om update newsletter february 2013
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OM Update Newsletter February 2013TRANSCRIPT
P.O. Box 787 | Hillsboro, OR 97123
(800) 767-7866 | Fax: (503) 640-5563
February 2013
Fantastic Facts from your Fabulous Customer Service Folks
Jessica returns from Hawaii!
Castro’s Corner
Jack in the Box
A quarterly newsletter provided for the customers of Oregon Memorials
If the freedom of speech is taken away
then dumb and silent we may be led,
like sheep to the slaughter.
- George Washington
P.O. Box 787 | Hillsboro, OR 97123
(800) 767-7866 | Fax: (503) 640-5563
®
A term soon to be synonymous
with granite memorial
personalization, granite
architectural design, granite signs
and endless possibilities using
granite as a main feature or accent,
Glass Art® brings color, detail, and
amazing artistic diversity to a
formerly black and white medium.
For the first time in history color can
be applied to any granite with
astonishing detail and longevity.
The photo depicts a project completed late 2012 at Holyrood Catholic Cemetery in Seattle. The
objective was to reproduce a portrait of Our Lady of Sorrows. This particular project was unique as it
solved a problem…”How do we use a blank wall with no depth to create a marketable space that is
beautiful and functional?” Oregon Memorials employed a blend of technique and product to produce
these 4” square niches holding 220 cubic-in urns. The shutters are Jerusalem Gold marble trimmed with
Classic Verdi marble. The Glass Art® image of Our Sorrowful Mother was applied to a 2cm slab of
green granite. Oregon Memorials is positioned to establish outlets and move into full production with
Glass Art®. The process has long legs in the sign industry as well as architecture and memorialization.
If you have questions about Glass Art® or are interested in utilizing Glass Art® for your next granite
feature/project or memorial, please call Oregon Memorials 1-800-767-7866.
P.O. Box 787 | Hillsboro, OR 97123
(800) 767-7866 | Fax: (503) 640-5563
Fantastic Facts from your Fabulous Customer Service Folks
This issue we are looking at just one critical issue and dissecting it. Order forms. OM is asking--nay-
-requiring our order forms for all orders beginning March 1st 2013.
You see much like the old phrase, “garbage in garbage out.” Our order forms must be used and
filled out correctly to give your families the best chance at receiving a perfect memorial in a
reasonable time frame. When we get third-party order forms, napkins, scratch paper and the like, a
chance to make an error increases immeasurably.
In 2010 we embarked on an aggressive plan to automate our order entry and tracking system. While
we are still pushing limits and refining that system, we have come to the point that our order forms
must be used. This will help ensure consistent and accurate transfer of information.
In short, the use of our order forms helps input accuracy. It helps process orders faster. It helps find
things that might otherwise be overlooked (handwritten notes in a random corner), and if pertinent
information is missing. All of this allows us to serve you better and your families faster--with fewer
errors. So, reminder: as of March 1st 2013 all orders will need to come in on the OM order form.
Thank you! Your families will appreciate it!!
Starting March 1st, we can process orders which are on OM order
forms only!
At Pearl Harbor
P.O. Box 787 | Hillsboro, OR 97123
(800) 767-7866 | Fax: (503) 640-5563
I wish there was a way to
get discounted Monuments
and Markers!
Go to
www.oregonmemorials.com
and download their list!
Jessica’s trip to
Near Diamond Head
View from our house in Laie
P.O. Box 787 | Hillsboro, OR 97123
(800) 767-7866 | Fax: (503) 640-5563
Call or email our office for
information on these great
products:
When you need to have OM install products provided by the VA, please send:
a) your OM order form with detailed
installation instructions. b) a copy of the VA marker application
(this will help us verify that the product was made correctly). Please black-out the social security number first. We will then shred the VA application.
Maggie, the resident cat of East Lawn
Memorial Park – Sacramento, CA. Thanks
to Lori for the picture!
P.O. Box 787 | Hillsboro, OR 97123
(800) 767-7866 | Fax: (503) 640-5563
Fabulous Training
Seminars
Slated for 2013
April 17th
June 12th
September 18th
December 11th
Call or email
our office to
RSVP.
Spaces are
limited!
I am happy to remind you that at
Oregon Memorials I use Paradise
Pictures exclusively for our porcelain
portraits. I have been absolutely
thrilled with the quality and
customer care they have provided.
I wanted you to know that they
have just introduced a new
potential revenue source for your
company. It’s a great service for
your families!!!
Paradise has created an online memorial system called AdmiredLife. This system uses
GPS location to connect your families to their physical memorial via a website. This
service is free to anyone using Paradise Pictures for their portraits (so if you are using
us for your portraits, you are in!!). It is a great way to share a life story. Your families
can create a photo gallery or include an obituary on the site and much more. To find
out about this program please visit www.admiredlife.com.
In giving freedom to the slave, we assure freedom to the free - honorable alike in what we
give and what we preserve. We shall nobly save, or meanly lose, the last best hope of earth.
- Abraham Lincoln