omnia mutantur, nihil interit: archiving state government social media in north carolina and beyond...
TRANSCRIPT
Omnia Mutantur, Nihil Interit: Archiving state government social
media in North Carolina and beyond
North Carolina Department of Cultural ResourcesLawrence Giffin
Electronic Records [email protected]
Mandates
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• In 2009, GSA negotiated federal agreements with social media sites starting with Flickr, Vimeo, blip.tv and YouTube. Others followed.
• Standard service agreements often did not fit federal government requirements.
• Some of the amendments allow for capture of content, such as
Challenges of Social Media
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• Frequent updates• Dynamic content • Non-permanent• Structural changes• Password protected• Metadata
Methods of Capture
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• Copy & Paste
• Screenshots
• Save As…
• Data dump
• Personal Social Media Archiving Tool
• Web Crawler
• Third-party services
North Carolina’s government record
10From left: Letter to Lords Proprietors to Carolina’s colonial governors, 17th century; Carolina Parakeet by Audobon, 19th century North Carolina session laws, 1817; Tweet announcing NC DOA’s Facebook presence, made by Governor’s office on September 16th, 2009.)
Legislative mandatePreserve state government information in any format and make it accessible to the citizens of North Carolina
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Appraisal & DeclarationRecords retention schedules require agencies to save social media interactions. Centralizing this activity saves time, money, and people.
Free clip art images courtesy of FreeDigitalPhotos.net
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E-discoveryDigital information, like its analog counterpart, must remain authentic, readable, and unchanged to be entered as evidence in a court of law.Luckily, libraries and archives have been in the permanence business for a long time.And, we continue to be.
Some rights reserved. http://www.flickr.com/photos/orphum/2494150348/
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Reinterpretation & retention
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• A “daily bulletin” according to the retention schedules for local and municipal law enforcement.
• Could also become part of a case file, and as such, will need to comply with appropriate judicial retention schedules, as well.
Program inception1935, 1973, 1987. Legislative mandates2008.
- Increased focus on transparency in government, state agencies encouraged to utilize social media- Governor’s office expressed strong interest and support
2009. - Spring. First harvest Governor’s social media- Fall. Government-wide harvest of social media- DCR creates “Best Practices for Social Media Usage in North Carolina State Government” (pdf, videos) - December. Governor announces program on Twitter
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StatisticsNearly 200 North Carolina state government social media sites at least five times per year
• 139 Facebook accounts
• 92 Twitter accounts
• 31 YouTube channels
• 3 Linked-In accounts
• 21 Flickr accounts
• 53 Blogs (blogspot, wordpress)
Over fifteen million documents, 2.5 TB of social media content
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Considerations for sustainability• Social media is in constant flux
• State agencies link to more than government websites
• 33 state agencies with their own management, culture, objectives
• Social media accounts come and go
• Communicating guidelines and records retention requirements not always straightforward
• Limitations on funding, staff, storage, etc.
By redghia69 for shirtwoot! (http://shirt.woot.com/derby/entry/13433/herding-cats)
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DIY requirements• Funding. North Carolina works
with a vendor to harvest, store, and provide access to the data
• Staffing. Monthly harvesting, site monitoring, communications requires ~1.5 FTE
• Storage. While vendor keeps a copy of the data, a second copy must be stored on site, ideally online
• Administrative oversight. The more the better to get the word out (and keep it out)
Free clip art images courtesy of FreeDigitalPhotos.net
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Social media archiving and access program is
• Centrally managed to alleviate records retention concerns at the agency level
• Easily replicable with minimal funding and staffing
• First and longest running program in the nation
• Using well tested library and archives concepts in new and innovative ways to ensure records retention is safe, stable, and authentic
• 24/7 service provides outstanding access to today’s history now and in the future.
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