Introduction

ISO 9000 Quality ManagementIntroductionthe ISO 9000 family of standards represents an international consensus on good quality management practices.

it consists of standards and guidelines relating to quality management systems and related supporting standards.

ISO 9001:2008 is the standard that provides a set of standardized requirements for a quality management system, regardless of what the user organization does, its size, or whether it is in the private, or public sector.

International standards promote international trade by providing one consistent set of requirements recognized around the world.

ISO 9000 can help a company satisfy its customers, meet regulatory requirements and achieve continual improvement. It provides the base level of a quality system, not a complete guarantee of quality.

Originally published in 1987 by the International Organization for Standardization (ISO), a specialized international agency for standardization present in 164 countries.

Importance of registering for ISO 9000Enables the organization to become more cost-effective, efficient and resilient to change.Requires the organization to monitor and improve key business and customer satisfaction measures.Improve internal communications.Improves product and process quality.Provides a passport to the global market.Improves the credibility in market as well as in the eyes of investors.According to CIRAS( Centre for Industrial Research & Service) ISO 9000 is the most promising method for cutting the cost of quality.According to Dun & Brad sheet 85% registered firms have reported external benefits like higher perceived quality and greater customer demand and 95% of registered firms have reported internal benefits like greater employee awareness, increased operational efficiency and reduced expenses.

Eight Quality Management PrinciplesISO 9000 SeriesISO 9000 and ISO 9004 are guidance standards. They describe what is necessary to accomplish the requirements outlined in standards 9001, 9002 or 9003.Phases in Achieving ISO 9000 RegistrationPhase I: Awareness Development Company wide training in ISO 9000 requirementsPhase II: Documentation Phase Document what you do and do what you document.Phase III: Gap Analysis Audit the company operations, establish a Corrective/Preventive Action (CAPA) Plan, and train Internal Auditors. Phase IV: Internal Audit Report and Scheduling Internal Auditor Training from Phase III will serve as 1st Internal Audit. Audit schedules and Audit Reports will be documented as Quality Records.

Phase V: Management Review & Quality Registrar Selection Conduct a Management Review of the 1st Internal Audit and subsequent CAPA Plan. Pick a Quality Registrar to assess your company for Quality System approval.

Benefits Improved consistency of service and product performanceHigher customer satisfaction levelsImproved customer perception Improved productivity and efficiencyCost reductionsImproved communications, morale and job satisfaction Competitive advantage and increased marketing and sales opportunities.Over 200,000 companies have registered for ISO and in 164 countries it is extensively followed.