on call for developers
TRANSCRIPT
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N CALLFOR
DEVELOPERS@papa_fire
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MY NAME IS LEONHELLO
and I am a developer
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user:/$~ sudo -s bash: Permission denied user is not in the sudoers file. This incident will be reported.
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user:/$~ sudo -s root:/#~
F&*# YEAH!
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WITH GREATPOWER COMES GREATRESPONSIBILITY
(and more work)
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This Is Where Your Awesome TITLE GOES
Should Developers
Be On Call?
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hardware
network
application
performance
process
Things that can
go wrong
security
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alert escalation resolution
ONLY ONE HAS TO SUFFER
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1
2
3
can I fix it?
can I fix it tomorrow?
do I care?
ACTIONABLE ALERTS
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ACTIONABLE ALERTS
1
2
3
can I fix it?
can I fix it tomorrow?
do I care?
4 can someone else fix it?
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…AND?
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Create An Epic Slideshare
With This TEMPLATE
documentation documentation documentation
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SAY NO TO UNDOCUMENTED
ALERTS
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DEEP INSTRUMENTATIONtop-down approach
understand business1
2
3
monitor business
correlate data
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network latency conversions database load
revenue email bounce rate performance
MONITOR EVERYTHING - ALERT ON WHAT’S IMPORTANT
CPU load cache hit ratio API responsiveness
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CONSTANT INSTRUMENTATION
monitoring is NOT
a feature
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CONTINUOUSIMPROVEMENT
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availability(determine the need)
(deploys, special events)
which one?
AVAILABILITY
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BEAGOODCITIZEN
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@papa_fire