Motivation

CHANGE EVENTS, INC.

Organization Development Consulting

Helping Leaders to Align, Focus and Energize Organizations to High Performance

www.changeevents.com scohen@changeevents.com

Motivation determines what someone will actually do, given the skills and

expertise.

All forms of motivation do not have the same impact.

Extrinsic Motivation comes from outside a person (carrot/stick) and generally

doesn’t create an environment of lasting enthusiasm. This sort of motivation ‘makes’

someone do their job to get something desirable or avoid something painful. People

eventually resent being bribed or controlled to do what interests them little or what they

really don’t want to do This resentment often shows up as quality of work issues, poor

work habits, struggles with authority figures and/or poor relationships with co-workers.

Extrinsic motivators don’t make people passionate about their jobs and can’t magically

prompt people to find their work interesting if, in their hearts, they feel it’s dull.

Intrinsic Motivation comes from someone’s passion or interests. Intrinsic

motivation is sparked by an intense interest – a personal sense of challenge… a drive to

crack a problem or see a project through to a successful end point. The work itself is

motivating. They’re ‘bought-in’. People will work most effectively -- and be most

creative – when they feel motivated primarily by the interest, satisfaction, and challenge

of the work itself.

Physiological Needs: air, food, water, exercise

Safety Needs: security, protection

and stability

Esteem Needs: respect, prestige,

recognition, competence

Social Needs: love, affection,

belonging, relationships

Self Actualization: fulfillment of

potential; using abilities and

creativity to their fullest

Maslow Hierarchy of Needs

Motivation

CHANGE EVENTS, INC.

Organization Development Consulting

Helping Leaders to Align, Focus and Energize Organizations to High Performance

www.changeevents.com scohen@changeevents.com

Hertzberg’s Motivating and Hygiene Factors

People are influenced by two factors: Satisfaction and psychological growth (motivation

factors); and dissatisfaction (hygiene factors).

Hygiene Factors: ensures people don’t become dissatisfied.

Motivation Factors: motivate people to higher performance

Hygiene Factors: Lead to Dissatisfaction Motivation Factors: Motivate Performance

Working conditions

Quality of Supervision

Salary

Status

Relationships w/ peers, supervisors

Achievement

Recognition

Work Itself

Responsibility

Advancement

Personal/Professional Growth

High Hygiene + High Motivation = People highly motivated, few complaints

High Hygiene + Low Motivation = People have few complaints, but are not highly

motivated (job = a paycheck)

Low Hygiene + High Motivation = People are motivated from the work, but have a lot of

complaints

Low Hygiene + Low Motivation = People are unmotivated and have many complaints