(on the experience of the polish national cis centre) · 6 • scientific workers • specialists...

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CreatingCreating informationinformation servicesservices

(on (on thethe experienceexperience of theof the PolishPolish National National CIS CIS CentreCentre))

Barbara Barbara SzczepnowskaSzczepnowskaCentral Central InstituteInstitute for for LabourLabour ProtectionProtection ––NationalNational ResearchResearch InstituteInstitute (CIOP(CIOP--PIB)PIB)

WarsawWarsaw, , PolandPoland

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Who has information Who has information –– has power !!!!!!!!has power !!!!!!!!

•• Can improve the level of occupational skills and Can improve the level of occupational skills and abilitiesabilities

•• Can develop her/his personality,Can develop her/his personality,•• Can improve the way of private life and healthCan improve the way of private life and health

Unfortunately:Unfortunately:•• The importance of information The importance of information centrescentres and and

libraries is still not valued enough in many libraries is still not valued enough in many countriescountries

•• The information institutions are being closedThe information institutions are being closed•• The opinion, that everything is in Internet and The opinion, that everything is in Internet and

free free -- is not rightis not right-- and the role of information and the role of information specialists is more and more importantspecialists is more and more important

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OSH InformationOSH Information

What kind of OSH information do we need:What kind of OSH information do we need:•• Quick deliveryQuick delivery•• LatestLatest•• reliablereliable•• valuablevaluable•• high qualityhigh quality•• easy to reach and understandeasy to reach and understand•• free of charge or cheap (why not free of charge or cheap (why not –– see Open see Open

Access)Access)•• Both theory and practical informationBoth theory and practical information

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Information WorldInformation WorldThe modern world, developing information The modern world, developing information

societies, need many kinds of information, many societies, need many kinds of information, many forms of itforms of it

So we need to run our servicesSo we need to run our services::•• in many ways and formsin many ways and forms•• develop the existing formsdevelop the existing forms•• create the new forms create the new forms •• Use the latest technologies, especially the InternetUse the latest technologies, especially the Internet

To meet the needs, information services must be To meet the needs, information services must be constantly developed and constantly developed and alsoalso shouldshould promote the promote the existenceexistence ofof::-- OSH information OSH information -- the fact that we (CIS network and other information services)the fact that we (CIS network and other information services)

exist and could helpexist and could help

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Assessing customers Assessing customers & their needs…& their needs…

To create any information service To create any information service customers needs must be constantly customers needs must be constantly analysedanalysed

Every informationEvery information centrecentre and library and library has its specific group of information has its specific group of information users, but any one could be our user.users, but any one could be our user.

The users must be identify on the local, The users must be identify on the local, national and international national and international levelevell

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•• scientific workersscientific workers•• specialists from industry sectorsspecialists from industry sectors•• employers and trade or technical associationsemployers and trade or technical associations•• employees and representatives of trade unionsemployees and representatives of trade unions•• small and medium enterprises small and medium enterprises •• selfself--employed employed •• education sector education sector –– from students to trainers and from students to trainers and

educatorseducators•• politicians and government adviserspoliticians and government advisers•• OSH specialists of any kindOSH specialists of any kind•• media and any opinion makersmedia and any opinion makers•• investors from other multinational companiesinvestors from other multinational companies•• institutional and private users from other institutional and private users from other

countriescountries

Main groups of users Main groups of users (among others):(among others):

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Assessing customers & their needs…Assessing customers & their needs…

Different kind of information should be prepared for Different kind of information should be prepared for different groups of users, e.g.different groups of users, e.g.

•• for research workers for research workers -- high level information, high level information, •• for some workers for some workers -- easy, simple OSH easy, simple OSH

informationinformation–– as leaflets with many graphicsas leaflets with many graphics•• for children, workers etc for children, workers etc –– visual, poster visual, poster

informationinformation•• governmental personnel governmental personnel –– statistical data, health statistical data, health

costs etc.costs etc.•• for media for media –– press releasespress releases

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Tell them, tell them and tell them againTell them, tell them and tell them againThe big part of information activities must be put The big part of information activities must be put

into the promotion of:into the promotion of:•• OSH and connected fields OSH and connected fields •• Existence of particular information Existence of particular information centrescentres, ,

libraries, national and international networks, libraries, national and international networks, which can help in finding needed datawhich can help in finding needed data

WhyWhy promotepromote??

-- InformInform workersworkers, , managersmanagers, , scientistsscientists, , studentsstudents, , OSH OSH personnelpersonnel, etc. , etc.

-- DisseminateDisseminate thethe latestlatest resultsresults ofof researchresearch-- SecureSecure compliancecompliance withwith thethe lawlaw-- ProvideProvide informationinformation point(spoint(s) for ) for enquiresenquires-- EnsureEnsure thatthat thethe informationinformation isis readilyreadily understoodunderstood-- KeepKeep allall beingbeing interestedinterested inin OSH OSH upup--toto--datedate

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Communicate at all levelsCommunicate at all levels

Promotion activity Promotion activity -- is and should be is and should be -- done done on different levels in the institution, on different levels in the institution, playing the role of CISplaying the role of CIS CentreCentre,, e.g. e.g. ::

•• Management levelManagement level•• Promotion DepartmentPromotion Department•• International Cooperation DepartmentInternational Cooperation Department•• Specialists, personnel of the institution Specialists, personnel of the institution •• Library and informationLibrary and information centrecentre personnel (dealing personnel (dealing

also with CIS activities)also with CIS activities)

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Promoting OSH…Promoting OSH…Each of these groups promote OSH achievements on Each of these groups promote OSH achievements on

local, national and international level (in local, national and international level (in accordance with their competence)accordance with their competence)

ButBut information/library personnelinformation/library personnel mustmust::

•• promotepromote OSH OSH problemsproblems•• PlusPlus-- run run promotion on CIS activities, promotion on CIS activities, onon

existence of new information sources existence of new information sources •• plusplus -- run run infoinfo servicesservices andand create new servicescreate new services

QuiteQuite a lot a lot ofof workwork !!!!!!

Very importantVery important•• for this promotion for this promotion -- the help of other institution the help of other institution

personnel should be used (which is very often not personnel should be used (which is very often not used!!!!!!)used!!!!!!)

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HowHow? ? Chosen ways and forms of information Chosen ways and forms of information promotionpromotion (1)(1)•• elaborating and distributing short information elaborating and distributing short information

materials, such as leafletsmaterials, such as leaflets•• Internet Internet -- elaborating and updating the own elaborating and updating the own

websitewebsite•• sending in electronic way (emails) information sending in electronic way (emails) information

and short documents and short documents •• promotion through press releasespromotion through press releases•• writing articles and information notes for the writing articles and information notes for the

scientific, trade and technical pressscientific, trade and technical press•• participating in conferences, seminars, participating in conferences, seminars,

exhibitions, fairsexhibitions, fairs•• advertising in journals and own publicationsadvertising in journals and own publications•• organizing potential users’ visits to theorganizing potential users’ visits to the centrecentre•• different kinds of publications different kinds of publications –– leaflets, posters, leaflets, posters,

brochures,brochures,

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HowHow? ? Chosen ways and forms of information Chosen ways and forms of information promotionpromotion (2)(2)•• publicity packagepublicity packagess•• own newsletter/journalown newsletter/journal•• organizing own seminars and training coursesorganizing own seminars and training courses•• promoting printed materials for potential users in promoting printed materials for potential users in

the informationthe information centrecentre and the library and the library –– in a “take in a “take away’ way, on the exhibitions, during the courses away’ way, on the exhibitions, during the courses and training organized by the own institution and training organized by the own institution

•• elaborating databases, CDelaborating databases, CD--ROMs ROMs •• publication publication –– free and pricedfree and priced•• information services, enquire pointsinformation services, enquire points•• Health and Safety WeekHealth and Safety Week•• World Day for World Day for SSafetyafety and Health at Work 28 April and Health at Work 28 April

eventsevents•• campaigns targeted on a subject areacampaigns targeted on a subject area

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Building networksBuilding networksImportantImportant for for promotionpromotion::

•• ConstantConstant buildingbuilding andand maintainingmaintaining thethe linkslinks, , relationshipsrelationships, , cooperationcooperation withwith otherother OSH OSH institutionsinstitutions (eg. Bilbao (eg. Bilbao networknetwork, ILO, CIS, FIOH), ILO, CIS, FIOH)

-- on on internationalinternational, , nationalnational andand locallocal levellevel

•• ExtendedExtended contactscontacts ((eveneven personalpersonal) help a lot;) help a lot;as as -- inin promotionpromotion ofof ourour achievementsachievements andand

servicesservicesas as -- inin creatingcreating newnew servicesservices

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Continuous effortsContinuous efforts……

InformationInformation workwork isis aa constantconstant processprocesssoso the following are very the following are very importantimportant::

•• PlanPlannninging•• CheckCheck--upup•• EvaluationEvaluation•• ImprovementImprovement

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ALL OSH information ALL OSH information centrescentres should should NOT work in isolationNOT work in isolation

•• Each informationEach information centrecentre should use existing should use existing services from other services from other organisationsorganisations both in own both in own country and internationally (do not recountry and internationally (do not re--invent the invent the wheel)wheel)

•• but may be limited by financial, local and staff but may be limited by financial, local and staff budgets budgets

•• develop new ways with their own information develop new ways with their own information service, often based on ready old and new service, often based on ready old and new information services from the Internetinformation services from the Internet

•• ILO portal as a whole, ILO library and ILO portal as a whole, ILO library and International CISInternational CIS CentreCentre information sources, as information sources, as websites, printed and electronic publications, websites, printed and electronic publications, databases (CISDOC, ILO databases (CISDOC, ILO EncyclopaediaEncyclopaedia))

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ALL OSH information ALL OSH information centrescentres should should NOT work in isolationNOT work in isolation

•• Use other CIS Use other CIS CentresCentres portals and publications, as portals and publications, as NIOSH, CCOHS, HSE, PREVENT, OSHWORLDNIOSH, CCOHS, HSE, PREVENT, OSHWORLD

•• Big internet information services as PROQUEST, Big internet information services as PROQUEST, EBSCOEBSCO

•• National sources National sources -- library catalogues and library catalogues and databasesdatabases

NB In choosing the information sourceNB In choosing the information sourcess one one must take into consideration the level and must take into consideration the level and interests of the particular user, the interests of the particular user, the language spokenlanguage spoken, , financialfinancial and copyright and copyright restrictions etc.restrictions etc.

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How to keep up with new How to keep up with new sources of informationsources of information

On national level:On national level:

•• new professional, trade, technical and information/library new professional, trade, technical and information/library journals,journals,

•• advertisingadvertisingss in particular TV, radio programs and other in particular TV, radio programs and other mediamedia

•• websites of chosen national institutionswebsites of chosen national institutions•• websites and printed publications of the books and trade websites and printed publications of the books and trade

agenciesagencies•• websites and advertising materials of the publishers, websites and advertising materials of the publishers,

booksellers, bookshops, booksellers, bookshops, •• websites with catalogues and news of information websites with catalogues and news of information centrescentres

and libraries of connected with OSH institutions, big and libraries of connected with OSH institutions, big librarieslibraries

•• websites and electronic newsletters of connected with OSH websites and electronic newsletters of connected with OSH governmental and professional institutionsgovernmental and professional institutions

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How to keep up with new How to keep up with new sources of informationsources of information

On international levelOn international level::

•• as above, but with the international institutions, as ILO, as above, but with the international institutions, as ILO, International CISInternational CIS CentreCentre, , WHOWHO

•• international information systems and providersinternational information systems and providers•• national sources from other countries (but in useful national sources from other countries (but in useful

languages): websites and publications, leaflets, brochures languages): websites and publications, leaflets, brochures and other ways of advertising of the connected with OSH and other ways of advertising of the connected with OSH institutions, enterprises, information makers, (as Sheila institutions, enterprises, information makers, (as Sheila Pantry Associates Ltd.)Pantry Associates Ltd.)

•• electronic publications, specially Newsletters and Bulletins electronic publications, specially Newsletters and Bulletins e.g. CIS Health and Safety Newslettere.g. CIS Health and Safety Newsletter

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SummarySummary

•• The information world is developing very quickly The information world is developing very quickly and we, information specialists, are still of a very and we, information specialists, are still of a very great importancegreat importance

•• We create new services and use new services and We create new services and use new services and we should have the feeling, that our work, we should have the feeling, that our work, despite being more and more complicated, is so despite being more and more complicated, is so useful for many personsuseful for many persons

•• Creating new services is obligatory in modern Creating new services is obligatory in modern information world and let us to fulfill the information world and let us to fulfill the changing needs of our userschanging needs of our users

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Case study ….Case study ….

oldold andand newnew servicesservices ofof thethePolishPolish NationalNational CIS CIS CentreCentre

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PolishPolish NationalNational CIS CIS CentreCentre•• IIt was t was set set upup in 1960 (one year after in 1960 (one year after the the International CIS International CIS

Centre Centre andand thethe start start ofof thethe networknetwork))

•• IItt’’ss role is role is performedperformed by theby the Central Institute for Central Institute for Labour ProtectionLabour Protection -- National Research Institute National Research Institute (CIOP(CIOP--PIB)PIB)

•• TheThe InstituteInstitute ccononductductss researchresearch andand developmentdevelopmentprogrammesprogrammes leadingleading to to newnew technicaltechnical andandorganizationalorganizational solutionssolutions inin thethe field field ofof labourlabour protectionprotection as as wellwell as as carryingcarrying out out otherother taskstasks epeciallyepecially importantimportant for for reachingreaching thethe goalsgoals ofof thethe statestate’’ss socialsocial--economiceconomic policypolicy ininthisthis fieldfield

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MAIN AREAS OF CIOP-PIB ACTIVITIESResearch and Development

Standardization of methods and OSH requirements

Development and implementation of OSH-related technical solutions, software tools, databases etc.

Testing and certification of PPE and machinery

Education and training in the field of OSH and certification of the personnel’s competence

Promotion of OSH management systems

Dissemination of OSH-related information by publications, posters and websites

PolishPolish NationalNational CIS CIS CentreCentre

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Main tasks:Main tasks:•• Information service for Polish specialists Information service for Polish specialists

based among others on CIS sourcesbased among others on CIS sources•• International promotion of Polish International promotion of Polish

achievements and publications by the CIS achievements and publications by the CIS information system information system

•• Dissemination in Poland of information on Dissemination in Poland of information on the International CISthe International CIS CentreCentre and the and the whole networkwhole network

•• CooperationCooperation withwith CIS CIS CentresCentres

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Information Service (1)Information Service (1)•• Collecting documents Collecting documents -- acquisition, cataloguing acquisition, cataloguing

and storing publications, received (among and storing publications, received (among others) from the CIS networkothers) from the CIS network

•• Lending the materials by the libraryLending the materials by the library•• Answering queries from Polish and foreign Answering queries from Polish and foreign

specialistsspecialists•• Preparing lists of literature on chosen subjectsPreparing lists of literature on chosen subjects


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Information Service (2)Information Service (2)-- disseminating electronic and printed CIS disseminating electronic and printed CIS

information and publications in Polandinformation and publications in Poland((ee--mail service for 180 users + CIOPmail service for 180 users + CIOP--PIB PIB personnelpersonnel))

-- postpost-- distribution of CIS publications on OSH events distribution of CIS publications on OSH events

(fairs, conferences, courses...)(fairs, conferences, courses...)-- ddevelopmentevelopment and constant updating of CIS Centre and constant updating of CIS Centre

website website –– in Polish and in Englishin Polish and in English

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CIOPCIOP-- PIB LibraryPIB Library•• An An vastvast interdisciplinary collection interdisciplinary collection

(OSH and many OSH(OSH and many OSH--related disciplines)related disciplines)•• -- about 33,500 volumes of publicationsabout 33,500 volumes of publications•• -- 3,640 volumes of Polish research work3,640 volumes of Polish research work•• -- 233 Polish journals and 87 foreign journals 233 Polish journals and 87 foreign journals

(scientific and specialist)(scientific and specialist) –– inin 20062006

•• Information materials, databases and reports on Information materials, databases and reports on research resultsresearch results

•• Collection on OSH of historical valueCollection on OSH of historical value•• A library catalogue A library catalogue –– in the ALEPH systemin the ALEPH system


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CIS SourcesCIS SourcesThe information and library service The information and library service areare based on, based on,

among others, the CIS among others, the CIS andand ILO ILO sources of sources of information: information:

•• ILO ILO andand IInternationalnternational CIS Centre websiteCIS Centre websitess and and other CIS Centres websitesother CIS Centres websites

•• Databases (e.g. CISDOC, CISDOCDatabases (e.g. CISDOC, CISDOC--TEXT, ILO TEXT, ILO Digital Collection, Safety and Health at Work)Digital Collection, Safety and Health at Work)

•• Publications : ILO documents, ILO Encyclopaedia, Publications : ILO documents, ILO Encyclopaedia, ILOILO--CIS Bulletin, CIS Newsletter, many books, CIS Bulletin, CIS Newsletter, many books, reports, research projects, catalogues, leafletsreports, research projects, catalogues, leaflets


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PolishPolish NationalNational CIS CIS CentreCentreInternationalInternational PromotionPromotion of Polish of Polish

InformationInformation•• Collaborating with the International CIS Centre Collaborating with the International CIS Centre

on development of CISDOC database (in 200on development of CISDOC database (in 2005 5 --24240 abstracts of Polish OSH publications were 0 abstracts of Polish OSH publications were prepared)prepared)

•• Publishing in CIS publications (e.g. in CIS Publishing in CIS publications (e.g. in CIS NewsletterNewsletter,, on CIS website) information on on CIS website) information on important Polish OSH events important Polish OSH events

•• Developing Developing andand updatingupdating English version of Polish English version of Polish CIS Centre websiteCIS Centre website

•• Providing Polish information to CIS Centres Providing Polish information to CIS Centres queriesqueries andand otherother foreignforeign usersusers

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CooperationCooperation withwith CIS CIS NewtorkNewtork•• Exchanging information and cooperation with the Exchanging information and cooperation with the

International CIS Centre (among others in International CIS Centre (among others in developing the CIS developing the CIS andand CIOPCIOP--PIB PIB Thesaurus)Thesaurus)

•• Cooperation with the CIS Centres (Cooperation with the CIS Centres (ee..g. g. in 2004 in 2004 sending to all of them Polish OSH publications)sending to all of them Polish OSH publications)

•• Participating in the CIS Centres Meetings and Participating in the CIS Centres Meetings and international conferences, international conferences, wworkingorking visits to other visits to other CIS CentresCIS Centres

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PromotionPromotion of of CIS CIS inin PolandPoland•• On Polish CIS Centre web pages on CIOPOn Polish CIS Centre web pages on CIOP--PIB PIB

portalportal•• Mailings to about 1Mailings to about 1880 specialists 0 specialists + CIOP+ CIOP--PIBPIB

(e(e--mail and post)mail and post)•• By CIOPBy CIOP--PIB library, exhibitionsPIB library, exhibitions•• Participating in courses and training sessions at Participating in courses and training sessions at

CIOPCIOP--PIB and other institutions PIB and other institutions •• On OSH events (“On OSH events (“SawoSawo” fairs, picnics, workshops, ” fairs, picnics, workshops,

conferences)conferences)•• In articles in printed and eIn articles in printed and e--journalsjournals•• ((upup toto 20020066 –– 18 18 articles)articles)•• By presentations at meetings and conferencesBy presentations at meetings and conferences

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CIOPCIOP--PIB PIB HomeHome PagePage Fragment Fragment

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PolishPolish CIS Center CIS Center HomeHome PagePage

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PolishPolish NationalNational CIS CIS CentreCentreDirectionsDirections for for FutureFuture DevelopmentDevelopment

•• Extending modern activities, e.g. Polish CIS website, Extending modern activities, e.g. Polish CIS website, ee--mail information for OSH specialistsmail information for OSH specialists

•• Developing a cooperative group, participating in selecting Developing a cooperative group, participating in selecting Polish documentPolish documents for s for abstractingabstracting

•• Improving continuously the quality of the information Improving continuously the quality of the information service and documentation of Polish literature (thesaurus, service and documentation of Polish literature (thesaurus, abstracts, etc.)abstracts, etc.)

•• Increasing the promotion of the CIS network, ILO and CIS Increasing the promotion of the CIS network, ILO and CIS documents and information in response to Polish users’ documents and information in response to Polish users’ needsneeds

•• Developing a new database on Polish OSH literature in Developing a new database on Polish OSH literature in EnglishEnglish for for foreignforeign usersusers andand creatingcreating otherother newnew services services

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ThankThank youyou veryvery much for much for youryour kindkind attentionattention

PolishPolish NationalNational CISCIS CentreCentreCIOPCIOP--PIBPIBWarsaw, PolandWarsaw, Polandwww.www.ciopciop.pl.pl

(on the experience of the polish national cis centre) · 6 • scientific workers • specialists...

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