onboarding a digital workforce! - kommits · 2019. 5. 29. · mornington peninsula shire council...
TRANSCRIPT
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Onboarding a digital workforce!?!
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Overview
• Introduction
• GA Secretary of State
• GMIS International
• GA GMIS
• Machine Learning / Artificial Intelligence
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GA Secretary of State
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79 municipalities
Melbourne – 5 million
Victoria – 6.3 million
Australia – 25 million
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Priority issues 2019-20
1. Financial Sustainability
2. Waste & Resource Recovery
3. Government Relations
4. Transport, Freight & Infrastructure
5. Societal & Social Policy Changes
6. Sustainable Land Use
7. Business/Digital Transformation
8. Climate Change & Environment
9. Population Growth/Decline
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Executive Elected Operational
Financial Sustainability Waste & Resource Recovery Waste & Resource Recovery
Transport, Freight & Infrastructure Sustainable Land Use Financial Sustainability
Government Relations Financial Sustainability Business/Digital Transformation
Societal & Social Policy Changes Transport, Freight & Infrastructure Government Relations
Sustainable Land Use Climate Change & Environment Societal & Social Policy Changes
Waste & Resource Recovery Government Relations Sustainable Land Use
Climate Change & Environment Societal & Social Policy Changes Transport, Freight & Infrastructure
Population Growth/Decline Population Growth/Decline Climate Change & Environment
Business/Digital Transformation Business/Digital Transformation Population Growth/Decline
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Op
eratio
nal
Accountability
Responsibility
?
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City of Port Phillip Rod Apostol, Business Technology Manager
City of Yarra Margherita Barbante, Manager Information Services
Manningham Council David Bellchambers, Manager Information Technology
Southern Grampians Shire Council Russell Bennett, Manager Business Systems
Campaspe Shire Council Daniel Butel, Business Integration Manager
City of Melbourne Colin Fairweather, CIO
Mildura Rural City Council Paul Kealley, Information Systems Coordinator
Murrindindi Shire Council Craig Lloyd, Chief Executive Officer
Surf Coast Shire Council Neil McQuinn, IT Manager
City of Wyndham Dr Adam Mowlam, Manager Smart City Office
Bayside City Council Chris O’Connor, Digital Service Designer
City of Boroondara Gerardine O’Sullivan, Principal Digital Strategist
City of Casey Ashley Pratt, Smart City Lead
Moonee Valley City Council Robert Raiskums, CIO
City of Ballarat Justine Resta, Transformation Lead
Golden Plains Shire Council Carolynne Roberts, IS Administrator
City of Greater Bendigo Michael Smyth, Manager Information Management (Chair)
Glen Eira City Council John Staines, CIO
City of Greater Geelong Matthew Szymczak, Digital and Data Lead
Yarra Ranges Shire Council Hyma Valpala, Digital and Data Lead
Hobsons Bay City Council Roger Verwey, Manager Information Services
Latrobe City Council Victoria Whelan, Coordinator Libraries and Customer Service
Mornington Peninsula Shire Council Marnie Williams, Exec Manager Human Resources
City of Whittlesea Hans Wolf, CIO
Knowledge • Advice • Experience • Partnerships
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MAKE PLANNING SIMPLE
We will build a centralised system for planning permits, combining the efficiency of shared, intelligent processes, with
locally responsive decision making
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NOW
Decision 60 Days
WITH JOCELYN
Decision 21 Days?
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Simple to understand
Quick and easy to complete
Gets it right
Through conversational interface
Humanises the interaction
Meet Jocelyn 1.0
Validates and checks your answers
on the fly
Uses plain language
Guides you through the process
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Sets expectations
Helps the planner
Continuously improves
Analyses data and predicts the decision timeframe
Speeds up the process
Meet Jocelyn 2.0
Gathers data, seeks feedback and
learns from every experience
Predicts the likelihood of success
Makes recommendations to the planner
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A digital assistant for daily life
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Op
eratio
nal
Accountability
Responsibility
?
Op
eratio
nal
Execu
tive
Electe
d
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Eddy Van der Stock President - CEO V-ICT-OR
Visby - Gorland May 7th, 2019
LOLA conference
WORK INTELLIGENT WITH THE ARTIFICIAL
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PRIVATE PUBLIC ACADEMIC COOPERATION AI IS AN EVOLUTION, NOT A REVOLUTION
• We had years experiments with human cells and DNA before people even knew what happend and some of us tried to push the STOP BUTTON (laws came up, …)
• Don’t let it happen in the same way with AI (and AR) Work together (!) • Engineers and social scientists need to work together on AI, because
artificial intelligence is a technological innovation that will undoubtedly cause significant economic disruption and social changes.
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PRIVATE PUBLIC ACADEMIC COOPERATION AI IS AN EVOLUTION, NOT A REVOLUTION
• VICTOR works together with iMec (University of Brussels - prof. Pieter Ballon & John Baekelmans - Harvard prof. Michael Porter)
• “We will gradually evolve towards systems that are capable of learning and taking decisions by them- selves…”
• Monitor this evolution, take Control, Optimize and give Autonomy to systems that passed the cycle …
Monitoring
Control Optimization
Autonomy
AI
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PEOPLE & AI SYSTEMS BECOME WORKMATES IT’S ALL ABOUT “COBOTS”
• Robots and machines need to be made in a way people can understand them, are able to communicate with them and can work efficiently with them (e.g. Audi’s “cobot” works between & with people)
• AI systems need to be tested regularly (!) Part of the evolution … • How can we trust ‘them’? (e.g. the approval certificate) • Will we still have a job in 2035?
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FIND THE BALANCE ARTIFICIAL INTELLIGENCE
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(SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI
CITY CHALLENGES on Mobility • Establishing a 50/50 modal split in the Antwerp region by 2030.
• a modal shift from cars or trucks to more sustainable and less congestion sensitive modes.
• a time shift for trips and transports. • a mental shift about the need for mobility
• Both cycling and multimodal trips might help to bring about a modal shift with commuters and logistic companies, while having a very positive effect on air quality and noise levels.
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(SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI
CITY CHALLENGES on Energy and materials/environmental management: • Want to be an exemplary ‘ecocity’ and aims to be climate-neutral by 2050.
• Climate change/CO2-neutrality by 2050. • Climate adaptation. • Environmental quality (air quality/noise pollution). • Circular economy. • Waste management
CITY CHALLENGES on public services and administrations • Chatbots experiments controlled and lead by public servants
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(SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI
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CONTACT
V-ICT-OR vzw Mosten 13 Industriezone E17-3 9160 Lokeren 09 395 20 28 www.v-ict-or.be
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@Socitm | www.socitm.net
A Socitm perspective on developing
a digital workforce
Martin Ferguson
Director of Policy & Research
Kommits International Conference - May 6, 2019
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We are a vibrant network of digital leaders who share a passion for transforming local, regional and national public services
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Digital workforce
• Purpose
• Conditions
• Tasks
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Purpose
Problems:
• Poor processes
• Inefficiency
• Lack of design
Aims:
• Automation
• Knowledge
• Intelligence
• Decision-making
• Outcomes
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Conditions
• Assumptions
• Scope and design
• Transactional vs Relational Services
• Data
• Limitations and biases
• Impacts on people
• Intended and unintended consequences
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Tasks
• Transparency
• Ethical assessment
• Accuracy
• Inbuilt biases
• Privacy and security
• Human judgment
• Evaluation
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Source: Eddie Copeland, Nesta 2019
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Onboarding a digital workforce!?!