one amx glossary of terms

One AMX Glossary of Terms

© 2012 Amdocs

This document contains proprietary and confidential information of Amdocs and shall not be reproduced or transferred to other documents, disclosed to others, or used for any purpose other than that for which it is furnished, without the prior written consent of Amdocs. It shall be returned to the respective Amdocs companies upon request.

The trademark and service marks of Amdocs, including the Amdocs mark and logo, are the exclusive property of Amdocs, and may not be used without permission. All other marks mentioned in this material are the property of their respective owners.

Document Information

Software Version:

Publication Date:

Catalog Number: document_center\1425241 Version2.4

Security Level: Level 1 - Confidential

Creation Date: 11 July, 2011

Account/FOP: One AMX

Author: Daniel Barr

Editor: Rhonda Friedman

Last Edit Date: 10 February, 2012

File Name: One AMX Glossary of Terms

Template: Universal1Side.dot

Contents / Contenido

1. Introduction /Introducción.......................................................................11.1. Purpose and Scope / Propósito y Alcance.................................................11.2. Glossary Revisions / Revisiones del glosario.............................................1

Information Security Level 1 - ConfidentialProprietary and Confidential Information of Amdocs

iii

One AMX Glossary of Terms Contents / Contenido

2. A................................................................................................................2

3. B................................................................................................................9

4. C..............................................................................................................15

5. D..............................................................................................................28

6. E..............................................................................................................33

7. F..............................................................................................................38

8. G.............................................................................................................40

9. H..............................................................................................................42

10. I...............................................................................................................43

11. J..............................................................................................................46

12. K..............................................................................................................47

13. L..............................................................................................................48

14. M.............................................................................................................49

15. N..............................................................................................................51

16. O.............................................................................................................52

17. P..............................................................................................................54

18. Q.............................................................................................................59

19. R..............................................................................................................60

20. S..............................................................................................................62

21. T..............................................................................................................66

22. U..............................................................................................................67

23. V..............................................................................................................68

24. W.............................................................................................................69

25. X, Y, Z.....................................................................................................70


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1. INTRODUCTION /INTRODUCCIÓN

1.1. Purpose and Scope / Propósito y AlcanceThis glossary has been developed to help readers of the One AMX project documentation by defining terms related to different aspects of the systems, as used by One AMX and Amdocs.

The terms in this glossary are used throughout the project documentation. The terms have been collected and assembled alphabetically to ease readability.

Este glosario ha sido desarrollado para ayudar a los lectores de la documentación del proyecto de One AMX mediante la definición de términos relacionados con diferentes aspectos de los sistemas, tal como se utilizan por parte de One AMX y Amdocs.

Los términos en este glosario se utilizan a través de toda la documentación del proyecto. Los términos han sido recogidos y reunidos alfabéticamente para facilitar su lectura.

1.2. Glossary Revisions / Revisiones del glosarioThis document reflects the terms and definitions, as they are known at this stage of the project. It is assumed that the definitions will be refined and new terms defined as the project progresses.

Changes and additions will be added periodically to this document. Please send all changes to Sharon Sachar-Porag ([email protected]) for inclusion.

Este documento refleja los términos y las definiciones, como se les conoce en esta etapa del proyecto. Se supone que las definiciones se perfeccionarán y que se definirán nuevos términos a medida que avanza el proyecto.

Los cambios y las adiciones se añadirán periódicamente a este documento. Favor de enviar todos los cambios que se deben incluir a Sharon Sachar-Porag ([email protected]).


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2. A

Term (English)/ Término (Inglés)

Description (English) / Descripción (Inglés)

Term (Spanish) / Término (Español)

Description (Spanish) / Descripción (Español)

AAM Amdocs Activation Manager Administrador de Activación de Amdocs

ABP Amdocs Billing Products Productos de Facturación de Amdocs

Accelerators Keyboard shortcuts for frequently used menu commands.

Accept To move a workflow item from a queue to your My Work folder, indicating that you are taking ownership of that workflow item.


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Account Account is the basic entity in Amdocs Accounts Receivable. A customer may have several accounts. An Account can have one or more Billing Arrangements. A separate monthly invoice can be sent to each Billing Arrangement; however the Account is the entity that is responsible for the debt of the Billing Arrangements. An Account represents the financial status of a customer who uses the provider’s services. It contains the on-going open Receivables Balance of the customer and all the financial activities are related to it. In Amdocs Collections the Account is the basic entity on which Collection activities are performed.

Cuenta Cuenta es la entidad básica de Cuentas a Cobrar de Amdocs.Un cliente puede tener varias cuentas.Una cuenta puede tener uno o más Acuerdos de facturación.Una factura mensual por separado puede ser enviada a cada Acuerdo de facturación; sin embargo, la Cuenta es la entidad que es responsable de la deuda de los Acuerdos de facturación.Una Cuenta representa la situación financiera de un cliente que utiliza los servicios del proveedor.Contiene el saldo de las cuentas a cobrar abiertas en curso del cliente y todas las actividades financieras relacionadas.Contiene el saldo de las cuentas a cobrar abiertas en curso del cliente y todas las actividades financieras relacionadas.En Cobranzas de Amdocs la Cuenta es la entidad básica en la que se llevan a cabo las actividades de cobranza.

Account Type Business and Individual. Defines the general customer segment and acts as the driver for the offers presentation, the format of the Name and Address fields, and the calculation of the tax.

Empresarial y particular.Define el segmento de clientes en general y actúa como el impulsor para la presentación de las ofertas, el formato de los campos de nombre y dirección y el cálculo del impuesto.

Action A program, command, or stored procedure. A user invokes an action by clicking a command button or choosing a menu item with which the action has been associated.


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Action Item A generic task that is automatically generated and dispatched to the person responsible for performing it. In addition, users can create ad hoc action items, which are used to notify users about particular tasks that must be completed.

Activation (of CTN)

The action that initiates cellular service to the subscriber. The actual activation events that occur are:Entry of all required data into the billing system to register the customer and establish an account.A command to the switch that permits service to the specified CTN and its related ESN. From that moment on, the cellular phone to which the CTN is assigned is operable on the network

Active Timestamp

A timestamp that is stored as a numerical representation of the date and time.

Active Window

In a multi-window environment the window that contains the display or document that will be affected by cursor movement, commands, and text entry.

Activity A specific, identifiable task in the order process workflow. Each subbusiness process (Negotiation, Delivery, and Completion) consists of activities performed to satisfy a customer request. Activities can be automatic or negotiable. The sequence of activities that comprises a particular order action is laid out in a business process map


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Activity Charge

Charge for an event associated with a particular object.

Activity Log A historical record of the events associated with a particular object.

Adjustment A change to a price (for example, a contract, quote or order). Users can apply a price factor (predefined adjustment) to a contract or they can apply a manual adjustment. Adjustments can be either a percent multiplier or a fixed rate amount.

Administrative Subcase

A special type of subcase used to assign, route, and track administrative tasks.

Administrativo (administrative)

Comcel class of customers in collection: for customers with a poor payment history, Comcel enters them into collection and the collection agency sends a reminder before the payment is due.

Administrativo

Advance Exchange

A default logistics workflow in which a customer’s bad or outdated part is exchanged for a good one; then the bad or outdated part is repaired if necessary and returned to your inventory.

Advance Payment

A payment made by the customer before being billed for the purchase.

Pago efectuado por el cliente antes de que se facture la compra.

AEM Amdocs Error Manager Gestor de Errores de Amdocs

Agent A user who interacts with customers. Agents have varying functions. For example, a call center agent answers telephone calls from customers.


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Aggregator The component of the Billing Record Calculator that assembles detailed amortization values into period_amt records and generates debit or credit memos as required.

Aging A process of classifying a debit balance by the time elapsed since the claim became due.

HibernaciónProceso de clasificación de un saldo deudor por el tiempo transcurrido desde que se debió pagar.

Aging (Numbers)

The waiting period following cancellation of service before the previously used phone number is made available for use again.

Air Charges The air portion of the call. It is common practice in the USA to bill the cellular subscriber for the air charges of an incoming call. [Although they are charged separately, the air and land portions of a call occur mostly simultaneously.]The delivery of a cellular phone call is comprised of two basic parts:A connection from the cellular phone to the cellular switch which is provided via the cellular network over the airwaves, hence ‘air’ [charges].A connection from the cellular switch to the destination number, completed either through the LEC or an IXC or both, i.e., land based networks, hence ‘land’


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Airtime The elapsed time of a call, used to calculate air charges. Based on a business judgment, the starting point for rating airtime may be from either channel seizure or call completion. The end point is always call termination, which occurs when the subscriber presses the ‘END’ button on the phone. Parenthetically, ‘landtime’ is always shorter than the airtime since the connection to the land network always occurs after channel seizure. (see Channel Seizure, Call Completion)

Allowance Some volume of service usage expressed in the unit of measurement of the service usage that is available for consumption by the customer. Examples: 60 minutes of air time, 15 SMS, 10 ring tones, 20 hours of internet surfing.

Asignación,”allowance”, minutos gratisCierto volumen de consumo de servicios, expresado en la unidad de medida del consumo del servicio que está disponible para el consumo del cliente.Ejemplos:60 minutos de tiempo aire, 15 SMS, 10 ring tones, 20 horas de navegación por Internet.

Alternate Parts A list of parts defined as valid substitutes for a specific part.

AMC Amdocs Monitor & Control AMC Amdocs Monitoreo y Control

Amdocs Document Designer (AMDD)

Amdocs Document Designer is a flexible statement tool that supports highly personalized cross channel customer statements and messages.

Diseño de Documentos de AmdocsEl Diseñador de Documentos de Amdox es una herramienta de sentencias flexible que soporta mensajes y sentencias altamente personalizados de clientes de canales cruzados.


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Amdocs CRM An application that provides a full range of customer relationship management solutions.

Amdocs Integration Framework (AIF)

A common, standards-based, protocol used to integrate Amdocs applications with each other and with third party applications. The Amdocs Integration Framework Eclipse plug-in is used to define the interfaces, operations, and services used by the Amdocs Integration Framework.

Amdocs Rater Module that receives events and performs the initial rating of these events.

Amdocs Security Manager (ASM)

Amdocs CRM uses Amdocs Security Manager to perform authentication. Amdocs Security Manager supports native authentication and single sign on where two or more applications interact with only one login.

Amdocs Self Service (AMSS)

A suite of products providing self-service capability for residential and corporate customers of Communication Service Providers over internet and IPTV

Amount How much of something is available, sum, total quantity

monto

Anonymous interaction

An interaction in which the contact is not identified. For example, an interactive voice response interaction in which the caller abandons the call before the system identifies the source.


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API Application Program InterfaceAn API is an interface that enables an application program to communicate with the operating system and other services provided by the operating system or other software programs.

Application window

A user interface form that allows information to be displayed from or written to the database.

ApproxiMatch Search Engine – AMSS module

AR Accounts Receivable Administrador de Activación de Amdocs

ARGUA Comcel Legacy system for a voice notification played to the subscriber before the dial tone immediately before payment is due.

ARGUA

Assessment A descriptive log of information regarding a competitor or a competitor’s product.

Assign To move a workflow item directly from a user’s My Work folder into another user's My Work folder, bypassing any queues. See also accept, dispatch, move, reject-forward, and yank/retrieve.


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Assigned product

An assigned product is a product or service that is allocated to a customer. When the Ordering process is complete, the state of the product changes from an ordered product to an assigned product. An assigned product has the specific configuration requested by the customer and is associated with corresponding price plans and agreements.During the ordering process, the assigned product is in the pending state and is stored in the Amdocs Ordering Order database. When the order actions for the product are completed, the assigned product is stored in the Assigned Products database. Each assigned product references the order action that created the product and the Amdocs Ordering Product Catalog item on which the assigned product is based.

Attachment An external file linked to an Amdocs CRM object in order to provide supplementary information.

Attribute An attribute is a characteristic of an entity, in the form of a parameter, which takes a value.


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Authentication The process of verifying the identity of an entity. Authentication uses parameters such as user name and password, IP address, or some other identifiers depending on the protocol being used.In general Authentication merely validates that users are who they claim to be, but says nothing about their access rights.

Authorization The process employed for determining if a requesting entity is allowed access to a resource.

Autodestination rule

A conditional rule that determines the queue to which a workflow item is dispatched.


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3. B





Backout Backout is a cancellation of a payment in an account - a reversal of payment. When payments that have been applied to an account are found to be incorrect, the Backout function cancels the payment and reverses the payment’s effect on the account. This can occur, for example, when a bank, clearinghouse, or credit card company dishonors a check or rejects a direct debit transaction.

Cheques rebotados, rechazadosEl backout (crédito de reintegro) es la cancelación de un pago en una cuenta, se anula el pago.Cuando se detecta que los pagos que se han aplicado a una cuenta son incorrectos, la función de crédito de reintegro (Backout) anula el pago y revierte el efecto del pago en la cuenta.Esto puede ocurrir, por ejemplo, cuando un banco, una clearinghouse, o compañía de tarjeta de crédito devuelven un cheque o rechaza una transacción de débito directo.

Batch File In Windows, an ASCII text file that contains a sequence of operating system commands. When a batch file is invoked from a command prompt, the commands in the batch file are invoked sequentially.

BE Business Entity Entidad de negocios

BI Business Intelligence Inteligencia de negocios

Bill A bill includes an invoice with an additional statement that carries forward the customer’s account balance from the previous invoice. It also specifies each financial transaction that occurred since the previous invoice, and concludes with the total balance of the customer’s account.

Boleta Una boleta incluye una factura con una sentencia adicional que lleva el saldo de la cuenta del cliente de la factura anterior.También especifica cada transacción financiera que se produjo desde la factura anterior, y concluye con el saldo total de la cuenta del cliente.


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Bill Cycle The bill cycle defines a cyclic period with a frequency and a close day. A cycle is identified by a cycle code. A population’s bill cycle means the period (usually one month long) between bills for that population (cycle population). The term is also used to refer to a given cycle population and its processing.

El bill cycle (ciclo de facturación) define un período cíclico con una frecuencia y una fecha de cierre.Un ciclo se identifica por un código de ciclo.El ciclo de la boleta de una población es el período (normalmente de un mes de duración) entre boletas para esa población (la población del ciclo).El término también se utiliza para referirse a una población determinada de ciclos y su procesamiento.

Bill Day Bill day refers to the logical day on which a cycle population is processed at the end of the bill cycle.

La fecha de facturación (Bill day) se refiere al día lógico en el que se procesa la población de un ciclo al final del ciclo de facturación.

Bill of Materials (BOM)

A configuration of parts and their revisions that make up a product.

Bill on Demand

A cellular phone bill that is produced on demand, independent of a fixed bill cycle. Particularly useful for rental usage, where the rental customer needs a complete bill for their usage upon return of the phone. Also known as Hot Billing.

Boleta a pedido

Bill Preparation

A process within “Billing” which calculates and collects all charges and fees (for example usage charges, recurring charges, one time charges) including calculation of taxes for a BAN. The results of Bill Preparation are used as an input to Bill Production.


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Bill Production

A process within “Billing” that extracts all data required to format and print the bill. Includes tables that support “FYI” messages and page inserts, plus sorting for various purposes; such as postal discounts.

Billing Account

The account represents the legal entity responsible for paying the phone calls and any other services that were purchased by the customer.The account is the entity for which a separate bill is produced and a separate balance is maintained.

La cuenta representa a la persona jurídica responsable de pagar las llamadas telefónicas y otros servicios que fueron adquiridos por el cliente.La cuenta es la entidad para la cual se genera una boleta independiente y se mantiene un saldo independiente.

Billing Arrangement

A billing arrangement represents a billing document, which is a periodic invoice or bill sent to the customer. Billing arrangements aggregate pay channels, and the services mapped to them, into billing documents. Each account can have one or more billing arrangements.

Billing Cycle A group of accounts that are billed in the same batch process. Most cellular subscribers are billed monthly; therefore the billing cycle is usually identified by the day of the month that is the last day of the cycle (e.g. cycle of the 1st, cycle of the 15th, etc.)

Billing Frequency

The recurring pattern of invoicing for contracts; can be monthly, quarterly, semiannually, annually, or one-time.

Billing Option An attribute that indicates whether service is to be billed in advance or in arrears of the service being performed.


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Billing Period The range of time covered by a particular invoice.

Billing Period Amount

The amount, expressed in units of contract currency that applies to a particular billing period for a particular price component, or is the sum of all price components for the line item.

Billing Period Start

The date that defines the start of the billing cycle.

Billing Record A set of contract-related information that can be used to prepare billing documents.

Billing Record Type

An attribute whose value indicates whether a particular billing record is an invoice, debit memo, or credit memo.

Billing Undo A function within Billing that allows the user to “undo” the results of billing and pre-defined checkpoints.

Deshacer facturación

Bin Location A physical location for a logical part grouping at an inventory location. Numbered shelf units are an example of bin locations.

Blacklist Listing of data that is used to generate alarms, alerts, events, and cases.

Listado de datos que se utiliza para generar alarmas, alertas, eventos, y casos.

BPI Business Process Integration Integración de Procesos del Negocio

BPT Business Parameter Table Tabla de Parámetros del Negocio


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Bucket A bucket is a container for a group of events. In Amdocs Rating, a bucket contains events to be rated or rerated. The Transaction Manager sorts the incoming events into buckets according to their Customer IDs, and then places them into the Event Handler queue from which a Rating thread takes them for processing. Also see Transaction Manager. The term bucket also refers to Amdocs Accounts Receivable.

Un acumulador (bucket) es un contenedor para un grupo de eventos.En Amdocs Rating, un acumulador contiene eventos que se deben tarificar o retarificar.El Transaction Manager (Gestor de transacciones) clasifica los eventos entrantes en acumuladores de acuerdo con los ID de cliente, y luego los coloca en la cola del Administrador de eventos desde donde el flujo de ejecución de Tarificación los lleva para su procesamiento.Ver también Transaction Manager.El término acumulador también se refiere a Cuentas a Cobrar de Amdocs.

Bundle Predefined group of products/offers grouped as a single selling unit.Each Bundle component represents an offer/product, or a type of offer/product, that is sold as part of the bundle.

Grupo predefinido de productos/ofertas agrupados como una única unidad de venta.Cada componente del paquete (Bundle) representa una oferta/producto, o un tipo de oferta/producto, que se vende como parte del paquete.

Business Calendar

A calendar that tracks working hours, and is used for site-related information, as well as for business rule notifications and escalations.

Business Contact

A customer who is part of a larger customer site, such as a company.


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Business Entity

A Business Entity is a set of customers, corresponding to a subtree in a hierarchical database of customers. Business entities (BEs) can be geographical divisions, or they can be mobile virtual network operators (MVNOs), resellers, markets, or any other entities by which the customer database is managed. Each business entity can use its own set of policies for customer care, finance, offer definition, taxes, and so on.

Una entidad de negocios (Business Entity) es un conjunto de clientes, correspondiente a una rama de la base de datos jerárquica de clientes.Las entidades de negocios (BEs) pueden ser divisiones geográficas, o pueden ser operadores de red virtual móvil [MVNO - Mobile Virtual Network Operators], revendedores, mercados, o cualquier otra entidad por la cual se gestiona la base de datos de clientes.Cada entidad de negocios puede utilizar su propio conjunto de políticas para la atención al cliente, finanzas, definición de ofertas, impuestos, etc.

Business Ontology

Business Ontology is controlled vocabulary that describes the business. The ontology is comprised of properties and terms. Each property has a different set of terms that are associated with it (for example, Sony and Toshiba terms are associated with the Brand property).

La ontología de Negocios consiste en un vocabulario controlado que describe el negocio.La ontología se compone de propiedades y términos.Cada propiedad tiene un conjunto de términos diferentes que están asociados con ella (por ejemplo, los términos de Sony y Toshiba están asociadas con la propiedad de la marca).

Business Process

Sequence of steps that reflect “real life” ordering processes, and business rules. The Business flow of activities launched when executing an Order Action.

Secuencia de pasos que reflejan los procesos de órdenes de la “vida real” y las reglas comerciales.Flujo comercial de actividades, lanzado al ejecutar una acción de órdenes


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Business Rule A rule that specifies the actions to take when a given event occurs under certain conditions (for example, send a notification email to queue members when a case is dispatched to that queue). Rule Manager loads business rules from the database and executes the specified actions when these events occur.


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CAC Comcel Shops CAC

Call Details A line by line listing of the phone calls that represent the usage of the phone.

Call Script A set of questions used by an agent during a telephone call to guide the conversation or to collect information about a prospective customer.

Call Type Usually refers to categorization of calls into one of the following: Mobile to Land (M-L), Land to Mobile (L-M), Mobile to Mobile (M-M) or Land to Land (L-L). Mobile refers to a cellular phone and Land refers to a phone that is outside the network of the serving cellular switch.

Campaign A selected group of customers based on business rules which has a defined communication channel within a time frame for various purposes , such as sales, marketing, customer care, etc. Every Campaign is defined by specific code and a version. On campaign renewal the version is incremented.

Un selecto grupo de clientes en base a reglas comerciales que tiene un canal de comunicación definido dentro de un marco de tiempo para diversos fines, tales como ventas, marketing, atención al cliente, etc. Cada campaña se define por un código y una versión específicos.En la renovación de la campaña se incrementa la versión.

Capital GL Account

A transaction ledger sheet for inventory locations. A capital GL account tracks standard cost of parts within inventory.


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CAPTCHA Completely Automated Public Turing test to tell Computers and Humans apart

CAPTCHA

Carrier Usually refers to a provider of telephone service.

Case A case is a means to document an interaction with a customer (Claim, Request or Inquiry), or to document an issue.

Un caso es un medio para documentar la interacción con un cliente (reclamo, solicitud o consulta), o para documentar un problema.

Cashier Clerk/Teller Caja

Catch-up Processing of new transactions, during the Transition Period, in the Target System. These transactions are recorded temporarily by an electronic or manual method and right after the conversion is completed, they are entered into and processed in the Target System.

Ponerse al día, recuperar los procesos pendientesEl procesamiento de transacciones nuevas, durante el Período de transición, en el sistema objetivo.Estas transacciones se registran temporalmente por un método electrónico o manual e inmediatamente después de completarse la conversión, éstas se ingresan y procesan en el sistema objetivo.

Categories Product Catalog items can be associated with various categories, which are used for grouping items of similar types. Items can also be classified by criteria and features. The categories, features and criteria facilitate the search for particular items and the generation of reports.

Change Cycle Change the day of the month that an account is billed. The billing cycle is usually identified by the day of the month that is the last day of the cycle.

Cambio de ciclo


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Change Request A workflow item created in response to a reported software bug, hardware defect, or enhancement request. A change request is a complete and formal record of the problem or enhancement request and what the organization has done to fix the problem or implement the enhancement.

Channel A channel identifies the method of contacting a customer during a campaign. The most common channels are: Telephone Channel for telemarketing, Premise Channel for sales consultant visits to the customer on the customer’s premises.

Un canal identifica la forma de ponerse en contacto con un cliente durante una campaña.Los canales más comunes son:Canal telefónico para telemarketing, Canal Local para las visitas de los consultores de ventas al cliente en las instalaciones del cliente.

Channel Seizure The event that occurs when a cellular phone is granted a voice frequency by the cellular switch. This is triggered by pressing the SEND button, both in the case of initiating a call and receiving a call.

Charge The basic entity in the AR system. The charge represents a single debit/credit activity that occurred to the customer’s account.as (or contributing to) a line item on the bill or invoice. Common charges are: RC – Recurring Charge OC – One-time Charge UC – Usage Charge.

Cargo La entidad básica en el sistema de AR.El cargo (charge) representa una actividad única de débito/crédito que se produjo en la cuenta del cliente en forma de (o que contribuye con) un ítem en la boleta o factura.Los cargos comunes son: RC – Cargo periódico OC – Cargo aperiódico UC – Cargo por consumo


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Charge Code A charge code identifies a particular charge and represents a set of rules that determine how Amdocs Invoicing handles the charge. Charge codes are maintained in the Product Catalog.

Charge Entity Type

The Charge Entity Type (CET), which can be Voice, Data, and the like, defines a set of attributes that comprise a common group of charges. Charge entity types are defined in theProduct Catalog. All charge entity types share a common list of static attributes. In addition, each charge entity type can have any number of dynamic attributes.

Charge Group When charges and invoices are loaded from Amdocs Invoicing into Amdocs Accounts Receivable, all charges related to an account are accumulated into one or more charge groups based on configurable criteria.The main purpose of the grouping is to ease cash application. When payments (or credits) are applied, they are applied on the charge group level and not to individual charges.

Charging A function that formats and transfers information related to a chargeable event in order to make it possible to determine usage for which the charged party may be billed.


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Check Out Review the items in the shopping cart and then submit the order to buy the items.

Child Bin An inventory bin contained within another bin.

Child Business Object

The business object that represents the child in a parent-child relationship. In this type of business object the BO.ParentName or BO.ParentBO property is set to the name or object variable of the parent business object. The BO.ParentRelation property is set to the database relation between the two business objects.

Child Case A case linked to a parent case. If a large number of cases have a common cause, they can be linked to a common parent case for more efficient resolution.

Child-Parent Relationship

In object-oriented programming, a hierarchical relationship between two objects in which the child object is one level below the parent object. The child object inherits characteristics from its parents object. A child can have only one parent object.

Choice Field A special type of field object that represents a relationship to the row of the currently selected choice. For example, in a business object for the case table, priority, severity, and case type are choice fields.


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Choice List A list of choices defined in the database. For example, application pop-up lists, user-defined pop-up lists, the lists of status codes for each condition, etc.

CHQ Customer Has Question/Request/Complaint

Pregunta del ClienteEl cliente tiene una pregunta/solicitud/queja

Cleanup Cleanup is a generic, configurable tool that enables high flexibility in identifying the data to be cleaned. Cleanup can handle both simple cleanup tasks, such as deleting old data from a database table, as well as more complex operations, like truncating partitions according to a control table while updating the control table after a successful cleanup.

El cleanup (limpieza) es una herramienta genérica, configurable que permite una gran flexibilidad en la identificación de los datos que se deben limpiar.El cleanup puede manejar tanto las tareas de limpieza simples, tales como eliminar los datos viejos de una tabla de base de datos, así como operaciones más complejas, como truncar las particiones de acuerdo a una tabla de control mientras se actualiza la tabla de control después de una limpieza exitosa.

Clearing House A company that provides transmission, validation and net settlement services for a group of carriers.

Collection Activity

Various collection activities are implemented as a result of account delinquency. For example, an account might be sent a letter notifying it that payment is overdue, or a notice might be printed on the bill.

Se implementan diversas actividades de cobranza como consecuencia de la mora en la cuenta.Por ejemplo, se puede enviar una carta a una cuenta notificando que el pago está atrasado, o se puede imprimir un aviso en la boleta.

Collection Category

Defines the criteria under which an account enters and exits collection and the collection treatment for that entity. A Collection Category has a pre-defined start and stop criteria associated with it and an associated Collection Path.


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Collection Path Defines the steps that are activated sequentially for the purpose of collecting delinquent or overdue account balances, and also determines the time intervals between the steps. Different collection paths can be defined for different categories of overdue accounts.

Define los pasos que se activan de forma secuencial con el fin de cobrar los saldos de cuentas en mora o vencidas, y también determina los intervalos de tiempo entre los pasos.Se pueden definir diferentes rutas de cobranza para diferentes categorías de cuentas vencidas.

Collection Policy

A collection policy is a set of business rules that defines the conditions under which an account is considered delinquent, and the sequence of collection activities to be performed on the account.

Una política de cobranza es un conjunto de reglas comerciales que definen las condiciones en las que una cuenta es considerada morosa, y la secuencia de actividades de cobranza que se deben realizar en la cuenta.

Commissioning Algorithm of commission calculation according to pre-defined parameters.

Puesta en marcha, implementaciónAlgoritmo de cálculo de comisiones de acuerdo a parámetros predefinidos.

Commitment A promise to perform a certain task by a specific time

ObligacionesUna promesa de realizar una tarea determinada por un tiempo específico

Common Data Objects (CDO)

Objects that contain application data and provide a consistent method for passing data between components and for accessing and changing data within a component.

Common Properties

A method for setting common property values for multiple items of the same type. For example, all parts have the common properties part number and description.

Communication A workflow item representing a message sent from or received by the system.


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Compatibility Rules

Compatibility rules define technical and marketing logic between Product Catalog elements, or within component attributes. They can be defined for general elements or relationships (in a product configuration), or for a particular product or product offering. The rules consist of a combination of conditions and actions that verify that some terms are met, or execute necessary actions to enable an order to be processed.

Component Components are building blocks for products in the Product Catalog. They are reusable and can be used in multiple products. A component is the smallest unit that can be negotiated with the customer. A component can include network elements, such as circuits, switch services, PSTN, and so on. A component includes component compatibility rules and may include offers and customer activities, as well as relationship compatibility rules regarding the relationship between the component and its offer or customer activity.

Concentrator Claro Chile Engine that handles distribution of payment files to and from banks

Condition The current state of a workflow item as determined by the system. See also status.


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Condition Code A code representing the state of an order either: Quoted, Submitted or Closed.

Confirmation Formal approval; proof; verification.

Console The main Amdocs CRM window through which you review work, receive work, dispatch work, monitor activities, and access Amdocs CRM tools.

Constraints Order actions can be constrained so that their execution depends on the outcome of other order actions as a result of product dependencies.There are two types of constraints:■ Constraints between

the milestones of two order actions - These constraints synchronize the processes of two order actions on the constrained milestones.

■ Constraints between the order actions - These constraints indicate that there is a general dependency between order actions and the cancellation of one order action impacts the constrained order actions.

Contact A person or a group of persons who performs an assigned activity for the relationship between the subscriber and company

Una persona o un grupo de personas que realiza una actividad asignada para la relación entre el abonado y la empresa

Contact Role The position held by a contact at a site (for example, accountant, primary site contact).


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Contained Business Object

A child business object that is exposed as a property in the parent business object.

Container An optional logical entity for storing and moving large amounts of inventory. Each container is associated with a fixed, physical inventory bin, within a location.

Context A data source that is accessed using a data path. The context name is specified after a “$” character at the beginning of the path. A colon (“:”) separates the different parts of a path.

Context Root The context root (or context path) of a web application is the part of the URL that the J2EE Application Server uses to identify the web application.

Contract A business agreement to supply goods or to perform work at an agreed upon price; a converted quote.

Contract Administrator

A person who manages contracts from the initial quote stage, through creation, renewal, and closure.

Contract Currency

The currency that is applicable to all pricing for the contract. A contract can be associated with only a single currency.

Contract ID An identifier for an individual contract; can be numeric, alpha, or a combination of both. Contract numbers can be generated automatically by the system.

Contract Type A user-defined categorization of contracts.


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Control Graphic objects that represent properties or actions.

COP Customer Orders Product El Cliente Ordena un Producto

Cost-Price Schedule

A set of prices for products and services. You can define multiple cost-price schedules to accommodate price changes over time, account-specific pricing, campaign-specific pricing, channel-specific pricing, and so on.

CP Check Point Punto de Control

CR Change Request

Credit Credit is a basic financial term. It denotes a decrease of the liability of a customer to the Communications Service Provider (or increase in the liability of the provider to the customer).Credits are various types of reductions that are applied to the customer’s account and that appear on the invoice or bill.

Credito

Credit Class Represents the customer’s credit rating and the collection risk involved.A rating assigned to an applicant for cellular service that is derived from the applicant’s credit history. The credit class describes the serving carrier’s risk for non-payment from this applicant. The rating may impact the required security deposit or cause the carrier to decline service to the applicant.

Representa la tarificación de crédito del cliente y el riesgo de cobranza involucrado


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Credit Memo An adjustment to an invoice that generally reflects a decrease in the invoice value (in effect, it represents a “payment” against the invoice).

CRM Customer Relationship Management. The methodologies, software, and Internet capabilities that help a company manage customer relationships in an efficient and organized manner.

Administrador de Relaciones con los Clientes

Cross-Selling A technique in which a buyer is directed to a related product, based on the product page currently being browsed.

CSR Customer Service Representative

Representante de Servicio al Cliente

CUG Closed User Group: Refers to a group that receives a reduced rate when calling others within the group.

Currency Can refer to a particular currency, for example Pound Sterling, or to the coins and banknotes of a particular currency, which comprise the physical aspects of a nation's money supply.

Currently Selected Row

The row that the user has highlighted in an application grid; the row in a business object’s rowset identified by the BO.Position property.


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Customer A customer is the main entity with which the Communications Service Provider conducts its business. A customer may be an individual or a company. A customer may have several subscribers and several global agreements for all or some of its subscribers. In addition, a customer may possess several accounts organizing its subscribers in a specific financial structure.

Un cliente es la principal entidad con la que el proveedor de servicios de comunicaciones lleva a cabo sus negocios.Un cliente puede ser un individuo o una empresa.Un cliente puede tener varios abonados y varios acuerdos globales para todos o algunos de sus abonados.Además, un cliente puede tener varias cuentas organizando a sus abonados en una estructura financiera específica.

Customer Care Customer Care is the organization’s department that deals with customer claims, requests for information, and a variety of questions.

Atención al Cliente (Customer Care) es el departamento de la organización que se ocupa de los reclamos de los clientes, las solicitudes de información y una variedad de preguntas.

Customer Entity In the Product Catalog, the Customer Entity defines a set of attributes that might have different values for different customers or subscribers. These attributes are used in qualification and eligibility criteria (eligibility rules), and to personalize pricing logic for specific customers.

En el Catálogo de productos, la entidad de cliente (Customer Entity) define un conjunto de atributos que pueden tener diferentes valores para diferentes clientes o abonados.Estos atributos se utilizan en los criterios de calificación y elegibilidad, y para personalizar la lógica de precios para clientes específicos.

Customer ID A Customer ID is a unique identification given to each customer record. The primary access to a customer record is by Customer ID.

Un ID de cliente (Customer ID) es una identificación única asignada a cada registro de cliente.El acceso principal a un registro de cliente es por el ID de cliente.


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Customer Information Hub

A logical customer model that unifies customer entities and the mechanisms to access these entities for all Amdocs products.

Customer Interaction

A tracking record that documents all interactions with a customer.

Customer Profile Record of a user’s web user account, including password and login name; personal contact information such as name, phone number, email address, and mailing/ shipping/billing address; preferred shipping method; company information (for business-to-business users only); and credit card information (for business-to-consumer users only). All web users can modify their profiles in the Portal application.

Customer Record

A Customer Record is the collection of data about a customer that is stored in the system. The record contains all necessary customer data, including name, address, billing information, and advert information.

Un Registro de cliente (Customer Record) es la recopilación de datos sobre un cliente que está almacenado en el sistema.El registro contiene todos los datos necesarios de los clientes, incluyendo nombre, dirección, información de facturación y la información de anuncios.

Customer Service Representative

Help desk support person who responds to customer service calls. A representative can respond to buyer requests by telephone, email, fax, web, or other media.

Customizations Changes to the Amdocs’ application made to adapt the application for use by a particular business enterprise.


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Cut-Over Date The date and time that the customer site went into production with the product(s) or service(s) you provide.

Cycle A group of accounts that are billed in the same batch process. Most cellular subscribers are billed monthly; therefore the billing cycle is usually identified by the day of the month which is the last day of the cycle (e.g. cycle of the 1st, cycle of the 15th etc.)

Cycle Close Date Identifies the last day of a particular cycle instance. For example, February 15, 2011 is the cycle close date of a bill cycle whose frequency is monthly and whose cycle close day is 15.

Cycle Close Day The last day of a bill cycle (for example, the 15th of the month).

Cycle Count The process of validating inventory levels by counting a few parts every day rather than counting all the parts at one time.

Cycle Count Variance

The difference between a physical count and a cycle count at the inventory location.

Cycle Process Process that happens periodically, i.e. on a regular basis.

Cycle Progress


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Data exchange object (.dat)

A data exchange object (.dat) file specifies a set of objects in the database.

Data Map A specification that describes how data in an object of one type should be copied to an object of a different type.

Data Mapping Editor

A GUI tool for creating data maps and generating the Java classes that perform the mapping.

Data Mapping Tool

A utility that automates and simplifies the process of mapping data between objects.

Data Model A local data repository that usually represents a data object defined by the back end business logic.

Data Path A path that specifies where an item of data is located. The data path is defined relative to a known starting point. This starting point is known as the focus object.

Data Set A data set manages the data models in a form.

DCK Dishonored Check: A check that was returned by the bank for lack of funds.

Dealer An organization authorized by the cellular telephone company to sell its cellular services.


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Debit Debit is a basic financial term. It denotes an increase of the liability of a customer to the Communications Service Provider (or decrease in the liability of the provider to the customer). The basic example of debit is a Charge that the customer gets from the provider.

Debt Age The debt age of an account is the age of its oldest unpaid CR/DR group (number of days passed since the due date of the accounts oldest uncovered debt)

La antigüedad de la deuda de una cuenta es la edad de su grupo CR/DR no abonado más antiguo (número de días transcurridos desde la fecha de vencimiento de de la deuda más antigua no cubierta de las cuentas)

Default Status Code

The status code automatically assigned to a workflow item as it enters a condition.

Delinquency Date

The Delinquency Date is the date after which the account is considered delinquent, and a late charge is calculated

La Fecha de morosidad (Delinquency Date) es la fecha tras la cual la cuenta es considerada morosa, y un cargo por mora es calculado

Deliverables Contractually committed outputs generated by a project that are delivered to the client.

EntregablesSalidas comprometidas contractualmente generadas por un proyecto que se entregan al cliente.

Dependency A dependency can refer to one of the following:■ A dependency between

products, defined by a reference relationship in the Product Catalog.

■ A type of constraint between the milestones of two order actions; for example, if B is dependent on A, then B cannot start until A is completed. However, A can finish regardless of the state of B.


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Deposit A deposit may be required by the communications service provider as a means to assure that at least part of the customer balance will be covered. A deposit can be requested as a prerequisite for the activation of the subscriber, for activation of new service, or for prevention of disconnection due to delinquency.Based on the account payment history, a deposit can be released and the released deposit payment can be used to cover other debt or be refunded.

Derived Rule A sharing rule that creates subscriptions for a table row based on the existing subscriptions for another table row.

Desktop The desktop menu displays the workflow commands for routing workflow items throughout your organization.

DFD Detailed Functional Design document (prepared specifications)

Documento detallado de diseño funcional (especificaciones preparadas)

DFS Detailed Functional Specifications document

Documento detallado de especificaciones funcionales

Dialogue A workflow item that represents a particular communication thread, such as a set of email inquiries and responses. A dialogue contains all of the communications for a particular topic.


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Direct Debit A method of payment by which customers are charged via a direct debit of their bank or credit card account. The Direct Debit Requests can be triggered, for example, by Amdocs Invoicing, as part of the billing process if this is the way the customer agreed to pay. The Direct Debit Requests are stored in Amdocs Accounts Receivable repository and usually sent to the external party, that is, a bank, clearinghouse, or credit card company, a few days before coming due.Two methods of Direct Debit Request handling are used:■ Optimistic - In this

method a payment is created in Amdocs Accounts Receivable when the request is sent. It may be backed out if the external party rejects the request.

■ Pessimistic - In this method a payment is created in Amdocs Accounts Receivable only when the external party approved the request

Discount A Discount is a reduction in the amount that a customer pays for purchased products. A discount may result from a discount plan or a special discount.

Un Descuento (Discount) es una reducción en el monto que paga un cliente por los productos adquiridos.Un descuento puede ser consecuencia de un plan con descuento o de un descuento especial.


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Dispatch To request another user to take ownership of a workflow item. A dispatch places a reference to a workflow item into another user’s queue. That user can then either accept or reject ownership of the workflow item.

Dispositioning The process of disposing of or redirecting material removed during repair into inventory to be refurbished or scrapped.

DMS Document Management System

Sistema de gestión de documentos

Document Collection

A group of documents that users are likely to want to search together.

Domains Domains are predefined sets of values that can be assigned to attributes of Product Catalog elements. Each domain has a data type and size.

DRP The Disaster Recovery Plan is a procedure for switching operations from one site to another geographically distant site, following a disaster in the original site. Disaster recovery is implemented when the entire primary site fails and the secondary site takes over.

El Plan de recuperación de desastres (Disaster Recovery Plan) es un procedimiento para cambiar las operaciones de un sitio a otro sitio geográficamente distante, después de un desastre en el sitio original.La recuperación de desastres se lleva a cabo cuando el sitio primario completo falla y el sitio secundario se hace cargo.

Dump File A database dump file.

Duplicate Change Request

A change request that is associated with the same defect as a master change request.

DWH Data Warehouse Almacenamiento de Datos


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Dynamic Attributes

A discrete element of something in the business domain (e.g., User ID, Password, Mailbox Size, Usage Start Time, Usage Duration, Usage Quantity, URL, etc.


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EBP Electronic Bill Presentment Presentación de Facturas Electrónicas

EBS Electronic Billing System Sistema de Facturación Electrónica

Edit Window A window in which you can view or change the details of an existing entry in the database.

Eligibility Criterion (Eligibility Rule)

A dynamic condition, defined in the Product Catalog. The criterion determines whether a customer or subscriber is entitled to purchase or be granted a particular offer.For example, an eligibility criterion can be defined in the Product Catalog to only sell a particular offer to subscribers/customers under 18 years of age.

Employee/ User

An employee of your company who uses Amdocs’ products.

End Date The date that an item is no longer active and is considered “expired.”

End User A person who uses the Amdocs CRM applications.

Enhancement Request

A request by a user of a product for a new feature or an improvement in functionality to be added to the product.

Enterprise Server Bus

An architecture that uses middle-tier infrastructure to provide a foundation for developing an application using an event-driven, standards-based messaging engine.


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Entitlement to Service

A check performed on a customer’s contract to determine whether the customer is eligible for a specific program.

Entity Relationship Diagram (ERD)

A method to graphically represent data entities and their relationships. Used to describe the structure of the Amdocs database.

EPC Amdocs Enterprise Product Catalog is a graphical user interface (GUI) application intended for designing and implementing a catalog model that serves as a centralized repository with which service providers can define products, services, business rules, and offerings. Enterprise Product Catalog provides business and technical people a single platform for all of their work throughout the entire product lifecycle.

Catálogo de Productos de la EmpresaEl Catálogo de Productos Maestro de Amdocs (Amdocs Enterprise Product Catalog) es una aplicación de interfaz gráfica de usuario (GUI) destinada para diseñar e implementar un modelo de catálogo que sirve como un repositorio centralizado con el que los proveedores de servicios pueden definir los productos, servicios, reglas de negocio y ofertas.El Catálogo de Productos Maestro proporciona a los comerciantes y técnicos una plataforma única para todo su trabajo durante todo el ciclo de vida del producto.

Equipment Item

A type of a service item, and represents the equipment that the subscriber can order. The Equipment Item definition is based on an Equipment ItemType, and requires instantiation of the item parameters. The item parameters include the provisioning code and service parameters. Examples of equipment items are: cellular phone, fast Internet connector, and the like.


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Equipment Package

A type of a service package. Equipment packages are used to define the equipment features. Each equipment package can group one or more equipment items, which are based on an equipment item type.

Equipment Rate Alteration

ESB Enterprise Service Bus

Escalation A notification that a task in the system is still unresolved after a specified period of time. Escalation is governed by an organization's unique business rules.

ETF Early Termination Fee Cargo por terminación anticipada

ETL Extract Transform Load

Event Any use of the network by a customer. Events can originate from various sources, including wireless circuit switches, packet data switches, content provider servers, Internet and fixed net elements, and standard inputs from clearinghouses. Internal events, including changing parameter values, can originate from other system components. Within the Amdocs Billing products, an event is a data record.

Cualquier uso de la red por un cliente.Los eventos pueden provenir de diversas fuentes, incluyendo los interruptores de circuitos inalámbricos, conmutadores de paquetes de datos, servidores de proveedores de contenido, Internet y elementos fijos de red y los aportes estándar de las clearinghouses.Los eventos internos, incluyendo los valores cambiantes de los parámetros, pueden provenir de componentes de otro sistema.Dentro de Productos de Facturación de Amdocs (Amdocs Billing Products), un evento es un registro de datos.

Event Procedure

A standard function that is set to run when a particular action occurs within the system.


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Event Processor

A Java application that polls the database for data change events and uses a publisher to send the data change events to external systems.

Event Type An Event is a data record and an Event Type is the name of an event data record structure.The event type is an event structure, which is known to the Amdocs Billing system.Usually every type of service such as GPRS, Wireless Application Protocol (WAP), or SMS has a different set of attributes that is required by the rating schemes, and therefore a different event type.The Amdocs system can handle various event types that differ in their attributes. Each can be processed and rated differently according to their types. The system assigns each event with the proper type to be used as one of the main filters (although not the only one) in determining the associated processing and rating model. Different strategies may be selected for the same event type, depending on customer price packages. Examples of event types include GPRS, mobile calls, wire-line calls, content, and commerce transactions. An event is composed of a set of attributes. An attribute is associated with an elementary type from the system data dictionary.


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Exception Control Account (ECA)

A special type of account that temporarily receives and stores payments for which customer accounts could not be identified (unidentified payments). Usually the payments are transferred to the correct customer accounts when they are identified

Exchange Part A part that is sent to the field to be exchanged with a broken part which will be returned to a repair facility for rework.

Exchange Partner

Business partner from another organization with whom data can be shared.

Expense GL Account

A representation of a general ledger (GL) sheet that tracks the asset value of parts as they are moved into and out of inventory.

Expensed Parts Consumable parts that are directly charged as a cost of doing business or repairing a product at a site.

Expertise Level An assessment associated with a customer contact on how familiar the contact is with your company's products.

Extended Property

A property that is defined for an individual line item only, in addition to that line item’s common properties.


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F&F Friends & Family can be a sharing plan that can be applied to Individuals and to Families. In this plan the family will get a certain amount of free minutes to share, having the ability to move from a given tier to a higher one according to the family consumption of Free Minutes (FM).

Amigos y Familia (Friends & Family) puede ser un plan de participación que se puede aplicar a individuos y familias.En este plan, la familia recibirá una cierta cantidad de minutos libres para compartir, con la capacidad de pasar de un determinado nivel a otro más elevado en función del consumo de minutos gratis de la familia (FM).

Feature A feature is an ability related to a specific product that gives more usability advantage to the user of the service. Examples of PSTN features are call forwarding, call waiting, and voice mail. Features can be mandatory or optional for a specific service offer.

Field Engineer (FE)

Provides on-site hardware repair services; calls in from outside field offices or sites to accept or update cases.

Field Validation Framework

A set of JavaScript objects and functions that validates the data in the browser when a user changes the value of a field or before the data is submitted to the web server.

Financial Activity

A transaction resulting in a debit or credit to a billing account.

Flash Important information that is automatically displayed when an agent opens an object.


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Flexible Attribute

A data item that can be defined for an entity without changing the database schema. A flexible attribute is stored in a row, in a separate generic attribute, related to the “owning” table.

FM Free minutes Minutos gratis

Focus Object The main item that a form is organized around, such as a case or a part request.

Focus Type The Amdocs’ database object number. The focus type is used for routing and classification.

Follow-up Follow-ups are reminders to work positions to perform a certain activity at a certain time. They are created either manually by customer service representatives or automatically by the system.

Los seguimientos (follow-ups) son recordatorios para los puestos de trabajo para realizar una determinada actividad en un momento determinado.Son creados de forma manual por los representantes de servicio al cliente o automáticamente por el sistema.

Forecast Item A particular product/service, or group of similar product/services, that is expected to be sold to a particular business organization on or before a particular date.

Forecast Target A prediction of the amount of revenue that will be generated from a territory for products during a range of time.

Foreign Business Object

The representation of the business object being exchanged in the target system.


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Form A form is a standard document used for collecting information from a customer and for initiating various types of activities. A form represents a customer contact to the Customer Service department, and it is also used for communication between departments. The form may be a request for information, a question, or a complaint.

Un formulario es un documento estándar que se utiliza para recoger información de un cliente y para iniciar los distintos tipos de actividades.Un formulario representa el contacto de un cliente con el departamento de Servicio al Cliente, y también se utiliza para la comunicación entre departamentos.El formulario puede ser una solicitud de información, una pregunta o una queja.

Framework Agreement

An agreement that defines terms for future business with a customer.

Fulfill Action on a part request that transfers inventory from one location to another.


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GBF Generic Bill Format

GLP Group-Level Product Producto a Nivel de Grupo

Gathering Rule Type of derived sharing rule in which subscriptions for a shared table depend on subscriptions to other rows in the same table. Used where parent-child relationships can exist within an object.

General Ledger

A definition of the service provider's chart of accounts structure required to track billing and produce reports.

Libro mayorUna definición de la estructura del cuadro de cuentas del proveedor de servicios necesaria para realizar un seguimiento de la facturación y generar informes.

General Subcase

A type of subcase that permits users to route and assign specific required duties as a subcase. A general subcase must be closed prior to the closing of the parent case.

Generic Business Object

A type of business object that does not contain any application specific code

Generic field ID

Integer used by Amdocs CRM applications to identify fields in different objects that are handled in a similar way. For example, a WIPbin/My Work folder contains different types of objects, such as cases and opportunities. Certain fields in these objects (such as the ID number and title) are treated in the same way by the application and are assigned the same generic field ID number. Fields without generic ID numbers are assigned the value -1.


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Global Role Global roles provide authorization that spans an entire organization.

Global Role Matrix (GRM)

A grid or spreadsheet that indicates the authorization scheme for global roles.

Go Live The moment in the migration when the new system becomes available for users for actual work.

Implementar, iniciar funcionesMomento de la migración cuando el sistema nuevo está disponible para los usuarios para el trabajo real.

Governance Mechanism used by companies to administer, monitor, and control service providers ensuring goals set forth in the managed services agreement are met.

GobernabilidadMecanismo utilizado por las empresas para administrar, supervisar y controlar a los prestadores de servicios garantizando que los objetivos establecidos en el acuerdo de servicios gestionados se cumplen.

Grace Period An additional period applied after the debt due date has arrived, if the debt is still open (the debt’s delinquency date is equal to the debt’s due-date + grace period).

Un período adicional que se aplica después de la fecha de vencimiento de la deuda, si la deuda continúa (la fecha de morosidad de la deuda es igual a la fecha de vencimiento de la deuda + el período de gracia).


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HLD High Level Design Diseño de Alto Nivel

Help Desk Place in a company where support and/or assistance are offered to its users (i.e., to help solve technical problems, answer questions, etc.)

Mesa de servicioSector de una empresa donde se ofrece soporte y/o asistencia a los usuarios (por ejemplo, para ayudar a resolver problemas técnicos, responder preguntas, etc.)

Hierarchical menu

Menu that contains one or more submenus, each of which can in turn, contain submenus.

Hierarchical Popup

Drop-down lists that are dependent on the level above them. The value selected at Level 1 determines the values available for Level 2, and so forth.

High Volume Processing

The ability to move and track large volumes of inventory quickly and efficiently.

Hit Count The hit count represents the total number of occurrences of the individual words matched.

Hold Collection Treatment

Exemption status for delinquent account. Accounts held from collection treatment are not handled by the automatic collection treatment processes.

Status de exención de una cuenta en mora.Las cuentas de la gestión de cobranzas no son gestionadas por los procesos de gestión automática de cobranzas.

Hot Billing An application that produces a cellular phone bill on demand, independent of a fixed bill cycle. Particularly useful for rental usage, where the rental customer needs a complete bill for their usage upon return of the phone.


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Hours of Coverage

The times for which the contract has a service commitment.


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IDD Interface Detailed Design Diseño detallado de la interfaz

IMEI International Mobile Equipment Identity - The specification used to uniquely identify a subscriber’s equipment to the mobile telephone service. It is used internally in a GSM network.

Inbound An interaction received by an agent or representative.

Included Minutes

The access charge of some price plans includes pre-paid airtime, known as included minutes. In such a plan, air charges are calculated only for calls exceeding the plan’s free minutes. Included minutes are also known as Free Minutes and Pre-Paid Minutes.

Incollect Description of a roamer call record. A roamer call record is considered to be an Incollect by a cellular SID when it represents revenue to be collected from within the SID’s subscriber base. Therefore, for SID X, Incollect call records represent calls made by SID X’s subscribers on foreign systems. However, the same call record that is considered to be an Incollect from SID X’s perspective is an Outcollect from the foreign (serving) switch’s perspective.

Individual Contact

A customer who is not part of a larger customer site.


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Inflections A search option that finds matches not only to the words in the Keywords field, but also to words that are based on those words.

Initial Response

The time between the creation of a customer interaction and the subsequent response to the customer's request.

Initiating Object

An object that is set up to launch a script; an initiating object can be any of the objects with relations to table_scr_run.

Installment One of several separate payments into which a debt has been divided.

Interaction Any contact between a customer and a company. Inbound or outbound interactions can occur over phone, voicemail, email, fax, written letters, Web inquiries, kiosks, face-to-face meetings, and ATM transactions.

Interaction Record

The database object that stores information about an interaction.

Intercalated Promotion

Interface A set of processes used for communication and data transfer between two or more systems.

Un conjunto de procesos utilizados para la comunicación y transferencia de datos entre dos o más sistemas.

Intransit Locations

Inventory locations that hold material that is physically in transit to other locations or customer sites.

Inventory Bin An optional subdivision of an inventory location. An inventory bin contains only parts and is automatically related to the General Ledger account of its inventory location.


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Inventory Location

Represents parts storage places or subdivisions of parts storage places. An inventory location must be related to one and only one General Ledger capital account.

Inventory Variances

Discrepancies resulting from the correction of data in the system to match data resulting from a physical counting of inventory parts.


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Invoice A basic financial term. It denotes the formal document that describes the new Charges the customer is debited for. In countries in which VAT (Value Added Tax) is used, a tax invoice (and all invoices are tax invoices) has to be issued whenever new charges are debited. In most cases a negative or credit tax invoice (also known as credit note) has to be issued whenever the communications service provider credits the customer.In many cases the invoice is an integral part of the monthly bill. The bill (also known as bill statement or statement) consists of the Invoice section that describes the new charges and credits and the statement section. The statement part describes the initial balance that is brought over from the previous bill (if non-zero) and all the financial activities that occurred since the last bill was delivered.

BOLETA Un término financiero básico.Denota el documento formal que describe los nuevos Cargos que se debitan al cliente.En los países en los que se usa el IVA (Impuesto al Valor Agregado), se debe emitir una factura con los impuestos (y todas las facturas son facturas con impuestos) cada vez que se debitan nuevos cargos.En la mayoría de los casos se debe emitir una factura negativa o de impuesto sobre el crédito (también conocida como nota de crédito) cada vez que el proveedor de servicios de comunicaciones acredita un saldo al cliente.En muchos casos, la factura es una parte integral de la boleta mensual.La boleta (también conocida como sentencia de la boleta o sentencia) consiste en la sección de la factura que describe los nuevos cargos y créditos y la sección de sentencias.La parte de las sentencias describe el saldo inicial que viene de la boleta anterior (si no es cero) y todas las actividades financieras que se produjeron desde que se entregó la última boleta.

Invoicing Transaction Listener

The Transaction Listener is a module that monitors reports of events announced by other systems. When it detects a transaction of interest to the Billing system, it triggers the appropriate sequence of actions.


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11. J





JGL Journal, General Ledger Libros de Diario y Mayor


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12. K





Kiosk A vending machine that may be used for the rental of cellular phones and service.


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13. L





LIC Launch In Context Lanzamiento En Contexto

LOB Line of Business Línea de Negocios

LC Late Charge: A type of charge that is created as a result of another charge not being paid on time (by the delinquency date).

Cargo posteriorUn tipo de cargo que se crea como resultado de otro cargo que no se paga a tiempo (por la fecha de morosidad).

Legacy system Older computer system or application program that is no longer efficient or compatible with new technology but has not been replaced or modified.

LegadoSistema informático antiguo o programa de aplicación que ya no es eficiente ni compatible con la nueva tecnología, pero que no ha sido sustituido ni modificado.


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14. M





Mediation Layer

The Amdocs Ordering interface that receives messages from various sources, validates, edits the format, and routes them to the appropriate system for further processing.

Milestone Target date for completing a task.

HitosFecha objetivo para completar una tarea.

Minimum Requirement

Mock Testing the migration plan and tools by executing it on a limited scope.

PrototipoPrueba del plan y las herramientas de migración, ejecutándolos con un alcance limitado.

Module Software implementation of logically independent business functionality that is part of a business component. It is closely integrated with other modules of the same component (e.g., shares data with other modules in the same component).

Implementación de software de funcionalidad empresarial lógicamente independiente que forma parte de un componente de negocio.Está estrechamente integrado con otros módulos del mismo componente (por ejemplo, comparte datos con otros módulos en el mismo componente).

MSISDN Mobile Subscriber ISDN- The telephone number of a GSM wireless mobile phone. The MSISDN is stored in the SIM card inside the phone.

Multibanco Claro Chile unified file format for all banks

Multibanco


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My Work In Amdocs CRM web applications, a folder used to store and organize your workflow items. Each user has a default My Work folder, but you can create as many My Work folders as you need to organize your work.


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15. N





Negotiation The Negotiation phase of the business process consists of collecting all the information that is required to successfully fulfill the order action. The negotiation can be an interactive dialog between the CSR and the customer, or it can run in the background as data is received from external channels.

Notification A message to users alerting them that a change has been made to a workflow item in the database.

NPA Numbering Plan Area: the area code of a telephone number.

Área de Plan de Numeración:

el código de área de un número de teléfono


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16. O





OA Order Action Acción de orden

Object In Amdocs CRM, an element of a software system that contains routines and data in a discreet package. In Amdocs CRM applications, used interchangeably with workflow item.

Offer A saleable unit that may be offered to customers. An offer groups together the product, pricing definitions, and eligibility criterion (eligibility rule) associated with the offer.There are regular pricing offers, market offers, and discount offers.

Oferta Una unidad vendible que puede ofrecerse a los clientes.Una oferta agrupa conjuntamente el producto, las definiciones de precios y el criterio de elegibilidad asociado con la oferta.Hay ofertas de precios regulares, ofertas de mercado y ofertas de descuento.

OMS Ordering Management Service

Servicio de Gestión de Ordenes

One-time Charge

A charge that is applied to an subscriber’s account on a non-recurring basis, e.g., activation charge, service termination charge, etc.

Cargo único Un cargo que se aplica a la cuenta de un abonado en forma no recurrente; por ej., cargo de activación, cargo por terminación de servicio, etc.

OOB Out of the Box Out of the Box

Opportunity A collection of information about a potential sales deal.


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Order An order is a container of order actions and typically results from a negotiation session with a customer, in which case it can include several order actions, but it can also be fed into Amdocs Ordering via batch process. Order actions inside an order always belong to the same customer but are not necessarily related.

Una orden es un contenedor de acciones de órdenes y por lo general es el resultado de una sesión de negociación con un cliente, en cuyo caso puede incluir varias acciones de órdenes, pero también puede ser introducida en Amdocs Ordering a través del proceso por lotes.Las acciones de órdenes dentro de una orden siempre pertenecen a un mismo cliente pero no están necesariamente relacionadas.

Outcollect Description of a roamer call record. A roamer call record is considered to be an Outcollect by a cellular system when it represents revenue to be collected from outside the system’s subscriber base. Therefore, for the cellular telephone company, Outcollect call records represent calls made by foreign subscribers on the company’s serving systems. However, the same call record that is considered to be an Outcollect from the company’s perspective is an Incollect from the foreign (home) switch’s perspective.

Output Files (MAF)

USAGEDROPERROR


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17. P





PAC Claro Chile system that processes direct debit requests

Package Resources of different types can be packaged together for selling purposes. Packages may also contain other packages. For example, it is possible to make a package of a handset (IMEI), a SIM card (package), and an MSISDN (resource).

Se puede hacer paquetes de recursos de distintos tipos con fines de venta.Los paquetes también pueden contener otros paquetes.Por ejemplo, es posible hacer un paquete de un aparato telefónico (IMEI), una tarjeta SIM (paquete) y un MSISDN (recurso).

Page Insert Messages

Parent-Child Relationship

In Amdocs CRM, a hierarchical relationship between two objects in which the parent object is one level above the child object. A parent object can have multiple child objects.

Pay Channel A specified payment method to which subscriber services can be mapped. A pay channel can be prepaid or postpaid (one postpaid and several prepaid pay channels can be mapped to a single billing arrangement). The pay channel may carry instructions of how payment is made on a regular basis, for example, direct debit. The pay channel might also use ad-hoc payments, such as cash payments or vouchers. A prepaid pay channel defines a prepaid balance and all services that share that balance.


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Payment Payments define the monetary instruments that customers remit to the Communications Service Provider in order to pay for services charged on their bills or invoices.

Pago

Payment Arrangement

Amdocs Collection enables the collection representative to negotiate with delinquentcustomers and to offer them acceptable plans to pay their debts. These plans may include multiple installments over a defined period of time. The plans include milestones at which the customer is reevaluated.

Payment Method

The customer preferred method of paying debts (e.g., credit-card, direct-debit, check etc.).

El método preferido de los clientes para pagar las deudas (ej., tarjeta de crédito, débito directo, cheque, etc.).

Payment Terms

Number of days from the day a charge is created until its due date. The default payment terms are user-defined on the Account Type level but can be overridden on a single account level

Número de días desde el día que se crea un cargo hasta su fecha de vencimiento.Las condiciones de pago por defecto son definidas por el usuario en el nivel de tipo de cuenta, pero pueden suprimirse en un solo nivel de cuenta

Penalties Fine, punishment in the form of a financial payment.

Penalidad MultasPenalidad, castigo en la forma de un pago financiero.

Pending Order An order that is in the process of being carried out. A pending order can be in one of the following three stages: Negotiation, Delivery, and Completion.


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Period Time of day during which a call is placed. The day is divided into periods, usually Peak and Off-Peak. Air rates may differ from period to period. The time slots of the periods may be determined by each market.

PLC Product Lifecycle Ciclo de Vida del Producto

PMO Project Management Office Oficina de Gerencia de Proyecto

Portal A component of the Amdocs CRM system that provides an entry point to web applications and profile information for web users.

Port-in Portabilidad

Post Paid Postpaid is a billing method where customers pay for services after having used them.

Pospago (Post Paid) es un método de facturación, mediante el cual los clientes pagan por los servicios después de haberlos utilizado.

Prepaid Prepaid is a billing method where customers pay for services in advance.

Prepago (Prepaid) es un método de facturación, mediante el cual los clientes pagan por los servicios por adelantado.

Price Plan A Price Plan is an entity in Ordering that represents a tariff or price structure in Billing. The Price Plan entities are attached directly to other Ordering entities (Product Offerings, Product Specs and Components). Price Plans might represent rating schemes for charges, usage, discounts, and so on, and contain references to the actual rating schemes in the Billing system.

Un Plan de precios (Price Plan) es una entidad en Ordering que representa una estructura de tarifas o precios en Facturación.Las entidades de Plan de precios están conectadas directamente con otras entidades de Ordering (Ofertas de productos, Especificaciones de productos y Componentes).Los Planes de precios pueden representar esquemas de tarificación para los cargos, consumos, descuentos, etc., y contienen referencias a los verdaderos esquemas de tarificación en el Sistema de facturación.


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Pricing Engine The Pricing Engine is the brain of Amdocs Rating. It performs all the business logic processing for the Rater and other pricing-related processing.The Pricing Engine is implemented as a callable thread-safe library with a well-defined interface. As part of this interface the engine receives the Event object. The engine reads Customer Information and Performance Indicators (PIs). Using the reference data from the Portfolio Product Catalog database containing all dynamic definitions and business logic, the engine processes the event, updates PI, and writes the rated Event (usage).

Printing Category

Product In the Product Catalog, products are building blocks for bundles. They are reusable and can be used in multiple bundles. A product can group together multiple services and equipment or include only one service or one unit of equipment. Each service and unit of equipment is represented in the Product Catalog as a component. A product is built from one or more of these components.

En el Catálogo de Productos (Product Catalog), los productos son bloques de construcción para los paquetes.Son reutilizables y se pueden utilizar en múltiples paquetes.Un producto puede agrupar múltiples servicios y equipos o incluir sólo un servicio o un equipo.Cada servicio y equipo está representado en el Catálogo de productos como un componente.Un producto está construido a partir de uno o más de estos componentes.


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Product Offering

Product offering is defined as the presentation of one or more products to the marketplace for sale, rental, or lease for a price. The product offering is what the end-customer sees and selects from. A product can be sold in many product offerings and a product offering can contain many products. A product offering can define the product offering price: in other words, the price of the product within the product offering.

Proposal A Proposal within the Product Catalog context is a means for controlling the way offers and offer groups are sold to customers. A single Proposal groups together several offers and defines the possible combination of services available for the customer during ordering, the time period when the proposal can be offered to the customers, and the target population for the offers (such as students).

Proration Proration is the proportional calculation of charges for a specific period within the bill cycle, rather than for the entire bill cycle. It is also the proportional calculation of credits to be applied when, for example, a subscriber pays in advance for a service and the service is interrupted and not provided for the full cycle.

Prorratoo El prorrateo es el cálculo proporcional de los cargos para un período específico en el ciclo de facturación, en lugar de para el ciclo de facturación completo.Es también el cálculo proporcional de los créditos que se aplicarán cuando, por ejemplo, un abonado paga por adelantado por un servicio y el servicio se interrumpe y no se proporciona para el ciclo completo.

PRR Production Readiness Preparación para la Producción


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Provisioning Date

Provisioning date refers to the date on which a product was first installed.

Provisioning Item

A provisioning item is a type of a service item, and represents the network services that the subscriber can order. The provisioning item definition is based on a provisioning item type, and requires instantiation of the item parameters. The item parameters include the provisioning code and service parameters. Examples of provisioning items are: GSM Voice, GSM Incoming Fax, Email and Internet Access.The provisioning item along with its parameters represents an atomic, reusable building block of a provisioning package.

Provisioning Package

A provisioning package is a set of provisioning items packaged together. When the provisioning package is assigned to a subscriber as part of a marketing package, all provisioning items included in the package are provisioned to the subscriber. Within a provisioning package, each item can be optionally related to a provisioning item configuration.


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18. Q





QA Quality Assurance

Qualification Criteria

Part of the Product Catalog, qualification criteria are dynamic conditions used in various pricing item types and pricing packages to define the guiding to service logic. Qualification criteria provide definitions of the events for which a pricing item applies, where each event can be accompanied by additional conditions.

Quality Assurance

Quality Assurance is an Amdocs Invoicing process that produces sample statements and reports for auditing purposes. The Invoicing Configurator is used to create sample groups based on generic selection criteria. Specific individuals can be added to a sample group using Amdocs Monitoring & Control. Once produced, the sample statements and reports are examined by a Quality Assurance team responsible for either confirming or rejecting a cycle or part thereof.

Control de Calidad

Queue A temporary holding area for workflow items that are being transferred between Work-In-Progress bins.

Quota A configurable volume or quantity of units


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Quotation Quotation is a service (internal API) provided by Amdocs Billing that allows retrieving the exact quote (price) for a set of items included in an order.The service considers the exact tax calculation derived by the location of the buyer/store/etc.


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19. R





R&R Roles and Responsibilities Roles y Responsabilidades

Range A sequence of phone numbers, generally fewer than 10,000. A subset of an NPA/NXX, indicated by the last four digits of the telephone number.

Rate The price charged for usage of a telephone network's services.The speed at which data is transmitted or received measured in bits per second.

Tarifa

Rate Change Cambio de Tarifa

Rating The process of calculating the charge for a transaction using tables and detail records.

Tasación, tarificaciónEl proceso de cálculo del cargo por una transacción con tablas y registros de detalles.

Readiness Preparedness Preparación

Recurring Charge

The recurring monthly fee charged for granting access to certain services. The RC is charged for access or content-only subscribers who have purchased the offer for an unlimited time.

Cargos Recorrentes

La tarifa periódica mensual por la concesión de acceso a determinados servicios.El RC se carga para abonados de acceso o solo de contenido que han comprado la oferta por tiempo ilimitado.

Replenishment Replenishment denotes the process of adding funds to prepaid balances. Replenishment can be accomplished by diverse methods such as, postpaid charging, voucher, credit card and direct debit. Replenishment may be active (periodic replenishment), passive (leaving the initiative to the customer) or a combination of the two.


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Rerating Events are rated as they enter the Rating system. This approach may lead to incorrect rates for various reasons. Therefore, some customer events must be rerated before the subscriber is billed.The principal reason for sending events for rerating is to apply discounts or adjustments.

Rerun Run again

Revenue Code Code for journal system retrieve from the Rate File/DB

RLC Rating Logic Configurator Configurador de Lógica de Tasación

RMC Resource Manager Configurator

Configurador de Gestión de Recursos

Roaming Roaming is a service that enables users to utilize their mobile phones via the network facilities of another provider outside the service area of their Communications Service Provider.

Role A role is a set of predefined access permissions that can be granted to a particular user.

Un rol es un conjunto de permisos de acceso predefinidos que se pueden conceder a un usuario en particular.

Role Based Authorization (RBA)

A security system for Amdocs CRM web applications. Using RBA, you can control access to different functional areas and data for the Amdocs CRM web applications by programing or by the user interface.


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Rounding Rounding a numerical value means replacing it by another value that is approximately equal but has a shorter, simpler, or more explicit representation; for example, replacing US$23.4476 by US$23.45

Rules Rules are the logic that is applied to an item and are part of the item's definition in the Product Catalog. They consist of a combination of actions that verify that some terms are met or execute necessary actions to enable processing an order.

Las reglas son la lógica que se aplica a un elemento y son parte de la definición del elemento en el Catálogo de productos.Se componen de una combinación de acciones que comprueban que se cumplen algunas condiciones o ejecutan las acciones necesarias que permiten el procesamiento de una orden.


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20. S





Sanity Check An end-to-end scenario with stable O/L screens and batch jobs with dummy parameters for verifying that all software components are in place and a very basic scenario runs correctly. This check is done usually before starting the massive testing and should be very short.

Revisión de estadoUn escenario de extremo a extremo con pantallas estables O/L y trabajos por lotes con parámetros ficticios para verificar que todos los componentes de software están en su lugar y que un escenario muy básico se ejecuta correctamente.Esta verificación se realiza por lo general antes de comenzar las pruebas masivas y debe ser muy breve.

Sales Channel The medium through which an offer is sold, such as Self Service or Call Center.

SAS Amdocs default 3rd party solution for BI analytics and campaign management.

Solución de terceros predeterminada de Amdocs para la gestión de análisis de BI y de campañas.

SB Small Business PYMES: Pequeñas y Medianas Empresas

Scoping The automated process in which listings are distributed to the appropriate directory, based on such criteria as the Listed Telephone Number elements (NPA, Prefix), print status, and foreign listing status.

Dimensionamiento, definición de alcanceEl proceso automatizado en el que se distribuyen los listados en el directorio adecuado, en base a criterios tales como los elementos detallados de Número de teléfono (NPA, Prefijo), status de impresión y status del listado extranjero.

SE Sales Engine – AMSS module

Self Service A portal that allow subscribers, agencies, and partners to perform almost all business functions by themselves and at their own convenience.

Un portal que permite a los abonados, agencias y socios llevar a cabo casi todas las funciones de negocio por sí mismos y para su propia comodidad.


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Service A service is the basic item that can be purchased. This can be one component or a group of components sold together in an offer. A service can be sold individually or as part of a package.

Service Payer The entity responsible for paying for the service. This is usually the pay channel related to the billing arrangement for which the document is produced. Sometimes Amdocs Billing considers the billing arrangement as the payer.

Service Receiver

The entity that receives the service for which the customer (usually subscriber or unit’s agreement) is debited.

Serviceability The ease with which corrective maintenance or preventative maintenance can be performed on a system (e.g., by a hardware service technician). Higher serviceability improves availability and reduces service cost.

Disponibilidad de serviciosLa facilidad con la que se puede realizar un mantenimiento correctivo o preventivo en un sistema (ej., por un técnico de servicio de hardware).La mayor serviciabilidad mejora la disponibilidad y reduce el costo de los servicios.

Shipment Delivery Envío

Sicacom Comcel Cashier System Sicacom


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SID Switch ID: A five-digit code that identifies an MSA or RSA. All USA SIDs start with the digits 0xxxx (MSA SIDs range from 00001 to 00599). BIDs usually start with the digit 3xxxx. All Canadian SIDs start with the digits 16xxx. The rightmost digit of all B Band SIDs is an even number; for A Band SIDs, the rightmost digit is odd. The SID is used primarily for events related to roaming, such as transmitting call records from the serving system to the home system. Each cellular NPA/NXX is associated with a single SID and therefore a cellular number’s home SID can be determined by mapping its NPA/NXX to a SID [there are a couple of isolated cases where a single NPA/NXX is split between two cellular carriers by line range].

SIM Subscriber Identity Module. A removable credit-card-size or smaller card, containing a computer chip that stores subscriber information. The SIM is inserted within a GSM phone to identify the subscriber. It can be removed by a subscriber and inserted into another borrowed or rented GSM phone, which will be identified as the subscriber's own phone. SIM cards can also be programmed to display custom menus on the phone's readout.

SLA Service Level Agreement Acuerdo de Nivel de Servicio

SMS Short Messaging Services: Delivery of data packets over cellular frequencies.


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SOC Statement Offer Commitment

Compromiso de la Oferta

SOM Service Order Management - Amdocs component responsible for service fulfillment processing. Amdocs Service Order Manager is comprised of three subcomponents: Orchestration, Service Fulfillment, and Service Composition Manager.

Gestión de órdenes de servicio (Service Order Management): componente de Amdocs responsable del proceso de cumplimiento del servicio.El Gestor de órdenes de servicio de Amdocs está compuesto por tres subcomponentes:Organización, Cumplimiento de servicio y Gestor de composición de servicio.

SRM System Resource Manager Gestor de Recursos del Sistema

SSO Single Sign On

Stream Any flow of data from a source (or sender, producer) to a single sink (or receiver, consumer).

FrenteCualquier flujo de datos desde un origen (o remitente, productor) a un solo sink (o receptor, consumidor).

Subscriber A subscriber is a user with a clear identification that plays a key role in the customer model. The exact definition of a subscriber is implementation-dependent. The simple case is a user with a handset, but a subscriber may have multiple SIM cards and multiple numbers. A wireless subscriber may have ISP offers as part of the same subscriber, or the ISP subscription may be implemented as a separate subscriber.

Suscriptor

Suspend Account

Account Suspension describes how an account is put in suspension to prevent further sales and prevent provisioning to this account's customer.

Suspensión de cuenta (Account Suspension) describe cómo se pone en suspensión una cuenta para evitar nuevas ventas y evitar el aprovisionamiento al cliente de esta cuenta.

SV Solution Verification Verificación de la Solución


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Switch Computing device that routes telephone calls

Nodo, centralDispositivo informático que enruta las llamadas telefónicas


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Task In Amdocs CRM applications, a unit of work assigned to an employee for completion. These include cases, subcases, solutions, part requests, and change requests.

Tax A fee charged by a government on a product, income, or activity.

Impuesto

Team Roles Team roles are used to associate a group of individuals to a business entity such as an account or an opportunity. Team roles are used to define authorization policy for users associated with a team.

Total Amount Due

Total amount to pay

Training Needs Analysis

Análisis de Necesidades de Capacitación

Transaction A discrete activity in a computer system, such as a database operation, an order entry, or a change to an inventory item. A transaction is any operation that creates, moves, or consumes a part.

Transbank Claro Chile Credit card clearing house

Transbank

TRBi Transaction Broker Investigator

TRBi Investigador de Transacción Broker

Triple Play Convergence of Cable, Home Phone and Broadband services

Convergencia de Cable, Teléfono particular y servicios de banda ancha


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Up-selling A technique to direct a buyer to products that create more profit than the one currently being considered. For example, a buyer who is looking at a laptop computer can be directed to pages that display a later model or laptops that are faster or better equipped.

Usage An event or occurrence that represents a customer's use of one or more services or products.

Un evento o suceso que representa el consumo de un cliente de uno o más servicios o productos.

Usage Charge Represents the total rated usage. A charge that is usage-dependent and which is added to the bill upon consumption of services such as SMS, WAP, GPRS or Voice. The customer’s rating scheme dictates the charge amount.A Usage Charge can be based on a UOM (unit of measure), such as a period of time or kBytes, or an access charge for the service.

Cargos de uso Los cargos por consumo representan el consumo total tarificado

User A user refers to a person that works with the Amdocs application. Users always work in the context of the team to which they belong or supervise. Amdocs application enables users to perform specific actions based on their security profile.


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User Role User roles are used to identify an existing relation between a user and an object

(established by the application logic) and to give it a name. User roles are used to define authorization policy for users associated with an object through user roles.

USM Unified Service Manager Gestor de Servicio Unificado


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23. V





Version A unit of changes available from a specific date (effective date) until the next version becomes effective (expiration date). All data changes included in the same version are effective from the same date.


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Waive Relinquish, give up voluntarily

Descargar (de responsabilidades)Renunciar, abandonar voluntariamente

WFM Work Force Management Gestión de Fuerza de Trabajo

WLS Wireless Inalámbrico,”wireless”

Workflow A defined series of steps within an organization that produce a final outcome. The steps may include human tasks and/or automated activities.

Una serie de pasos definidos dentro de una organización que producen un resultado final.Los pasos pueden incluir tareas humanas y/o actividades automatizadas.

Write-off Transferring bad debts from customer's revenue to "Lost revenues".The Write-Off activity is used to indicate that the account's unpaid amounts are "written off" and no longer deemed collectable.

Castigar, ejecutarLa transferencia de deudas incobrables de los ingresos del cliente a “Ingresos perdidos”.La actividad de anulación (Write-Off) se utiliza para indicar que los montos pendientes de pago de la cuenta son “anulados” y ya no se consideran cobrables.


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25. X, Y, Z






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Document Release Information

Soft-ware

Version

EditorEdited Date

CommentsSent to

siteApproved By

Doc Ver.

Daniel Barr

23-Mar-2011

Document creation / Creación del documento

Rhonda Friedman

31-Mar-11

Rebuilt document / Documento reconstruido

0.2

Rhonda Friedman

7-Apr-11

Updated with Spanish translation and a few additional AMX terms

0.5

Rhonda Friedman

5-May-11

TW accepted all revisions

1.0

Rhonda Friedman

23-May-11

TW merged in wireless, CRM, Billing and Order Management terms

1.1

Rhonda Friedman

06-Jun-11

TW deleted duplicate AMSS entry

1.2

Rhonda Friedman

22-Jun-11

TW added new terms from Karmel Cohen

1.4

Rhonda Friedman

30-Jun-11

TW accepted all changes and finalized delivery version

YBenjamin Sverchik

2.0

Rhonda Friedman

5-Jul-11 TW added AMSS terms 2.1

Rhonda Friedman

10-Jul-11

Added AMSS terms 2.3

Rhonda Friedman

27-Jul-11

TW added terms 2.5


87

one amx glossary of terms

Documents

mtodo de facturacin

atencin al

scope propsito

amdocs integration

cobrar de

disaster recovery

roamer call

amdocs security