one city auckland libraries all yours. slide 2 the problem? 7 organisations disappearing 1...
TRANSCRIPT
One City
Auckland Libraries
All Yours
Slide 2
The problem?
7 organisations disappearing
1 organisation One Rates Bill
New ways of working
Different expectations
1 Nov 2010
Slide 3
No disruption to customer service
Slide 4
eLGAR
Opportunity
Sleep, Work, Play
Slide 5
The Mantra?
Borrow Anywhere, Return Anywhere
Slide 6
Slide 7
Slide 8
Arrow = Bloody Long Way (140km)
Slide 9
giving CUSTOMERS what they always wanted
Slide 10
MyCard
Slide 11
The Lesson……?
Libraries pushed the parameters of change, this project would not have occurred if we had not
Slide 12
The Board
INTENT
BELIEF
COLLABORATION
eLGAR
Communities of interest
Programme office
TRUSTeLF
Collaborative teams
eLGARnet
EMPOWERMENT
Slide 13
1 November 2010
Slide 14
De-consortialise Harmonise
A consortium is NOT the same as one organisation
Slide 15
One Collection team
• Membership• Lending rules• Requests• Fees & Charges
• Debt processes• Interloans• Logistics• Classification & Labelling
Slide 16
One collection: Membership
576,828 members
139 patron types!
Slide 17
One Collection: Lending
Lending rules… Requests… Fees and charges…
500+ rules
3 week loan or
4 week loan?
No fines for children’s books – Yes / No
Free or $1
DVDs - $2 to $5
Request magazines? Yes / No
18
20c per day or 30c?
50c per day
Slide 18
One Collection: lots more
Debt processes…
Interloans…
Logistics…
Classification…
Labelling…
Slide 19
Franklin integration
Franklin Library Arts & Culture Trust &
Franklin District Libraries
Auckland LibrariesSymphony
Millennium
Tuakau
Waikato District
Slide 20
Technical Infrastructure
System changes to Millennium
Telephone messages and notice templates
Self checks units
Printers and scanners
Broadband capacity
Public access computers
Payment options
RFID
Security systems EM
Slide 21
Contractual & Commercial
Extended library management system
Licenses for e-resources
Licenses for search and discovery tools
Contracts for notice delivery
Slide 22
On-line
Catalogue -
OPAC UNSCOPED
Aquabrowser UNLEASHED
Websites -
NEW umbrella site created
old sites kept and updated
Intranet – UNFINISHED…E-resources - UNFETTERED
Slide 23
Training & Communication
1350 staff trained
Training tailored for the changes for each legacy library
Updates to customer brochures
New procedure documentation and manuals
Helpful Cheat sheets for key changes
Slide 24
complexity Membership database & rules
Lending rules
Fees and charges
Consistent search & discovery interface
3 Franklin libraries - 2 on Millennium (Pukekohe, Waiuku)
Deliver same e-resources to all
Deliver new
logistics approach
Tuakau
An Auckland Libraries website
Library notices & phone systems
$$$Revenue neutral
Branding
Promotion
Staff training
And a good news story!.. No pressure…
Library cards
Debt processes
Interloans
Reporting and statistics
Slide 25
We ♥ Auckland Libraries
Slide 26
“The best thing to come out of Auckland’s Super City amalgamation…”
NZ Herald Saturday May 14th 2011
Slide 27
Questions?