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ONE SOLUTION ADDRESSING
ALL YOUR NEEDS
ONE SOLUTION ADDRESSING
ALL YOUR NEEDS
ONE SOLUTION ADDRESSING
ALL YOUR NEEDS
6 Regain your Freedom to Operate7 DataMiner Integrations10 The Choice of World Class Corporations12 Key Features & Benefits14 Quick Facts16 Business Accelerators18 Always on the Cutting Edge of Technology
THE NUMBER ONE CHOICE
GLOBAL LEADERIN MULTI-VENDORNETWORKMANAGEMENTSOLUTIONS
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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DataMiner at its inception heralded
an entirely new generation of network
management solutions, and today it has
effectively changed the way systems are
being operated.
Getting your system fitted with
DataMiner is like inserting an intelligent
core, which enables you to ingest any
information from any possible source,
and to digest it exactly the way you
want it.
DataMiner offers you an opportunity
to manage your entire operational eco-
system, today and tomorrow, with a
single, powerful and yet easy-to-use
platform. The solution has received
various prestigious international awards,
and is currently deployed by many
leading operators.
DataMiner enables those operators
to significantly reduce operational
expenses and to generate new busi-
ness opportunities by managing their
entire operational environment with one
single powerful vendor-independent
platform.
Regain your Freedomto OperateDataMiner is the leading multi-vendor network management solution for IPTV, satellite, broadcast and cable.
T: +32 51 31 35 69 | F: +32 51 31 01 [email protected] | www.skyline.be
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DataMiner integrates your entire
operational ecosystem in one single
platform across all vendor bound-
aries, and across all domains.
This includes, but is not limited
to for example satellite backhaul,
earth stations, regional and master
headends, analogue infrastructure
and digital platforms, play-out centers,
master control rooms, server farms,
data centers, analogue and digital
transmitter sites, TCP/IP switches and
routers, TCP/IP network connectivity,
electrical infrastructure, air-conditioning,
security platforms, back-office, set top
box environment, etc.
DataMiner IntegrationsIntegrated with over 1500 different devices and systems from more than 250 different vendors.
ONESCREEN
Integrated with over 1500 different devices and systems from more
than 250 different vendors
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Riccardo Bardelli
Director of Ground Network
Engineering and support with Eutelsat
After a careful study of the available
solutions, it was obvious to us that
DataMiner stuck out. Not only did
it meet the most stringent require-
ments for our initial projects, but its
innovative approach on the subject of
multi-vendor network management
offers us significant added value for
new projects, beyond what we had in
mind in the first place. Skyline Com-
munications managed to supply
a complete turn-key solution well
within the allotted time frame, allow-
ing us to further leverage our teleport
facilities, and today we are already in
an advanced stage of expanding the
DataMiner technology into our other
domains. Eutelsat has always been
a forerunner, and DataMiner is one
of those solutions that enables us to
fulfill that role.
Adrian Savage
Principal Engineer,
OSS Engineering Virgin Media
As the largest UK cable company,
network management is a fundamental
part of our mission to deliver outstand-
ing service quality and availability to our
customers. We needed an innovative,
feature-rich management platform that
was capable of managing a large and
complex multi-vendor HFC network,
and Skyline was able to demonstrate
that DataMiner met and even exceeded
our requirements. After reviewing the
capabilities of Skyline’s DataMiner
solution, it was clear that it would bring
us exciting new opportunities. Not only
will it address our immediate need
for management of our HFC network,
including our vast laser infrastructure,
but it also has the potential to go well
beyond what we have traditionally
expected from a network management
solution.
The Choice of WorldClass Corporations
“ “
” ”
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• Unlimited web based access from
the office, your home or any other
place.
• Professional security supporting
domain integration, role-based
configuration, resource access
management and real-time audit
trailing.
• Real-time access and control on any
device from any vendor.
• Intelligent alarming featuring
hysteresis, absolute and relative
thresholds, user-defined color
coding and more.
• Alarm management via a powerful
Alarm Console featuring sorting,
smart filtering, masking & acknow-
ledging, user customization, export-
ing, etc.
• User-definable bubble-up and drill
down tree structure for intuitive
navigation in your operational
environment, including smart search
tool.
• Hierarchical dynamic bubble-up
and drill down topological mimic
display compatible with MS Visio®.
• Short and long term intelligent
trending, with powerful analysis UI
featuring export, automatic statis-
tical analysis, and more.
• Personalized notifications via e-mail
triggered by user-defined events.
• Integrated document management
supporting numerous advanced
features.
• North bound interfacing for third
party SNMP Managers, trouble ticket
applications, back-office applications,
and more.
• Self-maintaining & self-healing,
including automated back-up.
• And much more.
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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• The leading and fastest growing
network management solution for
the satellite, HFC broadband,
broadcast and IPTV industry.
• DataMiner received multiple presti-
gious awards, including “Best Network
Management Solution” selected by an
independent jury of industry experts.
• Designed & supplied by the vendor-
independent NMS expert Skyline
Communications.
• Recommended and supported by
leading DSP certified vendors and
system integrators (DataMiner
Strategic Partner).
• Proven technology, deployed on large
scale by major industry leaders
across different market segments
and continents.
• Standard off-the-shelf solution
incorporating decades of experience.
• Pronounced open architecture &
industry standard interfaces.
• Multi-vendor, with guaranteed inter-
facing with any device or system from
any vendor, proprietary or standard.
• Open XML drivers, enabling any third
parties to create new drivers or to
modify existing drivers.
Quick Facts
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• Industry standard hardware resulting
in lower TCO (Total Cost of
Ownership).
• Scalable from small systems to
corporate wide deployments.
• Manages your operational environ-
ment from a device, service and
business perspective.
• An intuitive & user-friendly UI
spanning across your entire opera-
tional environment and packed
with unique features and capabilities,
including the renowned MS Visio®
compliant topological bubble-up
& drill-down display.
• Powerful conversion into standard
interfaces, including SNMP, for
seamless interfacing with third
party north bound OSS components
(e.g. trouble ticket platform).
• Supported by a wide range of
professional services, supplied by
seasoned SME (Subject Matter
Experts) enabling you to instantly
tap into a vast experience.
Quick Facts
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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Business AcceleratorsReducing operational expenses while generating more revenues has never been easier.
T: +32 51 31 35 69 | F: +32 51 31 01 [email protected] | www.skyline.be
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Business Accelerators• Eliminate recurring CAPEX for
various isolated EMS containers.
• Significantly reduce training expenses
for different stake holders in the
company.
• Benefit from a proven, mature
technology.
• Reduce OPEX by significantly
increasing operating efficiency.
• Improve QoS and QoE to increase
customer satisfaction.
• Reduce MTTR by several magni-
tudes and improve service levels.
• Allocate available human and system
resources more efficiently.
• Powerful standardized software
features across the entire environ-
ment.
• Enabling technology, resulting in
new applications and business
opportunities.
• Unlock expensive dormant capacity
and system resources.
• Select and deploy new technologies
faster and at lower cost.
• Create added value on any third
party device and reduce its ROI.
• And much more.
Reducing operational expenses while generating more revenues has never been easier.
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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AlwaysCutting
ofTechnologyEdge
on the
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Technology
Over the course of the last years,
DataMiner has single-handed redefined
how operators manage the most com-
plex operational ecosystems, and it has
become the industry benchmark for
multi-vendor network management.
Today the DataMiner platform is
acknowledged as the ultimate solution,
and Skyline Communications has become
synonym for continuous innovation.
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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What is it?
DataMiner Cube is a brand new user
interface for DataMiner, the global
leading multi-vendor network manage-
ment platform for the IPTV, HFC broad-
band, satellite and broadcast industry,
enabling operators to manage their
entire operational ecosystem end-to-
end across all vendor and technology
boundaries.
Why?
Today, DataMiner is recognized as the
leading platform for end-to-end net-
work management, across all vendor
and technology boundaries. DataMiner
Cube is our commitment that we will
continue to supply the best-of-breed
when it comes to network manage-
ment, and that we will continue to
innovate and lead the industry.
CubeDataMiner
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Difference?
While DataMiner Cube still preserves
the qualities and features of the existing
UIs, because of its unique user-centric
design it also constitutes at the same
time an entirely new way of looking at
your operations, and it offers function-
ality going way beyond what has been
available in the network management
industry until today.
Advantages?
By leveraging the very latest and hottest
technologies, and through its innova-
tive and carefully scrutinized user-cen-
tric design concepts, DataMiner Cube
will enable you to manage the most
complex operational ecosystems more
intuitively and easier than ever before.
24 HFC Broadband26 Satellite28 IPTV Operators30 Terrestrial Networks32 Broadcast
GLOBAL LEADERIN MULTI-VENDORNETWORKMANAGEMENTSOLUTIONS
ONE SOLUTION, DESIGNED TO INTEGRATEYOUR ENTIRE ECOSYSTEM END-TO-END
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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HFC outdoor plant
Remotely monitoring and controlling
amplifiers, optical nodes and unin-
terruptible power supplies (UPS) via
any legacy proprietary transponders,
HMS compliant transponders and
EuroDOCSIS / CM transponders, it is
all covered by DataMiner, resulting in
major operational savings and keep-
ing your options open for the future.
Whatever technology you deployed
in the past and wish to deploy in the
future, it will all seamlessly come together
in a single DataMiner user interface.
Transport backbone
No matter which backbone you use,
independent the supplier or technolo-
gy, it can be managed with DataMiner,
and presented with intuitive graphi-
cal drawings. Sophisticated DataMiner
applications, such as DMS Correlation
and DMS Automation, allow you to
further enhance the operational back-
bone system with e.g. automated backup
routines.
HFCbroadband
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Return path monitoring
With DataMiner you can integrate any
third party return path solution, includ-
ing for example JDSU (formerly Acterna)
PathTrak or Phasor, or alternatively
you can opt to deploy DMS Spectrum
Analysis and integrate any spectrum
analyzer from any vendor. The latter
offering remote multi-user real-time
interaction as well as continuous
performance monitoring based on
powerful user-defined measurement
scripts.
HFC regionalheadends
Any device in your headend, from any
vendor, irrespective its interface can
be managed by DataMiner, including
modulators, edge QAM devices,
CMTS’es, backup power, RF switch-
es, IRD’s, etc. In addition DataMiner
allows you to integrate any test and
measurement solution from any vendor
to further increase the visibility on the
service availability and quality.
Interactive digital television headends Signal acquisition, backhaul, encoding,
multiplexing, CAS, etc. you name it
and its covered. DataMiner today al-
ready manages the most complex digi-
tal headends end-to-end, and offers
powerful applications, including true
service management featuring real-
time dynamic tracking of the service
path. In addition, third party test and
measurement solutions, such as trans-
port stream analyzers and recorders,
can be integrated to implement true
confidence monitoring.
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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Leading satellite operators and satellite
service providers today rely on
DataMiner for the end-to-end
management of their operations,
including earth stations, back haul
systems, occasional use systems,
digital platforms, IT infrastructure etc.
Satellite environments are comprised
of a plethora of devices from different
vendors, which can be easily conso-
lidated by DataMiner into a single user
interface resulting in significant opera-
tional savings.
In addition, DMS Spectrum Analysis
provides satellite operators with the
ultimate solution for monitoring of the
RF carriers in uplinks and downlinks.
Your Key Features
• Integrate your entire sat operations
environment into a single platform,
including both standard and legacy
proprietary systems, spanning
across all vendor and technology
boundaries.
• Present your entire operations in
an intuitive bubble-up & drill-down
display, compliant with MS Visio®,
and dynamically adapting to the
status in the real world.
• Enjoy benefits from advanced
multi-user remote monitoring and
control on any of your devices via
an intuitive uniform web based UI.
• Continuous tracking, logging
and reporting of user-defined key
performance indicators like C/N,
BER, Eb/No, etc.
• Improve and secure your operations
through advanced automation
applications including automatic
uplink power control, site switching,
redundancy switching, tracking
correction, automated line-up, etc.
• Intelligent cross correlation from all
events across your entire opera-
tional environment.
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Your Key Benefits
• Use any spectrum analyzer from
any vendor for remote interactive
multi-user spectrum analysis via
intuitive web UI, and continuous
around-the-clock RF performance
monitoring.
• Integrate any test and measure-
ment solutions from any vendor to
enable around-the-clock auto-
mated verification and tracking
of your service availability and
performance.
• Advanced user-defined reports
delivered via web GUI, via publishing
through a web portal, or via event
and time triggered e-mail reports.
• Create your own real-time dashboards
with all key performance indica-
tors, creating a unique end-to-end
perspective for MCR operators.
• Extend your reach to remote sites
via interactive SMS text messages
on standard mobile devices or via
rich web UI on the latest generation
of mobile devices.
• And much more.
Today renowned and leading corpora-
tions in the satellite business rely on
DataMiner to optimize their day-to-
day operations, including for example
Belgacom, Eutelsat, Globecast, Telenor,
ASBU and Stratos Global. Contact us
today, and learn how we can also bring
your operations to the next level.
Satellite
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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With its unique distributed architecture,
and its broadband and satellite legacy,
DataMiner offers IPTV operators a
unique opportunity to deploy the
ultimate platform to manage their
technical infrastructure from signal ac-
quisition to distribution. DataMiner
enables you to manage any device or
system in your operational environ-
ment, irrespective the vendor or inter-
face, and to create a true end-to-end
perspective. DataMiner also enables
integration of any test and measure-
ment solutions, resulting in automated
registration and management of the
service quality and availability, and
the true customer experience. Con-
tact us today, and start optimizing your
business tomorrow.
Your Key Features
• Manage your entire IPTV ecosystem
end-to-end, including signal acqui-
sition, master headend, backbone,
regional distribution, etc.
• Integrate any test and measurement
probes for continuous around the
clock performance monitoring and
QoS assessment.
• One consolidated, powerful UI
with end-to-end visibility on your
entire operations, which is acces-
sible from any location.
IPTVOperators
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• Benefit from state-of-the-art soft-
ware to enhance the operations with
automated and managed procedures
(e.g. fail-over, disaster recovery,
restore, test & check procedures,
etc) across all vendor and domain
boundaries.
• A wealth of features for alarming,
trending, reporting, correlation,
notification, etc.
• Standard interfacing with third
party north bound OSS components.
Your Key Benefits
• Improve the reliability & up-time
• Improve QoS and QoE
• Reduce operational cost
• Reduce mean-time-to repair
• Reduce customer churn
• Optimize the use of human resources
• Increase Subject Matter Expert usage
• Re-activate dormant system resources
• Enforce operational procedures
• Eliminate recurring software CAPEX
• Reduce the need for training
• Deploy faster
• And much more
Operators
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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Because of the high degree of
geographical distribution of network
assets, a solid and professional network
management solution is indispensable
for operators of a terrestrial network,
especially when considering also the
high stakes involved with a digital switch
over. And the selection of the right solu-
tion can significantly reduce the opera-
tional expenses. DataMiner provides all
the features you need to manage the
largest terrestrial transmission infra-
structures, without any compromises.
Because of its unique distributed
architecture, DataMiner offers terres-
trial network operators the so much
needed scalability combined with
maximum availability. As each site
can be fitted with an intelligent agent,
which features all the functionality of
a DataMiner System, each site can
operate fully autonomously, including
high-end intelligent applications such
automation and correlation (e.g. to
manage redundancy). And at the same
time, a central operator can get an
intuitive, consolidated overview of
the entire network, via the MS Visio®
compliant bubble-up & drill-down
topological UI.
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Terrestrial NetworksAs DataMiner runs on industry stan-
dard hardware, including high-
availability proven embedded plat-
forms, you can rest assured that
expensive on-site interventions are
reduced to the strict minimum. In
addition, DataMiner provides various
standardized remote interfacing capa-
bilities, enabling also field engineers to
benefit to the maximum extend from
this investment. This includes two-way
interaction between engineers and the
system using standard SMS text mes-
sages on regular cell phones, and a spe-
cial tailored web UI for smart phones
and PDAs. Aside from that DataMiner
features a wealth of other features such
as comprehensive statistical reporting
via web and e-mail, intelligent alarm
correlation, real-time SLA manage-
ment, and much more.
Your Key Benefits
• View your entire broadcast chain
from one consolidated UI across all
vendor boundaries.
• Optimize the use of available system
resources.
• Save time and expenses by auto-
mating system reconfigurations.
• Enable operators to manage their
environment without being con-
fronted with the underlying
complexity.
• Eliminate outages and service
quality degradations.
• Keep a close eye on the actual busi-
ness performance with real-time
SLA monitoring.
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
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DataMiner with its proven multi-vendor
technology enables broadcasters to
view and manage their entire opera-
tional chain via a single intuitive & us-
er-definable UI, irrespective the equip-
ment they deployed today and will ever
deploy in the future.
DataMiner delivers an open & stan-
dardized platform with all functionality
that you can wish for including multi-
user web access, role-based security,
alarming, remote control, trending,
reporting, correlation, notification,
mobile interaction and much more.
In addition to that DataMiner also
provides a powerful open automa-
tion environment, designed to control
the operational environment through
pre-defined managed procedures.
DMS Automation features an intuitive
graphical user interface, and doesn’t
require any programming knowledge.
Automation scripts can easily be trig-
gered manually, through a user-defined
time schedule or triggered by system
events.
This technology, combined with the
MS Visio® compliant operator UI,
enables operators to manage the envi-
ronment without being confronted with
underlying system complexity. DMS
Automation also easily interfaces with
any third party information sources such
as scheduling and booking applications.
Broadcast
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Your Key Benefits
• View your entire broadcast chain
from one consolidated UI across all
vendor boundaries.
• Optimize the use of available
system resources.
• Save time and expenses by auto-
mating system reconfigurations.
• Enable operators to manage their
environment without being
confronted with the underlying
complexity.
• Eliminate outages and service qual-
ity degradations.
• Keep a close eye on the actual
business performance with
real-time SLA monitoring.
Broadcast
36 Plug-in Options38 Automation Engine40 Correlation Engine42 Dashboards & Reporting Engine46 Spectrum Analysis48 Mobile Gateway50 CPE Manager
GLOBAL LEADERIN MULTI-VENDORNETWORKMANAGEMENTSOLUTIONS
ONE PLATFORM ADDRESSING ALL YOUR NEEDS
52 Service Management54 Business Intelligence58 Managing your Quality of Service59 DMS Confidence Monitoring60 Physical & Licensing Architecture62 Reliability & Availability
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DataMiner is the most comprehensive
network management solution avail-
able in the industry, enabling you to
address all your functional needs with
a single platform, resulting in significant
operational savings. Principal DataMiner
plug-in options include:
• DMS Dashboards & Reporting Engine
for consolidation of Key Perfor-
mance Indicators in real-time
updated & user-defined web UI
and advanced web based reporting,
user-defined e-mail reporting and
reporting through third party
production web portals.
• DMS Correlation Engine for intelli-
gent processing of alarms, based
on a powerful correlation engine
and user-defined knowledge base.
• DMS Automation Engine for auto-
mation of the most complicated
procedures across all vendor and
system boundaries.
• DMS Mobile Gateway for inter-
active interfacing via text messaging
and mobile web UI.
• DMS Spectrum Analysis for inter-
active remote spectrum analysis
and automated RF performance
monitoring
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DMS Automation Engine is a DataMiner
software application which allows
operators to create automation scripts,
hence automating operational and busi-
ness procedures, drastically reducing
operational expenses. Scripts can be
designed with an intuitive graphical
user interface in the DataMiner web
interface, which provides extensive
capabilities, virtually covering any
action that an operator would execute
manually and much more.
Automation scripts can be created for
a wide variety of applications including
controlled back-up routines, automatic
configuration, channel selection, report
generation, notification via e-mail and
SMS, and much more.
The ability to nest scripts provides the
means to build extensive script libraries
and to implement efficient maintenance
of those scripts. Once scripts are
created, they are accessible for the
operator throughout the different
user interfaces, significantly enhancing
the user efficiency and assuring that
corporate procedures are adhered to.
Scripts can be scheduled via a calendar
GUI, allowing single or repeated
scheduled executions or repeated
scheduled executions. But the scripts
can for example also be linked to ob-
jects in the Visual Overview graphical
interface, such that operators can
trigger scripts with a single click of the
button (e.g. backup routines).
Today the DMS Automation Engine is
used throughout different industries,
for countless different applications, but
all targeted at reducing time-to-react,
enforcing corporate operation procedures
and assuring controlled operations.
Automation Engine
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To further increase the efficiency of
the network management operations,
DataMiner offers a professional, fully
integrated alarm correlation solution,
referred to as the DMS Correlation Engine.
This software module is a valuable asset for
operators who wish to reduce the time-to-
decision by the means of automated root-
cause-analysis, and who wish to increase
the degree of pro-activeness in their
network management operations.
DMS Correlation Engine is capable of
automatically processing and analyzing
the raw alarm information, in real-time as
events occur. DMS Correlation Engine is
running on a user-defined knowledge
base, which can be edited runtime.
Because of that user-definable knowledge
base operators can tune its behav-
ior in accordance with the specifics of
their own operational environments.
DMS Correlation Engine is capable
of identifying the most complex sys-
tem behaviors, based on real-time,
trend and alarm data fed by the Dat-
aMiner System, and act upon those.
With specific algorithms, DMS Cor-
relation Engine can trigger on single
events, but also trace persistent and
recurring system behaviors.
The correlation egine is tightly integrated
with the other software processes
in the DataMiner System, such that it
can easily notify operators via custom
alarm messages, SMS, e-mail or even
trigger automation scripts to take auto-
matic counter-measurements in emer-
gency situations or preventive actions
for emerging situations.
Correlation Engine
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Dashboard & Reporting EngineDataMiner Next GenerationDashboards
DMS-DB is a brand new, state-of-the-art
application enabling operators to more
efficiently tap into the vast amount of
valuable real-time and historical op-
erational information available in the
DataMiner multi-vendor network man-
agement environment. DMS-DB allows
operators to design user-defined dash-
boards that consolidate all essential
information and Key Performance
Indicators (KPI) from the devices, loca-
tions, services and business SLA’s avail-
able in their operational environment.
DMS-DB’s are accessible via a platform
independent web interface, and can be
used from engineering up to top level
management to get a detailed inside
view on the operations via an inter-
active, visually very appealing and
highly intuitive graphical interface. This
web interface can be accessed direct-
ly, or launched from within the other
DataMiner applications, automatically
feeding the right information into the
selected dashboard layout.
This new application significantly reduces
the time to respond to system issues,
and enables all users at all levels of the
corporation to get a better understanding
of the operations. With one click
operators can now visualize and track
key performance indicators in affected
system segments, while managers can
view comprehensive SLA information,
including real-time SLA readings as well
as historical SLA performance.
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DMS Report Creator
DMS Report Creator is a plug-in report-
ing solution for the DataMiner network
management system, providing opera-
tors with the key-functionality to better
understand how their systems behaved
in user-defined time-spans.
Through DMS Report Creator operators
have a plethora of statistics and opera-
tional metrics available, allowing them
to pinpoint the weakest points in their
system, and to make well-founded in-
vestment decisions.
DMS Report Creator comes as an out-
of-the-box web based environment of-
fering statistics based on active alarms,
historical alarms, trend data, real-time
data, etc. With a single click of the
button operators can get an overview
of the top-ten devices generating the
majority of alarm messages, detailed
information about the duration of
alarm events, distribution of alarms
across time, etc.
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In addition DMS Report Creator pro-
vides also the means to take any of the
avail-able statistical graphs and to pub-
lish those in any existing thirdparty web
environment. This allows operators to
publish targeted network management
information for example on intranet web
pages (e.g. customer support, back-of-
fice, etc.), without the need to provide
those users with access to the actual
network management environment.
DMS Report Creator features also a
Report Template Builder, which is
an intuitive graphical user interface-
allowing operators to create report
templates containing any combination
of the available statistics. These tem-
plates can then be used to send com-
prehensive graphical e-mail reports, i.e.
push reports to users as well within the
corporation of the operator as outside
the corporation (e.g. to customers,
subcontractors, suppliers, etc.). These
e-mail reports can be triggered by
various DataMiner applications. Via the
scheduler interface e-mail reports can
be send out at scheduled points in time,
such as weekly or monthly overview re-
ports. But also the correlation engine,
after detecting a user-defined pattern in
the system events, is capable of sending
out specific e-mail reports on demand.
This way various operators and other
personnel can automatically receive
reports as soon as relevant events oc-
cur in the operational systems, further
reducing the time to respond to issues.
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DMS Spectrum Analysis is one of the
most comprehensive solutions for RF
performance monitoring. The solution
allows operators to integrate any spec-
trum analyzer from any vendor, and
to deploy it for around-the-clock RF
performance monitoring.
The DMS Spectrum Analysis solution
can be deployed in a wide variety of
applications, including forward and
return path monitoring in HFC broadband
networks, RF performance monitoring
in broadcast systems, RF monitoring of
satellite uplink and downlinks, etc.
Because it unconditionally integrates
any spectrum analyzer, operators can
leverage on existing analyzers, and
expand further with equipment that
suits their application and their spe-
cific requirements in terms of techni-
cal features and cost. Any spectrum
analyzer can also be combined with any
third party RF switch, such that a single
analyzer can be deployed for performance
monitoring on various test points in the
operational systems.
DMS Spectrum Analysis provides re-
al-time remote interfacing for via its
web UI. Not only can operators now
perform RF measurements remotely,
but a single spectrum analyzer can also
be shared by multiple concurrent users,
each individually with his settings and
preferences without any constraints or
conflicts. This feature of DMS Spectrum
Analysis significantly improves the ROI
on measuring equipment by optimizing
its use throughout the corporation.
Spectrum Analysis
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The real-time spectrum analysis UI is
uniform across any spectrum analyzer
from any vendor, and offers a plethora
of features for the operator. Presets
can be managed on-line in the system,
and shared between different users
and user groups. The UI is highly intui-
tive and features for example on-screen
controls for an enhanced user experience.
Other functions include max hold, min
hold, averaging, freeze display, copy to
clipboard, printing, drag & drop markers,
marker tracing, undo functions, trace re-
cording & replaying, waterfall spectrums,
frequency masks, etc.
But DMS Spectrum Analysis offers
more than real-time remote interaction,
namely around-the-clock performance
monitoring. With extensive but highly
intuitive scripting capabilities, adminis-
trators can automate just about every
measurement that an operator would
perform manually. With these automated
RF performance measuring, operators
are capable of tracking vital RF parameters
(such as Eb/No, carrier levels, C/N,
carrier power, average power, etc.) and
to generate alarms whenever one of
those goes out of range, and to per-
form long-term trend analysis on those
parameters to identify emerging
problems before they affect services.
Spectrum Analysis
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DMS Mobile Gateway is a valuable and
innovative plug-in for the DataMiner
System, which links the network man-
agement system environment with the
world of cellular phones, pagers via text
messaging and the latest generation of
devices such as PDAs and smart phones
via mobile web GUI.
With DMS Mobile Gateway you can
automatically forward SMS text
messages to cellular phones (or alter-
natively to pagers), to notify different
individuals of relevant events in your
operational systems.
However, DMS Mobile Gateway takes
the experience beyond the tradition-
al notifications, supporting two-way
communications with cellular phones
via SMS text messages. Registered
users, such as field engineers, can send
text messages to the network manage-
ment system, querying the value of any
parameter on any device managed by
the DataMiner System. Upon receiving
such request, the DataMiner System
will promptly return a text message
confirming the current value of the
requested parameter. By sending a SMS
text message with a registered cellu-
lar phone, users can also control any
setting on any device managed by the
DataMiner System, allowing them to
act swiftly on emergencies and/or to
save valuable time when not in the
vicinity of the office.
For the latest generation of smart
phones and PDAs, DMS Mobile Gateway
also features DMS Mobile Web Pages,
enabling users to use an intuitive
mobile web UI to interact with any
component in his operational environ-
ment. These smart handheld devices
can be used both locally and remotely
via wireless connection.
With DMS Mobile Gateway and a
standard mobile device, all relevant
information is always available at the
fingertips of the users, no matter where
they are.
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CPEDataMiner Customer Premises Equip-
ment Manager (DMS-CPE) is a profes-
sional software platform, specifically
designed for advanced management
of very high volumes of CPE devices in
cable, telco, terrestrial and satellite en-
vironments.
This includes CPE devices such as cable
modems (CM), xDSL modems, FTTH
modems, satellite terminals, multi-
media terminal adapters (eMTAs), set
top boxes (STB), etc.
The platform enables operators to
collect valuable operational data from
each and any CPE object in their ecosystem,
and to optimize the service quality and
availability, while at the same time
reducing the operational expenses.
DMS CPE Manager can be deployed
as a standalone platform, with north
bound interfaces for integration with
your OSS/BSS, but can also be used as
a fully integrated component of the
DataMiner System. The latter makes
DataMiner the very first platform
in the industry, which is capable to
manage the entire operational environ-
ment end-to-end, across all vendor and
technology boundaries, from content
acquisition to content delivery.
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Key Features & Benefits
• Continuously collect detailed KPIs
from your entire CPE ecosystem.
• Statistically process across any
user-defined system level.
• Initiate ad-hoc sessions with indi-
vidual CPEs for troubleshooting.
• Scalable distributed architecture
• Flexible licensing, accommodating
both small and large corporate
wide deployments.
• Open XML drivers for interfacing
with any CPE.
• Automated provisioning
• Fully integrated with the existing
DataMiner platform.
• Unlimited web access from any
location.
• Running on industry standard
hardware, resulting in lower TCO.
Manager
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DataMiner Service Management (DMS-SM)
enables operators to design a dynamic
service layer on top of the multi-vendor
element manager layer in DataMiner,
resulting in a unique real-time and histori-
cal service perspective on the most complex
operations.
With an ever more complex and less
transparent technology environment, it
becomes increasingly more difficult to
interpret raw device messages and to
judge on their actual impact on the
operations. With DMS-SM services can
be modeled, and at run-time DataMiner
traces the path of service and provides
the operator with instant valuable service
impact information. The latter significantly
reduces the response time and the time-to-
restore-services.
In addition to that, DataMiner also main-
tains an unambiguous service history, re-
sulting in unique long-term perspective
on the actual performance of individual
services. Based on historical service per-
formance and avaiability data, operators
can now make well-founded investment
decisions, and optimize their return.
• Designed on top of the awarded
DataMiner multi-vendor network
management solution, resulting in a
true end-to-end service perspective.
• Integrates with any test and
measurement solution, providing
for accurate service availability and
quality assessment.
• Powerful service provisioning tools
capable of modeling the most
complex architectures, supporting
run-time conditional behavior.
ServiceManagement
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• Real-time service impact analysis
enabling operators to prioritize
alarms instantly with service avail-
ability in mind.
• Automatic tagging of device alarms
with Service Impact weighting factor.
• Dynamic grouping of device and
system alarms per service.
• Hierarchical service structure for effi-
cient configuration and maintenance.
• Supports monitoring of incoming,
outgoing and internal services.
• Intuitive navigation back and
forward in between device and
service layer, creating a unique 360
perspective.
• Integrated with Visual Overview,
resulting in service-oriented system
schematics.
• North bound interfacing via SNMP
or custom TCP sockets to forward
service alarms to third party
software applications.
• SMS, pager and e-mail notification
based on user-defined service
impact definitions.
• Long term statistical service analysis
via intuitive web based graphical
reports.
• Professional user-defined e-mail
reports, triggered by a time schedule
or events in the operational
environment.
• Secured publishing of service data
into third party web environments,
such as intranet or Internet
websites.
• Real-time updated and user-defined
dashboards
ServiceManagement
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DataMiner Business Intelligence
(DMS-BI) is a cutting-edge solution
enabling IPTV, satellite, cable and
broadcast operators to manage their
entire content-to-customer chain from
a value-added business perspective.
With DMS-BI DataMiner real-time
tracks Service Level Agreement (SLA)
compliance, system events are auto-
matically presented in their historical
performance context, and operators can
reallocate human and system resourc-
es with the business stakes in mind.
DMS-BI allows opertators to man-
age the SLA for both incoming and
Business Intelligence
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outgoing services, as well as Oper-
ating Level Agreements (OLAs) for
the different internal interdependent
segments of the corporation.
The solution features seamless inte-
gration with the existing DataMiner
environment (including reporting, dash-
boards, notification, correlation, mobile
access, etc.) enabling users to leverage
their existing investments. DMS-BI also
features a pronounced open architec-
ture, with open XML SLA definitions,
user-definable alarm thresholds and
interfaces for north bound applications
such as trouble ticket platforms.
With DMS-BI in place you can signifi-
cantly reduce operational expenses and
assure that your business stakes are
always taken into account. Receiving
notifications when you are eligible for
penalty payments, pro-actively reallo-
cating resources to high-profile services
in jeopardy, automatically re-allocating
back-up resources during severe out-
ages to services with the highest poten-
tial business impact, identifying regions
where perceived service quality is at risk,
and much more… it is all available to you
with one single solution, spanning across
your entire operational environment.
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• Designed on top of the awarded
DataMiner multi-vendor network mana-
gement solution, enabling data to
be taken into account from virtually any
device or system from any vendor.
• Designed on top of the awarded
DataMiner dynamic service tech-
nology, which run-time tracks the
usage of resources for specific services.
This enables DataMiner Business
Intelligence for example to take into
account the status of any redundancy
architecture, while calculating SLA
compliance.
• Calculates and presents SLA infor-
mation in real-time (as opposed to
solutions that only provide post-
analysis of SLA performance).
• Open XML format for definition of
SLA metrics, such that virtually any
SLA scheme can be quickly defined
and deployed in the operational
environment.
• Update SLA definitions at run-time
with no interruption of the opera-
tional environment.
• Manage both internal as external
services, and incoming as well
outgoing services.
• Track key SLA metrics such as total
violation time, number of viola-
tions and duration of individual
violation events.
• Choose to track absolute usage,
relative usage or remaining SLA
margins.
• Ability to cater for delay times, and
to suspend SLA tracking on services
either manually, triggered by user-
defined system events or triggered
by a time schedule (e.g. for
time-based services or to accom-
modate for maintenance windows).
• Use predicted compliance to trigger
warnings when SLAs have a
projected breach at the end of their
current evaluation time frame,
enabling pro-active corrections.
• Configure SLAs for any user-defin-
able time span, supporting both
fixed and sliding time windows.
DataMiner Business Intelligence Features
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• Real-time SLA Data Display,
enabling operators to track in detail
all SLA metrics defined in their
system.
• User-definable alarm thresholds,
to issue early warnings to act
before SLA breaches occur.
• Send e-mail and text message
notifications when important user-
defined SLA events occur.
• Forward SLA related events and
alarms to north bound applications
via SNMP or TCP sockets (e.g. trouble
ticket applications, alarm managers,
reporting applications, etc.)
• Trending of SLA metrics for detailed
historical analysis, with features to
load trend graphs, to export trend
information to spreadsheets, etc.
• Extensive web based SLA Compliance
Reporting with ability to publish
reporter content into third party
production web environments
(e.g. secured customer support
Internet pages).
• E-mail reporting triggered by a
time schedule or by user-defined
system events.
• User-definable SLA web dash-
boards, showing a summary overview
of all SLAs, including real-time
readings of key metrics.
• Intelligent correlation of SLA events
(e.g. automatically escalate SLA
events that remain unresolved for
too long, escalate alarms on
non-operational back-up devices
when SLAs exhibit poor condition,
automatically re-allocate backup
resources to services exhibiting a
poor SLA status, etc.)
• Access to all SLA related information
via mobile devices such as PDAs
and smart phones, using the DMS
Mobile Gateway web access.
• Integrated into the Visual Overview
topological graphical user interface,
with support for display of
real-time SLA readings.
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Times have changed, and today you are
supplying the most advanced interac-
tive multi-media services such as inter-
active television, high speed Internet
access, IP telephony and much more in
an ever increasingly competitive market
to an ever more demanding customer.
And this means only one thing, there is
simply no room for compromises if you
are determined to succeed. Your cus-
tomers need the best, and you need to
be able to see to it that they get that.
Continuous monitoring of your service
availability and quality has become
indispensable, and a plethora of perfor-
mance testing and analysis solutions is
available from various vendors, each of
them specialized in a specific domain.
But there is only one solution that
allows you to tie that mélange into one
single consolidated platform, and that
is DataMiner. With DataMiner you
can rest assured that all QoS and QoE
metrics that you need, across all
domains types of probes, can be
collected in one environment. DataMiner
provides you with one set of profes-
sional tools to intelligently and auto-
matically process and cross correlate
that information.
Once the QoS information is consolidated
in the DataMiner platform, you can
unleash a plethora of standard features
including advanced alarming, multi-
user alarm management, professional
trending, e-mail and SMS notification,
time & event triggered e-mail reporting,
publishing QoS statistics via third party
web portals for your customers, topo-
logical display, and more.
In addition, DataMiner Dynamic
Service Management and DataMiner
Business Intelligence allows you to
process valuable QoS data into real-
time Service Level Agreement (SLA)
metrics.
Managing your Quality of Service
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DataMiner Confidence Monitoring
solutions effectively deliver the answer
for operators who are confronted with
a proliferation of channels, and at the
same time, driven by a very competitive
market, an ever growing need to keep a
close eye on the quality and availability
of all those channels.
The technology industry has responded
to this need with a plethora of multi-
viewer and service probe solutions,
each with its own unique set of features
and tools, and each with its own price
tag. DataMiner enables operators to
choose the solutions that fit their needs
and budget, and to deploy any of those
solutions, irrespective their interface,
and to seamlessly integrate them into
a single intuitive graphical user inter-
face, along with all other monitoring
information from the operational
environment.
DataMiner also enables operators to
source real-time video thumbnails from
any third party source (such as set-
top boxes, transport stream analyzers,
encoders, video probes, etc.) and to
integrate those in the DataMiner
graphical user interface, along with any
other information of the operational
environment.
DMS Confidence Monitoring
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DataMiner features a unique and
very powerful distributed intelligence
architecture, resulting in ultimate
scalability and optimal availability.
A typical DataMiner System is com-
posed by one or more so-called
DataMiner Agents, which intelligently
and transparently interact with one
another to behave like a single entity
without the need to deploy a central
server.
DataMiner Physical Architecture
Each DataMiner Agent has all the
functionality of a complete DataMiner
System embedded into it. As capacity
can be increased, or expanded into
different geographical areas, by sim-
ply adding new DataMiner Agents
into the existing cluster, operators can
scale their system on a per-need base.
Depending the individual requirements
and preferences, DataMiner can also be
deployed in a centralized, regionalized
or distributed architecture.
DataMiner runs on industry standard
hardware, including embedded plat-
forms, resulting in a significant lower
TCO (Total Cost of Ownership) and the
freedom to dimension the hardware to
meet your personal requirements and
expectations.
Physical & Licensing Architecture
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Physical & Licensing Architecture DataMiner Licensing Architecture
Skyline Communications offers it
customer a flexible licensing schewme,
such that the power of a DataMiner
System is available for both small as
well as corporate wide deployments.
DataMiner is available in three main
licensing categories:
• DataMiner Enterprise Edition: DMA-E
is the flagship license, enabling oper-
ators to unleash the power of
DataMiner in large corporate systems,
without any licensing constraints.
• DataMiner Professional Edition:
DMA-P features the same func-
tionality and capabilities as the
DMA-E, but is limited by license
in number of objects that can be
managed, making it the ideal solution
for smaller systems.
• DataMiner Probe Edition: DMP
is the stand-alone version of the
DMA license, and is primarily
designed to function as a generic
site manager and SNMP proxy.
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Reliability & Availability
Resilient industry standard hardware:
by avoiding specialized hardware
DataMiner users can significantly driver
down Total Cost of Ownership (TOC)
and benefit from affordable and proven
hardware fail-proof solutions.
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Distributed Intelligence:
making DataMiner the most resilient
and scalable solution in the industry.
Pro-active Maintenance and Support:
identifying emerging issues before they
affect your operations.
Self diagnostic and self healing:
significantly increasing overall system
availability to the level that you need to
make that commitment to your customers
Hot back-up and Disaster Recovery Tech-
nology: protecting your business con-
tinuity under any possible circumstances
Reliability & Availability
66 Our Turn Key Solutions68 Professional Services70 Training & Certification
GLOBAL LEADERIN MULTI-VENDORNETWORKMANAGEMENTSOLUTIONS
ONE COMPANY ADDRESSING ALL YOUR NEEDS
Skyline Communications Zandstraat 14 | B-8870 Izegem | Belgium
66
DataMiner turn-key solutions enable
you to tap into a pool of subject
matter experts to deploy your sys-
tems faster and more efficiently.
Skyline Communications offers you
all the professional services that you
need to guarantee that you will meet
your objectives. Our service offering
includes:
• Consultancy Services
• Project Management
• Engineering Services
• System Integration
• Maintenance & Tech Support
• Training Programs
Our Turn Key Solutions
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Consultancy Services
Functional design and roll-out of an
OSS solution is more than select-
ing the right technology. Our pro-
fessional consultancy services are
your guarantee that all stakeholders
within your corporation are identi-
fied, risks are properly analyzed and
mitigated, operational procedures are
designed and brought in place in time,
and everything else you need to make
your project a success from the first day.
Project Management
OSS projects in high-tech multi-vendor
environments can be complex in na-
ture, but with our project management
services you can rest assured that your
project is going to be delivered in time
and within the projected scope. Our
project management services rely on
proven methodologies for this type of
applications and take care of accep-
tance test procedures, change proce-
dure management, risk assessment,
system and procedure documentation,
logistical chain management and much
more. All managed via intuitive project
management web portal dedicated to
your project.
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Engineering Services
Developing drivers or provisioning
your entire DataMiner OSS environ-
ment to deliver a ready-to-use environ-
ment, it’s all available for you today via
our engineering services. Including the
design and implementation of intelligent
system behavior via DMS Automation,
Correlation and Reporting to meet
the exact system behavior that you are
looking for.
System Integrations
For complete turn-key delivery and
installation including solutions for signal
routing, intelligent power control, service
quality control, video thumbnail
confidence monitoring, multi-viewer
set-ups, computing and networking
hardware and anything you need to add
that extra value to your system. With
our unique selection of partner prod-
ucts we can supply you with everything
you need, supplied as one powerful,
integrated solution.
Professional Services
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Maintenance &Tech Support
For continuous support during business
hours or around the clock, seven days
a week. And all software upgrades at
no additional charge, all year around.
Careless operations with pro-active
maintenance and support services,
effectively identifying issues before
they affect your operations.
DataMiner UserServices
A plethora of value added services in-
cluding DataMiner Tech Flashes and
DataMiner Release Seminar. The
DataMiner Release Seminar (DRS) is an an-
nually recurring event at which the latest
DataMiner software release is exclusively
presented to the DataMiner community,
and where demonstrations show how
these new features can contribute to a
reduction of the operational expenses.
DataMiner Tech Flashes is an e-mail
distribution channel for technical
DataMiner information for administrators
and operators of a DataMiner System.
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Making sure that you get the maximum
out of your investment has never been
easier with the DataMiner Training &
Certification Program services. We of-
fer you a complete tailored professional
training & certification program for all
stake holders in your corporation.
DataMiner Training Program services
have been top rated by renowned
corporations, and are praised for its
superior quality and its high added
value. These services are delivered
by seasoned Subject Matter Experts
in the field of corporate network
management and DataMiner technology,
and include theoretical presentations, dem-
onstrations and hands-on lab exercises.
DataMiner training programs are
available both on-site and at our
corporate headquarters, and range
between 2 and 10 days depending on
the exact training track selected.
DataMiner Training & Certification Benefits
• Enable your staff to understand,
plan, implement, customize and
maintain your enterprise-class
DataMiner multi-vendor NMS
environment.
• Deploy your system faster and
more efficiently.
• Get the maximum out of your
investment, and exploit all available
features and capabilities to the
maximum extend.
• Increase staff motivation and
quality of work
Training & Certification