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TRANSCRIPT
User guide
About the One Talk Portal
With the One TalkSM from Verizon Portal, you can view your One Talk services, manage your accounts, create orders and much more. You can do it virtually anywhere, anytime, from any device.
vzw.com/mybusiness
One Talk Portaladministrator’s guide
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Contents
Logging into the Portal ..............................................................................................................................................................................4
Welcome to One Talk ..........................................................................................................................................................................4
One Talk Portal layout ................................................................................................................................................................................5
Overview tab............................................................................................................................................................................................5
Lines & Devices tab..............................................................................................................................................................................5
Features tab .............................................................................................................................................................................................6
Resources tab.........................................................................................................................................................................................6
About One Talk tab ..............................................................................................................................................................................6
Portal Overview page .................................................................................................................................................................................6
Welcome to One Talk—Quick Tasks ...........................................................................................................................................6
Lines & Devices Summary ....................................................................................................................................................................... 7
Managing lines ........................................................................................................................................................................................ 7
Purchase Additional Lines & Features ........................................................................................................................................8
New Line icon..........................................................................................................................................................................................8
Add One Talk to an Existing Line icon ........................................................................................................................................8
Add Devices to an Existing Line icon ..........................................................................................................................................8
Purchase New Automated Receptionist icon .........................................................................................................................8
Purchase New Hunt Group icon ...................................................................................................................................................8
Viewing transaction history ..............................................................................................................................................................9
Purchasing a new device ...................................................................................................................................................................9
Purchasing a new mobile client ......................................................................................................................................................9
Adding One Talk service to an existing line .............................................................................................................................9
Group management .................................................................................................................................................................................... 11
Defining a group during enrollment ............................................................................................................................................. 11
Switching between groups .............................................................................................................................................................. 11
Creating groups .................................................................................................................................................................................... 11
Creating groups in bulk ..................................................................................................................................................................... 11
Editing groups ....................................................................................................................................................................................... 12
Moving users between groups ..................................................................................................................................................... 12
Deleting groups .................................................................................................................................................................................... 12
Business feature management ........................................................................................................................................................... 12
Account Codes..................................................................................................................................................................................... 12
Changing the time zone ................................................................................................................................................................... 13
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Changing the greeting on Auto Receptionist ........................................................................................................................ 13
Changing Call Routing ...................................................................................................................................................................... 14
Changing your Hunt Group ............................................................................................................................................................ 14
Group Forwarding ............................................................................................................................................................................... 15
Calling Line ID Delivery ..................................................................................................................................................................... 16
Custom Ringback ................................................................................................................................................................................ 16
Setting or changing Remote Group Pickup ........................................................................................................................... 17
Scheduling business hours or after-hours and holiday .................................................................................................... 18
Music on Hold ....................................................................................................................................................................................... 18
Virtual On-Net Extensions .............................................................................................................................................................. 19
Changing or editing user information........................................................................................................................................ 19
Editing Call Forwarding settings .................................................................................................................................................20
Monitoring and managing extensions with the Busy Lamp Field .............................................................................. 22
Editing the Block Barge-In feature with or without tone ................................................................................................ 23
Changing Selective Call Acceptance/Rejection—user lines ....................................................................................... 23
Changing Selective Call Acceptance/Rejection—Hunt Group lines ........................................................................ 24
Changing Selective Call Acceptance/Rejection—Auto Receptionist lines ........................................................... 24
Desk phone Business Directory download ................................................................................................................................. 24
Selecting which desk phones will receive Business Directory information .......................................................... 25
Business Directory experience in the desk phone ............................................................................................................26
Learn more: .................................................................................................................................................................................................... 27
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Logging into the Portal
Welcome to One Talk
This guide provides instructions for One Talk management from the One Talk Portal, where you can add One Talk services to specific lines and devices. A maximum of eight devices can be added to each One Talk line. You can also add Hunt Group, Auto Receptionist and several other features, and there are search options for finding a telephone number or device quickly and making changes to account details.
The One Talk Portal is accessible to Verizon Wireless business customers who have registered in My Business Account to manage all of their Verizon Wireless services. The One Talk service administrator for your company can perform the following self-serve functions for business and individual user telephone numbers.
The administrator has complete management capability over corporate-liable lines, which are billed to the corporation. Corporate-liable lines with One Talk service can be assigned by the administrator for employee Hunt Group or Auto Receptionist use. But employee-liable lines can only be assigned for employee use by the administrator after authorizing the line to join the business group.
Set up user info:
• View/Manage Auto Receptionist
• View/Manage Hunt Group
Set up and enable business features:
• Account Codes
• Auto Receptionist
• Hunt Group
• Group Forwarding
• Calling Line ID Delivery
• Custom Ringback
• Remote Group Pickup
• Schedule
• Music on Hold
• Virtual On-Net Extensions
The One Talk service administrator cannot enable the following on an employee-liable line:
• Account Codes
• Group Forwarding
• Calling Line Delivery
• Custom Ringback
• Remote Group Pickup
Administrator management capability is restricted on employee-liable lines. Employee-liable lines are billed to the employee. The administrator can do the following for an employee-liable line:
• Authorize the employee-liable line for business functionality
• Include the employee-liable line in Group Forward, Hunt Group, Auto Receptionist and Remote Group Pickup
To access the Portal from onetalk.com:
1. Click Sign in to My Business under Get started today located at the bottom of the page
2. Under Business sign in, enter your user name and click Sign In
3. Your security image will appear to the right of the screen. If this image does not appear when you log in, do not log in as there may be a security issue. Call Verizon to report the issue. If the image appears and is correct, enter your password. Click Continue
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4. If you have previously registered your computer, you will have listed an answer to a secret question. If you use a different computer, you will be prompted to answer your secret question. Type your answer and click Enter
Lines & Devices tab
This tab shows a complete list of the telephone lines and services registered to the company account with One Talk service. You can click the appropriate line to view details, edit a profile and manage the features on that line.
You can choose to view by a line or device. Both views allow you to conduct a search based on the field names, and download the results into a CSV or PDF file for management. To change the default fields presented on this page, click the gear icon to customize by removing and changing the order of the fields.
If set to view by device, the table will show user number, extensions, user name, status, line type and the quantity of devices paired with the number.
• Refine the listing by using the filter to All, Active, Suspended, Corporate or Employee
• Block any/all user(s) from downloading the mobile app
If the view is set to device, the table will show all devices and types registered with the One Talk service. It lists the device type, model, device ID, use line and name.
• Refine the listing by using the filter setting to select device type and/or status
• Update the 911 address for desk phones
One Talk Portal layoutLet’s now get familiar with the One Talk Portal. Upon successful login, you’ll be in the Overview page. There are five upper tabs in the Portal that link to various resources and functions to facilitate navigation between configuring and managing features and lines.
Overview tab
This tab provides shortcuts to purchase lines and devices, configure business preferences and rules, and view a summary of line/device counts.
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Features tab
This tab gives the service administrator access to view and set preferences for various call management capabilities on corporate-liable One Talk user, Hunt Group and Auto Receptionist lines. The service administrator has limited access to managing employee-liable resources, including the lines in Hunt Group and Auto Receptionist.
The service administrator can configure and enable features on corporate-liable lines assigned to an employee line, Hunt Group or Auto Receptionist. However, on employee-liable lines, the service administrator can only configure the line as an option in Auto Receptionist, add into a Hunt Group and add into a Group Calling Line. Enabling user features on employee-liable lines can only be completed by the account member in My Verizon.
Auto Receptionist and Hunt Group lines can only be managed by the service administrator in the Portal. For employee user lines that are corporate-liable, financial responsibility rests with the company. These can be fully managed by the service administrator in the Portal. The user also has access to manage these lines in the Portal.
For user lines that are employee-liable, financial responsibility rests with the individual. These lines are fully managed by the user in the User Portal. The service administrator can configure some features, such as making the line an option in Auto Receptionist, a member in a ring cycle in Hunt Group and a member in Group Call forwarding.
Below is a listing of business and user features accessible through the Portal:
• Account Codes
• Automated Receptionist
• Hunt Group
• Group Forwarding
• Calling Line ID Delivery
• Custom Ringback
• Remote Group Pickup
• Schedule
• Music on Hold
• Virtual On-Net Extensions
Resources tab
This tab gives you access to product support information through User Guides under Documentation, FAQs, a Get Started Q&A and How-to Videos about the One Talk service. A Contact Us link and Terms and Conditions for the service are also included.
About One Talk tab
This tab takes you to the One Talk product page for the latest information about the solution.
Portal Overview page
Welcome to One Talk—Quick Tasks
There are eight links on this section of the Portal Overview page that provide quick access to One Talk features and tasks. Some of the links also display the total number of that feature that the company has ordered (e.g., Hunt Groups, Automated Receptionist and Pre-authorized employee-liable lines).
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Lines & Devices SummaryAt the bottom of the Portal Overview page is a summary of all lines and devices with One Talk service within your company. The first circle shows telephone lines divided into either corporate-liable or employee-liable. The second circle shows a breakdown of device types.
3. Enter device ID, then click Continue. Use this to create a line for a desk phone or smartphone dialer use
Click the New Line icon to add One Talk service.
Activating an existing device by adding a One Talk line
1. Click the New Line icon. Click Mobile Client for a One Talk mobile app user. For this smartphone user, the One Talk number will be different from their wireless number
2. Click Device to order a One Talk number on a new smartphone dialer or a new or existing current One Talk desk phone. A smartphone dialer user will have the same One Talk number for their smartphone number
4. Choose Create New Billing Account or Add to Existing Billing Account. Select a billing account number in the dropdown menu or search for it. Click Continue
Note: When adding a new line, if your plan has a line limitation, then all One Talk corporate-liable lines will count toward the maximum number. If you exceed the maximum allowable line count, you will not be able to add a line until the line limit is resolved. Once it is resolved (by either removing lines or adding to the maximum), you can create a new account.
5. Select a Plan Type and a Contract Term. Click Continue
6. The Accessories page is displayed. Choose desired accessories. Click Continue
7. Your Cart page is displayed. Here you can change quantity, plan type, features, accessories and shipping method. After your selections have been made, click Continue to check out
8. Enter user information. Select an NPA/NXX number. You can change the area code. Note that the 911 Address must be confirmed or changed before a One Talk desk phone can be used. Here, you can also transfer a number from another carrier to Verizon. If selected, enter the number, then click Check Eligibility
Managing lines
Adding One Talk service to lines and devices
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If you are porting a line from another carrier, you must provide some additional information. Please enter the carrier information as listed on your bill. Click Submit.
10. Once the information is correct, click Review Order
9. When all of the information on the page has been entered, click Billing, Shipping & Payment. The billing, shipping and payment information is displayed. The selected address is shown. The address may be changed by adding a new address. Billing information may also be changed
11. The Review & Submit page is displayed. Review your order. If everything is correct, click Submit Order
Purchase Additional Lines & Features
There are five icons below the headline.
New Line icon
Use this selection to add a new One Talk line (phone number) for use on:
• Mobile app
• New or existing desk phone or One Talk dialer
Add One Talk to an Existing Line icon
Add One Talk service to an existing corporate-liable line.
Add Devices to an Existing Line icon
Add additional devices to an existing One Talk line. Once you select an individual line, you can activate existing equipment or have the option to purchase new equipment for that line of service.
Purchase New Automated Receptionist icon
Add a One Talk corporate-liable line to serve as an Automated Receptionist. Auto Receptionist lines are unique and cannot be paired with any devices (such as smartphones and desk phones).
Purchase New Hunt Group icon
Add One Talk to a corporate-liable line to use a Hunt Group feature. Hunt Group lines are unique and cannot be paired with any devices (such as smartphones and desk phones).
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Viewing transaction history
View changes made to any line within the One Talk Portal, including changes to features or lines within the account.
Purchasing a new device
1. To add One Talk service to a new device (desk phone or dialer), click the New Line icon. Then click Device and Purchase New
2. Click Create New Billing Account or Add to Existing Billing Account. Click Continue
3. Click Select under the One Talk plan. Click Continue
4. Select features on the next page. Click Continue
5. Then follow steps 7 through 11 under “Activating an existing device by adding a One Talk line”
Adding One Talk service to an existing line
Follow these instructions to add One Talk to a current active corporate-liable line.
1. Click the Add One Talk to an Existing Line icon to add One Talk service
2. Select the device, then select Payment Options (One Time payment). Then select a quantity and click Add to Cart. Repeat for other desk phone models
3. Click Continue at the bottom of the page. Enter the user information, select Decline Device Insurance, then select Yes if you have an existing number to transfer to Verizon. Then click Continue to Plans
4. Follow steps 4 through 11 under “Activating an existing device by adding a One Talk line”
Purchasing a new mobile client
1. To add a new One Talk line for use on a mobile device, click the New Line icon. Then click Mobile Client and Purchase New
2. A list of all existing lines associated with your account is displayed (including those that may already have One Talk service). Click the line or lines to which you want to add One Talk service. You can search by employee name or telephone number
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4. Click the Actions dropdown menu at the top left of the page
3. When you find the line to which you want to add One Talk service, check the box to the left of the number. Click + for details and edit as necessary
5. Under Plans & Features to the right, click Add or Remove Features
6. On the Add/Change Features page, click Decline New Equipment and make sure that the One Talk service has been checked
7. Then click Continue at the bottom of the page
8. The Review Selections page is displayed. Click Submit
9. Review your features and make changes if necessary. Click Print Confirmation to print a copy of your One Talk order, if desired
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Group managementGroups can be created within the One Talk Portal to organize users by department or site location. Group features such as Calling Line ID Delivery or Music on Hold can be configured or enabled per group.
Defining a group during enrollment
Each business is provided a default group upon enrolling in One Talk. Group names can be changed anytime in the One Talk Portal.
Switching between groups
Switching between groups is performed in the One Talk Portal.
1. Display the details of the current selected group
2. The dropdown reveals all groups created in the account
3. Search by group name utilizing a full or partial name in the search field
4. Selecting a group from the list refreshes the page with the selected group’s details
Creating groups
Groups can be created from the Manage Groups menu option.1. Select Manage Groups from the One Talk Portal menu
2. Select Create Group from the Actions dropdown
3. Enter a name for the group and select a time zone
Creating groups in bulk
Groups can be created in bulk from the Manage Groups screen using a template.
1. Select Download blank template (download and save the template to the desktop)
2. Enter the group names and time zones for the new groups using the downloaded template
3. Upload the completed template by selecting Upload (created groups will appear in the group list)
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Editing groups
Group settings can be modified from the Manage Groups screen.
1. Select the pencil (edit) icon next to the group to be edited from the group list
2. Edit the group name, time zone, extension length (2 to 6
digits) and group dialing prefix (2 to 6 digits)
Moving users between groups
Users can be moved to a different group from the Manage Group Members screen.
1. Select Manage Group Members
2. Search for a user to move or select a group to display the list of users
3. Select the group to move the user to
4. Select the user to move from the list (and select the > icon to drag the user over)
Deleting groups
Groups can be deleted from the Manage Groups screen.
Select the trashcan icon next to the group to be deleted.
Note: Only groups without users can be deleted. If a group has existing users, the users will need to be deactivated from One Talk or moved to another group first.
Business feature managementThe One Talk Portal also allows the service administrator to configure and enable user features for the corporate-liable user lines on a group-by-group basis.
Account Codes
Account Codes allow you to place either a mandatory or optional code to be dialed in front of a regular call-digit pattern. The code is associated with individual calls for tracking purposes and can be used to track dialed international calls. The system administrator can later view the calls placed using each code.
1. Click Features, then click Account Codes
3. Enter the Account Code and Account Code Description, then click Submit
2. Click Create Code
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To add users to a specific code:
1. Click Manage/Assign Users
2. Add the appropriate phone numbers of the users who will use the code for outbound calls
Changing the time zone
To change the time zone for your group and user features tied to your corporate-liable line, select Manage/Add Groups from the top menu. Select the pencil (edit) button on the Manage Groups page to change the desired time zone.
Changing the greeting on Auto Receptionist
1. Access the Auto Receptionist configuration tool from the Welcome to One Talk section of the Overview page. Select Manage under View/Manage Automated Receptionist
Alternately, you can access this through the Features tab under Auto Receptionist.
2. Click Quick View alongside the desired number for a summary of settings
3. Click Edit in dialog box
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2. Under the Keys column, define caller options
Note: Please set the # option to Transfer to Operator and enter the Auto Receptionist number.
3. When you have finished making changes to your routing rules for keys, click Continue
4. You can also edit the After Hours and Holidays schedule and greeting, or set After Hours routing to the same as Business Hours. Click Review. Then click Submit
Editable items in this next screen include:
• Automated Receptionist Name
• Caller ID Name
• Time Zone
• Line Status (Disconnect, Suspend, Change Number, Change Service Type)
• Change associated schedule
• Dial by Name Scope
• Dial by Extension Scope
4. Click Set Up Automated Receptionist
5. Select Upload Custom Greeting. Click Upload to upload a custom audio file
Making a custom greeting You can record your own announcement. We recommend downloading and using the BroadSoft® Recorder from the Apple® App Store® or Google Play™ store. The BroadSoft Recorder formats the recording for you, so it’s easy to use. Or you can use other programs and applications.
Changing Call Routing
The One Talk Call Routing feature lets you define up to 10 options for callers. These options directly correspond with the phone keys 0 to 9. If a caller presses a key number that has been defined, the call will be transferred to the designated number.
1. To make changes to Call Routing that has already been defined, follow steps 1 to 3 under “Changing the greeting on Auto Receptionist” to get to the Manage Automated Receptionist page
Here is an example of a custom recording: “Thank you for calling Joe’s Plumbing. For billing, press 1. To schedule an appointment, press 2. To speak to the manager, press 3. For immediate service, press 4.”
Changing your Hunt Group
1. Click the Manage button under the View/Manage Hunt Group icon from the Overview tab
Alternatively, you can access Hunt Group through the Features tab. Then select the Hunt Group feature.
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7. After making your changes, click Submit at the bottom of the page
2. Click Quick View alongside the desired number for a summary of settings
• Line status
– Calling sequence
– Lines included in sequence
– The order in the sequence
3. Click Edit on the Hunt Group dialog box to make changes
4. Items that can be edited in the next screen include Hunt Group Name, Caller ID Name and Time Zone. Make the desired edits and then click Select Calling Sequence
5. On the next screen, you can change status from Active to Disconnect, or Suspend or Change Phone Number. You can also select a different calling sequence. Additionally, using the < and > arrows, you can move numbers in and out of the Hunt Group
6. At the bottom of the page, you can also change the calling sequence, add or remove the telephone number for the group, and change the time limit
Group Forwarding
Group Forwarding allows you to quickly forward multiple user lines to the same destination/number.
1. Click Features
2. Then click Group Forwarding
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Changes that can be made:
• Turn the feature on or off
• Enter a number in the Forward to Phone Number field
• Select when to activate (Always or Schedule)
• Use the < and > arrows to add or remove lines to and from Group Forwarding
3. Click Submit
Calling Line ID Delivery
This feature allows one phone number (10 digits) to display for outbound calls from all One Talk phone numbers in the group. Every outbound call made displays the same 10-digit phone number.
Navigate to Features > Caller Line ID Delivery to enable the feature in the One Talk Portal.
1. Select the appropriate option to enable or disable the group feature
a. Calling Line ID Delivery default value is “Use individual phone numbers” (disabled)
b. The administrator must select the second option, “Select a One Talk number or enter any number for all lines in the group” (enabled)
2. Click the Submit button to submit any changes to this group feature
Note: To disable the feature and display individual phone numbers for outbound calls, select “Use individual phone numbers” and click Submit.
Custom Ringback
Upload a custom audio file (e.g., music or an advertisement) that gets played when callers dial a One Talk business line. This replaces the standard ringtone for One Talk phone numbers in the group when enabled.
To enable Custom Ringback:
1. Click Features, then click Custom Ringback
2. Click Upload Custom File, then Upload
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3. Select the appropriate WAV file to upload from your desktop
• Ensure that the file meets the following requirements:
– Consultative Committee for International Telegraphy and Telephony (CCITT) u-law or a-law codec
– 8,000 kHz (sampling rate/frequency)
– 8-bit mono WAV file type
– 2 MB or less total size
4. Click Submit to enable Custom Ringback
5. A success message will display
To disable Custom Ringback:
1. Select Off, then click Submit to disable Custom Ringback for that group
Setting or changing Remote Group Pickup
1. On the Features page, click Remote Group Pickup
2. Select an existing group or create a new one. If you’re creating a new Remote Group Pickup, give it a name. Then assign the lines to the group using the right-facing arrow or drag and drop to the Selected Lines box. To edit a Remote Group Pickup, click the desired name. You can search for available lines by name or number
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3. Before editing a schedule, it is recommended that you dissociate its use by the features. Once a desired schedule is selected, you will be able to edit the schedule. You can edit the name, the time and the days. Once completed, click Submit and you can now associate it in your feature configuration
Features impacted by changes to a schedule:
• Selective Call Forwarding
• Selective Call Rejection
• Selective Call Accept
• Pre-Alerting Announcement
Any changes made to a business schedule in use will impact the features listed above. To remedy this, create a new schedule and associate it with the features listed above.
Music on Hold
When you need to put callers on hold, let them listen to your custom or default music and recorded messages.
1. From the One Talk Portal, locate and select Music on Hold within the Features menu
2. Turn the feature ON or OFF
3. Choose from System Music or Custom Music
4. Click Submit. Please note: You must click Submit whenever you turn Music on Hold on or off, and when selecting either System Music or Custom Music
3. Select the Remote Group Pickup name. Once in the Modify screen, you will be able to enter or edit the Group Name or select One Talk numbers. One Talk numbers can only be included in one group for Remote Group Pickup
4. Click Submit to confirm your group settings
Scheduling business hours or after-hours and holiday
The One Talk service can route incoming calls based on your normal business hours, evening hours or holiday periods with these features:
• Desk phones, dialer and client-paired lines:
– Pre-Alerting Announcement
– Simultaneous Ring Service
– Selective Call Forward
– Group Forwarding
– Selective Call Acceptance/Rejection
• Hunt Group line:
– Selective Call Acceptance/Rejection
– Selective Call Forward
• Auto Receptionist:
– Selective Call Acceptance/Rejection
– Selective Call Forward
To view business hours, after-hours or holiday hours in a schedule:
1. Click the View/Update Schedule icon under Welcome to One Talk—Quick Tasks
2. View the list of schedules. Select a schedule
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To use Custom Music: Click Upload to add an audio file. Please note: The file must be in the WAV file format with the following specifications:
• Consultative Committee for International Telegraphy and Telephony (CCITT) or International Telecommunications Union-Telecommunication (ITU-T) standards
• U-law or a-law codec
• 8,000 kHz sampling rate/frequency
• 8-bit mono WAV file type
• 5 MB or less total size
Virtual On-Net Extensions
Virtual On-Net Extensions allow you to create short codes or extensions for dialing external numbers (e.g., 800 numbers or any non–One Talk phone number) that can be dialed as an extension from One Talk devices.
1. From the One Talk Portal, locate and select Virtual On-Net Extensions within the Features menu
2. Select Add a line from the Actions dropdown
3. Enter the phone number, user name and virtual extension and click Save
Note: Virtual extensions can also be added in bulk using a template.
Changing or editing user information
1. From the Overview tab, click the Manage button under Set Up User Info, which is located under Welcome to One Talk—Quick Tasks
2. Optional: Filter the listing according to days since the last activity: 30, 60, 90 or 180 days, or one year. Search based on name or telephone number
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You can alternatively edit user info by clicking the field and editing the entry or by selecting the Upload Spread Sheet tab. Then click Download a blank template or Download a template with a list of phone numbers. When you have entered the changes, click Upload.
Another method for updating an individual user line is from the Lines & Devices tab. Enter the desired number in the search box and retrieve the corporate-liable line.
3. Click Edit User Information at the top of the page
4. Edit user information, then click Submit
Editing Call Forwarding settings
1. To set up the Call Forwarding feature, click the Manage User Features icon under Quick Tasks. (You can also access the Call Forwarding feature settings from the Lines & Devices tab)
2. Click Call Forwarding
There are five settings. Select from the following Call Forwarding options:
• “Group” enables you to forward all calls for multiple lines in the group to another number all the time or based on a schedule
• “Selective” forwards calls based on a predefined schedule and phone numbers
• “Always” forwards all calls to another destination
• “Busy” forwards calls when your line is busy
• “No Answer” reroutes a call if you don’t answer after five rings
Call Forwarding features can be turned on and off as needed. Turning on the feature will give you the option to forward to voicemail or to another phone number. Call Forwarding can be enabled with a schedule.
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3. Choose the Call Forwarding setting you want, then move the status toggle to on (green) for the phone number you want to enable. Choose to forward your calls to another number or to your voicemail. Then click Submit
You can adjust Call Forwarding settings by clicking on the gear icon next to the line to which changes will be made. The same Call Forwarding dialog box will appear. Make changes and click Submit.
You can also use the Lines & Devices tab to set up Call Forwarding for a single line.
1. Select the Lines & Devices tab and choose the line you want to add Call Forwarding to by checking the box or clicking the phone number
2. On the next page, scroll down to set or adjust Call Forwarding features
3. The Call Forwarding dialog boxes will appear. Make the desired changes, then click Submit
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Monitoring and managing extensions with the Busy Lamp Field
The Busy Lamp Field (BLF) allows One Talk desk phone users to monitor the status of other users in a defined group and answer incoming calls for the monitored extensions. This feature allows a receptionist or administrative assistant to see whether a person is on the line, provides his/her call status and can be configured to pick up calls if that person is unable to answer.
The BLF feature is generally provisioned to a desk phone using an expansion module (EXP40). A single line represents the status of each monitored extension on the monitoring user’s desk phone. To utilize this feature, you must have a compatible One Talk desk phone (models T46G/GW and T49G) and access to the One Talk Portal. Multiple users can monitor the same extension and a maximum of 50 lines may be monitored.
Before you begin, each monitored line must have the One Talk Extension and Caller ID Name defined in the One Talk Portal.
1. Establish list of users to monitor. Sign in to My Business. Click Manage Account. From the Product Tools section, click One Talk
3. From the line details page, select Create/Edit Monitoring List
4. Select the Available Lines and press the > button to move to the Monitored Lines field
2. From the dropdown, select the appropriate group then click the Lines & Devices tab. Select a line or phone number to manage
5. Click Save and you will see a success message indicating the transaction to configure lines to monitor was successful
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Editing the Block Barge-In feature with or without tone
This feature allows other members of your business to remotely pick up your line while it is ringing to make sure no customer calls are missed, or to join your call in progress with or without a warning tone.
1. Select the Features tab and then click Block Barge-In
Changing Selective Call Acceptance/Rejection—user lines
This feature allows you to only accept specific calls based on conditions that you define or to reject incoming calls based on predefined conditions you set. You can accept all calls or only calls from up to 10 specific phone numbers based on a predefined schedule (business or holiday). Up to five conditions/options can be configured. If you have both Selective Call Acceptance and Rejection activated, the settings for Acceptance will be used first.1. To enable the feature, select the Features tab and then
click Selective Call Acceptance/Rejection
2. Click the gear icon to the right of the line you want to configure
3. Slide the status toggle to on (green) to turn on the feature for that particular line. Click the gear icon to the right of the status toggle to select or deselect Allow warning tone during barge in. Click Submit
2. To turn on the feature for a specific phone number, slide the status toggle to on (green)
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the screen
3. Click the radio buttons to select or deselect Accept Calls from Any Phone Number or Accept Calls from Specified Numbers (Up to 10 Numbers). If the latter is selected, enter the phone numbers. Choose already-configured business and/or holiday schedules, or turn feature to Always. You can also choose the Add New Selective Call Acceptance option. Click Submit
Changing Selective Call Acceptance/Rejection— Hunt Group lines
The Hunt Group line can be set to accept or reject based on certain conditions (such as a schedule or list of callers).
1. Click the Manage User Features icon under Quick Tasks
2. Click Selective Call Acceptance/Rejection. Then click the desired option: Acceptance or Rejection
3. Search for the Hunt Group number
4. Click for details
5. Click the Selective Call Acceptance or Rejection gear icon and then edit
Changing Selective Call Acceptance/Rejection—Auto Receptionist lines
The Auto Receptionist line can be set to accept or reject based on certain conditions (such as a schedule or list of callers).
1. Click the Manage User Features icon under Quick Tasks
2. Click Selective Call Acceptance/Rejection. Then click the desired option: Acceptance or Rejection
3. Search Auto Receptionist for the line number
4. Click for details
5. Click the Selective Call Acceptance or Rejection gear icon and then edit
Desk phone Business Directory downloadThis feature, when enabled, pulls information from two different sources in the One Talk Portal and pushes it out to one or more desk phones in a given group.
The sources of information are the Setup User Info section and the contents of the Virtual On-Net Extensions section.
From those two sections, the following data fields are extracted and pushed out to the desk phone(s) in the selected group.
• Phone number
• First name
• Last name
• Extension
To enable the feature, perform the following steps:
1. Log into the My Business Portal: https://sso.verizonenterprise.com/
2. On the landing page, click Manage on the right side of
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3. In the One Talk Groups screen, edit the group you want to enable the feature on
4. In the Edit Group pop-up screen, select the option to enable Directory Download as shown below:
Note: You only need to perform the above steps once for each group. Once the feature is enabled at the group level, you are now ready to select the desk phone(s) receiving the information from the One Talk Portal.
Selecting which desk phones will receive Business Directory information
To select one, multiple or all desk phones, follow the steps below as indicated.
1. From the Overview page, click Lines & Devices
2. In the Lines & Devices main screen, select the Devices box
3. Select one, multiple or all desk phones from the displayed list. Only desk phones can receive the information; no other device (smartphone, mobile client) should be selected
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4. Next, click on the Actions dropdown box and select Enable Directory download
5. The following pop-up screen will appear:
Make sure to select the checkbox and click Submit.
Once you have performed the above steps, there are three ways the desk phones will receive information from the One Talk Portal:
a. The desk phone contacts the One Talk Portal once every night to check for new information/updates it needs to download and present to the customer
b. The user can reboot the desk phone at any point in time after the above steps have been completed; whenever a desk phone reboots, the device contacts the One Talk Portal and retrieves any new information/updates in real time
c. The user can also retrieve new changes made in the Portal by pressing the Update button in the Business Directory screen
Business Directory experience in the desk phone
The desk phones, upon retrieval of the information from the One Talk Portal, will create a new Business Directory in each of the selected desk phones in the enabled group.
There are two ways a user can access the Business Directory (screens from a T46x are shown):
1. From the phone’s main screen, press the Directory button
2. From the Directory screen, select Remote Directory
3. The next screen will show the Business Directory
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The second way to access the Business Directory is:
1. From the phone’s main screen, press Menu
2. Select the Directory option
3. You will see the Business Directory as shown:
Things to know about the Business Directory:
• The Business Directory is a unidirectional push from the One Talk Portal down to the desk phone(s)
• The Business Directory is read-only; manual entries to it are not allowed
• All updates need to be made in either the Setup User Info section or the Virtual On-Net Extensions user feature section
• The user can also retrieve new changes made in the Portal by pressing the Update button in the Business Directory screen
• If the admin disables the feature in the Edit Group screen, all desk phones will lose the Business Directory
• When a line is moved from one group to another, the admin will need to perform the line-level enablement explained earlier in this document to have the desk phone download the Business Directory of the new group
Learn more:For more information, visit onetalk.com
One Talk–capable desk phone must be purchased from Verizon to support some of these features. Features available on select phones. Activation of the One Talk feature and broadband connection is required. Network details & coverage maps at vzw.com. © 2019 Verizon. UG3330219