one workspace : metro bank case study

One Workspace

Stephen Bedford

Technical Director

niu Solutions

21st October 2010

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company history

Whilst niu is a fresh name in the converged IT/telecoms sector, we’ve been around longer than most. Our heritage lies in the collective experience of four highly respected and strongly complimentary organisations.

www.niu-solutions.com

2009 2010

acquisition integration launch

2 0 0 8 2 0 0 9 2 0 1 0

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commercial• 2009: £52m

revenues, £6m EBITDA

• 80% annuity revenues

• Privately owned, backed by Investec

• 4,500 clients• UK focussed, Global

Reach

company facts and figures


accreditations• ISO9001 / ISO27001• FSA & PCI:DSS

accredited clients• Formal Certified

Partners:• Symantec

Channel Partner• Cisco Managed

Services Partner• IBM Premier

Business Partner• Microsoft Gold

Partner• VMware

Enterprise Partner• T-Mobile Business

Partner

operational• 200 staff, based in 2

UK offices• 5 UK Data Centres• 150 service delivery

staff• Over 1,000 managed

servers• Over 5,000 managed

desktops• Over 50,000

managed handsets

awards• IBM Beacon Award

Winner: ‘05, ‘07 & ’08

• IBM Global Services Business Partner Leadership Award ‘05, ‘06, ‘07 & ‘08

• Orange Business Services UK Partner of the Year ‘05, ‘06, ‘07, ‘08 , ‘09 and ‘10

• T Mobile Blackberry Partner of the Year

Metro Bank – Case Study

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Metro Bank is the first Retail High Street bank for over 100 years.

• Looking to technology to ensure an efficient service for customers, whether in store, on the phone, or online.

• Customer Service at the heart of everything that they do – IT partner expected to share that philosophy

• No intention of running IT in-house – “we are a bank – not a technology company”

• Requirement for low Start-up costs and a service that can “flex” as the bank grows

• Security at the heart of the IT and Bank process

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• All services are provided via private cloud. The only IT equipment on-premise are terminals/laptops/printers and security systems.

• Services include• Hosted Desktop• Hosted Voice – including mobility• Hosted Collaboration• Hosted Servers/Applications• Security Reporting

• Currently: - • 3 stores open and running (with 9 more planned for next 9 months)• over 200 hosted desktops with voice and collaboration• over 150 hosted servers

• FSA & PCI:DSS compliant (and audited)

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One Workspace


We’ve integrated all of the features of a modern corporate office environment into the virtualised offering of “One Workspace”

•Hosted Desktop

•Hosted Voice

•Hosted Collaboration

•Enhanced Security Suite

•Remote Access

•Hosted Servers/Applications


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now for the complicated diagram…


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One Workspace vBundles


Desktop

• Win2008 Desktop Experience

• 1 CPU, 1GB RAM• 10GB Filestore• Microsoft Office 2010• 24x7 Monitoring• Managed Backup• Helpdesk 8am-6pm

Starting From £50

Per user per month

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Desktop


• 1 CPU, 1GB RAM• 10GB Filestore• Microsoft Office 2010

• 24x7 Monitoring• Managed Backup• Helpdesk 8am-6pm



Voice

• Choice of Cisco Handsets up to 7975 colour

• Softphone• Voicemail• Call Billing and Reporting

Starting From £10

Per user per month

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Desktop




Voice





Collaboration

• Microsoft Exchange 2010

• 1GB Mailbox• Microsoft OCS

Starting From £8

Per user per month

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Desktop




Voice



Collaboration

• Microsoft Exchange 2010

• 1GB Mailbox• Microsoft OCS



Servers

Windows Server or Red Hat Linux

1CPU, 2GB RAM, 50GB Storage

24x7 Fully Managed Servers incl backup

24x7 Monitoring

Starting From £150

Per server per month

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One Workspace vBundle - Options


Desktop

• Desktop/Laptop Hardware

• CPU/RAM/Storage on demand

• Extended Helpdesk

Voice

• Call Recording

• Conference Facilities

• Mobile

• BlackBerry MVS

Collaboration

• Symantec Enterprise Vault Archiving

• Voice and Video integration with OCS

• Mobile integration

Servers

CPU/RAM/Storage on demand

Geographic redundancy option

Dedicated Physical

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One Workspace Security & Access


Security

CIS compliant builds

Anti-virus/malwareInternet ProxyContent FilteringWeb AntivirusEmail Antivirus & Spam

OptionsLog ManagementVulnerability Scanning

Host/Network Intrusion Detection

Remote Access

SSL VPN with AD controls

OptionsDual Factor RSA with token or BlackBerry or iPhone plug-in

Site Access

Existing Internet

OptionsInternet-VPNEthernetMPLSRange of Bandwidths

Managed Routers & Firewalls

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real business benefits

• Large savings in management and maintenance • Typically 25-40% savings over traditional desktop/voice

• Carbon footprint reduction due to large power savings• Robust security models established, able to withstand constant

external auditor scrutiny• Stable systems• Reduced data leakage

• Anywhere working• Secure connectivity• Data backup• Integrated with fixed and mobile voice services

• ….and you can use an iPad if you really want to!


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“The flexibility of niu’s IT service platform and commercial engagement ensures we can grow our

customer base and open new branches on-demand as Metro Bank grows.”

Craig Donaldson Metro Bank CEO

One Workspace

Stephen Bedford

Technical Director

niu Solutions

21st October 2010

one workspace : metro bank case study

Technology

hosted voice

hosted collaboration

hosted desktops

hosted serversapplications

microsoft gold partner

ibm premier business

cisco managedservices

bank processall services