oneneck ax in the cloud webinar presenation

1 Copyright © 2013 OneNeck IT Services Corporation. All Rights Reserved. Confidential.

AX in the Cloud

April 2013

Cloud Enabling Your Organization Flexibility ▪ Agility ▪ Control


We Are Outsourcing & Cloud Management Experts

A Diverse, Growing Customer Base

• Over 150 customers. 45 countries. 6 continents.

• Over 960 customer sites supported worldwide 24/7.

• ERP focus on Microsoft.

• Cloud solutions for IaaS, PaaS, SaaS.

• 7 DC outside of natural disaster zones.

• 98% Contract Renewal Rate since inception.

• 92% of revenue from outsourcing and managed services.

• Recognized by Gartner Group, Black Book of Outsourcing for

market leadership in the Managed Services Cloud space.

• Operating unit of TDS Telecommunications Corporation since

2011.


Selection of AX Customers

• One of the only hosting companies in North

America to offer complete end-to-end hosting

services, including numerous integrations of

third party specialty applications such as

Enterprise Portal (EP), BizTalk, Hyper-V

• Hosting some of the largest Dynamics AX

environments in the U.S. today

• Decrease deployment time and increase

flexibility for go-live and disaster recovery

through the following Dynamics AX offerings:

Virtual Private Server Option

AX in the Cloud Option


• @OneNeck:

– Director of Enterprise Products

– Director of OneNeck Cloud Competency Center (OC3)

• Prior to OneNeck:

– Over 25 years of business operations, applications, and

technology solutions.

– CIO for Whirlpool Financial, KEVCO Manufacturing &

Distribution, and PacifiCorp Financial.

– CTO at CSC for Sun Microsystems, Program Director at CSC for

General Dynamics.

– Senior Global Director of Procurement and Technology

Research for Whirlpool Corp.

• Certified PMP, ITIL v3, Six Sigma Green Belt.

• Masters in Marketing, Finance & Supply Chain

Management from Western Michigan University &

University of Texas at Arlington.

About the Speaker: Anicetus Fernando


Agenda Cloud is your future data center, and your data center is your cloud

AX in the Cloud Cloud Enabling Your Organization

Flexibility ▪ Agility ▪ Control

Quick Cloud

Review

Cloud Transitioning

Considerations

Cloud Enabled

Advantage

Migration & Deployment


Cloud Reality Almost everyone’s doing “something” in the Cloud

Cloud Computing Evolution. Research Report, Sept. 2012. WaveLength Market Analytics LLC and Winn Technology Group, Inc.

The steady evolution of powerful computing technology, plentiful Internet

network bandwidth, constant pressure on CIOs to do more with less, and the rapid

growth of mobile applications all contribute to the increasing adoption of

cloud computing services.

A

B


Cloud Benefactors IT tools and apps, moving to the Cloud

Cloud Computing Evolution. Research Report, Sept. 2012. WaveLength Market Analytics LLC and Winn Technology Group, Inc. A

C

B

D


Cloud Drivers Rapid growth in outsourcing & cloud services due to benefits of drivers.

Cloud Computing Evolution. Research Report, Sept. 2012.

WaveLength Market Analytics LLC and Winn Technology Group, Inc. A

B

C

AX In-House (CapEx) AX in the Cloud (OpEx)

Wasted capacity = Wasted CapEx


Managed Services Concerns Reduced control… a transformation factor of cloud

…the market for cloud usage is growing, the adoption rate continues to suffer from the perception that it is a risky endeavor. Panorama’s experience has shown that providers typically have more secure and reliable solutions than any internal IT group ever could. Panorama Consulting Solutions, Denver CO. 2013 ERP Report.





Quick Cloud

Review

Cloud Transitioning

Considerations

Cloud Enabled

Advantage



Critical Decisions: Litmus Test Understanding Core

• Litmus test to evaluate what is “core” to a business: – If you are starting your business from scratch today, would you

build this capability internally?

– Would other companies hire you to do this for them?

– Will tomorrow’s leaders of the company come from this area of the business?

– Does this process create or defend a unique competitive advantage for your firm?

– Is this business process directly contributing to business growth or expansion?

– Are you receiving world-class services at a competitive cost today?

• If you answered “NO” to two or more of these questions, chances are you are a good candidate for cloud managed services & outsourcing .

Source: Michael F. Corbett of FirmBuilder.com developed litmus test.


Critical Decisions: Strategy Understanding Importance & Managed Services Strategy

• Understanding core business

processes and managed services

elements of IT.

• Different managed services

journeys:

– Manage technology elements of IT to

cut costs (efficiency).

– Manage technology elements of IT to

cut costs and find ways for incremental

business process operations

improvement (enhancement).

– Manage technology and/or business

process elements to reengineer

(enhancement).

– Manage technology and/or business

process elements to the next level of

business execution (transformation).


Critical Decisions: CSFs Matching risks & rewards to organization culture

A

B


Critical Decisions: Go/No Go To Outsource or Not to Outsource?

• Exercises:

– If you answered “NO” to two or more of these questions,

chances are you are a good candidate for using managed

services.

– Understanding core business processes and managed

services elements of IT.

– Matching risks & rewards to your organization culture.

• To outsource or not to outsource: – Can you relinquish control to a third party?

– Can you stomach this simple premise that you may not be calling all the

shots?

• Make a decision to take advantage of the cloud.


Governance: Strategy Preparing for Marriage

“An outsourcing relationship is like a marriage. The romance of the courtship or the airtight codicils of the prenuptial agreement do not contribute to the ongoing strength of the relationship.” • Involve the right people to compare, on an apples-to-apples

basis, the provider’s capabilities, strengths, weaknesses, agility and flexibility.

• Skills to manage the provider is different from the skills required to run an IT department.

• More mission critical the need, greater the need for “high-touch” delivery, cultural alignment and clear process for governance.

• Align the relationship on principles and guidelines instead of rules to prevent erosion of value and preservation of the “end-user” experience.

• Don’t build a structure that motivates your provider to merely satisfy the contract as opposed to delivering value beyond the statistics.

Source: Mike Atwood. Everest Group article The Art of Governance


Governance: Operational A Framework for Success—Tactical to Operational

“Minimize Disruption to Business Operations” & “Reduce operations risk for IT and business” two key principles to governance requires:

• Strategic, Tactical , and Operational Alignment

• Value Delivery i.e. Optimizing Costs

• Resource Management, i.e. Alignment of Resources

• Risk Management i.e. Compliance, Reduce Operational Risks.

• Performance Measurement i.e. Production, Project, Delivery and Performance.

A

B


Essential Metrics What does success look like?

• According to a Gartner Group study, 38% of the respondents

indicated dissatisfaction with managed services providers.

• Ideas and questions to consider for success: – Senior leadership involvement

– Resilience of communication

– Creating a mindset of “provider as an extension of IT” by finding providers who are

partners.

– Revisiting business objectives for outsourcing periodically and realigning with the

provider.

– Go beyond just focusing on price to get the most of the relationship.

– Customer care

– SLAs

– QoS

– IT best practices

– Problem resolution.

– Flexibility.

MIT's Center for Information Systems Research (CISR) found that “transaction relationships” – which are clearly defined in terms of the processes they cover and enhance – lead to greater customer satisfaction than any other types of outsourcing relationship.





Quick Cloud

Review

Cloud Transitioning

Considerations

Cloud Enabled

Advantage



AX in the Cloud Cloud Managed Services Offering

AX in the Cloud: User based monthly licensing fees Minimum one month contract term 99.9% SLA with ITIL & Six Sigma Cloud

Managed Services Licensing excluding Dynamics AX access

licenses Production & Test environment DB Storage: 50GB + 2GB per Core* user Secured Web based access Patching & code migration Backup SSAE16 SOC 1 Type 2 Unlimited bandwidth U.S. based 24x7 worldwide support Optional Dynamics AX SPLA licenses

available MS Gold certified hosting & MBS

certified resources. *Core user: Enterprise, Functional, Task user as defined by Microsoft AX license.


On-Premise vs. AX in the Cloud

AX in the Cloud: 100 AX Enterprise users. User based monthly licensing fees Minimum one month contract

term 99.9% SLA with ITIL & Six Sigma

Cloud Managed Services Licensing excluding Dynamics AX

access licenses Production & Test environment Secured Web based access Patching & code migration Backup SSAE16 SOC 1 Type 2 Unlimited bandwidth U.S. based 24x7 worldwide

support Optional Dynamics AX SPLA

licenses available MS Gold certified hosting & MBS

certified resources.

~70-80% Savings Using AX in the Cloud

On-Premise: 100 AX Enterprise users. Direct Server Hardware

• Hardware Purchase (13 Servers and SAN) - cost/4 year straight line depreciation

• Hardware Annual Support & OS Licensing

Labor • AX and SQL Server Administration (1 FTE) • SysAdmin, Network Admin, Security

Analyst, Backup Admin, etc. (1 FTE)

Outside Services • Iron Mountain Tape Rotation • Annual Audit Costs

Utilities • Power Consumption Costs ($0.12 per kWH) • HVAC Power Consumption Required • Data Center Space

Does not include 24x7 support

A

C

B


Reasons for Implementing ERP Top reasons by order of importance

Panorama Consulting, Denver CO. http://Panorama-Consulting.com/resource-center/2013-erp-report/

AX in the Cloud: Provides computing capacity as

part of the service for business performance and company growth.

Provides additional DB storage on demand beyond Core.

Value creation for your customers by providing products and services quicker without having to wait for computing resources.

Eliminate CapEx requirements with predictable monthly expenses.

Time to deployment decreases to catch up with your competitors.

http://panorama-consulting.com/resource-center/2013-erp-report/












Benefits of AX in the Cloud Cloud Enabled Advantage

Source: The Changing State of IT Operations. Reducing Complexity to Drive Business Value. Forrester Research. October 2012.

A

B

AX in the Cloud: Eliminates complexity and

guarantees 99.9% SLA.

Provides MS Gold certified hosting & MBS certified resources.

Gives CIO and IT staff time to focus on Business Process Management and communication with business.

AX in the Cloud: Eliminates impact to business by

allowing IT to provide what business needs when it needs.

Actively manages OS patches that can become a lower priority for in-house IT staff.


Benefits of AX in the Cloud Cloud Enabled Advantage (cont.)

B

AX in the Cloud: 99.9% SLA on day 1.

Cloud enable your ERP and in a few days have a test and a production environment ready to go.

Focus on business process needs instead of IT needs.

AX in the Cloud: Satisfy business requirements of

performance, availability, time to market and cost control.

A

Source: The Changing State of IT Operations. Reducing Complexity to Drive Business Value. Forrester Research. October 2012.


Flexibility to Grow Cloud Enabled Advantage





Quick Cloud

Review

Cloud Transitioning

Considerations

Cloud Enabled

Advantage



1. Clearly define project goals:

Determine if this upgrade is important to business or IT or both.

Versions 3.0 and 4.0 are no longer supported by Microsoft.

Old release use 32 bit hardware and old OS, and maintainability is difficult.

2. Understand new functionality:

Use a SI for advise and/or upgrade/re-implementation.

Old releases have business process limitations and “no support” makes it more

difficult for IT and business.

New capabilities like HR, SRM (supplier relationship management), Payroll, are

now included in the core with features like multi-national planning and multisite.

Enhancements in retail include retail data model, category management, promotion

management, etc.

Enhancements in lean manufacturing and process manufacturing.

Will acquisitions require these features, so understand the business strategy.

3. Move forward with future releases in mind:

Minimize or eliminate customizations.

Modify company process if necessary before customizations.

Keep custom code in its own library separate from “core” AX code.

Source: Arbela Technologies. Arbelatech.com. Mar. 2013

Top 10 CSFs to AX in the Cloud (2012)


Top 10 CSFs to AX in the Cloud (2012) Continued

4. Determine roll out strategy:

Location by location or all.

5. Be realistic with scope:

Stick to scope and move additional changes to next phase.

Agree with business to modules or transactions that are included.

6. Plan for data problems:

Data architecture changes with AX2012.

Upgrade may be too messy due to data issues, may require re-implementation.

7. Define report strategy and execution:

Use of SQL Server Reporting Services (SSRS), 2012 R2 BI features, 3rd party, etc.

8. Keep the project moving:

Keep team momentum.

Address doubts, focus on mission.

9. Foster a culture of change:

Encourage future updates and next phases.

10.Plan, re-plan and re-plan:

Incorporating new releases during upgrade/re-implementation.

Other organizational changes beyond control of project.



Costs, Functions, Features Migrating from 2009 to 2012

On avg. 1.5 to 4.5 times higher in cost for ERP functions necessary to upgrade, run and maintain AX 2012.

Understand new licensing requirements, from concurrent user to named user (Enterprise, Functional, Task and Self Serve).

Savings can come from AX in the Cloud usage.

Degree of fit denotes function and feature changes in 2012.

All modules available to be used for one named user price.

A

B



Functional & Technical Changes Examples

Functional Technical

Source: Microsoft Corp. Convergence 2013.


Goals & Functional Analysis Example

Source: Microsoft Corp. Convergence 2013.


Upgrade or Re-Implement Migrating to 2012 Consideration Example

Standard: Upgradeable through a standard path. ~20-30% companies choose this option.

Hybrid: Regular AX upgrade path while leveraging some of the new capabilities in AX 2012 like the

new product structure, etc. ~30% companies choose this option.

Re-implement: If it was not set up properly in original system it's an opportunity to start fresh.

Includes data migration with new implementation. ~30-40% companies choose this option.



On-Premise to AX in the Cloud Source-to-target Migration Example

If necessary involve a SI for advise and/or to perform the migration.

Use Microsoft Sure Step methodology to ensure project management success.

Use Microsoft RapidStart business process configurator to decrease time to

deployment


Online user community for knowledge sharing: http://community.AXUG.com

AXUG events: http://www.AXUG.com

AXUG Join the User Group

http://community.axug.com/



http://www.axug.com/

http://www.axug.com/


Hosted Application Management & More CRM, Sharepoint, Exchange, Microsoft Technology Stack

• OneNeck provides a comprehensive set of Foundation

Application Services to support the Microsoft

Technology Stack, CRM, Sharepoint, Exchange

including management of database and application

layers.

• Currently supports over 100 different applications, with

special focus on Microsoft including including third-party

enhancement packages.

• For more information contact:

Scott Fitzgerald. Regional Director, Southwest 512-565-4627.

Rick Kanya. Regional Director, Northeast 914-715-7655

JR Mariottini. Regional Director, Midwest 331-220-4875.

Gill Shapira. Regional Director, West 650-759-9110 .


Wrapping Up Focus on success of the Relationship

Focus on the managed services use holistically depending on the strategic

importance of the business process and the IT elements, not just on price.

Cloud enable your ERP with AX in the Cloud.

Recognize, value and encourage the ability of the provider to infuse best

practices and generate continual improvements.

Flexible agreements encourage the sharing of risk and reward and the

extension of business value which are essential to mutual success.

The provider has to be able to make a profit.

Covered:

Quick review of the cloud: who is using, how, for what?

Making critical decisions ahead of time, governance and metrics.

Advantages of AX in the Cloud, flexibility, agility and control.

Migration from 2009 to 2012, what you need to know and focus on.

Procurement managers are important but senior

executives from business and IT need to set business

goals and objectives of the relationship.


Thank You!

Questions?


Appendix Referenced URLs

OneNeck IT Services

www.OneNeck.com

WaveLength Market Analytics

http://www.wlanalytics.com/

Winn Technology Group

http://www.winntech.net/

Panorama Consulting

http://Panorama-Consulting.com/resource-center/2013-erp-report/

Microsoft Dynamics AX 2012 (Oct) Systems Requirements

http://www.microsoft.com/global/sv-se/dynamics/PublishingImages/Microsoft-Dynamics-AX-2012_R2-

System-requirements.pdf

Microsoft Sure Step methodology

http://msdn.microsoft.com/en-us/library/dd979122.aspx

Microsoft RapidStart business process configurator

http://technet.microsoft.com/en-us/library/hh429439.aspx

Microsoft Dynamics Resource Library

http://www.microsoft.com/en-us/dynamics/resource-library.aspx

http://www.oneneck.com/

http://www.wlanalytics.com/

http://www.winntech.net/










http://www.microsoft.com/global/sv-se/dynamics/PublishingImages/Microsoft-Dynamics-AX-2012_R2-System-requirements.pdf




























Appendix Microsoft Terminology

Common Microsoft Terminology

http://support.microsoft.com/kb/824684

• Cumulative update (CU): is a roll-up update that contains all previous critical on-demand hotfixes

to date. A CU contains fixes for issues that meet the hotfix acceptance criteria. These criteria may

include the availability of a workaround, the effect on the customer, the reproducibility of the

problem, the complexity of the code that must be changed, or other reasons.

Additional Information: This update can be requested by any customer, regardless of their support

level. These updates are released on every two months.

• Update Rollup: is a tested, cumulative set of hotfixes, security updates, critical updates, and

updates that are packaged together for easy deployment. A rollup generally targets a specific area,

such as security, or a component of a product, such as Internet Information Services (IIS).

Additional information: Microsoft update rollups are available for customers to download and are

accompanied by a Microsoft Knowledge Base article. Customers may not redistribute update

rollups without written, legal consent from Microsoft.

• Upgrade: is a software package that replaces an installed version of a product with a newer

version of the same product. The upgrade process typically leaves existing customer data and

preferences intact while replacing the existing software with the newer version.



oneneck ax in the cloud webinar presenation

Business

services corporation

outsourcing cloud services

worldclass services

cloud solutions

managed services cloud

cloud option

cloud usage

cloud opexwasted capacity