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TRANSCRIPT
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OnePayroll:
Delivering Global Payroll Excellence
Victor Garcia
Senior Director
Global Payroll
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116,000Employees
163Legal Entities
109Countries
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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Excessive Number of
Suppliers and Ineffective
Governance
Lack of Consistency
Non-Standardized Process
Privacy Risk Inconsistent Controls Data Challenges
MICROSOFT PAYROLL PROVIDER LANDSCAPE
Payroll Vendors:
50+
20192014Pre 2013 2018
BEFORE
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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FRAMEWORK GOALS
Streamlining and StandardizingPayroll Operations Globally
Reducing Risk Delivering a QualityExperience for Employees
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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ONEPAYROLL TRANSITIONS – JOURNEY BEGINS
OnePayroll Countries:
22Payroll Provider:
ADP
ADP
20192014Pre 2013 2018
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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End-to-End Process Coverage with Minimal Overlap
MICROSOFT
Global Payroll Management
GlobalManagement
ACCENTURE
Global Managed Governance Payroll Data Administration
Governance/Controls
PayrollInputs
EmployeeExperience/
Queries
ADP, CELERGO, EY
Payroll Processing
PayrollProcessing
Asia Europe
Canada/LATAM MEA
ADP Celergo EY
THE DELIVERY MODEL
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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PSDMPayroll Service Delivery Manager
MicrosoftSupport
Subsidiaries
ReinforceGlobal Controls
MonitoringAccenture Delivery
Relationship Management
Service Deliveryand Management
Compliance Management
Continuous Improvement
Monitor andImprove Processes
Standardize andGlobalize Processes
Align to MicrosoftPayroll Processes
APCAssistant Payroll Consultant
Accenture
GPOGlobal Process Owner
Microsoft and Accenture
KEY IMPACTS ON ROLES
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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Before
Ineffective
Governance
Data
Inaccuracies
Privacy
Risk
Inconsistent
Controls
BENEFITS: GLOBAL PAYROLL PROGRAM
Global Standardization
Increased Efficiency / Flexibility
25 Operational Controls
7 Global Controls
Global Governance
Key Date Unification
Reduced Exposure
Standardized Processes
Centralized Data for Visibility
Role Clarification
Improved Experience
Minimized Localizations
Supplier Consolidation
After
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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Standardized Systems
Proactive Governance /Active Engagement
Relentless Focus on Service Delivery
Client Centricity /Understanding of Microsoft’s Needs
Joint Objectives Drivinga Win-Win Relationship
MICROSOFT GLOBAL PAYROLL AND CELERGO
What Does Celergo Do Well?
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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“We DeliverGlobal Payroll Together.”
“We Deliver Global Payroll
Together.”
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ONEPAYROLL COUNTRIES
ADP
OnePayroll Countries:
103Payroll Providers:
ADP, Celergo, EYCelergo
EY
20192014Pre 2013 2018
Countries In Transition
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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ONEPAYROLL COUNTRIES – AFTER ADP ACQUISITION OF CELERGO
20192014Pre 2013 2018
ADP
OnePayroll Countries:
103Payroll Providers:
ADP, Celergo, EYCelergo
EY
Countries In Transition
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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ONEPAYROLL AT A GLANCE
FY18
103Countries
46,221Employees
15Languages 4
Delivery Centers in Mumbai, Prague,
Dalian, Buenos Aires
From 50Suppliers to 3 4.5M
Input Transactions Processed
6,536Processes Assessed
88.3%Ticket Response in
4 Days
Average Resolution Time 2.17
Days
7 Key Controls
25 Operational Controls
119,935Queries Closed Since
February 2015
AI to Improve Ticket
Response Time
RPA to Improve Payroll
Accuracy
Industry Award
Recognition
Industry Publication Write-Ups 98%Error-Free Pay slips 97%
Inputs on Time
JOURNEY SO FAR
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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ONEPAYROLL WITH TRANSITIONS PLANNED IN 2019
20192014Pre 2013 2018
ADP
OnePayroll Countries:
109Celergo
EY
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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Senior LeadershipBuy-In
DefinedApproach and
Clarity on Outcomes
Rigorous Knowledge Transfer
Communicate Regularly and Report
to Stakeholders in Timely Manner
Collaboration with Upstream Partners
Make Employee Experience aTop Priority
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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ARTIFICIAL
INTELLIGENCECRM Ticket Creation
and Categorization
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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ROBOTIC PROCESS
AUTOMATIONBulk Upload into
Internal System
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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ROBOTIC PROCESS
AUTOMATIONCreation of Reports
Payslip Communication
Input Reminders for
Upstream Partners
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
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CHATBOTSupport for Employees
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT