online osa itil intermediate study material
DESCRIPTION
This highly beneficial training program covers useful aspects such as event management, triggers, inputs and outputs and interfaces, challenges and risks associated with event management process, incident management, scope and value of incident management, policies, principles and basic concepts of incident management and more. ITIL intermediate OSA certification is sure to boost your career. Problem management, information management within the problem management process, access management, critical success factors and key performance indicators, common OSA functions and roles and technology and implementation considerations are also covered.TRANSCRIPT
