ONLINE RESTAURANT MANAGEMENT SYSTEM (ORMS)

HANISAH BINTI MD TAHA

This report is submitted in partial fulfillment of the requirements for the Bachelor of Computer Science (Database Management)

FACULTY OF INFORMATION AND COMMUNICATION TECHNOLOGY UNIVERSITI TEKNIKAL MALAYSIA MELAKA

2008

ABSTRACT

"Online Restaurant Management System (ORMS)" is web application to restaurant management. This system wake to provide service facility to restaurant and also to the customer. The services that are provided is food ordering and reservation table management by the customer through the system online, customer information management and waiter information management, menu information management and report. Main objective build the system this is to provide ordering and reservation service by online to the customer. With this system online, ordering and reservation management will become easier and systematic to replace traditional system where are still using paper. Furthermore, this system is applicable any time and where also customer. During the development of ORMS, the methodology being used is Prototyping model. Each process during the development process is followed by each phases in Prototyping model. Software and hardware used are AppServ, Macromedia Dreamweaver 8, Microsoft Visio 2003, Apache serve and MySQL database. Furthermore, this project will develop for restaurants management and enhance business in system business by online. Others, this project to facilitate customer for make online ordering and reservation.

"Online Restaurant Manugement System ( O M ) " adalah penggunaan jaringan untuk pengurusan restoran. Sistem ini dibangunkan untuk memberi kemudahan perkhidmatan kepada pihak restoran dan juga kepada pelanggan. Di antara perkhidmatan yang disediakan ialah pengurusan tempahan makanan dan tempahan meja oleh pelanggan melalui sistem online, pengurusan maklumat pelanggan dan maklumat pengurusan pelayan, pengurusan maklumat makanan dan laporan. Objektif utama membangunkan sistem ini adalah untuk memberi perkhidmatan tempahan makanan dan tempahan meja secara online kepada pelanggan. Dengan sistem online ini, pengurusan tempahan makman dan tempahan meja akan menjadi lebih mudah dan s i s t e d untuk menggantikan sistem tradisional yang masih menggunakan kertas. Tambahan pula, sistem ini boleh digunakan pada bila-bila masa dan di mana jua pelanggan berada. Di sepanjang pembangunan ORMS, model Prototyping telah dipilih. Setiap proses yang terdapat di dalam model tersebut dijadikan panduan dalam pernbangunan sistem ini. Perkakasan dan perisian yang digunakan adalah Appserv, Macromedia Dreamweaver 8, Microsoft Visio 2003, Apache server dan panman data MySQL. Tambahan pula, projek ini dibangunkan untuk pengurusan restoran dan meningkatkan perniagaan di dalam system pemiagaan secara online. Selain itu, projek ini untuk memudahkan pelanggan di dalam pengurusan tempahan secara online.

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INTRODUCTION

1.1 Project Background

O n h e Restaurant management system is the system for manage the restaurant

business. The main point of developing this system is to help restaurant administrator

manage the restaurant business and help customer for online ordering and reserve table.

The project is developing because; many restaurants have a lot difficult to

manage the business such as customer ordering and resewation table. By using manual

customer ordering is difficult to waiter keep the correct customer information and maybe

loss the customer information.

So, online restaurant management system will develop to help the restaurant

administrator to manage restaurant management and for customer make their online

ordering and reservation table. Other than that, this project is to upgrade the manual

system and make the business easily to access and systematic.

1.2 Problem Statement

Nowadays, many restaurants manage their business by manual especially take

customer ordering. Today, restaurant waiter takes the customer ordering by manual

system with using paper. This is problem for restaurant waiter the probability lost and

duplicates customer information. Additionally, it would affect to reputation restaurant in

operate management of ordering.

hides , the restaurant waiter information also by manual system kept use paper

and this is difficult for restaurant administrator to find waiter information, probability

missing the paper and difficult to arrange the schedule. Sometimes, waiter information

and customer information is important to restaurant administrator for reference in the

future.

Furthermore, restaurant side needs management in the section menu. This is the

important to restaurant waiter to manage the menu. Besides this section is for customer

viewer the menu that restaurant prepared and make their ordering.

As a result, the current system (manual system) is not effective and efficient to

use anymore because the current system cannot save, manage and monitor the restaurant

waiter information, menu i n f d n , customer ordering i n f o d o n and generate

report well.

13 Objective

Based on the problems stated above, the objectives of the project are:

1. to develop online ordering and reservation system in restaurant .. 11. to develop use interface for online restaurant management system

iii. to provide online menu information for customer

1.4 Scope

This section consist of three components which is target user, target area and

project deliverables.

1.4.1 Target User

The groups of user that had been identified to use the system are customer and

administrator.

Customer

This user will register to be a member to use the online system of this online

restaurant management system (ORMS). This online ordering divided into two type of

customw, it is customer dine-in ordering and takeaway ordering. For dinein ordering,

customer will view menu, make online ordering and make a reservation table. But take-

away ordering, customer can view menu and online ordering without reservation table.

After customer make online ordering, customer can take ordering the date that customer

was choose during make online ordering. Event though, customer must confirm online

ordering with restaurant three days before customer take the ordering for dine-in

customer and for take-away customer will be confirm one hour before it whether by

email or phone.

Administrator is the person who will manage the entire system. This type of user

will also do maintenance and control the application of this system. Administrator takes

a mponsibility to register new customer, register new waiter, register new menu into

database, and etc.

1.4.2 Target Area

This systcm will be placed at restaurant.

1.43 Project Deliverables

Regarding to the module that had been identified, the flow of an activity will be

described in term of customer registration module, customer online ordering and

reservation module, waiter module, feedback module, menu module and generate report

module.

Customer Registration Module

Customer registration module contains customer's information such as customer

personal information and other information related to that customer. Then, all of this

information recorded into database.

Customer Online Ordering And Reseavation Module

Customer online ordering and reservation module provides a form that needs to

be fulfilling in term of ordering food and reservation table via online.

Waiter Module

Waiter module contains waiter information such as waiter personal information,

task schedule and other information related to that waiter. Then, all of this information

recorded into database.

Feedback Module

Based on food or everything about the restaurant, customer can send any

suggestion or comment to the restaurant with feedback form. From this form, side of

restaurant will know their weaknesses and strengths.

Menu Module

Menu module is food that restaurant prepared for customer. This module,

customer can view the menu and make decision for order.

Generate Report Module

System provides an option for generate a report. The contents of the report as the

following:

1. The report of customer ordering and reservation table.

2. Customer's information and waiter information.

3. Suggestion or comment that customer insart at feedback form

4. h f i t business for restaurant

This system will be going to help customer and administrator in restaurant

especially part of online ordering and reservation table. Most of restaurant has a problem

of the ordering and reservation table. The result of online ordering and reservation table

will give customer easy to make ordering and reservation table online and hopefully can

smoothen up the job of administrator and waiter. This system also produces a

computerized system in defining the best solution in each ordering and reservation

problem faces by customer and administrator.

1.6 Expected Output

The expected output fiom this project is a system-- that will be able to store

customer's information, waiter's information, menu's information, store customer

information of online ordering and reservation information and customer's suggestion

and generate profit business report. Otherwise this system will change form manual

system to computerized system.

1.7 Conclusion

ORMS are developed as a system-based. Chapter I described each problem

occurred by using the manual system. Project objective and project scope identified the

solution for each of the problem. Broject Significance also being explains to convince

benefits that can be gathered h m this system. This system hopefully can overcome the

problem in the current system. Chapter 11 elaborates the Literature Review and Project

Methodology.

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LITERATURE REVIEW AND PROJECT METHODOLOGY

2.1 Introduction

The second phase in delivering a system is Literature Review and Methodology.

The purpose of Literature Review is to help in explaining how far the question needs to

be investigated to maps out the requirement needed. A Literature Review is a summary

of previous research on a topic. Literature Review can be either a part of a larger report

of a research project. This chapter explains about facts or statement which known as

Literature Review that will be used as guidance in developing the system.

Other that, methodology will elaborate Prototyping model approach. To develop

this system, methodology should be choose for one important part of the Literature

Review.

2.2 Facts and Finding

Facts and findings establishes what the existing system does and what the

problems are, and leads to a definition of a set of options from which users may choose

their required system (Yeates and Wakefield, 2004).

This section will maps out different perspective which related to the project that

will be developed. It focused on the how far the online ordering and reservation table is

important to customers and administrators. In the other situation, it will describe any

element or method which is useful to be used for the purpose of searching and gathered

usehl information in developing this system.

Case Study 1: Internet application for restaurant industry

Refer to Nich (1 999), today restaurant is the important business in industrialized

nation. The restaurant industry is the third largest type of business in the US - over 25%

of retail outlets are eating or drinking establishments, employing 5% of the nation's

workforce.

Palmer (1999), fwthermore internet is an important application in developing

this industry because it cans interact between restaurant and customer. Internet has been

becoming a powefil channel for business marketing and communication.

Nevertheless, according to Schneider and Perry (2001), for new business

opportunities - as it is often called as e-business or e-commerce today.

According to Flynn et a1 (2005), the important in restaurant industry service

today is online ordering. Nowadays the restaurant currently used traditional ordering

system. This traditional system is difficult to waiter to manage part of customer order.

Besides, it may cause problem to restaurant administrator in store customer information

and maybe the information lost. To settle this problem, the restaurant industry has

predicted more quick increase in online ordering. The Internet technology becomes more

popular and the access to the internet becomes more easy and convenient to the public.

The computerized system used in restaurant industry to facilitate restaurant

management without any problem. In addition, this project to develop for improve the

traditional system into computerized system that more systematic, productive and easily

access.

2.2.1 Domain

This Online Restaurant Management System (ORMS) is developed in the field of

ICT in restaurant application. Module that had been specified in this system is based on

a research or application made for restaurant field. ORMS are categorized in restaurant

field because this system concern about online ordering and reservation table. Online

ordering and reservation table is one of restaurant problem which affecting most for

customer and administrator management. The functionality of ORMS concerns on how

to develop a system-based in online ordering and reservation table.

2.2.2 Existing System

Today, there are a lot of system concerns about Online Restaurant management

System existed. The systems are Expressive Creations Sdn. Bhd. (ECSB), DJU catering

and Saloma Theatre Restaurant.

1. Saloma Theatre Restaurant

Saloma Theatre Restaurant invites customer to A Malaysian Showcase Good

Food, Good Service & Good Entertainment. The newly-renovated Saloma Theatre

Restaurant is strategically located in the Golden Triangle, within the shopping,

entertainment and business hub. The buildings and surroundings provide tourist a

breathtaking view of the city's skyscrapers with the backdrop of the magnificent

Petronas Twin Towers. Its location within the vicinity of Malaysia Tourism Centre

(MTC) is the ideal one-stop center convenient for tourists to savor the rich variety of

local fare, discover picturesque holiday getaways, traditional customs, culture and must-

see entertainment of Malaysia.

This website has system for online reservation. This online reservation will be

proposed for this project, restaurant management system online. In this website also has

some information about this restaurant such as location map, other facilities, special

events, culture and traditions, arts and crafts, dinner cultural show. Figure 2.1 shows the

form of online reservation for Saloma Theatre Restaurant.

Figure 2.1: Saloma Theatre Restaurant online reservation

2. Expressive Creations Sdn Bhd (ECSB)

Expressive Creations Sdn Bhd (ECSB) is the company that builds up website for

Beryani King Restaurant. This company involved inside legitimate food business

include catering, restaurant, equipment rental catering and other fields related.

As a company which offered local service relating catering, ECSB offers following

services to the customer council for council like marriage, recite religious verses, open

house, family day, company dinner party, company conference and others. Beryani King

Website is the one of the example restaurant that provides for customer makes their

ordering via online.

Figure 2.2 shows the form for customer order. From the form there was some

information that for customer insert such as customer information and ordering

information. Besides, this restaurant was list the entire menu that they prepared for

customer chooses. After insert all information, the system will display the message

system that the ordering was successfully order. The entire customer ordering

information will be direct to the Beryani King restaurant.

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~ (ex. 03-2855906)

(ex. 03-2855906)

((ex. 019-2855906)

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Waktu Jarnuan:

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Kepeduan laiv:

Figure 2.2: Beryani King online ordering

3. DJU Catering

DJU catering is an experienced company in having help by several skilled

energy, DJU Catering ready to receive food booking cooked and dry for councils such as

wedding, charity night banquet, Hari Raya feast, meeting I seminar I course and other

functions. DJU catering also prepare for customer make their ordering via online. Figure

2.3 shows the form for customer order.

Figure 2.3: DJU catering restaurant online ordering

For make online ordering at DJU catering restaurant, customer should insert all

information about the ordering information and customer information. All the

information will directly to DJU catering and DJU catering will call the customer for

confirmation.

Table-booking.com is a new interactive visual online table reservation system.

The guest chooses the desired date and time at their favorite restaurant, clicks on the

preferred table for the desired number of guests and simply reserves it. Guests can

personalize their booking by selecting form a variety of features, for example smoker1

non-smoker sections, even placing an order in advance from the editable restaurant

menu.

Based on application, there were some new features such as the flash application

to book a table has a new skin in green and every tool has a new created icon in white.

Besides, in the management area there is the possibility to switch from one skin to

another. It is the 1st feature "change skins" and the possibility to add advertising on the

right empty part of the application. Other else, Table-booking.com also provide for e-

card and a photo gallery.

Figure 2.4 shows the form of Table-booking.com system.

Figure 2.4: Table-booking.com reservation table

2.2.3 Technique

During the development of this project, there are several techniques that had

been applied to get as much as information as a guide in develop this system, Sources

are collected from journals, books, electronic resource and observation. Besides, most

observation is done through internet.

In developing the system, AppServ software will be used in term of designing

and implementing code. Database will be created by using MySQL syntax while the

programming languages are based on PHP (Pre-Hypertext Processor). Macromedia

Dreamweaver 8 is used to implement PHP programming language. Apache server had

been chosen as a platform in which the system will run. Image manipulation and image

editing will be done by using Adobe Photoshop CS2.

Observation to the existing system is also done to get the reality of ordering

management environment. There were some reviews of other management system as

references. From the review, there is a lot of information and data that is useful.

2.3 Project Methodology

To develop this system, I had been identified a suitable methodology to be

followed during the implementation of Online Restaurant Management System

(ORMS). Prototyping model explains detail in this section.

2.3.1 Prototype Model

Based on explanation of Prototyping model via the internet, and Yeates and

Wakefield (2004), prototype model is describes based on Figure 2.5 below.

Pranr.~og Phase

Analysis Phase

frnplernmfation

Tes1n.g Ptaw

Figure 2.5: Prototype model

According to Figure 2.5, there are the phases involved:

1. Planning Phase

The project planning starts in this phase. First, the information is gathered from

the restaurant and the end users about the manual system. Before starting built the

system, problem must be analyze in manual system then try to solve the problem. At the

same time, element that is in the database should be known.

2. Analysis Phase

During this phase, the manual system is investigated and improvement

opportunities are identified based on the information gathered in the Planning phase. The

user requirements are gathered, analyzed and reviewed. The final deliverables from this

phase are Analysis Report. Output from this phase is Context Diagram, Data Flow

Diagram (DFD) and Entity Relationship Diagram (ERD).

3. Design Phase

The output produced in the Analysis phase is used to guide the design process of

this system. During this phase, database will be designed. It is design based on

requirement needed by this system. Besides that, an interface will also be designed. It is

based on output of analysis phase which had been gathered from the organization.

4. Implementation Phase

During this phase, the system actually built by using AppSew software and

Macromedia Dreamweaver 8 based on the deliverable produced in design phase.

Database and interface design from design phase will be developed. Then, process of

written code will be done. In this system, programming had divided into two; PHP

language and MySQL database. Interface of a system will be developed by using

Macromedia Dreamweaver 8 and Adobe Photoshop CS2.

5. Testing Phase

After complete develop the system, testing phases will be done. This is important

to test whether code which had been implemented is correct or not. If there is error

occurred, a solution will be finding to overcome the problem. If there is an error, a

modifying code will be done from the beginning phase of development.

2.3.2 Database Life Cycle @BLC)

According to Rob and Coronel(2004), Database Life Cycle (DBLC) contains six

phases which are; database initial study, database design, implementation and loading,

testing and evaluation, operation, and maintenance and evaluation. Figure 2.6 shows the

mechanism of DBLC and explanation for each of the phases.

Figure 2.6: Database Life Cycle (DBLC)

2.3.3 Database Initial Study

Database initial study must discover part of:-

1) Company's operational components such as their nature, function and so on.

2) Define the problem and constraints which affected the business of the company

3) Define the objective to solve the company problem

4) Define scope and boundaries which exist through the application.

The database initial study phase leads to the development of the database system

objectives. From this also, let us examine each of its components is greater detail.

2.3.4 Database Design

The second phase focuses on the design database model that will support

company operations and objectives. It consists of four part as had been explains as

conceptual design, logical design, physical design and DBMS software selection.

1. Conceptual Design

Data modeling is used to create an abstract database structure. The system that

wants to be built must produce a report, queries data and database manipulating must be

run smoothly.

Besides, the system can produce the report, queries data, online ordering result

which are calculated price by the system. Administrator will keep track of all data

inserted into the database. Customer also can insert their data and save direct into

database. Furthermore, the system can be used to update the database, manipulating and

retrieve data.

2. Logical Design

Context Diagram and Data Flow Diagram (DFD) are designed based on ORMS

system that wanted to be built. Microsoft Visio 2003 is used to design both of the

diagrams. Before identified the business rules, entities must be listed.