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Transforming back office, storage and fulfilment

18 - 20 FEBRUARY 2015 PULLMAN ALBERT PARKMELBOURNE

KEY SPEAKERS

Online Retail Supply Chain Summit 2015

Andrea Scown, Chief Operations Officer, Ezibuy (New Zealand)

Patrick Liddy, Supply Chain Architect, Ezibuy (New Zealand)

Albert Knezevic, Vice President Supply Chain Australia & New Zealand, Staples

Paul Greenberg, Executive Director, NORA

Saby Bhat-tacharya, Head of Operations Kmart Online, Kmart

Luke Condon, Head of Toll Consumer Delivery, Toll Holdings

Jo Devery, Chief Buying and Merchandising Officer, Winning Group

Anna Forster, Head of Supply Chain, Aussiecom-merce Group

Scott Gillies, Director Retail APAC, Manhattan Associates

John Peters, Executive Manager Stock & Distribution, Lorna Jane

Elham Jalilzadeh, Head of Supply Chain, Optus

Ben Somerville, Customs and Regulatory Affairs Manager Oceania, DHL Express

Michelle Andreadis, Account Logistics and Returns Manager, Nike Australia

Avon Ray, Distribution and Logistics Manager Australia & New Zealand, Lululemon Athletica

Trevor Evans, Chief Executive Officer, National Retailers Association

Monica Considine, Group Supply Chain Manager, McWilliams Wines

Russell Brooks, Co-Founder, Yellow Octopus

Nat Cooper, Programme Manager, Supply Chain and Inventory Management, Super Retail Group

Paul Phillips, Regional Manager ANZ, Honeywell Scanning & Mobility

Luke Jecks, Managing Director, Naked Wines

Will Rogers, Founder, Kent and Lime

Neville Samuels, Director & Co-Founder, Retailsplash Group

Jethro Marks, CEO, The Nile

Rhod Williams, Chief Operations Officer, Dealsilove.com.au

Hidde Hanenburg, Principal Product Manager, Honeywell

Grant Arnott, Publisher, Power Retail

Gary Wheelhouse, Chief Digital Officer, Harvey Norman

Brad Welsman, Managing Director, SSI SCHAEFER

Sagi Simchon, Managing Director, AdsOne

Gabby Leibovich, Co- Founder, The Catch Group

Jon Northorpe, Head of Logistics and Supply Chain Operations, The Catch Group

Andrew Clark, Managing Director, Logistics Help

Dear Colleagues,

It gives me great pleasure to announce Australia’s largest eRetail supply chain conference, the Online Retail Supply Chain Summit. As the Chairman of this event in 2014 and next year in 2015, it has been inspiring to witness the ambition and the commitment shown by many of us in Australian retail to take online channels to new heights. Given the challenge we face in becoming competitive in our offering to customers at home and abroad, the Online Retail Supply Chain Summit provides a priceless opportunity each year for Supply Chain and Logistics Management, Operations and eCommerce professionals to learn about and develop competitive fulfilment options for their growing online customer base. Joining me are a cast of highly experienced presenters, sharing the time honoured lessons of experience.

Paul GreenbergExecutive Chairman National Online Retailers Association

Endorsers: Media Partner:

Loved it. Great presenters, insights and case studies. The information was current and relevant, plenty of food for thought and ways to energise our supply chain

Logistics and Warehouse Specialist, Nike Australia

WHAT OUR PAST DELEGATES HAVE TO SAY

Interesting and knowledgeable speakers that make you realise that most online retailers are going through or have been through the same issues you are

Supply Chain Manager, Blue Illusion

Excellent conference – the quality of the speakers and content was great

Supply Chain Development Manager, Kathmandu

What’s new at the 2015 Online Retail Supply Chain Summit!

After becoming Australia’s largest eRetail distribution confer-ence in 2014, the Online Retail Supply Chain Summit returns February 2015 with a bigger line-up and more Multichannel retailers than ever!• The speaker line-up has doubled in size for 2015, now with 30 speakers!• Multichannel speakers have doubled with 10 multichannel speakers discussing supply chain reform and implementation• Interactivity and discussions take a central role with more opportunities to network and discuss problems and solutions• More accessible than ever; retailers get easier access to the event with exclusive admission pricing

ONLINE RETAIL SUPPLY CHAIN SUMMIT 2015

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18th - 20th February 2015 MELBOURNE

DAY ONE: WEDNESDAY, 18th FEBRUARY 20158:00 Registration opens9:00 Opening remarks from the Chair Paul Greenberg, Executive Director, NORA

SUPPLY CHAIN PLANNING & PILOTING9:10 PLENARY CASE STUDY Investing in a supply chain overhaul for multi-channel • Using benchmarking and pilot programmes to identify the right supply chain model • The piloting process and key measurements • Do’s and don’ts for pilot programmes • Building the overall case for investment Albert Knezevic, Vice President Supply Chain Australia & New Zealand, Staples

9:40 PLENARY CASE STUDY Collaborative supply chain planning for online retail • Understanding planning horizons (12hours, 12days, 12weeks, 12months, 12quarters) • Soft and firm planning • Engaging executive team stakeholders • Engaging 3pl’s, other vendors and consumers • 3 types of data which prompt collaboration Monica Considine, Group Supply Chain Manager, McWilliams Wines

10:10 PLENARY SESSION B2B2C: Ticking boxes • Supply chains focused on NPS • End-to-end supply chain solutions • Managing the supply chain Luke Condon, Head of Toll Consumer Delivery, Toll Holdings

10:40 Morning Tea

11:10 CASE STUDY Managing growth and efficiency in a fast-changing and complex e-commerce supply chain • Non-standard business models and the power of a customized system • Challenges of managing flash sale campaigns with highly diverse stock through 3PLs • Transitioning from 3PL to a business owned and run distribution center Anna Forster, Head of Supply Chain, Aussiecommerce Group

11:40 Commercial models for delivery options, pricing and cost • Industry standards and customer expectations; Power retail benchmarking report findings • Margins, market size and the finance behind offering incentivised delivery • Implementing pricing options: free shipping, flat rates, real time charges Grant Arnott, Publisher, Power Retail

12:10 Creating a commerce ready supply chain • Discover how your warehouse operation can to be ready… for anything…any channel, any product, anywhere, any time • Supply chain solutions that streamlining the warehouse operation, reducing costs and exceed customer satisfaction and dive profits • The importance of Omni-Channel and Order Management solutions to the future of your retail business Scott Gillies, Director Retail APAC, Manhattan Associates

12:40 Luncheon

1:40 The hurdles and rewards of becoming Omni-Channel • Creating stock visibility: implementing real time POS integrated inventory and order management • After implementation: overcoming inventory issues and training staff • Supporting the service level promise with vendor partnerships • The reward: how Harvey Norman continues from strength to strength by understanding its customers Gary Wheelhouse, Chief Digital Officer, Harvey Norman

WAREHOUSE LAYOUT, PICKING AND RETURNS LOGISTICS2:10 PANEL DISCUSSION Optimising warehouse layout • What factors should businesses consider when determining the best layout, racking, picking and packing approaches for their distribution sites? • How can the warehouse labor cost and scheduling issues be addressed made to reduce cost whilst ensuring delivery in full on time? Albert Knezevic, Vice President Supply Chain Australia & New Zealand, Staples John Peters, Warehouse Manager, Lorna Jane Avon Ray, Distribution and Logistics Manager Australia & New Zealand, Lululemon Athletica

2:50 CASE STUDY Reverse logistics efficiency • Minimising customer effort in the returns and crediting process • Creating flexible and fast inbound returns channels • Efficient processing and dispositioning of return stock for re-sale • Customer expectations of the returns experience Andrea Scown, Chief Operations Officer, Ezibuy (New Zealand) Patrick Liddy, Supply Chain Architect, Ezibuy (New Zealand)

3:20 Afternoon Tea

3:50 CASE STUDY Efficient picking and processing for online retail • How product characteristics and order behaviour influence picking and warehouse layout • Processing methods to prevent bottle necking Ecommerce processing methods • Pros and cons to popular picking methods and warehouse layouts Avon Ray, Distribution and Logistics Manager Australia & New Zealand, Lululemon Athletica

4:20 ROUND-TABLE DISCUSSIONS Discussion A) Making an appropriate investment, which supply chain technology should we be investing in? Facilitated by: Nat Cooper, Programme Manager, Supply Chain and Inventory Management, Super Retail Group

Discussion B) Does making returns easier increase the volume of returns, and how can we find a balance? Facilitated by: Michelle Andreadis, Account Logistics and Returns Manager, Nike Australia

Discussion C) NPS and the supply chain: How do we manage this relationship? Facilitated by: Luke Condon, Head of Toll Consumer Delivery, Toll Holdings

5:00 Closing remarks from the Chair

5:10 Networking Cocktail Reception

ONLINE RETAIL SUPPLY CHAIN SUMMIT 2015

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DAY TWO: THURSDAY, 19th FEBRUARY 20158:00 Registration Opens 9:00 Opening remarks from the Chair Trevor Evans, Chief Executive Officer, National Retailers Association

INVENTORY, SUPPLY AND DEMAND9:10 CASE STUDY Winning online: Effective demand planning for online channels • Same game, different playing field: Clicks versus bricks - how to adapt your approach • Planning to win: Strategies for predicting online demand • Delivering the goods: Improving the accuracy of demand planning for online • The delivery dilemma: Challenges and lessons learnt Jo Devery, Chief Buying and Merchandising Officer, Winning Group

9:40 CASE STUDY Challenges in implementing multichannel system infrastructure • Planning to effectively implement new system infrastructure • Identifying and modelling around the desired customer experience • Approaches to system infrastructure implementation: connecting independent channels or overhaul • Redesigning processes and managing organizational change Elham Jalilzadeh, Head of Supply Chain, Optus

10:10 Welcome to the warehouse of the future: Are you ready for Omni-channel distribution? • How has omni-channel retailing transform physical stores into extensions of the distribution center (DC)? • What evolution will DCs and retailers undergo to support omni-channel distribution symbiotically and effectively? • Learn why a voice solution, with its inherent speed, flexibility and accuracy, is ideal in getting an omni-channel environment up and running Paul Phillips, Regional Manager ANZ, Honeywell

10:40 Morning Tea

FULFILMENT MODELS 11:00 CASE STUDY Establishing store based fulfilment • Benefits of shipping direct to customer from store network: ship-to-store, ship-from-store and click & collect • Technological requirements for store based fulfilment • Challenges and problems in establishing store based fulfilment Saby Bhattacharya, Operations Manager Multichannel, Kmart

11:30 PANEL DISCUSSION Navigating logistics as a start up • How can small online retailers overcome high shipping costs for low volumes? • Balancing the cost of returns with the need for a return customer base • How can smaller retailers capitalise on their agility to compete against larger competitors? • Exiting the start-up phase and coping with growth Russell Brooks, Co-Founder, Yellow Octopus Will Rogers, Founder, Kent & Lime Jethro Marks, CEO, The Nile Neville Samuels, Director & Co-Founder, Retailsplash Group12:10 Shipping to consumers overseas • Where are Australian cross-border purchases coming from? • High growth, low barrier markets for Australia retailers • Key shipping and Customs tips for all shippers to all markets • Minimising the interference of duties and taxes in Australia cross-border trade Ben Somerville, Customs and Regulatory Affairs Manager Oceania, DHL Express

12:40 Luncheon

1:40 CASE STUDY Using drop-shipping in the distribution network • Combining International drop shipping with domestic supply chain and fulfilment • Creating a convergent commerce platform to support multiple supply and fulfilment models • Creating and managing supplier and logistics partnerships • How establishing multiple supply chain models and fulfilment options drives growth and overcome the barrier of scale Rhod Williams, Chief Operating Officer, Dealsilove.com.au

2:10 Automated warehouse solutions for eCommerce • Intralogistic trends and challenges for eCommerce • Using technology to unlock the potential in flexibility, productivity and accuracy • Example: The Catch Group Gabby Leibovich, Co-Founder, The Catch Group Jon Northorpe, Head of Logistics and Supply Chain Operations, The Catch Group and Director, The Thought Group

2:40 CASE STUDY Transitioning from owned to outsourced warehousing and fulfilment • The process of outsourcing: a checklist for pure play retailers • Challenges, pitfalls and compromises in the outsourcing process • What’s worked and what hasn’t? Neville Samuels, Director & Co-Founder, Retailsplash Group

3:10 Afternoon Tea

3:30 Beyond the barcode: Eyes forward, hands-free, ready to move • Harnessing the power of multi-modal work flows • Global data captures trends in the distribution centre Hidde Hanenburg, Principal Product Manager, Honeywell Scanning & Mobility

4:00 CASE STUDY Positioning DC’s in the distribution network • Decentralizing the supply chain create more value for customer hubs • Identifying the need to create unique vendor partnerships • Connecting the customer and the supplier to crowd source demand Luke Jecks, Managing Director, Naked Wines

4:30 Efficient fulfilment of Online Orders in the Distribution Centre • Why is fulfilling online orders so challenging? • Efficient ways to deal with online orders and returns • Picking Methodologies, Sorting and Packing orders, Batching Orders • Case studies Brad Welsman, Managing Director, SSI SCHAEFER

5:00 ROUND-TABLE DISCUSSIONS Discussion A) Overcoming the inventory challenge for multichannel, planning, allocation and replenishment Discussion B) Implementing a custom eCommerce platform: challenges and lessons Discussion C) Deciding to fulfil from offshore, where and when is right for our business? Facilitated by: Nat Cooper, Programme Manager, Supply Chain and Inventory Management, Super Retail Group

5:40 Closing remarks from the Chair, conference closure

18th - 20th February 2015 MELBOURNE

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POST-CONFERENCE WORKSHOPS:DAY THREE: FRIDAY, 20th FEBRUARY 2015

WORKSHOP A: 9:00- 12:30Managing the three keys to outstanding eCommerce: Order management, inventory and warehousing In this interactive ‘deep-dive’, delegates will be taken through the key foundations of outstanding eCommerce operations. Hosted by the highly experienced, Andrew Clark, Managing the three keys to outstanding eCommerce includes case studies, practical exercises and a Pareto Analysis for warehouse optimisation.

• The marriage between inventory, warehousing and order management • Inventory planning and forecasting: matching demand and supply • Business process design for effective order management • 12 Principles of high performance warehousing: case studies, skills and exercises to improve your warehouse • Warehouse layout design and how to conduct a Pareto analysis to rank and position stock • Exercise: Pareto Analysis and product slotting Slot your own warehouse for immediate productivity gain, delegates encouraged to bring own warehouse data

Andrew Clark, Managing Director, Logistics Help

WORKSHOP B: 1:30- 4:30Borderless Shopping: Reach new markets efficientlyIn the rapidly changing world of eCommerce, tomorrow could look vastly different from today. Domestic delivery is only one channel among many needed to cater for the ever growing eCommerce industry.

Learn to expand your supply and customer base, develop a flexible and efficient international B2C freight model with greater control and visibility, and in return provide an enhanced customer experience.

• Identify new innovations & technologies for supply chain efficiencies In the global eCommerce market. • Create innovative supply-chains and systems for bricks and mortar retailers with a lack of an international footprint. • Reverse logistics – Identify the true cost of ‘Free Returns’, deal with returned items in a way that reduces the loss.

Sagi Simchon, Managing Director, AdsOne

Morning / Afternoon Tea and Lunch are provided for all delegates

SPONSORSHIP OPPORTUNTIES

Benefits of sponsoring: • Opportunity to address a room full of qualified decision-makers  • Face to face meetings with decision-makers • Visible branding through our direct marketing campaigns to industry professionals • Position your products/services as key solutions in front of decision-makers • Opportunity to maximise qualified lead generation through speaking to decision makers • Opportunity to facilitate business networking functions under your brand

To find out how you can be involved, Call the sponsorship team at: +61 (0)2 9247 6000 or email: spex@akolade.com.au

BENEFITS OF ATTENDING IN 2015

Effectively plan, finance and pilot multichannel overhaul for modern customer and channel demands• Understand how to establish store based fulfilment and other fulfilment models• Walk through back-office systems implementation and integration• Learn from warehouse reform and optimisation case studies from a variety of business structures • Get expert tips on cross border trade and how to minimise interference of duties and taxes• Understand how to outsource warehousing and delivery effectively as a start up

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