opalis to orchestrator and microsoft system center service manager 2010 to 2012 eamon o’reilly...
TRANSCRIPT
![Page 1: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/1.jpg)
Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012Eamon O’Reilly & Ranganathan SrikanthMicrosoft Corporation
MGT325
![Page 2: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/2.jpg)
Agenda
What’s new in System Center
2012SM 10 -> SM
2012Opalis 6.3 -> Orchestrator 2012
Better together
Learn new capabilities
Incorporate best practices
Key Takeaways
![Page 3: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/3.jpg)
Self-Service
Service Delivery
and Automation
System Center Helps Deliver IT as a Service
Deploy
Configure
Service Model
DC Admin
Operate
Monitor
Virtual
Physical
Public Cloud
Private Cloud
Virtual Machine Manager
Operations Manager
App Controller
Service Manager Service Manager
Orchestrator
Configuration Manager
Data Protection Manager
AppOwner
Application ManagementService Delivery and
AutomationInfrastructure Management
![Page 4: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/4.jpg)
Configure and Deploy Service Delivery and Automation
STANDARDIZATION SELF-SERVICE AUTOMATION
Give consumers of IT services the ability to identify, access,
and request services as needed.
Controlled empowerment.
Request offerings displayed based on user role.
Intuitive, easy-to-navigate portal.
Automate the service processes and systems
necessary to the fulfillment of consumer requests.
Automate routing of requests for approval and notification.
Automate provisioning of the service request.
Standardize the services provided by IT to consumers.
Define the services to be offered.
Define the request offerings that will be contained within a service offering.
Identify who needs to be involved (approvals, notifications, fulfillment).
![Page 5: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/5.jpg)
SM10 -> SM2012
![Page 6: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/6.jpg)
Session Objectives and Takeaways
Session Objective(s): Planning considerations and process to upgrade from Service Manager 2010 to Service Manager 2012Share upgrade best practicesDemonstrate in-place upgrade of SM 2012Demonstrate a pre-req checking tool
Takeaway(s)You can upgrade successfully with minimal downtimeMany customers have successfully upgraded to productionUpgrade guides provide step-by-step instructions
![Page 7: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/7.jpg)
WHY UPGRADE?Perf & Scale improvements
Perf improvementsMinimum of 25-30% faster than SM 2010 SP1Create, Delete Incident, Folders, templates – 80% fasterMore responsive and snappier experiences for common operations
Viewing incidents, computersSearching KA
Scale improvementsUp to 80 analyst consoles / server
![Page 8: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/8.jpg)
WHY UPGRADE?Updates to key features
Support for Parallel activities in Change ManagementSupport for Parent-Child relationships in incidentsSupport for Duplicating TemplatesSupport for Periodic NotificationsAdvanced Reporting capabilities / AnalyticsConnector upgradesPowerShell enhancementsShortcut keys
![Page 9: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/9.jpg)
WHY UPGRADE?New investments
• Service Request with SharePoint 2010 integration
• Cloud Services Management Pack for Private Cloud
New solutions
• SCVMM & SCO connectors for SM• SCOM & SCCM connectors for DW
New Connector
s
• Service Catalog• Service Level Objectives
New features
![Page 10: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/10.jpg)
UPGRADE PREPARATION
Pre-requisite changesSKUs, License Key changesSupported upgrade scenarios/pathsSM & OM compatibilityIntegration with partner/in-house solutions
![Page 11: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/11.jpg)
HARDWARE PRE-REQS
Unchanged from SM 2010
![Page 12: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/12.jpg)
SOFTWARE PRE-REQS
![Page 13: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/13.jpg)
OS SUPPORTConsole
XP is not a supported OS for ConsolesWorkarounds
Terminal Services
![Page 14: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/14.jpg)
BROWSER SUPPORTPortal
Firefox is not a supported portal client
![Page 15: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/15.jpg)
SOFTWARE PRE-REQ CHANGESManagement Servers
OS requirementsW2K8 R2 SP1
Other componentsSQL Native clientSQL Server 2008 Analysis Management ObjectsSQL Server 2008 Analysis Data ObjectsPowerShell 2.0
![Page 16: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/16.jpg)
SOFTWARE PRE-REQ CHANGESPortal, Reporting components
PortalSharePoint 2010NET 4.0Silverlight 4.0 (required only on the client)IE 8, 9 (required only on the client)
SQL Server 2008 Analysis ServicesStandard edition supportedEnterprise edition provides better usability, scale, performance and cube maintenance
![Page 17: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/17.jpg)
UPGRADE PREPARATION
Pre-req changesSKUs, License Key changesSupported upgrade scenarios / pathsSM & OM compatibilityIntegration with partner/in-house solutions
![Page 18: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/18.jpg)
SKUs, LICENSE KEYsRTM release
Current SKU Upgraded SKU Status
SM 2010 SP1 CU3 Eval SM 2012 RTM Eval Eval duration unchanged
SM 2010 SP1 CU3 Select SM 2012 RTM Select Licensed
SM 2010 SP1 CU3 Retail SM 2012 RTM Select Licensed
SM 2012 RC Eval SM 2012 RTM Eval Eval duration unchanged
SM 2012 RC Eval SM 2012 RTM Select Licensed
License keys needed to upgrade to a licensed version.Eval to Licensed version (activation) is not supported
![Page 19: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/19.jpg)
UPGRADE PREPARATION
Pre-req changesSKUs, License Key changesSupported upgrade scenarios / pathsCapacity planningSM & OM compatibilityIntegration with partner/in-house solutions
![Page 20: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/20.jpg)
SUPPORTED UPGRADE SCENARIOS
In-place upgrades only
![Page 21: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/21.jpg)
UN-SUPPORTED UPGRADE SCENARIOS
Rolling upgrades
![Page 22: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/22.jpg)
POSSIBLE UPGRADE SCENARIOS
Side-by-Side upgradesUsing Orchestrator to keep instances in syncCustom implementationNo Out of the Box runbooks that deliver this scenario
![Page 23: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/23.jpg)
UPGRADE PATHS
SM 2012 RTM
SM 2010 SP1 CU3
SM 2012 RC
*no upgrade for SM 2010 portal
![Page 24: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/24.jpg)
UPGRADE PREPARATION
Pre-req changesSKUs, License Key changesSupported upgrade scenarios / pathsSM & OM compatibilityIntegration with partner/in-house solutions
![Page 25: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/25.jpg)
SM & OM compatibility
OM 2007 R2 OM 2012
SM 2010 Agent based monitoring
Agentless monitoring only
SM 2012 Agent based monitoring
Agentless monitoring only
![Page 26: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/26.jpg)
UPGRADE PREPARATION
Pre-req changesSKUs, License Key changesSupported upgrade scenarios / pathsSM & OM compatibilityIntegration with partner/in-house solutions
![Page 27: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/27.jpg)
Upgrade best practices
Treat upgrade like any other projectMitigate risk
Create a sandbox environment to test upgradeThis cannot be over emphasized
Use production data in pre-prod environmentThis will give you peace of mind and realistic performance expectations
Have pre-prod and production users in the same domain (easier to test)
Plan & perform UAT in your sand-box environment prior to upgrade
![Page 28: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/28.jpg)
Prepare a sandbox
environment
Extract production
data
Standup sandbox
environment
Upgrade to SM 2012
UPGRADE LIFECYCLE
![Page 29: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/29.jpg)
PLAN FOR DR
Upgrades could run into non recoverable errorsSM topology can be complexDR plan is essential to restore state
DR Guide documents the steps required
![Page 30: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/30.jpg)
Demo – SM 2010 to SM 2012
Srikanth RanganathanProgram ManagerSystem Center Service Manager
In-place Upgrade Service Manager 2010
![Page 31: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/31.jpg)
![Page 32: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/32.jpg)
![Page 33: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/33.jpg)
![Page 34: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/34.jpg)
![Page 35: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/35.jpg)
![Page 36: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/36.jpg)
![Page 37: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/37.jpg)
Example error in the log file
MSI (s) (1C!9C) [10:19:19:290]: Product: Microsoft System Center 2012 - Service Manager -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 25156. The arguments are: -2147217900, MODIFY FILE encountered operating system error 112(There is not enough space on the disk.) while attempting to expand the physical file 'C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\CMDWDataMart.mdf'.,
![Page 38: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/38.jpg)
ERRORS DURING UPGRADE
You have to restore it to its original state using DR process
![Page 39: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/39.jpg)
Demo – Pre-req tool
Srikanth RanganathanProgram ManagerSystem Center Service Manager
Remote pre-req tool
![Page 40: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/40.jpg)
![Page 41: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/41.jpg)
FAQ
Can I continue to monitor SharePoint 2010? Yes. OM 2007 agents and OM 2012 agents are supported. You have to install OM 2012 agent before SM 2012 install
What happens to unsealed MPs that have been used to customization?
Out-of-box solution MPs are sealed and upgradedCustomer modified MPs are untouched
What happens to existing user roles, subscriptions and workflows?
User roles, subscriptions, and workflow continue to function unaffected
41
![Page 42: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/42.jpg)
FAQ - Continued
What happens to form customizations?Custom forms (via Authoring Tool) may require layout adjustments. Margin and alignment shifts with new form styles
What happens to 3rd party product integration?Partners have not had much time to test their integration with SM 2012 pre-release bitsCheck with the partner to verify in-place upgrade to SM 2012
2010 PortalSM 2010 Portal is not upgradable to SM 2012SM 2012 is SharePoint 2010 based
Customizations must be implemented in this framework42
![Page 43: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/43.jpg)
In Review: Session Objectives and Takeaways
Session Objective(s): Planning considerations and process to upgrade from Service Manager 2010 to Service Manager 2012Share upgrade best practicesDemonstrate in-place upgrade of SM 2012Demonstrate a pre-req checking tool
Takeaway(s)You can upgrade successfully with minimal downtimeMany TAP customers have successfully upgraded to productionUpgrade guides provide step-by-step instructions
![Page 44: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/44.jpg)
Opalis -> Orchestrator
![Page 45: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/45.jpg)
Microsoft Confidential.
• Unified installer experience based on System Center best practices• REST based web service supporting OData to enable easy
management and reporting of the Orchestrator runtime environment
• Orchestration Console web portal for IT operators• Runbook Tester can step over the “Invoke Runbook” activity• Variables have an “Encrypted” option• “Invoke Runbook” now offers a security credentials
• Performance / Stress / Scale improvements• Globalization• Runtime accessibility support (Orchestration Console)• Security best practices• Common Engineering Criteria• Manageability (Operations Manager MP, Best Practices Analyzer)
System Center 2012 Orchestrator Improvements
![Page 46: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/46.jpg)
Orchestrator Terminology
Opalis
PolicyObjectFoundation ObjectsOpalis ClientAction ServersAction ServiceTesting ConsoleOperator ConsoleOpalis Remote Execution ServiceOpalis Action Server Watchdog
Orchestrator
RunbookActivityStandard ActivitiesRunbook DesignerRunbook ServerRunbook ServiceRunbook TesterOrchestration ConsoleOrchestrator Run Program ServiceOrchestrator Runbook Server Monitor
![Page 47: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/47.jpg)
Orchestrator Architecture
•Management service•Deployment Manager•Database configuration•Runbook server monitor
Management Server
•Runbook service•Policy Module•Standard Activities• IP components
Runbook Servers
•Designer•Runbook Tester•Policy Module•Standard Activities
Designers
•REST oData web service•Silverlight console
Web Features
Orchestrator Runbook Designer
Managementserver
Orchestrator web service
Server running Internet
Information Services (IIS)
Port 81: REST-based web service
Port 82: Orchestration console
Orchestration consolerunning in a browser
Runbook servers
Runbook Designer
Runbook Tester
Logs
Jobs
Runbooks
Orchestration database
![Page 48: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/48.jpg)
Migration Paths
Not SupportedOpalis Robot Policies (all versions)Opalis Integration Server Policies (all versions 5.2 and earlier)In-Place Upgrades
Supported (Export/Import of Policies)
Opalis Integration Server Policies (versions: 5.3, 5.4, 5.45, 5.5, 5.51, 5.52,5.6, 5.6.1, 5.6.2, 6.0, or 6.2)Opalis Integration Server 6.3 Policies
![Page 49: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/49.jpg)
Understanding what changed
You must rework…Policies that are configured for Legacy Mode No more Cycles No more Multiple Starting Points
Policies that contain Legacy Objects
Good news is…The migration path is straight forwardNearly everything you have learned for OIS applies to Orchestrator!
![Page 50: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/50.jpg)
Step 1:Install Orchestrator on a NEW Server
Step 2:Export OIS 6.3 Policies
Step 3:Import the OIS 6.3 Policies into Orchestrator
Step 5:Test the Runbooks in the NEW environment
Legacy Objects
Non-Updated IP Objects
Unknown Objects
Step 4:Re-work the Runbooks as necessary R
epla
cing
Migration Process
![Page 51: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/51.jpg)
Demo - Opalis to Orchestrator
Eamon O’ReillyProgram ManagerSystem Center Orchestrator
Migration Opalis policies to Orchestrator Runbooks
![Page 52: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/52.jpg)
Integration Packs
OIS 6.3 Third-Party and System Center Integration Packs…
Have to conform to a new Encryption ModelWill not work in OrchestratorRequire UpdatingUpdated versions are new software for Orchestrator (and will not work in previous versions)
Orchestrator Integration Pack Activities REPLACE OIS 6.3 Integration Pack Objects
This goes for QIK-made Integration Packs as well
![Page 53: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/53.jpg)
Opalis Quick Integration Kit
It has been replaced by the Orchestrator Integration Toolkit
All OIS 6.3 QIK-made Integration Packs and Objects will need to be updated
Update Process is simple, involving:Replace Reference DLL (from QIK to OIT)Find/Replace in the code (updating naming and references)Recompile DLLRecompile Integration Pack in the new Orchestrator IP Wizard
![Page 54: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/54.jpg)
Better Together
![Page 55: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/55.jpg)
SC2012 Service Manager & OrchestratorBetter Together
Orchestrator Connector for Service ManagerRunbook Activity templates
![Page 56: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/56.jpg)
System Center 2012 Service Manager & Orchestrator – Better together
![Page 57: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/57.jpg)
New update to the app has been released…
Need to apply the update on the server
Demo scenario
![Page 58: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/58.jpg)
Understand the changes and
improvements in both products
Refactor runbooks & Leverage SM
templates to take advantage of new
capabilities
Key Takeaways
Service Manager & OrchestratorIntegrate human & machine processes
![Page 59: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/59.jpg)
Resources
Connect. Share. Discuss.
http://northamerica.msteched.com
Learning
Microsoft Certification & Training Resources
www.microsoft.com/learning
TechNet
Resources for IT Professionals
http://microsoft.com/technet
Resources for Developers
http://microsoft.com/msdn
![Page 60: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/60.jpg)
Complete an evaluation on CommNet and enter to win!
![Page 61: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/61.jpg)
MS Tag
Scan the Tagto evaluate thissession now onmyTechEd Mobile
![Page 62: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/62.jpg)
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to
be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS
PRESENTATION.
![Page 63: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/63.jpg)
Backup Slides
![Page 64: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/64.jpg)
Opalis
![Page 65: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/65.jpg)
Orchestrator 2012
![Page 66: Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation MGT325](https://reader034.vdocument.in/reader034/viewer/2022051416/56649e755503460f94b76a40/html5/thumbnails/66.jpg)