open communication wins
DESCRIPTION
The majority of all IT projects fail. They ship too late, are over budget or come with a lack of quality. Studies show: They don’t fail because of missing technical knowledge. The failure is a consequence of missing communication and / or miscommunication. The requirements are unclear, the change requests are even more unclear. The team doesn’t discuss emerging issues properly. Some team members recognize errors and but they do not name them, because they fear suffering disadvantages. How can we establish an open conversation about the project aim and the progress of the project? What do I have to do? What should I expect from my team members? What are our first steps into an open and fair communication, so that we are able to deliver our projects with success?TRANSCRIPT
![Page 1: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/1.jpg)
BERATUNG JUDITH ANDRESEN
SESSION | AGILE ON THE BEACH SEPTEMBER, 4TH 2014, PENRYN
OPEN COMMUNICATION WINS
![Page 2: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/2.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS
JUDITH ANDRESEN
project coach !
judithandresen.com @judithandresen
2
![Page 3: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/3.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS3
„The role of the professional developer is a communications role as well as a
development role.“
ROBERT C. MARTIN , THE CLEAN CODER
![Page 4: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/4.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS4
70% of failed IT projects: missing / misleading communication
![Page 5: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/5.jpg)
BERATUNG JUDITH ANDRESEN UNTERNEHMENSKULTUR UNTER DRUCK5
Decisions: only 20% conscious
![Page 6: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/6.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS6
OPEN COMMUNICATION
Gut feelingsFacts
Well-aimed Communication
in Cooperation
![Page 7: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/7.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS7
Classic / agile approach Trust & Motivation First steps into a open communication
AGENDA
![Page 8: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/8.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS8
We all have had the same experience. We spent a lot of time there.
WHAT WE HAVE LEARNED SO FAR
![Page 9: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/9.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS9
Text
IMAGE SOURCE: FLICKR
![Page 10: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/10.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS10
We all have had the same experience. We spent a lot of time there.
WHAT WE HAVE LEARNED SO FAR
BE PERFECT!
![Page 11: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/11.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS11
_ Replace rule-of-thumb work methods with methods based on a scientific study of the tasks.
_ Scientifically select, train, and develop each employee rather than passively leaving them to train themselves.
_ Provide "Detailed instruction and supervision of each worker in the performance of that worker's discrete task"
_ Divide work nearly equally between managers and workers, so that the managers apply scientific management principles to planning the work and the workers actually perform the tasks.
SCIENTIFIC MANAGEMENTWIKIPEDIA: FREDERICK TAYLOR
![Page 12: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/12.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS12
„Human Resources“„Human Being“
![Page 13: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/13.jpg)
BERATUNG JUDITH ANDRESEN UNTERNEHMENSKULTUR UNTER DRUCK13
I don’t want to be a number. !
If there was a number, I am the number one.
![Page 14: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/14.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS14
P A S S I V E P A R T
of the Plan
![Page 15: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/15.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS15
_ Individuals and interactions over processes and tools
_ Working software over comprehensive documentation
_ Customer collaboration over contract negotiation
_ Responding to change over following a plan
AGILE MANIFESTOWEBSITE
![Page 16: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/16.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS16
#HumanBeings #TeamWork
![Page 17: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/17.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS17
#Transparency #Feedback #SelfOrganization
![Page 18: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/18.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS18
TACIT ASSUMPTIONS
Nature BusinessLeadership
VALUES
Nerds Conservative
ATTRIBUTES
Furnishing Projects
Uniforms
WIKIPEDIA: SCHEIN’S MODEL
ORGANIZATIONAL CULTURE
Flyers Slogans
„This is how we work“
![Page 19: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/19.jpg)
BERATUNG JUDITH ANDRESEN UNTERNEHMENSKULTUR UNTER DRUCK19
Am I allowed to talk?
![Page 20: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/20.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS20
Classic / agile approach Trust & Motivation First steps into a open communication
AGENDA
![Page 21: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/21.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS21
The effort for changing behavior is high !
Am I rewarded for this effort? Is the result worth it?
![Page 22: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/22.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS22
What should I do? What contribution is expected of me? !
What can I not do?
![Page 23: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/23.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS23
#Purpose #Autonomy #Mastery
MOTIVATIONDANIEL H. PINK, DRIVE
![Page 24: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/24.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS24
TRUST IS BASED ON CERTAINTY
Physiological needs
Love / Belonging
Safety
Esteem
Self-actualization
MASLOW’S HIERARCHY OF NEEDS
![Page 25: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/25.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS25
Classic / agile approach Trust & Motivation First steps into a open communication
AGENDA
![Page 26: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/26.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS
AN AGILE TRANSITION IS COMPLEX
26
Complex Emergent Practice
Complicated Good Practice
Chaotic Novel Practice
Obvious Best Practice
WIKIPEDIA | DAVE SNOWDEN
![Page 27: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/27.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS
Disorder
AN AGILE TRANSITION IS COMPLEX
26
Complex Emergent Practice
Complicated Good Practice
Chaotic Novel Practice
Obvious Best Practice
![Page 28: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/28.jpg)
BERATUNG JUDITH ANDRESEN UNTERNEHMENSKULTUR UNTER DRUCK27
Just some ideas, not best practices
![Page 29: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/29.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS28
We solve complex problems in a team
1
![Page 30: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/30.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS29
_ Retrospectives _ Post Mortem Analysis _ Root Cause Analysis _ Daily Stand Up Meetings: Impediments
LISTEN & TALK!
1
![Page 31: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/31.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS30
Do we follow the old paths?2
![Page 32: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/32.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS31
_ Informal Meetings :-) _ Company breakfast _ Lunch Lottery / Time for Tea
INTROSPECT & TALK
2
![Page 33: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/33.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS32
3ARE WE CERTAIN?
![Page 34: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/34.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS33
_ „Management by wandering around“ _ Articulate your gut feeling _ Articulate underlined feelings of the others _ Talk about your own mistakes
HUNT THE ELEPHANTS & TALK!
3
![Page 35: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/35.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS34
DO WE HAVE THE RIGHT ATTITUDE?
4
![Page 36: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/36.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS35
_ Be a role model! _ Take small steps! _ Celebrate successes!
LEARN & TALK!
4
![Page 37: Open Communication wins](https://reader034.vdocument.in/reader034/viewer/2022042714/549f7338ac795910768b4a53/html5/thumbnails/37.jpg)
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS
JUDITH ANDRESEN
project coach !
judithandresen.com @judithandresen
36
GOOD LUCK!