open scape contact centre
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Open scape contact centreTRANSCRIPT
Nashua Communications 2011. All rights reserved.
OpenScape Contact Centre(OSCC)
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Nashua Communications 2011. All rights reserved.
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Nashua Communications 2011. All rights reserved.
85% of Contact Centers in SA is less than 30 Agents
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Latest Technology
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Feature for Feature…
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Specific fit:EntryAgile
Enterprise
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Up to 7500 Networked Agents
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Multi Tennant
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Location Free
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Nashua Communications 2011. All rights reserved.
Patented Skills Based Routing
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Integrated IVR
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Full Outbound Dialing
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Manual Dialing
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Preview Dialing
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Progressive Dialing
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Predictive Dialing
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Nashua Communications 2011. All rights reserved.
Blast / Agent-less Dialing
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Extended Reporting
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No Yearly License Fees
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Nashua Communications 2011. All rights reserved.
Intuitive User Interfaces
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Social Media
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Nashua Communications 2011. All rights reserved.
Page 23June 2010
Nashua Communications 2011. All rights reserved.
Page 24June 2010
Nashua Communications 2011. All rights reserved.
Page 25June 2010
Nashua Communications 2011. All rights reserved.
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Thank you for your attention