open source business ecosystem - phd work
DESCRIPTION
Open source ecosystem is very specific. In the same market we meet companies, end-users, professionals customers, editor, IT service providers and community with non-profit organization. These actors interact and create value. Our research studies interaction between these actors and the impact on service value chain. Through an interaction model, Actor-network theory, and value chain of IT service, we interviewed 50 professionals (editor, IT service providers, CIO and community) with qualitative approach. We will present for the first time the results of this research. This presentation will be oriented with a managerial approach: - CIO: Do you have to choose an editor ? An IT service provider ? - IT service provider: Community are better than Editor ? Where is the business in community approach ? - Editor: Are you sure community is your friend ?TRANSCRIPT
Open Source Ecosystem
Jonathan Le Lous
PhD in Strategic Management
Management Research Center
Toulouse University
Introduce myself
My scientific work
Studies :
Impact of open source in the IT market with a focus on service provider
My scientific steps : qualitative approach
My investigation in classics six steps :
1) Academic knowledge2) Creating an analysis model3) Exploratory interviews (18 persons)4) Finals questionnaires (25 questions)5) Finals interviews (34 persons )6) Conclusions
Sample: Editor, service's provider, user and community
Red Hat Microsoft Nuxeo Talend SpagoBI April 2SI AF83 Agesys Aliasource Alter Way Smile Atos Origin Cap
Gémini Bull Bonitasoft Avencall BeWare Claptor Cyberconseil Enovance GLPI FusionInventory Marie-Claire Agence Nationale des Chèques Vacances Groupement des
mousquetaires Ingres Les Arts Décoratifs Lundi Matin Business Meliweb Ministère de la Culture Mutualang
Option Service Sensio Labs Xwiki FreeNas Adullact Obeo Journal Officiel Canonical Ministère de l'Economie et des
Finances Révolution Linux Axens Barreau du Québec INRIA Pierre Audouin Consultants
Today I present a part of my work with a managerial approach :
Which, when and why I choose (or not) a supplier to contribute to my open source project success
Today
Three time of IT services: 3A
Agreement What are the best
ways for my IT project ?
Adaptation Deployment, Integration and training
Assistance Support Help desk
Zimmerman et Jullien (2006)
Actor-network theory: Which, when, why ?
User / customer
Agreement
Adaptation
Assistance
IT service provider
Editor Community Software
Five actors have influence on service offer
9 open source's actor's strategies
None opportunist focused
User
User doesn't use or it use open source but it doesn't be aware
Use selectively with cost and/or quality approach
Open source strategy but with non-exclusive approach
Service's provider
No or very few business with open source
Use selectively with added value chain and/or self-reliance approach.
Open source competitiveness approachMore than 80% turnover
Editor
Proprietary approach
Openness marketing strategy with paid version or paid add-ons
Exclusive open source strategy with one version of the software
Category
Strategy
Agreement: Which and why ?
IT service provider
Neutral actor (maybe): It selects a technology that meets your needs
It is a specialist
It have capacity to manage all the project
Adaptation: Which, when and why ?
Editor or community levelAll contributor levelAll contributor level
Core software
Major changes
Minor changes
Add-on
Add-on Add-on
Add-on
Adaptation: My community is rich
Software with editor
Only editor must contribute to all major changes and core changes
Community software
IT service provider can do that but you must verify if your supplier contribute to the community or have intern skills
For the other modification
Editor or IT service provider can do that.
Assistance: Which and when
Level 1 and Level 2
IT service provider and Editor guarantee fast answers
or Community with no guarantee
Level 3
Editor
but in some situations Big IT service providers have a global contract with editor and they manage the three levels
Thank you for your attention
Do you have any questions ?
More information :
0668843284
blog.itnservice.net
To be continued...