open source it monitoring and itsm for bfsi
TRANSCRIPT
Page 1Altnix Confidential 2015
Open Source IT Monitoring and ITSM for BFSI Companies
www.altnix.com
Page 2Altnix Confidential 2015
Banks Finance Insurance
Page 3Altnix Confidential 2015
Top Concerns for CTO• Business Continuity
• Capacity Planning
• Operational Efficiency
Page 4Altnix Confidential 2015
Typical IT Operations
NOCCorporate Office
In-House Infrastructure
Data Center
Branch Office Branch Office Branch Office
DR Site
Page 5Altnix Confidential 2015
IT Operations Metrics
Corporate Office
Branch Office Branch Office Branch Office
DR Site
ServersUptime AvailabilityResource UtilizationPerformance
ApplicationsAvailabilityPerformanceLoad Utilization
NetworkLink StatusBandwidth
IT UtilizationEnd User Behavior
Failover & Recovery
IT UtilizationEnd User Behavior
IT UtilizationEnd User Behavior
Page 6Altnix Confidential 2015
Applications
Page 7Altnix Confidential 2015
Databases
Page 8Altnix Confidential 2015
OS and Virtualization
Page 9Altnix Confidential 2015
Hardware
.. and anything SNMP
Page 10Altnix Confidential 2015
Single Tool Covers All
Page 11Altnix Confidential 2015
OPEN SOURCE ITSM TOOL
Page 12Altnix Confidential 2015
Typical ITSM Workflow
Service Desk
24x7 NOC with Monitoring ITSM Elements
Service request
Incidents
Service Management
Incident Management
CMDB Changes SLA
Page 13Altnix Confidential 2015
Incident Management
Incidents
Issue Priority
Service Level SLA
Support Structure and Escalations
Affected CMDB and CI
Reports and Compliance
Page 14Altnix Confidential 2015
CMDB and CIUnder
“Computer”
•Desktop•Laptop•Phone•Server•PDA•Other
Under “Hardware”
•Keyboard•Modem•Monitor•Mouse•Printer•Router•Scanner•Security•Switch•USB Device•WLAN AP
Under “Location”
•Building•Floor•IT Facility•Office•Outlet•Rack•Room•Workspace•Other
Under “Network”
•LAN•WLAN•GSM•Telco•Other
Under “Software”
•Admin Tool•Client App•Client OS•Embedded•Middleware•Server App•Server OS•User Tool•Other
.. And create your own custom Config Items (CI)
Page 15Altnix Confidential 2015
Service Desk
Service Desk
Service Catalog
Service Level SLA
Support Structure and Escalations
Affected CMDB and CI
Performance Reports
Page 16Altnix Confidential 2015
Process Management
Manage Multiple IT and Non-IT Processes
Page 17Altnix Confidential 2015
Change Management
Introduce New Services
Manage Asset Life Cycle
Improve Efficiency
Streamline Business Process
Reports and Metrics
Page 18Altnix Confidential 2015
Open Source ITSM Tool
IT Service Management
Service Desk
Incident Mgmt
Problem
Mgmt
Service Catalogue
Service SLA
Mgmt
Process Mgmt
Asset and CMDB
Knowledge Base
Change Mgmt
Reports
Page 19Altnix Confidential 2015
Altnix offers open source solution for integrated IT infrastructure Monitoring and ITSM tools for
Banks, Financial Services and Insurance (BFSI) companies
www.altnix.com
Page 20Altnix Confidential 2015
THANK YOU