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OpenNet® Transaction Manager User Reference Guide

Electronic Services: (800) 348-4606 Last Updated: 11/04/2013

OpenNet Transaction Manager

User Reference Guide for Schools

Page: ii Sallie Mae – Confidential and Proprietary Issued: 11/04/2013 Copyright 2013 Sallie Mae, Inc. – All Rights Reserved

Copyright and Trademark Acknowledgements

Copyright 2013 Sallie Mae, Inc. All rights reserved

Without the express written consent of Sallie Mae, Inc., this material may not — in whole or in part — be

used, copied, photocopied, reproduced, translated, reduced to any electronic medium or machine-readable

form, or reproduced in any manner whatsoever.

These materials are proprietary to and contain confidential trade secrets of Sallie Mae, Inc. Without the express written consent of Sallie Mae, Inc., the information must not — in whole or in part — be directly or

indirectly disclosed in any manner whatsoever.

SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Trademark Acknowledgements

— DocumentDirect is a registered trademark of ASG, Inc.

— Microsoft is a registered trademark of Microsoft Corporation.

— OpenNet is a registered trademark of Sallie Mae, Inc.

— Sallie Mae is a registered service mark of Sallie Mae, Inc.

— Web Loan Delivery is a service mark of Sallie Mae, Inc.

— File Management System is a service mark of Sallie Mae, Inc.

All other products mentioned in this guide are the trademarks of their respective companies and not the marks

of Sallie Mae, Inc.



Issued: 11/04/2013 Sallie Mae – Confidential and Proprietary Page: iii Copyright 2013 Sallie Mae, Inc. – All Rights Reserved

Table of Contents

Welcome to Transaction Manager ........................................................................................... 1

Features and Functionalities ............................................................................................................. 1 Transaction Manager Application and File Flows ...................................................................... 3

Using the OpenNet File Management System .......................................................................... 5

Getting Started – Logging into OpenNet ............................................................................................ 5 Transaction Manager Main Menu ...................................................................................................... 6 Create New Applications ................................................................................................................... 7

Create New Applications with Existing Loan Data ..............................................................................7 Create New Applications with New Loan Data ..................................................................................8

The Certification Process ................................................................................................................ 10 Making Online Changes .................................................................................................................. 16

How to Update an Existing Loan .................................................................................................... 16 Check Loan Status ......................................................................................................................... 22 Reports and Queries ...................................................................................................................... 24

Tips and Various Items of Importance .................................................................................. 29



Page: iv Sallie Mae – Confidential and Proprietary Issued: 11/04/2013 Copyright 2013 Sallie Mae, Inc. – All Rights Reserved

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Issued: 11/04/2013 Sallie Mae – Confidential and Proprietary Page: 1 Copyright 2013 Sallie Mae, Inc. – All Rights Reserved

Welcome to Transaction Manager

Transaction Manager is a customer web solution providing online certifications and other changes to loans

not available on OpenNet Web Loan Delivery. In addition, customers can create new applications using Transaction Manager. OpenNet will transmit this data to your service provider via a CommonLine 4 file.

Features and Functionalities

Create Applications

New applications can be created with or without searching for existing loan data.

Certify Applications

Schools can certify Sallie Mae and non-Sallie Mae volume on one web interface.

Transaction Manager utilizes the CommonLine 4 file format.

Borrower-initiated loans are sent to Transaction Manager once they have met all certification request

criteria. The data entry screen is pre-populated by the certification request and allows you to add additional

information and then transmit the loan record to your chosen lender or guarantor.

The Certification flow allows schools to remove certification requests. These requests can be removed from

current or future results lists.

Certification results can be exported to an Excel spreadsheet.

Online Changes

Post Guarantee Changes are supported.

The types of changes supported are: Grad Date Change, Loan Period Change, Anticipated Completion Date,

Loan Cancellation/Reinstatement, Disbursement Cancellation/Change, Disbursement Notification/Change,

School Refund and Sub/Unsub Reallocation.

Multiple changes can be made for each loan.

Data displayed is from the most recent Response file.

Guidelines are available to assist you in your processing.

OpenNet File Management Functions and Features

All functions and features of OpenNet File Management are available for files created by Transaction

Manager. Records can be edited and tracked through OpenNet File Management.




Transaction Manager Application and File Flows

WEB

FILE

CERTIFICATION FLOW

External Trading Partner sends a Certification Request Response file to OpenNet File Management/Transaction Manager. Data is populated in Transaction Manager. School accesses OpenNet File

Management/Transaction Manager to certify. Transaction Manager creates a CommonLine 4 Application Send file to transmit to the external entity.

CREATE NEW APPLICATION FLOW

School creates new Application with or without reusing loan data on OpenNet File Management/ Transaction

Manager. Transaction Manager creates a CommonLine 4 Application Send file to transmit to the external entity.

UPDATE/CHANGE FLOW

External Trading Partner sends a post guarantee CommonLine 4 Response file to OpenNet File

Management/Transaction Manager. School retrieves the CommonLine Response file information on Transaction Manager and creates an Update/Change. Transaction Manager creates a CommonLine Response file and

transmits it to the external entity with the updated information.

OpenNet Web

Loan Delivery (WLD)

OpenNet File

Management (FMS)

Transaction

Manager

Sallie Mae

Trading Partner with

Non-WLD volume

OpenNet

School

Files

Web

Web

Web

WLD=OpenNet Web Loan Delivery FMS=OpenNet File Management




Using the OpenNet File Management System

Getting Started – Logging into OpenNet

Transaction Manager is available through OpenNet File Management.

There are two web links from which OpenNet File Management and Transaction Manager can be accessed. You must be a School Administrator or a School User with Tier 1 level access to use Transaction Manager.

Note: Because of OpenNet’s single sign-on functionality, only one Log-In ID is necessary.

OpenNet Web Loan Delivery customers who use OpenNet File Management can access

http://www.opennet.salliemae.com.

For a direct path to OpenNet File Management, access

http://www.opennet.salliemae.com/fms.

http://www.opennet.salliemae.com/

http://www.opennet.salliemae.com/fms




Transaction Manager Main Menu

Transaction Manager Menu Options on the Select Transaction Page:

Create New Applications

Certify Existing Applications

Update Existing Loans

Check Loan Status

Reports and Queries




Create New Applications

You can create an application with existing loan data (loan data exists for the borrower) or without existing loan

data (no loan data currently exists for the borrower).

Create New Applications with Existing Loan Data

1. On the Select Transaction page, select the Create New Applications option.

The Find Loans page displays.

2. Enter the SSN and any other optional criteria to search for existing loans for an individual borrower.

3. Click the Search button.




Create New Applications with New Loan Data

1. On the Select Transaction page, select the Create New Applications option.


2. Select the radio button next to the Create Application without search header.

3. Select an application type using the Application Type drop-down list.


The Application Entry page displays.

5. Select a processing type using the Processing Type drop-down list.




6. Enter all required borrower information using the displayed fields.

7. Enter all required school certification information.

8. Click the Add Record and Submit button.

The Records in Process page displays.

Note: Loan period and disbursement fields will be stored in Transaction Manager.

These entered fields will act as initial values and be available with subsequent applications within the same Transaction Manager session. They are not available for

selection after the session has ended.

9. To return to the Find Loans page without completing the application, select Quit. All application information will be lost if you select Quit.




The Certification Process

1. On the Select Transaction page, select the Certify Existing Applications option.





2. To view current applications awaiting certification, click the View Current Certifications radio button. To view applications that were removed from future lists, click the View Removed from Future

Certifications radio button.

3. Populate the File Received Date Range text fields.

Note: For the Awaiting Certification flow, the File Received Date Range fields are pre-populated

to capture the latest 60 days of data. However, this can be modified to capture up to 180 days of data.

Note: Any entered date range is ignored if a specific Social Security Number is entered into the SSN field. Instead, you will simply get all results corresponding to that SSN regardless of

date range.

4. Narrow search results as desired using the available optional filter criteria displayed on the page.

5. Use the Sort Results By drop-down list to select the value by which results will be displayed when

retrieved.


The Search Results page displays.




7. Click the Return to Find Loans button to perform a new search.

Note: If more than 50 results are returned, the Continue to Next Set button displays. By selecting this button, you will navigate to the next set of results. You cannot return to a previous set

without a new search.

To remove an application from the current list of results:

1. Click the Current check box corresponding to the displayed record.

2. Click the Process Selected Apps button.

3. The page redisplays with the selected records removed. However, any future queries will reinsert

the records into the displayed results.

To remove an application from the future lists of results:

1. Click the Future check box corresponding to the displayed record.





3. The page redisplays with the selected records removed. Future queries will not display the removed records unless you search according to the individual SSN (Social Security Number) associated with

the record.

To terminate an application certification (removing it completely with no options for further

processing):

1. Click the Terminate check box corresponding to the displayed record.


3. The Record in Process page displays. To confirm the termination, click the Submit button.

4. The Transmission Summary page displays, detailing the file properties associated with the

termination. The terminated record can no longer be queried via the certification process.

5. Use the navigational options at the bottom of the page to return to your previous query results or

begin a new query.

To certify an application:

1. Click the Certify App button associated with the record for which you want to continue the

certification process.

2. The Application Information page displays.




3. Enter information into the displayed fields.

Click the Add Record and Continue Certifying button to add the certification record

without submitting a file and return to the Application Information page to certify the next application on your Results List. The application that you just certified will be held

while you certify other applications during your session.

4. Click the Add Record and Submit File button to add this certification and continue to the

Records in Process page to view completed certification prior to submission.

5. On the Records in Process page, make any necessary edits and then click the Submit button.

6. The Transmission Summary page displays. Use the navigational options at the bottom of the page

to either return to previous query results or begin a new query.




Making Online Changes

The types of changes you can make include Disbursement Level, Loan Period, Grade Level Changes,

Loan Cancellations, Reinstatements, School Refund, Subsidized/Unsubsidized Reallocations, Borrower E-Mail, and Informational Changes.

How to Update an Existing Loan

1. Select Update Existing Loans from Transaction Manager.





2. Enter an SSN in the SSN field. This is a required field and is marked with a red asterisk. *

3. You can also narrow your search by Loan Period, School ID and Loan Type.

4. Click Search.

Note: To clear the fields and start over, click the Reset button.

The Search Results display.




Note: The system will compare and only return the most current response file for that loan.

5. Click the Update button.

The Loan Update page displays.




Note: These links allow the user to “jump” to the appropriate section without having to scroll through the entire page.

Note: Transaction Manager will present you with the correct data entry page based on whether or not the record has been guaranteed.

6. Select the check box at the top of each section for the type of changes you wish to make. Multiple

changes can be made for each loan.

Note: The Guidelines links define the types of changes available and required fields.

7. For Disbursement Level Changes, you must also specify if the change is Pre or Post

Disbursement by clicking the appropriate radio button.

8. Click the Add to Records in Process button to submit your updates. Or you can click the Quit

button to clear the information.

The Records in Process page displays.

Optional activities you can perform are:

Remove will remove ALL changes.

Edit will allow you to edit your changes.

Remove at the change level will remove that individual change.

If you would like to perform another update on a different loan with the same SSN, select Perform

Another Update - Same SSN and you will be navigated to the Results list.

If you would like to perform another update with a new SSN, select Perform Another Update -New

SSN and you will be navigated to the Find Loans page.

Note: The Perform Another Update buttons will not display if you have reached the maximum

number of 50 loan updates in a session.

9. Click Submit to transmit the loan changes. Or click Quit to return to the Select Transaction page.




The Transmission Summary page displays.

10. You can click the Perform Another Update button. Or click the Done button.

Note: To view the status of your file in the OpenNet File Management system, make a note of

the file ID or print the Transmission Summary. You can then navigate to OpenNet File

Management to retrieve your file.




Check Loan Status

The Loan Status displays the status of the loan obtained from the Commonline file loan phase code.

The Disbursement Status displays the status of the disbursement obtained from the Commonline file disbursement status.

1. Click Check Loan status on the Transaction Manager home page.


2. Enter an SSN in the SSN field, the field is required and marked with a red asterisk. *

3. You can also search by Loan Period, School ID, and Loan Program.

4. Select Search. Or to clear the fields and start over, select Reset.

The Search Results display.




Note: If the loan is ready to be certified, the Certify button displays. If the loan is

guaranteed, the Update button displays. If the loan is not guaranteed and not ready for certification, no buttons display.




Reports and Queries

The Reports and Queries functionality is used to create a Transaction Manager activity report (displaying

transaction activity that has taken place within a certain date range) or a student summary report specific to the SSN you provide.

1. On the Select Transaction page, select the Reports and Queries option.

The Reports and Queries page displays.




To run an Activity Report:

1. Select the Activity Report option button.

2. Enter an appropriate date range and select the desired report criteria.

3. Click the Submit button.

The Transaction Manager Activity Report page displays.




4. (Optional) Use the available sort/search options to refine your results.

5. Review the available information.

6. To view the Student Summary Report page for a specific student record, click the corresponding Student

Summary button.

7. If you have refined/sorted your search but would like to return to the list of initial results, click the Reset

All button.

8. Click the Cancel button to return to the Reports and Queries page.

To run a Student Summary Report:

1. Select the Student Summary Report option button.




2. Enter the SSN.

3. Click the Submit button.

The Student Summary Report page displays.

4. (Optional) Use the available sort/search options to refine your results.

5. Review the available information.

6. Click the Cancel button to return to the Reports and Queries page.




Tips and Various Items of Importance

Just like in OpenNet File Management, destinations must be profiled. Destination information is collected

during the implementation process.

Your current assigned OpenNet User ID and Password allow you access to Transaction Manager. The

user must be an Administrator or have OpenNet File Management Tier 1-4 Security level access. Users

with Tier 1 access can transfer files, correct data errors, manage sent or received files, and view un-reconciled records. Users with Tier 4 access can transfer files, correct data errors, manage sent files, and

view un-reconciled records.

Lenders must be OpenNet File Management participating lenders.

The School Source ID is the source of the file outbound from OpenNet File Management to the external

trading partner.

Certification files are created as @1A and @1C record types.

@1A= New application submitted for processing

@1C= Response to a certification request

Data in files may not be the most recent if you have made changes directly on the lender’s web site since

the receipt of the last response file.

To determine if a response has been received on your Transaction Manager file, you can access the Find

Files functionality in OpenNet File Management and review the history and file reconciliation links.

If you choose to remove the certification from the future results list, it will remove it permanently from all

general searches; however, you may retrieve it by doing an individual SSN search in the Certify Existing Applications section.

If you select Quit, records retrieved will be lost.

OpenNet is set to “time out” following 30 minutes of inactivity. Should you lose connectivity prior to

submitting changes and/or certifications, the information will be lost.

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