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OpenScape Desk Phone CP100OpenScape BusinessUser Guide HFA

A31003-C1000-U123-1-7619

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Copyright © Unify Software and Solutions GmbH & Co. KG 08/2018 All rights reserved. Reference No.: A31003-C1000-U123-1-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

unify.com

Important information 3

Important information

Trademarks

Location of the telephone• The telephone should be operated in a controlled environment with an ambient temperature be-

tween 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the microphone (front right) should be

kept clear. The optimum speakerphone distance is 50 cm.• Do not install the telephone in a room where large quantities of dust accumulate; this can con-

siderably reduce the service life of the telephone.• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to

damage the electronic components and the plastic casing.• Do not operate the telephone in damp environments such as bathrooms.

For safety reasons, the telephone should only be supplied with power:• using the original power supply unit.

Reference No.: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af

standard.

Never open the telephone or a key module. Should you encounter any problems, consult your administrator.

Use only original accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer's liability and the CE mark-ing invalid.

The compliance of the equipment according to EU directives is confirmed by the CE mark. This Declaration of Conformity and, where applicable, other existing declara-tions of conformity as well as further information on regulations that restrict the usage of substances or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http://wiki.unify.com under the section “Declarations of Conformity”.

All electrical and electronic products should be disposed of separately from the mu-nicipal waste stream via designated collection facilities appointed by the government or the local authorities.

The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a pre-condition for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment that is installed and sold in the countries of the European Union and is covered by the European Directive 2002/96/EC. Countries outside the European Union may have other regulations re-garding the disposal of electrical and electronic equipment.

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4 Important information

Product support on the InternetInformation and support for our products can be found on the Internet at: http://www.unify.com/.

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:http://wiki.unify.com/.

License information More information about the EULA and Open Source licenses you can find on the Web interface, section ”Licenses” page 88.

http://www.unify.com/

http://wiki.unify.com/

Contents 5

ContentsImportant information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4License information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Selecting and confirming the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Setting the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting to know the OpenScape Desk Phone CP100 . . . . . . . 12The user interface of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Settings and functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Setting the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Adjusting the ringer tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . 22Call waiting tone on/off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Door opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Configuring a speed-dial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activating/deactivating the night answer service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6 Contents

Programming the function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Configuring function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Overview of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Programming a procedure key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Configuring selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accepting a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Accepting a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . . 29Picking up a specific call for your colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Accepting calls from the entrance telephone and opening the door . . . . . . . . . . . . . . . . . . . 31Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Dialing with selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Using the caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Calling a subscriber from the internal system phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Dialing with speed-dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Leaving an absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Deleting absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Assigning a phone number (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Using call forwarding no reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Viewing and deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Open listening in the room during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Saving a phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Conducting a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Activating tone dialing/DTMF suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Contents 7

Making calls in the team/executive/secretary configuration. . . 52Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accepting calls with the line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Placing a call on hold on a line key and retrieving the held call . . . . . . . . . . . . . . . . . . . . . . . 55Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55MULAP privacy release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Direct destination selection keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Picking up a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Group call/hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Activating/deactivating a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Picking up a call for another member of your team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Turning Silent Ringing on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Turning do not disturb on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Locking another telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Saving your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . . 71Call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Displaying call charges for another telephone (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . 72Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Saving a timed reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using another telephone like your own for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Logging on to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Logging off from the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Resetting services and functions(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Using system functions from outsideDISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Controlling connected computers/programs/telephone data service . . . . . . . . . . . . . . . . . . . . . 80Paging persons (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

8 Contents

Special networking functions . . . . . . . . . . . . . . . . . . . . . . . . . . 81Leaving hunt group/group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Setting up "follow me" call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Testing the phone's functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Repair and recycling concept, extending performance capability90Recycling and disposal of equipment in the OpenScape Desk Phone family. . . . . . . . . . . . . . 90Repair reliability and spare part supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Overview of functions and codes (alphabetical) . . . . . . . . . . . 96

General information 9

General information

About this manualThis User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone and all of its functions. It contains important informa-tion on the safe and proper operation of the OpenScape Desk Phone. These in-structions should be strictly complied with to avoid operating errors and ensure optimum use of your telephone.

This document contains general descriptions of the technical options, which may not always be available in individual cases. If a particular function on your phone is not available to you as described, then it cannot be configured for you and your phone – please contact your Administrator.

Icons used in the manual

Tips

Indicates important additional information in relation to handling.

ñ Indicates required intervention by the Administrator.

10 General information

Displays for describing operationThe keys required for an action, such as € μ and the associated display text are illustrated in the column highlighted on the left. The action is described in the main column on the right.

The operating steps are not always illustrated in full in order to improve the leg-ibility of the user guide.

The “Display contrast” option is selected in the example below and then changed.

Selecting and confirming the required option

Required operating steps with display text

" Press keys on the left or right side.

€ μ Select an option in the menu or in lists using the navigation keys.

The required option is selected.

Z Confirm selected option.

Condensed illustration in the user guide

" Press keys on the left or right side.

Select and confirm the option shown (e.g. display contrast).

Setting the required option

Required operating steps with display text

The current value of the option will be displayed following confirmation with more or fewer graduation marks.

" Pres keys on the left-hand side to reduce the value of the setting.

" Pres keys on the right-hand side to increase the value of the setting.

Condensed illustration in the user guide

" Keep pressing the keys until the desired result is set.

Display contrast?

Display contrast?

~ ~ ~ ~

General information 11

Intended useThe OpenScape Desk Phone phone is a desktop or wall-mounted unit designed for voice transmission and for connection to a LAN. Any other use is regarded as unintended.

Telephone typeThe identification details (exact product designation and serial number) of your telephone can be found on the underside of the base unit.Specific details concerning your communication platform can be obtained from your Administrator.Please have this information ready when you contact our service department re-garding faults or problems with the product.

Speakerphone quality and display legibility• To ensure good speakerphone quality, the area in front of the microphone

(front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Proceed as follows to optimize display legibility:– Turn the phone to tilt the display to ensure you have a frontal view of the

display and avoid light reflexes.– Adjust the contrast as required page 20.

12 Getting to know the OpenScape Desk Phone CP100

Getting to know the OpenScape Desk Phone CP100The following sections describe the most frequently used controls and displays.

The user interface of the phone

1

7

6

5

4

3

Release Redial Callog

13:534988700731631

Wed 02.03.182

Getting to know the OpenScape Desk Phone CP100 13

1 You can make and receive calls as normal using the handset.2 The display permits intuitive operation of the phone, it is realized as a three line display. 3 Incoming calls, voice mails and others are visually signaled via the Notification LED.

4

You can customize your telephone by assigning phone numbers and functions to the programmable keys.Preset default values: • Release• Redial• Callog

5 The dialpad can be used to enter phone numbers and write text.

6 You can use the navigation keys to navigate conveniently through the various phone functions, applications and configuration menus.

7

Use the function keys to launch the following functions:Â: the mailbox key retrieves text messages and voicemail.@: the service key opens the Program/Service menu.:: the speaker key activates/deactivates speakerphone mode.": the WIP key adjusts the volume, brightness or contrast.;: the mute key switches the microphone on/off. This function is useful to prevent the other party from listening in under certain circumstances, for example when consulting with someone else in the room or in case of annoying background noise.


DisplayYour OpenScape Desk Phone CP100 comes with a greyscale LCD display. Adjust the contrast to suit your needs ( page 20).

Idle modeIf there are no calls taking place or settings being made, your OpenScape Desk Phone CP100 is in idle mode.

Example:

Idle menuThe idle menu opens when you press the Navigator keys € or μ page 16 key in idle mode. You can call up various functions here. The idle menu includes selected functions from the Program/Service menu page 18.

The idle menu may contain the following entries:• Callog?• Forwarding on?• CFNR on?• CFSS on?• Lock telephone?• Absence text on?• Silent ringing on?• Night answer on?• Trunk FWD on?• Send Message?• Phonebook?• HF answerback on?• Suppress call ID?• Waiting tone off?• DISA internal?• Security Status?

Time

Date

Open the icon for the idle menu

Own phone number

3 Free Programmable Keys

01:53 Mon 13. 5. 2018903122921330

Release Redial Callog


Programmable function keysYour OpenScape Desk Phone CP100 has three fixed function keys, which you can reprogram with different functions or phone numbers at any time.

The icons represent the following functions by default: • Release• Redial• Callog

Depending on how they are programmed, you can use the keys as follows:• Function keys page 25• Selected dialing keys page 28


Dialpad

You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number.

In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number 4 key on the keypad twice.

Navigation keysThis control allows you to move between input fields, navigate in lists and menus or open the idle menu. You use the Z button to confirm options and launch functions:

Key Functions when key is pressed

^ Exit idle menu and cancel action

μ Open the idle menu page 14 or browse back in the menu from the end

€ Open the idle menu page 14 or browse forward in the menu from the start

Z Perform action


MailboxDepending on your communication platform and its configuration (consult your Administrator), you can use the Â key to access messages from services in addition to messages received.

MessagesYou can send short text messages to individual internal stations or groups. In idle mode ( page 14) the following signals alert you to the presence of new messages:• The indicator starts flashing

Press the Â key.

VoicemailPress the Â key.

If your system is appropriately configured, you can call the voice mailbox directly and immediately play back the messages saved.

If your telephone is connected to a voicemail system (such as Smart Voicemail), the Notification indicator will flash slowly to alert you to any messages that have arrived.An appropriate message also appears on the display.

For a description of how to edit the entries page 40.


Call listIf you are unable to accept an external or internal call, the call attempt is stored in the caller list.Answered calls can also be saved (contact your Administrator).

Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The oldest entry not yet deleted in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

The caller list is automatically displayed page 36 in the idle menu page 14.

Information is displayed regarding the caller and the time at which the call was placed.

Example:

Settings and functionsPress the @ menu key. You can use the Program/Service menu to access your communication system's extensive functions.

Example:

The menu structure consists of two levels. The first line in this structure shows the menu currently selected while the remaining lines show the options for this menu. The arrow next to an entry in-dicates the availability of additional options for this entry.

Callers with suppressed numbers cannot be saved in the call list.

For a description of how to edit the call lists page 36.

You can also access desired settings or functions in the Program/Service menu by entering the relevant code, for example *80 or *7 page 96.

Time/date sent? fPETER 10168

Action

Name and/or phone number

Key icon

Menu title

Further entries are available

Service

*7=Use speed dialing? f*80=Speaker call? f#56=Retrieve call? f*59=Pickup - directed? fMore featuresm


Ports on the underside of the phone

Using network ports more efficientlyThe OpenScape Desk Phone CP100 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone. The option for connecting the tele-phone and PC must first be activated on the telephone by your Administrator.

Using this connection option saves one network port for each switch used and allows shorter net-work cables to be used when arranged correctly.

Handset

Network SwitchPC

Power supply (if required)

OpenScape Desk Phone CP100Network switch PC

20 Telephone settings

Telephone settings

DisplayAdapt the display of your OpenScape Desk Phone CP100 to suit your personal requirements.

Setting contrast

The display has eight contrast levels that you can set according to your light con-ditions.

" Press the key in idle mode page 14.

Select and confirm the option shown.

" Change the display contrast. Press the key repeatedly until the desired level is obtained.

Z Save.

Setting the display language

@ Open the menu page 18.Select and confirm the option shown.


Select and confirm the language you wish to use (e.g."Spanish") with the Z.

AudioOptimize the audio settings on your OpenScape Desk Phone CP100 for your work environment and according to your personal requirements.

Adjusting the volume during a call

You are conducting a call.

" Raise or lower the volume. Keep pressing the key until the desired volume is set.

Z Save1.

" Press the key in idle mode page 14.Select and confirm the option shown.

Display contrast?

More features? f

*48= Select language?

15=Spanish?

1. If you do not save, the original value is reset for the next call.

Ringer volume?

Telephone settings 21

Adjusting the ringer tone" Press the key in idle mode page 14.


" Keep pressing the keys until the desired tone is set.

Z Save1.

Adjusting the attention ring volume

You receive an attention ring, for example, when a second call is imminent page 47.

" Press the key in idle mode page 14.


" Keep pressing the key until the desired volume is set.

Z Save1.

Adjusting the speakerphone to the room acoustics

To help the other party understand you clearly while you are talking into the mi-crophone, you can adjust the telephone to the acoustics in your environment.

" Press the key in idle mode page 14.Select and confirm the option shown.

" Keep pressing these keys until the setting you want appears on the screen.

Z Save1.

Ring tone?

Attention Ring Volume

Speakerphone mode?

1. If you do not save, the original value is reset for the next call.


Call settings

Preventing and allowing call waiting (automatic camp-on)If this function has been configured (ask your Administrator), you can prevent or allow a second call page 47 from being signaled by automatic camp-on during an ongoing call.

@ Open the menu page 18.


orSelect and confirm the option shown.

Call waiting tone on/offYou can suppress the advisory tone (approx. every six seconds) for second calls. A single special dial tone then alerts you to the waiting call.

Activating

€ Open the idle menu page 14.


Deactivating



Door opener

Activating the door opener@ Open the menu page 18.


j Dial the entrance phone number.

j Enter the five-digit code. Default code = "00000".

orSelect the displayed function and press "OK" to change the code.


orYou can also open the door without a doorbell ring.

#490=Call wait.term.off?

*490=Call wait.term.on?

Waiting tone on?

Waiting tone off?

*89=Door opener on?

3=change password?

1=enable with ring?

2=enable w/o ring?


Deactivating the door opener@ Open the menu page 18.


Configuring a speed-dial keyYou can program the keys 0 to 9 with ten frequently used phone num-bers. How to use the speed-dial keys is described on page 38.


* Press the key shown.

0 to 9 Press the required speed-dial key. If the key is already in use, the programmed phone number or name appears on the screen.

Confirm the option shown.

j First enter the external code and then the external phone number.


or If you make a mistake:Select and confirm the option shown. This deletes all numbers entered.





#89=Door opener off?

*92=Change Speed Dial?

Change?

Save?

Previous?

Next?

Change?

Delete?

End?


Activating/deactivating the night answer serviceWhen night answer mode is active, for example during a lunch break or after of-fice hours, all external calls are immediately forwarded to a specific internal tele-phone (night station). The night station can be defined by the Administrator (= standard night answer service) or by you (= temporary night answer service).

Activating



Confirm the option shown (= standard night answer service).

or

* Enter the code (= standard night answer service).

or

j Enter the destination number (= temporary night answer service).


DeactivatingSelect and confirm the option shown.

Night answer on?

*=default?

Save?

Night answer off?

ñ The Administrator can also configure an "automatic night answer service” for your phone. The automatic night answer service activates at specific times depending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see above).


Programming the function keysYou can program frequently used functions, phone numbers or procedures onto the function keys on your OpenScape Desk Phone CP100.

Configuring function keys

Example: Configuring the call waiting tone on/off key@ Open the menu page 18.


Press one of the three keys you want to program with a function.




or

Select and confirm to change this or a different key.

The notification displays page 15 and page 26 indicate the status of the function.

A list of all available functions is displayed, see the overview page 26.

*91=Prog. feature key

_Change key

Caller list

End?

Another key?


Overview of functions

Saved function with display notification

Repdial key, Speed dial, Release call, Clear display, Caller List, Call For-warding, Call Forward. No Reply, Lock Telephone, Lock phone, Do not dis-turb, Absence text, Silent Ringing, Night service, Forwarding - trunk, Send message, Callback, Phonebook, HF answerback On/Off, Caller ID Supres-sion, Waiting tone Off, Call waiting, Enquiry, Toggle/Connect, Conference, Speaker call, Call key, Trunk group key, Retrieve line, Release trunk, Tem-porary MSN, Temporary Phone, Mobile Login, Intrude, Park a call, Pickup - Directed, Pickup - Group, Account code, Show call charges, View call charges, Timed reminder, DTMF dialing, Trunk flash, Fax details, Ringing group On, Hold key, Enquiry internal, Trunk key, General call key, Tel. data service, Data I/O service, UCD, View number of calls, Shift key, DISA intern, Procedure key, Security status, Redial key

If any of the set functions is activated, the notification on display will indi-cate.

Saved function is not activated:

Saved function is activated:

ñ The available functions depend on your configuration. If a function is missing, consult your Administrator.


Programming a procedure keyPhone numbers and functions that require further input, i.e. which contain sev-eral operating steps, can be saved on a key on your telephone. The Administra-tor must have granted the appropriate authorization.

For example the function “Associated serv.” page 78 together with the re-quired input (phone number of the phone for which the call is to be made + phone number to be dialed) can be saved on a key.Phone numbers that require further input can also be saved.

Please see also the information on page 15.



Press one of the three keys you want to program with a procedure.



j Enter procedure. Example: *67 231 123456

*67 Code for Dial for

231 Number of the phone for which the call should be made.

12345 The phone number to be dialed.


or If you make a mistake:

Select and confirm the option shown. This deletes all numbers entered.


or



_Change key

Procedure key g

Save

Previous

End

Another key

Select the saved procedure by pressing the key.Procedures with activatable/deactivatable functions are activated by pressing the button and deactivated by pressing it again.

You can also press the procedure key during a call to automatically send the saved digits as DTMF signals page 51. For display messages when saving procedures, see page 89.


Configuring selected dialing keys@ Open the menu page 18.


Press one of the three keys you want to program.



j Enter the phone number.

If you make a mistake:

Select and confirm the option shown. This deletes all numbers entered.


or


Deleting function key programming



Press the relevant key that you want to delete.


*91=Prog. feature key?

_Change key?

Repdial key?

Previous?

End?

Another key?

You dial the saved phone number by pressing the key page 35. You can also save a phone number during a call.


_

Clear key

Making calls 29

Making calls

Receiving calls

The phone number or the name of the caller appears on the display.

Accepting a call via the handset

The phone rings.

^ Lift the handset1.

Accepting a call via the loudspeaker (speakerphone mode)

The phone rings.

: Press the key shown.

Picking up a specific call for your colleague

You hear another telephone ring.



if nec.Select and confirm until the required station is displayed.


or

j If you know the number of the telephone that is ringing, enter it directly.

It is strongly advised to read the introductory chapter "Getting to know the OpenScape Desk Phone CP100“ page 12 to gain a better understand-ing of the steps described here.

ñ Your Administrator can adjust the ring cadence for external and internal calls for you. In other words, different ring cadences can be set for differ-ent internal callers.

1. Adjusting the volume page 12.

*59=Pickup - directed?

Next?

Accept call?

30 Making calls

Using the speakerphoneA colleague addresses you directly over the speaker with a speaker call. You hear an advisory tone before the announcement. The other party’s name or phone number appears on the screen. You can conduct the call with the handset or in speakerphone mode.

^ Lift the handset and answer the call.

orPress the "OK" key to confirm your selection and answer the call.

or

Æ Press the microphone key.

Enabling and disabling handsfree answerback




Mute off?

If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer im-mediately in speakerphone mode.If handsfree answerback is disabled (default setting), follow the procedure described above. Placing a speaker call to a colleague page 20.

HF answerback on?

HF answerback off?

Making calls 31

Accepting calls from the entrance telephone and opening the doorIf an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener.If you have the proper authorization (contact your Administrator), you can acti-vate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or the keypad installed).

Speaking to visitors via the entrance telephonePrerequisite: The phone is called from an entrance telephone.

^ Lift the handset within thirty seconds. You are connected to the entrance tele-phone immediately.

or

^ Lift the handset after more than thirty seconds.


Opening the door from your telephone during a call from the en-trance telephoneConfirm the option shown.

Opening the door from your telephone without calling the entrance telephone



Open door?

*61=Open door?

Special features must be taken into consideration if your telephone oper-ates with system networking page 84!

32 Making calls

Turning the microphone on and off; To prevent the other party from listening in while you consult with someone in

your office, you can temporarily switch off the handset microphone or the hands-free microphone (see page 12).

Ending a call

É Press the key shown.

or

\ Replace the handset.

or

Press the key if it is configured.Release_

Making calls 33

Making calls

Off-hook dialing

^ Lift the handset.

j Internal calls: Enter the phone number.External calls: Enter the external code and the phone number.

The called party does not answer or is busy:


On-hook dialing

j Internal calls: Enter the phone number.External calls: Enter the external code and the phone number.

The other party answers with speaker:On-hook dialing: Speakerphone mode.

or

^ Lift the handset.

The called party does not answer or is busy:


Dialing entered/displayed phone numbers

^ Lift the handset.

orConfirm the option shown.

Correcting phone numbers entered

Select and confirm the option shown.The last digit entered in each case is deleted.

j Enter the required digit(s).

Your system may also be programmed so that you have to press the con-figured "internal" key before you dial the internal phone number.You then do not have to enter an external code to call the external party (automatic trunk seizure/prime line is not active; consult your Administra-tor).

Dial?

A phone number can only be corrected as it is being entered. Phone num-bers stored for number redial, for example, cannot be corrected.

Delete number?

34 Making calls

Canceling en-bloc sendingSelect and confirm the option shown.

or

É Press the key shown. The goes out.

Cancel?

Making calls 35

Dialing with selected dialing keysPrerequisite: You have saved a phone number on a selected dialing key page 28.

Press the option with the saved phone number.If the phone number is saved on the second level, press the shift key first.

Redialing a numberThe last ten external phone numbers dialed are stored automatically.

You can redial them simply by pressing a key.

Displaying and dialing saved phone numbers

Choose the option shown, if configured.

Keep confirming until the phone number you want appears.


Party B_

You can press the selected dialing key during a call and automatically ini-tiate a callback page 48.

If this feature is configured (contact your Administrator), account codes entered page 73 are also saved .

Redial?

Next?

Call?

36 Making calls

Using the caller listDetailed information, as well as a sample display entry are provided on page 18.

Retrieving the caller list



To view calls, confirm each subsequent call displayed.

Dialing a phone number from the caller list


Displaying the call time


Displaying caller detailsSelect and confirm the option shown.

Removing an entry from the caller list


Ending retrievalSelect and confirm the option shown.

or

Ë Press the key shown.

or


ñ Prerequisite: The Administrator has set up a caller list for your tele-phone.

Caller list?

Next?

Call?

The caller is automatically deleted from the caller list when a connection is finally set up.

Time/date sent?

from?

Delete?

End?

Making calls 37

Calling a subscriber from the internal system phonebookThe internal system phonebook of your communication system contains all phone numbers and system speed-dial numbers assigned to a name. Consult your Administrator to find out if one was configured for your system.

Prerequisite: Names have been assigned to the phone numbers stored in the system.

^ Lift the handset.Confirm the option shown.

A list with at most the first 50 entries is displayed.

" or €μ Scroll to next or previous entry.

or

j Enter the name you want to find, or just the first few letters, using the dialpad and confirm to search for the name page 16.

if nec.

# Delete final letters.

For details, confirm the option shown.

^ Reset the search.

Dialing the required entry

Z Confirm the option shown.

Phonebook?

from?

38 Making calls

Making calls using system speed-dial numbersPrerequisite: You know the system speed-dial numbers (consult your Adminis-trator).


j Enter a three-digit speed-dial number.

if nec. Suffix dialing

j If necessary, you can suffix-dial additional digits (for example, the user’s exten-sion) at the end of the saved phone number.If this feature is configured, a suffix is automatically dialed (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys page 23.

@ Open the menu page 18.Confirm the option shown].

* Press the key shown.

0 to 9 Press the required speed-dial key.

Talking to your colleague with a speaker callYou can place a speaker call to an internal party using the loudspeaker on their telephone.



j Enter the phone number.

*7=Use speed dialing?

*7=Use speed dialing?

*80=Speaker call?

Responding to a speaker call page 30.

Making calls 39

Automatic connection setup (hotline)If this function is configured (consult your Administrator), the system automati-cally sets up a connection to a preset internal or external destination.

^ Lift the handset.Depending on the setting, the connection is either set up immediately or only after a preset period of time.

Sending a messageYou can send short text messages to individual stations or groups of stations with system telephones.

Creating and sending a message



j Enter the internal phone number of the recipient or group.Select predefined text (can be changed by the Administrator) and confirm.

or0 ... 9 Enter the code directly.

The code is shown on your display with the corresponding message.


j Text entry (up to 24 characters) page 16.

if nec.# Delete final letters.

* Switch between uppercase and lowercase.

1 Insert spaces.


Displaying and deleting messages you have sentPrerequisite: The recipient has not yet accepted a sent message.




The text message is displayed.Select and confirm the option shown.

The message is deleted.

Send Message?

0=Please callback?

Enter message text?

Send?

Transmitted text messages are saved as callback requests on system telephones with no display and on pulse or tone dialing telephones.

View sent message?

Display text?

Delete?

40 Making calls

Viewing and editing incoming messagesPay attention to the notes on page 17.

È Press the key shown.


The sender's caller ID appears on the display.Confirm the option shown.

The text message appears on the display.

Viewing the transmission timeConfirm the option shown.

Calling the senderSelect and confirm the option shown.

Deleting messagesSelect and confirm the option shown.

Leaving an absence text You can leave messages/absence text on your phone's display for internal call-ers who wish to contact you in your absence.When you receive a call, the message appears on the caller's display.



Select predefined text (can be changed by the Administrator) and confirm.

or

0 ... 9 Enter the code directly.The code is shown on your display with the corresponding message.


j Enter message (up to 24 characters) page 16.Confirm the option shown.

Display Messages? f

Display text?

Time/date sent?

Call Sender?

Delete?

Absence text on?

0=Will return at:

Predefined messages with a colon can be completed by entering a digit.

Enter message text?

Save?

Making calls 41

Deleting absence text



Assigning a phone number (not for U.S.)If this function has been configured (consult your Administrator), you can selec-tively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party's dis-play.


j Enter the DID number you wish to use.

j Dial the external phone number.

Absence text off?

*41=Temporary MSN?

42 Making calls

Forwarding calls

Using variable call forwardingYou can immediately forward internal or external calls to different internal or ex-ternal telephones (destinations). (External destinations require special configu-ration in the system.)






j Enter the destination phone number.Confirm the option shown.

The phone number or the name of the forwarding destination is displayed. The notification of the call forwarding flashes on the destination phone.

Deactivating call forwarding



When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (consult your Administrator), you can also forward calls to this destination. Destinations: Fax = 870, DID = 871, Fax DID = 872.

If you are a call forwarding destination, your display will show the phone number or the name of the forwarding party on the upper line and that of the caller on the lower line.

Special features must be taken into consideration if your telephone oper-ates with system networking page 82!

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

all to: <x> 100168

Forwarding off?

Making calls 43

Using call forwarding no reply Calls that are not answered after three rings (=default, can be adjusted by the Administrator) or that are received while another call is ongoing can be automat-ically forwarded to a specified telephone.



j Enter the destination phone number.• Enter the internal phone number for internal destinations• Enter the external code and the external phone number for external destina-

tionsConfirm the option shown.

Deactivating call forwarding no reply@ Open the menu page 18.




or

Select and confirm to return to idle mode and not deactivate call forwarding.

More features?

*495=CFNR on?

Save?

More features?

#495=CFNR off?

Delete?

End

If CFNR is activated, "CFNR on” appears briefly on the display after you hang up.

44 Making calls

Using callbackYou can request a callback if the internal station called is busy or if nobody an-swers. This also applies for external calls via exchanges. This feature saves you from having to make repeated attempts to reach the user.You receive a callback• When the other party is no longer busy• When the user who did not answer has conducted another call

Saving a callback

Prerequisite: You have reached a busy line or no one answers.Confirm the option shown.

Accepting a callback

A user for whom a calback was saved is now no longer busy or has meanwhile made a call. Your telephone now rings and the following message appears on the display “Callback: ...”.

^ Lift the handset.

or


or

Select and confirm to accept the callback.

When configured (consult your Administrator), all callback requests are automatically deleted overnight.

The Programmable Feature key Callback has to be configured.

Callback?

Answer?

Making calls 45

Viewing and deleting a saved callback



Select and confirm to display additional entries.

Deleting a displayed entryConfirm the option shown.

Ending retrievalSelect and confirm the option shown.

or

Ë Press the key shown. The notification goes out.

or

É Press the key shown. The notification goes out.

View callbacks?

Display next?

Delete?

End?

46 Making calls

During a call

Switching to speakerphone mode

Prerequisite: You are conducting a call via the handset.

:\ Hold down the key and replace the handset. Then release the key and continue the call1.

U.S. modeIf the country setting is set to U.S. (consult your Administrator), you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.


] Replace the handset. Proceed with your call.

Switching to the handset

Prerequisite: You are engaged in a call in speakerphone mode.

^ and [ Lift the handset. Proceed with your call. The handsfree microphone is switched off.

Open listening in the room during a callYou can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Prerequisite: You are conducting a call via the handset.

Activating

: Press the key shown. The handsfree microphone remains switched off.

Deactivating


Making calls 47

Using call waiting (second call)You can still be reached by a caller even if you are already conducting a call. An advisory tone and the message “From: <x>” on the display alert you to the sec-ond call.You can ignore or accept the second call.Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval.You can block the second call or the advisory tone page 22.

Prerequisite: You are engaged in a phone call and hear an advisory tone (every six seconds).

Ending the first call and answering the waiting call

\ Replace the handset. Your phone rings.

^ Answer the second call. Lift the handset.

Placing the first call on hold and answering the second callSelect and confirm the option shown.

You are connected to the second caller. The first party is placed on hold.

Ending the second call and resuming the first oneConfirm the option shown.

or

\ Replace the handset. Call the first party again.

^ Lift the handset.

Saving a phone numberYou can save your call partner's phone number for subsequent redialing from the caller list page 36.

Prerequisite: You are conducting a call.Select and confirm the option shown.

Call waiting?

Quit and return?

to 23189 Coco

Save number?

48 Making calls

Calling a second party (consultation)You can call a second party while a call is in progress. The first party is placed on hold.


Calling a second party:

j Enter the phone number of the party to whom you want to transfer the call.

or Select the number from the caller list, see page 36.

or Select the number from the phonebook, see page 37.

Return to the first party, the second party does not answer:Confirm the option shown.

or End the consultation:Select and confirm the option shown.

Switching to the held party (alternating)Select and confirm the option shown.

Transferring a callIf the person you are speaking to wants to speak to another colleague of yours, you can transfer the call to that colleague.


j Enter the phone number of the party to whom you want to transfer the call.

[ Announce the call, if necessary.

Confirm the option shown. The person you were speaking to is now connected to the desired party.


Enquiry?

Return to held call?

Quit and return?

Toggle/Connect?

Enquiry?

Start transfer?

Making calls 49

Parking a callYou can park up to ten internal and/or external calls. Parked calls can be dis-played and picked up on another telephone. This feature is useful if you want to continue a call at another phone for example.

Prerequisite: You are conducting a call.


0 ... 9 Enter the number of the park position (0 – 9) and make a note of it. If the park position number you entered is not displayed, it is already in use; enter another one.

Retrieving a parked callPrerequisite: One or more calls have been parked. The phone is idle.



0 ... 9 Enter the park position number you noted earlier.If the park slot number you enter is not in use, you cannot retrieve the call.

Holding a call You can place a call partner on hold. The call partner hears music on hold.

Press the key with option shown, if configured.

*56=Park a call?

#56=Retrieve call?

If a parked call is not picked up, the call is returned to the telephone from where it was parked (recall) after a specific period of time.

Hold_

The hold key has to be configured as one of the FPKs.

50 Making calls

Conducting a conference callIn a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

j Call the first party.Select and confirm the option shown.

j Call the second party. Announce the conference. Select and confirm the option shown.

An advisory tone sounds every 30 seconds to indicate that a conference is in progress (can be disabled, consult your Administrator).

If the second party does not answerConfirm the option shown.

Adding up to five parties to a conferenceConfirm the option shown.

j Call the new party. Announce the conference.Select and confirm the option shown.

Forming a conferencePrerequisite: You are conducting a consultation call ( page 48).Select and confirm the option shown.

You can only add parties to or remove them from a conference if you initi-ated the conference.

Start conference? f

Conference? l

Return to held call?

Add party?

Conference?

Conference?

Making calls 51

Removing parties from the conferenceSelect and confirm the option shown. The first party is displayed.

Confirm as often as required until the desired party appears.


Leaving a conferenceSelect and confirm the option shown.

or\ Replace the handset if this feature is configured (consult your Administrator).

End conferenceSelect and confirm the option shown.

or

\ Replace the handset if this feature is configured (consult your Administrator).

Activating tone dialing/DTMF suffix dialingYou can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.


j You can use the keys 0 through 9, * and # to transmit DTMF sig-nals.

View conf parties?

Next?

Remove party?

Withdraw?

End conference?

*53=DTMF dialing?

Ending the call also deactivates DTMF suffix dialing.Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

52 Making calls in the team/executive/secretary configuration

Making calls in the team/executive/secretary configurationIf configured (consult your Administrator), you belong to a team of subscribers with multiple lines. Your phone features trunk or line keys (MULAP keys) page 53.

LinesA distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis page 52.

Primary lineAll multi-line telephones have a primary line. This line can be reached in the usu-al manner via your public phone number. Incoming calls to your phone number are signaled on this line.

Secondary lineA secondary line on your phone is used as a primary line by another subscriber. Your primary line, which is configured on another telephone, simultaneously functions as the secondary line on that telephone.

Private lineA line that is used by a single telephone. This line cannot be used as a second-ary line by another telephone.

Shared lineA line that is configured on multiple telephones. The line status is displayed for all telephones that share this line (if configured). If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones.

Direct call lineA line with a direct connection to another telephone.You can see the status of the line from the LED display.

Line seizureLine seizure must be configured (consult your Administrator). If automatic line seizure is configured, a line is automatically assigned when you lift the handset or press the speaker key.

Making calls in the team/executive/secretary configuration 53

Line/trunk keysThe programmable keys on multi-line phones function as line or trunk keys. Ev-ery key programmed as a line key (key label: TransferTrk) corresponds to one trunk with the result that you can configure up to three trunks in OpenScape Desk Phone CP100.

As a team member, you can independently program the following functions on keys page 25:• Direct destination selection• Group call on/off

(not available on executive phone in an executive / secretary team)• Ring transfer on/off

(only in an executive/secretary team)

You can also program a key with the function "Forward Line" (call forwarding) for each line.

Notification on displayThe display of the status label will be controlled by the state of the key. Line or function key can be pulsing or inverted similar to a LED.

Accepting calls with the line keys

Prerequisite: Your phone rings and/or a text key label flashes quickly.

Press the line key above which the text label flashes quickly or is shown inverse.

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

LED MeaningOff – The line is in idle mode.Red quick pulsing1

1 In this manual, flashing keys are identified by this icon, regardless of the flashing in-terval. The flashing interval represents different statuses, which are described in de-tail in the corresponding sections of the manual.

– Incoming call on the line.– The line is on "Hold".

Red slow pulsing – New voicemail.

Red solid – The line is busy.– New missed call.

My line Line 2 Line 3

Line_


Dialing with line keys

Press the free line key you wish to use to establish the connection.

j Dial the phone number.

^ If the party answers: Lift the handset.


Line_


Placing a call on hold on a line key and retrieving the held callPrerequisite: You are conducting a call via one of your group's trunks.

Holding

Press the "Hold" key, if configured.

if nec.


or

Press the "Release" key, if configured.

Depending on the configuration (consult your Administrator), this may be neces-sary so other team members can also pick up the call on hold.

Retrieving the call

Press the line key, above which the text label is flashing slowly or is shown in-verse.

Making calls on multiple lines alternately

Prerequisite: You are conducting a call via one of your group's trunks. Another line key is flashing.

Press the line key above which the text label is flashing or is shown inverse. The first call party is on hold on the other trunk.

Press the line key above which the text label is flashing slowly or is shown in-verse. The second call party is on hold.

You can switch between lines as often as you wish. Press the line key flashing slowly each time.

Hold_

Release_

Line

_

Line_

Line_


MULAP privacy releaseIf configured (consult your Administrator), you can program a key on your phone with the function "Privacy Release" page 25.

If you program this key, you do not have to use the menu to set up a conference. Your team partner only has to press the flashing line key associated with your trunk on his or her phone to immediately join the conference.

[ You are conducting a call.

Press the key shown, if configured.

Up to three team members can now join the conference.

Prerequisite: The trunk on which you are speaking is configured on the other phone as a line key.

Press the line key above which the text label is flashing or is shown inverse.

Priv Release_

Line_


Direct destination selection keysEach team member has a direct destination selection key for every other team member.

This means that each team member can be reached directly by other team members at the touch of a button.

In contrast to a name key, a DDS key indicates the status of the other extension via the notification.

Understanding notification messages on DDS keys

The notification on the DDS key is off - the team member is not conducting a phone call.

or

The text label on the DDS key is lighting or shown inverse – the team member is conducting a phone call or has activated do not disturb.

or

The text label on the DDS key is flashing quickly or shown inverse - a call has arrived for you and needs to be answered.

or

The text label on the DDS key is flashing slowly or is shown inverse – a caller is trying to reach another member of your team, who has not yet answered.

Party B_

Party B_

Party B_

Party B_


Calling a team member directly

Press the DDS key.

or

If the team member you wish to reach is conducting another call, the DDS key on your telephone lights up. You can also make calls in this case if the call wait-ing function is permitted for the other member of the team (automatic camp on).

^ If the party answers: Lift the handset.


Transferring a call in progress

Press the DDS key and announce the call if necessary.


or

Press the "Release" key, if configured.

Picking up a call for another team member

Press the flashing DDS key or line key.

^ Lift the handset.


Forwarding calls on trunksYou can immediately forward internal and/or external calls to your lines to differ-ent internal or external telephones (destinations).If you activate call forwarding for a line, this will apply to all line keys of your group for this line.



or

If available, press the key shown. (You have not saved the “Fwd Line” key in full, i.e. no forwarding type and destination page 25).

Party B_

Party B_

Party B_

Release_

Party B_

*501=Forward Line: On

Fwd Line_


Press the required line key.

or

j Enter the required trunk number.

Confirm the trunk number.


or


or


j Enter the destination phone number.


or

If available, press the key shown. (You have saved the call forwarding type and destination on the "Fwd Line” key, page 25.)

Deactivating call forwarding@ Open the menu page 18.



or


or

If available, press the key shown.

Line_

12345: ...

1=all calls

2=external calls only

3=internal calls only

Save?

Fwd Line_

#501=Forward Line: Off

Line_

Fwd Line_

If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.


Understanding notification messages on the "CFW MULAP"

The notification for the “Fwd Line” key is off – call forwarding is not active for this trunk.

or

The notification for the “Fwd Line” key is on – call forwarding is active for this trunk.

or

The notification for the “Fwd Line” key flashes slowly or is shown inverse - the trunk is the destination of call forwarding.

Fwd Line_

Fwd Line_

Fwd Line_


Transferring calls directly to the executive phoneNormally, all calls for the executive are audibly signaled only by the secretary phone.You can set audible signaling so calls are only signaled acoustically by the ex-ecutive phone or by a second phone assigned to it.

Prerequisite: There is a key programmed with the function "Ring Transfer" on your phone.

Activating

Press the key shown. The notification lights up.

or@ Open the menu page 18.



or


Deactivating

Press the key shown. The notification goes out.

or@ Open the menu page 18.



or


Ring Transfer_

*502=Ring Transfer: On?

Line_

Ring Transfer_

#502=Ring Transfer: Off?

Line_

62 Group call/hunt group

Group call/hunt groupIf configured (consult your Administrator), your telephone is part of a team. The team consists of internal phones that are able to use certain functions.

Activating/deactivating a group call

If configured (consult your Administrator), you belong to one or more groups of stations, which can be reached via hunt group or group call phone numbers.Incoming calls are signaled one after the other (= hunt group) or simultaneously (= group call) on all phones in the group, until a group member answers the call.

Each station in the group can still be reached via its own phone number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group.

You are part of a hunt group or call group




Press the key shown.

or


You belong to multiple groups





or


If an "X" appears between group/trunk number (such as 301) and group name, the audible tone is active for this group or trunk.

Special features must be taken into consideration if your telephone oper-ates with system networking via LAN page 81!

Leave hunt group?

Join hunt group?

Hunt group IN/OUT

_

Hunt group IN/OUT

_

Leave hunt group?

Join hunt group?

Hunt group IN/OUT

_

Hunt group IN/OUT

_301 X Group name

Group call/hunt group 63

orNo "X" means that the audible tone is deactivated.

Confirm the option shown. The next group/trunk number is displayed with a group name.

orSelect and confirm the option shown.The audible tone for the group/trunk displayed is deactivated.

orSelect and confirm the option shown.The audible tone for the group/trunk displayed is activated.

orSelect and confirm the option shown.The audible tone for all groups and trunks is deactivated.

orSelect and confirm the option shown.The audible tone for all groups and trunks is activated.

301 Group name

Next?

Leave hunt group?

Join hunt group?

#=Leave all groups?

*=Rejoin all groups?

If you have activated the audible tone for another group/trunk or deactivat-ed the audible tone for all groups/trunks you belong to, you will hear a spe-cial dial tone when you lift the handset.


Picking up a call for another member of your teamYou can use your own telephone to pick up calls for other telephones in your team, even while on a call (call pickup groups; consult your Administrator).

In contrast to the DDS function, you do not need to have programmed a DDS key in this case, see Seite 57.

Prerequisite: Your telephone rings briefly. "Call for:" appears on the upper dis-play line with the phone number or name of the originator. The phone number or name of the caller appears on the lower line.Confirm the option shown.

Ringing groupYou can have calls for your telephone signaled audibly at up to five other internal phones. The phone that answers the call first receives the call.

Saving, displaying and deleting telephones for the ringing group@ Open the menu page 18.


Follow the display prompts (enter the internal phone number).

Removing all telephones in a call ringing groupSelect and confirm the option shown.

Pickup - group?

Special features must be taken into consideration if your telephone oper-ates with system networking via LAN page 84!

*81=Ringing group on?

If your phone belongs to a ringing group, your display will show the phone number or the name of the initiator on the upper line and that of the caller on the lower line.

Ringing group off?

Group call/hunt group 65

Uniform Call Distribution (UCD)If configured (consult your Administrator), you may belong to a group of users (agents), to which calls are distributed.An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift@ Open the menu page 18.




j To log on, enter your identification number ("Agent:"). Contact your Administrator to find out what it is.

Logging on and off during your shift@ Open the menu page 18.




UCD?

*401=Log on?

#401=Log off?

UCD? f

#402=Not available?

*402=Available?


Requesting and activating wrap-up time

You can request/activate wrap-up time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on.




Turning the night service on and off for UCD@ Open the menu page 18.




Displaying the number of waiting calls@ Open the menu page 18.



UCD?

*403=Wrap up on?

#403=Wrap up off?

UCD?

*404=UCD night on?

#404=UCD night off?

UCD?

*405=Calls in queue?

Privacy/security 67

Privacy/security

Turning Silent Ringing on and offIf you do not wish to take calls, you can activate the ringer cutoff or silent ringing function. Calls are only identified by one ring signal and they are shown on the display.

Activating



Deactivating



Turning do not disturb on and offIf you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external callers are connected to another phone, which you can specify (consult your Administrator).

Activating@ Open the menu page 18.



Deactivating@ Open the menu page 18.



Silent Ringing?

Silent Ringing?

More features?

DND on?

More features?

DND off?

When you lift the handset, you will hear a special tone (continuous buzz-ing) reminding you that "Do not disturb" is activated.

Authorized internal callers automatically override the DND feature after five seconds.

68 Privacy/security

Caller ID suppressionYou can prevent your phone number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.

Activating



Deactivating



Locking the telephone to prevent unauthorized useYou can prevent unauthorized parties from accessing certain functions on your phone during your absence, for example you can prevent external phone num-bers being dialed or your mailbox being accessed. Consult your Administrator to determine which functions are locked.

Locking the phone



Unlocking the phone



j Enter code (lock code) page 69.

Suppress call ID?

Restore caller ID?

ñ Your Administrator can activate/deactivate caller ID suppression for all phones.

Lock telephone?

When the phone is locked, a special dial tone sounds when the handset is lifted. Internally, users can make calls as normal.

Your phone can also be locked or unlocked by an authorized party page 69.

Unlock telephone

Privacy/security 69

Locking another telephone to prevent unauthorized useIf configured (consult your Administrator), you can lock and unlock other tele-phones to prevent unauthorized access.

If a phone user locks his or her phone and forgets the PIN code, you can use this function to unlock the phone again.



j Enter the internal phone number of the phone you wish to lock/unlock.Confirm the option shown.


Saving your PIN codeEnter a PIN code to select the functions• for locking the telephone to prevent unauthorized use page 68• for using another telephone like your own page 75

You can save this code.



j Enter the current five-digit code.If you have not yet set a PIN, use "00000" the first time.

j Enter the new code.

j Re-enter the new code.

*943=Telephone Lock?

*=lock phone?

#=unlock phone?

*93=Change PIN?

ñ If you forget your code, consult your Administrator, who can reset your code to "00000".

70 Privacy/security

User passwordYour User password protects your individual configurations.

The administrator may have configured the following settings:• The password is deactivated: You do not have the option of configuring user

settings. The message "Password is disabled" is displayed.• The password is temporarily locked: You do not have the option of configuring

user settings at this time. The message "Password is suspended" is displayed.• After initially logging on to a user area, you may have to replace the default

password with a new password.• A password can have a predefined period of validity: You will have to create a

new password when the period ends. The message "Change (x days left)" will alert you to this at the appropriate time. The message "Password has expired" appears when the validity period is over. Confirm "Change password" and change the password as described in this section.

• If you repeatedly enter the wrong password (2 to 5 times), additional attempts are blocked. You can make another attempt after a predefined time.

• It is possible that you will not be able to re-use a previously used password for a period of time, which means you have to create another "new password".

Your administrator can tell you about the rules for what and how many charac-ters can or must be used in the password.

Changing the password

z The User password can be modified via the WEB-Interface page 87.

The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not password protected.

Other settings and functions 71

Other settings and functions

Call charges

Displaying call charges (not for U.S.)

For the current call:

Depending on the setting, call charges are displayed during or after a call.Depending on the network operator, free external calls are also displayed. The message "Free of Charge" appears on the screen either before or during the call.If the cost indication facility has not been installed, the display will show the di-aled phone number and/or the duration of the telephone call.

For all calls and for the last callConnection charges for the last chargeable call made are displayed first. After five seconds, the accumulated connection charge (total) is displayed.



ñ If you want to display call charges as they occur during a chargeable call, your Administrator must request this option from the network operator.Call charge display must be requested from the network operator and configured by the relevant Administrator.

If a call is forwarded, call charges are assigned to the destination of the call transfer operation.

*65=Show call charges?

72 Other settings and functions

Displaying call charges for another telephone (not for U.S.)If configured (consult your Administrator), you can also display and print infor-mation on chargeable calls for other phones.

Prerequisite: You have programmed the function "View call charges" on a key page 25.

The notification indicates that you have conducted a chargeable call since the last time you viewed the charges.

Choose the option shown. Chargeable calls are displayed.

Press to display further chargeable calls.


or


or


or


View call charges_

Next

Print

Delete

Add’l information

End


Dialing with call charge assignmentYou can assign external calls to certain projects.

Prerequisite: Your Administrator has defined account codes for you.



j Enter the account code.

if nec. # Press this key.


Required depending on the configuration; consult your Administrator.

j Enter the external phone number.

*60=Account code?

#=Save entry?

You can also enter the account code in the same way during an external call.


Appointment reminder functionYou can configure your phone to call you to remind you about appointments page 74. You have to save the required call times to do this. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.

Saving a timed reminder



j Enter a 4-digit time such as 0905 for 9.05 (=9.05 a.m.) or 1430 for 14.30 (=2.30 p.m.).

If nec. 2 or 7 If the selected language is "US English" (settings page 20) you can enter the code 2 for "am" or 7 for "pm" (default = "am").Confirm the option shown.



Deleting and checking a saved appointment





Using timed remindersPrerequisite: You have saved a reminder page 74. The saved time arrives.The phone rings. The appointment time is displayed.

É Press the key twice.or

^ \ Lift the handset and replace it again.

*46=Alarm call on?

One time only?

Daily?

Save?

#46=Alarm call off?

Delete?

End?

Reminder at 1200

If you do not answer the timed reminder, it is repeated five times and then deleted.


Using another telephone like your own for a callOther parties can temporarily use your phone like their own for an outgoing call.



j Enter the phone number of the other user.

j Enter the other user's code page 69.

if nec.If the other user has not set a PIN, he or she is prompted to do so on his or her phone.

j Dial the external phone number. This state is canceled as soon as the call is ended.

Logging on to the "guest telephone"Log on to the "guest telephone" with a mobile phone number. The telephone be-haves like your own in terms of cost allocation, key programming, call forward-ing, etc.


Choose the option shown.

or If a key is not configured

j Enter the code (e.g. *9419) for "Mobile Login Log on", (see page 96).You see the prompt "New number".

j Enter the mobile phone number. You are prompted to enter the "Code for nnn" (e.g. 834):

if nec. j Enter the code and confirm.

or

# Press the key shown.

or


The logon procedure begins.

Your mobile phone number will appear on the left of the display when you are correctly logged on page 14.

*508=Temporary Phone?

Change PIN?

ñ Prerequisite: A mobile connection with a dedicated phone number and password has been configured for you (consult your Administrator). The "Mobile Login" key is configured on your OpenScape Desk Phone if ap-propriate.

Mobile Login?

Entry complete


If you want to move your connection from the first "guest telephone" to a second "guest telephone", log on to the second "guest telephone" in the usual fashion (see page 75).

If you now log on to a different telephone with your PIN, without having logged off from the other telephone, you will be logged off automatically.

Logging off from the "guest telephone"If you no longer need your connection on the "guest telephone" or if you want to switch to another telephone, log off from the "guest telephone".



or If a key is not configured

j Enter the code (e.g. *9419) for “Mobile Login Log off", (see page 96).The logoff procedure begins.

The "guest telephone" is now available again with its original phone number, fea-tures and functions. Any call forwarding instruction set can now be deleted.

Mobile Login?


Fax details and message on answering machineIf a fax or answering machine is connected to your system and you have as-signed the "Fax details" function to a programmable key page 25, you will be notified on the display when a fax or a message has been received.

Deactivating signaling



Resetting services and functions(system-wide cancellation for a telephone)A general reset procedure is available for initiated functions. The following func-tions are deleted, if enabled:

• Forwarding on• Absence text on• Ringing group on• Suppress call ID• Waiting tone off• DND on• Silent Ringing on• Display Messages• View callbacks



Fax details

#0=Reset services?


Activating functions for another telephone If configured (consult your Administrator), you can activate and deactivate the following functions for other phones (Associated serv.):

• DND on/DND off, code *97/#97 page 67• Forwarding on, code *11, *12, *13/#1 page 42• Lock telephone/Unlock telephone, code *66/#66 page 68• Ringing group on, code *81/#81 page 62• Absence text on/Absence text off, code *69/#69 page 40• Join hunt group/Leave hunt group, code *85/#85 page 62• Reset services, code #0 page 77• Night answer on/Night answer off, code *44/#44 page 24• Alarm call on/Alarm call off, code *46/#46 page 74



j Enter the internal phone number of the phone for which you wish to activate the function.

j Enter the code (for example, *97 for DND on).

For any additional input, follow the instructions on your display.

*83=Associated serv.?


Using system functions from outsideDISA (Direct Inward System Access)If configured (consult your Administrator), you can use an external phone like an internal station to set up an outgoing external connection via your OpenScape Business. You can also activate or deactivate the following system functions:

• Reset services, code #0 page 77• Forwarding on/Forwarding off, code *1/#1 page 42• Lock telephone/Unlock telephone, code *66/#66 page 68• Change PIN, code *93 page 69• Send Message/Display Messages, code *68/#68 page 39• Absence text on/Absence text off, code *69/#69 page 40• Ringing group on/Ringing group off, code *81/#81 page 62• Join hunt group/Leave hunt group, code *85/#85 page 62• Suppress call ID/Restore caller ID, code *86/#86 page 68• Waiting tone off/Waiting tone on, code *87/#87 page 22• Open door, code *61 page 31• Door opener on/Door opener off, code *89/#89 page 22• DND on/DND off, code *97/#97 page 67• Silent Ringing on/Silent Ringing off, code *98/#98 page 67• Use speed dialing, code *7 page 38• Associated serv., code *83 page 78

Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your phone to tone dialing. The phone is not connected to OpenScape Business.

j Establish a connection to OpenScape Business. Enter the phone number (con-sult your Administrator).

j Wait for the continuous tone (if necessary, switch phone to tone dialing) and en-ter the internal phone number assigned to you and the corresponding PIN code.

# Enter the code (only required if programmed in the system).

j Wait for the dial tone and enter the code, for example *97 for DND on. If neces-sary, make further entries; refer also to the user guide for dial pulse/DTMF phones.

or

j Dial the external phone number.

You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activat-ed. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.


Controlling connected computers/programs/telephone data serviceIf this function has been configured (contact your Administrator), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Prerequisite: You have set up a connection.


Confirm the option shown. For entering data, you are guided by the connected computer. However, depending on the configuration (consult your Administra-tor), you have to enter your data in one of the following two ways:

Input in en-bloc mode:

0 ... 9 Enter data.

# Complete entry.


or Input in online mode:The connected computer processes your entries directly.

# Enter the code.

0 ... 9 Enter data.

Paging persons (not for U.S.)If radio paging equipment (PSE) is connected to your system (consult your Ad-ministrator), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page. This person can then an-swer the page at the nearest phone.

Paging personsTo ensure that you can be found, you must have enabled a ringing group page 64, call forwarding page 42 or call forwarding-no answer (service technician) to the internal phone number of your PSE.A call request is signaled automatically.

Responding to a page request

^ Lift the handset.

*59 Enter the code.

j Enter own phone number.

*42=Tel. data service?

Entry complete?

Special networking functions 81

Special networking functionsIf your telephone is operating in an environment in which multiple OpenScape Business are interconnected, you are conducting a call via the network.

In this instance, you must note certain particularities for some functions. These are described in this section.

Leaving hunt group/group callPrerequisite: You are part of a hunt group/group call page 62 in another OpenScape Business.



j Enter the (DISA) phone number of the other OpenScape Business.

Z or # Confirm your entry.

j Enter the (DISA) phone number of your phone.




You belong to multiple groups associated with another OpenScape Business

j Enter the group number for "directed joining/leaving".

DISA internal?

Leave hunt group?

Join hunt group?

82 Special networking functions

Setting up "follow me" call forwardingYou can activate/deactivate call forwarding page 42 for your phone from other phones in the network.



j (DISA) phone number of your OpenScape Business.


j Enter the (DISA) phone number of your phone.


Activating






j Enter the destination phone number.Confirm the option shown.

Deactivating



DISA internal?

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off?

Special networking functions 83

Using night answerIf authorized (contact your Administrator), you can also define telephones in oth-er OpenScape Business systems as the night answer destination page 24.



j Enter the (DISA) phone number of the OpenScape Business to which the night answer phone is connected.


j Enter the (DISA) phone number of the phone you wish to use to activate/deac-tivate night answer.


Activating



j Enter the destination phone number (= temporary night answer service).Confirm the option shown.

Deactivating



DISA internal?

Night answer on?

Save?

Night answer off?

84 Special networking functions

Ringing groupYou can have calls for your telephone signaled audibly at external telephones or at telephones in other OpenScape Business systems page 64.

Saving, displaying and deleting telephones for the ringing group





orSelect and confirm, then follow the operating instructions.

j Enter the phone number.Confirm the option shown.



Removing all telephones in a call ringing group



Opening a doorIf this feature is configured (contact your Administrator), you can also activate the door opener page 31 from other OpenScape Business systems.



j Enter the (DISA) phone number of the OpenScape Business where the relay is to be activated.


j Enter the (DISA) phone number of the phone you wish to use to control the door opener.

Z or # Confirm your entry.Select and confirm the option shown.

j Z Dial the entrance phone number.

*81=Ringing group on?

Add ext to group?

Add another ext?

Display/Clear?

#=Entry complete?

Save?

End?

Ringing group off?

DISA internal?

Open door?

Testing the phone 85

Testing the phone

Testing the phone's functionalityYou can test your phone's functionality.

Prerequisite: The phone is in idle mode.

@ Open the menu page 18.Select and confirm the option shown.Select and confirm the option shown.

If everything is functioning correctly:• All notifications on the phone flash• Your phone number is displayed• All pixels are active on the display• The ring tone is audible

Checking the key assignmentYou can check the key assignment on your phone to determine which functions are assigned to which keys.



Press any key. The key assignment is displayed.


More features?

*940=Phone test?


_End

86 Testing the phone

87

Web interface (WBM)

GeneralYou can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your adminis-trator.

Launching the web interface

To launch the interface, open a web browser and enter the following:

https://[IP address of the phone]

[IP address of the phone] is the IP address of your phone.

or

https://[Name of the phone]

[Name of the phone] that was assigned by the administrator.

Administrator SettingsThis area lets you configure settings for administering your phone and the network environment. Access to the Administrator Settings is protected by the admin password. For further information, consult your administrator or refer to the administration manual.

Ask your Administrator about the IP address, the web interface address and how to connect the telephone to the network.

You might receive a certificate notification from the browser. Follow the instructions to down-load the certificate.

You will be prompted to configure a user password page 70 the first time you call up the web interface. You must log in with this password the next time you want to open the User settings.

88

User PagesThe web interface homepage opens once you have entered and confirmed the phone's IP ad-dress.1. Click a menu heading to display the individual menu entries. Click the menu heading again to

close the menu.2. Click a menu entry to open the corresponding form.3. Make the desired changes.4. Click the corresponding button to save or discard your changes.

Button functions• "Login": Log in to the phone after you have entered the user password• "Submit": Apply changes• "Reset": Reset original values• "Logout": Log out from the phone

LicensesThis area provides you with the information about EULA (End User License Agreement) and Open Source licenses. For further information, consult your administrator or refer to the administration manual.

User menuAll settings in the user menu of the web interface can also be made via the user menu on the tele-phone.

User settingsUser login V page 70

Password

Fixing problems 89

Fixing problems

Responding to error messagesPossible causes:Station number is incorrect.

Possible reactions:Enter correct station number.

Possible causes:Locked function selected.

Possible reactions:Apply to the Administrator for authorization for relevant function.

Possible causes:Dialed a non-existent station number. Called phone is unplugged.

Possible reactions:Enter correct station number. Call this station again later.

Possible causes:Dialed your own station number.

Possible reactions:Enter correct station number.

Troubleshooting

Pressed key does not respond:Check if the key is stuck.

Telephone does not ring:Check whether the "Do not disturb" function is activated on your telephone ( page 67). If so, deactivate it.

You cannot dial an external number:Check whether your telephone is locked.If the phone is locked, enter your PIN to unlock it page 68.

To correct any other problems:First consult your Administrator. If the problem still cannot be resolved, the ad-ministrator has to contact Customer Service.

Incorrect entry.

Access denied.

Feature not available.

Number cannot be dialed

90 Repair and recycling concept, extending performance capability

Repair and recycling concept, extending performance capabilityThis section includes additional user instructions in accordance with the basic award criteria for the Blue Angel eco-label pursuant to RAL-UZ 150. Obligations for Unify arising from this section are only valid in Germany.

Recycling and disposal of equipment in the OpenScape Desk Phone familyReturn of OpenScape Desk Phone waste equipment.

a) Legal and other foundations

The take-back of equipment and spare parts is based on• EU Directive 2002/96/EC (WEEE),• the German "Act Governing the Sale, Return and Environmentally Sound Di-

sposal of Electrical and Electronic Equipment" (ElektroG),• the criteria of the Blue Angel RAL UZ 150 for "Corded Voice-Over IP Telepho-

nes".

b) Separate collection according to ElektroG

Users of electrical and electronic equipment are obliged to collect waste equip-ment separately and

supply for proper disposal.

This waste equipment must not be disposed of together with unsorted municipal waste (normal household waste). Separate collection is a condition for reuse, recycling and efficient recovery of waste equipment and the basis for the reco-very of materials.

c) Take-back according to the criteria of the Blue Angel

In addition to the legal requirements governing take-back of electrical and elec-tronic equipment, Unify Software and Solutions GmbH & Co. KG takes back the OpenScape Desk Phones telephones introduced on the market in Germany and manufactured after March 2014. Insofar as no direct collection of this waste equipment has been agreed, the OpenScape Desk Phone end-of-life telepho-nes can be returned free of charge to the following address:

eds-r gmbh // rücknahmesystemeMaybachstr. 1890441 Nuremberg, Germany

d) Reuse, recycling and recovery

Attention is paid to ease of disassembly/recycling of the OpenScape Desk Pho-ne waste equipment as early as the product development stage.

Reuse:

The waste equipment is repaired and refurbished and introduced into the spare parts cycle where it is then reused.

Recycling and recovery of OpenStage equipment that is no longer usable:

Repair and recycling concept, extending performance capability 91

the equipment is roughly disassembled and introduced into various recovery operations prior to further treatment. The various metals are separated using special shredder equipment for electronic scrap. Copper and precious metals are processed by refining. Aluminum and iron are separated and supplied for melting.

Repair reliability and spare part supplyUnify Software and Solutions GmbH & Co. KG guarantees repair support and spare part supply for up to 5 years following product discontinuation of the OpenScape Desk Phone telephones.

Extending performance capabilityThe functionality of all OpenScape Desk Phone telephones can be extended fundamentally by means of software updates.

Please contact your administrator/system support if necessary in this respect or your sales partner at Unify Software and Solutions GmbH & Co. KG.

92 Index

Index

AAbsence text ............................................................ 40

deleting ................................................................. 41Activating door opener ............................................. 31Agents ...................................................................... 65Alternating

in a team ............................................................... 55Announcement ....................................... 20, 38, 67, 71Answering machine .................................................. 77Appointment ............................................................. 74Assigning a DID number .......................................... 41Assigning free keys .................................................. 25Associated service ................................................... 78Attention ring volume ............................................... 21Automatic call waiting

preventing and allowing ........................................ 22Automatic connection setup ..................................... 39Automatic trunk seizure/prime line is not active ....... 33

CCall

accepting ............................................................... 29accepting, group ................................................... 64distributing ............................................................. 65ending ................................................................... 32entrance telephone ............................................... 31forwarding ............................................................. 42forwarding in a team ............................................. 58holding .................................................................. 49in a team with line keys ......................................... 53parking .................................................................. 49picking up in a team .............................................. 58picking up, directed ............................................... 29retrieving from park ............................................... 49transferring ...................................................... 48, 58

Call charge assignment ........................................... 73Call charges

for another telephone ............................................ 71for your telephone ................................................. 71

Call duration ............................................................. 71Call forwarding ......................................................... 42Call list ..................................................................... 18Call request .............................................................. 18Call volume .............................................................. 20

Call waitingallowing ................................................................. 22preventing ............................................................. 22

Call waiting (camp-on)answering ............................................................. 47

Call waiting tone on/off ............................................ 22Callback ................................................................... 44Caller ID suppression ............................................... 68Caller list, using ........................................................ 36Calling a second party ............................................. 48Calls in queue .......................................................... 65CE marking ................................................................ 3Central telephone lock ............................................. 69Charges

for another telephone ............................................ 71for your telephone ................................................. 71

Checking the key assignment .................................. 85Conference .............................................................. 50Connection options .................................................. 19Connection setup

automatic .............................................................. 39Consultation ............................................................. 48

DDetails, fax ............................................................... 77Dialing

from caller list ........................................................ 36from the internal phonebook ................................. 37internal/external calls ............................................ 33on-hook dialing ..................................................... 33using speed dial .................................................... 38with last number redial .......................................... 35with selected dialing keys ..................................... 35

Dialing external calls ................................................ 33Dialing internal calls ................................................. 33Dialing the CO ......................................................... 33Dialpad ..................................................................... 16Differences ............................................................... 11Direct destination selection ...................................... 57Direct Inward System Access .................................. 79DISA ........................................................................ 79Display contrast ....................................................... 20Distributing calls ....................................................... 65Do not disturb .......................................................... 67Door opener ............................................................. 22DTMF suffix dialing (tone dialing) ............................ 51

Index 93

EEntrance telephone .................................................. 31External code ........................................................... 33

FFax details ................................................................ 77Forwarding ............................................................... 42Function key

Programmable ...................................................... 15Functions

for another phone on/off ........................................ 78programming a key ............................................... 25resetting ................................................................ 77using from the outside ........................................... 79

GGeneral information ................................................... 9Group call ................................................................. 62

HHandsfree answerback ............................................ 30

disabling ................................................................ 30enabling ................................................................ 30

HiPath 5000"follow me" call forwarding .................................... 82group call .............................................................. 81hunt group ............................................................. 81night answer .......................................................... 83opening a door ...................................................... 84ringing group ......................................................... 84

Holding ..................................................................... 49Hot line ..................................................................... 39Hunt group ............................................................... 62

IIdle mode ................................................................. 14Important information ................................................. 3Incoming calls .......................................................... 18Internal phonebook .................................................. 37IP telephony ............................................................. 81

KKeys

assigning ............................................................... 25programming ......................................................... 25

LLAN telephony ......................................................... 81Leaving

absence text ......................................................... 40LED messages, understanding .................... 26, 57, 60Line key ................................................................... 53Location of the telephone .......................................... 3Locking/unlocking .................................................... 68

MMaking mobile calls .................................................. 75Message(text)

accepting .............................................................. 40deleting/viewing .................................................... 39receiving ............................................................... 40sending ................................................................. 39

Microphone .............................................................. 32MULAP keys, line keys ............................................ 52MULAP privacy release ........................................... 56

NName plate .............................................................. 11Night answer ............................................................ 24

OOpen listening .......................................................... 46Opening a door ........................................................ 31OpenScape Desk Phone IP 35 G

speakerphoneadjusting the room acoustics ............................. 21notes .................................................................. 11

speakerphone mode ....................................... 29, 46Operating instructions ................................................ 3Operating steps

programming a key ............................................... 27Outgoing calls .......................................................... 18

94 Index

PParking a call ........................................................... 49Personal identification number ................................. 69Phone

setting ................................................................... 20testing ................................................................... 85

Phone numberassigning ............................................................... 41deactivating display ............................................... 68saving .................................................................... 28suppression ........................................................... 68

Picking up (call) .................................................. 29, 64PIN ........................................................................... 69PIN, saving ............................................................... 69Placing on hold

in a team ............................................................... 55Primary line .............................................................. 52Private line ............................................................... 52Procedure

programming a key ............................................... 27Product name ........................................................... 11Product variants ....................................................... 11Program/Service menu ............................................ 18Programmable function key ..................................... 15Programming free keys ............................................ 25Programming your telephone ................................... 20Project calls .............................................................. 73Project code, account code ...................................... 73

RRadio paging equipment (PSE) ......................... 52, 80Receiving calls ......................................................... 29Receiving volume ..................................................... 20Redialing

from caller list ........................................................ 36Redialing a number .................................................. 35Reset services ......................................................... 77Resetting functions .................................................. 77Ring transfer

in an executive/secretary team ............................. 61Ringer tone .............................................................. 21Ringing group ........................................................... 64

SSecond call

answering ............................................................. 47Second level ............................................................ 35Secondary line ......................................................... 52Serial number .......................................................... 11Settings on your telephone ...................................... 20Shared line ............................................................... 52Shift .......................................................................... 35Shift key ................................................................... 35Silent ringing ............................................................ 67Speaker ................................................................... 29Speaker call ........................................... 20, 38, 67, 71Speakerphone

notes ..................................................................... 11Speakerphone distance ............................................. 3Speakerphone mode

adjusting the room acoustics ................................ 21function ........................................................... 29, 46setting the volume ................................................. 21

Special dial tone ...................................................... 67Speed dial

dialing ................................................................... 38saving station speed dialing .................................. 23suffix dialing .......................................................... 38system .................................................................. 38

Station speed dialing ............................................... 23Suffix dialing

automatic .............................................................. 38DTMF tone dialing ................................................ 51

System speed dialing ............................................... 38System-wide cancellation ........................................ 77

Index 95

TTelephone

locking ................................................................... 68locking another phone ........................................... 69locking/unlocking ................................................... 68locking/unlocking centrally .................................... 69using another phone like your own ....................... 75

Telephone data service ............................................ 80Telephone lock

central ................................................................... 69for a telephone ...................................................... 68

Telephone test ......................................................... 85Temporary phone ..................................................... 75Testing the phone's functionality .............................. 85Testing the telephone .............................................. 85Timed reminder, answering ..................................... 74Toggle/connect ........................................................ 48Tone dialing ............................................................. 51Transferring (call) ............................................... 48, 58Troubleshooting ....................................................... 89Trunk seizure, automatic .......................................... 33

UUnanswered calls ..................................................... 18Uniform call distribution ............................................ 65User password ......................................................... 70Using Ethernet switches .......................................... 19Using network ports more efficiently ........................ 19

VVariable call forwarding ............................................ 42

WWeb interface ........................................................... 87Wrap-up time ........................................................... 66

96 Overview of functions and codes (alphabetical)

Overview of functions and codes (alphabetical)The following table lists all available functions, as shown on the display. Any programmed func-tions (consult your Administrator) can be activated interactively (select and confirm) or via the Pro-gram/Service menu (select and confirm or enter a code).

Functions(=display)

... In-ter-actively

... via Service@ page 18

... usingkey

μ€ μ€ CodeCall waiting

Waiting tone off

Waiting tone on

Call wait.term.on

Call wait.term.off

;;;

;;;;;

*55

*87

#87

*490

#490

X

X

X

X

XRelease XCaller list

Save number

;;

;;

#82

*82

X

XDND on

DND off

;;

;;

*97

#97

X

XUCD

Log on

Log off

Available

Not available

Wrap up on

Wrap up off

UCD night on

UCD night off

Calls in queue

;;;;;;;;;

*401

#401

*402

#402

*403

#403

*404

#404

*405

X

X

X

X

X

X

X

X

XAbsence text on

Absence text off

;;

;;

*69

#69

X

XAssociated serv. ; *83 XAssociated dial ; *67 XOverride ; ; *62 XRoom monitor ; *88 XData I/O Service *494 XReset services ; #0 XSpeaker call ; *80 XHF answerback on

HF answerback off

;;

;;

*96

#96

X

X

Overview of functions and codes (alphabetical) 97

DISADISA internal ; ; *47 XDiscreet Call *945 XShift Key (Layer) XPhone test ; *940Trace call ; *84 XTemporary Phone ; *508 XJoin hunt group

Leave hunt group

IN hunt group

OUT of hunt group

;;;;

;;;;

*85

#85

*85*#85#

X

X

X

XHotlineSend Message

View sent message

Display Messages

Mailbox

;;;

;;;

*68

#68

#68

X

X

X

XKeypad dialingl ; *503Conference

Start conference

Add party

End conference

View conf parties

Remove party

Drop last conf. partyn

;;;;;;

;

;;;

*3

#3

*491

X

Show call charges (own telephone)

View call charges (third-party telephone)

; *65 X

XUse speed dialing

Speed dial (station speed dial)

Change Speed Dial (station)

;;;

*7

*7**92

X

X

XReserve trunk ; XToggle/Connect ; ; *2 XDTMF dialing ; *53 XMute on

Mute off

;;

*52

#52

X

XMobile Login Log off #9419 XMobile Login Log on *9419 XNight answer on

Night answer off

;;

;;

*44

#44

X

X

Functions(=display)

... In-ter-actively


... usingkey

μ€ μ€ Code

98 Overview of functions and codes (alphabetical)

Park a call

Retrieve call

;;

*56

#56

X

Page - Pickup directed in 100

Answer page (not for U.S.) ; *59Account code ; *60 XEnquiry

Return to held call

Quit and return

Transfer/Accept

;;;;

;;

*0

*0

X

Set Callback

View callbacks/Delete

;;

;;

*58

#58

X

Suppress call ID

Restore caller ID

;;

;;

*86

#86

X

XTemporary MSN (not for U.S.) ; ; *41 XRing Transfer: On

Ring Transfer: Off

;;

*502

#502

X

XRinging group on

Ringing group off

;;

*81

#81

X

XSilent Ringing on

Silent Ringing off

;;

;;

*98

#98

X

XTrunk flash (flash) ; *51 XSelect language ; *48Lock telephone

Unlock telephone

Change PIN

;;

;;;

*66

#66

*93

X

X

Phonebook ; ; *54 XTel. data service *42Alarm call on

Alarm call off

;;

*46

#46

X

XDoor opener on

Door opener off

;;

*89

#89

X

XOpen door ; *61 XTransfer ;Pickup - directed

Pickup - group

Accept call

;;

;;

*59

*57

X

X

Functions(=display)

... In-ter-actively


... usingkey

μ€ μ€ Code

Overview of functions and codes (alphabetical) 99

Forwarding on

1=all calls

2=external calls only

3=internal calls only

Forwarding off

CFNR on

CFNR off

;;;;;

;;;;;;;

*1

*11

*12

*13

#1

*495

#495

X

X

X

X

X

X

XRedial XRetrieve line ; *63 XTelephone Lock ; *943 X

Functions(=display)

... In-ter-actively


... usingkey

μ€ μ€ Code

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