openscape uc server overview

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AGPresenter’s NameDate

Siemens Enterprise Communications

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OCSINTRSVC Introduction to OpenScape Cloud Services:OpenScape UC Server, OpenScape Voice and OpenScape UC Applications

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CD2576EN01CD_R._Solana_17-09-12

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AGPresenter’s NameDate

Siemens Enterprise CommunicationsSiemens Enterprise Communications

2

•Describe the underlying architecture of the OpenScape Unified Communications Solutions Suite as it’s used in the OpenScape Cloud Services environment.

•Explain the business benefits

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Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

February 2012

Today's Business Challenges

Business trends Communications trends

Social media

CloudGrowth with

corporateexcellence

Sustainability

Deviceproliferation

Green IT

Data center / virtualization

Seamlessmobility

Distributed /telecommuting

workforce

Agileenterprise

Costcontainment /

reduction

Selectiveout-tasking

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February 2012

VoIP(HiPath)

Proprietary hardware & softwareConverged IP networks

IP

IPIP

IP

TDM(Hicom)

Proprietary hardware & softwareTelecommunications networks

UC / CEBP(OpenScape)

Open standards / SIPOverlay approachUC embedded in business processes

SIP

SaaS (CaaS)(OpenScape)

Subscriber / ‘On Demand’ solutionsPrivate/public cloudVirtualization

SMB LME

OpenScape Voice / UC

Premises-based / Distributed Data center-basedManaged Service / Hosted / Cloud

UC / Social Media Integration

Communications Transformation- Increasing Value vs. Lower Cost of Delivery

TCO

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February 2012

OpenScape UC Server

OpenSOA Framework

Open

Five Years Development

Proven (1 Million users)

Migration (OpenPath)

Acquisition / Licensing

Deployment Options

Virtualization Capabilities

Flexible

Siemens' flagship software-based enterprise communications platform for Voice, UC, CC, Video and Mobility

What is OpenScape UC Server?

The industry’s most Open, Complete, and Flexible software communications platform

What is unique about OpenScape UC Server?

Complete

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Siemens Unified Communication definition

Unified Communications (UC) solutions focus on embedding communication and collaboration into business processes. This increases workplace productivity and effectiveness. UC solutions should be software-based, open, extensible and support the customer’s choice of services.

90

Mobility

Email

IM

Voice

Video

Conferencing&

CollaborationMobility

MessagingEM, VM, FAX

Voice

OpenScape Unified

Communications Suite

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February 2012

OpenScape UC Server Overview

OpenScape Unified Communications ServerSIP

SessionControl

Availability ManagementPresence QoS

ManagementSession Detail

ReportingAdmin.

& Licensing

DataCenter

Software Foundation

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February 2012


OpenScape Unified Communications Server

SIP SessionControl



ReportingAdmin.

& Licensing

DataCenter

Voice MobilityVideoMessag-

ing UCContact* Center

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February 2012



SIP SessionControl

Availability Management

Federated Presence

QoS Management

Session Detail Reporting

Admin.& Licensing

DataCenter



OpenSOA

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February 2012Page 10February 2012

OpenScape UC Server OverviewOpenScape Voice Application


SIP SessionControl

Availability Management

Federated Presence

QoS Management

Session Detail Reporting

Admin.& Licensing

DataCenter



OpenScape Voice

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February 2012

OpenScape Voice Application

OpenScape Voice

Enterprise Voice Solution for Enterprise, Carrier and Cloud Applications

WAN

OpenScape Voice

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OpenScape Voice / UC Server – Communications for the Local or the Global Enterprise**

PSTN/WANGrowth Area

Business Growth - And always keep

communications and business strategies

aligned

Business Expansion - And

support international

expansion from your data centers

Branches

PSTN/WAN

Mobile users Mobile

users

Mobile users

And Support Global Mobility and

Hot-Desking

Factory

Business Acquisition -And rapidly integrate communications with

acquisitions

DATA CENTER

Head Office

DATA CENTER

Regional Head Office

Interwork global communications software

applications

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OpenScape Voice / UC Server – Communications for the Local or the Global Enterprise

Branches

Mobile and home based users

Factory

DATA CENTER

Office

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Customer Location

Optional Local Gateway

OpenScape Branch (Proxy)

February 2012

OpenScape Branch

Scalable: 50, 1000 and 6000 user variants - Provides feature-rich Survivability

Single-box solution with Integrated Gateway and Analog Adapter

Includes Proxy and SBC

Includes Media Server, providing Local Tones, Announcements, Conferences*

Local SIP or analog Trunking

Data Center/CloudOpenScape Voice

PSTN

* Survivable mode only

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February 2012

OpenScape UC Server OverviewOpenScape UC Application


SIP SessionControl



ReportingAdmin.

& Licensing

DataCenter


ing UCContact Center

OpenScape UC

ApplicationEmbedded

Video

Point to Point SIP Video and SIP Video Conferencing supported in a future release of OpenScape Cloud.

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February 2012

Unified Video Conferencingfor everyone from any SIP endpoint

From the OpenScapeDesktop Client

From the Meeting Room

From the ExecutiveDesktop

From the conferencephone

From Mobile Phone(Voice)

From the desktopphone

OpenScapeDesktop

Client(Personal)

OpenScapeVoice & UCApplication

OpenScapeWeb Client

Personalizedcollaboration for virtual, decentralized teams

All endpoints connected on a single SIP network (Voice, Video, UC Desktop soft-clients)

Single numbering plan and directory

Integrated video/voice conferences

Easy as making a phone call

Mix room –based and desktop clients on same conference

Communicate the way that it makes the most sense

High reduction in conferencing costs

OpenScape Video


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Soft-Phone and Video

OpenScape Desktop Client Personal Edition includes a soft-phone for PC-based telephony call control.

Point-to-point video calls and SIP 3-way video conferences are also supported.

Users who have been given the permissions, can also record calls on their local PC.


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February 2012

OpenScape UC Server OverviewMessaging


SIP SessionControl



ReportingAdmin.

& Licensing

DataCenter



OpenScape Messaging

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February 2012

Unified Messaging

OpenScape Messaging

VoicemailFaxmail

Email

One Mailbox for Everything

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February 2012

OpenScape UC Server OverviewOpenScape UC Application


SIP SessionControl



ReportingAdmin.

& Licensing

DataCenter



OpenScape UC Application

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February 2012

OpenScape Unified Communications

Instant*Messaging

Email

Voice Messages

PresenceManagement

Cloud / VirtualizedStorage

HD Video

Conferencing

Audio + Conferencing

PersonalVideo

ConferencingThe

Internet

Telephony

Integrated Mobile Voice

Mobile UC

Web ConferencingCEBP*

*N/A OpenScape Cloud Services V1

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OpenScape UC Application Highlights

* Some functionality differences apply to HiPath 4000 voice platform

Modular application with seamless upgrade pathsUC Desktop: soft clientBuilt-in one number service, presence, conferencing, and messaging Supports any IT environment

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Multi-media Conferencing Enhances Team Effectiveness

Enhance collaboration and productivity

Minimize expensive 3rd party conferencing services

Reduce the need to travel

Presence information enables spontaneous, easy to initiate sessions

Business benefits

Voice Web Video *

*Future Cloud

offering

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OpenScape Web CollaborationMobile Client for iPhone / iPad

Desktop/File sharing

Video

Text / Chat

Participant List

Source: OpenScape Web Collaboration V1, Data Sheet, Issue 1, Feb 2011

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Communicating should be intuitive and efficient

Easy to use GUI and voice interface

Rich, intuitive user experience

Multi-media and multi-modal client access choices

OpenScape Mobile Client

OpenScape Desktop Client Personal Edition

Voice Portal Client OpenStage Client

OpenScape Web Client

* Not available with HiPath 4000 voice platform

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How OpenScape UC Applicationhelps address your challenges

Reduce Communications Costs

Minimizes 3rd party conferencing servicesReduces business trips and communications costs while travelingWhile on a call, you can switch from your mobile device to another phone with a lower cost connection

Improve Operational Efficiency

Works with your existing IT infrastructureLeverages your in-place application investmentsImproves overall business execution, process and communications efficiency

Enhance Productivity and Collaboration

Be reached via one published number, regardless of your location or deviceReduces duplication, waste and rework in communications-intensive activitiesHighly mobile people / tele-workers stay connected and accessible

Gain Competitive Advantage

Customers and partners can reach you, in real-time, on the first try

Reduces latency in business processes

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February 2012



SIP SessionControl



ReportingAdmin.

& Licensing

DataCenter



OpenScape UC Application Mobile

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Presence-based real-time communications keeps highly mobile people connected and productive

Improve business continuity

Be accessible for critical business requests

Know the presence status of key contacts

Have quick access to conferences

Targets: Highly mobile worker

• Uses multiple devices

• Works between home and office

• Works across multiple sites

• Travels frequently

OpenScape UC Mobile Client

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February 2012



SIP SessionControl



ReportingAdmin.

& Licensing

DataCenter



OpenScape Contact Center

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OpenScape Cloud Services –Contact Center Offering available separately (V1)

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February 2012

OpenScape UC Server Review


SIP SessionControl



ReportingAdmin.

& Licensing

DataCenter



OpenSOA

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February 2012

UC integration into Microsoft orIBM Eco-Systems

IBM Lotus Notes/ Lotus SametimeMS Outlook

WebCollaborationIntegration

MS LivemeetingIBM SametimeCisco WebEx

New Social Media integrationse.g. Twitter

Business Portal integration

CEBP / Business Application integrationSDK and Developers Program

UC Deployment Services

Virtualization of UC solutions, like OpenScape UC Application environmentsRealization of high availability solutions

OpenScape Fusion –Our range of open integration capabilities and offeringsCurrently available with Private Cloud Offerings

OpenScape Fusion Integrations

Groupware and 3rd Party UC IntegrationUC Integration & Deployment Solutions

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http://www.ibm.com/ca/


February 2012

Real-world examplesSiemens Enterprise Communications self-usage

North America

Align diverse company infrastructure to one global, open UC architecture

200 sites in 40 countries with 10,000 employees

OpenScape Voice, UC Application, Mobility, OpenStage

Savings of ~ €2 million / year

Global

Project Star UC –Drinking our own champagne!

TotalInvest.

TotalSavings

NetSavings

-10

0

US $20M

$ (5.7M)

$ 18.7M $ 13.0M

$0.2MElectricity

$0.1MSoft phone savings

$1.3MMAC charges

$2.0MTeleworker voice expenses

$2.5MFacility operations

$2.7MTeleconferencing

US$7.5MOffice voice & data network charges

From twenty-three servers to two servers

145 % RoISource: Mainstay Partners, “ROI Success Story (et al)” (March 17,2009)Source: SEN internal study (2009)

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February 2012

Analysts Top ranking for Siemens Unified Communications portfolio

Ranked 1st overall in UC Critical Product CapabilitiesRanked 1st overall in combined UC and Corporate Telephony Product rankingsHighest Vision ranking in UC MQ of all traditional telecom providers

OpenScape Voice rated 4 out of 5 vs 3.2 industry averageOpenScape Voice is threatening to competitors in the PBX market

6.0

9.0

8.0

7.08.7

Siemens

8.5

Avaya

8.2

Cisco

8.0

ALU

7.6

NEC

7.1

Microsoft

BEST OF VoiceCon FINALIST 2010OpenScape Unified Communications

PRODUCT OF THE YEAR TMC Internet TelephonyOpenScape UC

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OpenScape Voice & UC –References Across All Regions and Sectors

Regional Public Sector Multi-National

OpenPath overlay approach

OpenScape Voice and Managed Services for ~ 60,000 users

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February 2012

Summary: OpenScape UC Server

OpenSOA Framework

Open

Five Years Development

Proven (1 Million+ users)Buy what you need

Deployment Options

Virtualization Capabilities

Flexible

Complete

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openscape uc server overview

Documents

enterprise media

openscape uc applications

openscape voicena

mobilityc d

c introduction

lower cost of delivery

tdm voip uc cebp saas

business benefits na