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© Siemens HiPath OpenScape Highlights Jan-07 2
Challenges in Today’s CommunicationsCommunications Are Not Unified
Fragmented user communication experiences (both personal and professional) lead to thesetop communications frustrations:
� 67% must leave multiple messages in different places
� 65% decision-making is delayed because colleagues fail to respond in time
� 59% aren’t able to locate a colleague
� At a time when businesses are becoming ever more mobile
Sources: CIO Insight, Wall Street Journal
© Siemens HiPath OpenScape Highlights Jan-07 3
Challenges in Today’s CommunicationsCommunications Are Not Unified
Enterprises Are Mobile:
� 44% of iworkers are regularly mobile
� 66% of enterprise employees will travel in 2006
� 47% of corporations support teleworking
� 24 million teleworkers in US
� CIOs will spend 23% more on wireless networking in 2005
Sources: CIO Insight, Wall Street Journal, ITAC, Executive System Research Center, Siemens Marketing
© Siemens HiPath OpenScape Highlights Jan-07 4
HiPath Unified Communications Building Block Applications
Business process integration
Preference-based Presence-based
Collaboration & conferencing
Advanced communications Portal / dashboard
Open / SIP
One-number service
Speech recognition
Basic communications portal
Unified messaging /mixed media
Voice messaging
HiPath OpenScape
Unifying all communications
across wired and wireless
domains
� Traditional
� Distributed
� Hosted environments
HiPathXpressionsV
oice
/ IT
dom
ain
inte
grat
ion
© Siemens HiPath OpenScape Highlights Jan-07 5
The Value of PresenceImagine It in ALL Your Business Processes…
What If You Could…� Bring the immediacy of instant messaging
into your most important business tasks?
� Launch a Web conference and share documents from within your workflow applications?
� Launch an unscheduled workgroup conference using your voice and your mobile phone?
� See if someone is available to take your phone call?
� Click once and reach an entire workgroup?
Value Proposition: HiPath OpenScape Removes Wasteful Communications Guesswork and Expense from Your Workflow, Dramatically Improving Key Business Processes
© Siemens HiPath OpenScape Highlights Jan-07 6
What Is HiPath OpenScape? Full-Spectrum Presence within Existing Business Applications
NOT a separate point solution
Presence-based, preference-based and process integrated solution for improved workflow
� Real-time software suite on Microsoft LCS platform
� Single presence-enabled view of users and devices
� Speech-enabled conferencing and collaboration
Necessary Capability for Competing in the Global Information Economy
© Siemens HiPath OpenScape Highlights Jan-07 7
HiPath OpenScape Enhances Your Existing Voice / Data Infrastructure Investments
HiPath OpenScape Middleware:
� Is platform independent
� Uses existing desk and mobile phones
� Integrates into existing applications / processes with Web services tool kit
� Provides voice portal access for mobile users
� Makes your live communications server more valuable
© Siemens HiPath OpenScape Highlights Jan-07 8
Easily Manage Your Group Collaboration and Incorporate into Business Processes
Contact Individual,Not a Device
Manage Your Infrastructure; Don’t Let Your Infrastructure Manage You
What HiPath OpenScape Enables That You Couldn’t Do Before
© Siemens HiPath OpenScape Highlights Jan-07 9
What Are the Unique Features of HiPath OpenScape on Top of Microsoft LCS?
Click to call (PBX Phone ), click to conference via PBX conf bridge
Call Toast -Accept incoming calls on PBX phone or redirect to any other destination
Rules-Based, Automated Routing to Any Preferred Device
Click to Call, IM or Email via Contact’s Preferred Device
“Tell Me When” Feature to Automatically Track a Contact’s Voice and IM Availability
Group Presence and Workgroup Portal Capable of Working with Live Meeting, or Other Conferencing Solutions
Comprehensive Developer Tool Suite for IntegratingPresence and Collaboration Features into Business Process Applications
Voice Portal for Mobility and Caller Self-Service
© Siemens HiPath OpenScape Highlights Jan-07 10
Who Benefits Most from This Presence-Rich Solution?
For Collaborative Mobile Teams:
� Knowledge workers using various media to collaborate
� Teams with members who are frequently mobile
� Teams that regularly share documents / information
� Teams that work on tight project deadlines
� Customer-facing experts in the enterprise
Specifically Focused to Support Dispersed, Mobile Workers’ Communications Requirements
Sales
Marketing
Management
Customer Support
RFP Teams
Product Teams
Project Teams
© Siemens HiPath OpenScape Highlights Jan-07 11
What Can Your High-Value Team Do with HiPath OpenSc ape?
� Use multimedia presence awareness to work smarter
� Exploit speech, presence-aware conferencing tools
� Reduce cost of communication and travel
� Turn business process improvement into competitive advantage
© Siemens HiPath OpenScape Highlights Jan-07 12
Pop-out Window
Alan (Sales Executive)
Mike advances IM chat to audio call
Alan clicks on taskbar to discuss
RFP response status with Pritam, an available RFP
coordinator
Alan sends IM to Mike asking for
RFP docs
RESULT: Using presence-enhanced collaboration in context, Alan has a more responsive project team, all have less redundant messages to
process. Customer’s RFP is finished faster.
1. Work Smarter Presence-Based Communications Integrated into Microsoft SharePoint
© Siemens HiPath OpenScape Highlights Jan-07 13
Welcome to HiPath OpenScape Would You Like to:� Listen to voice messages?� Change your presence status?� Place a telephone call?� Send a voice message?� Start an audio conference?� Access your email or calendar?� Review your task list?
HiPath OpenScape User Guest
Welcome to HiPath OpenScape Would You Like to:� Leave a message?� Access team documents?� Join a scheduled conference?� Schedule a meeting with your
contact?
2. Empower High-Value Mobile Teams Launch / Join Conference with Natural Speech While Mobile
© Siemens HiPath OpenScape Highlights Jan-07 14
Utilizing Unique “Tell Me When” Feature to Contact Temporarily-Unavailable Colleagues
RESULT: Presence works to help Susan communicate the right way, the first time. No voice messages, no multiple failed contact attempts. Frees her up to spend more time with patients.
Dr. Lewis (Surgeon)
Susan creates “Tell Me When”voice alert. HiPath OpenScape calls Dr. Lewis when mobile phone comes on.
Jim Miller (IT–PC Support)
Sets “Tell Me When” IM alert for Jim. When his IM status changes to online, IM begins.
Susan ( Nurse)
© Siemens HiPath OpenScape Highlights Jan-07 15
HiPath OpenScapeAwards and Recognition
TMC Labs Innovation Award, June Internet Telephony
Basex ExcellenceAward
Best of Show, eWeek / PC Magazine
Frost & SullivanCollaboration
Solution of the Year BCR Best Presence-Enabled Communications App
September 2004
Top of Leader Quadrant Unified Communications
Magic QuadrantFebruary 2005
Winner: Annual Excellence Awards,
Enterprise Collaboration
September 2005
© Siemens HiPath OpenScape Highlights Jan-07 16
Completeness of Vision
Abi
lity
to
Exe
cute
Magic Quadrant for Unified Communications
Why Siemens? Gartner Rates Siemens Top in Unified Communications
VisionariesNiche Players
Challengers Leaders
Avaya
Alcatel
Siemens
Cisco
NortelMitel
NEC
Interwise
AVST
PolycomInteractive Intelligence
IBM
Microsoft
Gartner wrote: “Siemens’ HiPath OpenScape product was an early entry into the nascent UC market. It is the most mature and open of the products in the market, with its second generation now in preparation.”
Gartner urges buyers to consider these emerging unified communication products because they have the potential “to significantly alter and improve the ways that individuals, groups and companies interact and perform.”
Source: Gartner (February 2005)
© Siemens HiPath OpenScape Highlights Jan-07 17
HiPath OpenScape Reference Customers
Short-Term ROIShort-Term ROI “We’ve dramatically improved productivity, business processes, client responsiveness, customer interactions and employee satisfaction with the [HiPath] OpenScape solution. Our investment is expected to pay for itself in the first year.”
– Gene Rodgers, President / CEO, STAR IT, Boston, USA
Real-Time CollaborationReal-Time Collaboration“Being able to quickly assemble and execute an instant audio-conference with top management executives in Rio and Sao Paulo is a great benefit from this project.”
– Francisco Silvio de Oliveira Mazzuca, Ops Director,Getulio Vargas Foundation, Brazil
Enhanced Technology InvestmentsEnhanced Technology Investments“HiPath OpenScape is the ideal choice for anyone looking today for a unified communication solution capable of interoperating seamlessly with Microsoft services such as Exchange and Live Communications Server.”
– René Fischer, CEO of Swisscom Solutions, Switzerland
© Siemens HiPath OpenScape Highlights Jan-07 18
New Era of Presence-Based Communication and Collabo ration
�Microsoft’s spotlight on presence will make desktop presence pervasive
�Explosive growth in EIM creates interest in All presence-based media
�Public IM declines as enterprises invest in secure IM & P platforms
�Total enterprise IM users grow at CAGR of 52.5% through 2010
Source: Frost & Sullivan – World Enterprise Instant Messaging Markets, 2004
Worldwide Forecast-Enterprise IM Users in Millions
25 42 75121
180262
365
480
0100
200300400
500600
2003 2004 2005 2006 2007 2008 2009 2010
Year
Num
ber
of U
sers
(M
illio
ns)