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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

OPENTOUCH

SUITE FOR SMB Q4/2014

INTERNAL SMB SALES TRAINING OPENTOUCH SUITE FOR SMB Q4/2014 OFFERING

Katerina Cerny, Product Marketing October 14th , 2014

EDITION 15

3


OMNIPCX OFFICE RCE R10

OMNIPCX OFFICE RCE R10 –

17. NOVEMBER 2014

- PowerCPU Extended Edition**

- Unified Instant messaging und weitere

Eigenschaften für die Premium DeskPhones und

Applikation für die Arbeitsoberfläche

- Neue Benennung, neues Design und neue

Eigenschaften für die mobilen Anwendungen

- 8242 DECT in TDM

- Optimierte Sicherheit

- SIP Trunk, easy connect

- OTOC flexible Lizenzierung

OMNIPCX OFFICE RCE R10.1

H1/2015

- PowerCPU Extended Edition***

- PIMphony Touch

- Neue Anwendungen für Mobiltelefone

und Windows Phone

- SIP Companion in VoIP mode für

Android

- 8242 IP DECT in der IP Struktur

- PER in Besprechung…..

** subject to country agreement availability – only phase 1 countries *** subject to country agreement availability – all countries

4


CERTIFICATION LIST COUNTRY LIST: 58 PRIVATE MARKETS LAUNCHING POWERCPU EE AS OF NOV 17TH

(*): market closed at Nov,3rd

Argentina

Bolivia

Brazil

Chile

Colombia

Costa Rica

Cuba

Dominican Republic

Ecuador

El Salvador

Guatemala

Haiti

Honduras

Mexico

Nicaragua

Panama

Paraguay

Peru

United States (**)

Uruguay

Venezuela

Australia

Bangladesh

China

Hong Kong

India

Indonesia

Malaysia

Maldives

Myanmar

Nepal

New Zealand

Philippines

Singapore

Sri Lanka

Taiwan

Thailand

Vietnam

Senegal

Serbia Montenegro

Slovakia

Slovenia

South Africa

Spain

Sudan

Sweden

Switzerland

Syrian Arab Republic (*)

Tunisia

Turkey

Uganda

Ukraine

United Arab Emirates

United Kingdom

Uzbekistan

Wallis and Futuna

Yemen

Malta

Martinique

Mauritius

Morocco

Mozambique

Netherlands

New Caledonia

Nigeria

Norway

Oman

Pakistan

Poland

Polynesia

Portugal

Qatar

Reunion

Romania

Russia

Saint-Martin

Saint Pierre & Miquelon

Saudi Arabia

Ghana

Greece

Guadeloupe

Guyana

Hungary

Iceland

Iran (closed)

Ireland

Israel

Italy

Jordan

Kazakstan

Kenya

Kuwait

Latvia

Lebanon

Libya (*)

Lithuania

Luxemburg

Macedonia

Mali

Albania

Algeria

Angola

Austria

Bahrain

Belarus

Belgium

Bulgaria

Cameroon

Côte d'Ivoire

Croatia

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Ethiopia

Finland

France

Gabon

Germany

APAC AMERICAS EMEA

(**): approval certificate October 24th

5


SMB OFFERING AS OF NOVEMBER 17TH

OmniPCX Office

RCE Compact Unit

OmniPCX Office

RCE Small

OmniPCX Office

RCE Medium

OmniPCX Office

RCE Large

COMMUNICATION

SERVER OmniVista

8770

Network

Management

Center

Network

Managt.

NETWORK

INFRASTRUCTURE OmniSwitch 6250 OmniSwitch 6450

WiFi

Access

Points OmniAccess

4306/G

Voice-over-WLAN infrastructure LAN Infrastructure

Remote Access

Point 3WN, 108/109

Video with

LifeSize

OmniTouch 4135 8118/

8128 WLAN

OpenTouch Conversation (f. My IC Mobile) for

iPhone & Android

4008/4018/

4019 Phones 8232/ 8242

DECT

500(EX)DECT Premium

DeskPhones

CUSTOMER

EXPERIENCE

Efficient Desktop

External Mobility

Wireline Phones Wireless Phones

One Number Service on any phone

8012/8082

My IC Phone

EFFICIENT

COMMUNICATIONS PIMphony

My IC

Web for

Office

Call Center Office

Smart Call Routing

My IC Social

Networks

POWERFUL

MOBILITY

Professional Greetings

PowerCPU Extended Edition**

New products & applications

Updated products & applications

Visual Communications

** submitted to country availability

6


KEY MILESTONES

• GLOBAL & WORLDWIDE OFFER

- Shipping of OXO RCE R10. software for orders from November 17th with standard lead-times

- OXO RCE R10 software available on Business Portal on November 17th

• COMMERCIAL OFFER

- Actis R19.2 will be available on November 3rd 2014

- Actis R19.1 can be used till January 2nd 2015 (end of overlapping period)

- Commercial release / e-buy opening on November 17th 2014

• SUPPORT

- Communication launching plan

- New & updated collaterals

- Commercial programs

7


OUR SMB OFFERINGS

8


OXO RCE R10 BENEFITS

• INCREASE EMPLOYEES EFFICIENCY WITH ENHANCED SET OF

COLLABORATIVE APPLICATIONS/CAPABILITIES

• EASE COMMUNICATIONS WITH UNIFIED INSTANT MESSAGING AND

UNIFIED CALL LOG

• RETRIEVE COMPANY ENVIRONMENT ANYTIME, ANYWHERE WITH

PROFESSIONAL MOBILE APPLICATIONS

• REDUCE YOUR BUSINESS COMMUNICATION COSTS

• MAKE THE CUSTOMER FEEL WELCOME FIRST TIME AND EVERYTIME

• MORE MEMORY FOR HIGHER PERFORMANCE WITH NEW POWERCPU

EXTENDED EDITION

• ENHANCED ALWAYS SECURE CONVERSATION

• HARNESS CLOUD-BASED COMMUNICATION SERVICES

9


SMB DRIVING FORCES

USER EXPERIENCE

TECHNOLOGY TRANSFORMATION

SHIFT TO THE CLOUD

• Enhanced mobility and enriched desktop with OpenTouch

Conversation (previously My IC Mobile) Android, iPhone

new lay out, My IC Web for Office and My IC Social

Networks • NEW 8242 DECT (Digital configuration)

• New PowerCPU Extended Edition **

• New collaborative features such as IM, UDA, Unified Call Log,

Conferencing.

• SIP easy connect

• Optimized security

• Flexible licensing

OUR

FRAMEWORK

TO ADDRESS MARKET

TRENDS

OUR FRAMEWORK TO ADDRESS MARKET TRENDS

** subject to country agreement availability – only phase 1 countries

18


BUSINESS CONTINUITY ONSITE

WITH 8242 DECT HANDSET

• ALL ENTERPRISE TELEPHONY SERVICES AS IF AT THE DESK WITH

DISTINCTIVE RINGING

• LARGE SCREEN TO EASE READING FOR A GREAT USER EXPERIENCE

• LONG BATTERY LIFE UP TO 17 HOURS TALK TIME FOR A BETTER

AVAILABILITY

• NO CALL BACKS, INSTANT CALL TREATMENT TO REDUCE COSTS AND

CUSTOMER SATISFACTION

• NOTIFICATION AND LOCATION SERVICES

• GREEN: ECONOMY MODE AUTOMATICALLY USES LOW RADIO

EMISSION POWER (25 MW PEAK) TO BE MORE ECO FRIENDLY

• LOW POWER MODE (50 MW) SUITABLE FOR DEMANDING

ENVIRONMENTS

• IT FLEXIBILITY: DIGITAL DECT AND IP-DECT** CONNECTIVITY

** 2015

19




•Color display

•Earpiece

•Volume up/down Loudspeaker/mute

•Make call Register Recall

•Microphone

•Back navigation key

•Status LED

•3 Soft-keys

Release call

•Menu access: Navigate/confirm

•Home key

Screenshots are not contractual

•Alarm Key

Programmable keys

Audio Key

•Menu key

•On/Off (long press)

20




INDUSTRIAL &

ISOLATED WORKER

BUSINESS OFFICE ENVIRONNMENT

** 2015

DECT 500/500EX 8242 8232

WPL Price 300/1559 € 299 € 179 €

Colour Display 128 x 160 320x240 128x128

Bluetooth yes Yes** no

Wideband ready no yes no

Emergency key yes yes no

Alarm application yes yes no

Programmable keys 0 2 0

Contact list up to 250 50/500 (SD card) up to 50

Ingress Protection IP 54 IP 40 IP 40

Green no eco mode, low power mode eco mode, low power mode

Autonomy (talk time / standby

time/ charging time)

10h/100h/9h 17h/160h/3h 20h/200h/3h

Infrastructure TDM (GAP) & IP (SIP GAP) TDM (AGAP) & IP** (SIP GAP) TDM (AGAP) & IP (SIP GAP)

Isolated Worker Functions No movement, man down

and shock detection no no

21




• BACKWARDS COMPATIBILITY

- In case of OXO upgrade to R10, DECT handset needs to be

registered again as 8242

- When seen as 8232 DECT, it functions as an 8232 DECT with

same functions

OmniPCX Office RCE releases A-GAP mode SIP GAP mode**

OXO RCE R10 8242 DECT 8242 DECT**

OXO RCE R9.2

8232 DECT, to be

selected on the handset,

registered as a 8232 to

become backwards

compatible

8232 DECT, to be

selected on the handset,

registered as a 8232 to

become backwards

compatible (**)

Below OXO RCE R9.x not supported not applicable (**)

** 2015

22


• ACCESSORIES

- Common to 8232 & 8242 DECT



• Vertical or Horizontal Pouches for 8232 DECT

• Vertical or Horizontal Pouches for 8242 DECT

Bluetooth headset

for 8242 DECT

Desktop charger with USB cable

Power supplied for

desktop charger and dual charger

(EU-AUS/UK/US)

Spare

battery Belt clips

Download tool

Dual Charger with USB cable

NEW

ENHANCED

USER

EXPERIENCE

On Premium

DeskPhones

and

applications

24


AWARDED STUNNING PREMIUM DESKPHONES STILL MORE POWERFUL

WITH ADDITIONAL NEW FEATURES

• UNIFIED DIRECTORY ACCESS:

- User search in OXO phonebook and in external LDAP server

• UNIFIED CALL LOG IN TWINSET:

- Full call log including non answered and answered calls

• UNIFIED INSTANT MESSAGING:

- Fully integrated service. Max global storage of 5000 IM, 150 characters per message

• NATIVE WIDEBAND:

- G722 codec by default

• DISTINCTIVE RINGING:

- for local and external calls, choice among up to 8 melodies

25


UNIFIED INSTANT MESSAGING AS THE HEART OF

OUR OMNIPCX OFFICE RCE

MULTI-DEVICE &

USER CENTRIC

UNIFIED INSTANT MESSAGING

Native function, No

additional HW, nor SW

licence required

OmniPCX Office RCE

Premium DeskPhones

My IC Web for Office

OpenTouch Conversation (f. My IC Mobile)

for iPhone, Android & Windows Phone**

** 2015

PIMphony Touch**

IM Storage

Hello!

Hello!

Hello!

Hello!

26


AWARDED PREMIUM DESKPHONES STILL MORE POWERFUL

WITH MESSAGING PORTAL

• “MESSAGING PORTAL” SCREEN IS ACCESSED VIA THE MESSAGE KEY

ON THE FUNCTION KEYS PANEL

• Associated blinking blue led indicates new events

• User password protected (configurable)

• By default the user is forced to authenticate him self

• THREE APPLICATIONS ARE GROUPED UNDER THE ‘MESSAGING

PORTAL’

• Unified call log - NEW

• Instant messaging - NEW

• Voice mail

• ACKNOWLEDGEMENT AND DELETING ITEMS IS DONE VIA THE KEY

27


UNIFIED INSTANT MESSAGING AS THE HEART OF

OUR OMNIPCX OFFICE RCE

• INTRA ENTERPRISE USAGE

• NATIVELY ACTIVATED FOR OTCV CLIENTS, MY IC WEB FOR OFFICE AND

PREMIUM DESKPHONES

• UNIFIED SERVICE IN MULTISET CONFIGURATION

- Single IM history shared between all devices / applications

- IM notification on all devices / applications

• PRESENTATION AND IM FEATURES DEPENDING ON DEVICE OR APPLICATION

CAPABILITIES

• DIMENSION & LIMITS

- No IM limit per user

- Max up to 150 characters per IM

- Global historical storage of up to 5000*:

- Extra additional buffer to deal with daily IM activity (assumption of max 1000 IM sent per day)

- Each night, if the IM global amount exceeds 5000, then the oldest IM are deleted until back to 5000

- Max IM life duration is 60 days: Default value is set to 30 days whatever is the IM status:

new, read or sent

- After a cold, warm reset or SW swap, the IM history content is kept for all users

Key supported features

Send/Receive IM from/to OXO identified users, including mobile ones

Send/Receive IM in a one to one conversation

Send IM from call log, contact search, voice mail, IM conversation, while in voice communication

IM delivery status: Sent, Delivered, Read

User notification upon reception of a new IM

History of IM conversations

IM associated information: Date & time, sender first & last name otherwise phone number

Delete an / all IM conversations

Delete a single IM in a conversation

Interworking with previous Text message service

28


• USER CENTRIC CALL LOG SHARED AMONG MULTI DEVICES: PHONES, MY IC WEB, OTCV

• VISUAL NOTIFICATION VIA THE BLINKING MASTER MAIL KEY

• INCOMING, OUTGOING, ANSWERED AND MISSED LOCAL AND EXTERNAL CALLS

• EACH RECORD IS MADE UP OF FOLLOWING INFORMATION:

- A dedicated icon

- Date & Time of the call

- Caller’s name otherwise directory number

• UNREAD/UNACKNOWLEDGED LOGS ARE SHOWN IN BOLD CHARACTERS

• ABILITY TO ACKNOWLEDGE ALL MISSED OR ALL CALLS

• ABILITY TO DELETE ALL MISSED OR ALL CALLS

• DIMENSIONING PER USER: - Up to 100 entries (Tbc)


WITH UNIFIED CALL LOG

29


• USER SEARCH PERFORMED IN OXO RCE PHONEBOOK AS WELL AS IN EXTERNAL LDAP DIRECTORY SERVER

• DEFAULT MODE FOR PREMIUM DESK PHONES


WITH UNIVERSAL DIRECTORY ACCESS

Screenshots are not contractual

Select to setup the

call

Business number is

highlighted, press

OK to call Search by name or

name + first name

ENHANCED

USER

EXPERIENCE

with

collaborative

applications

36


INTEGRATED APPLICATION IN OUTLOOK

On continue

60-DAY FREE TRIAL OF MY IC SOCIAL NETWORKS

- SALES OPPORTUNITY WITH 60-DAY FREE TRIAL

- LET THE CUSTOMERS DISCOVERING ALL THE CAPABILITIES

- CONVINCE THEM WITH A DAILY EXPERIENCE

- BOOST THE SALES WITH 60 DAYS TRY & BUY

- 2 TECHNICAL PREREQUISITES

- OXO RCE R9.0 or above installed

- Microsoft® Outlook 2003, 2007 or 2010

- DOWNLOAD THE FILE TO INSTALL THIS FREE TRIAL

http://developer-enterprise.alcatel-lucent.com/downloads/_myic_oxo_trial/myic_sn_trial.zip






37


STRENGHTEN RANGE CONSISTENCY

PIMphony My IC Web for

Office My IC Social Networks

Routing Rules, Mobility Management x x Forward control

In conversation services, Transfer x x x

3rd party Conference x x x

Forward options: forward, redirect x x x

Unified Call Log x x Call Log

Favoris/Short Cut x

Busy Line Field (BLF) Telephony Presence with

Team & Attendant

Telephony, Calendar &

Social Networks Presence

Unified Instant Messaging x with social networks

clients

Unified Directory Access, Dial-by-name x x

Free trial 60 days of Pro & Team 60 days

38


COLLABORATIVE APPLICATIONS POSITIONNING

PIMPHONY MY IC WEB

FOR OFFICE

MY IC SOCIAL

NETWORKS

PC/Laptop centric

users with heavy

telephony needs,

PC integration

Standard users

with low/mid

range phones

Outlook users,

interest in Social

Networks

Windows SoftPhone Outlook plug-in Web client

Telephony with

PIM Telephony with

social media Telephony

with associated phone With associated phone

& IP media edition with associated phone

Outlook plug in

Open to social networks

User centric Focus on efficiency with

call server features

TECHNOLOGY

TRANSFORMATION

For a

best-in-class

future-proof

solution

40


NEW POWERCPU EXTENDED EDITION**

WITH MORE MEMORY FOR HIGHER PERFORMANCE

• EXTENDED MEMORY WITH NEW MSDB DAUGHTER BOARD OF 8GB

- No more direct work/intervention with new PowerCPU Extended Edition **

- Ease up selling of ACD statistics and additional VM storage up to 200h

- Improve overall serviceability

• FROM POWERCPU TO NEW POWERCPU EXTENDED EDITION**

- Processor speed from 677Mhz to 800Mhz,

- RAM size from 256Mb to 512Mb

- Storage on new PowerCPU EE ** : all from slash MSDB* card - 8Gb

- New PowerCPU EE compatible with OXO RCE R10 onwards

** subject to country agreement availability

41


CERTIFICATION LIST COUNTRY LIST: 58 PRIVATE MARKETS LAUNCHING POWERCPU EE AS OF NOV 17TH

(*): market closed at Nov,3rd

Argentina

Bolivia

Brazil

Chile

Colombia

Costa Rica

Cuba

Dominican Republic

Ecuador

El Salvador

Guatemala

Haiti

Honduras

Mexico

Nicaragua

Panama

Paraguay

Peru

United States (**)

Uruguay

Venezuela

Australia

Bangladesh

China

Hong Kong

India

Indonesia

Malaysia

Maldives

Myanmar

Nepal

New Zealand

Philippines

Singapore

Sri Lanka

Taiwan

Thailand

Vietnam

Senegal

Serbia Montenegro

Slovakia

Slovenia

South Africa

Spain

Sudan

Sweden

Switzerland

Syrian Arab Republic (*)

Tunisia

Turkey

Uganda

Ukraine

United Arab Emirates

United Kingdom

Uzbekistan

Wallis and Futuna

Yemen

Malta

Martinique

Mauritius

Morocco

Mozambique

Netherlands

New Caledonia

Nigeria

Norway

Oman

Pakistan

Poland

Polynesia

Portugal

Qatar

Reunion

Romania

Russia

Saint-Martin

Saint Pierre & Miquelon

Saudi Arabia

Ghana

Greece

Guadeloupe

Guyana

Hungary

Iceland

Iran (closed)

Ireland

Israel

Italy

Jordan

Kazakstan

Kenya

Kuwait

Latvia

Lebanon

Libya (*)

Lithuania

Luxemburg

Macedonia

Mali

Albania

Algeria

Angola

Austria

Bahrain

Belarus

Belgium

Bulgaria

Cameroon

Côte d'Ivoire

Croatia

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Ethiopia

Finland

France

Gabon

Germany

APAC AMERICAS EMEA

(**): approval certificate October 24th

42


FUNCTIONS

POWERCPU POWERCPU

EXTENDED EDITION** Comments

w/o HD with HD

R8.x, R9.x, R10 compatibility YES YES OXO RCE R10 onwards

Omni Touch Office Cloud YES NO YES Up selling ACD Stat. & VM >30

ACD Statistics NO YES YES Up selling w/o onsite intervention

VMU > 30h NO YES YES Up selling w/o onsite intervention

HTTPS Clients

(OTCV, My IC Web for Office,

PIMphony, PIMphony Touch)

150 150 200 Max users benefit from a secured

connection

Instant Messaging YES* YES* YES PowerCPU: 1000 IM stored 10 days

PowerCPU EE: 5000 IM stored 60 days

BACKWARDS COMPATIBILITY WITH BENEFITS TO MIGRATE

(*) With some dimensioning restrictions

** subject to country agreement availability


43

• WITH OXO RCE R10 ONWARDS, OMC WILL CHECK SYSTEM CERTIFICATE TO AUTHENTICATE THE

SERVER THAT IT CONNECTS TO

• Self signed or Certification Authority signed certificate

• Controlled by flag ‘Server authentication’, enabled by default

• Also possible to manage it on a connection basis

• Warning popup is displayed in case of security issue,

non-trusted certificate

• If the certificate is not accepted, connection is closed

• Applicable whatever type of connection (LAN/WAN)

• Connection online icon is displayed in OMC status bar, bottom right:

Green (Authenticated), Red (Unsecure)

• Option also made available in the ‘Command line’ mode

OPTIMIZED SECURITY WITH OMC CONNECTION (1)


44

OPTIMIZED SECURITY WITH OMC CONNECTION (2)

(*) AAR stands for Automatic Alarm Reporting

• Certificate must be installed in the trusted root certification authorities store

• OXO RCE checks certificate names and validity dates

• In case of invalid certificate, an alarm is generated

• Urgent alarm in the history file, can be reported to 8770 (AAR*)

• Email sent to the administrator


45

TIMEZONE

• R10 will include latest Time zone changes (World wide)

SERVICEABILITY

WEBDIAG

• New User interface

• New options for Installer session

• Reminder

3 sessions are available ( OPERATOR, INSTALLER, MANUFACTURER)

Accessible via https://ip_address/services/webapp/

WebDiag: Operator session redesign

Allows Music on Hold Upload

SCREENSHOT NOUVELLE ACCES

46


SIP TRUNKING EVOLUTION WITH EASY CONNECT

TO EASE & SPEED UP SIP TRUNK SYSTEMS START UP

• REDESIGN OF OVERALL SIP TRUNK CONFIGURATION FOR A

MORE INTUITIVE AND CONSISTENT ADMIN INTERFACE

- Clear split between SIP domain related data and customer

dependant data

- Reduced scope of noteworthy addresses for SIP parameters

• USE OF SIP TRUNK PROFILES

- Share / Import of a file* containing main SIP trunk parameters

for a given SIP carrier

- Gateway, SIP public numbering, VoIP global parameters

- Information data: OXO RCE software version, profile version ID,

profile name ....

- Compatibility check SIP Trunk profile <-> OXO RCE SW version

- Upon importing a profile, the user is notified to proceed with a

warm reset

(*) .spf file

47


SIP TRUNKING EVOLUTION WITH EASY CONNECT

SIP PROFILE DETAILS

• HOW TO GENERATE A SIP TRUNK PROFILE

- Once a new OXO SIP trunk solution gets approved, the configuration related to the public Carrier is collected by ALUE

- The referenced SIP profile of this Carrier is mentioned into SIP Carrier compatibility official document

- SIP trunk profile is created and available on BP web site

• SIP TRUNK PROFILE CONTENT

- A set of a given Gateway parameters

- A set of the related SIP Public Numbering parameters

- A subset of the VoIP Global parameters

- Some specific Noteworthy addresses

• EXPORT

- Technical Support makes the official SIP Trunk profiles available

- Temporary profiles can be generated to ease SIP Trunk testing

Profils file available once ALUE have certified this carrier.

No restrictions.


48

Current OXO RCE deployments with SIP trunks require some

specific equipment to manage network address translation at

application level

Either a SIPALG* usually located at the edge of the customer’s

network or an SBC* at the edge of the SIP provider’s network is

used

With Static NAT, a SIP ALG or an SBC are not required anymore

Disabled by default

ENGINEERING RULES:

• Use static public IP address (static configuration in OXO)

• Use static private IP address for OXO

- Static configuration of port forwarding on CPE Router

• No direct RTP media flow is going through OXO

- Nor wideband (G722, G722.2), neither video over SIP trunks

- VoIP dimensioning is not dependent on Static NAT, it relates to configuration

without direct RTP

SIP TRUNKING EVOLUTIONS

STATIC NAT

(*) ALG stands for Application Layer Gateway, SBC stands for Session Border Controller


49

• USE CASE 1: TO SUPPORT FALL BACK TO FAX G711 IN CASE OF T38 FAILURE

- By default OXO uses T38 to process Fax calls

- Upon unsuccessful receiving fax attempt, OXO RCE will automatically switch to G711

• USE CASE 2: SUPPORT OF VOICE / FAX SWAP IN CASE OF MULTI-DEVICE EQUIPMENT

- Ongoing voice call using a multi device Fax equipment

- Remote user starts sending a Fax

Generic features

No SW license required

SIP TRUNKING EVOLUTIONS TO IMPROVE QUALITY OF SERVICE WITH

FAX T38/G711


50

FROM R10 ONWARDS IP QOS VALUE CAN

BE SET DISTINCTIVELY FOR MEDIA AND

SIGNALLING

- A new OMC tab ‘SIP Trunk’ allows to

configure IP QoS value for signalling

- Default QoS value is identical for both

media and signalling

GENERIC FEATURE

NO SW LICENSE REQUIRED

SIP TRUNKING EVOLUTIONS IP QUALITY OF SERVICE COMPLY WITH SIP CARRIERS NETWORK PROFILE REQUIREMENTS


51

ENHANCE INTEROPERABILITY WITH CUSTOMER ENVIRONMENTS

• UP TO R9.X, SIP TRANSPORT PROTOCOL WAS UDP

• TO IMPROVE FIREWALL TRAVERSAL, INTEROPERABILITY WITH MS LYNC, R10 WILL SUPPORT TCP AS

WELL:

• Transport protocol becomes configurable: UDP or TCP

• UDP by default

• GENERIC FEATURE

• NO SOFTWARE LICENSE REQUIRED

SIP TRUNKING EVOLUTIONS - TCP SUPPORT

PROFESSIONAL

WELCOME

ANYTIME

NOT NEW

BUT

STILL IMPORTANT

TO HIGHLIGHT

53


PROFESSIONAL GREETING TO INCREASE CUSTOMER SATISFACTION

• VOICEMAIL

• PERSONAL ASSISTANT: Automatic call routing defined by user

• GREETING MESSAGES: Up to 4 customizable company greetings

• PC-BASED AND PHONE ATTENDANT CONSOLE

• AUTOMATED ATTENDANT (AA): Global solution for company

welcome

• MULTIPLE LEVEL AA: Global solution for company welcome for

multi-brand/multi-language companies and advanced AA needs

• SMART CALL ROUTING: with 10.000 entries or Contact Center

• CALL CENTER OFFICE: automatic call routing with PC

applications to support call handling (Agent Assistant,

Supervisor Console, Statistic Manager) with up to 8 groups and

32 active agents

SECURITY

NOT NEW

BUT

STILL IMPORTANT

TO HIGHLIGHT

55


HOW TO MAKE YOUR OMNIPCX OFFICE RCE SAFE

• UPGRADE THE OXO RCE TO THE LATEST RELEASE: LEVERAGE THE UPGRADE OPPORTUNITY TO UPSELL

NEW FEATURES & APPLICATIONS AT SPECIAL PRICE

- Upgrade to R9.2 or R10 (Nov. 2014) to benefit from most recent improvements as well as default

values & security patches

- Upgrade at special price with TRANSFORM program with highly discounted licenses

• CONFIGURE THE OMNIPCX OFFICE RCE PROPERLY

- Manage the system & users passwords with common sense:

- Not default, not simple, not short

- Change them regularly

- Configure the system, users & features according to recommended rules

- See technical communication reference TC1143

- Update ongoing – edition 11 of TC1143 available w41

56


TAKE CARE OF BUSINESS AND PROTECT YOUR SMB COMMUNICATIONS

MAKE A SANITY CHECK OF

YOUR OMNIPCX OFFICE

INSTALLED BASE

BE PRO-ACTIVE

GIVE YOUR CUSTOMERS

THE TRUST THEY DESERVE

ENABLE WITH

CLOUD

SOLUTIONS

With more

flexibility for a

better service

58


OPENTOUCH OFFICE CLOUD

BASED ON OMNIPCX OFFICE RCE

• SIMPLE OFFER WITH SIMPLIFIED CATALOGUE

• ENHANCED WITH CPE APPLICATIONS/ENRICHED TELEPHONY

• INCLUDES UPGRADE SERVICE

- Evolution Maintenance Service (EMS)

CLOUD OFFER TAILORED TO SMB

• EASY & FLEXIBLE LICENSE MANAGEMENT

– Up and down

59


CLOUD OFFER TAILORED FOR SMB

WITH OPENTOUCH OFFICE CLOUD

• FLEXIBLE LICENCING

- Pay only what you use

- Remove useless licenses from customer and back to

Partner eLP account (no refund by ALUE)

- ONLY IP users and IP Trunks

- Applied only to new systems

- No retro compatibility with older bought systems

- No history

- Free of charge flexibility

- Via eLP

COMMERCIAL

CATALOG To place orders

61


PHASE OUT ITEMS & PRODUCT FAMILY REMOVAL

RCE FAX SERVER

• No substitution product - 3JE01100AB RCE Fax server appliance

- 3JE05100AA RCE Fax server software suite

- 3JE05102AA RCE Fax server - Backup Restore

- 3JE03100AA RCE Fax server - USB Key Tool (maintenance item)

- 3EY98982AA RCE Fax server – 3 years support

• End of SW bug fixing: April, 2015

• End of Technical support: April, 2016

• Kept for add-on on installed base: 3JE05101AA RCE Fax server – 2 additional ports

8002 DESKPHONE

• 8012 DeskPhone as an alternative - Reference: 3MG27004AA

• As a consequence: 8012 DeskPhone price repositioning from 169€ to 139€ (WPL)

FULL VISUAL COLLABORATION OFFER (LIFESIZE) WILL BE REMOVED FROM THE SMB CATALOG

62


PHASE IN ITEMS

8242 DECT HANDSET

- 3BN67342AA 8242 DECT Handset DD18 299€

- 3BN67343AA 8242 DECT Handset Vertical Pouch DD18 29€

- 3BN67344AA 8242 DECT Handset Horizontal Pouch DD18 29€

- 3BN67341AA 82x2 DECT Handset Dual charger DD18

POWERCPU EXTENDED EDITION

- 3EH04027AA PowerCPU EE - 8G EMMC card (with software tool) AA37 400€

- 3EH73105AB 8G EMMC card (for maintenance) AA37 250€

UPGRADE

- 3EH03368AA Software License Upgrade from R8.x or R9.x to R10 CC30 500€

- 3EH03367AA Software License Upgrade from Release <=R7.x to release 10 (HW: PowerCPU EE required) CC30 500€

63


ACTIS MODIFICATIONS

• DATA REFERENCES REMOVED FROM THE SMB CATALOG.

- They can still be orderable from the specific catalogs

- Data References will no more be duplicated in the SMB catalogue.

• ACTIS will work with the two catalogues SMB + DATA

- Data catalogue must be reloaded when it is produced.

• ACTIS for SMB will be usable for either:

- SMB Voice quotation

- SMB Voice + data quotation

- Data only quotation (To be confirmed)

64


ACTIS MODIFICATIONS ON DATA

Launch ACTIS for SMB Offer

Launch ACTIS for Data only offer

(NOT part of SMB Offer)

SMB

MARKETING

COLLATERALS

To learn,

train and

communicate

69


VIDEO TO ANIMATE IN EN, FR, ES, DE

• 360°OVERVIEW OF THE NEW PREMIUM DESKPHONES

- English: http://youtu.be/LDaUPG42a8w & http://bcove.me/yv2oz422

- French: http://youtu.be/nGX6-NBe94I & http://bcove.me/cwldpy70

- German: http://youtu.be/TpUN1ozeTOQ & http://bcove.me/eitte6bg & http://bcove.me/m4b79zxa

- Spanish: http://bcove.me/eitte6bg

- Portuguese: http://youtu.be/wPRFZgW3sVY & http://bcove.me/opk3u6eh

• PREMIUM DESKPHONE VIDEO : HOT NEW MODELS ARE REALLY TURNING

HEADS AT THE OFFICE

- English: http://youtu.be/vSFLTK1f-iM & http://bcove.me/cu1mlele

- French: http://bcove.me/z1yf7nlo & http://youtu.be/mk_Z_PNno8U

- Spanish: http://youtu.be/sq3eGwHpnTs & http://bcove.me/3rgjz30r

- German coming shortly

http://youtu.be/LDaUPG42a8w

http://bcove.me/yv2oz422

http://youtu.be/nGX6-NBe94I



http://bcove.me/cwldpy70

http://youtu.be/TpUN1ozeTOQ

http://bcove.me/eitte6bg

http://bcove.me/m4b79zxa

http://bcove.me/eitte6bg

http://youtu.be/wPRFZgW3sVY

http://bcove.me/opk3u6eh

http://youtu.be/vSFLTK1f-iM



http://bcove.me/cu1mlele

http://bcove.me/z1yf7nlo

http://youtu.be/mk_Z_PNno8U

http://youtu.be/sq3eGwHpnTs

http://bcove.me/3rgjz30r

70


KEY CHANNEL PROGRAMS TILL END OF 2014

• TRANSFORM PROGRAM….

UPGRADE OmniPCX Office

installed base

REPLACE legacy

T1600/A4100/A

4200

REPLACE Competition

PROMOTE

IP

SOLUTIONS

PROMOTE

LAN/

WLAN

IP

CHALLENGE

• CONNECT IP+

• RECRUITMENT PROGRAM

KEY TAKES AWAY To keep

in mind

to boost sales

72


KEY TAKES AWAY

A POWERFULL POWER CPU EE WITH MORE MEMORY

FOR A HIGHER PERFORMANCE

UNIFIED INSTANT MESSAGING CROSS APPLICATIONS

AND DEVICES FOR A SMARTER USAGE

SMARTER USER EXPERIENCE TO OPTIMIZE DAILY

TASKS, INCREASE PRODUCTIVITY AND ENHANCE

CUSTOMER SATISFACTION

YOUR SKILLS ARE YOUR CAPITAL FOR SIMPLE

ENHANCED CLOUD OFFERING WITH AN EASY

FLEXIBLE LICENCE MANAGEMENT

73


v

74


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http://www.Slideshare.net/tagged/Enterprise

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