operating instructions troubleshootingsupport.ricoh.com/bb_v1oi/pub_e/oi/0001042/... · notice...

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy/Document Server Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

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Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "Manuals and Safety Information for This Machine" before using the machine.

Troubleshooting When Using the Scanner Function

Clearing Misfeeds

Appendix

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TroubleshootingOperating Instructions

TABLE OF CONTENTSManuals for This Machine.................................................................................................................................4

Notice..................................................................................................................................................................7

Important.........................................................................................................................................................7

How to Read This Manual.................................................................................................................................8

Symbols...........................................................................................................................................................8

Machine Types...............................................................................................................................................8

Notes...............................................................................................................................................................9

Names of Major Items...................................................................................................................................9

List of Options.................................................................................................................................................9

Model-Specific Information.............................................................................................................................10

1. When the Machine Does Not Operate As Wanted

Indicators..........................................................................................................................................................11

Panel Tone........................................................................................................................................................12

Checking Machine Status and Settings..........................................................................................................13

When an Indicator to the Right of a Function Key Is Lit.................................................................................16

When You Have Problems Operating the Machine.....................................................................................18

Messages Displayed When Changing the On-screen Language...........................................................23

Adjusting the Image Density............................................................................................................................26

Adjusting Printing Position................................................................................................................................28

2. Troubleshooting When Using the Copy/Document Server Function

Messages Displayed When Using the Copy/Document Server Function..................................................31

When You Cannot Make Clear Copies.........................................................................................................34

When You Cannot Make Copies As Wanted...............................................................................................38

When Memory Is Full..................................................................................................................................45

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume.......................................................................................................................................47

Messages Displayed When Using the Facsimile Function............................................................................49

When You Cannot Send or Receive Fax Messages As Wanted.................................................................60

When Memory Is Full..................................................................................................................................66

If an Error Report Is Printed..............................................................................................................................67

Turning Off the Main Power / In the Event of Power Failure.......................................................................68

When an Error Occurs Using Internet Fax.....................................................................................................69

Error Mail Notification.................................................................................................................................69

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Error Report (E-mail)....................................................................................................................................69

Server-Generated Error E-mail...................................................................................................................69

4. Troubleshooting When Using the Printer Function

Messages Displayed When Installing the Printer Driver...............................................................................71

Windows XP Professional or Windows Server 2003/2003 R2.............................................................71

Windows XP Home Edition.........................................................................................................................72

Windows Vista.............................................................................................................................................72

Windows 7...................................................................................................................................................73

Windows Server 2008...............................................................................................................................74

Windows Server 2008 R2..........................................................................................................................75

If USB Connection Fails...................................................................................................................................76

Messages Displayed When Using the Printer Function.................................................................................77

Status Messages..........................................................................................................................................77

Messages Displayed on the Control Panel When Using the Printer Function.........................................78

Other Messages...........................................................................................................................................81

When You Cannot Print...................................................................................................................................91

When the Data In Indicator Does Not Light Up or Flash..........................................................................93

Other Printing Problems...................................................................................................................................96

5. Troubleshooting When Using the Scanner Function

Messages Displayed When Using the Scanner Function...........................................................................105

Messages Displayed on the Control Panel When Using the Scanner Function...................................105

Messages Displayed on the Client Computer.........................................................................................115

When You Cannot Send Scanned Files.......................................................................................................120

When Stored Files Cannot Be Accessed.................................................................................................120

When Stored Files Cannot Be Edited......................................................................................................120

When You Cannot Browse the Network to Send a Scan File...............................................................120

When the TWAIN Driver Cannot Be Started..........................................................................................121

When the Network Delivery Function Cannot Be Used.........................................................................121

When S/MIME Cannot Be Used............................................................................................................121

When You Cannot Send Scan Files Using WSD....................................................................................122

When Scanning Is Not Done As Expected..................................................................................................123

6. Clearing Misfeeds

Removing Jammed Paper..............................................................................................................................125

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Locating Jammed Paper............................................................................................................................125

When A1 is displayed..............................................................................................................................127

When A2 is displayed..............................................................................................................................128

When B is displayed.................................................................................................................................128

When C is displayed.................................................................................................................................131

When P is displayed..................................................................................................................................133

When R is displayed (Type 3 Only)........................................................................................................135

When Y1 - Y3 is displayed.......................................................................................................................136

When Z1 - Z2 is displayed......................................................................................................................137

Removing Jammed Staples...........................................................................................................................141

7. Appendix

Trademarks.....................................................................................................................................................143

INDEX...........................................................................................................................................................145

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Manuals for This MachineRead this manual carefully before you use this machine.

Refer to the manuals that are relevant to what you want to do with the machine.

• Media differ according to manual.

• The printed and electronic versions of a manual have the same contents.

• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDFfiles.

• A Web browser must be installed in order to view the html manuals.

Manuals and Safety Information for This Machine (mainly Europe and Asia)

Contains introductions of the manuals and information about safe usage of this machine.

Before using the machine, be sure to read the section of this manual entitled Safety Information toavoid injury and prevent damage to the machine.

Manuals and Safety Information for This Machine (mainly North America)

Contains introductions of the manuals and information about safe usage of this machine.

Before using the machine, be sure to read the section of this manual entitled Safety Information toavoid injury and prevent damage to the machine.

This manual is provided in English only.

Quick Installation Guide

Contains procedures for unpacking and installing the machine.

Initial Guide for Scanner and Fax

Explains how to set up the Scanner and Facsimile functions and use their basic features. Detailsabout these functions that are not included in this manual are provided in Scanner Reference,Facsimile Reference, and Network and System Settings Reference.

About This Machine

This manual introduces the machine's various functions. It also explains preparation procedures forusing the machine, the control panel, how to install options, how to enter text, how to install theCD-ROMs provided, and how to replace paper, print cartridge, staples, and other consumables.

Troubleshooting

Provides a guide for resolving common usage-related problems.

Copy and Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual forexplanations on how to place originals.

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Facsimile Reference

Explains Facsimile functions and operations.

Printer Reference

Explains Printer functions and operations.

Scanner Reference

Explains Scanner functions and operations.

Network and System Settings Reference

Explains how to connect the machine to a network and how to configure and operate the machinein a network environment. It also explains how to change System Settings and how to registerinformation in the Address Book.

Security Reference

This manual is for administrators of the machine. It explains security functions that you can use toprevent unauthorized use of the machine, data tampering, or information leakage. For enhancedsecurity, we recommend that you first make the following settings:

• Install the Device Certificate.

• Enable SSL (Secure Sockets Layer) Encryption.

• Change the user name and password of the administrator using Web Image Monitor.

For details, see “Setting up the Machine”, Security Reference.

Be sure to read this manual when setting the enhanced security functions, or user and administratorauthentication.

VM Card Extended Feature Settings Device Reference

Explains how to set up the extended features settings with the machine.

VM Card Extended Feature Settings Web Reference

Explains how to set up the extended features settings using Web Image Monitor.

UNIX Supplement

Explains how to set up and use a network printer using UNIX.

To obtain the “UNIX Supplement”, visit our Web site or consult an authorized dealer.

This manual includes explanations of functions and settings that might not be available on thismachine.

This manual is provided in English only.

Other manuals

• Quick Reference Copy Guide

• Quick Reference Printer Guide

• Quick Reference Fax Guide

• Quick Reference Scanner Guide

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• App2Me Start Guide

• The following software products are referred to using general names:

Product name General name

DeskTopBinder Lite and DeskTopBinder Professional *1 DeskTopBinder

SmartDeviceMonitor for Client SmartDeviceMonitor for Client

*1 Optional

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Notice

Important

In no event will the company be liable for direct, indirect, special, incidental, or consequential damagesas a result of handling or operating the machine.

For good output quality, the manufacturer recommends that you use genuine toner from themanufacturer.

The manufacturer shall not be responsible for any damage or expense that might result from the use ofparts other than genuine parts from the manufacturer with your office products.

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How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of papermisfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving usererrors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]Indicates the names of keys on the machine's display or control panels.

(mainly Europe and Asia)

(mainly North America)

Differences in the functions of Region A and Region B models are indicated by two symbols. Read theinformation indicated by the symbol that corresponds to the region of the model you are using. Fordetails about which symbol corresponds to the model you are using, see “Model-Specific Information”.

Machine Types

This machine comes in three models with different copy and print speeds, and different units installed.

Machine type Copy/print speed Finisher Internal tray 2

Type 1 45 sheets/minute (A4 )

47 sheets/minute (81/2 × 11 )

Cannot be installed Cannot be installed



Cannot be installed Standard



Standard Cannot be installed

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Notes

Contents of this manual are subject to change without prior notice.

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact yourlocal dealer.

Names of Major Items

Major items of this machine are referred to as follows in this manual:

• Auto Document Feeder ADF

List of Options

This section provides a list of options for this machine, and how they are referred to as in this manual.

Option list Referred to as

IEEE 802.11a/g Interface Unit Type J

IEEE 802.11g Interface Unit Type K

IEEE 802.11a/g Interface Unit Type J

Wireless LAN board

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Model-Specific InformationThis section explains how you can identify the region your machine belongs to.

There is a label on the rear of the machine, located in the position shown below. The label containsdetails that identify the region your machine belongs to. Read the label.

CFE052

The following information is region-specific. Read the information under the symbol that corresponds tothe region of your machine.

(mainly Europe and Asia)

If the label contains the following, your machine is a region A model:

• CODE XXXX -67, -69

• 220-240V

(mainly North America)

If the label contains the following, your machine is a region B model:

• CODE XXXX -57

• 120-127V

• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is aRegion A model, refer to the metric units. If your machine is a Region B model, refer to the inchunits.

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1. When the Machine Does NotOperate As WantedThis chapter describes basic troubleshooting procedures that are applicable to all functions of thismachine.

IndicatorsThis section describes the indicators displayed when the machine requires the user to remove misfedpaper, to add paper, or to perform other procedures.

Indicator Status

: Paper Misfeed indicator Appears when a paper misfeed occurs.

See page 125 "Removing Jammed Paper".

: Original Misfeed indicator Appears when an original misfeed occurs.

See page 125 "Removing Jammed Paper".

: Load Paper indicator Appears when paper runs out.

See "Loading Paper", About This Machine.

: Replace Print Cartridge indicator Appears when the print cartridge needs to be replacedsoon.

Follow the on-screen instructions.

See "Handling the Print Cartridge", About This Machine.

: Add Staple indicator Appears when staples run out.

See "Adding Staples", About This Machine.

: Service Call indicator Appears when the machine is malfunctioning or requiresmaintenance.

: Open Cover indicator Appears when one or more covers of the machine areopen.

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Panel ToneThe following table describes the meaning of the various beep patterns that the machine produces toalert users about left originals and other machine conditions.

Beep pattern Meaning Causes

Single short beep Panel/screen inputaccepted.

A control panel or screen key waspressed.

Short, then long beep Panel/screen input rejected. An invalid key was pressed on thecontrol panel or screen, or the enteredpassword was incorrect.

Single long beep Job completed successfully. A Copier/Document Server Featuresjob has finished.

Two long beeps Machine has warmed up. After cooling or being switched on, themachine has fully warmed up and isready for use.

Five long beeps Soft alert The initial screen returns when themachine goes into energy saving modeand when simplified display iscanceled.

Five long beeps repeatedfour times.

Soft alert An original has been left on theexposure glass or paper is empty.

Five short beeps repeatedfive times.

Strong alert The machine requires user attentionbecause paper has jammed, the tonerneeds replenishing, or other problemshave occurred.

• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paperjam or toner request, if the machine's covers are opened and closed repeatedly within a shortspace of time, the beep alert might continue, even after normal status has resumed.

• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "GeneralFeatures", Network and System Settings Reference.


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Checking Machine Status and SettingsYou can check the machine's system status.

Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Print Cart.]

Displays the amount of remaining toner.

• [No Staples]

Displays whether there are staples remaining or not.

• [Paper Tray]

Displays the paper type and size loaded into the paper tray.

• [Output Tray Full]

Displays whether the output tray is overloaded.

• [Original Misfeed]

Displays the state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays the state of and solutions for paper misfeeds.

• [Cover Open]

Indicates whether one or more covers of the machine are open.

Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk memory.

• [HDD File(s)]

Displays the total number of jobs stored on the hard disk.

• [Print Job(s)]

Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked PrintJob(s):", and "Sample Print Job(s):".

• [Fax TX / RX File(s)]

Displays the number of "Transmission Standby File(s):", "Memory Lock File(s):", "RX PrintStandby File(s):", and other files stored on the hard disk.

• [Memory Erase Status]

Displays the state of the memory data.

Checking Machine Status and Settings

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Machine Address Info

You can check the following items under [Machine Address Info]:

• [Fax No.]

Displays the machine's fax number.

• [H.323 Own Fax No.]

Displays the machine's alias telephone number.

• [SIP User Name]

Displays the machine's SIP user name.

• [Fax E-mail Account]

Displays the machine's fax e-mail account.

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

Enquiry

You can check the following items under [Enquiry]:

• [Machine Repairs]

Displays the machine number and contact number which are required for service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner, staples, etc., used on the machine.

1. On the control panel, press [System Status].


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2. Press each tab, and then check the contents.

3. After checking the information, press [Exit].

The previous screen returns.

• [No Staples], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appearon the [Maintenance Info] tab only when these errors occur.

• Depending on the security settings, the [Machine Address Info] tab might not be displayed.

• The contact numbers appear in [Machine Repairs], [Sales Representative], and [Supply Order] onthe [Enquiry] tab only when your sales or service representative enters them.

• [Supply Details] appears on the [Enquiry] tab only when your sales or service representative entersthem.

• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".

• page 125 "Removing Jammed Paper"

Checking Machine Status and Settings

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When an Indicator to the Right of a FunctionKey Is LitWhen an indicator to the right of a function key lights up, press the corresponding function key. Then,follow the instructions displayed on the control panel.

CCT002

If an error occurs in the function you are using, check the message that appears on the control panel,and see "Messages Displayed" for the relevant function.

The following table explains problems that cause the indicator to light.

Problem Causes Solutions

Documents and reports donot print out.

The paper output tray is full. Remove the prints from the tray.

Documents and reports donot print out.

There is no paper left. Load paper. See "Loading Paper",About This Machine.

An error has occurred. The function whose indicatoris lit is defective.

Check the displayed message, andthen take an appropriate action. See"Messages Displayed" of eachchapter.

You can use other functions normally.


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The machine is unable toconnect to the network.

A network error hasoccurred.

• Check the displayed message,and then take an appropriateaction. See "MessagesDisplayed" of each chapter.

• Check that the machine iscorrectly connected to thenetwork, and that the machine iscorrectly set. For details abouthow to connect the network, see"Interface Settings", Network andSystem Settings Reference.

• Contact the networkadministrator.

• If the indicator is still lit even aftertrying to solve the problem asdescribed here, contact yourservice representative.

• page 31 "Messages Displayed When Using the Copy/Document Server Function"

• page 49 "Messages Displayed When Using the Facsimile Function"

• page 71 "Messages Displayed When Installing the Printer Driver"

• page 77 "Messages Displayed When Using the Printer Function"

• page 105 "Messages Displayed When Using the Scanner Function"

When an Indicator to the Right of a Function Key Is Lit

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When You Have Problems Operating theMachineThis section describes common problems and messages. If other messages appear, follow theinstructions displayed.

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.Pulling the cord can damage the power cord. Use of damaged power cords could result in fireor electric shock.


Although the copier screenappears when the machineis turned on using the mainpower switch, it cannot beswitched to another screenby pressing the [Facsimile],[Printer], or [Scanner] key.

Functions other than thecopier function are not yetready.

Wait a little longer.

The machine has just beenturned on and the User Toolsscreen is displayed, but theUser Tools menu has itemsmissing.

Functions other than thecopier function are not yetready. Time required variesby function. Functionsappear in the User Toolsmenu when they becomeready for use.

Wait a little longer.

The operation switchindicator continues blinkingand does not turn off whenpressed.

This occurs in the followingcases:

• The ADF is open.

• The machine iscommunicating withexternal equipment.

• The hard disk is active.

• Lower the ADF.

• Check if the machine iscommunicating with externalequipment.

• Wait a little longer.

Strange noise is heard. The supplies or options arenot properly installed.

Confirm that the supplies or options areproperly installed.

The display is off. The machine is in EnergySaver mode.

Press the [Energy Saver] key to cancelEnergy Saver mode.


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The display is off. The operation switch isturned off.

Turn on the operation switch.

Nothing happens when theoperation switch is turnedon.

The main power switch isturned off.

Check the cable is securely pluggedinto the power outlet and the machine.Turn on the main power switch.

"Please wait." appears. This message appears whenyou turn on the operationswitch.

Wait for a while. If the machine doesnot get ready in two minutes, contactyour service representative.

"Please wait." appears. This message appears whenthe machine is warming up.

• Wait for a while. If the machinedoes not get ready in twominutes, contact your servicerepresentative.

• Wait until the messagedisappears. Do not turn off themain power switch while themessage is showing.

"Please wait." appears. This message appears whenyou change the printcartridge.

Wait for a while. If the message doesnot disappear in 30 seconds, contactyour service representative.

"Toner has been depleted."appears, even though thereis toner remaining.

The machine is failing todetect the amount of tonerremaining correctly. Theenvironment in which theprinter is used can affect theaccuracy of toner detection.

If there is toner remaining, remove andthen reinsert the print cartridge. Themachine will automatically attempt toreload the toner and printing will bepossible if there is enough tonerremaining.

"Memory is full. Do youwant to store scanned file?"appears.

The scanned originalsexceed the number ofsheets/pages that can bestored on the hard disk.

• Press [Yes] to store pages thathave been scanned. Deleteunnecessary files by pressing[Delete File].

• Press [No] if you are not storingpages that have been scanned.Delete unnecessary files bypressing [Delete File].

The user code entry screen isdisplayed.

Users are restricted by UserCode Authentication.

Enter the user code (up to eight digits),and then press [OK].

When You Have Problems Operating the Machine

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The Authentication screenappears.

Basic Authentication,Windows Authentication,LDAP Authentication orIntegration ServerAuthentication is set.

Enter your login user name and userpassword. See "When theAuthentication Screen is Displayed",About This Machine.

"Authentication has failed."appears.

The entered login user nameor login password is notcorrect.

Ask the user administrator for thecorrect login user name and loginpassword.

"Authentication has failed."appears.

The machine cannot performauthentication.

Contact your administrator.

"You do not have theprivileges to use thisfunction." continues to bedisplayed even though youhave entered a valid username.

The logged in user namedoes not have permission forthe selected function.

Contact your administrator about thepermission for the required function.

An error message remains,even if misfed paper isremoved.

• When a misfeedmessage appears, itremains until you openand close the cover asrequired.

• Paper is still jammed inthe tray.

Remove misfed paper, and then openand close the cover. See page 125"Removing Jammed Paper".

An error message remains,even if misfed paper isremoved.

Misfed paper in the finisherhas not been removed.

Open the front cover of the finisher,turn the knob clockwise orcounterclockwise, and then remove themisfed paper (type 3 only).

CFF041


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Original images are printedon the reverse side of thepaper.

You may have loaded thepaper incorrectly.

Load paper correctly. Load paper intothe paper tray with the print side down.Load paper into the bypass tray withthe print side up.

Misfeeds occur frequently. The tray's side or end fencesmay not be set properly.

• Remove misfed paper. Seepage 125 "Removing JammedPaper".

• Check that the side or end fencesare set properly. See "Changingthe Paper Size", About ThisMachine.

Misfeeds occur frequently. Paper of undetectable sizehas been loaded.


• If you load a paper size that is notselected automatically, you needto specify the paper size with thecontrol panel. See "Changing to aSize That Is Not AutomaticallyDetected", About This Machine.

Misfeeds occur frequently. There is a foreign object onthe finisher tray.


• Do not place anything on thefinisher tray. It may cause a paperjam.

Misfeeds occur frequently. The friction pad, paper feedroller, or registration rollermay be dirty.

Clean the pertinent section asnecessary. See "Cleaning the FrictionPad and Paper Feed Roller" and"Cleaning the Registration Roller",About This Machine.

Cannot print in duplexmode.

"Apply Duplex" is set to [No]for "Paper Type".

Under "Paper Type" in [Tray PaperSettings], set "Apply Duplex" to [Yes].For details, see "Tray Paper Settings",Network and System SettingsReference.


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You have selected a papertype that cannot be used forduplex print.

In [Tray Paper Settings], select a papertype that can be used for duplex print.For details about the paper types thatcan be used, see "Specifications for theMain Unit", About This Machine.

"Following output tray is full.Remove paper." appears.

The output tray is full. Remove paper from the output tray toresume printing. If paper is destined forthe finisher shift tray, to prevent paperfrom falling off the tray press the[Clear/Stop] key to suspend printing,and then remove the paper. Press[Continue] on the display panel toresume printing.

"Turn main Power Switch off"appears.

The machine does not shutdown normally when themain power switch is turnedoff, and then immediatelyturned on.

Turn off the machine. Wait for threeseconds or more after shutting it down,and then turn it on again.

"Shutting down... Pleasewait. Main power will beturned off automatically."appears.

The shut down procedurehas begun because the mainpower switch was turned offwhile the machine was instandby mode or performingan operation.

Follow the message that appears andwait until the machine has shut down.Do not turn on the main power switchwhile this message is displayed. If themain power switch has been turned on,follow the message that appears. Fordetails about turning the main powerswitch on and off, see "Turning On/Offthe Power", About This Machine.

Two minutes elapses afteryou turn off the main powerswitch, but the machine doesnot power off.

The machine cannotcomplete the shutdownprocedure.

Repeat the shutdown procedure, andthen force power off by disconnectingthe machine's power cord from thewall outlet.

An error has occurred whenthe Address Book ischanged from the displaypanel or Web ImageMonitor.

The Address Book cannot bechanged while deleting themultiple stored documents.

Wait a while, and then retry theoperation.


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Cannot use Web ImageMonitor to print documentsstored in Document Server.

When print volume limits arespecified, users cannot printbeyond their print volumelimit. Print jobs selected byusers who have reachedtheir print volume limits willbe canceled.

• For details about specifying printvolume limits, contact youradministrator.

• To view the status of a print job,see [Print Job History]. In WebImage Monitor, [Print Job History]is under [Document Server] in[Job].

• If you cannot make copies as you want because of paper type, paper size, or paper capacityproblems, use the recommended paper. See "Recommended Paper Sizes and Types", About ThisMachine.

• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions whileperforming staple or stack printing. When using curled paper, take the stiffness out of the paperwith your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flatsurface to prevent paper from curling, and do not lean it against the wall.

• page 125 "Removing Jammed Paper"

Messages Displayed When Changing the On-screen Language

This section describes possible solutions for the messages that appear on the control panel whenchanging the on-screen language.

• Before turning the main power switch off, see "Turning On/Off the Power", About This Machine.

Message Solutions

"Reboot after card insertE01"

Turn off the main power switch, and then back on again. If the erroroccurs again, contact your sales or service representative.

"Download Error E02"

"Power off on"



"Power off on"



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Message Solutions


"Power off on"



"Power off on"



"Power off on"

Contact your sales or service representative.

"Download Error"

"Power off on E10"


"Download Error"

"Power off on E11"


"Download Error"

"Power off on E12"


"Download Error"

"Power off on E13"


"Download Error"

"Power off on E14"


"Download Error"

"Power off on E15"



"Power off on"



"Power off on"



"Power off on"


"Download Error E22" Turn off the main power switch, and then back on again. If the erroroccurs again, contact your sales or service representative.


"Power Off On"



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Message Solutions

"Reboot After Card InsertE32"


"No Valid Data E33" The data in the SD card may be invalid. Contact your sales or servicerepresentative.



"No Valid Version E38" The data in the SD card may be invalid. Contact your sales or servicerepresentative.

"Download Error E42" Turn off the main power switch, and then back on again. If the erroroccurs again, contact your sales or service representative.


"Power Off On"

Firmware update is prohibited. Contact your administrator.



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Adjusting the Image Density

• Maximized settings may produce smudged printouts.

1. Press the [User Tools/Counter] key.

CCS003

2. Press [Maintenance].

3. Press [Adjust Image Density].


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4. Adjust the image density by pressing [Lighter] or [Darker].

You can specify the image density in the range from -3 to +3.

Increasing the value makes the printouts darker and decreasing the value makes the printoutslighter.

5. Press [OK].

6. Press [Exit] twice.

Adjusting the Image Density

27

Adjusting Printing PositionYou can adjust the printing position for trays 2-4.


CCS003

2. Press [Maintenance].

3. Press [Adjust Print Position].


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4. Press [Print Test Sheet].

5. Press [Start Printing].

6. Confirm the position of the image on the test sheet, and then adjust the registration value.

Use this sheet to confirm the current print position.

Adjusting Printing Position

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7. Select the tray you want to adjust.

8. Press [ ] or [ ] to specify the vertical position.

You can specify the printing position between -5.0 mm to 5.0 mm in increments of 0.1 mm.

9. Press [ ] or [ ] to specify the horizontal position.

10. Press [OK].

11. Print the test sheet to confirm the adjustment result.

12. Press [Exit] three times.


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2. Troubleshooting When Using theCopy/Document Server FunctionThis chapter describes likely causes of and possible solutions for Copier and Document Server functionproblems.

Messages Displayed When Using the Copy/Document Server FunctionThis section describes the machine's main messages. If other messages appear, follow their instructions.

• If you cannot make copies as you want because of the paper type, paper size or paper capacityproblems, use recommended paper. See "Recommended Paper Sizes and Types", About ThisMachine.

• For messages that are not listed here, see "When You Have Problems Operating the Machine".

Message Causes Solutions

"Authentication has failed." The entered login user nameor login password is notcorrect.

Contact the user administrator.

"Authentication has failed." The machine cannot performauthentication.


"Cannot staple paper of thissize."

The Staple function cannotbe used with paper sizeselected.

Select a proper paper size. See"Finisher (Type 3 Only)", About ThisMachine.

"Check paper size." An irregular paper size isset.

If you press the [Start] key, the copywill start using the selected paper.

"Duplex is not available withthis paper size."

A paper size not available inDuplex mode has beenselected.

Select a proper paper size. See"Specifications for the Main Unit",About This Machine.

"Exceeded max. number ofpages per file. Do you wantto store the scanned pagesas 1 file?"

The number of scannedpages exceeds the capacityper file of the DocumentServer.

Press [Store File] to store scannedpages as a file. Scanned data is storedas a file in the Document Server. If youdo not want to store scanned pages,press [No]. Scanned data is deleted.

31


"Exceeded the maximumnumber of sheets that can beused. Copying will bestopped."

The number of pages theuser is permitted to copy hasbeen exceeded.


"File being stored exceededmax. number of pages perfile. Copying will bestopped."

The scanned originals havetoo many pages to store asone document.

Press [Exit], and then store again withan appropriate number of pages.

"Magazine or Booklet modeis not available due to mixedimage mode."

You selected the"Magazine" or "Booklet"function for originalsscanned using differentfunctions, such as copy andprinter.

Make sure originals for the"Magazine" or "Booklet" function arescanned using the same function.

"Maximum number of sets isn."

(A figure is placed at n.)

The number of copiesexceeds the maximum copyquantity.

You can change the maximum copyquantity from [Max. Copy Quantity] in[General Features] under [Copier /Document Server Features]. For detailsabout Max. Copy Quantity, see"General Features", Copy andDocument Server Reference.

"Original is being scannedby another function. Switchto the following function,then press the Stop key tocancel scanning or press theStart key to continue."

A function of the machineother than the Copierfunction is being used suchas the Document Serverfunction.

Cancel the job in progress. Forexample, press [Exit], and then pressthe [Document Server] key. Next, pressthe [Clear/Stop] key. When themessage "The Clear / Stop key waspressed. Are you sure you want to stopscanning?" appears, press [Stop].

"Please wait." The destination list is beingupdated from the networkusing Web Image Monitor.

Wait until the message disappears. Donot switch off the power while thismessage is displayed. Depending onthe number of destinations to beupdated, there may be some delaybefore you can resume operation.Operations are not possible while thismessage is displayed.


32


"Stapling capacityexceeded."

The number of sheets per setis over the staple capacity.

Check the stapler capacity. See"Finisher (Type 3 Only)", About ThisMachine.

"The selected file(s)contained file(s) withoutaccess privileges. Onlyfile(s) with access privilegeswill be deleted."

You have tried to delete fileswithout the authority to doso.

Files can be deleted by the person whocreated the file. To delete a file whichyou are not authorized to delete,contact the person who created thefile.

"You do not have theprivileges to use thisfunction."


Contact your administrator aboutpermission for the required function.

• page 18 "When You Have Problems Operating the Machine"

Messages Displayed When Using the Copy/Document Server Function

33

When You Cannot Make Clear CopiesThis section describes likely causes of and possible solutions for unclear copies.


Copies appear dirty. Image density is too high. Adjust the image density settings. See"Adjusting Copy Image Density", Copyand Document Server Reference.

Copies appear dirty. Auto Image Density is notselected.

On the control panel, select [AutoDensity].

Images are smudged. Smudging can occur if aprinted side rubs againstthings such as the corner ofthe machine.

When removing copies from the outputtray, do so carefully to avoid scuffingthe printed side. If you are makingmany copies, remove them in smallbatches.

The reverse side of anoriginal image is copied.

Image density is too high. Adjust the image density settings. See"Adjusting Copy Image Density", Copyand Document Server Reference.


Auto Image Density is notselected.

On the control panel, select [AutoDensity].


The original is thin. On the control panel, select [AutoDensity], or adjust the image densitysettings.

See "Adjusting Copy Image Density",Copy and Document Server Reference.

A shadow appears oncopies if you use pastedoriginals.

Image density is too high. • Adjust the image density settings.See "Adjusting Copy ImageDensity", Copy and DocumentServer Reference.

• Change the orientation of theoriginal.

• Put mending tape on the pastedpart.

The same copy area is dirtywhenever making copies.

The exposure glass,scanning glass, or ADF isdirty.

Clean them. See "Cleaning theMachine", About This Machine.


34


The same copy area is dirtywhenever making copies.

• The original that hasalready been printed isscanned.

• Original Type is set to[Text / Photo], and anoriginal with text andphotographs that canhardly be distinguishedfrom each other isloaded.

On the control panel, press[Generation Copy], and then begincopying.

Copies are too light. Image density is too light. Adjust the image density settings. See"Adjusting Copy Image Density", Copyand Document Server Reference.

Copies are too light. A light copy may result whenyou use damp or roughgrain paper.

• Use recommended paper. Fordetails about recommendedpaper, see "Recommended PaperSizes and Types", About ThisMachine.

• Use paper that has been stored inthe recommended temperatureand humidity conditions. Fordetails about the proper way tostore paper, see "Paper Storage",About This Machine.

Parts of images are notcopied.

The original is not setcorrectly.

Set originals correctly. See "PlacingOriginals", Copy and DocumentServer Reference.


The correct paper size is notselected.

Select the proper paper size.


Even if you place originalson the exposure glass, orADF correctly, margin of afew millimeters on all foursides of the original mightnot be copied.

Use "Create Margin" function toreduce the image of its original size.

For details about missing image area,see "Create Margin", Copy andDocument Server Reference.

When You Cannot Make Clear Copies

35


Images appear onlypartially.

The paper is damp. Use paper that has been stored in therecommended temperature andhumidity conditions. For details aboutthe proper way to store it, see "PaperStorage", About This Machine.

Black lines appear. The exposure glass,scanning glass, or ADF isdirty.


White lines appear. The exposure glass,scanning glass, or ADF isdirty.


Copies are blank. The original is not setcorrectly.

When using the exposure glass, facethe originals down. When using theADF, face them up.

A moire pattern is producedon copies.

The original has a dotpattern image or many lines.

Place the original on the exposureglass at a slight angle.

Black spots appear on thecopy of a photographicprint.

Because of high humidity,the photographic print hasstuck to the exposure glass.

Place the print on the exposure glass ineither of the following ways:

• Place an OHP transparency onthe exposure glass, and thenplace the print on the OHPtransparency.

• Place the print on the exposureglass, and then place two or threesheets of white paper on it. Leavethe ADF open when copying.

White stripes appear on theOHP.

Fragments of paper arestuck to the OHP.

Use a dry cloth to wipe any paperfragments off the back of the OHP.


36


The image on the back sideof duplex copies has mottledblank patches or issmudged.

Missing patches andsmudges are caused bymoisture leaking from thepaper.

• Do not install the machine inareas that are susceptible to lowtemperatures.

• Use paper that has been storedwhere temperature and humidityconditions meet the limitations werecommend. For details about thepaper storage conditions werecommend, see "Paper Storage",About This Machine.

When You Cannot Make Clear Copies

37

When You Cannot Make Copies As WantedThis section describes likely causes of and possible solutions for unsatisfactory copy results.

Basic


Misfeeds occur frequently. The number of sheets loadedexceeds the capacity of themachine.

Fan the sheets thoroughly beforeloading them.

• When loading paper into thepaper tray, load paper only ashigh as the upper limit markingson the side fences of the paper.

• When loading paper on thebypass tray, load only as muchpaper as can be held betweenthe guides on the bypass tray.

Misfeeds occur frequently. The paper tray's side fencesare set too tightly.

Push the side fences lightly, and thenreset it.

Misfeeds occur frequently. The paper is damp. Use paper that has been stored in therecommended temperature andhumidity conditions. See "PaperStorage", About This Machine.

Misfeeds occur frequently. The paper is too thick or toothin.

Use recommended paper. See"Recommended Paper Sizes andTypes", About This Machine.

Misfeeds occur frequently. The copy paper is wrinkledor has been folded/creased.




38


Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have alreadybeen copied or printed onto byanother machine.

Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly beforeloading them. Alternatively, feed thesheets into the machine one at a time.



Copy paper becomescreased.

The paper is damp. Use paper that has been stored in therecommended temperature andhumidity conditions. See "PaperStorage", About This Machine.


The paper is too thin. Use recommended paper. See"Recommended Paper Sizes andTypes", About This Machine.

Copies are not stapled. There are jammed staples inthe stapler.

Remove jammed staples. Seepage 141 "Removing JammedStaples".

Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray.

Copies are stapled asseparate batches.

The number of copies is toogreat for the stapler to stapleas a single batch.

Check the stapler capacity. See"Finisher (Type 3 Only)", About ThisMachine.

Staples are wronglypositioned.

Originals are not setcorrectly.

Check the correct position to place theoriginals. For details about how toplace the originals with stapling, see"Staple (Type 3 Only)", Copy andDocument Server Reference.

Paper does not outputduring printing with stapling.

When you stop printingwhile using the staplefunction, paper not stapledduring printing may be left inthe staple unit.

Press the [Clear Modes] key, and thencancel copy settings, includingstapling.

When You Cannot Make Copies As Wanted

39


You cannot combine severalfunctions.

Selected functions cannot beused together.

Check the combination of functions,and then make the settings again. See"Function Compatibility", Copy andDocument Server Reference.

When sorting, the pages aredivided into two blocks.

The memory became full inthe middle of sorting and thepages were delivered in twoblocks.

In [Copier / Document ServerFeatures], under [Input / Output], set[Memory Full Auto Scan Restart] to[Off].

The copy is grayed out or atext pattern appears in thebackground of the copy.

You have copied a copy-guarded documentprotected from unauthorizedcopying.

Check the document. For details abouthow to prevent unauthorized copyingof the document, see "Preventing anUnauthorized Copy", About ThisMachine.

Images are skewed. The side fences in the paperfeed tray are not setproperly.

Make sure the side fences are setproperly. For details about how to setthe side fences, see "Changing thePaper Size", About This Machine.

Images are skewed. The paper is feeding in at aslant.

Load the paper correctly. See "LoadingPaper", About This Machine.

Edges of sheets are creased. The paper is damp. Use paper that has been stored in therecommended temperature andhumidity conditions. See "PaperStorage", About This Machine.

Edges of sheets are creased. You are using non-recommended paper.


Sheets are feeding intogether, resulting in jams.

Sheets are sticking together. Fan the pages to loosen the paperbefore loading it. Alternatively, feedthe paper one sheet at a time.

"Add Staples" messageappears and the Staplefunction cannot be used.

The staple cartridge is not setproperly.

Make sure the staple cartridge is setproperly. See "Adding Staples", AboutThis Machine.


40

Edit


In "Erase Border", "EraseCentre", or "Erase Centre /Border" mode, parts of theoriginal image are notcopied.

You have entered a wideerased margin.

Make the margin width narrower. Youcan adjust it between 2 99 mm (0.1 3.9 inches).

In "Erase Border", "EraseCentre", or "Erase Centre /Border" mode, parts of theoriginal image are notcopied.

Originals are not scannedcorrectly.

Place the originals correctly.

In "Margin Adjustment"mode, parts of the originalimage are not copied.

• You set a wide erasedmargin.

• There is a lack ofmargin space on theopposite side of thebinding position.

Set a narrower margin with User Tools.You can set the width between 0 30mm (0 1.2 inches).

In "Image Repeat" mode, theoriginal image is not copiedrepeatedly.

You selected copy paper thesame size as the originals, oryou did not select the properreproduction ratio.

Select copy paper larger than theoriginals or select the properreproduction ratio.

Stamp


The stamp position is wrong. The paper orientation iswrong.

Check the paper orientation and stampposition.

The stamp is not printed onthe back side of sheets whenduplex copying.

The back side stamp positionis incorrect for the papersize.

Reset the back side stamp position. Fordetails about Duplex Back PageStamping Position, see "Copier andDocument Server Features", Copy andDocument Server Reference.


41

Combine


Copies made with the"Booklet" or "Magazine"function cannot be foldedinto a book correctly.

You have selected a setting("Open to Left" or "Open toRight") that does not matchthe orientation of originals.

In [Copier / Document ServerFeatures], under [Edit], set[Orientation: Booklet, Magazine]properly.

When using "Combine",parts of the image are notcopied.

You specified areproduction ratio that doesnot match the sizes of theoriginals and copy paper.

When you specify a reproduction ratiousing Manual Paper Select mode,make sure the ratio matches theoriginals and the copy paper. Selectthe correct reproduction ratio beforeusing Combine mode. See "One-SidedCombine", "Two-Sided Combine", or"Auto Reduce / Enlarge", Copy andDocument Server Reference.

Copies are not in correctorder.

You placed the originals inthe incorrect order.

When inserting a stack of originals intothe ADF, the last page should be onthe bottom.

If you place an original on theexposure glass, start with the first pageto be copied.

Duplex



You have loaded thin paperlighter than 60 g/m2 (16 lb.Bond), or thick paperheavier than 163 g/m2 (90lb. Index).

Change the paper.



In [Tray Paper Settings], under "PaperType", set "Apply Duplex" to [Yes]. Fordetails, see "Tray Paper Settings",Network and System SettingsReference.


42



You have selected a papertype that cannot be used forduplex copying.


Copies are not in correctorder.

You placed the originals inthe incorrect order.

When inserting a stack of originals intothe ADF, the last page should be onthe bottom.

If you place an original on theexposure glass, start with the first pageto be copied.

When using "Duplex", copyis made top to bottom eventhough [Top to Top] isselected.

You placed the originals inthe wrong orientation.

Place the original in the correctorientation. See "Duplex Copying",Copy and Document Server Reference.

Document Server


Cannot access file. The file is passwordprotected.


To delete the files stored in theDocument Server, select [Delete AllFiles in Document Server] under[Administrator Tools] in [SystemSettings]. As this will permanentlydelete every single file, make sure theDocument Server does not contain anyfiles you want to keep. For detailsabout Delete All Files in DocumentServer, see "Administrator Tools",Network and System SettingsReference.


43


You cannot find out what isstored in a file.

You may not be able toascertain the contents of afile simply from the filename.

You can switch the Select File screenbetween [List] and [Thumbnails]display to check the contents of the file.Check information other than the filename.

• List display

The file name, date of storage,and user name are shown.

• Thumbnails display

An image of the stored fileappears.

You can enlarge the image by pressing[Preview]. See "Checking the Details ofa Stored Document", Copy andDocument Server Reference.

Memory frequently becomesfull.

The Document Servermemory is full.

Delete unnecessary files. On the fileselection display, select unnecessaryfiles, and then press [Delete File]. If thisdoes not increase available memory,do the following.

• Switch to the scanner screen, andthen delete unnecessary filesstored under the scanner function.

• Switch to the printer screen, andthen delete unnecessary filesstored under Sample Print, LockedPrint, Hold Print, or Stored Print.

"Cannot display preview ofthis page." appears, andyou cannot check thethumbnail image.

The image data may havebeen corrupted.

Press [Exit] to display the previewscreen without a thumbnail.

If the selected document containsseveral pages, press [Switch] on the"Display Page" area to change thepage, and then a preview of the nextpage will appear.


44

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.


"Memory is full. nn originalshave been scanned. Press[Print] to copy scannedoriginals. Do not removeremaining originals."

"n" in the messagerepresents a changeablenumber.

The scanned originalsexceed the number of pagesthat can be stored inmemory.

Press [Print] to copy scanned originalsand cancel the scanning data. Press[Stop] to cancel the scanning data andnot copy.

"Press [Continue] to scanand copy remainingoriginals."

The machine checked if theremaining originals shouldbe copied, after the scannedoriginals were printed.

Remove all copies, and then press[Continue] to continue copying. Press[Stop] to stop copying.

• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if thememory becomes full, the memory overflow message will not be displayed. The machine will makecopies of the scanned originals first, and then automatically proceed to scan and to copy theremaining originals. In this case, the resulting sorted pages will not be sequential. For details aboutMemory Full Auto Scan Restart, see "Input / Output ", Copy and Document Server Reference.


45


46

3. Troubleshooting When Using theFacsimile FunctionThis chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the VolumeThis section describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

On Hook Mode

Heard when [On Hook] is pressed.

At Transmission

Heard when "Immediate Transmission" is performed.

At Reception

Heard when the machine receives a document.

At Dialing

Heard after pressing the [Start] key, until the line connects to the destination.

At Printing

Heard when a received document is printed.


CCS003

2. Press [Facsimile Features].

3. Check that [General Settings] screen appears.

47

4. Press [Adjust Sound Volume].

5. Press [Lower] or [Louder] to adjust the volume, and then press [OK].

You can hear the actual volume by pressing [Check].

If you press [Cancel], the volume setting is canceled. The screen returns to that of step 4.

You can set the volume level to between 0 and 7.


The standby screen appears.

• You can adjust the On Hook volume when you press [On Hook]. See "On Hook Dial", FacsimileReference.


48

Messages Displayed When Using the FacsimileFunctionThis section describes the machine's main messages. If other messages appear, follow their instructions.






"Cannot find the specifiedpath. Please check thesettings."

The name of the computer orfolder entered as thedestination is wrong.

Check whether the computer name andthe folder name for the destination arecorrect.

"Check whether there areany network problems."

[13-10]

The alias telephone numberyou entered is alreadyregistered on the gatekeeperby another device.

• In [Facsimile Features], under[Initial Settings], select [H.323Settings], and then check that thealias telephone number iscorrectly programmed. You canalso use the Web Image Monitorfor confirmation. See Web ImageMonitor Help.



[13-11]

Cannot access gatekeeper. • In [Facsimile Features], under[Initial Settings], select [H.323Settings], and then check thatGatekeeper Address is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.


Messages Displayed When Using the Facsimile Function

49



[13-17]

Registering of user name isrejected by SIP server.

• In [Facsimile Features], under[Initial Settings], select [SIPSettings], and then check that "SIPServer IP Address" and "SIP UserName" are correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.



[13-18]

Cannot access SIP server. • In [Facsimile Features], under[Initial Settings], select [SIPSettings], and then check that "SIPServer IP Address" is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.



[13-24]

The password registered forthe SIP server is not the sameas the password registeredfor this machine.



50



[13-25]

In [Effective Protocol], the IPaddress is not enabled, or anincorrect IP address has beenregistered.

• In [System Settings], under[Interface Settings], select[Effective Protocol], and thencheck that "IPv4" is programmedto "Active". You can also use theWeb Image Monitor forconfirmation. See Web ImageMonitor Help.

• In [System Settings], under[Interface Settings], select[Machine IPv4 Address], andthen check that the IP address iscorrectly programmed. You canalso use the Web Image Monitorfor confirmation. See Web ImageMonitor Help.

• Contact your administrator.


[13-26]

The "Effective Protocol" and"SIP Server IP Address"settings are different, or anincorrect IP address has beenregistered.

• In [System Settings], under[Interface Settings], check that theIP address is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.

• Contact your administrator.


51



[14-01]

The DNS server, SMTPserver, or folder specified fortransfer to was not found, orthe destination for InternetFax around (not through) theSMTP server could not befound.

• In [System Settings], under[Interface Settings], check that theDNS server is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.

• In [System Settings], under [FileTransfer], select [SMTP Server],and then check that "ServerName" or "Port No." is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.

• Check that the folder for transfer iscorrectly specified.

• Check that the computer in whichthe folder for transfer is specifiedis correctly operated.

• Check that the LAN cable iscorrectly connected to themachine.

• Contact the network administratorof the destinations.



52



[14-09]

E-mail transmission wasrefused by SMTPauthentication, POP beforeSMTP authentication, or loginauthentication of thecomputer in which the folderfor transfer is specified.

• In [System Settings], under [FileTransfer], select [SMTPAuthentication], [POP beforeSMTP], or [Fax E-mail Account],and then check that "User Name"and "Password" are correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.

• Check that the user ID andpassword for the computer inwhich the folder for forwarding isspecified are correctlyprogrammed.

• Check that the folder forforwarding is correctly specified.

• Check that the computer in whichthe folder for forwarding isspecified is correctly operated.



[14-33]

Neither the machine's nor theadministrator's e-mailaddress is registered.

• In [System Settings], under [FileTransfer], select [Fax E-mailAccount], and then check that "E-mail Address" is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.



53



[15-01]

No POP3/IMAP4 serveraddress is programmed.

• In [System Settings], under [FileTransfer], select [POP3 / IMAP4Settings], and then check that"Server Name" is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.



[15-02]

Cannot log in to the POP3/IMAP4 server.

• In [System Settings], under [FileTransfer], select [Fax E-mailAccount], and then check that"User Name" and "Password" arecorrectly programmed. You canalso use the Web Image Monitorfor confirmation. See Web ImageMonitor Help.



[15-03]

No machine e-mail addressis programmed.

• In [System Settings], under [FileTransfer], check that the machinee-mail address is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.



54



[15-11]

Cannot find the DNS serveror POP3/IMAP4 server.

• In [System Settings], under[Interface Settings], check that theIP address of the DNS Server iscorrectly programmed. You canalso use the Web Image Monitorfor confirmation. See Web ImageMonitor Help.

• In [System Settings], under [FileTransfer], select [POP3 / IMAP4Settings], and then check that"Server Name" is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.

• In [System Settings], under [FileTransfer], select [E-mailCommunication Port], and thencheck that the port number of thePOP3/IMAP4 server is correctlyprogrammed. You can also usethe Web Image Monitor forconfirmation. See Web ImageMonitor Help.

• Check that the LAN cable iscorrectly connected to themachine.

• In [System Settings], under [FileTransfer], select [ReceptionProtocol], and then check that thereception protocol is correctlyprogrammed. You can also usethe Web Image Monitor. SeeWeb Image Monitor Help.



55



[15-12]

Cannot log in to the POP3/IMAP4 server.

• In [System Settings], under [FileTransfer], select [Fax E-mailAccount], and then check that"User Name" and "Password" arecorrectly programmed. You canalso use the Web Image Monitorfor confirmation. See Web ImageMonitor Help.

• In [System Settings], under [FileTransfer], check that the username and password for POPbefore SMTP authentication arecorrectly programmed. You canalso use the Web Image Monitorfor confirmation. See Web ImageMonitor Help.


"Connection with LDAPserver has failed. Check theserver status."

A network error has occurredand connection has failed.

• Try the operation once more. Ifthe message is still shown, thenetwork may be crowded.

• In [System Settings], under[Administrator Tools], check thesettings of LDAP server. Fordetails, see "Programming theLDAP server", Network andSystem Settings Reference.

"Error occurred, andtransmission wascancelled."

• Original jammed duringImmediate Transmission.

• A problem occurred inthe machine, or noiseoccurred on thetelephone line.

Press [Exit], and then send thedocuments again.

"Exceeded max. No. ofdisplay search results.Max.: n"


The number of search resultshas exceeded the maximumnumber of items that can bedisplayed.

Search again after changing thesearch conditions.


56


"Exceeded time limit forLDAP server search. Checkthe server status."




"Functional problemoccurred. Stoppedprocessing."

The main power switch wasturned off while the machinewas receiving a document byInternet Fax.

Even if you turn the main power switchback on immediately, depending onthe mail server, the machine might notbe able to resume reception of theInternet Fax if the timeout period hasnot expired. Wait until the mail server'stimeout period has expired, and thenresume reception of the Internet Fax.For details, contact your networkadministrator.

"Functional problems withfacsimile. Data will beinitialized."

There is a problem with thefax.

Record the code number shown on thescreen, and then contact your servicerepresentative. Other functions can beused.

"LDAP server authenticationhas failed. Check thesettings."


Make settings correctly for the username and the password for LDAPserver authentication.

"Original is being scannedby another function. Switchto the following function,then press the Stop key tocancel scanning or pressthe Start key to continue."

A function of the machineother than the Facsimilefunction is being used such asthe Document Serverfunction.

Before sending a file by fax, cancel thejob in progress. For example, press[Exit], and then press the [DocumentServer] key. Next, press the [Clear/Stop] key. When the message "TheClear / Stop key was pressed. Are yousure you want to stop scanning?"appears, press [Stop].

"Put original back, check itand press the Start key."

Original jammed duringMemory Transmission.

Press [Exit], and then send thedocuments again.


57


"Remove the paper fromInternal Tray 1."

Internal Tray 1 is full. Remove the paper. If the other tray isalso full, the tray name shown on thescreen changes. Remove paper fromthe tray indicated on the display.

"Some invalid destination(s)contained. Do you want toselect only validdestination(s)?"

The specified group containsfax destinations, e-maildestinations, and/or folderdestinations, either of whichare incompatible with thespecified transmissionmethod.

In the message that appears at eachtransmission, press [Select].

"Some page(s) are nearblank."

The first page of thedocument is almost blank.

The original's blank side might havebeen scanned. Be sure to place youroriginals correctly. For details, see"Detecting Blank Sheet", FacsimileReference.


You tried to delete adocument for which you donot have permission todelete.

Only the administrator can delete thisdocument. Contact your administratorif you want to delete a document forwhich you do not have permission todelete.

"Updating the destinationlist... Please wait. Specifieddestination(s) or sender'sname has been cleared."

The destination list is beingupdated from the networkusing Web Image Monitor.

Wait until the message disappears. Donot switch off the power while thismessage is displayed. Depending onthe number of destinations to beupdated, there may be some delaybefore you can resume operation.Operation is not possible while thismessage is displayed.




• If "Check whether there are any network problems." appears, the machine is not correctlyconnected to the network or the settings of the machine are not correct. If you do not need toconnect to a network, you can specify the setting so this message is not displayed, and then the


58

[Facsimile] key no longer lights. For details about how to do this, see "Parameter Settings",Facsimile Reference. If you reconnect the machine to the network, be sure to set "Display" byconfiguring the appropriate User Parameter.

• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, askingyou to add paper. If there is paper left in the other trays, you can receive documents as usual, evenif the message appears on the screen. You can turn this function on or off with "Parameter Settings".For details about how to do this, see "Parameter Settings", Facsimile Reference.


59

When You Cannot Send or Receive FaxMessages As WantedThis section describes likely causes of and possible solutions for transmission and reception-relatedproblems.

Transmission/Reception


Both transmission andreception are impossible.

The modular cord may bedisconnected.

Make sure the modular cord iscorrectly connected. See "Connectingthe Machine to a Telephone Line andTelephone", Network and SystemSettings Reference.

Transmission


Document appears blank atthe other end.

The original was placedupside down.

When the original is placed directly onthe exposure glass, the side to bescanned must face down. When theoriginal is inserted into the ADF, theside to be scanned must face up.

Printed or sent images arespotty.


Clean them. See "Cleaning theMachine", About This Machine. Makesure ink or correction fluid is dry beforeplacing originals.

Reception is possible, buttransmission is impossible.

There are regions andtelephone exchanges wherea dial tone can not bedetected.

Turn the dial tone detection off in UserParameters. For details about how todo this, see "Parameter Settings",Facsimile Reference.

Transmission failed due to"maximum e-mail size" error.

If the e-mail size specifiedon the machine is too large,the Internet Fax documentcannot be sent.

In [Facsimile Features], under [SendSettings], set [Max. E-mail Size] to[Off], or set the maximum e-mail size toa larger value. Then, resend thedocument.


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LAN-Fax Driver does notwork.

The entered login username, login password, ordriver encryption key isincorrect.

Check your login user name, loginpassword, or driver encryption key,and then enter them correctly. Contactyour administrator.

LAN-Fax Driver does notwork.

A high security level is set bythe extended securityfunction.


Although a groupspecification was set for thefollowing, reception was notpossible.

Receiving Station of TransferBox, Forwarding,Forwarding of SpecialSender, Reception Report e-mail, E-mail TX Results,routing e-mail received viaSMTP.

The number of specifieddestinations exceeds themaximum number that canbe specified as a group.

A maximum of 500 parties can bespecified for a group. Check if thereare more than the specified numbersregistered in the Address Book. If agroup was registered in another groupor specified as Receiving Stations 1 to5 for the Transfer Box, transmission iscanceled but an error message doesnot appear.

Reception


The machine failed to printreceived fax documents.

If this happened when theReceiving File indicator waslit, low paper or low tonermay have caused printing tostop.

• Load paper into the tray.

• Add toner.

For details about Substitute Reception,see "Substitute Reception", FacsimileReference.


In [Facsimile Features],under [Reception Settings],[Store] has been selected for[Reception File Setting].

Print the fax documents using a Webbrowser or the Print Stored RX Filefunction. See "Printing Received andStored Documents" and "Viewing,Printing, and Deleting Received FaxDocuments Using Web ImageMonitor", Facsimile Reference.


The paper has run out. Load paper into the tray. See"Changing the Paper Size", About ThisMachine.

When You Cannot Send or Receive Fax Messages As Wanted

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While pressing [Manual E-mail RX], "Cannot receive E-mails currently." appearsand e-mail cannot bereceived.

The machine is receiving anon-demand e-mail message(e-mail inquiry from theadministrator).

After the e-mail is received, press[Manual E-mail RX], and then tryagain.

Printing


Print is slanted. The paper is fed at a slant. Load the paper correctly. See "LoadingPaper", About This Machine.

Misfeeds occur frequently. The number of feeding intothe paper tray exceeds thecapacity of the machine.




Push the side fences lightly, and thenreset it.

Misfeeds occur frequently. The paper is damp. • Use recommended paper. Fordetails about recommendedpaper, see "Recommended PaperSizes and Types", About ThisMachine.





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Misfeeds occur frequently. The paper is wrinkled or hasbeen folded/creased.

Use recommended paper only and besure its storage environment meets therecommended temperature andhumidity conditions. For details aboutrecommended paper and the properway to store it, see "RecommendedPaper Sizes and Types" and "PaperStorage", About This Machine.






The pages are stickingtogether.

Fan the sheets thoroughly beforeloading them. Alternatively, feed thesheets into the machine one at a time.


Printed paper is being used. Do not load sheets that have alreadybeen copied or printed onto byanother machine.






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Images are only partiallyprinted.


Black lines appear on theprint produced at thedestination.





Background of receivedimages appears dirty.Images from the back of thepage appear.

Image density is too high. Ask the sender to adjust the scandensity settings. For details about howto change the density, see "Density(Contrast)", Facsimile Reference.

Received image is too light. When using moist, rough, orprocessed paper, areas ofprint may not be fullyreproduced.


Received image is too light. The image density has beenset too low.

Ask the sender to increase the scanningdensity. For details about how tochange the density, see "Density(Contrast)", Facsimile Reference.

Received image is too light. The original of thetransmitted fax was printedon paper that is too thin.

Ask the sender to reprint the original onthicker paper, and then fax it again.


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The image on the back sideof duplex copies has mottledblank patches or issmudged.


• Do not install the machine inareas that are susceptible to lowtemperature.


Others


All fax documents stored inmemory have been lost.Those documents includeones stored throughMemory Transmission/Reception, Memory Lock, orSubstitute Reception.

When about one hourpasses after power to themachine is turned off, all faxdocuments stored in memoryare lost.

If any documents have been lost for thisreason, a Power Failure Report isautomatically printed when themachine is turned on. If fax documentsstored for Memory Transmission havebeen lost, check the destinations andresend the documents. If fax documentsreceived through Memory, MemoryLock or Substitute Reception have beenlost, ask the senders to resend thedocuments. See page 68 "TurningOff the Main Power / In the Event ofPower Failure".

When a correct password isentered, you cannot printdocuments that appear inthe Personal box orInformation box, ortransmit / print out storeddocuments.

Documents are locked by asecurity function if incorrectpasswords are entered acertain number of times.


[Prg. Dest.] or [ManualEntry] does not appear.

This function is madeunavailable by theenhanced security function.



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The following functions arenot available: Forwarding,Store File in the InformationBox, routing e-mail receivedvia SMTP.

This function is madeunavailable by theenhanced security function.


Cannot print JPEG formatfiles with the Mail to Printfunction.

Only JFIF files are printable.

(JFIF is a JPEG subformat.)

Make sure the files you are trying toprint are in JFIF subformat.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.


"Memory is full. Cannot scanmore. Transmission will bestopped."

The memory is full. If you press [Exit], the machine returnsto standby mode and starts transmittingthe stored pages.

Check the pages that have not beensent using the Communication ResultReport, and then resend those pages.


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If an Error Report Is PrintedAn Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occursduring transmission, resend the original. If an error occurs during reception, ask the sender to resend thedocument.

• If an error happens frequently, contact your service representative.

• The "Page" column gives the total number of pages. The "Page not sent" or "Page not received"column gives the number of pages not sent or received successfully.

• You can display destinations by configuring the appropriate User Parameter. For details about howto do this, see "Parameter Settings", Facsimile Reference.

• You can display sender names by configuring the appropriate User Parameter. For details abouthow to do this, see "Parameter Settings", Facsimile Reference.

If an Error Report Is Printed

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Turning Off the Main Power / In the Event ofPower FailureThe following notes concern power failure and turning off the machine.

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.Pulling the cord can damage the power cord. Use of damaged power cords could result in fireor electric shock.

• Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the harddisk and memory may be damaged and failure could result.

• Turn off the main power switch before pulling out the plug. If you pull out the plug with the switchon, the hard disk and memory may be damaged and failure could result.

• Make sure 100% is shown on the display before you unplug the machine. If a lower value isshown, some data is currently present in memory.

• Right after a power failure, the internal battery needs to be sufficiently recharged to guard againstfuture data loss. Keep the machine plugged in and the main power switch on for about 24 hoursafter the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example,programmed numbers) will not be lost. However, if power is lost for about one hour because the mainpower switch is turned off, there is a power cut, or the power cable is removed, contents of the Faxmemory are lost. Lost items will include any fax documents stored in memory using MemoryTransmission/Reception, or Memory Lock.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the poweris restored.

This report can be used to identify lost files. If a memory stored for Memory Transmission was lost,resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the senderto resend it.


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When an Error Occurs Using Internet FaxThis section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive aparticular e-mail message. A "cc" of this notification is also sent to the administrator's e-mail addresswhen one is specified.

• If an incoming Internet Fax from another party bypasses the SMTP server, even if reception is notsuccessful, an Error Mail Notification is not sent to the sender.

• You can select to send Error Mail Notification by configuring the appropriate User Parameter. Fordetails about how to do this, see "Parameter Settings", Facsimile Reference.

• If Error Mail Notification cannot be sent, the Error Report (E-mail) is printed by the machine.

• If an error occurs when an e-mail is received via SMTP, the SMTP server sends an error e-mail tothe originator of the document.

Error Report (E-mail)

The Error Report (E-mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmittedsuccessfully (due to reasons such as specifying an incorrect e-mail address).

• If an Internet Fax transmission bypasses the SMTP server, even if transmission is not successful, anerror e-mail is not sent from the server.

• After a server-generated error e-mail is printed, the first page of the sent document is printed.

When an Error Occurs Using Internet Fax

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70

4. Troubleshooting When Using thePrinter FunctionThis chapter describes likely causes of and possible solutions for printer function problems.

Messages Displayed When Installing thePrinter DriverThis section describes what to do if a message appears when installing the printer driver.

Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install theprinter driver using [Add Printer] or [Install Printer].

Message number 58 appears if there is a newer version of the printer driver already installed.

Windows XP Professional or Windows Server 2003/2003 R2

This section describes the procedure under Windows XP Professional or Windows Server 2003/2003R2.

1. On the [start] menu, click [Printers and Faxes].

2. Click [Add a printer].

3. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript® 3TM

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

4. Specify a port.

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• Available ports vary according to your Windows operating system or the type of interface. Fordetails, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition.

1. On the [start] menu, click [Control Panel].

2. Click [Printers and Other Hardware].

3. Click [Printers and Faxes].




• PCL 5e



• PCL 6



• PostScript 3




6. Specify a port.



Windows Vista

This section describes the procedure under Windows Vista.

1. On the Start menu, click [Control Panel].


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2. Click [Hardware and Sound].

3. Click [Printers].




• PCL 5e



• PCL 6



• PostScript 3




6. Specify a port.



Windows 7

This section describes the procedure under Windows 7.

1. On the Start menu, click [Control Panel].


3. Click [Devices and Printers].




• PCL 5e



Messages Displayed When Installing the Printer Driver

73

• PCL 6



• PostScript 3




6. Specify a port.



Windows Server 2008

This section describes the procedure under Windows Server 2008.

1. On the [Start] menu, click [Control Panel].






• PCL 5e



• PCL 6



• PostScript 3




6. Specify a port.


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Windows Server 2008 R2

This section describes the procedure under Windows Server 2008 R2.

1. On the [Start] menu, click [Control Panel].

2. Click [Hardware].





• PCL 5e



• PCL 6



• PostScript 3




6. Specify a port.



Messages Displayed When Installing the Printer Driver

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If USB Connection FailsThis section describes how to troubleshoot a problem related to USB connections.


The machine is notautomatically recognized.

The USB cable is notconnected properly.

Disconnect the USB cable, and thenturn off the main power switch. Turn onthe main power switch again. Whenthe machine has fully booted up,reconnect the USB cable.

Windows has alreadyconfigured the USB settings.

Check whether the computerhas identified the machine asan unsupported device.

Open Windows' Device Manager,and then, under [Universal Serial Buscontrollers], remove any conflictingdevices. Conflicting devices have a [!]or [?] icon by them. Take care not toaccidentally remove required devices.For details, see Windows Help.

The machine does notrecognize the USBconnection even when aUSB cable is inserted.

If the USB cable isconnected while themachine is off, the machinemight not recognize the USBconnection.

Press the operation switch, and thendisconnect the USB cable. When themachine has returned to the readycondition, reconnect the USB cable.


76

Messages Displayed When Using the PrinterFunctionThis section describes the principal messages that appear on the display panel, error logs or reports. Ifother messages appear, follow their instructions.

Status Messages

This section describes the machine status messages.

Message Status

"Hex Dump Mode" In Hex Dump mode, the machine receives data in hexadecimal format.Turn off the main power switch after printing, and then turn it back on.

"Job Suspended..." Printing was temporarily stopped by SmartDeviceMonitor for Client.

You can resume printing via [My Job List] in SmartDeviceMonitor forClient, or via the Web Image Monitor. To resume printing via WebImage Monitor, check with your system administrator first.

"Offline" The machine is offline. To start printing, switch the machine online bypressing [ Online].

"Please wait." This message might appear for a second or two while the machine ispreparing, performing initial adjustments, or adding toner. Wait awhile.

"Printing..." The machine is printing. Wait a while.

"Ready" This is the default ready message. The machine is ready for use. Noaction is required.

"Resetting job..." The machine is resetting the print job. Wait until "Ready" appears onthe display panel.

"Setting change..." The machine is changing settings. You cannot use the control panelwhile this message is displayed. Wait a while.

"Waiting for print data..." The machine is waiting for the next data to print. Wait a while.

Messages Displayed When Using the Printer Function

77

Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on thecontrol panel.

• Before turning the main power switch off, see "Turning On/Off the Power", About This Machine.



Ask the user administrator for thecorrect login user name and loginpassword.



"Cannot connect with thewireless card. Turn the mainpower switch off, then checkthe card."

• The wireless LANboard was not insertedwhen the machine wasturned on.

• The wireless LANboard was pulled outafter the machine wasturned on.

• The settings are notupdated although theunit is detected.

Turn off the main power switch, andthen check the wireless LAN board isinserted correctly. And then, turn on themain power switch again. If themessage appears again, call yourservice representative.

"Cannot display files fromthe selected memorydevice."

The memory device usedcannot be recognized.

For details about the recommendedmemory devices for the Direct printingfunction from removable memorydevices, contact your sales or servicerepresentative. The USB flash memorythat features password protection orother security features may not worknormally.

"Hardware Problem:Ethernet"

An error has occurred in theEthernet interface.

Turn off the main power switch, andthen back on again. If the messageappears again, contact your servicerepresentative.


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"Hardware Problem: HDD" An error has occurred in thehard disk.


"Hardware Problem: USB" An error has occurred in theUSB interface.


"Hardware Problem:Wireless Board"

Access to the wireless boardin which the wireless LANboard is inserted is possible,but an error was detected.

Turn off the main power switch, andthen check the wireless board isinserted correctly. And then, turn on themain power switch again. If themessage appears again, contact yourservice representative.

"Hardware Problem:Wireless Card"

• The installed wirelessLAN card is notcompatible with thismachine.

• An error has occurredin the wireless LANcard.

Turn off the main power switch, andthen check the wireless card. And then,turn on the main power switch again. Ifthe message appears again, contactyour service representative.

"Load following paper in n.To cancel job, press [JobReset]."


The printer driver settings areincorrect or the tray does notcontain paper of the sizeselected in the printer driver.

Check that the printer driver settingsare correct, and then load paper of thesize selected in the printer driver intothe input tray. For details about how tochange the paper size, see "Changingthe Paper Size", About This Machine.

"More than one file cannotbe selected with this filetype."

A non-JPEG file has beenselected.

Multiple non-JPEG files cannot beselected at one time in the Directprinting function from removablememory devices. Select filesseparately.


79


"Paper size and type aremismatched. Select anothertray from the following andpress [Continue]. To canceljob, press [Job Reset]. Papersize and type can also bechanged in User Tool."

The printer driver settings areincorrect or the tray does notcontain paper of the size ortype selected in the printerdriver.

Check that the printer driver settingsare correct, and then load paper of thesize selected in the printer driver intothe input tray. For details about how tochange the paper size, see "Changingthe Paper Size", About This Machine.

"Paper size of n ismismatched. Select anothertray from the following andpress [Continue].Paper typecan also be changed in UserTools."

(A tray name is placed at n.)

The size of the paper in thetray does not match thepaper size specified in theprinter driver.

Select a tray containing paper that isthe same size as the specified papersize.

"Problem: Printer Font Error" An error has occurred in thefont settings.

Contact your service representative.



Files can be deleted by the person whocreated the file. To delete a file whichyou are not authorized to delete,contact the person who created thefile.

"The same paper traycannot be set for the mainsheets and slip sheets([Designate]). Check thesetting."

The tray selected for otherpages is the same as the onefor slip sheets.

Reset the job. Be sure the tray youselect for slip sheets is not providingpaper for other pages.

"The size of the selectedfile(s) is too large."

The total size of the selectedfile(s) exceeds 1 GB.

File(s) with a total size that exceeds 1GB cannot be printed.

• When the total size of the multiplefiles that are selected exceeds 1GB, select files separately.

• Print by using a function otherthan the Direct printing functionfrom removable memory devices.


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Other Messages

This section describes likely causes of and possible solutions for the error messages that are printed onthe error logs or reports.


"86: Error" Parameters of the controlcode are invalid.

Check the print settings.

"91: Error" Printing was canceled by theauto job cancel function dueto a command error.

Check that the data is valid.

"92: Error" Printing was canceledbecause [Job Reset] or the[Clear/Stop] key wasselected on the machine'scontrol panel.

Perform the print operation again ifnecessary.

"98: Error" The machine could notaccess Hard disk correctly.

Turn off the main power switch, andthen back on again. If the messageappears frequently, contact yourservice representative.


81


"99: Error" This data cannot be printed.The specified data is eithercorrupt or not supported bythe Direct printing functionfrom removable memorydevices.

Check that the data is valid. For detailsabout the kinds of data supported bythe Direct printing function fromremovable memory devices, see"Direct Printing from a RemovableMemory Device", Printer Reference.

"Address Book is currently inuse by another function.Authentication has failed."

The machine currentlycannot performauthentication because theAddress Book is being usedby another function.

Wait a while, and then retry theoperation.

"Auto-registration of userinformation has failed."

Automatic registration ofinformation for LDAPAuthentication or WindowsAuthentication failedbecause the Address Book isfull.


"Cannot store data of thissize."

The paper size exceededthe capacity of theDocument Server.

Reduce the paper size of the file thatyou want to send to a size that theDocument Server can store. Customsize files can be sent but not storedafterward.

"Classification Code isincorrect."

The classification code hasnot been entered, or theclassification code has beenentered incorrectly.

Enter the correct classification code.

"Classification Code isincorrect."

The classification code is notsupported with the printerdriver.

Select Optional for classification code.For details about how to specifyclassification code settings, see"Configuring Classification Codes",Printer Reference.

"Collate has beencancelled."

Collate was canceled. Turn off the main power switch, andthen back on again. If the messageappears again, contact your sales orservice representative.


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"Compressed Data Error." The printer detected corruptcompressed data.

• Check the connection betweenthe computer and the printer.

• Check that the program you usedto compress the data isfunctioning correctly.

"Data storage error." You tried to print a SamplePrint, Locked Print, HoldPrint, or Stored Print file, orto store a file in theDocument Server when thehard disk wasmalfunctioning.


"Document Server is notavailable to use. Cannotstore."

You cannot use theDocument Server function.


"Duplex has beencancelled."

Duplex printing wascanceled.

• Select the proper paper size forthe duplex function. See"Specifications for the Main Unit",About This Machine.

• In [Tray Paper Settings], under"Paper Type", set "Apply Duplex"to [Yes] for the paper tray thatcan be used for duplex print. Fordetails, see "Tray Paper Settings",Network and System SettingsReference.

"Error has occurred." A syntax error, etc.,occurred.

Check that the PDF file is valid.

"Exceeded max. capacity ofDocument Server. Cannotstore."

The hard disk became fullafter a file was stored.

Delete some of the files stored in theDocument Server or reduce the sizethat you want to send.

"Exceeded max. number offiles of Document Server.Cannot store."

The maximum file capacityof the Document Server wasexceeded.

Delete some of the files stored in theDocument Server.


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"Exceeded max. number offiles to print for temporary /stored jobs."

While printing a SamplePrint, Locked Print, HoldPrint, or Stored Print file, themaximum file capacity wasexceeded.

Delete unneeded files stored in themachine.

"Exceeded max. number ofpages of Document Server.Cannot store."

The maximum pagecapacity of the DocumentServer was exceeded.

Delete some of the files stored in theDocument Server or reduce the numberof pages that you want to send.

"Exceeded max. number ofpages to print fortemporary / stored jobs."

While printing a SamplePrint, Locked Print, HoldPrint, or Stored Print file, themaximum page capacitywas exceeded.


Reduce the number of pages to print.

"Exceeded max. pages.Collate is incomplete."

The number of pagesexceeds the maximumnumber of sheets that youcan use Collate with.

Reduce the number of pages to print.

"Exceeded the maximum unitcount for Print Volume Use.The job has beencancelled."

The number of pages theuser is permitted to print hasbeen exceeded.


"Failed to obtain file system." PDF direct printing could notbe performed because thefile system could not beobtained.


"File system is full." PDF file does not print outbecause the capacity of thefile system is full.

Delete all unnecessary files from thehard disk, or decrease the file size sentto the machine.

"HDD is full." The hard disk became fullwhile printing a SamplePrint, Locked Print, HoldPrint, or Stored Print file.


Alternatively, reduce the data size ofthe Sample Print, Locked Print, HoldPrint, or Stored Print file.


84


"HDD is full." When printing with thePostScript 3 printer driver,the hard disk capacity forfonts and forms has beenexceeded.

Delete unneeded forms or fontsregistered in the machine.

"I/O buffer overflow." An input buffer overflowoccurred.

• In [Printer Features], under[System], set [Memory Usage] to[Font Priority].

• In [Printer Features], under [HostInterface], select [I/O Buffer],and then set the maximum buffersize to a larger value.

• Reduce the number of files beingsent to the machine.

"Information for userauthentication is alreadyregistered for another user."

The user name for LDAP orIntegration Serverauthentication was alreadyregistered in a differentserver with a different ID,and a duplication of the username occurred due to aswitching of domains(servers), etc..



85


"Insufficient Memory" A memory allocation erroroccurred.

PCL 5e

• On the printer driver's [PrintQuality] tab, select a lowerresolution in the "Resolution"area.

• In [Printer Features], under[System], set [MemoryUsage] to [Font Priority].

PCL 6

• On the printer driver's[Detailed Settings] tab, click[Print Quality] in the"Menu:", and then select alower resolution in the"Resolution:" list.

• On the printer driver's[Detailed Settings] tab, click[Print Quality] in the"Menu:", and then select"Raster" in the "Vector/Raster:" list. In some cases, itwill take a long time tocomplete a print job.


PostScript 3

• On the printer driver's[Detailed Settings] tab, click[Print Quality] in the"Menu:", and then select alower resolution in the"Resolution:" list.



86


"Memory Retrieval Error" A memory allocation erroroccurred.

Turn off the main power switch, andthen back on again. If the messageappears again, replace the RAM.

"No response from theserver. Authentication hasfailed."

A timeout occurred whileconnecting to the server forLDAP authentication orWindows Authentication.

Check the status of the server.

"Print overrun." Images were discardedwhile printing.

PCL 5e

On the printer driver's [PrintQuality] tab, select a lowerresolution in the "Resolution" area.

PCL 6

On the printer driver's [DetailedSettings] tab, click [Print Quality]in the "Menu:", and then select alower resolution in the"Resolution:" list.

PostScript 3


"Printing privileges have notbeen set for this document."

The PDF document you havetried to print has noprivileges to print.

Contact the owner of the document.

"Receiving data failed." Data reception was aborted. Resend the data.

"Selected ppr. size is notsupported. Job wascancelled."

Job reset is automaticallyperformed if the specifiedpaper size is incorrect.

Specify the correct paper size, andthen print the file again.

"Sending data failed." The machine received acommand to stoptransmission from the printerdriver.

Check if the computer is workingcorrectly.


87


"Staple has been cancelled." Stapling printing wascanceled.

Check the paper orientation, paperquantity, print orientation, and stapleposition. Certain settings can produceprint results that might not be asexpected.

"The entered password isincorrect."

The password of theencrypted PDF file has beenentered incorrectly.

Enter the correct password.

"The print job has beencancelled because capturefile(s) could not be stored:Exceeded max. memory."

The hard disk became fullafter a file was stored.

Delete the files stored in the DocumentServer or reduce the file size to be sent.

"The print job has beencancelled because capturefile(s) could not be stored:Exceeded max. number offiles."

The maximum file capacityof the Document Server wasexceeded.

Delete the files stored in the DocumentServer.

"The print job has beencancelled because capturefile(s) could not be stored:Exceeded max. number ofpages per file."

The maximum pagecapacity of the DocumentServer was exceeded.

Delete some of the files stored in theDocument Server or reduce the numberof pages that you want to send.

"You do not have a privilegeto use this function. This jobhas been cancelled."

The entered login user nameor login password is notcorrect.

Check that the user name andpassword are correct.

"You do not have a privilegeto use this function. This jobhas been cancelled."

The logged in user is notallowed to use the selectedfunction.


"You do not have a privilegeto use this function. Thisoperation has beencancelled."

The logged in user does nothave the privileges toregister programs or changethe paper tray settings.


If printing does not start, contact your service representative.


88

• The contents of errors may be printed on the Configuration Page. Check the Configuration Page inconjunction with the error log. For details about how to print the Configuration Page, see "List / TestPrint", Printer Reference.

Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by checking the error logon the control panel.

• The most recent 30 errors are stored in the error log. If a new error is added when there are 30errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print,Locked Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until thenumber of errors reaches 30.

• If the main power switch is turned off, the log is deleted.

• You cannot view [Error Log] on the simplified display.

1. Press the [Printer] key to display the printer screen.

CCT001

2. Press [Error Log].

An error log list appears.


89

3. Press the desired job list, and then press [Details].

A detailed error log appears.


90

When You Cannot PrintThis section describes what to do if printing does not start even after performing a printing operation.


Printing does not start. The power is off. Check the cable is securely pluggedinto the power outlet and the machine.Turn on the main power switch.

Printing does not start. The machine is set to"Offline".

Press [ Online].

Printing does not start. The cause is displayed onthe screen of the controlpanel.

Check the error message or warningstatus on the display panel, and thentake the required action.

Printing does not start. The interface cable is notconnected correctly.

Connect the interface cable securely. Ifit has a fastener, fasten that securely aswell. See "Connecting to the Interface",Network and System SettingsReference.

Printing does not start. The correct interface cable isnot being used.

The type of interface cable you shoulduse depends on the computer. Be sureto use the correct one. If the cable isdamaged or worn, replace it. See"Connecting to the Interface", Networkand System Settings Reference.

Printing does not start. The interface cable wasconnected after the machinewas switched on.

Connect the interface cable beforeturning on the main power switch.

When You Cannot Print

91


Printing does not start. If the machine is usingwireless LAN, failure to printmight result from a weakwireless signal.

In [System Settings], under [InterfaceSettings], select [Wireless LAN], andthen press [Wireless LAN Signal] tocheck signal status. If signal quality ispoor, move the machine to a locationwhere radio waves can pass orremove objects that might causeinterference.

(You can check signal status only whenusing wireless LAN in the infrastructuremode.)

Printing does not start. If the machine is usingwireless LAN, SSID settingsare incorrect.

Check using the machine's displaypanel that the SSID is correctly set. See"Wireless LAN", Network and SystemSettings Reference.

Printing does not start. If the machine is usingwireless LAN, the receiver'sMAC address may bepreventing communicationwith the access point.

Check access point settings when in theinfrastructure mode. Depending on theaccess point, client access may belimited by MAC address. Also, checkthere are no problems in transmissionbetween access point and wiredclients, and between access point andwireless clients.

Printing does not start. The login user name, loginpassword, or driverencryption key is invalid.

Check the login user name, loginpassword, or driver encryption key.

Printing does not start. Advanced encryption hasbeen set using the ExtendedSecurity function.

Check the settings of the ExtendedSecurity function with the administrator.


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Data In indicator does notlight up or flash.

If the Data In indicator doesnot light up or flash evenafter the print job starts, themachine has not receivedthe data.

• When the machine is connectedto a computer via a cable, checkthe computer print port settingsare correct. For details, seepage 93 "When the Data InIndicator Does Not Light Up orFlash".

• When it is networked with acomputer, contact youradministrator.

[List / Test Print] is disabled. A mechanical error mighthave occurred.


Printing does not start whenusing the extended wirelessLAN in Ad-hoc mode.

The correct Communicationmode is not set.

• Turn off the main power switch,and then back on again. See"Turning On/Off the Power",About This Machine.

• In [System Settings], under[Interface Settings], select[Wireless LAN], and then set[Communication Mode] to[802.11 Ad-hoc Mode] and[Security Method] to [Off]. Thenat the other side, set [SSIDSetting] and [Ad-hoc Channel] tothe same values.

If printing does not start, contact your service representative.

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after starting a print job, data is not being sent tothe machine.

When the machine is connected to the computer using the interface cable

This section describes how to check the print port when the Data In indicator does not light up or blink.

Check if the print port setting is correct.


93

For Windows XP Professional or Windows Server 2003/2003 R2

1. Click the [start] button, and then click [Printers and Faxes].

2. Click the icon of the machine. On the [File] menu, click [Properties].

3. Click the [Ports] tab.

4. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Home Edition

1. Click the [start] button, and then click [Control Panel].

2. Click [Printers and Other Hardware].

3. Click [Printers and Faxes].

4. Click the icon of the machine. On the [File] menu, click [Properties].



For Windows Vista

1. Click the Start button, and then click [Control Panel].



4. Click the icon of the machine. On the [Organize] menu, click [Properties].



For Windows 7

1. Click the Start button, and then click [Control Panel].



4. Right click the icon of the machine. On the context menu, click [Printer properties].



For Windows Server 2008

1. Click the [Start] button, and then click [Control Panel].



4. Click the icon of the machine. On the [Organize] menu, click [Properties].




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For Windows Server 2008 R2

1. Click the [Start] button, and then click [Control Panel].

2. Click [Hardware].


4. Right click the icon of the machine. On the context menu, click [Printer properties].



Network connection

Contact the network administrator.


95

Other Printing ProblemsThis section describes likely causes of and possible solutions for problems that can occur when printingfrom a computer.

When you cannot print clearly


The printed image issmudged.

Settings for thick paper havenot been made whenprinting on thick paper in thebypass tray.

PCL 5e

On the printer driver's [Paper]tab, select [Bypass Tray] in the"Input Tray:" list. Then in the"Type:" list, select [Thick 1 (106 to130 g/m2)] [Thick 3 (164 to220 g/m2)].

PCL 6

On the printer driver's [DetailedSettings] tab, click [Paper] in the"Menu:", and then select [BypassTray] in the "Input Tray:" list. Thenin the "Paper Type:" list, select[Thick 1 (106 to 130 g/m2)] [Thick 3 (164 to 220 g/m2)].

PostScript 3

On the printer driver's [DetailedSettings] tab, click [Paper] in the"Menu:", and then select [BypassTray] in the "Input Tray:" list. Thenin the "Paper Type:" list, select[Thick 1 (106 to 130 g/m2)] [Thick 3 (164 to 220 g/m2)].

The printed image is fadedover the entire page.


The printed image is fadedover the entire page.

The paper is unsuitable. Use recommended paper. Printing oncoarse or treated paper might result infaint print image. See "RecommendedPaper Sizes and Types", About ThisMachine.


96


Images smudge whenrubbed. (Toner is not fixed.)

The specified paper typeand the paper that isactually loaded might bedifferent. For example, thickpaper might be loaded butnot specified as the papertype.

PCL 5e

On the printer driver's [Paper]tab, select a proper paper type inthe [Type:] box.

PCL 6

On the printer driver's [DetailedSettings] tab, click [Paper] in the"Menu:", and then select a properpaper type in the "Paper Type:"list.

PostScript 3

On the printer driver's [DetailedSettings] tab, click [Paper] in the"Menu:", and then select a properpaper type in the "Paper Type:"list.

Images smudge whenrubbed. (Toner is not fixed.)

The fusing unit isdeteriorated or damaged.

Replace the unit. See "ReplacingMachine Parts", About This Machine.

The printed image is differentfrom the image on thecomputer's display.

Printing will be performed bythe machine's graphicprocessing function.

Only when using PCL 6

On the printer driver's [DetailedSettings] tab, click [Print Quality]in the "Menu:", and then select[Raster] in the "Vector/Raster:"list.

When printing graphics, theoutput and the screen aredifferent.

If the printer driver isconfigured to use thegraphics command, thegraphics command from themachine is used to print.

If you want to print accurately, set theprinter driver to print without using thegraphics command. See the printerdriver Help.



Other Printing Problems

97


Lines of garbled orunwanted alphanumericcharacters appear.

An incorrect printerlanguage might have beenselected.

Select the correct printer driver, andthen print the file again.

Images are cut off, or excessis printed.

You may be using papersmaller than the sizeselected in the application.

Use the same size paper as thatselected in the application. If youcannot load paper of the correct size,use the reduction function to reduce theimage, and then print. See the printerdriver Help.

Photo images are coarse. Some applications print atlower resolution.

Use the application's settings to specifya higher resolution.

A solid line is printed as adashed line or appearsblurred.

Dither patterns do not match. Only when using PostScript 3

On the printer driver's [DetailedSettings] tab, click [Print Quality]in the "Menu:", and then changethe "Dithering" setting.

Fine lines are fuzzy, ofinconsistent thickness, or donot appear.

Super fine lines have beenspecified in the application.

Only when using PostScript 3

On the printer driver's [DetailedSettings] tab, click [Print Quality]in the "Menu:", and then changethe "Dithering" setting.

If the problem continues after youchange the dithering settings, use thesettings of the application in which theimage was created to change thicknessof the lines.


98

When paper is not fed properly


Paper is not fed from theselected tray.

When you are using aWindows operating system,printer driver settingsoverride those settings usingthe display panel.

PCL 5e

On the printer driver's [Paper]tab, select the desired input tray inthe "Input Tray:" list.

PCL 6

On the printer driver's [DetailedSettings] tab, click [Paper] in the"Menu:", select the desired inputtray in the "Input Tray:" list.

PostScript 3

On the printer driver's [DetailedSettings] tab, click [Paper] in the"Menu:", select the desired inputtray in the "Input Tray:" list.

Images are printed at aslant.

The paper is feeding in at aslant.

Load the paper correctly. See "LoadingPaper", About This Machine.

Misfeeds occur frequently. The number of sheets loadedexceeds the capacity of themachine.




Push the side fences lightly, and thenreset them.

Misfeeds occur frequently. The paper is damp. Use paper that has been stored in therecommended temperature andhumidity conditions. See "PaperStorage", About This Machine.




99


Misfeeds occur frequently. The paper is wrinkled or hasbeen folded/creased.








Sheets are sticking together. Fan the sheets thoroughly beforeloading them. Alternatively, feed thesheets into the machine one at a time.

Printed paper becomescreased.


Printed paper becomescreased.




100




Duplex printing ismalfunctioning.

You have loaded thin paperlighter than 60 g/m2 (16 lb.Bond), or thick paperheavier than 163 g/m2 (90lb. Index).

Change the paper.



In [Tray Paper Settings], under "PaperType" set "Apply Duplex" to [Yes]. Fordetails, see "Tray Paper Settings",Network and System SettingsReference.


You have selected a papertype that cannot be used forduplex print.


The image on the back sideof duplex prints has mottledblank patches or issmudged.


• Do not install the machine inareas that are susceptible to lowtemperature.


White stripes appear on theOHP.

Fragments of paper arestuck to the OHP.

Use a dry cloth to wipe any paperfragments off the back of the OHP.


101

Other printing problems


It takes a long time tocomplete a print job.

"Sleep mode" might be set.(The machine status after theAuto Off operation isreferred to as "Sleepmode".)

The machine requires time to warm upif it has been in "Sleep mode". In[System Settings], under [TimerSettings], select [Auto Off Timer], andthen specify the time to elapse beforeAuto Off.

It takes a long time tocomplete a print job.

Photographs and other dataintensive pages take a longtime for the machine toprocess, so simply waitwhen printing such data.

If the Data In indicator is blinking, datahas been received by the printer. Waitfor a moment.

Changing the following settings withthe printer driver may help speed upprinting:

PCL 6


PostScript 3


Images are printed in thewrong orientation.

The feed orientation youselected and the feedorientation selected in theprinter driver's option setupmight not be the same.

Set the machine's feed orientation andthe printer driver's feed orientationaccordingly. See the printer driverHelp.

When using Windows XP/Vista/7, and WindowsServer 2003/2003R2/2008/2008 R2,optional componentsconnected to the machineare not recognized.

Bidirectional communicationis not working.

Set up optional devices on theProperties of the printer. See the printerdriver Help.


102


When using Windows XP/Vista/7, and WindowsServer 2003/2003R2/2008/2008 R2,combined printing, bookletprinting, or Auto Reduce /Enlarge printing does notcome out as expected.

The correct application orprinter driver settings are notmade.

Make sure the application's paper sizeand orientation settings match those ofthe printer driver. If a different papersize and orientation are set, select thesame size and orientation.

A print instruction was issuedfrom the computer, butprinting did not start.

User Authentication mayhave been set.


PDF files do not print out/cannot perform PDF directprint.

PDF files are password-protected.

To print password-protected PDF files,enter the password in the [PDF Menu]or on Web Image Monitor. For details,see "PDF Menu", Printer Reference, orWeb Image Monitor Help.

PDF files do not print out/cannot perform PDF directprint.

PDF files cannot be printed ifthey are print-disabled inPDF file security setting.

Change the PDF file security setting.

PDF direct print producesstrange or malformedcharacters.

Fonts were not embedded. Embed fonts in the PDF file you want toprint, and then print.

If the problem cannot be solved, contact your service representative.


103


104

5. Troubleshooting When Using theScanner FunctionThis chapter describes likely causes of and possible solutions for scanner function problems.

Messages Displayed When Using the ScannerFunctionThis section describes the principal messages that appear on the display panel and the client computer.If other messages appear, follow their instructions.

Messages Displayed on the Control Panel When Using the Scanner Function

This section describes likely causes of and possible solutions for the error messages that appear on thecontrol panel. If a message not described here appears, act according to the message.






"Authentication with thedestination has failed. Checksettings. To check the currentstatus, press [Scanned FilesStatus]."

The entered user name orpassword was invalid.

• Check that the user name andpassword are correct.

• Check that the ID and passwordfor the destination folder arecorrect.

• A password of 128 or morecharacters may not berecognized.

"Cannot communicate withPC. Contact theadministrator."

WSD (Device) protocol orWSD (Scanner) protocol isdisabled.



The destination computername or folder name isinvalid.

Check whether the computer name andthe folder name for the destination arecorrect.

105



An antivirus program or afirewall is preventing themachine connecting to yourcomputer.

• Antivirus programs and firewallscan prevent client computers fromestablishing connection with thismachine.

• To prevent an antivirusapplication blocking theconnection, register the facsimileprogram in the antivirusprogram's exclusion list. Fordetails about the procedure forexcluding a program, see yourantivirus application's Help.

• To prevent a firewall blocking theconnection, register the machine'sIP address in the firewall's IPaddress exclusion settings. Fordetails about the procedure forexcluding an IP address, see yourfirewall's Help.

"Cannot start scanningbecause communication wasfailed."

Scan Profile is not set on theclient computer.

Set Scan Profile. For details about howto do this, see "Changing a ScanProfile", Scanner Reference.

"Cannot start scanningbecause communication wasfailed."

The [Take no action] settinghas been selected on theclient computer, forcing theclient computer to remaininactive when it receivesscan data.

Open scanner properties, click the[Events] tab, and then select [Start thisprogram] as the computer's responseon receipt of scan data. For details, seeyour operating system's Help.

"Cannot start scanning.Check the setting(s) on thePC."

The Scan Profile might beincorrectly configured.

Check the Scan Profile configuration.


106


"Cannot write on thememory storage device.Check the memory storagedevice and machinesettings."

The memory device is faulty,or the file name contains acharacter that cannot beused.

• Check to see if the memory deviceis defective.

• Check the memory device. Itmight be unformatted, or itsformat might be incompatible withthis machine.

• Check the file name set at the timeof scanning. For details about thecharacters that can be used in filenames, see "Specifying the FileName", Scanner Reference.

"Cannot write on thememory storage devicebecause remaining freespace is insufficient."

The memory device is fulland scan data cannot besaved. Even if the memorydevice appears to havesufficient free space, datamight not be saved if themaximum number of filesthat can be saved isexceeded.

• Replace the memory device.

• If the document is scanned assingle-page or divided multiplepages, data already written to thememory device is saved as is.Replace the memory device, andthen press [Retry] to save theremaining data, or press [Cancel]to redo the scan.

"Cannot write on thememory storage devicebecause the device is write-protected."

The memory device is write-protected.

Unlock the write-protection on thememory device.

"Captured file exceededmax. number of pages perfile. Cannot send thescanned data."

The maximum number ofpages per file has beenexceeded.

Reduce the number of pages in thetransmitted file, and then resend thefile. See "Storage function", ScannerReference.

"Connection with LDAPserver has failed. Check theserver status."

A network error hasoccurred and connectionhas failed. Try the operationonce more.



Messages Displayed When Using the Scanner Function

107


"Contains invalidcharacter(s). Please re-enter."

The file name contains acharacter that cannot beused.

Check the file name specified at thetime of scanning. The file namespecified in the Sending Scan Files toFolders function cannot contain thefollowing characters:

\ / : * ? " < > |

The file name cannot start or end with aperiod ".".

"Could not send the databecause the PC timed outbefore it was sent."

A time out occurred whenusing WSD Scanner. Timeouts occur when too muchtime passes betweenscanning an original andsending its data. Thefollowings are likely causesof time outs:

• Too many originals perset.

• Misfed originals.

• Transmission of otherjobs.

• Reduce the number of originals,and then scan again.

• Remove any misfed original, andthen scan again.

• Use Scanner Journal to checkthere are no jobs awaitingtransmission, and then scanagain.

"Destinations to whichencrypted files will be sentcontain users withoutcertificates or with invalidcertificates. Check thedestinations."

The destination's S/MIMEcertificates are invalid orcannot be found.


"Destinations to whichencrypted files will be sentcontain users that could notbe verified by thecertificates. Check thedestinations."

S/MIME certificates arevalid, but the CertificateAuthority could not be foundfor the destination.


"Entered user code is notcorrect. Please re-enter."

You have entered anincorrect user code.

Check the authentication settings, andthen enter a correct user code.


108


"Exceeded max. E-mail size.Sending E-mail has beencancelled. Check [Max. E-mail Size] in ScannerFeatures."

The file size per page hasreached the maximum e-mail size specified in[Scanner Features].

• In [Scanner Features], under[Send Settings], increase the sizeof [Max. E-mail Size].

• In [Scanner Features], under[Send Settings], set [Divide &Send E-mail] to [Yes (per Page)]or [Yes (per Max. Size)].

"Exceeded max. No. ofresults to display. Max.: n"


Search results haveexceeded the max.displayable number.

Search again after changing thesearch conditions.

"Exceeded max. datacapacity. Check scanningresolution, then press Startkey again."

The scanned data exceededmaximum data capacity.

Specify the scan size and resolutionagain. Note that it may not be possibleto scan very large originals at a highresolution. See "Relationship betweenResolution and Scan Size", ScannerReference.

"Exceeded max. datacapacity. Check thescanning resolution, thenreset original(s)."

The scanned originalexceeded maximum datacapacity.

Specify the scan size and resolutionagain. Note that it may not be possibleto scan very large originals at a highresolution. See "Relationship betweenResolution and Scan Size", ScannerReference.

"Exceeded max. number ofalphanumeric characters forthe path."

The maximum number ofspecifiable alphanumericcharacters in a path hasbeen exceeded.

Check the maximum number ofcharacters which can be entered forthe path, and then enter it again. See"Values of Various Set Items forTransmission/Storage/DeliveryFunction", Scanner Reference.

"Exceeded max. number ofalphanumeric characters."

The maximum enterablenumber of alphanumericcharacters has beenexceeded.

Check the maximum number ofcharacters which can be entered, andthen enter it again. See "Values ofVarious Set Items for Transmission/Storage/Delivery Function", ScannerReference.


109


"Exceeded max. number offile name. Cannot scan.Check Start No."

Scanning is impossiblebecause the first digit in theserial number assigned tosingle-page files is too large,making subsequent numbersunassignable.

Press [Send File Type / Name] on thescanner screen, and then press[Change] to the right of the entry box.Use the number keys to specify asmaller number as the first digit in theserial number.

"Exceeded max. number offile name. Cannot send thedata. Check Start No."

Sending scanned files isimpossible because the firstdigit in the serial numberassigned to single-page filesis too large, makingsubsequent numbersunassignable.

Press [Send File Type / Name] on thescanner screen, and then press[Change] to the right of the entry box.Use the number keys to specify asmaller number as the first digit in theserial number.

"Exceeded max. number offiles which can be sent at thesame time. Reduce thenumber of the selected files."

The number of filesexceeded the maximumnumber possible.

Reduce the number of files, and thensend them again.

"Exceeded max. number offiles which can be used inDocument Server at thesame time."

The maximum number offiles that can be stored in theDocument Server has beenexceeded.

Check the files stored by the otherfunctions, and then delete unneededfiles. For details about how to deletefiles, see "Deleting a StoredDocument", Copy and DocumentServer Reference.

"Exceeded max. number ofpages per file. Do you wantto store the scanned pagesas 1 file?"

The file being stored hasexceeded the maximumnumber of pages for one file.

Specify whether to store the data ornot. Scan the pages that were notscanned, and then store them as a newfile. See "Storing Files Using theScanner Function", Scanner Reference.

"Exceeded max. number ofstandby files. Try again afterthe current file is sent."

The maximum number ofstandby files was exceeded.

There are 100 files waiting in thesending queue for e-mail, Scan toFolder, or delivery functions. Wait untilfiles have been sent.

"Exceeded max. number ofstored files. Cannot send thescanned data as capturingfiles is unavailable."

Too many files are waiting tobe delivered.

Try again after they have beendelivered.


110


"Exceeded max. pagecapacity per file. Press[Send] to send the scanneddata, or press [Cancel] todelete."

The number of scannedpages exceeded maximumpage capacity.

Select whether to send the data so far.

"Exceeded max. pagecapacity per file. Press[Write] to write the scanneddata to the memory storagedevice, or press [Cancel] todelete."

The scan could not becompleted because themaximum number of pagesthat can be scanned by thismachine was exceededduring writing to theMemory device.

Reduce the number of documents to bewritten to the memory device, and thentry again.

"Exceeded maximumnumber of file to store.Delete all unnecessary files."

Too many files are waiting tobe delivered.

Please try again after they have beendelivered.

"Exceeded time limit forLDAP server search. Checkthe server status."

A network error hasoccurred and connectionhas failed.



"Invalid certificates or no S/MIME certificates werefound."

The destination's S/MIMEcertificates are invalid orcannot be found.


"LDAP server authenticationhas failed. Check thesettings."

The user name andpassword differ from thoseset for LDAP Authentication.

In [System Settings], under[Administrator Tools], check the settingsof LDAP server. For details, see"Programming the LDAP server",Network and System SettingsReference.


111


"Memory is full. Cannotscan. The scanned data willbe deleted."

Because of insufficient harddisk space, the first pagecould not be scanned.

Try one of the following measures:

• Wait for a while, and then retrythe scan operation.

• Reduce the scan area or scanningresolution. See "Scan Settings" ofVarious Scan Settings, ScannerReference.

• Delete unneeded stored files. See"Deleting a Stored File", ScannerReference.

"Memory is full. Do youwant to store scanned file?"

Because there is not enoughfree hard disk space in themachine for storing in theDocument Server, only someof the pages could bescanned.

Specify whether to use the data or not.

"Memory is full. Press [Write]to write the current scanneddata to the memory storagedevice, or press [Cancel] todelete."

The scan could not becompleted because therewas insufficient hard diskmemory at the time of savingto the memory device.

Select whether or not to save thescanned document to the memorydevice.

"Memory is full. Scanninghas been cancelled. Press[Send] to send the scanneddata, or press [Cancel] todelete."

Because there is not enoughfree hard disk space in themachine for delivering orsending by e-mail whilestoring in the DocumentServer, only some of thepages could be scanned.

Specify whether to use the data or not.

"Memory storage device notdetected. Insert the device."

There is no memory deviceinserted.

Insert a memory device, or check tosee whether the memory device isproperly inserted in the media slot.

"No paper. Load paper ofone of the following sizes."

No paper is set in thespecified paper tray.

Load paper of the sizes listed in themessage. See "Loading Paper", AboutThis Machine.

"Now loading WSD...Please wait."

WSD scanner function isbeing prepared.

Wait a while.


112


"Only one memory storagedevice can be used in onetime. Please remove all othermemory storage devices toresume writing."

Only one memory devicecan be connected at a time.

Insert one memory device only in themedia slot.

"Original is being scannedby another function. Switchto the following function,then press the Stop key tocancel scanning or press theStart key to continue."

A function of the machineother than the Scannerfunction is being used suchas the Copier function.

Cancel the job in progress.

For example, press [Exit], and thenpress the [Copy] key. Next, press the[Clear/Stop] key. When the message"The Clear / Stop key was pressed.Are you sure you want to stopscanning?" appears, press [Stop].

"Output buffer is full.Sending the data has beencancelled. Please try againlater."

Too many jobs are instandby state, and sendingwas canceled.

Retry sending after sending jobs instandby state completes.

"SMTP authentication E-mailaddress and AdministratorE-mail address mismatch."

The SMTP authentication e-mail address and theadministrator's e-mailaddress do not match.


"Scanner journal is full.Please check ScannerFeatures."

"Print & Delete ScannerJournal" in [ScannerFeatures] is set to [Do notPrint: Disable Send], andScanner Journal is full.

Print or delete Scanner Journal. Fordetails, see "General Settings",Scanner Reference.

"Selected file is currently inuse. File name cannot bechanged."

You cannot change thename of a file whose statusis "Waiting..." or that isbeing edited withDeskTopBinder.

Cancel transmission ("Waiting..." statuscleared) or the DeskTopBinder setting,and then change the file name.

"Selected file is currently inuse. Password cannot bechanged."

You cannot change thepassword of a file whosestatus is "Waiting..." or that isbeing edited withDeskTopBinder.

Cancel transmission ("Waiting..." statuscleared) or the DeskTopBinder setting,and then change the password.


113


"Selected file is currently inuse. User name cannot bechanged."

You cannot change thesender's name whose statusis "Waiting..." or that isbeing edited withDeskTopBinder.

Cancel transmission ("Waiting..." statuscleared) or the DeskTopBinder setting,and then change the user name.

"Sending the data hasfailed. The data will beresent later."

A network error hasoccurred and a file was notsent correctly.

Wait until sending is retriedautomatically after the preset interval. Ifsending fails again, contact thenetwork administrator.

"Some invalid destination(s)contained. Do you want toselect only validdestination(s)?"

The specified group containse-mail destinations and Scanto Folder destinations, eitherof which are incompatiblewith the specifiedtransmission method.

In the message that appears at eachtransmission, press [Select].

"Some of selected files arecurrently in use. They couldnot be deleted."

You cannot delete a filewhich is waiting to betransmitted ("Waiting..."status displayed) or whoseinformation is beingchanged withDeskTopBinder.

Cancel transmission ("Waiting..." statuscleared) or the DeskTopBinder setting,and then delete the file.

"Some page(s) are nearblank. To cancel, press theStop key."

The first page of thedocument is almost blank.

The original's blank side might havebeen scanned. Be sure to place youroriginals correctly.

"The entered file namecontains invalid character(s).Enter the file name againusing any of the following 1byte characters. " 0 to 9 ", "A to Z ", " a to z ", " . - _""

The file name contains acharacter that cannot beused.

Check the file name set at the time ofscanning. For details about charactersthat can be used in file names, see"Specifying the File Name", ScannerReference.



The files can be deleted by the fileadministrator. To delete a file whichyou are not authorized to delete,contact your administrator.


114


"Transmission has failed.Insufficient memory in thedestination hard disk. Tocheck the current status,press [Scanned FilesStatus]."

Transmission has failed.There was not enough freespace on the hard disk of theSMTP server, FTP server, orclient computer at thedestination.

Allocate sufficient space.

"Transmission has failed. Tocheck the current status,press [Scanned FilesStatus]."

While a file was being sent,a network error occurredand the file could not be sentcorrectly.

If the same message appears againafter scanning again, the cause couldbe a mixed network, or else networksettings were changed during WSDscanner transmission. Check with yoursystem administrator.

"Updating the destination listhas failed. Try again?"

A network error hasoccurred.

Check whether the server is connected.


A specified destination orsender's name was clearedwhen the destination list inthe delivery server wasupdated.

Specify the destination or sender'sname again.







Messages Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed onthe client computer when using the TWAIN driver. If a message not described here appears, actaccording to the message.


115


"Any of Login User Name,Login Password or DriverEncryption Key is incorrect."

The entered login username, password, or driverencryption key was invalid.

• Check the login user name, loginpassword, and driver encryptionkey.

• Permission to use this function hasnot been granted. Contact youradministrator.

"Call Service"

"Please call your servicerepresentative."

An unrecoverable error hasoccurred in the machine.


"Cannot add any morescanning mode."

The maximum number ofregisterable scan modes hasbeen exceeded.

The maximum number of modes thatcan be stored is 100. Delete unneededmodes.

"Cannot connect to thescanner. Check the networkAccess Mask settings in UserTools."

An access mask is set. Contact the network or scanneradministrator.

"Cannot find "XXX" scannerused for the previous scan."YYY" will be used instead."

("XXX" and "YYY" indicatescanner names.)

The main power switch ofthe previously used scanneris not set to "On".

Check whether the main power switchof the scanner used for the previousscan is turned on.

"Cannot find "XXX" scannerused for the previous scan."YYY" will be used instead."

("XXX" and "YYY" indicatescanner names.)

The machine is notconnected to the networkcorrectly.

• Check that the previously usedscanner is connected to thenetwork correctly.

• Cancel the Personal Firewall ofthe client computer. For details,see Windows Help.

• Use an application such as telnetto make sure SNMPv1 orSNMPv2 is set as the machine'sprotocol. See "RemoteMaintenance Using telnet",Network and System SettingsReference.

• Select the scanner used for theprevious scan.


116


"Cannot specify any morescanning area."

The maximum number ofregisterable scan areas hasbeen exceeded.

The maximum number of scanningareas that can be stored is 100. Deleteunneeded scanning areas.

"Clear Misfeed(s) in ADF." A paper misfeed hasoccurred inside the ADF.

Remove jammed originals, and theninsert them again. For details, seepage 125 "Removing Jammed Paper".

Check whether the originals aresuitable to be scanned by the machine.

"Communication error hasoccurred on the network."

A communication error hasoccurred on the network.

Check whether the client computer canuse the TCP/IP protocol.

"Error has occurred in thescanner driver."

An error has occurred in thedriver.

• Check whether the network cableis connected correctly to the clientcomputer.

• Check whether the Ethernet boardof the client computer isrecognized correctly byWindows.

• Check whether the clientcomputer can use the TCP/IPprotocol.

"Error has occurred in thescanner."

The application-specifiedscan conditions haveexceeded the setting rangeof the machine.

• Check whether the scanningsettings made with the applicationexceed the setting range of themachine.

• Disable the client computer's ownfirewall. For details, see WindowsHelp.

"Fatal error has occurred inthe scanner."

An unrecoverable error hasoccurred in the machine.

An unrecoverable error has occurredin the machine. Contact your servicerepresentative.


117


"Insufficient memory. Closeall other applications, thenrestart scanning."

Memory is insufficient. • Close all the unnecessaryapplications running on the clientcomputer.

• Uninstall the TWAIN driver, andthen reinstall it after restarting thecomputer.

"Insufficient memory. Reducethe scanning area."

Scanner memory isinsufficient.

• Reset the scan size.

• Lower the resolution.

• Set with no compression. SeeTWAIN driver Help.

The problem may be due to thefollowing cause:

• Scanning cannot be performed iflarge values are set for brightnesswhen using halftone or highresolution. See "Relationshipbetween Resolution and ScanSize", Scanner Reference.

"Invalid Winsock version.Please use version 1.1 orhigher."

You are using an invalidversion of Winsock.

Install the operating system of thecomputer or copy Winsock from theoperating system CD-ROM.

"No User Code is registered.Consult your systemadministrator."

Access is restricted with usercodes.

Contact your administrator of themachine.

"No response from thescanner."

The machine or clientcomputer is not connected tothe network correctly.

Check whether the machine or clientcomputer is connected to the networkcorrectly.

"No response from thescanner."

The network is crowded. Wait for a while, and then try toreconnect.


118


"Scanner is in use for otherfunction. Please wait."

A function of the machineother than the Scannerfunction is being used suchas the Copier function.

• Wait for a while, and thenreconnect.

• Cancel the job in progress.

For example, press [Exit], andthen press the [Copy] key. Next,press the [Clear/Stop] key. Whenthe message "The Clear / Stopkey was pressed. Are you sureyou want to stop scanning?"appears, press [Stop].

"Scanner is not available onthe specified device."

The TWAIN scanner functioncannot be used on thismachine.


"Scanner is not available.Check the scannerconnection status."

The machine's main powerswitch is off.

Turn on the main power switch.

"Scanner is not available.Check the scannerconnection status."

The machine is notconnected to the networkcorrectly.

• Check whether the machine isconnected to the networkcorrectly.

• Deselect the personal firewallfunction of the client computer.For details, see Windows Help.

• Use an application such as telnetto make sure SNMPv1 orSNMPv2 is set as the machine'sprotocol. See "RemoteMaintenance Using telnet",Network and System SettingsReference.

"Scanner is not ready.Check the scanner and theoptions."

The ADF cover is open. Check whether the ADF cover isclosed.

"The name is already in use.Check the registerednames."

You tried to register a namethat is already in use.

Use another name.


119

When You Cannot Send Scanned FilesThis section describes likely causes of and solutions for problems related to network delivery andsending e-mail.

When Stored Files Cannot Be Accessed

This section describes likely causes of and possible solutions for job access-related problems.


The stored file is locked andis not accessible.

The file, which is passwordprotected, is locked becausethe password wasincorrectly entered ten times.


When Stored Files Cannot Be Edited

This section describes likely causes of and possible solutions for stored files being unable to be edited.


Stored files cannot bedeleted. File names andpasswords cannot bechanged. Files cannot beredelivered.

Limits have been imposedusing the available extendedsecurity function.


When You Cannot Browse the Network to Send a Scan File

This section describes likely causes of and possible solutions for the network browsing failing to operatewhen files are sent.


The network cannot bebrowsed when specifyingthe destination folder.

The following machinesettings may not be correct:

• IP address

• Subnet Mask

Check the settings. See "InterfaceSettings", Network and System SettingsReference.


120

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver-related problems.


The Scanner Propertiesdialog box cannot bedisplayed.

Advanced encryption hasbeen specified in theextended security setting.

For details about the extended securitysetting, contact your administrator.

When the Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the network delivery function problems.


Cannot use the networkdelivery function.

The delivery software maybe an old version or asecurity setting may bespecified.


Cannot use the networkdelivery function.

The network deliveryfunction setting is not correct.

Specify it correctly. See "NetworkSettings Required to Use the NetworkDelivery Scanner", Network andSystem Settings Reference.

When S/MIME Cannot Be Used

This section describes likely causes of and possible solutions for S/MIME-related problems.


If several destinations areselected for thebroadcasting sequence, thedata is sent over twice.

Encrypted e-mails are sent tothe destinations for which S/MIME authentication is set,and plain text e-mails aresent to the destinations forwhich S/MIMEauthentication is not set.

Make sure S/MIME-authenticationdestinations are separate from plaintext destinations.

Contact your administrator. For detailsabout destination settings.

When You Cannot Send Scanned Files

121


When putting a signature onan e-mail using S/MIME,an e-mail address for"Sender" is not set for"From".

When S/MIME is applied,the administrator appears inthe "From" field, and thesender appears in the"Reply-to" field.


• Using S/MIME makes e-mail larger than when not using S/MIME.

When You Cannot Send Scan Files Using WSD

This section describes likely causes of and possible solutions for sending scan files using WSD.


The WSD scanner functioncannot be used.

Scan Profile is not set on theclient computer.

Set Scan Profile. For details about howto do this, see "Changing a ScanProfile", Scanner Reference.

The WSD scanner functioncannot be used.

The [Take no action] settinghas been selected on theclient computer, forcing theclient computer to remaininactive when it receivesscan data.

Open scanner Properties, click the[Events] tab, and then select [Start thisprogram] as the computer's responseon receipt of scan data. For details, seeyour operating system's Help.


122

When Scanning Is Not Done As ExpectedThis section describes causes and remedies when scan results are not as expected.


The scanned image is dirty. The exposure glass,scanning glass, or ADF isdirty.


The image is distorted or outof position.

The original was movedduring scanning.

Do not move the original duringscanning.

The image is distorted or outof position.

The original was not pressedflat against the exposureglass.

Make sure the original is pressed flatagainst the exposure glass.

The scanned image is upsidedown.

The original was placedupside down.

Place the original in the correctorientation. See "Setting of OriginalFeed Type", Scanner Reference.

No image results fromscanning.

The original was placedwith the front and backreversed.

When the original is placed directly onthe exposure glass, the side to bescanned must face down. When theoriginal is inserted into the ADF, theside to be scanned must face up.

Images are scanned inrotated.

If you set the original with itstop edge backward andsave full color/gray scaleimages as a TIFF or JPEGfile, they are scanned inrotated.

When placing an original directly onthe exposure glass, align its top edgeflush against the left side of theexposure glass.

When inserting a stack of originals intothe ADF, insert them top edge leadingin. For details, see "Setting of OriginalFeed Type", Scanner Reference.

When Scanning Is Not Done As Expected

123


The scanned image containswhite spaces.

• If you scan originalsusing functions otherthan the networkTWAIN scannerfunction, certain papersize and resolutionsettings may producescanned images thatare larger than thespecified size becauseof margins beingadded to the sides.

• If the File FormatConverter (optional) isinstalled, the marginsmay become wider.

Scanning at a higher resolution mayreduce the margins.

The scanned image isgrayed out or a text patternappears in the background.

You have scanned a copyguarded documentprotected from unauthorizedcopying.

Check the document. For details abouthow to prevent unauthorized copyingof the document, see "Preventing anUnauthorized Copy", About ThisMachine.

After an original is scanned,the following settings arecanceled:

Destination, Sender, E-mailtext, Subject, and File name

To prevent the scanned databeing sent to the wrongdestination, this machine hasa function that cancels thesettings once the scanneddata is sent.



124

6. Clearing MisfeedsThis chapter describes what to do when paper or originals misfeed (become jammed inside themachine).

Removing Jammed PaperThis section describes how to locate and remove jammed paper.

• The inside of the machine could be very hot. Do not touch the parts with a label indicating the"hot surface." Otherwise, an injury might occur.

• Some of this machine's internal components get very hot. For this reason, take care whenremoving misfed paper. Not doing so could result in burns.

• When clearing misfeeds, do not turn off the operation switch. If you do, your copy settings will belost.

• To prevent misfeeds, do not leave any torn scraps of paper inside the machine.

• Contact your service representative if misfeeds occur frequently.

• When removing jammed sheets, take care to touch only those areas explicitly indicated in themanual.

• Do not remove the fusing unit. Doing so will result in loss of print quality.

• If the error message remains displayed even after you remove misfed paper, open and close thefront cover.

• If a detailed removal instruction appears on the right of the screen, follow it.

• You can also use the procedure indicated in [System Status] to remove jammed paper.

Locating Jammed Paper

A misfeed has occurred in the place corresponding to the letter displayed on the control panel.

125

CFF001

Y1

A2 B

Z1

C

P

Z2 Z1A1

Y2

Y3

Y1

A2 B

Z1

C

P

R

Z2 Z1A1

Y2

Y3

Y1

A2 B

Z1

C

P

Z2 Z1A1

Y2

Y3

Type 1Type 1 Type 2Type 2 Type 3Type 3

1. Press the key of the section from where you want to remove the jammed paper.

2. After each step is complete, press [Next]. To go back to the previous step, press[Previous].

3. When all jammed paper is removed, restore the machine to the original state.

• More than one misfeed may be indicated. When this happens, check all the areas indicated.

• If there is no misfed paper in the first area you check, see the other areas that are indicated.


126

When A1 is displayed

This section describes how to remove misfeeds from location “A1”.

1. Carefully pull out tray 1 until it stops.

CFF002

2. Remove the misfed paper, and then carefully push tray 1 fully in.

CFF003

3. Push the button on the right side of the machine to open the front cover.

CFF004

1

2

4. Close the front cover.

Removing Jammed Paper

127

When A2 is displayed

This section describes how to remove misfeeds from location “A2”.

1. Remove the misfed paper, and then close the bypass tray.

CFF005


CFF004

1

2


When B is displayed

This section describes how to remove misfeeds from location “B”.


128

1. Remove any paper from the bypass tray.

CFF006

2. Close the bypass tray.


CFF004

1

2

4. Hold the print cartridge's front handle to lift and pull it out.

CFF008

12


129

5. Remove the misfed paper.

CFF009

6. Raise the lever B.

11

CFF010

1. Lever B

7. Remove the misfed paper, and then lower the lever B.

CFF011

8. Return the print cartridge to its original position.



130

When C is displayed

This section describes how to remove misfeeds from location “C”.

1. Pull up on the lever to open the rear cover.

1

2

CFF012

2. Release the lock of the fusing unit.

CFF013

3. Pull out the fusing unit.

CFF014


131

4. Remove the misfed paper, and then return the fusing unit to its original position.

CFF015


CFF016

6. Remove the misfed paper from the paper exit.

• Type 1

CFF017

• Type 2


132

CFF018

• Type 3

CFF019

7. Close the rear cover.

When P is displayed

This section describes how to remove misfeeds from location “P”.

1. Open the upper cover of the ADF.

CFF020


133


CFF021

3. Open the right cover of the ADF.

CFF022


CFF023

5. Close the right and upper cover of the ADF.


134

6. Lift the ADF.

CFF024

7. Turn the knob P, and then remove the misfed paper.

1

CFF025

1. Knob P

8. Lower the ADF.

When R is displayed (Type 3 Only)

This section describes how to remove misfeeds from location “R”.


1

2

CFF012


135

2. Remove the misfed paper from the paper exit.

CFF019


When Y1 - Y3 is displayed

“Y1”, “Y2”, and “Y3” indicate a paper jam has occurred in the following optional trays:

• “Y1”: Tray 2

• “Y2”: Tray 3

• “Y3”: Tray 4

The following example explains how to remove a paper jam in tray 2.

The same procedure can be used for paper in trays 3 and 4.

1. Carefully pull out tray 2 until it stops.

CFF026


136

2. Remove the misfed paper, and then carefully push tray 2 fully in.

CFF027


CFF004

1

2


When Z1 - Z2 is displayed

This section describes how to remove misfeeds from location “Z1” - “Z2”.

1. Remove the misfed paper from the rear side of the machine.

CFF028


137


1

2

CFF012


CFF029

4. Lift the guide board Z1.

CFF030

11

1. Guide board Z1


138

5. Remove the misfed paper, and then lower the guide board Z1.

CFF031


7. Remove any paper from the bypass tray.

CFF006

8. Close the bypass tray.

9. Pull tray 1 out completely.

CFF032


139

10. Lower the Z2 lever.

11

CFF033

1. Z2 lever

11. Remove the misfed paper, and then return the Z2 lever to its original position.

CFF034

12. Carefully push tray 1 fully in.


CFF004

1

2



140

Removing Jammed StaplesThis section describes how to remove jammed staples.

• Curled paper may cause staples to jam. To avoid this, turn paper over in the tray.

• When using Type 3, after removing jammed staples, staples will not be ejected the first few timesyou try to use the stapler.

1. Open the finisher cover on the right side of the machine.

CFF035

2. Hold the lever, and then gently pull out the cartridge.

CFF036

Removing Jammed Staples

141

3. Open the face plate of the cartridge, and then remove any jammed staples.

CCT030

4. Return the face plate to its original position.

5. Hold the lever, and then push in the cartridge until it clicks.

CFF037

6. Close the finisher cover on the right side of the machine.


142

7. Appendix

TrademarksAdobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks ofAdobe Systems Incorporated in the United States and/or other countries.

PCL® is a registered trademark of Hewlett-Packard Company.

UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.

Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks ortrademarks of Microsoft Corporation in the United States and/or other countries.

Other product names used herein are for identification purposes only and might be trademarks of theirrespective companies. We disclaim any and all rights to those marks.

The proper names of the Windows operating systems are as follows:

• The product names of Windows XP are as follows:

Microsoft® Windows® XP Professional Edition

Microsoft® Windows® XP Home Edition

Microsoft® Windows® XP Media Center Edition

Microsoft® Windows® XP Tablet PC Edition

• The product names of Windows Vista are as follows:

Microsoft® Windows Vista® Ultimate

Microsoft® Windows Vista® Business

Microsoft® Windows Vista® Home Premium

Microsoft® Windows Vista® Home Basic

Microsoft® Windows Vista® Enterprise

• The product names of Windows 7 are as follows:

Microsoft® Windows® 7 Home Premium

Microsoft® Windows® 7 Professional

Microsoft® Windows® 7 Ultimate

Microsoft® Windows® 7 Enterprise

• The product names of Windows Server 2003 are as follows:

Microsoft® Windows Server® 2003 Standard Edition

Microsoft® Windows Server® 2003 Enterprise Edition

• The product names of Windows Server 2003 R2 are as follows:

143

Microsoft® Windows Server® 2003 R2 Standard Edition

Microsoft® Windows Server® 2003 R2 Enterprise Edition

• The product names of Windows Server 2008 are as follows:

Microsoft® Windows Server® 2008 Standard

Microsoft® Windows Server® 2008 Enterprise

• The product names of Windows Server 2008 R2 are as follows:

Microsoft® Windows Server® 2008 R2 Standard

Microsoft® Windows Server® 2008 R2 Enterprise

7. Appendix

144

INDEXA

ADF...........................................................................9Adjusting the volume.............................................47

Auto Document Feeder...........................................9

C

Cannot browse the network to send a scan file120

Cannot make clear copies....................................34

Cannot make copies as wanted...........................38

Cannot print...........................................................91

Cannot send or receive fax messages as wanted...................................................................................60

Cannot send scanned files..................................120

Checking machine status and settings.................13

Checking the error log..........................................89

Clearing misfeeds................................................125

Combine.................................................................38

Control panel................................................78, 105

Copy function........................................................31

D

Data storage..........................................................13

Document Server...................................................38

Document Server function.....................................31

Duplex....................................................................38

E

Edit..........................................................................38

Enquiry...................................................................13

Error log.................................................................89

Error mail notification............................................69

Error occurs using Internet Fax.............................69

Error report (e-mail)..............................................69

F

Facsimile function..................................................49

H

How to read this manual.........................................8

I

If an error report is printed....................................67

If USB connection fails..........................................76

Image density........................................................26

In the event of power failure.................................68

Indicators................................................................11

Item...........................................................................9

L

List of Options...........................................................9Locating jammed paper......................................125

M

Machine address info...........................................13

Machine types.........................................................8Maintenance info..................................................13

Manuals for this machine........................................4Memory is full........................................................45

Messages displayed.......................31, 49, 77, 105

Messages displayed on the client computer.....115

Messages displayed on the control panel whenusing the printer function.......................................78

Messages displayed on the control panel whenusing the scanner function..................................105

Messages Displayed When Changing the On-screen Language...................................................23

Messages displayed when installing the printerdriver......................................................................71

Model-specific information...................................10

N

Names of Major Items............................................9Network connection..............................................93

Network delivery function cannot be used.......121

Notes........................................................................9Notice.......................................................................7

O

Other messages.....................................................81

Other printing problems........................................96

P

Panel tone..............................................................12

Printer function.......................................................77

Printing....................................................................60

Printing position.....................................................28

Problems operating the machine..........................18

R

Reception...............................................................60

Removing jammed paper...................................125

145

Removing jammed staples..................................141

S

Scanner function..................................................105

Scanning is not done as expected.....................123

Server-Generated error e-mail............................69

Stamp.....................................................................38

Status messages.....................................................77

Stored files cannot be accessed........................120

Stored files cannot be edited.............................120

Symbols....................................................................8

T

Trademarks..........................................................143

Transmission...........................................................60

Transmission/Reception.......................................60

Turning off the main power...................................68

TWAIN.................................................................115

TWAIN driver cannot be started.......................121

W

When A1 is displayed........................................127

When A2 is displayed........................................128

When an indicator to the right of a function key islit.............................................................................16

When B is displayed...........................................128

When C is displayed..........................................131

When memory is full..............................................66

When P is displayed...........................................133

When paper is not fed properly...........................96

When R is displayed (type 3 only)....................135

When S/MIME cannot be used........................121

When the data in indicator does not light up orflash........................................................................93

When the machine is connected to the computerusing the interface cable.......................................93

When Y1 - Y3 is displayed................................136

When you cannot print clearly.............................96

When you cannot send scan files using WSD..122

When Z1 - Z2 is displayed................................137

Windows 7............................................................73

Windows Server 2003.........................................71

Windows Server 2003 R2...................................71

Windows Server 2008.........................................74

Windows Server 2008 R2...................................75

Windows Vista.......................................................72

Windows XP Home Edition...................................72

Windows XP Professional.....................................71

146

MEMO

147

MEMO

148 EN GB EN US EN AU M052-7007A

TroubleshootingO

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M052-7007AEN US