OPERATIONS TEAM PRESENTATIONHC 12B

TEAM MEMBERS PHẠM PHƯƠNG DUY (VP) 332961 NGUYỄN THỊ QUẾ CHI332951 LÊ THỊ THU HÀ 332938 CAO SƠN 332881 ĐOÀN HỮU ĐỒNG 332931 TRẦN THỊ NGỌC QUÝ 332970

Gantt chart and an activity‐on‐node (AON) network diagram Input‐Output Value Chain Corporate Objectives. Marketing Strategy. Type of Operation. List the raw materials purchased and the unit costs plus

total costs for each item purchased. Measuring method Team Time Log Contribution of each members What we will do differently in future project

OUTLINE

Number Activities Start End Notes1 Define project objectives 1-Apr 1-Apr Work with CEO& whole class2 Analyze & research the marketplace 2-Apr 3-Apr Work with CEO & whole class3 Analyze the budget 3-Apr 3-Apr Work with Finance Team

4 Design and develop products 3-Apr 5-Apr Work in team5 Design the company name & logo 5-Apr 6-Apr Work with Marketing Team6 Purchase raw materials (ice, straws, plastic cups, oranges,

coffee, etc.)5-Apr 7-Apr Work in team

7 Marketing Strategy 5-Apr 7-Apr Work with Marketing Team &Sales Team

8 Manufacture & test products demonstration 5-Apr 7-Apr Work in team9 Support Sales Team to sell products 8-April 11-April Work with Sales Team

10 Analyze & research the marketplace for the 2nd project 20-Apr 22-Apr Work with CEO & whole class

11 Analyze the budget 22-Apr 24-Apr Work with Finance Team12 Determine to hold 2 evening concerts 24-Apr 27-Apr Work with CEO & whole class

13 Design and develop 2 evening concerts 27-Apr 30-Apr Work in team

14 Prepare instrumentals, place for concertLook for singers, musicians

27-Apr 30-Apr Work in team

15 Marketing Strategy 27-Apr 5-May Work with Marketing Team

16 Support Sales Team to sell tickets 27-Apr-> 6-May

27-Apr -> 13-May

Work with Sales Team

17 Rehearse the concert 12-May 12-May Work with singers & musicians

GANTT CHART

Activity Activity Description Immediate Predecessors

A Define project objectives, budget and due date None

B Analyze & research the marketplace A

C Design and develop products and concert B

D Distribute work for each member C

E Purchase raw materialsPrepare instrumentals, place for concert

C,D

F Manufacture & test products demonstrationLook for singers, musicians & have a rehearsal for concert

D, E

G Schedule for production of the required quantitiesSchedule for performances

E,F

H Conduct delivery G

Activity-on-Node

A B C

D

E

F

G H

ACTIVITIES – ON – NODE (AON)

TOP-LEVEL INPUT-OUTPUT VALUE CHAIN SUPPLIER

S INPUTS PROCESSES OUTPUTS Customers & Market Segment

Market

Super-marke

t

LaborCoffe

eOrange

sSoda, syrupLychee

sMilk,

sugar, eggs

Straws, ice,

plastic cups

Make coffee

Make Tiramis

u

Make orange juice

Make soda

lychee

Orange juice

Tiramisu

Iced white coffeeIced black coffee

Soda lychee

University

Students

Online Customers

Make Popcor

nPopcor

n

TOP-LEVEL INPUT-OUTPUT VALUE CHAIN (CONCERT)

SUPPLIERS INPUTS PROCESSES OUTPUTS Customers & Market

Segment

Ngoi Nha So 7 Cafe

Labor

Instruments

Look for singers,

musicians

Practiced by

singers, musicians

2 concert

s

University

Students

Online Customer

sRehears

e the concert

Sell tickets

CORPORATE OBJECTIVES

Profit (The sale)

Profit (The mini

show)

Charitable

MARKETING STRATEGY

• Online Marketing• Relationship• Loyal Customers• Buyers ’ psychology

THESE PRODUCTS AND SERVICES WILL WIN IN THE

MARKETPLACE BECAUSE OF

The kinds of products/services Quality Services

TYPE OF OPERATIONS

The 1st stage (sale drinks and cakes): Job-shop _ Many kinds of product: coffee, orange-juice, soft drink, tiramisu, etc. _ Small quantities: 1-20 products/produce time

The 2nd stage (mini show): Project _ The unique product: mini show _ Only one process, no repeat

Raw Materials Quantities Units Unit costs (vnd) Total costs (vnd)Soft drink 9 bottle 16,000 144,000

Herbal juice 5 kg 30,000 150,000

Spoon 2 pack 10,000 20,000

Orange (large) 27,5 kg 40,000 1,100,000

Orange (small) 2 kg 25,000 50,000

Litchi 13 can 32,500 422,500

Ice cube (large) 1 20,000 20,000

Ice cube (small) 1 30,000 30,000

Syrup (large) 3 bottle 58,000 174,000

Syrup (small) 1 bottle 31,000 31,000

Coffee (normal) 1 kg 100,000 100,000

Coffee (special) 1,5 kg 120,000 180,000

Gridle Cake 2 680,000

Cup+lid 25 pack 16,000 400,000

Raw Materials Quantities Units Unit costs (vnd) Total costs (vnd)

Order notebook 5 book 3,000 15,000

Tiramisu 75 15,000 1,125,000

Straw 10 pack 2,000 20,000

Corn 1,5 kg 50,000 75,000

Butter 0,52 kg 120,000 62,400

Sweet Condense Creamer 3 can 17,000 51,000

Sweet Condense Creamer 1 box 55,000 55,000

Soda 44 can 3,600 158,400

Soda 1 box 80,500 80,500

Sugar 3 kg 15,000 45,000

TOTAL VALUE OF RAW MATERIALS

Totals: 5,802,000 VNDWe mainly bought the raw materials from big C supermarket, kiosk and some of retailers around school.

In 15 April, we completely stopped purchasing raw materials. We decided to change to different plan, creating mini show after the holiday.

MEASURING METHODSFinancial

Measurement• Based on the cost & Revenue of

products.• Return on assets.

Customer & MarketMeasurement

QualityMeasurement

• Based on the customer’s satisfaction

• Customer’s feedbacks

• The customer ratings of goods & services.

• Remake & return defective products

MEASURING METHODS

TimeMeasurement

FlexibilityMeasurement

• Fast delivery

• Reliability products

• Volume flexibility

• Back up plan

GOODS-PRODUCING SUPPLY CHAIN STRUCTURE

Suppliers

Manufacturing plant

Retail store

CustomersProducts

Feedbacks & Money

Team Leader's Time

SummaryTeam Leader's Full Name: Pham Phuong DuyLeader's Keuka ID: 332961Class Number: HC12BTeam Name: Operations

Enter Information Only in Yellow Cells

Keuka ID# Family & Middle Name Given Name Enter Hours

Worked Notes:332961Pham Phuong Duy 29:00:00  332970Tran Thi Ngoc Quy 15:00:00  332931Doan Huu Dong 22:30:00  332981Cao Son 13:30:00  332951Nguyen Thi Que Chi 25:30:00  

  332938 Le Thi Thu Ha 22:00:00                                            127:30:00  

CONTRIBUTIONS AND EXPERIENCES

PHAM PHUONG DUYWhat I have contributed: Management of my team Delegation of task to team’s members Supporting the sales team Researching and setting up the concertWhat I have learned: Team - work and interpersonal skills Communication skill Time management Working effectively with other departmentsIn future project

Accurate and PunctualityMore specific corporate goal and More detailed scheduleConstant MeasurementBetter delegation to subordinates

NGUYEN THI QUE CHI

What I have contributed:Checked materials after shift.Supported Sale TeamResearched market price

What I have learned:Teamwork skills are very important.Understand how a company runs.How to sell products.

What I would do differently:Promoting the role of Operation Team’ s member clearly. Supporting the Sale Team in a better way.

DOAN HUU DONGWhat I have contributed:

Support sales team and marketing. Checking and preparing the materials for class. Taking the equipment and materials back home and make sure I do not lose anything. Transport to the university on time for other teams. What I have learned: Controlling the process that make other teams are able sales effectively. How to manage the materials for class. How to control the time and transporting the materials to the university on time.

In Future Project:Manage the materials and equipment better.Controlling the time Transport effectively to other teams.More accurate schedule.

CAO SONWhat I have contributed: Managed my team

Delivery productsSupport Sales

What I have learned:Team workingNegotiate with providersWork with CustomersTime management

What I would do differently in future projectBetter in time managementChoose many better & cheaper providersBetter Products with better formula

TRAN THI NGOC QUYWhat I have contributed: Work in team to make a plan and develop products, concert script Manufacture products & deliver them to the Sales Team Support Sales Team Ensure have sufficient raw materials for production Discuss mistakes, defects and improve them better in team

What I have learned: Understand thoroughly the activities of Operation Department How to sell products & persuade customers to buy them through supporting Sales Team Understand the importance of team work, communication skills Flexibly solve problems

In Future Project:Make good shortcomingsManage time more effectivelyShould be visionary to make plans for ensuring the progress of work goes smoothlyDesire to have a trial in another division (eg. HR, Sales, Marketing)

LE THI THU HA What I have contributed: Support Sales Team and Marketing. Checking all activities and material's list before selling. Check order and delivery to Sale Team. Welcome guests, seating arrangement for guests and singers.What I have learned: Teamwork skills very important Understood that the key leads to the successful operation is process control How to communicate with customer.In Future Project:

Setting an clear aim, goals and targets. Devise and undertake activitiesCompare results with targetsAnalyse any discrepancies and finally evaluation.