operation red to green_employee engagement roadmap

Employee Engagement Road Map

Goal: Maintain recruitment/onboarding activities to support attracting employees, succession planning and organizational programs designed to retain employees.

Operation RED to GREEN

Elements (Snapshot)

1. Recruitment -Search efforts including, collaboration, advertisements, job fairs, exit data. (Engagement )2. Tracking - Monitoring applicants ensuring the engagement is not lost during this period3. Screening -Evaluating potential applicants for job candidacy / maintain for future recruitment efforts4. Selection of Candidate(s) - On-going collaboration with hiring managers 5. Clear Candidate(s) 6. Hire/Train (Onboarding) 7. Hire to Retire (Engagement )

Three-Year Strategic Plan and Key

Initiatives

2012 - 2015

The plan focuses on three primary goals:

High-Quality Instruction

Continuous Improvement

Effective Communication

Broward County Public Schools 7

Spotlight: Transportation Improvements/Updates

• Installed new technology - GPS

• Bought 98 Propane School Buses – 2014

• Bought 101Buses – 2015

• Adopted four key focal points for School Opening:

o Operational School Buses

o Safe and Efficient Routes

o Sufficient Bus Operators

o Improved Customer Service


Spotlight: Transportation School

Opening – 2014

• Aug 4th: Transportation Mailers (post cards) mailed during the week

of August 5th

• Aug 6th: Annual Transportation liaison information sessions

• Aug 13th: Annual training day Bus Operators

• Aug 14th: Bus driver “dry-runs” of assigned routes

• Aug 15th: Customer Service training

• Aug 16-17th: Annual Transportation Open Houses

Provided school staff with emergency contact information to assist with questions and concerns

DEPARTMENT MISSION

Safe and timelytransportation of students

to and from educational activities


Who Do We Transport?

Overall Transported – 75,000+

• Magnet – 18,000+

oNova – 3,800+• Special Needs– 5,000+

• 2-3 miles: 26,000

• 3-4 miles: 14,000+

• 4-5 miles: 7, 000+

• Over 5 miles: 20,000+

33%

67%

How Do Students get to

School?

School Bus

Walk/Parent


Brand Loyalty

• Safest mode of transportation

• Allow Students to get an Education

• Professional and Trained Staff


Positive Branding


Broward Stats

• Over 1500 employees

• Over 1200 school buses (school-based activity buses and spares)

• Travel over 16M miles a year (Field Trips and Summer Programs)

• Transport over 80,000 students (Daily)

• To and From over 288 locations

• Over 340 Special Needs Routes

• Since 2001 equipped with lap seatbelts

• Since 2003 purchased with AC

• 1100 video/audio surveillance installed


Customer Expectations

Take an Interest

• Greet your Students

• Greet Parents and School

Administrators

• Follow Safety Guidelines

• Arrive on Time

• Communicate Route Delays


Student Behavior Expectations

Referral Form and Procedures

• School bus transportation is an extension of the

classroom and therefore student behavior expectations

are same.

• Our primary focus is to provide safe and timely

transportation to all Broward County eligible students.


Student Drop off and Pick up

Expectations

• Students will receive mailers with complete

bus transportation information prior to the start

of the school year.

• Student safety is priority.

• Students are expected to arrive to their

assigned bus stop 10 minutes prior to

schedule pick up window.

What? Concern Level Expedite to: Who?

Driver/Attendant call outs,

medical emergencies, accidents,

break downs,

child abuse

RED HIGH PRIORITY

Needs immediate attention!

Manager/Supervisor

Late bus, No shows

ORANGE URGENT

(Non-Medical )

Needs immediate attention!

Supervisor/Manager

or designee

Incident reports, Accident reports,

Bus estimates, Field trips,

Medicaid

YELLOW IMPORTANT

(Proper reports must be filed/

Time sensitive!)

Supervisor/Managers

Assigned Support Staff

(Support Staff are assigned to

different task such as Field trips,

Incidents, Accidents, Medicaid

etc.)

School Synopsis, schedule

changes, overloads, F.T.E

documents

BLUE

Request for information

non emergency

Supervisor or Designee

(Transportation Specialist)

Parent request for eta’s for buses

to stops,

GREEN

you may handle at your level after

obtaining the proper information.

Support Staff

CALL PRIORITY


Transportation Technology

Online Communication

• http://ptweb School and department intranet access to

transportation forms and documents

o http://webappi.browardschools.com/transportation/

• http://www.pupiltrans.orgo Public internet access to general transportation information

http://ptweb/

http://webappi.browardschools.com/transportation/

http://www.pupiltrans.org/


LINKS

• Ptweb(Transportation Intranet ---NO “www” needed)

• www.pupiltrans.org(Pupil Transportation)

• www.firn.edu/doe/rules/index.html(State Board Rules)

• www.faptflorida.org(Pupil Transportation Association)

• www.myflorida.com(State of Florida)

• www.leg.state.fl.us(Legislation and Statutes)

http://www.pupiltrans.org/

http://www.firn.edu/doe/rules/index.html

http://www.faptflorida.org/

http://www.myflorida.com/

http://www.leg.state.fl.us/


Centralized Routing Operations

• Magnet Programs - Countywide

• ESE Special Programs – Cluster Boundary

• Promise/AES -Countywide

• Adult Education

• Homeless/Foster

• Opportunity Scholarship Program - OSP

• Student Success Opportunity Schools - SSOS


TERMS – Edulog Connection

• TERMS is student information source for Edulog

• What does this mean: School maintains student demographic info

School maintains correct student address

TERMS EdulogDaily

ROUTING

SPECIAL NEEDS STUDENT

• Section 504/Americans with Disabilities Act (General Ed. Students)

• Easy IEP Request (Special Needs Students)

• Community Based Instruction (CBI)

• Foster Care and Homeless Students

For the StudentsSchool

District

Initiatives

School

District

Initiatives

EXTRA-CURRICULAR SERVICES


• Submit trip requests at least 2 weeks in advance

• Trip times are between 9:30am and 1:30pm

• After-school activities (e.g.: after care, science clubs, etc.) hours are 4:30pm until the event ends

• Bus capacity ranges from 65 to 85 passengers

• Indicate the need for non-standard equipment

– must be part of IEP(i.e.: safety vest, wheelchair, seat belt)

EXTRA-CURRICULAR SERVICES

Employee Engagement Road Map

Goal: Maintain recruitment/onboarding activities to support attracting employees, succession planning and organizational programs designed to retain employees.

Operation RED to GREEN

Elements (Snapshot)

1. Recruitment -Search efforts including, collaboration, advertisements, job fairs, exit data. (Engagement )2. Tracking - Monitoring applicants ensuring the engagement is not lost during this period3. Screening -Evaluating potential applicants for job candidacy / maintain for future recruitment efforts4. Selection of Candidate(s) - On-going collaboration with hiring managers 5. Clear Candidate(s) 6. Hire/Train (Onboarding) 7. Hire to Retire (Engagement )

operation red to green_employee engagement roadmap

Documents