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Operational Analysis And Performance Efficiency Experts SUSTAINABLE SOLUTIONS for CONTINUOUS ORGANIZATIONAL IMPROVEMENT

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What We Do Identify and Eliminate Performance Gaps Sustain Effective Organizational Performance Over Time

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The Problem Performance gapsi.e., gaps between actual and desired performancereduce organizational efficiency, effectiveness, competitive advantage, and profits. They represent a problem to eliminate or an opportunity for organizational improvement. Performance gaps appear in all organizations over time. Some gaps result when changes are introduced; others occur naturally over time as organizations evolve. Organizations need solutions that directly eliminate the inefficiencies, not just show workers how to work around them.

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Root Causes of Time Waste What causes performance gaps? Processes are not streamlined and thereby ineffective. Limited planning with no overview of the tasks and activities. Management is planning or managing on the wrong data. Lack of communication between work floor and supervisory level. No constructive platform to interact or to engage on workflow issues.

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The Challenges Many performance gaps are due to faulty procedures or processes, not worker incompetence. Root causes of performance gaps can be difficult to identify. Inefficiencies and waste can be difficult to quantify. Solutions must be tied to accessible key performance indicators. Potential improvements can be obtained at different levels throughout the organization. The key is accurate, quick and credible performance gap analysis.

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Introducing C/RS has just formed a partnership with Taurus Concepts, a performance analysis and implementation company with global experience and skills. What Taurus brings: Global reach Industry and executive experience Skills in a variety of process analysis methodologies (e.g., SixSigma, LEAN, etc.). Guarantees with commitments

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Taurus Analysis The Taurus Concepts Analysis provides: Up to 2 weeks of free assessments to identify the amount of time / capacity wasted in the company. 8 weeks to identify the EXACT reason of the amount of waste. In pocket savings (initial investment) recaptured after the 6th week.

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Eliminating the Gaps: Taurus + CRS Once the performance gap analysis is completed, the root causes of the inefficiency and waste are described and the impact to the organization is quantified in measurable terms. The quantified gap and organization risk assessment is presented to your executive team. If accepted, your executive team provides the targets for closing the gaps. Taurus Concepts and Christensen\Roberts Solutions then work together to identify and implement the solutions to close the performance gaps. The end result: improved and sustainable organizational performance. Our goal is to leave you with a set of tools, behaviors, attitudes, and an action plan with which to monitor your own state of health and to take corrective steps toward your own renewal and development.

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Solution Timeframe 6 weeks to generate the solutions 20 weeks to implement and create ownership of new business methods After the project: Four audits over one-year period (one every quarter) to secure the process of continuous improvement DevelopmentImplementation and IntegrationA 1A 2A 3A 4 6 weeks20 weeksQuarterly audits

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Methodology- We Employ Six Disciplines Workflow Analysis Business Process Re-engineering Instructional Design Change Management Human Performance Analysis Organizational Development

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Solutions Operational Excellence Process Inefficiencies: - Mistakes, modify - Complexity and poor standardization - Queues, waiting time - Excessive motion and transportation Cost of Poor Quality: - Complaints handling - Compensations - Inspections and checks - Loss of goodwill, market share, revenue Used Tools and Techniques: - Constraint management - Quality Improvement (Lean production/ Six Sigma) - Intelligent Portals - Dynamic Performance Dashboards - Knowledge Bases Behavioral Changes: - Culture of continuous improvement - Develop human capital - Operational management - Focus on Capacity versus demand - Engagement Soft Benefits: - Stakeholder, customer and employee satisfaction - Competitive advantages - Innovation Hard Benefits: - Savings and Cost reduction - Higher profits - Higher efficiency & productivity - Quality improvements - Mechanisms for continuous improvement...To Achieve Sustainable Results Analysis Analyze Fact Based Improvements Sustainable Results

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How we close gaps We eliminate performance gaps by applying supported solutions right at the Point of Performancewhen and where the work is performed. We put in place tools, knowledge, and resources to ensure that the work gets done effectively and efficientlywithout costly and inefficient retraining. We introduce measurement tools to assure success: solutions are linked to business metrics. Solution Tools typically include web-based Performance Dashboards that display daily progress toward the closing of the performance gaps. Strategy Sustainable Results Imple- Improvementmentation Behavioral Change Management O p s. S t r a t e g y Process System / KPIs Skills/Competence

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How we close gaps Examples of solution tools include: Organizational Process Maps and Process Documentation Knowledge Bases Intelligent Portals Embedded Training (e.g., within software applications) Dynamic Performance Dashboards

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Taking Productivity by the Horns The Difference Most efficiency projects are a one-time gain with short results. Continuous improvement results are not met. In general, efficiency projects are only executed on a management level. We act and built relations on EVERY level. We commit to ownership of new methodologies throughout the whole company. We only leave when ownership is confirmed! Due to our extensive post-project services/ audit, we secure the ownership of the new processes and procedures.

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Commitments and Guarantees 15%-25% reduction in operating costs by improving business processes and updating the management control system. 70% ROI during the project ( 36 weeks) and at least a 250% ROI after one year of the completion of the project. Up front commitments regarding when saving targets will be met (on a weekly basis). If savings or guarantees are not met, Taurus Concepts and C/RS stays at its own expense until the guarantees are met. Fixed price; not an open-ended, billable-hours approach.

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Sample Engagements Examples of performance gaps we have eliminated through our client engagements: Salespeople not meeting sales quotas Beverage company not able to meet delivery deadlines Food manufacturer not meeting quality standards in the food production process High tech manufacturer not engineering products that meet customer requirements Hospital not billing efficiently Doctors not receiving proper insurance reimbursements Patients experiencing long waiting times for procedures Chain of car repair shops with poor demand planning process Manufacturing plant with high amount of waste and extra labor costs due to rework Language school losing revenue due to bad location management Manufacturer not meeting delivery standards

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Seven Things to Look for in a Business Process Analysis Team 1.Does the process engineering team balance strong technical skills with equally strong people skills? 2.How far along the change process spectrum does the team go? Does the team stay all the way through implementation and post-implementation? 3.Does the team have a bottom-up approach, or a top-down one? Bottom-up is better for sustainable results. 4.Does the team stand by its work? What sorts of guarantees does it offer? Does it have a monetary incentive to ensure its goals are aligned with yours? 5.Is the team comfortable interacting in settings ranging from shop floor to board room? 6.What is the composition of the team that will work with your company? Is it led by a seasoned program manager? Do the team members have a palpable passion for their jobs and the interpersonal skills necessary to work with you? Do they have the requisite process optimization knowledge and analytical skills? 7.Does the team operate with integrity and self confidence? Would you be comfortable revealing confidential and proprietary information to the team?

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Who Knows Our Team?

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Lets discuss!!