operational discipline: 15 characteristics of great companies and their people

27
Presented at: Presented at: CAPT CIBP Conference Fall 2010 © AntiEntropics Inc © AntiEntropics, Inc. 1

Upload: antientropics

Post on 14-Jun-2015

3.096 views

Category:

Documents


7 download

TRANSCRIPT

Page 1: Operational Discipline: 15 Characteristics of great companies and their people

Presented at:Presented at:CAPT CIBP ConferenceFall 2010© AntiEntropics Inc© AntiEntropics, Inc.

1

Page 2: Operational Discipline: 15 Characteristics of great companies and their people

ExerciseExercise your natural understanding ofyour natural understanding of Exercise Exercise –– your natural understanding of your natural understanding of operational disciplineoperational discipline

How operational discipline supports How operational discipline supports a healthy a healthy organizational culture and business successorganizational culture and business successorganizational culture and business successorganizational culture and business success

The 15 characteristics of operational disciplineThe 15 characteristics of operational discipline The interactive clustersThe interactive clusters

Th ti tTh ti t The connection to The connection to Level 5 leadership, (Collins, Good to Great)Level 5 leadership, (Collins, Good to Great) a culture of discipline (Collins, Good to Great) and the a culture of discipline (Collins, Good to Great) and the highhigh--reliability organizationreliability organization

The connection to values based The connection to values based managementmanagement Exercise Exercise –– operational discipline and catastrophic operational discipline and catastrophic

i id t i ii id t i iincident warning signsincident warning signs

2

Page 3: Operational Discipline: 15 Characteristics of great companies and their people

Think back to the Think back to the first time you were first time you were paid to perform a paid to perform a jobjobC l l t thC l l t th Calculate the Calculate the TOTAL number of TOTAL number of years that you haveyears that you haveyears that you have years that you have been in the work been in the work force force

3

Page 4: Operational Discipline: 15 Characteristics of great companies and their people

Pl thi k b k th h ti kPl thi k b k th h ti k Please think back through your entire work Please think back through your entire work history.history.

Identify a person you worked with who,Identify a person you worked with who,Identify a person you worked with who, Identify a person you worked with who, simply by the way they interacted with you, simply by the way they interacted with you, the way they made decisions & took action, the way they made decisions & took action, the way they treated you and othersthe way they treated you and others the way they did their jobthe way they did their job

Someone who inspired you toSomeone who inspired you to wantwantSomeone who inspired you to Someone who inspired you to wantwant to give your all, to give your all, to do the best you could at whatever it was you to do the best you could at whatever it was you

t klit kliwere tacklingwere tackling

4

Page 5: Operational Discipline: 15 Characteristics of great companies and their people

That person was naturally displaying a That person was naturally displaying a high level of operational disciplinehigh level of operational discipline Everyone is already an expert at this!Everyone is already an expert at this! You can detect the level of operational You can detect the level of operational

discipline in a person, team, or discipline in a person, team, or organizationorganization

5

Page 6: Operational Discipline: 15 Characteristics of great companies and their people

AWAREAWAREAWAREAWARE

UNSKILLEDUNSKILLED SKILLEDSKILLED

22 33

11 44

6

UNAWAREUNAWARE

Page 7: Operational Discipline: 15 Characteristics of great companies and their people

Know what you haveKnow what you have Know what you haveKnow what you have Analyze it as necessary to understand it and all its Analyze it as necessary to understand it and all its

needsneeds Operate it properlyOperate it properlyOperate it properlyOperate it properly Maintain it properlyMaintain it properly Know how you change it over timeKnow how you change it over time Communicate the changes appropriatelyCommunicate the changes appropriately Train your employees and key contractors on it as Train your employees and key contractors on it as

needed needed Step back to look at yourself once in a while to see Step back to look at yourself once in a while to see

how you are doinghow you are doinghow you are doinghow you are doing Develop the Develop the competenciescompetencies required by your processrequired by your process

7

Page 8: Operational Discipline: 15 Characteristics of great companies and their people

You know them asYou know them as KSAsKSAs You know them as You know them as KSAsKSAs KnowledgeKnowledge SkillsSkills

Attit desAttit des AttitudesAttitudes

Also known as the Also known as the ▪▪ cognitivecognitive▪▪ cognitive, cognitive, ▪▪ psychomotor, and psychomotor, and ▪▪ affective domains affective domains ▪ in Bloom’s taxonomy of performance objectives

8

Page 9: Operational Discipline: 15 Characteristics of great companies and their people

EvaluationEvaluationDecisionDecision‐‐makingmaking

SynthesisSynthesisCombines elementsCombines elements

Judging, selectionJudging, selection

AnalysisAnalysisSeparates whole into Separates whole into 

Into new entityInto new entity

ApplicationApplication

Separates whole into Separates whole into its partsits parts

ComprehensionComprehension

Uses information in Uses information in new situationnew situation

KnowledgeKnowledge

ComprehensionComprehensionInterpretInterpretTranslateTranslate

Performances that Performances that require knowledgerequire knowledgeOr specific informationOr specific information

9

KnowledgeKnowledgeRecognition and Recognition and 

RecallRecall

pp

Page 10: Operational Discipline: 15 Characteristics of great companies and their people

NaturalizationNaturalizationCompletes skills with Completes skills with 

ease and limited ease and limited 

ArticulationArticulationCombines multiple Combines multiple 

ease and limited ease and limited exertionexertion

PrecisionPrecision

Combines multiple Combines multiple skills with harmonyskills with harmony

ManipulationManipulation

Reproduces skill w/o Reproduces skill w/o original sourceoriginal source

ImitationImitation

ManipulationManipulationPerform skill to Perform skill to instructioninstruction

Skill performances that Skill performances that require manipulation ofrequire manipulation oftools, supplies, tools, supplies, 

1010

ImitationImitationObserves skill and Observes skill and 

repeatsrepeats

, pp ,, pp ,or equipmentor equipment

Page 11: Operational Discipline: 15 Characteristics of great companies and their people

CharacterizingCharacterizingTotal behavior is Total behavior is 

OrganizingOrganizing

Total behavior is Total behavior is consistent with consistent with 

values internalizedvalues internalized

OrganizingOrganizingCommitted to a set Committed to a set 

of values as of values as displayed by displayed by 

ValuingDisplays behavior consistent w/ 

behaviorbehavior

Responding

attitude without forced compliance

Th f d iTh f d i

Receiving

p gComplies 

w/expectationsThe forgotten domainThe forgotten domainPerformance involvesPerformance involvesdemonstrating values,demonstrating values,

11

ReceivingAware but passively attending to stimuli

demonstrating values,demonstrating values,attitudesattitudes, and feelings, and feelings

Page 12: Operational Discipline: 15 Characteristics of great companies and their people

Business ExcellenceBusiness ExcellenceThe Peak The Peak ‐‐ both perceptual andboth perceptual and

Operational ExcellenceOperational Excellencequantitative thingsquantitative things

ppThe The Path Path –– all quantitative, business all quantitative, business critical things (Procedures, Metrics, KPIs)critical things (Procedures, Metrics, KPIs)

Operational DisciplineOperational DisciplineThe Power! The Power!  Cultural  qualitative  Cultural  qualitative  

12

The Power! The Power! –– Cultural, qualitative, Cultural, qualitative, perceptual, thingsperceptual, things

Page 13: Operational Discipline: 15 Characteristics of great companies and their people

ff Your company attains levels of productivity, Your company attains levels of productivity, quality and profitability that inspire respect quality and profitability that inspire respect and imitationand imitationand imitationand imitation

Your company practices become a model for Your company practices become a model for others to imitate.others to imitate.others to imitate. others to imitate.

Maintaining business excellence requires Maintaining business excellence requires consistency AND innovationconsistency AND innovation

Can you name a company that you feel has Can you name a company that you feel has achieved business excellence?achieved business excellence?

13

Page 14: Operational Discipline: 15 Characteristics of great companies and their people

It is the path to business excellenceIt is the path to business excellence It is the path to business excellenceIt is the path to business excellence It is dependent upon It is dependent upon measurablemeasurable activitiesactivities

Maintaining wellMaintaining well--designed facilitiesdesigned facilitiesHiring q alified peopleHiring q alified people Hiring qualified peopleHiring qualified people

Providing training required for jobsProviding training required for jobs Providing accurate informationProviding accurate information

Adhering to personnel and process safety needsAdhering to personnel and process safety needs Adhering to personnel and process safety needs Adhering to personnel and process safety needs Adhering to risk management needsAdhering to risk management needs Adhering to environmental standardsAdhering to environmental standards Adhering to quality standardsAdhering to quality standards Adhering to quality standardsAdhering to quality standards

Can you name other measurements? Site specific Can you name other measurements? Site specific measurements?measurements?

14

Page 15: Operational Discipline: 15 Characteristics of great companies and their people

It is the It is the Power Power that enables operating that enables operating excellence and your positioning forexcellence and your positioning forexcellence and your positioning for excellence and your positioning for business excellencebusiness excellence

It does not represent quantifiableIt does not represent quantifiableIt does not represent quantifiable It does not represent quantifiable activities activities

It can be seen as what drives operatingIt can be seen as what drives operatingIt can be seen as what drives operating It can be seen as what drives operating excellence excellence –– it is it is operational disciplineoperational discipline

15

Page 16: Operational Discipline: 15 Characteristics of great companies and their people

It i     i t t  tt   f b h i l  It is a consistent pattern of behavioral choices that support success A values based management style is based  A values‐based management style is based upon a shared set of values and principles▪ Not directly measurable, but perceived as important by all

In a world of change these fifteen  In a world of change these fifteen characteristics are always valued when displayed in actions of:▪ OrganizationsOrganizations▪ Teams▪ Individuals

When a high level of operational discipline is li d ll k h ld b fi

g p prealized, all stakeholders benefit

16

Page 17: Operational Discipline: 15 Characteristics of great companies and their people

Catastrophic Incident

Prevention

QualityMust

ProfitabilitySafety & Health

Include

Operational Discipline

Operating Excellence

Environmental Responsibility

17

Business Excellence

Page 18: Operational Discipline: 15 Characteristics of great companies and their people

This list of characteristics resulted from workingThis list of characteristics resulted from workingThis list of characteristics resulted from working This list of characteristics resulted from working with dozens of with dozens of companies over three decadescompanies over three decades observing the way people interacted within observing the way people interacted within

th i j b d i tith i j b d i titheir job descriptionstheir job descriptions observing how people interacted when teamed observing how people interacted when teamed

with coworkerswith coworkerswith coworkerswith coworkers observing formal teams and natural teamsobserving formal teams and natural teams

Have you ever worked with different teams?Have you ever worked with different teams?Wh t “d ” d thWh t “d ” d th Why were some teams “dreams” and others Why were some teams “dreams” and others “nightmares”?“nightmares”?

18

Page 19: Operational Discipline: 15 Characteristics of great companies and their people

InternalINTERNAL Internal ClusterINTERNAL CLUSTER

1 ‐ 5

6‐ 1011‐ 15

InterpersonalCluster

OrganizationalCluster

INTERPERSONAL CLUSTER

ORGANIZATIONAL

CLUSTER

19

Page 20: Operational Discipline: 15 Characteristics of great companies and their people

INTERNAL CLUSTERINTERNAL CLUSTER INTERNAL CLUSTERINTERNAL CLUSTER These are within an individual and are not These are within an individual and are not

necessarily reliant upon human interaction to necessarily reliant upon human interaction to di ldi ldisplay.display.

INTERPERSONAL CLUSTERINTERPERSONAL CLUSTER Opportunities are fueled by interaction with one or Opportunities are fueled by interaction with one or pp ypp y

more people.more people. ORGANIZATIONAL CLUSTERORGANIZATIONAL CLUSTER Opportunities typically arise within groups ofOpportunities typically arise within groups ofOpportunities typically arise within groups of Opportunities typically arise within groups of

people working together people working together ---- families, teams, and families, teams, and companies.companies.

20

Page 21: Operational Discipline: 15 Characteristics of great companies and their people

f ff f These fifteen characteristics are desirable in These fifteen characteristics are desirable in everyoneeveryone

Your evaluation of any person’s orYour evaluation of any person’s or Your evaluation of any person s or Your evaluation of any person s or organization’s “level” of operational organization’s “level” of operational discipline is based upon:discipline is based upon:discipline is based upon:discipline is based upon: ObservationsObservations InteractionsInteractionsInteractionsInteractions

The strength of your perception increases The strength of your perception increases with consistent with consistent displaydisplay How do you wipe out 10 attaboys?How do you wipe out 10 attaboys?

21

Page 22: Operational Discipline: 15 Characteristics of great companies and their people

The concept of operational discipline can help The concept of operational discipline can help p p p pp p p pdevelop:develop: A team made up of A team made up of level 5 leaderslevel 5 leaders and the ‘and the ‘right right pp 55 ggpeople on the buspeople on the bus’’

A A culture of disciplineculture of discipline throughout the organizationthroughout the organization▪▪ (Collins, (Collins, Good to GreatGood to Great))

The five practices that lead to the The five practices that lead to the mindfulnessmindfulnessneeded to become a needed to become a highhigh reliability organizationreliability organizationneeded to become a needed to become a highhigh‐‐reliability organizationreliability organization..▪▪ (Weick & Sutcliffe, (Weick & Sutcliffe, Managing the UnexpectedManaging the Unexpected))

22

Page 23: Operational Discipline: 15 Characteristics of great companies and their people

Operational Discipline supports the next business p p ppevolution toward managing operational excellence

Operational discipline supports a values-based management style

f This style is based upon a shared set of values Each value is not directly measurable These values must be sensed as important by allp y Operational discipline can help organizations

understand these values and support this style This approach provides long term benefitspp p g In a world of continual change; technological

changes, social changes, marketplace changes, only these common values stay the same

When this approach is realized, all stakeholders benefit.

23

Page 24: Operational Discipline: 15 Characteristics of great companies and their people

Discovering Operational DisciplineDiscovering Operational Disciplineparticipant guides are available at:participant guides are available at: Amazon BooksAmazon BooksAmazon BooksAmazon Books

▪▪ www.amazon.comwww.amazon.com HRD Press (also offers the HRD Press (also offers the Facilitator’s GuideFacilitator’s Guide))

▪▪ www hrdpress comwww hrdpress comwww.hrdpress.comwww.hrdpress.com AntiEntropicsAntiEntropics

▪▪ www.antientropics.comwww.antientropics.comrjwalter@antientropics comrjwalter@antientropics [email protected]@antientropics.com

V: 301.865.0015V: 301.865.0015C: 301.524.4998C: 301.524.4998F:301.865.2848F:301.865.2848

24

Page 25: Operational Discipline: 15 Characteristics of great companies and their people

These companies These companies and and  CITGOCITGO These companies These companies and and organizations are just a organizations are just a few who have used the few who have used the concept to begin concept to begin 

CITGOCITGO ConocoPhillipsConocoPhillips Amerada HessAmerada Hess Valero/PremcorValero/Premcorconcept to begin concept to begin 

enhancing the enhancing the affectiveaffectiveaspect of their total aspect of their total workforce competency workforce competency ––

ffff

Valero/PremcorValero/Premcor Rohm and Haas CompanyRohm and Haas Company BASF North AmericaBASF North America DuPontDuPont

hourly, technical staff, hourly, technical staff, and managementand management

It has been used in It has been used in 

AIChE/CCPSAIChE/CCPS Texas Chemical CouncilTexas Chemical Council EquistarEquistar

It has been used in It has been used in Venezuela, Brazil, China, Venezuela, Brazil, China, Australia, Canada, The Australia, Canada, The UK, and IndiaUK, and India

Georgia GulfGeorgia Gulf PraxairPraxair Eatel CommunicationsEatel Communications

BPBPUK, and IndiaUK, and India BPBP Sun Sun ChemicalChemical

25

Page 26: Operational Discipline: 15 Characteristics of great companies and their people

AntiEntropics, IncorporatedAntiEntropics, IncorporatedP.O. Box 692P.O. Box 692

kkNew Market, MD 21774New Market, MD [email protected]@antientropics.com

i ii iwww.antientropics.comwww.antientropics.com

26

Page 27: Operational Discipline: 15 Characteristics of great companies and their people

Our chief desire is to find Our chief desire is to find someone who will inspire us to someone who will inspire us to be what we know we could be.be what we know we could be.

EmersonEmersonEmersonEmerson

27