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Operational Plan

2016-2017

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Contents

Overview 3

Key Strategic Goals 7

1. Working in partnership with our community 8

2. Setting policy and strategy 9

3. Quality service delivery 10

4. Looking after community assets 11

5. A sustainable Council 12

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Overview

Our Vision:

Our Mission:

Noosa Council’s 5 year Corporate Plan 2014 - 2019 sets the overarching strategic goals and key priorities for the five year period from 2014 to 2019.

The achievement of our strategic goals and key priorities over the five year period is supported by an annual Operational Plan and annual Branch Plans.

These documents provide the specific detail and direction for significant projects and “business as usual” activities for the relevant financial year.

Annual Budget

Our annual budget provides the financial framework for the organisation to deliver outcomes for our community. In accordance with the Local Government

Act and Regulation, the annual budget sets out the funding parameters for both the significant projects and initiatives contained in the Operational Plan, as

well as our core Council services contained in our Branch Plans. This process ensures every activity undertaken by the organisation is appropriately

funded and carefully planned. Our annual budget also assists Council in achieving its long term financial goals as set out in Council’s Financial

Sustainability Policy.

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Overview (cont’d)

Operational Plan 2016/17

Our Operational Plan 2016/17 details the significant initiatives that our Council will undertake during the 2016/17 financial year as we progress further

towards the achievement of our strategic goals and key priorities set out in the Corporate Plan 2014 - 2019. The Council intends to review its

Corporate Plan in 2016/17.

In accordance, with the Local Government Regulation, the annual Operational Plan must state how the local government will:

Progress the implementation of the five year Corporate Plan; and

Manage operational risks.

Compliance with the above legislative requirements will be achieved as follows:

The Operational Plan will clearly identify the linkage between each project and our key strategic goals set out in our Corporate Plan

Major projects will have a detailed project plan, which will include an assessment of operational risks in accordance with Council’s Risk Management

Framework.

The Chief Executive Officer will report to Council on a quarterly basis on the progress towards achieving Council’s Operational Plan.

Annual Branch Plans 2016/17

Whilst the Operational Plan specifies the significant initiatives and projects which Council will undertake over the next 12 months, our ‘business as usual’

activities must also be subject to careful planning and regular review to ensure the organisation continues to deliver and further improve services provided

to our community.

Each of our branches within Council will have a detailed Branch Plan for the 2016/17 financial year. Each Branch Plan will be reviewed on a quarterly

basis by the relevant Branch Manager and Director. Directors will provide a report to Council in February, May, August and November on their

Department’s progress. The CEO will provide an annual ‘wrap up’ report to Council in July 2017.

Each Branch Plan will contain the following detail:

The relevant Branch’s objectives with linkages to our Corporate Plan strategic goals;

“Business as usual” activities planned for the next 12 months including projects approved in the 2016/17 budget process; and

Key dates, milestones and performance measures for various business activities over the 12 month period.

A comprehensive risk assessment towards achieving annual Branch objectives will be undertaken in accordance with Council’s Risk Management

Framework.

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Corporate planning framework

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Corporate reporting framework

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Key strategic goals

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1) Working in partnership with our community

No. Project Responsibility

1 Electric Bus trial in conjunction with Translink Director Planning & Infrastructure

2 Implementation of Local Economic Plan Senior Economic Development Officer

3 Implementation of Social Strategy Community Development Coordinator

4 Implementation of Transport Strategy Infrastructure Planning & Design Manager

5 Implementation of Waste Reduction and Recycling Plan Waste & Environmental Health Manager

6 Waterways Protection - Inspection and Education Program Waste & Environmental Health Manager

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2) Setting policy and strategy

No. Project Responsibility

1 Development of new Corporate Plan Executive Manager

2 Development of new Planning Scheme Planning Scheme Project Manager

3 Development of Digital Transformation Strategy Chief Executive Officer

4 Implementation of Heritage Levy Strategy Director Community Services

5 Management of Noosa River Environment Officer (Rivers & Coast)

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3) Quality service delivery

No. Project Responsibility

1 Delivery of Capital Works Program on time and within budget Director Planning & Infrastructure

2 Ernest Street and Hilton Terrace intersection upgrade works Infrastructure Planning & Design Manager

3 Delivery of Customer Satisfaction Survey Executive Manager

4 Waste Tender and Contract Waste & Environmental Health Manager

5 Implementation of Council’s preferred option of a one stop Customer Service Centre Executive Manager

6 Signage audit, education and compliance program Planning & Environment Manager

7 Footpath trading audit, education and compliance program Property & Facilities Manager

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4) Looking after community assets

No. Project Responsibility

1 Development of Noosaville Foreshore Management Plan Property & Facilities Manager

2 Development of Bushland Reserve Plans Parks & Natural Areas Coordinator

3 Rufous Street project Director Community Services

4 Progress Beckmans Road upgrade Director Planning & Infrastructure

5 Library collection upgrade Libraries & Galleries Manager

6 Noosa North Shore Campground redevelopment Executive Officer

7 Park Road Boardwalk upgrade project Infrastructure Planning & Design Manager

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5) A sustainable Council

No. Project Responsibility

1 Development of Sustainability measures aligned with Council’s adopted Sustainability Principles Executive Manager

2 Implementation of Emission Reduction Policy Executive Manager

3 Implementation of ICT Roadmap Director Corporate Services

4 Implementation of Workplace Health and Safety Action Plan Human Resources Manager

5 Implementation of Asset Management roadmap Asset Planning Coordinator