Operations andMaintenance Manual

Carmichael Recreation CenterNorth Carolina State University

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PRT 250 Project

Group 11

Robert CaldwellLeighton Foster

Jonathan SchadtMegan Lovett

Letter to Personnel

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This Operations and Maintenance Manual for the Carmichael Recreation Center

was a semester long project done by four members in the Facility Maintenance class in

the Parks, Recreation, and Tourism department. Special thanks goes to Robert

Caldwell, Leighton Foster, Megan Lovett, and Jon Schadt for their hard work on this

project. This manual is an overview of the day to day operations that occur at the

Recreation Center and also contains matrixes and organizational charts. Along with

Risk Assessments that need to be taken into consideration and Maintenance

Implantation procedures. This document also provides job descriptions for many of the

positions held at this facility. When employees read this manual they will gain

knowledge of how the center runs, it’s responsibilities and duties, and what plan of

action when a problem arises.

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Contents

Part I INTRODUCTION 6

Facility Description 6Administrative/ Employee Structure

7Organizational Chart

7Job Descriptions 8Employee Policies 16

Part II INVENTORY OF FACILITIES/PROGRAMS 25

Indoor Facilities & Floor Plans 25Peak Times 29Support Facilities 30

Part III RISK ASSESSMENT AND MANAGEMENT IMPLEMENTATION 32

Risk Management Implementation 33Assumption of Risks 33Safety Assessment 34Insurance 35

Part IV MARKETING 36

Product Development 36Promotional Efforts 36Target Markets 37Public Relations 37

Part V JOB TASK ASSESSMENT

39Tasks 39Standards 40, 41Skills & Abilities 40, 42Scheduling 40-42Evaluations and Procedures

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Appendix ARTICLES & RESOURCES 44

Part I

Facility Description

Carmichael Recreation center was opened in 2007. It was built to meet thefitness demands of the students at North Carolina State University. Before theRecreation center was opened, Carmichael Gymnasium only had five treadmills in theentire building and not many more cardio machines. In fact, the 125 fitness classesthat are offered by the university were scheduled on one of the basketball courts. Thisposed many scheduling problems because the basketball courts are used for manydifferent activities including P.E. and intramural classes.

The Carmichael Recreation Center is located at the south end of the CarmichaelComplex. It offers three stories of fitness, cardio, and leisure space.. It features a juicebar, four aerobic studios and over 10,000 square feet of cardio and weight trainingequipment. Carmichael Recreation Center also features a massage therapy studio,personal training rooms, plasma screen tvs and cardio theatre, stretching area, towelservice and hands-free water refilling stations. Carmichael Recreation Center is apartof North Carolina State University so the centers hours and schedules coincide withthe universities academic schedule to best serve the students and members.

There are three goals and objectives the management team of the Recreation Centerstrive to achieve:

1. To provide quality and diverse recreation and fitness programs, services andfacilities to the NC State community that enhances student success.

2. To create a safe and welcoming environment that fosters healthy, active,balanced lifestyles, social development and lifelong wellness.

3. To complete the college experience by intentionally developing students throughexperiential learning in a supportive, challenging and fun environment.

The Carmichael Recreation Center Managers have several objectives. All of theobjectives are centered to providing the students of North Carolina State University

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with great recreational and physical activity opportunities.

The philosophy of the management team is to motivate two main objectives:

The first objective is to promote a healthy lifestyle to the students. College is a newenvironment for the students who come to the University. Working in physical activitywith the new pressures and obligations of college can be challenging. Having a fullyequipped and staffed recreation center will help promote a healthy lifestyle to thestudents.

The second objective is to provide convenient, challenging, and new ways for thestudents to participate in physical activity. Through offering a variety of fitnessclasses the students can shape their own fitness experiences. The classes they offerrange from ab workout classes to Zumba/dance classes. The Carmichael RecreationCenter also have many different workout machines and free weights. The students canwork out as they please with the machines.

Administrative/ Employee Structure

Organizational Chart -

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Optimal Number of personnel:Administrative: 30 personnelStudent/Day to Day Employees: 10 employees per facility position to account forscheduling and conflicts. 1 per marketing position. 97 total employees would beoptimal.

Facility Positions:

Equipment Room Monitor: (Starting hourly rate: $7.25)•Customer Service Representative for the Equipment Room•Check out equipment to patrons for daily and semester rentals•Assist with laundry procedures for clothing and towels•Enforce all policies related to the Equipment Room•Work with full-time clerks and treat all patrons in a courteous manner representativeof Team Carmichael•Reporting any injuries to Gym Manager Hours: Monday-Thursday 6:00 am – 11:00 pm, Friday 6:00 am – 9:00 pm, Saturday9:00 am – 7:00 pm, Sunday 12:00pm – 9:00 pm

Facility Monitor: (Starting hourly rate: $7.25)The area monitor is responsible for overseeing the activities throughout the CarmichaelGym Complex and providing information concerning the use of the facilities. Entrance isa main responsibility of this position.•Enforcing the guidelines established for the Carmichael Gymnasium complex.•Dealing courteously and consistently with all individuals.•Reporting any injuries to the Gym Manager and initiating appropriate First Aidprocedure.•Reporting any unsafe or damaged equipment to the Gym Manager.Hours: Monday-Thursday 6:00 am – 11:00 pm, Friday 6:00 am – 9:00 pm, Saturday 9:00am – 7:00 pm, Sunday 12:00pm – 9:00 pm

Customer Service Representative-CSR (Starting hourly rate: $7.50)This position is responsible for customer service at the front entrance of the UniversityRecreation Office. Duties include telephone calls, facility usage tracking, retail sales,membership application and guest pass processing and process payment via the cashregister.

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•Serving customers at counter to include disseminating facility information, answeringquestions about guidelines and opportunities and approving•Following all guidelines for the sale of memberships and usage of cash register.Entering all membership database information and researching problems whenappropriate.

* Possess effective written and verbal communication skills.* Possess the ability to interact with patrons, participants, professional staff,

and coworkers in a professional manner. * Possess the ability to communicate clearly, effectively and be able to deal withpeople appropriately.

* This position requires training in fiscal policies, program guidelines and eligibilitypolicies, and database management prior to full assignment of tasks.Hours: Monday-Friday 6:00 am – 11:00 pm, Saturday 9:00am-7:00pm, Sunday12:00am- 9:00pmResponsibilities include, but are not limited to:

* Provide exceptional customer service to all patrons/participants in the office byproviding program information and answering questions according to guidelines.

* Follow all guidelines for the sale of fee-based programs and usage of cashregister.

* Adhere to all cash handling policies and procedures.* Answer and route phone calls.

* Track and organize participation information and manual entry of participation asnecessary.

* Support professional staff in program operations as needed.* Perform other duties assigned by Personnel Manager.* Represent NCSU Campus Recreation in a professional and positive manner at

all times.Starting Hourly Rate: $7.75

Fitness Monitor- 3rd floor Rec Center: (Starting hourly rate: $7.50)This monitor is responsible for overseeing the third floor of the Rec Center(Playground) and providing information concerning safety and usage of the facility.•Enforcing the guidelines established for the Rec Center including safety and properusage of equipment.•Reporting any injuries to the Rec Center Manager and initiating appropriate First Aidprocedure.•Reporting any unsafe or damaged equipment to the Gym Manager.Hours: Monday-Friday 6:00 am – 11:00 pm, Saturday 9:00am-7:00pm, Sunday12:00am- 9:00pm

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Event Supervisor (summer only): (Starting hourly rate: $8.00)The Event Supervisor is responsible for overall supervision of scheduled events and forupholding all rules and guidelines established by Carmichael Complex Facilities andOperations during all events. This position will serve as a direct liaison between CCFOevent management and rental groups, athletic camps, etc.•Ensuring that the building is closed at the prescribed times, and returning the buildingto pre-event condition at the close of the event.•Customer service, handling complaints and problems and explaining gymnasium rulesand guidelines to event patrons, providing necessary, event-specific information tostudent event monitors to ensure that correct, consistent information is disseminatedthrough the event.•Providing first response medical support and activating departmental emergencyprotocols as need arises.Hours: Monday-Sunday 6:00am-11:00pm

Event Monitor (summer only): (Starting hourly rate: $7.25)The Event Monitor is responsible for controlling access to and providing accurateinformation about events held in the Carmichael Complex.•Controlling access to events housed in the Carmichael complex.•Collecting accurate entrance and participation data for events housed in CarmichaelComplex.•Customer service to event participants and spectators to include providing locationof restrooms, areas etc. in Carmichael Gymnasium and directions to various places inthe Greater Raleigh area.Hours: Monday-Sunday 6:00am-11:00pm

Event Management Program Assistant (Starting Hourly Rate: $8.00)•Schedule the summer event reservations and staff schedule with Excel•Edit and update the event summaries and files as needed.•Prepare signage, necessary paperwork, event equipment and storage areas for thesummer.•Meet with the coaches, when available, to be part of the planning process.•Assist with summer event team training Backup for event monitors and managers, if qualified

Fitness:

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Fitness Customer Service RepresentativeThe Customer Service Representatives are responsible for customer service in theCampus Recreation Fitness suite. CSR’s will greet and welcome participants, answertelephone calls, make appointments, track participation, and process payments via thecash register.Responsibilities include, but are not limited to:

* Providing optimal customer service to all patrons/participants in fitness area byproviding program information and answering questions according to guidelines

* Following all guidelines and sound audit procedures concerning the payment forprograms and services.

* Answering and routing phone calls.* Schedule appointments for service personnel.* Supporting Fitness Department professional staff in program operations as

assigned.* Conducting oneself in a professional manner at all times that aligns with thevalues, philosophies, and standards of the NCSU Campus Recreation Department.

* Performing other duties assigned by the Assistant Director, Fitness.Required Qualifications:

* Possess the ability to communicate clearly, effectively and be able to dealwith people appropriately.

* Possess the ability to interact with patrons, participants, professional staff, andcoworkers in a professional manner.* This position requires training in fiscal policies, program guidelines and eligibilitypolicies, and database management prior to full assignment of tasks.

Starting Hourly Rate: $7.75

Group Fitness InstructorGroup Fitness Instructors are responsible for teaching safe and effective fitnessclasses to the NC State University population. They will provide fun and motivationalinstruction and education on the benefits of healthy living through exercise.Responsibilities include, but are not limited to:

* Planning, preparing, and instructing safe and effective group fitness classesfollowing the established program protocol.* Maintaining knowledge of general fitness, wellness, anatomy, kinesiology, andphysiology as it relates to human movement and muscular conditioning.* Displaying a positive, enthusiastic, and professional demeanor towards all NCState patrons, coworkers, and supervisors.

* Maintaining clean, appropriate, and professional teaching attire.* Attending in-service trainings and other mandatory meetings each semester.

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* Assisting with maintaining stereo, music, video, and equipment inventories.* Following all rules and regulations outlined in the Campus Recreation Policy and

Procedures Manual.* Conducting oneself in a professional manner at all times that aligns with thevalues, philosophies, and standards of the NCSU Campus Recreation Department.* Performing other duties assigned by the Assistant Director – Fitness or otherappropriate full-time team member.

* Participating in Campus Recreation Special Events.Required Qualifications:

* Must have successfully completed the Group Fitness Instructor TrainingProgram through NC State Campus Recreation or successfully completed anevaluation process administered by the Coordinator and/or Assistant Director -Fitness.* Currently certified or willing to be certified in Adult CPR/ First Aid, and AEDthrough the American Red Cross.

Starting Hourly Rate: $8.25

Fitness Personal TrainerPersonal Trainers are responsible for prescribing safe and effective fitness workoutsto the NC State University population. They will provide fun and motivational instructionand education on the benefits of healthy living through exercise.Responsibilities include, but are not limited to:

* Planning, preparing, and instructing safe and effective personal training sessionsfollowing the established program protocol.* Maintaining knowledge of general fitness, wellness, anatomy, kinesiology, andphysiology as it relates to human movement and muscular conditioning.* Displaying a positive, enthusiastic, and professional demeanor towards all NCState patrons, coworkers, and supervisors.

* Maintaining clean, appropriate, and professional teaching attire.* Attending in-service trainings and other mandatory meetings each semester.* Assisting with maintaining personal training and fitness assessment equipment

inventories.* Following all rules and regulations outlined in the Campus Recreation Policy and

Procedures Manual.* Conducting oneself in a professional manner at all times that aligns with thevalues, philosophies, and standards of the NCSU Campus Recreation Department.

* Participating in Campus Recreation Special Events.* Performing other duties assigned by the Assistant Director – Fitness, or otherappropriate full-time, professional team member.

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Required Qualifications:* Must be currently certified by a nationally accredited personal trainingcertification (i.e., ACE, AFAA, ACSM, NASM, etc.).* Currently certified or willing to be certified in Adult CPR/ First Aid, and AEDthrough the American Red Cross.

Starting Hourly Rate: $12.00

Fitness Program MonitorA Fitness Monitor manages all set up, monitoring, and take down operations related toGroup Fitness classes, specialty classes, and/or Fitness workshops.Responsibilities include, but are not limited to:

* Arriving early before class to unlock studio and storage closet doors and setroom for participation.

* Track participation in RecTrac System through manual entry and/or use ofPDA’s.

* Taking attendance at the start and 15 minutes into the class/workshop.* Assisting the class/workshop Instructor as needed.* Putting away keys, participation binder and PDA at the end of final class.* Attending meetings and required team-training sessions.* Maintaining clean, appropriate, and professional attire.

* Conducting oneself in a professional manner at all times that aligns with thevalues, philosophies, and standards of the NCSU Campus Recreation Department.* Performing other duties assigned by the Coordinator, Fitness or otherappropriate professional team members.

Required Qualifications:* Currently certified or willing to be certified in Adult CPR/ First Aid, and AEDthrough the American Red Cross.

* Possess the ability to communicate clearly, effectively and be able to dealwith people appropriately.Starting Hourly Rate: $7.50

Marketing:

Marketing AgentMarketing Agents are responsible for assisting the Assistant Director - Marketing withthe creation, development and implementation of all marketing materials.Responsibilities include, but are not limited to:

* Following a timeline in executing activities.

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* Representing Campus Recreation fairly, consistently and professionally.* Distributing Campus Recreation material in the specified manner.* Developing ideas for increasing participation in the Campus Recreation

program.* Participating in special events as needed.* Performing other duties assigned by the Assistant Director – Marketing.

Required Qualifications:* Desire to gain experience in an area of Marketing as it relates to Campus

Recreation .* Enthusiasm for promoting the department programs and services.* Ability to work independently in developing creative programs for the

department.* Experience in working with a PC. Knowledge in using computer software including,Adobe InDesign, Photoshop, Illustrator, Macromedia Dreamweaver and Fireworkspreferred.

* Minimum of 5 hours per week.Hours: Monday - Friday, 8 am - 6 pm; during various events as neededStarting Pay Rate: $7.75

Marketing Demo Team MemberThe marketing demo team member, under the direction of the Assistant Director willserve the Department of Campus Recreation throughout the summer as the primaryorientation representative.Responsibilities include, but are not limited to:

* Representing and distributing Campus Recreation materials during orientationsessions

* Representing Campus Recreation at RecFest* Representing Campus Recreation fairly, consistently and professionally* Performing other duties assigned by the Assistant Director - Marketing

Required Qualifications:* Enthusiasm for promoting the department programs and services* Ability to excel in a dynamic and challenging atmosphere* Strong verbal communication skills*Ability to communicate clearly and effectively to diverse audiences*Represent Department of Campus Recreation in a professional manner at all

timesStarting Pay Rate: $7.75

Marketing Graphic Designer

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The Graphic Designer, under the direction of the Assistant Director is responsible forassisting with all the design and creation of all publications, websites, logos and otherdesign for the department.Responsibilities include, but are not limited to:Develop logos, publicity, marketing materials, etc. as requested by the department

* Develop promotional materials for events such as RecFest, Intramural Leagues,Outdoor Adventure trips, and other large campus events. Promotional materialsmay include: Press Releases, Newspaper Ads, Posters, Brochures, T-shirts,Table Tents, etc.

* Develop and disseminate publicity for other programs, as needed *Develop and update brochures for the department

* Assist with maintaining the departmental website and social media sites*Assist with special event marketing*Assist in drafting and distributing communication materials including press

releases, website content and newsletters* Other duties as assigned*Attention to detail and ability to accept direction

*Creativity*Understands the fundamental principles of graphic design and layout*Can use Macintosh computers proficiently* Knowledge of Adobe products including Illustrator, Photoshop, InDesign and

Dreamweaver* Strong leadership and organizational skills* Ability to excel in a dynamic and challenging atmosphere* Strong written and verbal communication skills* Ability to work weekdays, evenings and weekends as needed to meet

deadlinesHours: Monday - Friday, 8 am - 6 pm, other hours as neededStarting Hourly Rate: $10.00

Marketing AgentMarketing Agents are responsible for assisting the Assistant Director - Marketing withthe creation, development and implementation of all marketing materials.Responsibilities include, but are not limited to:

* Following a timeline in executing activities.* Representing Campus Recreation fairly, consistently and professionally.* Distributing Campus Recreation material in the specified manner.* Developing ideas for increasing participation in the Campus Recreation

program.

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* Participating in special events as needed.* Performing other duties assigned by the Assistant Director – Marketing.

Required Qualifications:* Desire to gain experience in an area of Marketing as it relates to Campus

Recreation .* Enthusiasm for promoting the department programs and services.* Ability to work independently in developing creative programs for the

department.* Experience in working with a PC. Knowledge in using computer software including,Adobe InDesign, Photoshop, Illustrator, Macromedia Dreamweaver and Fireworkspreferred.

* Minimum of 5 hours per week.Hours: Monday - Friday, 8 am - 6 pm; during various events as neededStarting Pay Rate: $7.75

Marketing Technology SpecialistThe Technology Specialist is responsible for assisting the Assistant Director –Marketing with web maintenance, print and web-based publications, development andexecution of marketing projects, and special events.Responsibilities include, but are not limited to:

* Assist in the development and routine maintenance of the Department websiteusing established programs.

* Assist with the development of Campus Recreation publications, print andweb-based.

* Develop and assist in the implementation of ideas for increased participation indepartmental activities.

* Assist in the coordination and attend departmental collaborative specialevents and information fairs.

* Assist with multi-media projects.* Research ideas for website features/design and help implement these ideas

into future programs.* Performing other duties assigned by the Assistant Director – Marketing.

Required Qualifications:* The desire to gain experience in an area of Marketing as it relates to Campus

Recreation.* Enthusiasm for promoting the department programs and services.* Ability to work independently in developing creative programs for the

department.* Experience in working with a PC. Knowledge in using computer software including,

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Adobe InDesign, Photoshop, Illustrator, Macromedia Dreamweaver and Fireworkspreferred.

* Minimum of 6-8 hours per week.Hours: Monday - Friday, 8 am - 6 pm; during various events as neededStarting Hourly Rate: $8.25

Contracted services:Carmichael Recreation Center has several contracted services. It contracts out itshousekeeping services to keep the center clean and presentable to the students andmembers. Another contracted service is security services provided by the university.Fitness companies are contracted to come in and do preventive maintenance on thefitness equipment and machines. It also contracts DirecTV, landscaping and pestcontrol.

Employee Policies

TrainingOnce hired into a position at Carmichael Recreation Center you will attend anorientation that explains more in depth the expectations of the job. During theorientation you will also receive information on different employee policies such asdress code, time-off requests, etc. During your first two weeks on the job you will betrained with a mentor. This mentor will be with you through your first shifts to answerany questions and to show you how to do all of your responsibilities.

EvaluationYou will be evaluated several times while you are employed at Carmichael RecreationCenter. You will be evaluated at 6 weeks, 3 months, 6 months and every yearthereafter. You will be evaluated on how well you complete the tasks andresponsibilities during your shifts and how you interact with the patrons of theCarmichael Recreation Center. Also, this is a time for you to give your supervisorfeedback on different aspects of your job.

New Employees:

Once you have been hired, you must bring the following documents toOrientation. Everyone should receive an email with the documents, and packets

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will be available at Orientation if there are any printing issues. New employeesshould bring all supporting I-9 documents to Orientation. There is a two weekgrace period, anyone failing to supply documentation within two weeks ofOrientation will forfeit their position with University Recreation.

I-9 Form, Employment Eligibility Verification with original, current documents, nocopies can be accepted.*Personal Information FormPersonal Data SheetAcceptance of Temp TermsSafety Training Checklist*Please bring one document from List A OR one from List B and List C. InternationalStudents should bring a Passport, Form I-94 and I-20.

List A (Documents that establish both identity and employment eligibility)● United States Passport● Permanent Resident Card or Alien Registration Receipt Card (I-551)● Temporary Resident Card (I-688)● Employment Authorization Document (I-766, I-688B, or I-688A)● Foreign Passport with temporary I-551 stamp● For aliens authorized to work only for a specific employer, foreign passport

with Form I-94 authorizing employment with this employerList B (Documents that establish identity only)

● Driver's license issued by a state or outlying possession● ID card issued by a state or outlying possession● Native American tribal document● Canadian driver's license or ID card with a photograph (for Canadian aliens

authorized to work only for a specific employer)● School ID card with a photography● Voter's registration card● U.S. Military card or draft record● Military dependent's ID Card

List C (Documents that establish employment eligibility only)● Social Security account number card without employment restrictions● Original or certified copy of a birth certificate with an official seal issued by

a state or local government agency● Certification of Birth Abroad● US Citizen ID Card● Native American tribal document

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● Form I-94 authorizing employment with this employer (for aliens authorizedto work only for a specific employer)

No I-9 Documentation?An employee who fails to produce the required document, or a receipt for areplacement document (in the case of lost, stolen or destroyed documents), withinthree business days of the date employment begins, can be terminated. An employeewho shows a receipt has ninety days to present the original documents.Online Harassment TrainingPlease follow the link http://www.ncsu.edu/project/oeo-training/harassment/ tocomplete the online harassment training.

Termination of employment:

Either Carmichael Recreation Complex or the employee may initiate separation.Carmichael encourages employees to provide at least two weeks (10 days) writtennotice prior to intended separation. After receiving such notice, an exit interview will bescheduled by the Executive Director or his or her designee. The Executive Director hasthe authority to employ or separate all other employees.

Circumstances under which separation may occur include:

1. Resignation. Employees are encouraged to give at least 10 business days ofwritten notice. Since a longer period is desired, the intention to resign should be madeknown as far in advance as possible. Employees who resign are entitled to receiveaccrued, unused Vacation benefits.

2. Termination or Layoff. Under certain circumstances, the termination or layoff of anemployee may be necessary. Employees who are terminated or laid off are entitled toreceive accrued, unused vacation benefits. The Executive Director has authority todischarge an employee from the employ of Carmichael Recreation Center. As statedabove, all employment at Carmichael Recreation Center is “at‐will.” That means thatemployees may be terminated from employment with Carmichael Recreation Centerwith or without cause, and employees are free to leave the employment of CarmichaelRecreation Center with or without cause. Reasons for discharge may include, but arenot limited to:

● Falsifying or withholding information on your employment application that didor would have affected Carmichael Recreation Center’s decision to hire you (this

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conduct will result in your immediate termination);● Falsifying or withholding information in other personnel records including

personnel questionnaires, performance evaluations or any other records;● Performance at work below a level acceptable to Carmichael Recreation Center

orthe failure to perform assigned duties;

● Failure to complete required time records or falsification of such time records;● Insubordination;● Refusing to work reasonable overtime;● Negligence in the performance of duties likely to cause or actually causing

personal injury or property damage;● Fighting, arguing or attempting to injure another;● Destroying or willfully damaging the personal property of another, including

Carmichael Recreation Center’s property;● Breach of confidentiality;● Using or appearing to use for personal gain any information obtained on the job,

which is not readily available to the general public or disclosing suchinformation that damages the interests of Carmichael Recreation Center or itscustomers or vendors;

● Placing oneself in a position in which personal interests and those ofCarmichael Recreation Center are or appear to be in conflict or might interfere

withthe ability of the employee to perform the job as well as possible;

● Using Carmichael Recreation Center property or services for personal gain ortaking, removing or disposing of Carmichael Recreation Center material, suppliesor equipment without proper authority;

● Gambling in any form on Carmichael Recreation Center property;● Dishonesty;● Theft;● The possession, use, sale or being under the influence of drugs or other

controlled substances or alcoholic beverages during working hours or on theCarmichael Recreation Center premises at any time in violation of CarmichaelRecreation Center policies.

● Carrying or possessing firearms or weapons on Carmichael Recreation Centerproperty;

● Excessive tardiness or absenteeism whether excused or unexcused;● Unauthorized absence from work without proper notice; and engaging in

discriminatory or abusive behavior, including sexual harassment.● At the sole discretion of the Executive Director, the employee may be asked to

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leaveimmediately or be given a period of notice.

Leave:

Paid time off (P.T.O.)Carmichael believes in providing employees with adequate time away from work sothey will remain productive, enthusiastic, and creative while at work. Since the facilityis open and in operation throughout the year, including most holidays, the flexibility tofull-time staff members through Paid Time Off (PTO). With Paid Time Off, full-timeemployees accumulate hours to be used when they wish or need to be away from workfor reasons such as vacations, personal or family illness, holidays, personal business,bereavement/funeral leave, or any other time off.

EligibilityFull-time employees are eligible for PTO. Part-time, seasonal, and contractemployees are not eligible for PTO.

Accruing Paid Time OffAn employee will be credited with PTO on a bi-weekly pay period basis and mayimmediately begin using PTO at the discretion of the employee’s supervisor.Employees must be employed by the Carmichael Recreation Center at both thebeginning and the end of the pay period in order to receive credit for that pay period.

CarryoverThere are a maximum number of PTO hours that an employee may accumulate asoutlined in the chart above. Hours are capped once the maximum is reached, andaccumulation of hours stops. As soon as the employee begins to use PTO again, theemployee will begin to accumulate hours again.

Rate of PayPTO is computed at each employee’s straight time pay rate. Paid Time Off atTermination of Employment. Employee’s may not receive pay instead of time off forPTO, except when ending employment. If an employee terminates, unused PTO thathas been accrued will be paid to the employee. Unused PTO paid in the final checkdoes not extend the date of termination.

PTO should be scheduled in advance and approved by an employee’s supervisor,except in cases of illness or emergency. At the supervisor’s discretion, a doctor’s

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note may be required.

HolidaysHoliday requests will be based on a number of factors including program and facilityneeds, staffing requirements and number of requests. If a facility is closed on aholiday, employee’s must report the time not worked as PTO.

Paid Time Off TrackingNon-exempt employees are required to take PTO in minimum increments of one hour.Exempt employees are required to take PTO in minimum increments of four hoursexcept when on FMLA, PTO may be used in minimum increments of one hour.

Extended leave planThe purpose of the Extended Leave Plan (ELP) is to provide full-time employees withcompensated time off for absences in excess of ten consecutive workdays due to acatastrophic illness or injury.

Definition Of Serious/Catastrophic Illness Or InjuryFor purposes of this policy, a catastrophic illness or injury is an illness or injury which isexpected to incapacitate the employee for an extended period of time. Catastrophicillness or injury may also include a debilitating illness or injury of an immediate familymember that results in the employee being required to take time off from work for anextended period to care for the family member. Immediate family shall mean a parent,spouse or child whether related by blood, adoption or marriage. There may be someexceptions to this definition of immediate family member with approval of thePresident/CEO. Pregnancy and childbirth, including a cesarean delivery are notconsidered a catastrophic illness. However, medical complications that arise frompregnancy and childbirth shall be considered.

TimeframeAbsences must be during a consecutive time period. There may be some exceptionsforintermittent absences with approval of the director of Carmichael Recreation Center.

Accruing ELPFive days per year, pro-rated per pay period, will be credited to an employee’s ELP.The size of an employee’s ELP is limited to 40 days (320 hours).

Using ELP

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An employee should request to use ELP by first contacting their supervisor then HumanResources who will determine if the absence qualifies for using ELP. Employees mustbe willing to, at any time, provide additional information and/or a physician’s statementupon request. Failure to provide this information may result in denial or discontinueduse. Employees that qualify for FMLA may be allowed to use ELP during their absencedepending on the qualifying condition. The use of ELP does not, however, extend thetwelve weeks of leave available under FMLA. ELP is intended to help alleviate thefinancial strain of having to take unpaid leave during this period.

ELP At Termination Of EmploymentUpon termination, there is no cash-out option for unused credits in an employee’s

FAMILY AND MEDICAL LEAVE ACTBasic Leave Entitlement FMLA requires covered employers to provide up to 12 weeksof unpaid, job-protected leave to eligible employees for the following reasons: forincapacity due to pregnancy, prenatal medical care or child birth; to care for theemployee’s child after birth, or placement for adoption or foster care; to care for theemployee's spouse, child or parent (but not in-law) with a serious health condition; orfor a serious health condition that makes the employee unable to perform theemployee’s job.

Military Family Leave EntitlementsUnder the FMLA, eligible employees with a spouse, son, daughter, or parent on activeduty or call to active duty status in any branch of the armed forces in support of acontingency operation may use their 12 week leave entitlement to address certainqualifying exigencies. Qualifying exigencies may include, issues arising from ashort-notice deployment, attending certain military events, arranging for alternativechildcare, addressing certain financial and legal arrangements, attending certaincounseling sessions, attending post-deployment reintegration briefings, and spendingtime with a service member who is on short-term rest and recuperation leave. FMLAalso includes a special leave entitlement that permits eligible employees to take up to26 weeks of leave during a single 12 month period to care for a coveredservicemember. A covered servicemember is a current member of the armed forceswho incurred a serious injury or illness in the line of active duty that makes theservicemember medically unfit to perform his or her dutiesand for which the servicemember is (i) undergoing medical treatment, recuperation ortherapy, (ii) is in outpatient status, or (iii) is on the temporary disabled list. Other militaryleave provided under state law may also be available to you. Contact HumanResources for determination of eligibility.

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Requests For FMLA LeaveAn employee should request FMLA leave by first contacting their supervisor and HumanResources, then completing the appropriate certification form and returning it toHuman Resources for consideration of eligibility. Full-time employees may be requiredto use their HELP and PTO hours while on FMLA leave.If an employee on FMLA leavefails to return to work or to contact the YMCA no later than the next business dayfollowing the expiration of FMLA leave, the employee will be considered to havevoluntarily resigned.April 2012 44FMLA Rights Posted the foregoing is a generaloverview of FMLA rights. Specific rights under the Family and Medical Leave Act andFamily Military Leave Act are posted at each location.April 2012 45

Other leave of absences without payAn employee may be eligible for a leave of absence without pay, if a situation arisesthat temporarily prevents an employee from working but does not qualify under FMLA.Requests for a leave of absence must be submitted in writing to the employee’ssupervisor as far in advance as possible. The request will be reviewed on acase-by-case basis by the employee’s supervisor, Human Resources and ExecutiveDirector or the President/CEO. The decision to approve or disapprove will be basedon the circumstances, length of time requested, job performance, attendance andpunctuality record, reasons for the leave, the effect of the employee’s absence on thedepartment, and the expectation that the employee will return to work when the leaveexpires.

Continuing Benefit Plan CoverageDepending on the length of the unpaid absence, a full-time employee’s medicalcoverage may end. In this case, employees may have the opportunity of continuingtheir benefits for a period as required by COBRA. Unemployment Insurance benefitscannot be collected while on a leave of absence without pay.

Returning/Not Returning From A LeaveDue to the nature of our business, Carmichael cannot guarantee that an employee’sjob will remain available or that a comparable position will exist when an employeereturns from an unpaid leave of absence. When an employee is ready to return, theCarmichael rec. center will attempt to reinstate the employee to the former position orto one with similar responsibilities. If the position or a similar position is not available,the employee’s employment with Carmichael will formally end.

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An employee who returns to work following an unpaid leave of absence will beconsidered as having continuous service. If an employee does not return, thetermination date is the last day of the authorized leave period or the date the employeenotifies his or her supervisor that the employee is not returning, whichever is sooner.April 2012 46

Military leaveEmployees, will be granted an unpaid leave of absence for military service, training orrelated obligations in accordance with applicable law. Full-time employees on militaryleave may, but are not required to, substitute their accrued paid leave time for unpaidleave. At the conclusion of the leave, reemployment rights correspond to existingapplicable laws.

Requests For Military LeaveEmployees should request military leave by first contacting their supervisor, the HumanResources. Requests should be made as far in advance as possible.

Jury Duty pay while on dutyCarmichael pays full-time employees their regular pay while on jury duty. Thecompensation they receive for serving as jurors is payable to Carmichael upon receiptof jury compensation. Employees may keep their juror travel allowances, which have noeffect on how much pay employees receive.Part-time employees are responsible fornotifying their supervisor of their summons and working with the supervisor to secure asubstitute. Part-time employees will not be paid their regular pay while on jury duty butwill be allowed to keep the compensation they receive for serving as jurors.

Requesting LeaveEmployees summoned to jury duty must bring a copy of the summons to theirsupervisor when they first receive it.

Part II

Carmichael Recreation Center offers 3 floors of space for recreation and leisuretotaling to 42,556 square feet. The Rec Center has four aerobic studios, over 10,000square feet of cardio and weight training equipment, and a juice bar. The first floorincludes an Outdoor Adventures equipment rental area, Port City Java, offices, and acheck in counter where you must show your student ID to get upstairs. The second floorcontains a fitness suite where offices are located, bathrooms (mens and womens), and

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the four aerobic studios A-D. The third and final floor is known as the playgrounddepartment. This is where over 10,000 square feet of cardio and weight trainingequipment is located. The top floor known as the “playground” is where 75% ofCarmichael's Recreation Center members and participants primarily indulge inrecreational activities at.

Land Area of the Facility

● Parking- 33,175.30 sq.ft● Grass area- sq.ft- 6,454.21 sq. ft● Landscaped beds- 6,717.22 sq.ft● Sidewalks- 6,865.57 sq. ft

Indoor facilities- Square footage- First Floor

● The Play Zone (Multipurpose Room) - 1908 sq. ft○ - Storage within Multipurpose room- 263 sq. ft○ Can be rented out by people associated with the University○ Has surround sound and presentation capabilities

● Lobby- 1243 sq. ft● Port Java City- 258 sq. ft● Outdoor Adventures - 602 sq. ft● Meeting Room 1- 376 sq. ft

○ Can be rented out by people associated with the University○ Has surround sound and presentation capabilities

● Meeting Room 2 - 396 sq. ft○ Can be rented out by people associated with the University○ Has surround sound and presentation capabilities

● Men’s Bathroom - 148 sq. ft● Women’s Bathroom - 182 sq. ft● Special Use room - 60 sq. ft● Custodian storage - 180 sq. ft● Mechanical Room - 1139 sq. ft● Electrical Room - 141 sq. ft● Boat Storage - 1145 sq. ft● Drying Room - 639 sq. ft● Maintenance/Repair Room 589 sq. ft● P.E. classes Storage - 503 sq. ft● Campus Recreation Storage - 751 sq. ft

- Second Floor

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● Conference Room - 322 sq. ft● Student Work Room - 714 sq. ft● Assistant Director Office - 125 sq. ft● Reception - 154 sq. ft● Fitness Assessment Room - 128 sq. ft

○ Used by the personal trainers contracted by the Rec Center● Massage Room - 148 sq. ft● Telecommunication Room - 98 sq. ft● Mechanical Room - 584 sq. ft● Mens Bathroom - 272 sq. ft● Womens Bathroom - 339 sq. ft● Electrical Room - 81 sq. ft● First Aid Room - 146 sq. ft● Group Fitness Room 1 (Aerobic Studio 1) - 1816 sq. ft

○ Storage within room - 120 sq. ft● Group Fitness Room 2 (Aerobic Studio 2) - 1839 sq. ft

○ Storage within room - 156 sq. ft● Group Fitness Room 3 (Aerobic Studio 3) - 1817 sq. ft

○ Storage within room - 156 sq. ft● Group Fitness Room 4 (Aerobic Studio 4) - 1399 sq. ft

○ Storage within room - 92 sq. ft● Hallway - 1607 sq. ft

- Third Floor● Elevator Equipment Room - 84 sq. ft● Stretching and Warmup Area - 3065 sq. ft● Repair/ Storage Room - 417 sq. ft● Mens Bathroom - 235 sq. ft● Womens Bathroom - 283 sq. ft● Electrical Room - 75 sq. ft● Roof Access - 32 sq. ft● Custodian Room - 133 sq. ft● Cardiovascular Room (The Playground) - 7833 sq. ft

Inventory of Equipment within main areasThe Playground (Cardiovascular Room)

○ Towels● 22 Treadmills● 41 Bikes (spin, high seats, low seats)● 4 Stair Climbers● 2 rowers

The Weight Room● 14 Medicine balls

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● Free weights○ 5 lb - 26○ 10 lb - 20○ 20 lb - 16○ 30 lb - 16○ 45 lb - 16

● 24 Ellipticals● 2 Rowing Machines● 7 Weight Machines● Ab Rollers● Mats● 8 Bosu Balls● 5 Bench Presses● 9 Bench Press Bars● Jump Ropes

Group Fitness Rooms( Total Number of equipment and is distributed as needed forclasses)

● 175 yoga mats● Free Weights

○ 2 lbs - 40○ 5 lbs - 40○ 10 lbs - 30○ 20 lbs - 20

● 50 Resistance Bands● Kettle Bells

○ 2 lbs - 25○ 5 lbs - 45○ 10 lbs - 30○ 20 lbs - 20

Floor Plans:

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Peak TimesPeak times are in the afternoon after 3:00 pm until 8:00 pm during the week. Saturdayafternoon between 2:00 pm and 6:00 pm as well. On Sunday the peak time is from 4:00pm until close. The Carmichael Recreation Center is a University sponsored program andduring school breaks and the summer months the hours are modified and the needs foremployees will be different. We should have 2 employees working the check in desk and5-7 upstairs in the The Playground. This is the time the most students utilize the ThePlayground and the group fitness classes. Having this many employees will help keep thefacility clean and free of problems during these times.

Programs and InformationStudents and members are welcome to go to the third floor of Carmichael RecreationCenter and workout on any of the cardio machines or use the weight training machinesand free weights at their own pace.

Group fitness classes are offered. There are 31 different classes offered. All classestake places in one of the four studios located on the second floor. The classes are:TRX, AbSolutions, Bells and Whistles, Cardio Combo, Cardio Dance, Cardio-StrengthConditioning, Best of Both Worlds, Cycling, Cycle and Tone, Cycle and Core, DoubleTrouble, Hip Hop, Insane Intervals, Kick It Up, Kickboxing, Maximum Output, Pilates, PiYo,Power Hour, Power Pilates, Power Yoga, Raise the Bar, Rise and Ride, Step and Sculpt,Step and Shine, Step It Up, Strength in Motion, Total Body Sculpt, Yoga Flow, YogaPilates, and Zumba. The group fitness classes are free for students and members.

Personal Training is also offered for those looking for one on one, more specializedtraining. Also, programs such as Couch to 5K and Kettlebell 101 are offered as well.Massage therapy is also available. These programs are an extra charge for studentsand members.

Support Facilities

There are several support facilities through the Rec Center that need to be maintainedand cleaned. There are several offices and other rooms used by various UniversityOrganizations that are not the Rec Center. Listed below are the various support facilitiesin the Carmichael Recreation center.

- First Floor● The Play Zone (Multipurpose Room)● Lobby● Port Java City● Outdoor Adventures● Meeting Room 1

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● Meeting Room 2● Special Use room● Mechanical Room● Electrical Room● Boat Storage● Drying Room● Maintenance/Repair Room● P.E. classes Storage● Campus Recreation Storage

- Second Floor● Conference Room● Student Work Room● Assistant Director Office● Telecommunication Room● Mechanical Room● Electrical Room● First Aid Room● Hallway

- Third Floor● Elevator Equipment Room● Repair/ Storage Room● Electrical Room● Roof Access● Custodian Room

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Part III

Risk Assessment

Introduction:Carmichael Recreation Center is a vast facility that serves hundreds of people on anormal operating day. The Rec Center strives to provide safe recreation and work outopportunities to it’s students and members. This section goes over different risksassociated with the Carmichael Recreation Center and how the staff will try to reducethe risks posed to the facility.

Infection:Germs accumulate fast over a short period of time in any public area. To reduce thechances of possibly getting an illness from someone else please be sure to wear alayer of clothing separating you from locker room benches but also weight benches,cardiovascular machines and the floors throughout the facility. Also, sanitary wipes areprovided at several stations through the facility. The staff also does wipe downs ofthe equipment periodically through the day.

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Weight Rooms:The dumbbell weight plates and barbells in the free-weight room are unsecured, theypose an extra risk of injury. While wearing closed-toed shoes offers some rudimentaryprotection from dropping light weights on your feet or accidentally kicking a weight treewhile passing by it, they won’t protect you from heavy weights. The best remedy is tobe aware of what you and other people around you are doing. Notice if others are beingcareless with heavy weights.

Cardiovascular Machines:Make sure to wear closed toed shoes because the dangers usually located close toyour feet, pose a pinch or entrapment hazard to not only your feet but also your hands,clothing and hair if you should happen to bend or fall down. Most gym cardio machinesare built to withstand hours of continuous heavy use every day, but notify gym staffimmediately if you notice any loose, wobbly connections in the machine frame or erraticbehavior from the electronics, as all of the above can pose risk to you and others.

Weight Machines:Weight machines also present a risk of pinching your hands, feet, clothing or hair in themoving parts, but said parts can be located anywhere from your feet to your head. Thepulleys, cables and belts in a weight machine may also be called upon to supportsubstantial amounts of weight from the weight stack, so always take a quick glancefor any obvious signs of wear that may signal a potential problem. Other warning signsof any possible hazard include a rusty or loose frame, or anything but a smooth, quietoperation as you lift.

Flooring:The vast majority of slips occur on surfaces that are contaminated in some way.Largely, clean and dry floor surfaces provide safe levels of grip on a levelsurface.Flooring should be specified to ensure that it has sufficient slip resistance tocope with its expected use.Floor surfaces change over time with the effects of wear.The roughness of a floor surface, the property aiding slip resistance in contaminatedconditions, is usually reduced over time. Surface roughness measurement can give anindication that wear is occurring.

Risk Management Implementation:Being a University Facility there is a posted Assumption of Risk for every participant towarn them against common risks with in a recreation facility.

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Assumption of Risk:Every activity that one engages in has certain risks and hazards associated with it. Thefollowing is a list of risks, hazards, and physical stresses associated within the facilityin which you have chosen to participate.

Risks, Hazards and Physical Stresses:1. Muscle pulls, cramps, sprains, strains, cuts, bruises, and other injuries during

normal activity. These hazards may be reduced by warming up, proper conditioning, andcooling down when exercising, and by wearing the appropriate dress and footwear.

2. Dehydration. This hazard may be reduced by consumption of liquids before,during and after exercising.

3. Heat Exhaustion and Heat Stroke. This hazard may be reduced by notexercising at a high or increased intensity level during high temperatures.

4. Cardiovascular complication as a result of physical exertion. This hazard maybe reduced by not eating before participation, by proper conditioning, by recognizingsigns of fatigue, and by acting responsibly to the various warning signs ofcardiovascular distress.

Participant Responsibilities:Each participant recognizes that each person must always be responsible for his/herwell-being and the well-being of the group he/she is a part.Each participant shares with other participants the concerns and responsibilities ofsafety and agrees to follow safe procedures and to avoid unnecessary, hazardoussituations resulting with his/her actions are beyond the generally accepted practicesfor safety in the activity, such as use of alcohol prior to and during participation.Likewise, each individual accepts responsibility for actions that are outside the boundsof public law, such as the use or possession of illegal drugs.

Precautions:1. It is understood that the physical exercise sessions are vigorous and that a

physical examination prior to exercising is recommended.2. Should any injury be incurred during participation in this activity, an injury Report

Form must be completed and submitted to the Member Services Suite in CarmichaelGym.

3. The injured participant is responsible for all financial obligations incurred in anytreatment necessary by the injury.

4. All individuals participating in activities are urged to take proper precautions toassure their safety.

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By engaging in recreational activities, the participant assumes the risk of bodily injuryand agrees to release the university, its officers, employees and agents from all liabilityfor injuries sustained by the participant. Persons participating in recreational activitiesat NC State University are strongly recommended to acquire their own personal healthinsurance since the university does not carry health or accident insurance to coverinjuries and medical care for these individuals.

How to manage the Risks in the Risk assessment (Safety Assessment):● Smoke Detectors and Alarms

○ Need to be up to checked and tested every 60 days● Sprinkler systems

○ Need to be checked and cleaned every 60 days● Infection in the gym equipment

○ Need to wiped down after every participant and in the mornings and atnight

● Make sure that all participants in the workout areas have close toed shoes● Flooring: Make sure that floors do not become wet because it will cause them

to be slick○ Have rugs at doorways for people to wipe their feet○ Have “Caution Wet Floor” signs up if need be

● Weights, Weight Machines, Cardiovascular machines○ Should be checked every month by the contracted Fitness Machine

Inspection company for wear and tear○ Clean and adjust equipment as needed○ Replaced broken, and worn out equipment as needed

Insurance:● Liability Insurance

○ Claims should be addressed to the Facility manager who then files theclaim to the appropriate University channels for investigation andreimbursement

● Equipment Warranties● Many different gyms have different policies because of the different things

offered in each gym. If the gym has tanning beds, they must have insurance tocover those. Obviously all of the equipment has to be insured and personal injuryinsurance must be in place in case one of the gym users gets injured by faultyequipment or old, worn out equipment.

Emergency Procedures- As per university Policy:● Fire Drills

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○ Occupants must be evacuated in a timely orderly fashion○ Fire Drills occur once a quarter and only the Facility manager knows the

exact time of the fire drill● Power Outages

○ Emergency Lighting will turn on during a power outage○ Flashlights are at every desk and should be pulled out and used by staff

to help guide people out of the building● Lockdown

○ N.C. State is a public university and a lockdown would not be practicalHowever the chancellor has a right to close off portions of the campus

Equipment WarrantiesEquipment warranties are very important to keep up with. The warranties allow us toget equipment serviced for a small or no fee if it malfunctions. The warranties come inthe box with the equipment usually. If not in the box then they are on the bill of sale.The Facility Manager must keep these records of warranties in their office. If a pieceof equipment goes out of warranty it is the responsibility of the manager to decide ifthe equipment should be replaced.

Part IV

Marketing

Product Development:

● Carmichael Recreation Center is always evolving to meet the needs of the NCState Students and Faculty

● Carmichael Recreation Center was built to accommodate the growing NC StateStudent population and their recreation/gym needs

● Before Carmichael Rec Center was built Carmichael Gym only had 4 treadmills inthe entire facility.The Gym Basketball courts had to be scheduled very carefullybecause they housed the intramural sports, P.E. Classes and the exerciseclasses

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● The Rec Center gave the university a full sized gym complete with cardioequipment and plenty of treadmills

● Also gave the exercise classes their own place

Promotional Efforts:

● Being a part of the NC State Campus there are many promotions in place to tellthe student body about the new Rec Center

● Emails are sent to students about the Rec Center periodically○ The Emails include info on:

■ 1) Intramural sports■ 2) Gym hour changes during breaks and slow times for the gym

○ Rec Fest■ Carmichael Rec center always has a booth set up at Rec Fest to

spread the word about what they offer to the student body○ They have links on the www.ncsu.edu website that list all that they offer

and their hours of operations:http://recreation.ncsu.edu/openhours/carmichael-recreation-center

○ Hours of Operation:■ Open Hours:

Sunday: 12:00 PM - 11:00 PMMonday: 6:00 AM - 11:00 PMTuesday: 6:00 AM - 11:00 PMWednesday: 6:00 AM - 11:00 PMThursday: 6:00 AM - 11:00 PMFriday: 6:00 AM - 9:00 PMSaturday: 12:00 PM - 7:00 PM

Target Markets:

● College students that attend North Carolina State University. (Age range 18-23)● All faculty members. (Teachers, Maintenance crew)● All ethnicities are targeted.● Alumni, household members, previously enrolled students and visitors.

Public Relations:

● Policy:The Office of Public Relations is the official source of information for mediarepresentatives. All news releases on behalf of the university are issued by thatoffice.

1. The release of information about Carmichael Recreation Center is the responsibility

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of North Carolina State University, as directed by the office of public relations.2. Recreation and student-sponsored events open to the public are publicized by theoffice of public relations, working in coordination with a designated person within eacharea.3. The information function is coordinated with members of the administration whenmedia request information on (a) questions of policy or issues for which aspokesperson has been designated; (b) questions for which a university response hasbeen prepared; (c) responses that require two or more university sources; and (d)campus safety reports.4. In the event of a news story, from a minor negative happening to a rumor to a truecrisis* situation, it is the job of public relations to:

• coordinate the flow of information to the media and concerned publics;• assist university officials in preparing public statements, and• assure that public information is made available accurately and in a timelymanner.

5. In the event that other university officials are not available for comment, the directorof public relations serves as the designated university spokesperson.

*A crisis is an unforeseen critical event, violent or nonviolent, caused by nature, by accidents or bydeliberate acts, about which the media and the public will expect information.

● Purpose:This policy helps to ensure Carmichael Recreation Center is represented withconsistent messages and with one clear voice to all of its publics, both internaland external.

The Office of Public Relations offers and coordinates services to enhance the visibilityand to accurately project the key messages and image of Carmichael RecreationCenter through the judicious use of a variety of communications. These include newsand feature releases, publications, the web site, coordinated outreach activities,advertising and prompt response to media queries. The office is also responsible forthe campus’ integrated marketing planning and the university’s institutional identitystandards. Areas of public relations emphasis and thematic approaches in publicationand advertising design correspond with the university’s mission and goals.

● Procedures:In dealing with the news media, anyone is free to speak with the media at anytime, except as noted in the policy above during a crisis* situation or aboutsensitive information.

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PART V

Job Task Assignment

IntroductionPart five of the Operations and Maintenance Manual describes what the employee’sresponsibilities in terms of daily tasks and periodic tasks. The major tasks wereanalyzed and presented in a matrix format. The matrix includes standards, skills, andabilities needed for the task to be completed. Also, the matrix shows how often eachtask much be done in order to keep the equipment clean and operational. With thisinformation it helps the company monitor cleaning schedules as well as maintenance

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and keeps a detailed documented evaluation of all equipment in the Recreation Center.

ProceduresFor the job task assessment/evaluation and records procedure there will be asupervisor that goes around and makes sure that the evaluations are complete and therecords are put on file. Staff members will make their daily rounds and assess thecardio room, group fitness rooms, equipment rooms and front desk to make sure thatall the equipment and supplies are in top notch quality. These evaluations andinspections will go on throughout the week. After the inspections are completed andthe sign off sheets are filled out, the main evaluation from the supervisor will start. Thesupervisor will go over the sheet and also the equipment just to make sure that theprocess went smoothly. If it did, then the inspection sheet will be put into records tohave proof on file.

TasksCarmichael Recreation Facility employees perform many oversights of the facility. Thefitness rooms require numerous sanitation techniques that must be done in order tomaintain the facility. Floors must be sweep and sanitized in the two big work out roomsupstairs where members often perspire during regimes. Bathrooms in the facility are amajor area for sanitation. The Java City is outsourced, therefore the that area is offlimits. Boarding rooms must be cleaned daily as well; the area endures numeroustraffic. University housing also is contracted to clean certain areas within the complex.Much of cleaning of the facility is outsourced.

Areas of AttentionThere are three areas that the Carmichael Rec Center staff oversees. The Rec Centerstaff does not oversee the cleaning of the common areas or bathrooms. This iscontracted out to the University Housing staff. Maintenance of the entire facility isalso contracted out to the University Maintenance staff. The three main areas that thestaff oversees is the Cardio Room, The Group Fitness Rooms and the Weight Room.

Group Fitness RoomsThere are 4 group fitness rooms on the second floor of the Rec Center. These roomsare used to hold training sessions that are open to the students and members of theRec Center. Within the Group Fitness Rooms there is equipment that can be usedwithin the sessions. This equipment includes, but is not limited to, yoga mats, freeweights ranging from 2 to 15 lbs, jump ropes, resistant bands and kettle bells. Therecan be as many 28 classes held in all four of the rooms in a day. Cleaning theequipment is tasked to the Rec Center staff to keep a good standard of hygiene and

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to help stop the spread of common infections within a gym. Also, the staff must keepan accurate count of the equipment.

StandardsThe standard of cleaning is that every piece is wiped down completely during everycleaning session whether it was used or not. When wiping down the equipment do notspray the cleaning solution directly on the equipment. Instead spray it on to the rag andwipe down the piece of equipment thoroughly. To ensure this is done after the task iscompleted the staff member will fill out a checklist such as the example below. Afterthis is completed turn checklist into the supervisor and the supervisor will do a checkoff of all tasks after they are done.

Group FitnessRoom Number

Date Time Name SupervisorCheck Off

Skills and AbilitiesNo special skills are needed to clean or count the equipment. However the staff musthave the ability to pick up and maneuver the equipment to clean it.

Provided in the table below you will find the needed equipment and supplies, the numberof employees this tasks take, the frequency and the time needed to complete thistask.

Cardio Room (The Playroom)The Cardio room, also known as The Playroom, is on the third floor and this is thebiggest responsibility of the Rec Center staff. In the Playroom the staff has severaltasks that need to be completed throughout the day. In the table below you will seethe number of staff needed for each task, the equipment and supplies needed, also the

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frequency and the time it will take the staff to complete the task.

StandardsThe standard of cleaning is that every piece is wiped down completely during everycleaning session whether it was used or not. When wiping down the equipment do notspray the cleaning solution directly on the equipment. Instead spray it onto the rag andwipe down the piece of equipment thoroughly. To ensure this is done after the task iscompleted the staff member will fill out a checklist such as the example below. Afterthis is completed turn checklist into the supervisor and the supervisor will do a checkoff of all tasks after they are done.

PlayroomChecklist

Date Time Name SupervisorCheck Off

Skills and AbilitiesNo special skills are needed to clean or count the equipment. However the staff musthave the ability to pick up and maneuver the equipment to clean it if need be.

The Weight RoomThe weight room is located on the third floor of Carmichael Recreation Center. Theweight room consists of free weights as well as weight machines. The mainresponsibility of the Rec Staff is to regularly clean the weights and the machines. In thetable below you will see the number of staff needed for each task, the equipment andsupplies needed, also the frequency and the time it will take the staff to complete the

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task.

StandardsThe standard of cleaning is that every piece is wiped down completely during everycleaning session whether it was used or not. When wiping down the equipment do notspray the cleaning solution directly on the equipment. Instead spray it onto the rag andwipe down the piece of equipment thoroughly. To ensure this is done after the task iscompleted the staff member will fill out a checklist such as the example below. Afterthis is completed turn checklist into the supervisor and the supervisor will do a checkoff of all tasks after they are done.

PlayroomChecklist

Date Time Name SupervisorCheck Off

Skills and AbilitiesNo special skills are needed to clean or count the equipment. However the staff musthave the ability to pick up and maneuver the equipment to clean it if need be.

Evaluations and ProceduresIt is the responsibility of the staff to turn in the checklists to the supervisor in a timelymanner after completing the tasks. The supervisor is responsible for checking over thetask and making sure it was completely fully. The supervisor then needs to file thechecklists at the end of the day to the fitness manager who will do random checks ofthe tasks completed. These checks ensure that the tasks are being completed.

ConclusionThe main responsibility of the Rec Staff is to keep the equipment clean. This is to

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ensure the health of all students and members of the Rec Center. These tasks are nothard but can be time consuming depending on how dirty the equipment gets and howoften it is deemed necessary by the supervisors to clean the equipment. Also,completing the checklists and turning them into the supervisors helps keep a record forthe staff and allows the supervisors to judge when cleanings and counts need to bedone.

Appendix

Articles

Jon Schadt:

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First Article-

Future of Texas A&M Football

The athletics department at Texas A&M University has gained a major monetary

push from the university in recent years. Everyone knows football is huge in the Lone

Star state, ranging from high school to the professional league. In order for Texas A&M

to make a name for themselves in college football while escaping the shadow of

neighboring institutions (University of Texas and Texas Christian), The university has

switched conferences and will be adding $450 worth of renovations to their existing

football stadium.

College football can be a huge moneymaker for universities. Being in the right

conference is crucial, as well as having the best facilities. Texas A&M is making huge

strides in regards to these two notions. Last year, the university decided to leave the

Big 12 conference and enter the much stronger and lucrative SEC conference. The

move will not only be great exposure for the university but will also bring an exurbanite

amount of revenue for all sports. In response to the move, the university has just

approved a two-year $450 renovation of their current football stadium (Kyle Field). The

renovation is set to be the biggest in college football history. New additions to the

stadium will include luxury boxes, new concourses, a “champions hall” to showcase

A&M history, and a hike of seating capacity from 82,589 to 102,500. The stadium will

also feature a new tower that doubles as banquet hall for non-athletic events.

College athletics is a huge moneymaker for the university. Football is the primary

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revenue generator that keeps other varsity sports alive. The conference move and

stadium renovations will allow A&M to grow while adding to its sustainability as a

university; other universities should take note of their recent moves.

Source:

http://bleacherreport.com/articles/1625865-texas-am-approves-450-million-project-t

o-renovate-kyle-field

Second Article-

Where the parks at?

New York has Central Park, Atlanta has Piedmont Park, and Boston has the

Boston Common. Every major city has a notable green space for its residence, my

hometown of Greensboro, up until recently, lacked in this certification. The city does

offer parks for it residence but not enough in my opinion. Until after four years of

planning and construction, the city opened a 1.9-acre “Center City Park” in December

of 2006.

An empty lot took up a block of land smack dap in the middle downtown

Greensboro for many years leading to decades. This lot was ugly and certainly not

usual for the town of Greensboro. Until recently during the revitalization (which included

a new minor league ballpark) of downtown many began to ask: what can we do with this

land? It was obvious everyone eventually wanted to put a park there, but the funding

was scarce. Greensboro’s budget also lacked funding for such a project, but the need

for this space was crucial. Funding from private donors, fundraisers, and a slight tax

increase help make this vision into a reality. The park, which opened in 2006, has

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provided a great place for the community to gather while adding to the beautification of

downtown. The park has hosted many community events and even small-scale

concerts for the public. Center City Park is also anchored by the Greensboro Historical

Museum and the Children’s Museum.

Public green spaces are vital to the happiness and beautification of any city.

Parks and Recreation, while sometimes underfunded, provides great services to the

community, there just needs to be spaces for them.

Source:

http://www.centercitypark.org/index.php

Leighton Foster:

First Article-

Equipment Maintenance

The average citizen does not realize the effort that goes into keeping a fitness

center operational and efficient. From having enough employees on duty to

maintenance duties, managers have a lot on their plate to plan. A duty that often gets

over looked is cleaning procedures that must be taken to keep everything clean and

running smoothly. One thing that everyone sees at gyms now days is wipe down rags at

most stations. They are the most frequent maintenance that occurs at fitness

facilities. Wiping down equipment helps prevent the spread of illnesses from viruses by

killing them before the next person touches the machine.

Another maintenance step that must be done is oiling the resistance machines

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that have moving parts. This must be done monthly at the least. Some machines are

self-lubricating like treadmills. The maintenance should check the oil reserves every two

weeks to make sure they do not need a surprise filling. With adjustable equipment, you

must remove dead skin, dirt, and chalk each week and must use a wire brush to remove

these obstructions. Also, oil the bearings every month so the sleeves can spin freely.

Maintenance is an extremely important part of running a successful gym

because, it will make your equipment last longer and saves you money, customers will

enjoy having clean equipment, and lead to more positive reviews of your establishment

which leads to more customers.

http://www.livestrong.com/article/230955-fitness-gym-equipment-maintenance-procedures/

Second Article-

Daily Pool Maintenance

Running a facility with a pool can set you apart from other facilities and give you

a competitive advantage over them. However, some managers feel that the

maintenance required to keep a pool running and in good condition is too costly to

have. As long as you follow a few simple tasks that must be done every day you can

keep the pool maintenance cost to a minimum.

Your pool filters should run at least eight to ten hours a day. If you can it would

be best to have the operating twenty-four hours a day, but that is not always possible.

If you are not running the filters twenty-four hours, then you should have them running

during the daytime instead of at night time. Chlorine must be added to the pool daily to

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make sure the pools germs are being killed so no one gets a virus from just swimming in

your pool. Chlorine can be put in many ways, but using a chlorine floater with a slow

dissolving chlorine tab is the best method to use. Make sure to keep it in the pool and

refill it every week. There are many methods to add chlorine to the pool and all of them

have positive and negative aspects about them. Use the best method for your facility.

In conclusion, Pools can bring in extra customers to get swimming lessons or

you could possibly hold swim meets. Pools are an excellent source of income if

managed properly and taken care of on a daily basis.

http://swimming.about.com/gi/dynamic/offsite.htm?site=http%3A%2F%2Fpoolandspa.com%2Fpage14.htm

Megan Lovett:

First article-

Recreation Facilities turn $1.6 Million Profit

In Palm Beach, Florida their recreation facilities brought in a huge profit to the

town. These facilities include a tennis complex, a recreation center, a golf course and

a marina. The marina brings in the most revenue. The tennis complex and the recreation

center actually cost more to operate than what they are bringing in. The golf course

breaks even though.

To keep the profits high the recreation department has made several

propositions to the town board of changes that need to be made. One change they

proposed to boost golf course profits is adding a clubhouse to the course. Another

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change the proposed was to lower non-resident fees for the tennis complex to drive

more memberships. Also, they are proposing some changes to dock fees within the

marina.

This article relates to our class because the town of Palm Beach recognizes

that it will need to change some things to keep their profits high. Adding a clubhouse to

the golf course is expected to bring more people in to play. We have gone over in our

classes how important facilities and their characteristics can enhance someone’s

recreation experiences. In class we also discussed funding for facilities and the town

of Palm Beach has capitalized their target groups and have turned a profit. We

discussed the fees that should be charged within the recreation world and how they

can enable a facility to better itself or can hold people back from coming. The town of

Palm Beach has found a happy medium to keep people coming while turning a profit.

http://www.palmbeachdailynews.com/news/news/national/recreation-facilities-turn-16

-million-profit/nXdTT/

Second Article-

Parks and Recreation Centers Bring Communities Together

This article highlighted several issues within the Recreation field. The article

says that parks and community centers attract more people to places. They also, go

over how good operating procedures have to be in place to keep all of the facilities

open and running. Additionally, the article mentions how recreation centers are

constantly on the chopping block for funding cuts.

Within the article I think the best quote is “…People don’t move to a community

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because of water quality or how often trash is picked up.” This points out that

recreation centers and parks are really important to attracting people to and from a

place.

The article relates to our class because it talks about how the heads of

different recreation departments have to coordinate the operations and maintenance

of the facilities. Christine Thrower, the director of the City of West Palm Beach Parks

& Recreation Department points to good leadership and email communication to

helping her keep her department running smoothly. Thrower also contributes to weekly

meetings with her staff to helping her run her department. I think that this article really

touches to all recreation aspects because it shows how important recreation is to

communities then talks about the challenges of recreation centers and providers.

http://source.southuniversity.edu/parks-and-recreation-centers-bring-communities-to

gether-59072.aspx

Robert Caldwell:

First Article-

Concussions

It has been noted that there has been a new scare in the hospital room amongst

children now a days. This new scare is typically known as “concussions”, scientist is

starting to connect this injury with long term brain damage later in life. They have said

that the number of concussions is on the rise in youth sports around the country. They

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are trying set new rules when it comes to preventing them.

The scientist has noted that these injures have been overlooked and pushed to

the side as a less important injury to look at. Its recently that they have begun to look

into the actual dangers that could happen when receiving a concussion. One of the

biggest consequences of them all is brain disease later on in life. They have connected

it with degenerative brain disease. It is known to cause improper thinking, slower

reaction and high levels of depression.

A way that they are trying to solve this problem is by finding new material to

substation when making helmets, creation of different rules and changing the ages

where physical play amongst children is acceptable.

http://www.nytimes.com/2013/05/06/sports/concussion-fears-lead-to-growth-in-spe

cialized-clinics-for-young-athletes.html?src=me&_r=0

Second Article­

Traveling with Hypoglycemia

Ever since the tragic event which occurred on sept.11 airports and other transportation

places where thousands of travelers pass through everyday has been monitored by

security to the tee. The rise in security set new rules that people have abide by. They

banned a lot of materials from being aloud on the plane. For instance some people

have disorders and disease where they need certain materials to use. A prime example

is people with hypoglycemia. Hypoglycemia is a disease where its victims have to

monitor their blood sugar with insulin, needles and etc. Typical items that air banned

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from air planes.

In the article Barrie Green talks about the struggles that travelers who are

diagnosed with disease have. They have to find different ways and items to be able to

travel to where they want to go safely. He also talked about how much of a hassle it is

to prove to the airport or whatever travel system he decides to go on that he is indeed

infected by this disease.

Traveling isn’t a fun thing to do he said it can be very stressful and more

expensive due to the fact that he has to buy more materials that are allowed to go on

the plane. He as to buy special equipment that will take up most of his luggage space

and causes him to be searched thoroughly through every stop just so that he can be

able to try and enjoy his travel.

Resources:

Dale, Patrick. "Risk Analysis of Gym Equipment ."LIVESTRONG.COM. Livestrong,

20 Nov 2010. Web. 15 March 2013.

<http://www.livestrong.com/article/313360-risk-analysis-of-gym-equipm

ent/>.

"Carmichael Recreation Center." ncsu.edu. North Carolina State University,

n.d. Web. 23 February 2013.

<http://recreation.ncsu.edu/openhours/carmichael-recreation-center>.

Spivey, Jason. Personal Interview. 17 Feb 2013.

Seibring, Matt. Personal Interview. 26 Feb 2013.

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