OPERATIONS MANAGEMENT

Process Strategy

Process

Contacting of Clients by Sales Agents

Free Consultation and Site Visit by the Consultants

3 Options: to have the firm’s main product

installed: the Micro Hydro System to have minor services and

renovations (e.g. LED light bulbs installation, repainting roofs white)

to have both implemented.

Process

Verification of Availability of Supplies

Payment of Deposit

Installation of Systems

Installation Process of AquaGenPosition water tank in

house

Create holes on water tank for the

holes and the microhydro unit

Attatch the microhydro unit

on top of the water tank

Attatch the pressurized water

pump on top of the water tank

Connect the hose from the pressurized water pump to the

microhydro unit

Connect the hose from the water tank to the pressurized

water pump

Connect the microhydro unit to the circuit breaker

of the house

Process

Check-up of the system by the Consultant

Customer evaluation

Payment of remaining balance

Quality Management

Premium Time

The consultants of the company will ensure that the customers completely understand the product no matter how long it takes

A certain level of courtesy and consideration will be required from each of the consultants and sales agents

The customers should always feel that the they are being taken care of properly

To ensure this, the consultants will be required to make routine follow-ups to their clients

Premium Materials

Customers should be satisfied with the products and services of the company

Consultants should ensure that the raw materials for the installation of the service are functioning properly; they should be tested as soon as the shipment from China arrives in Manila

Consultants will then test the materials again before installation in the houses

No Waiting Time

Going Green should always have minimal stocks of the products so that the customers will never have to wait for a long period of time before the system can be installed in their houses

Location Planning

Location

Legaspi Village, Makati

Fort Bonifacio, Taguig

Factor Rating

Facility Layout

Office and Storage Layout

Storage

Layout Explained

The company is service-oriented so there will only be a few employees; Small space for the cubicles of

employees Large space for reception area and

customer lounge

Storage area will be near the entrance to facilitate easy movement of equipment

Design of Work

Systems

Technology and Environment

Since Going Green is a company that is promoting energy-saving for the preservation of the environment, the company will also embody these ideas by using energy-saving appliances and gadgets

Organizational Chart

General Manager

Marketing and Sales Manager

Sales Representatives (2)

Accountants/Clerks (2)

Human Resource Policies

Attendance Office hours: 9:00 am to 6:00 pm

with a 1-hour provision for lunch 5 emergency leaves Maternity leave

Tardiness 5 pesos per minute for every minute

past 9:00 am

Thirteenth-month pay

Training/Seminars Required

Product Understanding The “Green” Seminar

Proper Service Communicating Effectively for

Business Effective Business Writing Customer Service Excellence

Workshop