operations manager cardinia shire councilfibrehr.turborecruit.com.au/position_description... ·...
TRANSCRIPT
ABOUT CARDINIA SHIRE COUNCIL “Our vision is that the Cardinia Shire will be developed in a planned manner to enable future generations to enjoy and experience the diverse and distinctive characteristics of our Shire.
To undertake this vision successfully we are developing a skilled and professional workforce that embraces our corporate values. The Values help guide us to continue to be a customer-focused organisation that strives to achieve excellence in everything that we do. The Values form the basis of how we behave in the workplace and conduct the business of planning. Our corporate values are:
Teamwork: We work collaboratively to achieve shared goals Respect: We value diversity and appreciate others Accountability: We are responsible for our actions and behaviours Communication: We communicate openly and share knowledge with others Customer focus: We consider the needs of others and make a difference for our community Council plays an important role in contributing to life in your community by providing many of the services and facilities that residents of all ages access every day. Council provides traditional local government services like local roads, waste management, and planning, building and animal control. But beyond this we provide much more. We work with residents from new born babies, to young people, families and our senior citizens.
Cardinia Shire Council values Gender Equality and does not condone any behaviour outline in our Workplace Behaviors policy. This includes, and is not limited to, discrimination, bullying, family violence, victimisation and breaches of our other workplace policy.”
GEOGRAPHIC PROFILE
Cardinia Shire is located south-east of Melbourne and is one of 10 ‘interface councils’ around the perimeter of metropolitan
Melbourne where urban and rural areas meet. The primary urban centre is Pakenham, 55 kilometres from Melbourne’s central
business district.
The Princes Highway and Gippsland railway corridor runs east–west through the centre of Cardinia Shire and provides key road
and rail links between Melbourne and West Gippsland. The western end of this corridor comprises about 10 per cent of Cardinia
Shire’s land area and is the main area of growth, containing Beaconsfield, Officer and Pakenham.
Outside this growth area, Cardinia Shire’s large rural population resides in 27 townships; this dispersed population provides
unique service provision challenges for Council. The northern part of the shire is set in the foothills of the Dandenong Ranges, and
includes Bunyip State Park and Cardinia Reservoir. Koo Wee Rup swamp and Westernport Bay are significant features of the
southern part of Cardinia Shire.
POPULATION
Cardinia Shire is among the largest and fastest-growing local government areas (LGAs) in Victoria and across
Australia.
Approximately three to four families move into Cardinia Shire every day. This figure has recently decreased from five
per day.
The most recent population estimate is 90,884 (ABS ERP 2015); an increase of 3,876 from 2014.
The shire’s population is expected to increase by approximately 47,000 over the next 10 years (2026) and 87,500
over the next 20 years, to a total of 175,500 by 2036.
The median age of residents is 34, which is two years younger than Greater Melbourne (36).
The largest percentage of population are ‘parents and homebuilders’ aged 35–49 (22%), followed by young people
aged 12–24 (18%).
The Victorian Government has nominated the Casey–Cardinia region as one of five regions around the fringe of metropolitan
Melbourne where new housing and population growth is to be concentrated. As a result, rapid population growth will happen for
the next 20 years within the shire’s designated growth area, comprising the townships of Beaconsfield, Officer and Pakenham.
SUCCESS PROFILE
Manager – Operations
Knowledge & Skills
- Contributing to the Team – Thrives in a team environment, lives the Cardinia Values with a positive and collaborative attitude
- Lead, Coach & Develop – has experience in by driving individual accountability and development
- Compliance – champions the requirement to conduct business ethically / understands risk
- Contributing to the Leadership Team – Displays leadership & values and behaviours that represent a benchmark to which the entire Cardinia aspires to
On the Job Challenges
- Can positively adapt and embrace change
- Brings demonstrated experience in the mentoring and coaching of others to improve their performance via the transfer of knowledge or skills
- Has made the hard calls of managing performance management issues efficiently and effectively
- Has operating experience in leading and building a high performance team culture, by driving individual accountability and development
Personal Attributes
- Motivated via taking the lead
- Tenacity
- Influential
- Integrity
- Resilient / Flexible
- Achievement / Results Orientation
- Quality Focussed
- Organised and methodical
- Forward thinking (innovative)
Competencies
- Mindful of self and others
- Nurtures effective relationships
- Maximises Performance
- Adapts to change
- Thinks Strategically
- Fosters Innovation
ORGANISATIONAL RELATIONSHIP
Reports to: General Manager Assets and Services
Classification:
Internal Liaisons:
Senior Officer Contract (5 years: 3 years + 2 year option)
Council, Management and Staff
External Liaisons: External and internal auditors, Suppliers, Government Agencies.
Direct Reports: Operations Coordinator; Open Space Coordinator; Fleet and Workshop Manager; Operators Systems
Administrator; Administrative Officers (Total FTE = 80+)
POSITION OBJECTIVES
This role takes a key leadership position in the Assets & Services leadership team where shared accountabilities, performance delivery of council & business plan goals and targets, cross business engagement and collaboration and people engagement and development are key aspects of the responsibilities of the leadership team.
Provide leadership and manage the Operations Department to ensure corporate and business unit objectives and targets are met.
Lead and manage Cardinia’s Operations Department in a high growth environment with sound business principles and practices in relation to maintenance of roads, drains, furniture, bridges, fleet, parks and gardens, Emerald Lake Park and management of external service contracts.
To be accountable for quality service provision, OH&S, forward planning, budget control, policy development, program development, staff development, reporting and communication relevant to the Operations Department’s activities.
Using innovative approaches, develop and implement systems and processes to improve the performance of the business unit including future enhancement of the Maintenance Management System (MMS).
KEY RESPONSIBILITIES AND DUTIES
Leadership
Utilise coaching, feedback and performance review to assist direct reports and their teams in meeting goals and outcomes.
Building the capability of the team to support our performance standards.
Build teams through effective employee engagement and open communication to promote an environment of empowerment, innovation and accountability.
Through your people, monitor progress of identified areas for development and continuous improvement and oversee implementation of these effectively.
Lead cultural and behavioural change and implement change initiatives as required.
Role model the Cardinia values and behaviours as a leader.
Role model the Smarter Ways of Working (ABW) behaviours as a leader.
Leadership skills
A demonstrated track record of achievement and leading change.
Advanced ability to lead, motivate, and adapt to, change including visioning future capability, shaping roles, coaching and mentoring.
Strong communication skills, including ability to structure a story and communicate with clarity and precision influence all audiences on environmental and sustainability issues and council matters.
Experience in leading and developing members of an Operational team.
Ability to develop strong relationships & demonstrate people leadership skills.
Strong influencing and negotiation skills.
Contribute significantly as a member of the Leadership Team to strategic and business planning.
Strong project management skills with proven capacity to conceptualise implement and manage multiple complex projects.
Capable of producing sound and confident decisions and solutions within critical timelines.
Interpersonal skills
Demonstrated capacity to provide sound planning and policy advice.
High level facilitation skills.
High level presentation skills to senior internal and external people.
Financial
Prepare the unit’s annual budget consistent with corporate direction and Cardinia’s needs.
Develop effective control measures to ensure that expenditures are managed in accordance with the Business Units budgets and cash flows ensuring that overruns do not occur.
Provide monthly finance and performance reports and quarterly forecasts to the General Manager Assets and Services.
Negotiate and manage annual operating budgets and optimise budget allocation according to priorities.
Customer Service
Provide strong and positive customer service both internally and externally. Ensure all key stakeholders have input into the design and delivery of projects.
Provide regular maintenance programs to Council and the community via a range of electronic platforms.
Operations Functional Responsibilities
Effectively manage the performance of the Operations Business Unit including civil infrastructure, parks and gardens, fleet and the Operations Centre.
Identify the strategic direction of the Business Unit and develop and implement the Business Plan with appropriate key performance indicators and review the Unit’s structure if necessary.
Ensure the discipline and efficiency within the Business Unit is uniform and appropriate ensuring unsatisfactory performance is identified early and appropriate corrective action taken.
Determine and implement improvement opportunities through the development of a continuous improvement and business improvement systems ensuring “best value” service delivery.
Liaise with other managers to ensure a coordinated approach to a multi-departmental activities and contribute to the effective decision making of the management team on a whole of organisation basis.
Prepare regular reports to the General Manager Assets and Services on business unit performance.
Ensure the development and regular review of policies and procedures relevant to the Business Unit’s activities in accordance with legislative and budgetary constraints.
Ensure that effective communication exists within the Business Unit via appropriate team meetings ensuring that programs are carried out effectively and efficiently.
Develop, implement and maintain systems to ensure compliance with the Road Management Act and Safety Map Accreditation.
POLICY AND PROCEDURE COMPLIANCE
Adhere to (and promote) HR, IT, OH&S/Risk Management policies, procedures and practices.
Ensure compliance with Council financial and procurement policies and procedures in ensuring an adequate standard of internal control over finances is maintained.
ACCOUNTABILITY AND EXTENT OF AUTHORITY
Authority for managing departmental budget and for staff within the Operations business unit.
Policy development & project management.
Represent Council at meetings and community meetings, tribunals and panel hearings as requested by the General Manager Assets & Services.
Develop unit’s business plan and work plan and takes responsibility for implementing business improvement initiatives.
JUDGMENT AND DECISION MAKING
Requires considerable knowledge and understanding of key sustainability principles and trends and how these should be effectively addressed.
Requires considerable knowledge and understanding of infrastructure maintenance and renewal principles and practices.
Required to analyse Council policies and business directions and exercise independent judgement, taking account of community needs, interest groups, political implications and the need to remain independent and provide professionally objective advice.
SPECIALIST KNOWLEDGE AND SKILLS
Strong strategic planning and leadership ability.
Strong focus and track record in Customer Service, innovation and business improvement.
Comprehensive knowledge of infrastructure maintenance and asset management.
Comprehensive knowledge of contract management and procurement techniques.
A detailed knowledge of the relevant Occupational Health and Safety Act and regulations.
Well-developed business management and financial planning and budgeting skills.
INTERPERSONAL SKILLS
Demonstrated capacity to provide sound planning and policy advice.
Ability to persuade, convince or negotiate with clients, members of the public, other employees, tribunals and persons in other organisations in the pursuit of specific and set objectives.
High level facilitation skills.
High level presentation skills to senior internal and external people.
High level communicator and able to gain the trust and confidence of management, staff and professionals from a wide range of disciplines.
QUALIFICATIONS AND EXPERIENCE
A tertiary qualification in Civil Engineering or Business Management or other related discipline.
Post graduate qualifications in management would be considered an advantage along with several years of relevant management experience.
A track record of meeting quality and budgetary targets in a service delivery role.
Strong understanding of Human Resource Management.
KEY SELECTION CRITERIA
Experience as a senior leader in a service delivery role, preferably in a blue collar environment.
Demonstrated ability to embrace Cardinia’s values and manage, lead and develop a team of skilled staff in the achievement of objectives and targets.
A relevant tertiary qualification.
Strong strategic planning skills and proven capacity to translate corporate objectives into deliverable programs and services.
High level communication, negotiation, representation and interpersonal skills.
Experience managing substantial infrastructure delivery programs or services.
CONDITIONS OF EMPLOYMENT
Terms and conditions of employment are in accordance with the Cardinia Shire Council Enterprise Agreement 2014 and Cardinia’s policies and procedures.
Appointments are subject to a satisfactory National Police Record Check.
With a workforce of over 400 full-time, part-time and casual employees, Council offers great opportunities for a long-term career in your chosen field; everything you can imagine across a range of industry sectors including business development, planning, IT, engineering, environment, compliance, or community services.
Working at Council offers a range of exciting benefits that enable you to develop an enjoyable, engaging and dynamic career. Council offers flexible work arrangements, health and wellbeing program, study support and a learning and development program that encourages professional development through various training and leadership programs.
ADDITIONAL INFORMATION
You may wish to gain further insight by viewing the website: http://www.cardinia.vic.gov.au/page/HomePage.aspx
Insight into HROnboard at Cardinia Shire Council: https://www.youtube.com/watch?v=T-PzGqDGMmo
Generation-e Cardinia Shire Case Study: https://www.youtube.com/watch?v=EU4lWAdtYqM
HOW TO APPLY
We understand that considering an opportunity such as this is a big decision for you and significant others.
To APPLY please follow the prompts on the link: http://www.fibrehr.com.au/jobs-online-vacancies
For further details, please contact Tim Bartley at fibreHR on +61 (0)3 9205 5807 and [email protected].
Tim Bartley
242 Lennox Street | Richmond Vic 3121
Ph: +61 3 9206 5807 / Mob: 0428 965 198
www.fibreHR.com.au