OPERATIONS U The Division of Operations Newsletter

Volume 1, 3rd Edition, April 2020

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A Message from the Vice President for Operations

Dear Members and Friends of the Division of Operations,

Typically, when I sit before a computer to write my quarterly letter for Operations U, I know exactly what I intend to say. However, for this third edition of our Division’s newsletter, I have struggled to find the correct words. Having been intimately involved in four university campus incidents in which 16 people lost their lives, I thought I had experienced almost everything. Admittedly, the COVID-19 pandemic has been unimaginable, even for me.

Three weeks ago, I received word that three of my cousins had been diagnosed with this terrible illness. Unfortunately, one of them, B.E., did not survive. When another relative texted a recent picture of B.E., my mother Sallie and me smiling together at a happy family celebration, I was reminded of a lesson my Mother taught me during my youth, “When you are at a loss for words, just say, ‘Thank You.’”

Thus, here, in this unprecedented and uncertain time in all of our lives, I say, “Thank You”! THANK YOU to the members of the Division of Operations who tirelessly are logging countless hours—on site and remotely—to ensure the mission of Carnegie Mellon University continues in a safe and secure environment. THANK YOU to our custodial partners who work relentlessly to keep our campus clean and sanitary. THANK YOU to our partners in other divisions throughout the university for allowing us to be just that—partners. THANK YOU to my University Leadership Council (ULC) peers who thoughtfully ask good questions and gently push each other to think and act more creatively and thoroughly. And, finally, THANK YOU to our students, for whom this life-changing experience some day when told by you, will begin with the phrase of many of our ancestors who survived plagues and wars, to eventually say, “Remember when . . . .”

There are wonderful stories in this edition of Operations U, including a special tribute to Mr. Everett Tademy, a CMU icon who has served this institution for the last 45 years! Please take a few moments to read each story, allowing yourself mentally and emotionally to drift to a simpler place and time.

Exhale!

Sincerely,

Rodney P. McClendon

Operations U, April 30, 2020

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The aforementioned phrases, while deservedly accurate, fall short of describing Mr. Everett Tademy. After nearly 45 years of service to the Carnegie Mellon University (CMU) community, Everett retired from his latest position as Director of Equal Opportunity Services/University Ombudsman, in the Department of Human Resources, April 1. While many CMU staff, faculty and students will miss seeing daily this congenial and loyal CMU citizen, wearing his iconic suits and sports coats, everyone we encountered concurred he has more than earned this ‘break.’ It was our pleasure recently to interview Everett to learn more about his journey to and through CMU, as well as the best personal decision he ever made—asking his lovely life mate, Sharon, to become “my bride” 42 years ago. Our recent interview with Everett via Zoom was an absolute honor and privilege. We could have spoken with him for hours. We were mesmerized by his encyclopedic knowledge of CMU and his detailed recall of the people, internal and external, who helped shape the institution into the academic powerhouse it has become. We are confident you will have as much fun reading about our friend, Everett, and his journey, as we had speaking with him. Well, almost as much fun!

The Road Less Traveled The year was 1975, and Everett came to Carnegie Mellon University looking for opportunity. “Carnegie Mellon is in the opportunity business,” he told us. After graduating Reed College in Portland, Oregon, and believing there were no viable professional opportunities in his hometown of Oakland, California, he followed the advice of trusted colleagues who encouraged him to ‘hop’ an airplane to Pittsburgh, where the collapse of the steel industry was inevitable. Yet, institutions of higher education, such as Carnegie Mellon University and the University of Pittsburgh (Pitt), were on the cusp of reinventing themselves as research centers in science and technology.

Celebrating Mr. Everett Tademy

A gentleman’s gentleman A friend’s friend

A Tartan’s Tartan

By Dr. Rodney P. McClendon & Megan Carroll

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Always a high achiever, Everett pursued a Master of Public Administration degree at Pitt, while simultaneously working in his first CMU job as a counselor for Project Upward Bound. He advised high school students on college and/or career selection and tutored undergraduate students in the social sciences. During this same period, he met CMU president, Richard (“Dick”) Cyert. Everett recalls Cyert one day screaming at him, “God gets a pass; everyone else has to provide data.” According to Everett, “Dick Cyert made everyone compete with each other, and encouraged them to be better. I’ll never forget that.” Inspired by Cyert’s charge, Everett progressed and was personally recognized by Cyert for “contributing to the bottom line of the university.” Over his 45-year career, Everett earned promotions to positions as Director of Project Upward Bound, Assistant Director of Federal Compliance and Director of Equal Opportunity Services. In speaking with us, he gazed upward and reflected, “I knew early on that CMU was a place full of passionate, driven people.”

Life Lessons, Beyond Books In one of many fascinating stories, Everett shared that during the construction of Wean Hall, a prominent Pittsburgh civil rights activist, Nate Smith, lay his body in front of one of the bulldozers, halting construction. Smith and a group of fellow African American citizens were peacefully protesting the fact that African Americans were not allowed to join the trade unions in Pittsburgh. According to Everett, Cyert was “one of the first” in the area to reach out to the local African American community to see how CMU might support them. Everett recalls, “At the time, we were still a growing institution, focusing on creating knowledge, and without a lot of money to give. But, initiatives were put into place such as tutorial programs, events open to the community, and capstone projects that focused on community building in neighboring areas. All of this was in the vein of ‘how can we extend a hand up, not hand out?’”

He Who is Chosen Robert Mehrabian served as the next CMU president, and he appointed Everett to serve as University Ombudsman in 1992, a position he has held until his recent retirement. According to Everett, “Mehrabian wanted a neutral person whom people trusted, which made me feel really wonderful about Carnegie Mellon, because they took someone from outside of the place and made him into a trusted employee whom others could also trust.” This role was added to Everett’s existing responsibilities directing Equal Opportunity

Services. At the time, and until Dr. McClendon joined the university in 2016, Everett served as the highest-ranking African American staff member at CMU. His story about Nate Smith, and Dr. McClendon’s own experiences serving as the first African American vice president at CMU, inspired us to ask Everett to reflect more on his professional roles at CMU and the inevitable balancing acts he must have faced throughout his career: “It can be lonely to try to walk that line—to be an advocate—and also try, within boundaries, to share information with people,” Everett stated. In reflecting on the progress he has observed over the years, he said, “We keep trying to do better in how we treat people and how open and accessible we are. When I first got here, there were no women in leadership roles, and no African Americans in leadership roles. The university has surely started to make some inroads. It still has some way to go, but we are making great progress.”

Everett and his wife, Sharon, celebrating “CMU @ 100” in 2000

Everett’s college graduation picture, 1975

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Ladies and Gentlemen, The President of the United States!

When asked about his most favorite CMU memory in the last 45 years, Everett did not hesitate, “October 13, 2016”! This was the day of the White House Frontiers Conference, hosted at CMU, and President Barack Obama visited the CMU campus to discuss science, technology and innovation in America. As relayed to us by Everett: “The conference brought all of the sciences together and showed how all of the components and departments of our campus work together. It was a great way to showcase our campus and our societal impact, our individual experiences and our community. That all came together for me on that day, and it made me very proud. We were all ‘wowed’ by America’s first Black president. That was one of the finest things to ever happen to me.”

Memory Lane In addition to loving to talk to people, Everett, quite literally, has a “sweet tooth” for group gatherings that serve delicious meals. Two of his favorite traditions are Spring Carnival, and a more recent event, the annual Division of Operations holiday breakfast. When he laughingly lamented that he would miss the chicken and waffles served at our annual breakfast, we assured him he would always have a plate at our table—6:00 a.m. prompt!

Everett enjoying the 2019 Division of Operations Holiday Breakfast with friends & colleagues

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Miles to Travel

It certainly is an unusual time to retire. Everett looks forward to traveling “the lower 48” by train, once he and his wife Sharon are able to do so, visiting places such as Chicago, San Francisco, Birmingham, Kansas City, Philadelphia and New Orleans. They want to visit the homes and birthplaces of some of Everett’s favorite musicians and jazz heroes.

Before they can embark on their trips; however, Everett and Sharon will “self-isolate” like the rest of us during what he described as “the weirdest thing I’ve gone through in my lifetime.” He told us, “9/11 did the opposite of this, in that it brought people together physically in a lot of ways, but caused social distance in a large part of our society . . . . This, COVID-19 has separated us physically, but it has brought many of us together socially . . . like we are doing today on this Zoom call. It brings us together. One of the coolest things in my experience at Carnegie Mellon is to see how we have grown from chalk and blackboards to using all of this technology. This is challenging, but we are going to get through it.”

Everett and his wife, Sharon, having coffee in Schatz Dining Room

Everett with former CMU President Jared Cohon during a CMU celebration of MLK Jr.'s legacy, circa 2007

Everett and colleagues celebrating with Virginia Schatz (center), a 1943 CFA grad and active alumna, and wife of Ed Schatz, former CMU faculty member and senior administrator

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Just A Little Bit Higher Throughout his 45 years at CMU, Everett says he has never met anybody in our campus community who was heartless, vindictive or evil. This belief that people are inherently good is why his co-workers and other members of the CMU community, count themselves fortunate to have known and worked with Mr. Everett Tademy for some portion of the last 45 years. When asked for closing thoughts, Everett responded, “Under President Jahanian and vice presidents like Dr. McClendon, Carnegie Mellon is on a trajectory, kind of like ‘Walking to the Sky.’ It is an upward trajectory, and I think it is always going to be a positive one. We all have the ability to keep it that way. If we can do anything as individuals, we must lift as we climb. That’s the key.”

More Precious Than Silver and Gold In recognition of Everett Tademy’s 45 years of selfless service to CMU—under five university presidents and touching countless lives—we ended our “fireside chat” with a virtual presentation, to be presented in person on a future date. Following are some words Dr. McClendon shared with Everett:

I would like to take this opportunity to thank you, Everett, for all you have done to lay a foundation for others to ‘walk upward’ at CMU. This moment is very bittersweet for me. You served on the search advisory committee that recommended my hire in 2016. Even during the interview process, I recognized you as someone I needed to know if I were to join this university. You clearly had endless wisdom to pass along, and would prove not only to be a knowledgeable colleague, but also a dear friend. I will miss seeing you at work, but I recognize the value in the investment you have made, pouring so much of your life into this institution and its people, who also make this a special place. For your dedication, sacrifice and service, I am more than proud to bestow upon you, Mr. Everett Tademy, a Division of Operations Challenge Coin. The Challenge Coin is awarded to people who have made more than an impression at CMU. They have made an IMPACT – and that lasts forever. Everett, the work and service you have given CMU has impacted thousands. You exemplify the values of Carnegie Mellon University and the Division of Operations: Innovation, Service and Integrity –– +1. Thank you for 45 years, and congratulations on your retirement!

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Sending Everett well wishes Below, some of Everett’s friends and colleagues share sentiments about their time working with

him during his 45-year CMU career.

Everett Tademy is an institution at Carnegie Mellon. He has been a passionate and committed champion for CMU’s people for the past 45 years, and I am so grateful for his contributions to the university. Everett’s trademark compassion, dedication to our values, and genuine nature are evident in his work as well as his daily interactions, and the resulting impact on our culture has been nothing short of extraordinary. He has certainly earned this well-deserved retirement – and will be sorely missed – but he will always remain a part of the CMU family.

– President Farnam Jahanian

“Everett Tademy has been an amazing asset for this university and carried out his duties with great integrity, compassion, insight and creativity.

It has been my true pleasure to work with Everett. He taught me many things over those years, such as the importance of seeking to be outside my comfort zone, because when uncomfortable, I am usually learning. I am grateful for that knowledge. He also took me to school on the racquetball court on numerous occasions.

We all owe Everett significant gratitude for his 45 years of service! Carnegie Mellon is so much a better place for his being here.”

– Jim Garrett, Provost and Chief Academic Officer

“No one has ever met Everett without walking away knowing they had just met a new friend. I have known Everett for 12 years. Without fail, every time I met or worked with him, he made me feel great about Carnegie Mellon, its past and its endless possibilities.

He also had the incredible ability to make your role in serving the university sound like it was the absolute most important activity at the university, no matter how far from true that may be.

Carnegie Mellon is truly a much better place for having the wonderful gift of 45 years of Everett’s dedicated service.”

– Chuck Kennedy, Chief Investment Officer

“I had the privilege of working closely with Everett through his service to the Diversity Advisory Council and on various student advisory councils. Through this work, Everett built meaningful relationships with students, colleagues and trustees and made indelible contributions to the university. I especially loved watching Everett listen intently to students, seeking to understand their experience while providing wisdom and guidance to support them in their pursuits at Carnegie Mellon and beyond. Always one to lift up those around him, to celebrate successes and contributions of others, and to provide a discerning perspective on challenging issues, Everett has been a stalwart contributor to shaping the culture and climate of this great institution. I will miss his presence, his insight, his smile, and his loyal dedication to Carnegie Mellon.”

– Gina Casalegno, Vice President for Student Affairs and Dean of Students

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“For me, Everett is one of those people that came into my life for a short period of time, but has made an incredibly positive and lasting impression. I personally want to thank Everett for everything he has done for the CMU community. Even though he works in HR, he touches all aspects of CMU and the Pittsburgh region. I am going to miss Everett, as I’m sure all of the CMU community will.”

– Michelle Piekutowski, Associate Vice President & Chief Human Resources Officer

“It has been a learning experience working with Everett for the past four years. He has been very instrumental in helping me learn about the various aspects within the university and his role within Human Resources. Everett has a wealth of institutional knowledge which will surely be missed, by me, as well as the Office of Human Resources. I wish him a very happy retirement!”

– La Dawn Robinson, EOS Associate, Office of Human Resources

“Everett is an early morning person (6 AM) at the CMU gym. He played racquetball regularly with Bill Elliott and Don Coffelt. I’ve had the pleasure of having a locker on the same aisle in the gym with Everett. There have been many great locker room conversations with Everett. From world, national and local events, music, fashion, family, books, home repairs, and CMU, Everett was always a joy to talk to and always had wise words of wisdom. He is a wonderful person and I am wishing him continued happiness as he pursues the next stage of his remarkable life.”

– Professor Eric Grotzinger, Mellon College of Science

“I have known Everett for nearly his entire career at CMU. While very warm, gentle, friendly, soft spoken, and beloved by all, Everett has been extraordinarily impactful. He has been a major force in the ever-improving climate at CMU. While largely unsung, he has worked one-on-one across campus to help the university achieve its stated ideals. He has a remarkable talent for tackling and finding solutions to difficult problems. He will be greatly missed by all, and the CMU community should thank him for all that he has contributed to the university.”

– Professor John Lehoczky, Dietrich College of Humanities & Social Sciences and Mellon College of Science

“It is honesty hard to think of just one thing to say about Everett. I don’t mean to pander here, but Everett’s heart really was in his work. Everett saw Carnegie Mellon as a place where all of us – staff, students, and faculty could and should thrive, and that is the goal he always worked toward. He is a person genuinely interested in getting to know his colleagues and community, and always worked to make those around him feel important and included. This was evidenced in many ways, especially when walking to, or through, campus. It took twice as long to get from point A to point B with all the stops one had to make to say hello to various students, faculty and staff. I will miss Everett tremendously, and I am grateful he was so influential to my success here at CMU.”

– Courtney Bryant, Director, Office of the Vice Provost for Faculty

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“When I think of Carnegie Mellon, I think of Everett Tademy. He has been one of the great influencers of this community over the past four and a half decades.

Everett is wicked smart, extremely well read, compassionate, and a man of uncompromisable integrity. As University Ombudsperson, Everett was deeply committed to caring for the most vulnerable among us. While he was involved in resolving conflicts of various kinds, he always had an eye toward seeking out and improving upon systemic issues and was aspirational in wanting to make this the ideal place for each and every one of us.

It was always remarkable to me, while his role was primarily in the human resources domain, how deeply he was engaged in student life. He gave freely of his limited time and great talents to enrich the student experience. It is no surprise that when President Cohon created the first Andy Award for University Citizenship years ago, he was the consensus choice for that inaugural recognition.

In style, Everett was always quick to give others credit, as great leaders do, regardless of the centrality of his role. In part, this was born of his strong self-confidence and lack of hubris; in part, it was his vision that others owning our collective progress would have a powerful cascading effect throughout our community.

Snatched from Reed College to graduate study in Pittsburgh, we were given a gift the day Everett arrived on this campus. Social distancing could never break the bond that so many of us feel with this great gentleman and scholar.”

– Professor Michael Murphy, Former Vice President for Campus Affairs

“If Carnegie Mellon University were a person, that person would be Everett Tademy—the embodiment of what it means to be a Tartan. Our great mutual friend and mentor, Dr. Bill Elliott, regularly charged us to simply, “make more Carnegie Mellon.” ET’s done that—he made it his life’s work.”

– Don Coffelt, Associate Vice President for Facilities Management and Campus Services

Congratulations, Everett! We’ll miss you!

Everett at the lectern during the 2015 Andy Awards

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In early March, we presented Candy-Grams to the entire Cyert Center staff in recognition of their hosting an unforgettable visit for another group of educators. While we learned more about the Cyert Center – a valued part of the Division of Operations – we decided no one could tell the Cyert Center story better than the passionate people who run it. The following article is written by center Director Carla Freund, with contributions from the center’s incredible educators and staff.

At the Cyert Center for Early Education, we embrace CMU’s motto and strive to maintain the “+1” work ethic of our Human Resources and Division of Operations colleagues: Taking our mission and service an additional step further to offer the richest possible experience for the CMU children and families we serve. Founded in 1971 by the University’s “Women’s Liberation Committee,” the Cyert Center was born in a time when women were returning to the workforce, and a strong early childhood community was forming in Pittsburgh. Our home within the CMU community, a scholarly approach to child development, and the integrity of Pittsburgh’s early childhood movement has supported our foundational roots and continual evolution over the past almost 50 years.

Formerly known as Carnegie Mellon University Child Care Center, our program began by serving 13 children in the basement of the Morewood Gardens residence hall. Since then, we have grown into a program that serves 180 children between 12 weeks of age and kindergarten in two sites. We are a full-day, full-year early childhood program, and our staff has degrees in child development, early childhood education, psychology, and other related fields. Driven by CMU’s

commitment to excellence and our desire to offer the highest quality early childhood experience possible, the Center was one of the first 100 programs to be accredited by the National Association for the Education of Young Children in 1983.

In 1997, a space on the ground level of Morewood Gardens was renovated, and Carnegie Mellon University Child Care Center became the Cyert Center for Early Education. Our name honors the late Margaret Shadick Cyert, a longtime advocate for early childhood education, and her husband, Dr. Richard M. Cyert, President Emeritus of CMU. Since that time, the Cyert Center has expanded again twice, in 2000 and 2017. Our partnership with the University has supported our continued growth and ability to meet the increased need for quality infant toddler care.

Cyert Center for Early Education: Our Hearts are in the Work “+1”

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The Cyert Center’s educational philosophy includes a negotiated curriculum, project work, and a social constructivist approach that emphasized the importance of partnerships between educators, parents, and children. Families partner with educators in project work with children, join classrooms for meals and walks into the community, help to advise the school through a Parent Educator Committee, and work side-by-side with educators on relevant initiatives through Working Groups, such as the Welcoming Working Group, which focuses on the development of meaningful participation for children and families as they enter the school and share responsibility in shaping the educational experience. Working with families and colleagues is the place where you can clearly see our hearts in the work and the “+1” disposition. “We are dedicated to creating an environment that honors and preserves the culture of childhood, where the art of play and desire to learn is synchronized, and joy prevails,” reflected Barbara Moser, Studio Educator.

That same commitment to excellence was apparent as we organized in response to the current remote work situation due to COVID-19 precautions. Our conversations were never, if we would continue our work, but how we could develop connections in the remote work context that would continue to support the strong relationships we have with parents and children while considering what is developmentally appropriate for each of the age groups that we serve. Brianna Moskel, an Educational Coordinator, reflected on our work in the time of COVID-19. “I’ve been focusing on what holds us together while we are apart at this time. This is where I find the positive aspects. I see the strength of the community we’ve built persisting and adapting to keep everyone connected as we move forward. This situation is strengthening our foundation as we all pull together to accomplish things I never imagined would be possible in our current context. It affirms that our sense of community exists and continues outside the walls of our school and the foundations we’ve built are enduring.”

As the Cyert Center approaches our 50th anniversary in 2021, we reflect on how our growth has paralleled the growth in the Human Resources Department, the Division of Operations, and Carnegie Mellon University as an institution. While the COVID-19 pandemic has created serious challenges for the entire world, the approaches and drive of our University offer hope for a continued trajectory of excellence. In his April 24 email to the Carnegie Mellon community, President Jahanian expressed his gratitude for how “CMU faculty, students, and staff have worked together during this unprecedented time.” We are so proud to be a part of this remarkable institution’s past, present, and future.

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Charity Anderson’s Most Memorable First Week of Work

When Charity Anderson started at CMU March 9, she was excited to join the campus community and hit the ground running in her capacity as the new Director for Facility Operations. By the end of her first week, the announcement that most employees would transition to remote work was made. With the Pennsylvania Governor’s stay-at-home order not far behind, she quickly realized that this would not be the ‘new hire orientation’ she expected. Charity is no stranger to the unexpected, nor to high-pressure situations. She spent 9 years as a Civil Engineer Corps Officer in the US Navy, stationed in facility operations, construction management, and acquisition. After leaving the Navy in 2012, she started at the Architect of the Capitol office in Washington, DC as Assistant Facility Manager for Operations & Maintenance for the Supreme Court Building & Grounds. Her career in facility operations and management prepared Charity to join CMU, pandemic or not, impressing the search committee who recommended her hire, leaving colleague Steve Guenther, Assistant VP for Facilities Management and University Engineer, “excited to welcome her.” We know Don Coffelt, Associate VP for Facilities Management and Campus Services, is even more excited now that Charity is on campus and “settling” into her position than he was when he offered her the position. She has quickly become an invaluable member of the team and is leading the FMS team to accomplish goals such as high-level custodial services and critical operations coverage, all while social distancing. When Don, as chair of the Search Advisory Committee that recommended Charity’s hire, announced her appointment last December, he said, “Charity was our consensus first-choice from a very competitive field.” When asked about how things have gone so far in her “new normal,” Charity said:

Although it’s not what I expected in my first few months, COVID-19 has pushed me into an incredible opportunity to get to know the dedicated folks in the FMS team on an entirely different level in this pandemic environment. I have been thoroughly impressed by the pride in their technical expertise, ability to deliver exceptional quality work and their tremendous dedication as they come into work each and every day.

COVID-19 has certainly provided Charity a unique opportunity to become acquainted with her new colleagues from a distance, many of whom are serving as what she considers “the eyes and ears for the facilities,” as they continue to perform routine building and equipment checks to ensure the University can continue to function without any major issues. Charity arrived in Pittsburgh in February with her husband and two children, thinking she would enjoy the transition to a higher education environment and become acquainted with her family’s new city. Little did she know, her first few months in the new job would consist of meeting many people virtually on Zoom, wearing face coverings to the office and tracking online learning requirements for her 3rd grader. Although new to the team, she has faced the challenges head-on and has expertly led the facilities team through this unprecedented time. Welcome, Charity, to the Division of Operations. We look forward to welcoming you in person in the future!

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Introducing the Data Stewardship Council Improving the management and governance of data across all divisions and departments is a key goal for CMU. Toward that end, the University recently established the Data Stewardship Council (DSC). The DSC is led by three Co-Chairs: Dr. Becky Culyba, Associate Provost; Dr. Stan Waddell, Associate Vice President and Chief Information Officer; and, Dr. Keith Webster, Dean of University Libraries. Tara Major serves as the Data Strategy and Governance Lead and is charged with facilitating the Council and its various workgroups. Below, Tara shares some insights about the DSC’s charge and mission: Operations U: What is the mission of the DSC? Tara: The mission of the Data Stewardship Council is to ensure the University’s administrative data assets are managed and utilized to their fullest extent. Operations U: What major goals does the DSC plan to achieve early? Tara: We are in the process of establishing two working groups, and we are looking forward to building continued momentum on a university-wide business glossary, so that when we talk about “students,” for example, we all mean the same thing when we use that term. We would also like to begin raising awareness about the council. We want people to know that they have a place they can turn for guidance and support when they have data concerns or questions. Operations U: What outcomes do you anticipate the DSC’s work will have on employees in their “everyday” work? Tara: Data touches everything in the modern day. However, this is very much behind the scenes and many people may not realize the immediate impact that our work will have on them. The better we manage our data, the better the user experience will be for all individuals in our community – whether this be their digital experience or their physical experience on campus. For example, we have better ways to track and analyze data. We can track things like student or staff satisfaction with their on-campus experience, and share this data with the relevant groups who can work to improve it. More visible benefits will come forward as the working groups move closer toward their goals. Our work is just getting started.

CMUPD Receives Face Coverings from CFA Costume Department

Thank you to the College of Fine Arts Costume Department for the generous donation of handmade face coverings to our police department! Officers have been sporting their masks around campus while on patrol, socially distancing and keeping our campus safe.

Tara Major, Data Strategy and Governance Lead

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COVID-19: Staying Healthy

Every individual has an important role to help fight the spread of the novel Coronavirus (COVID-19). We recognize many members of the Division of Operations are working diligently to keep our campus safe, clean and functional. For those members of the Division who have not been explicitly directed to continue coming to campus to work, you are advised to please stay home, until further notice. More information about good health, as well as local information and campus resources may be found by visiting the links provided at the bottom of this page.

Health tips:

• Practice good personal health by washing your hands often with soap and hot water for 20

seconds, and make sure you wash your thumbs, wrists and in-between your fingers.

• Cover your cough/sneeze with a tissue or the crook of your arm, and then promptly wash

your hands or use hand sanitizer if soap and water is not available.

• Always maintain at least six feet (2 meters) of distance between you and others.

• Limit travel, including shopping trips. When you must venture out for necessities, practice

physical distancing and wear a cloth facemask.

• Use drive thru, delivery, or take out when possible for food, medicine, and essentials.

• Maintain mental and physical health. Physical exercise and fresh air are important.

We also want to share a Coronavirus Digital Toolkit provided by Guidance Resources, via the Employee Assistance Program (EAP), which seeks to help you remain healthy and deal with the emotional impacts of the outbreak. The Guidance Resources program is available to employees 24/7 to provide video, telephone, or online counseling.

NATIONAL HEALTH INFORMATION:

CDC Guidelines

Guidance on cloth face covers

Protecting your health

Social Distancing

LOCAL INFORMATION:

PA Dept of Health

Allegheny County Resources

Stay at Home Order

Pennsylvania Updates

CAMPUS RESOURCES:

Campus Coronavirus Information Page

FAQs

Staff Resources

Employee Resources

Guidance Resources: • Call: 1-844-744-1370 (TTY: 1-800-697-0353) • Online: www.guidanceresources.com • Web ID: Carnegie

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Additional Support Available

As recently announced by the Family Care Advisory Committee, there is a new family benefit available to staff, faculty, and graduate students, through Care@Work by Care.com. Care@Work can help you and your family with a variety of needs. Eligible individuals now have the benefit of a free premium membership to Care.com, offering unlimited access to find providers for your ongoing care needs for children, seniors, pets, your home, and more, among other discounts and benefits. You may enroll in the Care@Work program by using your Andrew ID at cmu.care.com, and begin to seek the help you need. The service also provides guidance and resources, including access to background checks, a hiring guide and interview tips, to help you make informed hiring decisions. Care@Work providers are taking extra precautions during the pandemic and following the guidelines set forth by the Centers for Disease Control and Prevention to ensure a safe working environment. More information about the program is available online and we encourage you to explore all the options. If you have questions about Care@Work, please contact the HR Service Center at hr-help@andrew.cmu.edu or 412-268-4600.

Computing Services Staff Collect Three More Tootsie Roll Candy-Grams

Three Computing Services staff members were awarded candy-grams in February and March, as part of the “Good Service is How We Roll” candy-gram recognition program. Thank you to everyone who has nominated colleagues for candy-grams thus far, and please continue to send in your nominations. The Computing Services recipients were extremely deserving of recognition for going above-and-beyond the call of duty to assist other members of our division. Shlomo Balass, Director, Productivity Services, and Karen Van Dusen, Senior Manager, Platform Development, were awarded candy-grams for their work assisting with the initial university response to the Coronavirus.

Both individuals took time from their weekends to assist our Enterprise Risk Management team and the Student Affairs Office of Community Health and Well-Being. Their responsiveness represents a commitment to service excellence.

The third recipient of a candy-gram was Dave Kalbaugh, Facilities Manager, who coordinated the move of 40 Computing Services employees between Cyert Hall and 311 South Craig Street, working with each individual to personally accommodate their needs and make the move experience seamless. He worked extra time during the weekend, demonstrated an empathetic and thoughtful approach to his interactions with his colleagues and made what could otherwise have been an unpleasant experience flow smoothly. We applaud Dave for his conscientiousness and care of his teammates, and we hope that all three recipients have been enjoying their Tootsie Rolls!

As always, if you have colleagues who have gone above-and-beyond the normal requirements of their jobs, please send nominations to operations@andrew.cmu.edu.

Dave Kalbaugh displays his candy-gram full of Tootsie Rolls.

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MEGAN CARROLL EDITOR-IN-CHIEF If you have any stories you would like to see in the quarterly newsletter, please send them to Megan Carroll, megancar@andrew.cmu.edu. If you want to learn more about recognition programs, or any other stories in this newsletter, please get in touch.

Take a Moment . . .

In these challenging times, we are reminded how much we care about each and every member of our Division of Operations family. As you continue to take care

of Carnegie Mellon University and your loved ones, we encourage you also to

Take a Moment

to ensure your physical, mental and social well-being.

Be Well!

Dr. Rodney P. McClendon, Vice President for Operations

Dr. Don Coffelt, Associate Vice President, Facilities Management & Campus Services

Karen Faber, Assistant Vice President, Operations Finance

Ralph Horgan, Associate Vice President, Campus Design and Facility Development

Melanie Lucht, Associate Vice President and Chief Risk Officer

Thomas Ogden, Chief of Police

Michelle Piekutowski, Associate Vice President and Chief Human Resources Officer

Elizabeth Rosemeyer, Director, Office of Title IX Initiatives and Title IX Coordinator

Dr. Stan Waddell, Associate Vice President and Chief Information Officer

Jillian Williams, Senior Director for Operations Management

Megan Carroll, Communications Project Manager

Nancy Guarino, Executive Assistant to the Vice President for Operations