operators guide - transact...en 300 330-2 v1.5.1 (2010-02) electomagnetic compatibility and radio...

Operators Guide

100-11672 Rev C, August 2013

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100-11672 - Rev C Page i

Change History

Revision Changes Date

Rev A Initial release September 2012

Rev B Various updates and corrections January 2013

Rev C Add OEM installation and troubleshooting content

August 2013

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Radio Frequency Interference Statement This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s) . Operation of the device is subject to the following two conditions: (1) The device may not cause harmful interference, and (2) The devices must accept any interference that may cause undesired operation.

This unit has been tested and complies with limits for a Class A digital device under Part 15 of the FCC Rules and Industry of Canada ICES-003. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.. Changes or modifications not expressly approved by TransAct Technologies, Inc. could void the user's authority to operate the equipment. The manufacturer declares that this product conforms to the following standards or other normative documents: EN 300 330-2 V1.5.1 (2010-02) Electomagnetic compatibility and Radio spectrum Maters (ERM); Short-Range Devices (SRD); Radio equipment in the frequency range 9 kHz to 25 MHz inductive loop system in the frequency range 9 kHz and 30 MHz EN 301 489-1 V1.9.2 (2011-09) Electomagnetic compatibility and Radio spectrum Maters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirements EN 301 489-3 V1.4.1 (2002-08) Electomagnetic compatibility and Radio spectrum Maters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 3: Specific conditions for Short-Range Devices (SRD) operating on frequencies between 9 kHz and 40 GHz Safety: EN 60950-1:2006 Safety of information technology equipment including electrical business equipment, including amendments A12:2011

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Disclaimer NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT: The information in this document is subject to change without notice. No part of this document may be reproduced, stored or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains information that is both confidential and proprietary to TransAct. Recipient shall not disclose any portion of this document to any third party. TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES INCURRED, DIRECTLY OR INDIRECTLY, FROM ANY ERRORS, OMISSIONS OR DISCREPANCIES IN THE INFORMATION CONTAINED IN THIS DOCUMENT. TransAct cannot guarantee that changes in software and equipment made by other manufacturers, and referred to in this publication, do not affect the applicability of information in this publication.

Copyright © 2013 TransAct Technologies, Inc. All rights reserved. Printed in USA Revision Level C, August 2013

Trademarks Some of the product names mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. TransAct, Printrex, and Atlantek are registered trademarks of TransAct Technologies, Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries. Adobe and the Adobe logo are trademarks of Adobe Systems, Inc.

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Table of Contents Change History ................................................................................................ i Disclaimer ...................................................................................................... iv Copyright ....................................................................................................... iv Trademarks .................................................................................................... iv Table of Contents ............................................................................................ v

Introducing your Printrex® 980 Printer ......... 1 About your Printrex® 980 Printer ...................................................................... 3 Who Should Read This Guide? ....................................................................... 4 What Is Included in This Guide? ...................................................................... 4 Technical and Sales Support........................................................................... 5

On-line Technical Support .......................................................................... 5 Telephone Technical Support ..................................................................... 5 Warranty Information .................................................................................. 5 Return Materials Authorization and Return Policies .................................... 6 Shipping Printers ........................................................................................ 6 Sales Support ............................................................................................. 6 Contact Information .................................................................................... 7

Safety Precautions ..................................... 9 Important Safety Precautions ........................................................................ 11

General Precautions ................................................................................. 11 Power Supply and Power Cord ................................................................. 12 Handling the Printer and Accessories ....................................................... 13 Ink Tank and Maintenance Cartridges ...................................................... 14

Step-by-Step Installation Procedures ..........15 How to Read This Procedure ........................................................................ 17

When Using the Included Parts ................................................................ 17 About the Symbols Used in Illustrations .................................................... 17

Selecting the Installation Site ........................................................................ 18 Checking the Installation Space .................................................................... 19 Installation Precautions ................................................................................. 20 Unpacking Printer and Checking the Components ........................................ 21

Unpacking the Printer and Removing the Fixtures .................................... 22 Mounting Rear Feeder Guide ........................................................................ 27 Loading Ink Tanks ......................................................................................... 28 Initial Loading of Ink ...................................................................................... 30 Printer Part Names and Function .................................................................. 31

Front View ................................................................................................ 31 Back View ................................................................................................ 32 Inside the Printer ...................................................................................... 33 Operation Panel ....................................................................................... 34

Connecting the Communication Cable .......................................................... 36 Connect a USB cable ............................................................................... 36 Connect a LAN cable ................................................................................ 37

Switching the Printer On and Off ................................................................... 37 Switching the Printer On ........................................................................... 37 Switching the Printer Off ........................................................................... 39

Paper Loading Procedure (Inside) ................................................................. 40

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Paper Loading Procedure (Rear) .................................................................. 48 Replacing Ink Tanks ...................................................................................... 54 Replacing the Maintenance Cartridge ........................................................... 59 Checking the Test Prints ............................................................................... 62

Printing and Examining Nozzle Check Pattern .......................................... 62 Cleaning Procedure .................................................................................. 65 Printing TK-GAP Adjustment Pattern ........................................................ 67 Examining and Adjusting TK-GAP ............................................................ 68 Printing Slant Adjustment Pattern ............................................................. 71 Examining and Adjusting Slant ................................................................. 72 Printing Head Position Adjustment Pattern ............................................... 75 Examining and Adjusting Printhead Position............................................. 77

Action of Relocating Printer ........................................................................... 86

Printrex® 980 Specifications and Requirements

..............................................................91 Printrex® 980 Specifications and Requirements ............................................ 93 Standard Features ........................................................................................ 93 Physical Printer Specifications ...................................................................... 94

Environmental Conditions ......................................................................... 94 Electrical Specifications ................................................................................ 95 Media Specifications ..................................................................................... 95

Paper ....................................................................................................... 95 USB Interface ................................................................................................ 95

Printer Maintenance ..................................97 Cleaning the Printer ...................................................................................... 99 Clearing Paper Jams ................................................................................... 104 Moving the printer ....................................................................................... 106 Shipping the Printer ..................................................................................... 109

Troubleshooting ...................................... 111 Initial Check Items ....................................................................................... 113

Checking the Installation Environment .................................................... 113 Checking the Paper ................................................................................ 113 Checking Settings .................................................................................. 113

Procedures for Operation Failure ................................................................ 114 Rear Feeder Sensor Cleaning ................................................................ 114 Trailing Edge Sensor Cleaning ............................................................... 115

Image Defect Recovery ............................................................................... 116 Vertical White Streak (Non-Discharge) ................................................... 116 Faint Image (Distortion) .......................................................................... 117 Void ........................................................................................................ 118 Abnormal Discharge ............................................................................... 119 Uneven Image (Cross Feeding Direction) ............................................... 120 Uneven Image (Feeding Direction) ......................................................... 121 Relative Misregistration in Colors in X or Y Direction .............................. 122 Misregistration (Leading edge and side edge) ........................................ 123 Blank Image ........................................................................................... 124 Paper Skew ............................................................................................ 125 Spur Marks (White Dotted Lines) ............................................................ 126 Ink Smearing (Due to Printhead Crash) ................................................... 127

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Spur Marks (Dotted Lines) ...................................................................... 128 Ink Adhesion (Ink Dripping) .................................................................... 129

Defect Recovery Procedures ....................................................................... 130 Adjustment .................................................................................................. 137

Adjustment When Replacing Parts ......................................................... 137 Head Position Adjustment ...................................................................... 138 Print Module Replacement ..................................................................... 139 Work at Printhead Replacement ............................................................. 144 Work at Purge Unit Replacement ........................................................... 144 Work at Transport Unit Replacement ...................................................... 145 Work at Rack Unit Replacement ............................................................. 148 Rear Feeder Sensor Adjustment ............................................................ 148 Work at Stacker Rail and/or Front Tray Unit Replacement ...................... 151 Work at Printer Controller PCB Replacement ......................................... 152 Work at DC Power Supply PCB Unit Replacement ................................. 153

Head Position Adjustment ........................................................................... 154 TK-GAP Adjustment ............................................................................... 154 Slant Adjustment .................................................................................... 158 Head Position Adjustment ...................................................................... 164 Backfeed Gap Adjustment ...................................................................... 174 Head Position Fine Adjustment ............................................................... 178

Error Codes ................................................................................................. 184 Service Call Error(Fatal Error) ................................................................ 184 Operator Call Error ................................................................................. 207 Warning .................................................................................................. 213

Installing the Maintenance Tool (Service Utility) .......................................... 215 Operation Procedures ................................................................................. 217

Start Procedure ...................................................................................... 217 Printer Information .................................................................................. 218 Head Information .................................................................................... 219 Cleaning, User Setting ............................................................................ 220 Test Print, Adjustment ............................................................................ 227 Head Position Fine Adjustment ............................................................... 249 Update, Time Setting .............................................................................. 254 History .................................................................................................... 257 Self Diagnostics ...................................................................................... 258 Troubleshooting ...................................................................................... 259 Parts Replacement ................................................................................. 260

Test Print .................................................................................................... 274 Setting Parameters ................................................................................. 274 Nozzle Check Pattern ............................................................................. 275 Paper Transport Pattern ......................................................................... 276 100% Block Pattern ................................................................................ 276 Image Position Pattern ........................................................................... 277 Backfeed Pattern .................................................................................... 281

Version Upgrade Procedure ........................................................................ 281 Other Troubleshooting Issues ..................................................................... 282

Power is Off ............................................................................................ 282 Printer Does Not Start or Stops During Print Jobs ................................... 282 Paper is Not Feeding Correctly ............................................................... 283 Status Monitor Does Not Start ................................................................ 283 Random, Bizarre Characters Are Printed ................................................ 284

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Slow To Print .......................................................................................... 284 Print Quality Is Poor ................................................................................ 284

Appendix A: Ordering Supplies ................. 285 Drivers Available ......................................................................................... 285

Index ..................................................... 287

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Chapter 1

Introducing your Printrex® 980 Printer

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About Your Printrex® 980 Printer

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About your Printrex® 980 Printer

The Printrex® 980 printer by TransAct® represents the very latest technology for use for high-speed continuous form plotting, specifically designed for the needs of the oil and gas industry. It builds upon the experience of the Printrex® line of inkjet printers with a host of features specifically designed to improve the performance of well log printing, including:

8 inches per second plot speed

No limitation on plot length, allowing plotting of continuous logs

Print quality enhancement features, including: o Depth Line Accuracy, ensuring accuracy of scale o Stitching Stream Technology, to ensure no gaps in plotting even

when the printer temporarily lacks data o Automatic Image Shifter, to extend print head life

Four separate ink tanks for easy exchange of individual colors

Low total cost of ownership These features and more let you quickly and easily integrate the Printrex® 980 with your oil and gas industry office applications, while giving you the quality, durability and uptime you have come to expect from Printrex® by TransAct® printers.


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Who Should Read This Guide? This document provides information useful for end users who will install, configure, and operate the Printrex® 980 printer in their operations.

What Is Included in This Guide? This Operators Guide includes information on the installation, specifications, and operation of the Printrex® 980 printer. It provides the following information to support your installation and operational efforts:

Warranty and technical support information

Specifications and functionality description

Installation and operational procedures

Configuration, testing, and troubleshooting procedures We want you to have a trouble-free implementation with your TransAct® printer. For any issues not covered in this guide, quality technical support is available on-line at www.Transact-tech.com, or by telephone or fax – consult the following pages for more details about our support services.

http://www.transact-tech.com/


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Technical and Sales Support Your printer is backed by the resources of Printrex, a division of TransAct Technologies, a global technology firm with dedicated technical support and sales assistance. Here is how we can help you:

On-line Technical Support Our web site at www.Transact-tech.com is your on-line portal to obtaining technical assistance with your Printrex® printer. Click on the Support link to find support information for your Printrex® 980 printer, including online access to drivers and documentation, or contact us via e-mail at [email protected].

Telephone Technical Support Live telephone support is available by contacting Printrex or one of its regional affiliates via the contact information listed in this section. To help us serve you faster, please have the following information ready when you call:

The Model Number and Serial Number of the printer.

A list of any other peripheral devices attached to the same port as the printer.

What application software, operating system, and network (if any) you are using.

What happened and what you were doing when the problem occurred.

How you tried to solve the problem.

Warranty Information Printrex® 980 Printers come with a standard warranty that commences upon shipment from factory, and covers parts and labor. An optional warranty, covering both parts and labor, may be purchased separately.

http://www.transact-tech.com/mailto:[email protected]:[email protected]


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Return Materials Authorization and Return Policies If a support technician determines that the printer should be serviced at a Printrex facility, and you want to return the printer for repair, we will issue you the Returned Materials Authorization (RMA) number that is required before returning the printer. Please prepare the printer being returned for repair as follows:

Pack the printer to be returned in the original packing material.

Do not return any accessories unless asked to do so by a support technician.

Write the RMA number clearly on the outside of the box.

Shipping Printers

Never ship a printer by any means with any ink cartridge installed. Be sure to save the packing materials in the event that you need to send the printer in for servicing. Printrex is not responsible for damaged return items that are not packaged in original shipping material.

Sales Support To order supplies, receive information about other Printrex products, or obtain information about your warranty, contact our Sales Department at the contact telephone or fax numbers listed below or visit our web site at www.Transact-tech.com.

http://www.transact-tech.com/http://www.transact-tech.com/


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Contact Information USA TransAct Technologies Incorporated Ithaca Facility 20 Bomax Drive Ithaca, NY 14850 USA TransAct Technologies World Gaming Headquarters & Western Regional Repair Center 6700 Paradise Road Suite D Las Vegas, NV 89119 USA Telephone (877) 7ithaca or (607) 257-8901 Main fax (607) 257-8922 Sales fax (607) 257-3868 Technical Support fax (607) 257-3911 Web site www.transact-tech.com Western United States: 877.822.8923, Fax: 702.254.7796 United Kingdom: 011-44-170-977-2500, Fax: 011-44-170-977-2505 R – Associates Inc. 6610 Gant Road Houston, Texas 77066 USA Telephone 713.973.1500 Fax 713.598.8311 Web Site: www.r-associates.com United Kingdom AVNET Embedded 5a Waltham Park, White Waltham Maidenhead Berkshire, SL63TN Telephone +44 1628 518900 Web Site: www.adnet-embedded.eu Canada Kesh Downhole Measurements, Inc. P.O. Box 246 Clyde, Alberta T0G 0P0 Canada Telephone 780.348.5278 Fax 780.348.5731 Email: [email protected]

http://www.transact-tech.com/http://www.r-associates.com/http://www.adnet-embedded.eu/mailto:[email protected]


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Germany Elkutec Electronic GmbH Postfach 11 33 D-85386 Eching bei München Erfurter Straße 31 Germany Telephone (49)-89-31-90-91-0 Fax (49)-89-31-90-91-91 Web Site: www.elkutec.de Email: [email protected] China Star-Luck Enterprises, Inc. Beijing Office Room 328, Grand Vision Business Building, No.2 Jiuxianqiao Road, Chaoyang District Beijing 100015 China Telephone 86-10-51305677 Fax 86-10-51305658 Singapore HABS Industries Pte Ltd. 2 Kensington Park Drive #04-04 Singapore 557320 Telephone 65-967 32002 or 65 816 32322 Fax 65-234 3158 Email: [email protected]

http://www.elkutec.de/mailto:[email protected]:[email protected]

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Chapter 2

Safety Precautions

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Important Safety Precautions

General Precautions

Never place items on the printer such as a flower vase, potted plant, cosmetics, any liquid filled container, or metal fasteners. If such items were to fall on the printer, this could cause a fire, electrical shock, or damage to the printer.

The electrical contacts inside the printer become extremely hot during normal operation. To avoid causing a fire, never store flammable substances like alcohol, thinner, etc. near the printer.

Never place the printer where it is exposed to open air or high humidity. This could cause a fire, serious electrical shock, or damage to the printer. Also, if the printer is carried into a warm room on a cold day, this could cause condensation inside the printer. If this happens, allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature and humidity.

Never place the printer on a slanted or unstable stand or table. If the printer is dropped or slides off, this could cause personal injury. Also, never place a heavy object on top of the printer. If the object is dropped or falls, this could cause personal injury.

Never expose the printer to open air or dust. This could cause a fire, serious electrical shock, or damage to the printer. Also, never locate the printer near a water faucet or in any other location where it will be exposed to water. This could cause serious electrical shock.

Never place the printer where it will be exposed to rapid changes in temperature, such as in direct sunlight, near an air conditioner, on a hot day. This could cause a fire or damage to the printer.

Place the printer in a location that meets the specified ranges of temperature and humidity. If the printer is either too cold or too hot, it may not operate normally. Operating environment: 15 - 30°C (59 - 86°F) RH 10 - 80% (with no condensation).

To ensure normal operation of the printer and avoid possible damage, never install the printer near large office equipment or any other type of electrical devices that emit strong magnetic fields.

Never block the ventilation ports on the printer. A blocked ventilation port could cause heat to build up inside the printer and cause a fire. Also, place the printer in an area where you can disconnect the power cord immediately; keep the area around the power cord connection free from obstacles. This allows you to unplug the power cord quickly in an emergency.

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Power Supply and Power Cord To avoid the risk of fire, electrical shock, personal injury, or damage to the printer:

Always use the power cord provided with this printer. To avoid a fire or electrical shock, do not use an extension cord.

Connect the printer power cord to an independent power source that is not shared by other equipment or appliances.

Make sure that the power plug is securely and completely inserted into the power source.

Do not cut, damage, or otherwise alter the power cord. Never place a heavy object on the power cord, never expose it to heat, and never pull the cord to disconnect it. If the power cord is damaged in any way (condensation on exposed wires, broken wires, etc.) contact customer service where you purchased the printer.

Never handle the power cord or plug when your hands are wet.

Never knot the power cord or wrap it around itself.

Disconnect the printer power cord during severe electrical storms. Lightning could cause a fire or severe electrical shock or damage to the printer.

To avoid a fire hazard, occasionally disconnect the power cord from the printer and the power supply, and use a soft dry cloth to clean the cord connectors and the connection points. Leaving the cord plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and high humidity, could cause the insulation material to deteriorate.

Turn off the main power before removing the power plug from the outlet.

Check the power plug and cord for any problem (abnormal heat, rust, bend, cracks, scratches, etc.) at least once a month.

If any problem is found with the power plug or cord, contact customer service regarding a replacement cord/

Never pull on the power cord to unplug the cord from the power supply. Always grip the plug to remove it from the power supply.

If the printer will not be used for a long period, disconnect the power cord from the power source.

Always keep the area around the power plug free of obstacles so that you can unplug it easily. This allows you to unplug the power cord quickly in an emergency.

Never use any power source other than the one rated for the printer. This printer is designed to be used in the region where you purchased. Also, make sure that the power source can supply sufficient power for the printer.

Supply Voltage: AC 100-240 V, 50/60 Hz Power Consumption:640 W (max.) Sleep Mode :41 W

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Handling the Printer and Accessories To avoid the risk of fire, electrical shock, personal injury, or damage to the printer:

If you find a large ink leak, switch the printer off immediately, disconnect the power plug from the power source, and call for service.

Never clean the printer with water or any flammable liquid (alcohol, benzene, thinner, etc.) either applied directly or with a cloth. If you accidentally spill liquid on the printer, switch the printer off immediately, disconnect the power plug from the power source, and call for service.

If the printer emits smoke, unusual odors, or makes noises, leaving it could cause a fire or serious electrical shock or damage to the printer. Switch the printer off immediately, disconnect the power plug from the power source, make sure that the printer has stopped smoking, and call for service. Do not attempt to repair the printer by yourself.

Use only a slightly damp cloth, thoroughly wrung out, to clean the printer surfaces. Never use alcohol, thinner or any other flammable liquids, or risk having them come into contact with electrical components inside the printer.

There are high voltage points inside the printer. Never attempt to disassemble or repair the printer.

Never insert or drop any metal objects into the printer when it is open. This could cause a fire or serious electrical shock, or damage the printer. If something falls into the printer accidentally, switch the printer off immediately, disconnect the power plug from the power source and call for service.

If the printer is dropped and damaged, switch the printer off immediately, disconnect the power plug from the power source, and call for service.

Never use flammable sprays around the printer.

Never remove the cover from the printer.

Before cleaning the printer, switch it off and disconnect the power plug from the power source. This can prevent personal injury or damage to the printer if you make a mistake during cleaning.

Its is dangerous to put your fingers deep inside the ink cartridge boxes. There are pin-sharp parts which may hurt you; alternatively you may cause damage that could lead to a breakdown.

Keep children from touching the power cord, internal parts of the printer when it is open, and moving parts inside the printer (gears, belts, rollers, and electrical components). This could cause personal injury or damage the printer.

To prevent machine failures, do not open the ink tank door or maintenance cartridge exchange door, do not turn off the printer, and do not remove the power plug from the outlet while the printer is printing. If you do so, the print head protection function is not performed properly, resulting in a machine failure or ink leakage which can soil your clothes and the surrounding area.

Do not apply excessive force or strong shocks to the upper unit. Doing so can result in a machine failure or impair print quality. Be sure to open/close the upper unit slowly.

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Do not place the printer close to devices such as televisions, radio receivers, loudspeakers, etc. The magnetic fields these devices produce may cause the printer to malfunction, and the printer may interfere with TV/radio reception.

Note:

Be sure to turn off the power switch after the printer has stopped printing.

Do not rapidly switch the printer off and on. This could damage the printer. After switching the printer off, wait at least 5 seconds before switching it on again.

Ink Tank and Maintenance Cartridges

Always store these items out of the reach of small children. This prevents accidents. If a child accidentally swallows ink, seek medical attention immediately.

If ink gets into your eyes, wash it out with flowing water immediately. If irritation persists, consult a physician.

If ink comes into contact with your skin, rinse it off with flowing water immediately. If irritation persists, consult a physician.

Never drop or apply excessive force to an ink tank or the maintenance cartridge. Ink can stain clothing and the work area.

Never attempt to disassemble or modify the ink tanks. They contain ink, which may leak out and smear your clothes or things around you.

Do not install or remove the ink tank or maintenance cartridge unless it needs to be replaced. Doing so can accelerate wear of the printer components.

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Chapter 3

Step-by-Step Installation Procedures

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Step-by-Step Installation Instructions

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How to Read This Procedure

When Using the Included Parts After unpacking this product, check the included parts against the illustrations shown in “Checking the Included Parts” in this Guide. When the parts supplied with this product are required to be used in the installation procedure, the following symbol indicating that the parts are supplied with the product is shown in the illustration. Confirm the symbol and use the necessary included parts.

About the Symbols Used in Illustrations In this guide, operations performed frequently are represented by the following symbols:


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Selecting the Installation Site Installation requirements are listed below. It is recommended that the user’s installation site be checked before delivery of the printer. 1) Power Cord of the printer must connectable to the outlet (100V - 240V AC +10%/-15%) Caution: There must be an easily accessible outlet near the printer. 2) The installation environment must be as described below. Avoid installing the printer near a faucet, water heater, humidifier, or refrigerator.

Operating temperature range: 5 to 35 degrees celsius

Operating humidity range: 10%RH to 90%RH 3) Avoid installing the printer near a fire, in a dusty place, or in a place where ammonia gas is generated. When installing the printer in a place exposed to direct sunlight, it is recommended that curtains be hung over the window. 4) Any foot of the printer must not be floating above the floor . The printer must be kept in a horizontal position. 5) The desk or table on which the printer is placed must be sturdy and stable enough to support the weight of the printer. 6) Install the printer in a well-ventilated place, excluding the area near the air inlet of the room. 7) Install the printer at least 100 mm away from each wall with a sufficient work space around it.


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Checking the Installation Space 1. The minimum space required for installation and maintenance is shown below.


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Installation Precautions When installing the printer, observe the following precautions: 1) Condensation can occur when the printer is moved from a low-temperature place to a high-temperature installation place. In such a case, leave the printer as it stands for at least 2 hours until it adjusts to the ambient temperature and humidity, before starting the installation work. 2) The printer weighs about 60 kg. At least 3 persons are required to install it.


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Unpacking Printer and Checking the Components 1) Check that the following parts are included:


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Unpacking the Printer and Removing the Fixtures Note: The printer is secured using fixing tape and cushioning materials to protect it against the vibrations and shocks applied during transportation. By following the procedure described below, remove all pieces of fixing tape and cushioning materials before installing the printer. Keep the removed cushioning materials for future transportation for relocation or repair of the printer. 1) Remove two bands from the packing carton, and then remove the outer casing.

2) Remove the upper pads and the accessory box.


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3) Lift either side of the printer temporarily to remove the 2 lower pads. Next, lift the other side of the printer to remove the remaining 2 lower pads.

4) Strip the plastic bag from the top to the bottom.


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5) Holding the handles at the bottom of the printer, lift the printer to take it out from the package base.

Caution:

At least 3 persons are required to lift the printer.

Do not hold the front side of the printer.


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6) Place the printer on a horizontal table, and then remove all pieces of fixing tape and cushioning material visible on the exterior of the printer. 7) Open Ink Tank Door, and then push Upper Unit Open Lever to open Upper Unit.

8) Remove all pieces of fixing tape and cushioning material around the transport area.

Caution: There are Paper Holding Wheel Units in the circle of illustration above. Do not remove these units when removing tapes around.


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9) Close Upper Unit and Ink Tank Door.


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Mounting Rear Feeder Guide 1) Mount the included Rear Feeder Guide on Rear Feeder Slot of Printer using 2 included screws (TP screws, M4×8).


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Loading Ink Tanks 1) Open Ink Tank Door.

2) Open Ink Tank Lever for each color while pushing it downward.

3) Take included Ink Tank out of Package, and then remove cushioning material.


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4) Slowly insert Ink Tank as far as it will go. Caution:

Ink Tank cannot be loaded properly if it is inserted in the wrong Ink Tank Slot.

Insert Ink Tank securely and push it all the way as far as it will go.

5) Close Ink Tank Lever.

6) After checking that all Ink Tanks have been loaded, close Ink Tank Door.


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Initial Loading of Ink 1) Connect the included Power Cord to the printer.

2) Connect Power Cord to the outlet. 3) Turn on Main Power Switch. Initial ink loading starts automatically when Main Power Switch is turned on. About 25 minutes are required for initial ink loading. When initial ink loading is completed, the STATUS lamp lights and not blinking. Make sure that the STATUS lamp lights before proceeding to the next step. Caution:

Do not turn off Main Power Switch during ink loading.

If Main Power Switch is turned off during ink loading, Printer stops ink loading. In such a case, turn on Main Power Switch to start ink loading again.

Restarting the ink loading causes extra waste-ink.

Ink loading time might be changed due to the design change.


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Printer Part Names and Function

Front View

[1] Upper unit Open this unit when set paper or removing the paper jammed in the paper feed path or cleaning inside of the machine. This unit incorporates print modules, PCBs, and so on. [2] Operation panel This panel has the key switches necessary for printer operation and the lamps that indicate printer status. [3] Power switch Use this switch when the printer is scheduled to be unused for a long period of time or it is relocated. [4] Ink tank door Open this door when replacing ink tanks. Ink tank door is locked while the printer operates. [5] Paper delivery slot Paper is ejected through this slot. [6] Paper retainer This retainer allows paper to be ejected steadily. [7] Maintenance cartridge door Open this door when replacing the maintenance cartridge. Maintenance cartridge door is locked while the printer operates.


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[8] Stacker unit This unit contains the tray to receive the ejected paper. Draw it out when using it.

Back View

[1] LAN port Connect a LAN cable here to connect to the computer. [2] USB port Connect a USB cable here to connect to the computer. [3] Rear feeder slot This slot is used to feed paper exceeding the paper tray capacity. [4] Rear Feeder Guide This component is the paper entrance guide used to feed paper from the rear of printer. [5] Power connector Connect the power cord here. [6] USB cable clamp Cable clamps are provided to prevent the USB cable from being disconnected carelessly.


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Inside the Printer

[1] Upper unit release lever Push this lever up to release the upper unit. [2] Paper tray Load paper in this tray. [3] Lift button for paper tray Pressing this button moves the paper tray up and down. [4] Ink tanks Black (Bk), Cyan (C), Magenta (M), and Yellow (Y) ink tanks are loaded. [5] Transport unit Paper is fed by this unit. Clean it if soiled by paper dust or ink. [6] Maintenance cartridge Ink used to clean the print head is collected here.


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Operation Panel

[1] Power key/lamp Turns power on/off, and wakes the printer up from the sleep mode. Lamp status are as follows: On Power-on. Off Power-off. Blinking Sleep mode. [2] RESET key Pressing this key down for about 1 second during printing cancels all jobs to abort printing. [3] FEED key Pressing this key in the offline mode feeds paper. [4] ONLINE key Pressing this key suspends/resumes printing. [5] ONLINE lamp On Ready to print. Off Not ready to print. [6] Ink Warning lamp On No ink or tank. Blinking Low ink. Off Sufficient ink. [7] Maintenance Cartridge Warning lamp On Full. Blinking Nearly full. Off Sufficient room to collect ink.


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[8] Paper residual quantity lamp On No paper. Blinking The remaining amount of paper is low. (Only when sheets are supplied through Feeder Lift Tray. Lamp starts flashing when remaining papers become about 100 sheets). Off Sufficient paper or during paper feed from rear feeder slot. [9] ERROR lamp On Operator-call error (can be recovered by user operation). Blinking Fatal error. Off Normal. [10] STATUS lamp On Online mode. Blinking Data being received (printing, cleaning, initializing, shut-down). Off Printing is not possible (during error, sleep, pause etc.). Note: Never turn off the main power switch during a print job. This could cause damage, because the printhead cannot return to the home position. Note: Never attempt to open the Upper unit by force or hit the door. This could damage the printer or result in poor print quality. Always open and close the Upper unit slowly.


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Connecting the Communication Cable The Printrex® 980 is equipped with two interface ports. These interfaces are:

USB 2.0

Gigabit Ethernet Connect the appropriate communications cable to the printer as shown in the following figures. Cables are provided by your dealer, the system installer or are available through Printrex.

Connect a USB cable Note: You can disconnect the USB cable even while the printer and computer are on, but do not disconnect the USB cable in the cases described below. This could prevent the printer from operating normally.

While the computer is starting up (until the desktop display appears).

While the printer is printing.

While you install the printer driver. To disconnect the USB cable while the computer and the printer are on, disconnect it at the computer or the USB hub. To reconnect the USB cable, wait at least 5 seconds before you connect it again. If you reconnect it immediately, the printer may not operate correctly. Note: A USB cable is not provided with the printer. Please prepare a cable that matches the port on your computer. Connect the USB cable to the printer first, as shown in the figure, and then to the computer.


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Note: Whenever connecting a USB cable to the printer, put the USB cable in the cable clamps as shown in the figure.

Connect a LAN cable Connect the LAN cable to the printer, as shown in the figure, and then the computer.

Note: Please consult your network administrator when connecting to an office LAN. Note: If a printer driver has not been installed in the computer to which you want to connect your printer, install it before connecting the USB cable or LAN cable.

Switching the Printer On and Off

Switching the Printer On 1. Turn on the power switch. When the [STATUS] lamp which has been blinking stays lit, the printer is ready for printing.


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2. The STATUS lamp stays lit. Note: When the printer is in the sleep mode, press the power key to return the printer to Online mode. Printer will also wake up from the sleep mode automatically as soon as it starts receiving a print job.


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Switching the Printer Off 1. Press the power key for a few seconds more than one second. Power lamp blinks and the printer enters the sleep mode.

2. Turn off the power switch. If the printer is already in the sleep mode, just turn off the power switch.


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Paper Loading Procedure (Inside) This section describes how to load paper. 1. Make sure that the Power key lamp on the operation lamp stays lit. If the printer has been turned off completely, turn on the main power switch. When the printer is in the sleep mode, press the Power key. 2. Open the ink tank door.

3. Push the upper unit release lever up to open the upper unit.


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4. Open the upper unit.

5. Press the lift button for paper tray. The paper tray moves up.


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Note: Do not touch the lifting mechanism while the paper tray is moving up/down. Your fingers could be caught in the machine and this could cause injury.

6. Draw out the paper tray slowly.


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7. Load paper in the paper tray.

Load paper with the black mark located on the tip right side of the back of the printing surface.


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8. After loading paper, push the paper tray all the way.

9. Press the lift button for paper tray to move the paper tray down.

Note: Follow the same procedure when replacing paper. When the paper tray has been set in position, the "lift" button for paper residual quantity lamp.


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10. When the paper tray has moved down completely, draw out the stacker unit, then raise the bar.

11. Pull out paper, and then place paper on the stacker unit.


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Note: When setting paper in transport area, place it against paper guides on the right side. Set paper such that it is not slackened.

Note: Largely slack paper can jam. To prevent this, pull out paper over the transport unit as straight as possible. 12. Close the upper unit and then close the ink tank door.


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Note: Close the upper unit gently to avoid catching your hands, as this may result in personal injury.

13. Paper is automatically fed to the printing position.

Note: Load paper in printer immediately after unpacking it. Paper remaining after completion of printing may be held loaded in printer or stored in the paper storage box. If printer is not used for an extended period of time, be sure to store paper in the paper storage box.


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Paper Loading Procedure (Rear) This section describes the method for loading the paper to be fed from the rear of printer. 1. Make sure that the Power key lamp on the operation lamp stays lit. If the printer has been turned off completely, turn on the power switch. When the printer is in the sleep mode, press the Power key. 2. Open the ink tank door.

Note: If there is paper in the paper tray, remove it and then move the paper tray down. 3 Push the upper unit release lever up to open the upper unit.


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5. When the paper tray has moved down completely, draw out the stacker unit, then raise the bar.


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6. Insert paper in the feeder slot provided on the back of the printer.

Note: When supplying paper from the rear of printer, place the paper storage box containing paper below Feeder Slot at the back of printer, at a height that is 100-820 mm lower than Feeder Slot, and then load paper in printer.

Note: Place the paper storage box in such a manner that paper is not fed to printer askew.


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7. Pull out paper from the paper tray.

8. Pull out paper, and then place paper on the stacker unit.


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Note: When setting paper in transport area, place it against paper guides on the right side. Set paper such that it is not slackened.

Note: Largely slack paper can jam. To prevent this, pull out paper over the transport unit as straight as possible. 9. Close the upper unit and then close the ink tank door.


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Note: Close the upper unit gently to avoid catching your hands, as this may result in personal injury.

10. Paper is automatically fed to the printing position.

Note: Load paper in printer immediately after unpacking it. Paper remaining after completion of printing may be held loaded in printer or stored in the paper storage box. If printer is not used for an extended period of time, be sure to store paper in the paper storage box.


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Replacing Ink Tanks When the ink in an ink tank runs low, the Status Monitor displays [XXXX ink low] message to alert you that ink is about to run out. You can continue to print, and when the ink supply is exhausted, the [Out of XXXX ink] error will be displayed. There are four colors of ink cartridges: Black (Bk), Cyan (C), Magenta (M), and Yellow (Y). Note:

To maintain print head quality, the printer stops operating before it is completely out of ink. That is, a small amount of unusable ink remains in the used ink tank.

To get a good printing result, use up each ink tank within six months of first opening the package.

Do not remove an ink tank unless you must replace it. This could shorten the life of the consumables.

Complete the ink tank replacement procedure as quickly as possible. Do not leave the printer with ink tanks removed.

An ink tank left in a high-temperature place can deform. However, there is nothing wrong with its functions.

It is recommended that ink tanks be stored in a place where the temperature does not rise to extreme ranges.

Note:

When a message “XXX ink low” appears, get a new ink tank as soon as possible.

You cannot open the ink tank door while the printer is operating.

To maintain the best printing quality, please use only Printrex® 980 ink tanks.

The positions of the ink tanks are as shown below.

The printer is designed so that ink tanks cannot be inserted in wrong ink tank slots. Do not attempt to insert ink tanks in wrong ink tank slots forcibly.


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1. Open the ink tank door.

2. Pull the lever down.


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3. Remove the empty ink tank.

Note: Do not touch the ink outlet and terminal to prevent soiling of the the surrounding work area, damage to the ink tank, and poor printing.

Note: Never apply excessive force nor drop an ink tank. Ink can stain clothing and the work area.


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4. Slowly insert a new ink tank all the way.

5. Close the ink tank lever securely.

Note: There are sharp pins in ink tank slots. Never put your fingers into this area. This could cause personal injury or damage the printer.


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6. Close the ink tank door.

Note:

After installing an ink tank, do not remove it unless you must replace it. This could shorten the life of the consumables.

Complete the ink tank replacement procedure as quickly as possible. Do not leave the printer with ink tanks removed.

Be careful not to stain your clothes and the surrounding work area by the used ink tanks.


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Replacing the Maintenance Cartridge When there remains no maintenance cartridge space to collect ink, an error message, “Maintenance Cartridge full,” is displayed on the status monitor, and printing stops. Replace the maintenance cartridge with a new one. Note: For safety, keep the Maintenance Cartridge out of the reach of children. If ink is accidentally ingested, contact a physician immediately. Note:

To prevent ink from leaking from a used Maintenance Cartridge, avoid dropping the cartridge or

storing it at an angle. Otherwise, ink may leak and cause stains.

Ink adheres to the top of the Maintenance Cartridge after it has been used. Handle the Maintenance Cartridge carefully during replacement. The ink may stain clothing. 1. While lifting the eject guide slightly, open the maintenance cartridge door.


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2. Draw out the maintenance cartridge slowly.

3. Take out new maintenance cartridge from a box.

4. While lifting the eject guide slightly, insert a new maintenance cartridge.


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5. While lifting the eject guide slightly, close the maintenance cartridge door.

6. Put the used maintenance cartridge in a bundled plastic bag and dispose of it.

Note: Please dispose the old maintenance cartridge according to federal, state and local laws after being packed in a bundled plastic bag and placed in the box.


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Checking the Test Prints Make the following test prints and confirm that all the print images are correctly tuned. Should the image in each test print need to be tuned, take an adjustment procedure corresponding to each test print:

Nozzle check pattern

TK-GAP adjustment pattern

Slant Adjustment Pattern

Head Position Adjustment Pattern

Printing and Examining Nozzle Check Pattern 1) Start the PC. Note: Printer driver must be installed in the PC in advance. 2) Connect Printer to the PC using a USB cable. 3) Click [Start] > click [Devices and Printers] > right click [980] > click [Printer properties] > click [Utility] > click [Service]


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4) Open the [Test Print, Adjustment] tab of the "980 Service Utility" dialog box.

5) Click [Nozzle Check Pattern] to print the nozzle check pattern.


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6) Check the printed nozzle check pattern. If a non-discharge is detected, perform cleaning with reference to the next section “Cleaning Procedure”.


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Cleaning Procedure 1) Open the [Cleaning, User Setting] tab of the "980 Service Utility" dialog box.

2) Select Print Module to be cleaned.


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3) Perform the printhead cleaning according to the table below.

Mode Time required for cleaning

Description

Light Cleaning About 0.5 minutes

If an ink injection problem is detected, perform “Light Cleaning” first. If the problem persists even after “Light Cleaning” is performed several times, perform “Medium Cleaning”. If the problem still persists after “Medium Cleaning” is performed several times, perform “Strong Cleaning”.

Medium Cleaning

About 3 minutes

Strong Cleaning About 7 minutes


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Printing TK-GAP Adjustment Pattern 1) Open the [Test Print, Adjustment] tab and click [Adjust TK-GAP] to display the "Print TK-GAP" dialog box.

2) Click [Print] to print the TK-GAP adjustment pattern.


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Examining and Adjusting TK-GAP 1) Observe the TK-GAP Adjustment Pattern and examine if the TK-GAP adjustment is necessary for Print Modules according to the following. Perform the adjustment, if necessary.

Find where the paper perforation is located on the TK-GAP adjustment pattern scale. If the paper perforation is at the “+2” position on the TK-GAP adjustment pattern scale, the adjustment value is “+2”.


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2) Enter the adjustment values in the TK-GAP adjustment value entry boxes in the "Print TK-GAP" dialog box.

3) After entering the TK-GAP adjustment values, click [Send] to send the adjustment values to Printer.

4) If the TK-GAP adjustment pattern is not required to print again for a review, click [NO] and proceed to the step 6).


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5) If the TK-GAP adjustment pattern is desired for reviewing, click [Yes].

6) Click [Next] to proceed to the slant adjustment.


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Printing Slant Adjustment Pattern 1) Open the [Test Print, Adjustment] tab and click [Adjust Slant] to display the "Print Head Slant" dialog box.

2) Click [Print] to print the slant adjustment pattern.


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Examining and Adjusting Slant 1) Read values at which Black lines are in line with line of each color (Cyan, Magenta, or Yellow). When a value of A is the same as a value of B: • Example 1: When the value of C1A (+2) is the same as the value of C1B (+2), no adjustment is required for C1 (Cyan Printhead 1). When a value of A is different from a value of B: • Example 2: When the value of Y1A (+2) is different from the value of Y1B (+3), the adjustment has to be made for Y1.


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2) Enter necessary adjustment values in the slant adjustment value entry boxes in the "Print Head Slant" dialog box.

3) After entering the slant adjustment values, click [Send] to send the adjustment values to Printer.

4)If the slant adjustment pattern is not required to print again for a review, click [NO] and proceed to the step 6).


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5) If the slant adjustment pattern is desired for reviewing, click [Yes].

6) Click [Next] to proceed to the head position adjustment.


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Printing Head Position Adjustment Pattern 1) Open the [Test Print, Adjustment] tab and click [Adjust Position] to display the "Print Head Position Adjustment" dialog box.


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2) Click [Print] to print the head position adjustment pattern.


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Examining and Adjusting Printhead Position 1) Module-to-Module Adjustment This adjustment is to align the relative print positions of 2 Print Modules to each other. The relative print positions in the feeding direction can be examined in the "KV" scale. For the example shown in the figure, the 2 elements are in line at "+2". Thus, the adjustment value is "+2". The relative print positions in the cross-feeding direction can be examined in the "KH" scale. For the example shown in the figure, the 2 elements are in line at "+2". The adjustment value is therefore "+2".


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2) Head Position Adjustment This adjustment is to align the relative color registrations in all the printheads. The relative color registrations in the feeding direction can be examined in the "xxV" scale and the ones in the cross-feeding direction can be examined in the "xxH" scale. Determine at which division of a scale, two color elements are in line for all the 12 blocks. For the example in the "M1V" block, the Magenta and Black elements meet at "+4".


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3) Enter adjustment values in the Module-to-Module adjustment value entry boxes in the "Print Head Position Adjustment" dialog box.


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4) Click [Go to Step 3].


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5) Enter the adjustment values in the Head Position Adjustment value entry boxes.


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6) Click [Go to Step 4].


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7) Enter the adjustment values in the Head Position Adjustment value entry boxes.


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8) Click [Send] to send all the adjustment values to Printer.

9) If the head position adjustment pattern is not required to print again for a review, click [NO] and proceed to step 10.

10) If the head position adjustment pattern is desired for reviewing, click [Yes].


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11)Press Power Key for at least 1 second to place Printer in the sleep mode (Power Lamp blinks), and then turn off Main Power Switch.


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Action of Relocating Printer The Printer is filled with ink in its Ink Supply System, Imaging System and elsewhere. Implement items suggested below thoroughly and explain to customers fully to prevent ink spills in or outside Printer or to avoid unexpected failures when Printer is transported. Caution: Do not incline Printer more than 15° degrees during relocation. Relocating from One Place to Another on Same Floor or in Same Building Printer required to drain (suction) remaining ink in Purge Unit before moving Printer on the same floor or in the same building. Ink drainage is performed with service utility . Ink drainage procedure 1) Connect PC to Printer, and then start service utility. 2) Open the [Cleaning,User Setting] tab, and then click [Moving the printer].


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2) When the following message is displayed, click [Yes] to drain remaining ink in Purge Unit.

Note:

Ink drainage takes approximately 2 minutes.

The time might be changed due to the specification change. Long Distance Relocation Printer required to return ink from Print Module to Ink Tank and to drain (suction) remaining ink in Purge Unit before shipping Printer long distance. Ink returning and drainage is performed with service utility. Ink returning and drainage procedure 1) Connect PC to Printer, and then start service utility. 2) Open the [Cleaning, User Setting] tab, and then click [Shipping the printer].


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3) When the following message is displayed, click [Yes] to start return ink from Print Module to Ink Tank, and wait for a while.

Note:

Ink returning and drainage takes approx. 20 minutes.

The time might be changed due to the specification change. 4) When the following message is displayed, remove Ink Tanks, and then close Ink Tank Door.


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5) When the following message is displayed, turn off Main Power Switch.

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Chapter 4

Printrex® 980 Specifications and

Requirements

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Standard Features The following features are standard for Printrex® 980 printers:

Massively parallel bubble jet technology

8 inches per second plot speed

9.25" wide media, 8.25" (216 mm) print width

Print head resolution: 1200 dots per inch horizontal, 600 dots per inch vertical

No limitation on plot length, allowing plotting of continuous logs

Print quality enhancement features, including: o Depth Line Accuracy, ensuring accuracy of scale o Stitching Stream Technology, to ensure no gaps in plotting even

when the printer temporarily lacks data o Automatic Image Shifter, to extend print head life

High capacity (240 ml) ink tanks o 25,000 standard pages at 5% coverage

Four separate ink tanks for easy exchange of individual colors

Automatic head cleaning cycle

USB 2.0 High Speed and Gigabit Ethernet


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Physical Printer Specifications

Max Dimensions

W D H

Dimensions in inches

15.5 20.0 19.0

Weight: approx. 123 lbs. (56 kg) Interface USB 2.0 High Speed and Gigabit Ethernet

Environmental Conditions The Printrex® 9800 is designed to be placed on a flat, stable surface that can support the weight of the printer (about 123 lbs. or 56 kg). Be aware that the environmental conditions of the location where you place the printer will have an effect on the printer’s performance and longevity. The printer will run its best when stored and operated in an environment that meets the temperature and humidity conditions described below. Typical operating range: 5°C to 35°C / 50°F to 104°F

15.5"

19.0"

20.0"


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Electrical Specifications 100 VAC - 240 VAC, 50-60 Hz 650 watts maximum

Media Specifications

Paper Paper feed method Friction feed Paper width 9.25 inches Paper thickness 0.003 - 0.0035 inches

USB Interface The USB interface is a Version 2.0 interface card is implemented through a standard Series "B" receptacle as defined in the USB Specification. The printer is self-powered and does not draw power from the standard Type B USB interface cable. The standard USB Type B connector has the following pin functions:

Pin Signal

1 Vbus (+5 V dc) (Not used in the Printrex® 980) 2 Minus data 3 Plus data 4 Ground

Note: The standard USB interface does not have sufficient power to run the printer.

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Chapter 5

Printer Maintenance

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How to Operate the Printrex® 980 Printer

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Cleaning the Printer As the printer is used, ink and paper dust will be collected inside the printer. If the interior of the printer becomes dirty, this will cause printouts to become dirty, affect print quality, or interfere with smooth paper feeding. Clean the printer periodically to keep the printer in optimum working condition. Moisten a clean cloth in a weak solution of water and detergent, wring it out thoroughly, then use it to clean the exterior covers of the printer. Note:

Use only a slightly damp cloth, thoroughly wrung out, to clean the printer interior.

Never use alcohol, thinner, benzene or any other flammable liquids. This could cause a fire or serious electrical shock.

Note:

Before cleaning the printer, switch it off and disconnect the power plug from the power source. This can prevent personal injury or damage to the printer if you make a mistake during cleaning.

There are four sharp pins inside the ink tank slots. Never put your fingers into this area. This could cause personal injury or damage to the printer.

1. Press the Power key for a few seconds. The Power lamp will blink, and the printer will enter sleep mode.


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2. Turn off the main power switch, and then remove the power plug from the wall outlet.

3. Open the ink tank door.


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4. Push the upper unit release lever up to open the Upper unit.



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6. Wipe off ink, dust and paper dust adhered around transport and upper unit’s bottom areas (spur, roller, paper ejection slot) with a cloth dipped in water and tightly wrung out.

Note: Do not clean the printer with tissues or paper towels. Torn pieces of paper or paper dust may get inside the printer and cause malfunctions. Note: If "Paper length error" or "Paper jam error" has occurred and an error message is continuously displayed, the paper detection area may be soiled with paper dust or the like. Clean the area with a cotton swab.


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7. Close the upper unit and then close the ink tank door.


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Clearing Paper Jams If the paper jams while the printer is printing, the printer will stop and the Status Monitor will display a paper jam message. Follow the procedure below to remove the jammed paper. 1. Open the ink tank door, and then push the upper unit release lever up to open the upper unit.

2. Remove the paper jammed on the transport unit.


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3. Cut the paper along the perforation.


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Moving the printer After moving the printer on the same floor or to another floor, install it properly following the procedure described below. 1. Press the Power key to place the printer in the sleep mode. If the printer is already in sleep mode, go to step 2.

2. Press the main power switch below the operation panel to turn the printer off completely.

3. Disconnect the interface cable and power cord. 4. Make sure that the upper unit is closed securely.


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5. Move the printer.

Note:

To move the printer on the same floor or within the same building, the ink tanks need not be removed. If the ink tanks are removed before moving the printer, ink can leak from the needle sections in the ink tank slots, which may stain clothes and/or the surrounding work area.

Always hold the printer level and carry it slowly. If ink is spilled inside the printer while moving it, this could cause a fire or serious electrical shock or damage the printer.

The printer weighs about 123 pounds (57kg). Three persons are always required to move the printer. When lifting and moving the printer, they should hold the handles at the bottom so that they do not injure themselves. If they hold other parts of the printer, the printer can be damaged and/or it can drop and injure people.

Do not move the printer with the upper unit, ink tank door, or maintenance cartridge door open. This can damage the printer.

6. After moving the printer to the destination, connect the power cord and then connect the interface cable. 7. Turn on the main power switch.


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8. After completion of the initial operation, the printer is ready for printing.


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Shipping the Printer When transporting printer over a long distance, observe the following procedures:

Contact Printrex technical support for advice before you ship the printer a long distance or move the printer via car, truck or airplane. Moving the printer without proper preparation could subject it to shock and vibration, which could damage the printer and/or cause a fire.

Before transporting the printer, be sure to drain the printer of ink. If ink tanks are removed before draining the printer of ink, ink leaks from the needle sections in the ink tank slots could stain your clothes and surrounding work areas.

The printer weighs about 123 pounds (57kg). Three persons are always required to move the printer. When lifting and moving the printer, they should hold the handles at the bottom so that they do not injure themselves. If they hold other parts of the printer, the printer can be damaged and/or it can drop and injure people.

Note: Do not move the printer with the upper unit, ink tank door, or maintenance cartridge door open. This can damage the printer.

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Chapter 6

Troubleshooting

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Appendix A: Ordering Genuine Ithaca Supplies

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Initial Check Items

Checking the Installation Environment Check whether the installation place meets the following requirements: 1) The power supply voltage must be the rated voltage from -15% to +10% and the power supply frequency must be the rated frequency ±2Hz. 2) The printer must be held horizontal. 3) The ambient temperature must be held at 15-30 degrees and the humidity at 10-80%. 4) Avoid the place where both the temperature and humidity are high (near the faucet, boiler, or humidifier), the temperature is extremely low, the temperature changes greatly. Also avoid placement near fire or flame. 5) Avoid dusty locations. 6) Avoid the place exposed to direct sunlight. If it is inevitable to install the printer in such a place, instruct the customer to hang curtains. 7) The room must be well-ventilated.

Checking the Paper 1) Check whether dedicated paper is used. 2) Check whether the paper is moist. Unpack new paper, load it in the printer, and check for printing. 3) Check whether the paper is curled.

Checking Settings Check whether the settings made for the printer are suitable for the paper used and other requirements, specifically, in terms of the following: 1) Paper setting Paper size (height and width) 2) Printing condition Number of prints 3) Interface setting USB 2.0 High Speed Function (1ch) Giga Bit Ether Net 4) Saving of set conditions Check whether settings have been saved properly.

Appendix B: Frequently Asked Questions

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Procedures for Operation Failure Paper dust falling from the paper pass on the reflecting plate may reflect the light to the receiving of Rear Feeder Sensor and/or Trailing Edge Sensor. Those reflecting plates need to be cleaned.

Rear Feeder Sensor Cleaning 1) Remove Right Cover.("Removing Right Cover" section) 2) Remove Left Cover.("Removing Left Cover" section) 3) Remove Rear Lower Cover.("Removing Rear Lower Cover" section) 4) Remove Rear Feeder Sensor. • 1 Screw • 1 Clamp

5) Wipe reflecting plate with the cotton swab.


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Trailing Edge Sensor Cleaning 1) Open Upper Unit. 2) Wipe reflecting plate with a cotton swab.


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Image Defect Recovery Samples of image defects that can be detected through test printing are described below. When an image defect is found, carry out test printing to determine the image defect type, and then perform an appropriate procedure.

Vertical White Streak (Non-Discharge) This is a state in which ink drops cannot be discharged from Printhead nozzles due to dust, bubbles, thickened ink, wetting, etc. around Printhead nozzle.


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Faint Image (Distortion) This is a state in which ink drops cannot be discharged from Printhead nozzles due to dust, bubbles, thickened ink, wetting, etc. around Printhead nozzle, or a state in which a condensed ink film is formed on the surfaces of Printhead nozzles, and as a result ink drops are not ejected.


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Void This is a state in which a void is generated due to defective parts of Printhead, Flexible Cable, PCB, etc. or a bad connection.


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Abnormal Discharge This is a state in which ink is ejected to an area having no image data due to defective parts of the Printhead, Flexible Cable, PCB, etc. or a bad connection.


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Uneven Image (Cross Feeding Direction) This is a state in which stripes differing in thickness are generated in the longitudinal direction of the Printhead.


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Uneven Image (Feeding Direction) This is a state in which stripes differing in thickness are generated in the transport direction.


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Relative Misregistration in Colors in X or Y Direction This is a state in which registration positions of individual colors are deviated, and as a result colors look shifted.


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Misregistration (Leading edge and side edge) Print image coordinate is not aligned with the paper. The following sample shows misregistration in the side edge.


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Blank Image This is a state in which the print sheet is ejected with no image printed on it.


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Paper Skew This is a state in which an image is printed on a skew in relation to the left and right edges of the print sheet.


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Spur Marks (White Dotted Lines) This is a state in which pressed Spur marks are made on the print sheet.


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Ink Smearing (Due to Printhead Crash) This is a state in which the print sheet touches the Printhead and is stained with ink.


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Spur Marks (Dotted Lines) This is a state in which ink is transferred to Spur or Spur cleaner due to ink dripping, fixing error, etc. and as a result Spur ink marks are made on the print sheet.


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Ink Adhesion (Ink Dripping) This is a state in which ink collected in Printhead or Purge Unit drips off to transport area, and as a result ink adheres to the front/back surface of the print sheet.


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Defect Recovery Procedures Vertical White Streak or Faint Image

Cause Procedure Check Item Action

Ink Supply System

1 Carry out Light Cleaning, Medium Cleaning,

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