o.p.l. plus policy input 3/plus...revised: 11/2004 o.p.l. plus training manual page 2 to add a new...

Revised: 11/2004 O.P.L. PLUS Training Manual

O.P.L. PLUS Policy Input

After inputting your id and password on the Travelers Secured System Logon screen, the Agent HQ Home Page will display.

Access ATLAS3 Auto & Home in three ways

1) Double-click on ATLAS3 – Customer Service Gateway from the Agent HQ Home Page

2) Click on ATLAS3 – Customer Service Gateway from the navigation tree.

3) Double-click on ATLAS3 – Customer Service Gateway from the Tools & Systems tab


To add a new customer

Search Criteria defaults to “Policy Number” select “Name” from the drop-down list.

Input Last Name, State, Zip Code, & click the Search button.

On a new customer, this message will

appear.

Click

Add Customer


Input the customer’s First Name, Middle Initial, & Suffix if applicable.

Customer Last Name will pre-fill from the customer search and may be modified if necessary.

An additional name may be input if needed.

Input the customer’s mailing address click one of the action buttons labeled

Process Auto/Homeowners Account List Return to Customer Selection

“Process Auto/Homeowners” to add the customer

and go right into ATLAS3

“Account List” to add the customer and then process

Other Property Lines

“Return to Customer Selection” to add the

customer and then return to the Customer

Selection page.


If you clicked “Account List” on a new customer, or an existing

customer with no issued policies, this message will appear.

From the navigation on the left side of the screen, select

ATLAS3 Other Property Lines to process PAF, PLUS & Homesaver

You may also select ATLAS3 Auto/Homeowners


To search for an existing customer

Search Criteria drop-down list defaults to “Policy Number”. If you know the customer’s policy number, input it and click the Account List button.

From the Search Criteria drop-down list, you may also select “Name”. Input Last Name, State, Zip Code, & click the Search button.

From the Search Criteria drop-down list, you may also select “ABS Number”. Input the 9-digit billing account number & click the Search button.

Do not select the Search Criteria CCF Number. The Common Customer File Number search is not available to agents.


“Add Customer”

If this is not the customer

needed, click to add a new one. “Process

Auto/Homeowners” to go right into ATLAS3

“Account List” to process Other

Property Lines or Inquiries

From the navigation on the left side of the screen, select

ATLAS3 Other Property Lines to process PAF, PLUS & Homesaver


If this is a new customer, the program will proceed to the Online Quoting Customer Information screen.

If this is an existing customer, the Customer Name Index will appear. Input the customer number in the SELECTION: field and press FORWARD.


To enlarge any input screen, click mmmeeennnuuu oooffffff

To restore any input screen, click mmmeeennnuuu ooonnn

Click mmmeeennnuuu ooonnn to turn “on” the navigation tree

Click menu off to turn “on” the navigation tree


Select PLUS from the Line Of Business drop-down box.

Insured Name, Street, City, State, Zip, Home Phone, and Occupation/Employer are all required entries.

If the address where the property is located is different then the mailing address respond “Y” to the question and input the state the property is located in. Travelers Residence Information screen will display to collect the location address information.

To receive an account discount (if applicable) input an ‘X’ beside the appropriate line of business and then input a valid policy number.


If an Effective Date is not input the program will default to the date the policy is input.

The program will generate the Rate Date if applicable. For additional information on Rate Date, please contact your Travelers P.L. Business Center.

A response is required to “Is Property located within City Limits (Y/N)”.


All the questions on this screen must be answered.

If the response to question “Any liability claims or lawsuits against a household member in 5 yrs?” is ‘Y’, the Loss Information Screen will be displayed and must be completed.

If a ‘Y’ is input to any other questions, the Additional Underwriting Explanation screen will be displayed. Input an explanation of any ‘Y’ responses.


The swimming pool Y/N & the animals or exotic pet’s questions are required entries.

Leave the “Should the High Risk Factor be applied?” question blank unless directed otherwise by your underwriter.


If effective date was not input on the Location of Property screen, then the program will default to the date the policy is input.

STANDARD is pre-filled with an X and the field protected since PREFERRED pricing is not available for PLUS policies.

Select an occupation code from the drop-down list.

“Date PLUS Supplemental Application received:”. This prompt is related to an additional PLUS questionnaire that may be required depending on the state and/or location of the property. Check with your Travelers P.L. Business Center for additional information on the PLUS supplemental application.

The Home Personal Liability and Auto Bodily Injury limits are required entries.


The number of household members pre-fills from the first Underwriting Information screen.

After named insured, enter remaining household members over 13 years old. Enter the youngest driver first.

First name is mandatory for each household member.

Last name is mandatory for named insured and pre-fills from the Customer Information screen. Enter the last name of additional household members if different from last name of named insured.

Birth Date is mandatory for each household member. It is used to determine the presence of youthful operators in the household.

If any household member over the age of 13 is unlicensed, leave License # & St blank.


A Travelers PLUS policy may be written in million dollar increments up to five million dollars. In Liability Limit: input 01 – 05.

Recreational Vehicles or RVs are defined as any motorized golf cart or snowmobile. Snowmobiles with motors greater than 440 ccs are not eligible.

Dune Buggies, Dirt Bikes, Trail Bikes, Mini-Bikes, Swamp Buggies, Amphibious Vehicles, All-terrain vehicles (ATVs) and Motorcycles are not covered but may be referred to Travelers.

For information on additional options such as Premises Occupied, Watercraft, or Business Pursuits, please refer to the PLUS rate manual for your state (available from Agent HQ) or contact your Travelers P.L. Business Center.


Primary residence information pre-fills from the Customer Information screen if ‘N’ was answered to the question “Location of Property/Residence Address different then mailing address?”

Enter the residence addresses for all owner-occupied dwellings. The total number of entries must equal the total entered on the Coverage screen.


The total number of entries must equal the total entered on the Coverage screen.

Enter ATV & Motorcycle information first, then Auto and RV information.

ATVs, Motorcycles and RVs require a type code be input. Valid codes are displayed on the screen. Do not input a type code for a regular automobile.


All PLUS policies require underwriter review prior to issuance. Any additional risk characteristics requiring review will be displayed underneath “Original Requested Price”.

Standard is the only available Price and the Company code will be defaulted by the system.

If you do not wish to issue the policy at this time, click END.

To complete the issue screens and then refer the transaction to the underwriter X-pick Refer/Issue.

You may attach a notepad entry for the underwriter at anytime by clicking on NOTEPAD. More information on this function will be provided later in this section.

Press FORWARD to continue to the premium display


Information on the cost and savings benefits of E.F.T. policy billing is displayed. To print this information, click the Print button. To close the pop-up window, click the Close button.

The policy premium page is displayed; click FOWARD to continue on to the issue screens.


Enter the policy downpayment amount if applicable. If your agency participates in the Sweep Program, input a ‘Y’ in Sweep Ind. Questions on the Sweep Program should be directed to your Travelers P.L. Business Center.

Input an ‘X’ next to the Payment Type being requested.

If policy is to be account billed, input the 9-digit billing account number in the field provided. When a policy is account billed, its billing cycle is linked to other Travelers policies held by the insured. This will produce only 1 bill for all policies on the account.

If a billing type of E.F.T. is selected, an additional screen will display to collect the bank information.


The Policy Number will be generated by the system, please make a note of it.

Because Refer/Issue was selected, the policy will be automatically issued after underwriter approval. The question “Is this policy ready for issue after Analyst approval?” defaults to “Y”. If you do not want to issue the policy, PAGE BACK to the PRICE SELECTION screen, remove the “X” from Refer/Issue and then click END.

If your agency receives download from Travelers, fill in the Agency ID for Insured with your client id.

To make a Notepad entry to the underwriter prior to policy referral, click on NOTEPAD.


After making a Notepad entry, click FORWARD to continue back to the Policy Issuance screen.


Click FORWARD from the Policy Issuance screen to send the PLUS policy to the underwriter for approval and issuance.

The confirmation message MAIL NOTIFICATION SENT will be displayed and the policy status will change to REFER UND.


One way to verify the PLUS policy was issued is to access the customer through Agent HQ. The policy will appear on the Account List for the customer.

Or, you may click on Other Property Lines & re-access the customer as detailed on pages 1 & 2 of this document.

If the policy was approved by the underwriter the policy status on the Quote Status screen will display a status of ISSUED.


If the underwriter declines the policy, the status of the policy will be DECL UND.

An ‘N’ after the OPERATOR indicates the presence of a notepad entry.

To view the entry, select N-Notepad from the Activity drop-down & input the Quote # then click FORWARD.


The notepad entry will display the reasons the policy was declined or it will request additional information be provided.

To make a change to the policy select R – Requote/Err Correct & the Quote #.


After revising the policy information, select N – Notepad from the quote status and input a message to the underwriter.

Press FORWARD to return to the Quote Status screen.

Select U – Refer to Underwriter, input the Quote Number & then click FORWARD.


To verify later that the PLUS policy has been issued, please refer to the procedures detailed on page 24 of this document.

If the policy is not accepted, your underwriter will contact you directly.

o.p.l. plus policy input 3/plus...revised: 11/2004 o.p.l. plus training manual page 2 to add a new...

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