opportunities in m-commerce standards & applications nour el kadri university of ottawa
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Opportunities in M-CommerceStandards & Applications
Nour El Kadri
University of Ottawa
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M-Commerce
• M-commerce: The use of the Internet for purchasing goods and services and also for transmitting messages using wireless mobile devices
• Mobile computing: Enables internet-enabled cell phones, PDAs, and other wireless computing devices to access digital information on the Internet from any location
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Wireless Network Standards
The Institute of Electrical and Electronics The Institute of Electrical and Electronics Engineers (IEEE) established a hierarchy of Engineers (IEEE) established a hierarchy of complementary standards for wireless complementary standards for wireless computer networks. computer networks.
Global Wireless Network Standards: • IEEE 802.15 (Bluetooth) for the Personal Area
Network (PAN)
• IEEE 802.11 (Wi-Fi) for the Local Area Network (LAN)
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Wireless Network Standards
• IEEE 802.16 (WiMax) for the Metropolitan Area Network (MAN)
• IEEE 802.20 (proposed) standard for the Wide Area Network (WAN)
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Bluetooth
• Can link up to 8 devices in 10-m area
• Low power requirements
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WiFi
• Three standards: 802.11a, 802.11b, 802.11g
• Infrastructure mode: Devices use access point to communicate with wired network
• Ad-hoc mode (peer-to-peer): Wireless devices communicate directly with each other
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An 802.11 Wireless LAN
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M-Commerce Revenue
Source: Copyright 2005 Jupitermedia Corporation.
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Digital Payment Systems and M-Commerce
• Micropayment system– Individual service providers run their own
separate payment systems– Small payments added on to single bill
• Stored payment system– Cell phone equipped with smart card storing
rechargeable electronic cash
• Mobile Wallets (m-Wallets): Store personal data to use in online transactions
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Wireless Applications for Wireless Applications for Customer Relationship Customer Relationship
ManagementManagement
Wireless CRM enables sales and field service professionals to:
• Access customer account records and information at any time or location
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Wireless Applications for Customer Relationship Management
• Update customer accounts and deal information to update customer database instantaneously
• Receive alerts to important events
• Enter, perform, and update transactions and product information
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Pitney Bowes’s Wireless CRM System
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Wireless Supply Chain Management (SCM) and Radio Frequency
Identification (RFID)
• Wireless supply chain management systems: Provide simultaneous accurate information about demand, supply, production, and logistics as goods move among supply chain partners
• Radio Frequency Identification (RFID) systems: Provide a powerful technology for tracking the movement of goods throughout the supply chain
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How RFID Works
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Wireless in Health CareWireless in Health Care
Wireless Applications:
• Electronic Medical Record (EMR) retrieval
• Wireless note taking for patient charts
• Lab test results
• Prescription generation
• Medical databases
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Wireless Sensor Networks and Pervasive Computing
• Wireless sensor networks (WSNs): Networks of interconnected wireless devices that are embedded into the physical environment to provide measurements of many points over large spaces
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Wireless Sensor Networks and Pervasive Computing
• Pervasive computing: Wireless
technologies are pushing computing
into every facet of life, including cars,
homes, office buildings, tools and
factories; providing connections
anywhere and anytime.
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Wireless Sensor Network
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Management OpportunitiesManagement Opportunities
• Wireless technology offers:
• Flexible business processes
• Business processes not limited by time or space
• New channel for communicating with client
• Source of new products and services
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Management ChallengesManagement Challenges
• Integrating wireless technology into the firm’s IT infrastructure
• Maintaining security and privacy
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Solution GuidelinesSolution Guidelines
The following are some of the guidelines for managing mobile technology in the enterprise:
• Identifying areas in which wireless can provide value
• Creating a management framework for wireless technology
• Using a pilot program before full-scale rollout of wireless systems