optimize it operations for datacenter efficiency

Optimize IT Operations for Datacenter Efficiency

Webcast by Zenoss

Transforming IT Operations

Deepak Kanwar – Marketing StrategistKent Erickson – Senior Product ManagerDavid Winter – Director of Hosted Solutions

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Webcast Logistics All lines are in listen-only mode

We will answer questions throughout and at the end of the event, so please post questions early and often

A link to the webcast recording will be emailed shortly after the event

Stay in touch- plus.google.com/+zenoss

- @zenoss

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Zenoss at a Glance

Cool Vendor inIT Operations 2010

Best Monitoring Toolfor the Cloud

• Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud

providers• New approach to both technology and business

• Leading Commercial Open Source Player in Category• Large Global Footprint: 2.4M Downloads, 35K Organizations, 175

Countries• Large Active Community: 105K Members• Rapid Innovation & Lower Costs

• Fastest Growing Enterprise Management Software Company• 2010, 2011,2012 Inc 500• 2011 #22 2012 #55 on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, Service

Provider

• Most Widely Adopted Cloud Management Console• Largest install-base of any cloud-capable management product in

the market• Unifies physical, virtual & cloud monitoring• Enables public, private and hybrid cloud scenarios

• Strong Business & Team• Rapid growth with new customer acquisition and retention• Annapolis, MD & Austin, TX & San Jose, CA© 2013 All rights

reserved.

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Agenda

• Efficiency issues facing modern datacenters• Forrester findings on

- How is tool proliferation impacting your environment?

- How can monitoring and management be simplified?

• How does Zenoss address many of these issues?

• How can you achieve even greater efficiency with ZaaS?

© 2013 All rights reserved.

THE SITUATIONDriving toward Datacenter Efficiency


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Seeking IT Efficiencies

Standardization• Enforce consistency in infrastructure

• Improve Controls

Virtualization• Consolidate

infrastructure• Increase utilization

rates• Improve flexibility

Cloud• Offer IT as a

Service• Reduce

operational costs

Benefits• Simplified

Management• Improved

Efficiency

Benefits• Reduced capital

costs• Reduced operational

costs• Improved

Operational Efficiency

Benefits• Improved Agility• Improve time to

market• Improved End-use

experience• Reduced operational

costs• Improved

Efficiency


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And the Result is ….

70%

% of time spent by IT professionals is just keeping the lights on

Certainly, this can’t be true!



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It is! – Say Hello to MY Silo

MY Operating System MY WorkloadMY Server

MY Management Tools

MY Operating System MY WorkloadMY Server

MY Management Tools

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Traditional Approach to IT- “One more tool today”

“How many different infrastructure monitoring and application monitoring tools are currently in use in your IT operation (including network, servers, databases and application monitoring)”?

69%

% of responders who use 10 or more tools in their environment

Base: 161 North American IT decision-makers

Source: A commissioned study conducted by Forrester Consulting on behalf of Zenoss, October 2012



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Poll 1

• How many monitoring tools do you have?• Less than 10

• More than 10

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These tools DO NOT Work Together

• We bought MY TOOLS

• But now, MY TOOLS don’t work with shared virtualization and cloud resources• Do not interoperate

• Require multiple specialists

• Cannot provide holistic information

• Root cause analysis is a long drawn inefficient process


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Reducing IT Effectiveness

60%

organizations can resolve less than 75% of their problems in 24 hrs.

Despite allocating a lot of resources

Resolution can be time consuming and resource intensive




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Forget the Triple 9s, we will settle for 99%

62%

Organizations whose availability for MISSION CRITICAL application is BELOW 99%

Organizations lose $Millions annually to downtime





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Modern Datacenters are Complex

Monitoring solution 1

Monitoring solution 2 Monitoring solution 3



Monitoring solution 7Monitoring solution 8






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And the Workload-Asset relationships are Dynamic










Failover

Cloud Bursting


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Failover

Cloud Bursting

And the Workload-Asset relationships are Dynamic

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We Recognize the Missteps

“The multiplication of infrastructure/application monitoring tools creates more challenges than it solves” Possible Responses: Strongly Disagree, Disagree, Neither disagree or agree, Agree, Strongly Agree

58%

% of responders who agree that too many tools create more challenges than they solve.





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An Integrated solution is needed

The data collected on infrastructure are consistent and normalized and more likely to yield accurate information

It makes our IT organization more efficient and helps prioritize activities

It greatly reduces downtime and brownouts of critical applications and/or business services

It will improve user and business satisfaction

The solution is better integrated

The tool deployment is easier and less costly

It will improve business workforce productivity

It frees important operational resources

The support is better

None, I don’t believe there are any significatn benefits to using a single vendor for all service assurance tools

Don’t know

48%

47%

40%

34%

30%

25%

24%

21%

19%

4%

3%

What do you believe are the benefits of using a single integrated solution for all service monitoring and management tools?




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Poll 2

What areas in your IT Ops are most in need of improvement?

• Getting alerts before the end-users are affected

• Tool integration for better information

• Performance management tools

• Troubleshooting IT issues

• Incident and problem management process

ZENOSS SERVICE DYNAMICSDriving toward Datacenter Efficiency


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Integrated Solution

Unified Monitoring

Event Mgmt

Root Cause Analysis

Open/ Extensible

Zenoss, Solution for the Modern Datacenter


• Unified Monitoring• Heterogeneous

environment• Servers, storage,

databases, operating systems

• Physical, virtual, cloud• Event management• Real Time Model to expedite root cause analysis and problem resolution

• Analytics to identify areas of improvement

Zenoss Service

Dynamics


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Real Time Model with Service Impact

Dynamically identifies and tracks infrastructure components supporting each application/service/workload


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Real Time Model with Service Impact

Delivers fault and performance analytics for application services as well as infrastructure components


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“Entering our 4th year with Zenoss I can say its the only management tool that we have ever succeeded with at scale.“ Tom Sands, VP of Network Operations

Operations-facing Service Dashboard


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Root Cause Analysis

• Identify possible causes for service disruption

• Communicate the source of the problem

• Provide a head-start on service restoration

"We see problems or alerts much sooner on subsets of web cluster or staging nodes that we are able to catch before they actually make it to production." Scott McCool, Web Hosting Manager Nature.com


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Customer Facing Service Resource Portal•Web application provides service status and resource utilization directly to non-IT users

•Highly customizable – full source code provided


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• Web browser UI

• 64 bit Centos/Red Hat server(s)

What does it take to run Zenoss?


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Zenoss, taking efficiency to the next level

Zenoss Service Dynamics

Key benefits

Zenoss Service Dynamics

Deployed at customer site

Zenoss as a Service (ZaaS)

Deployed in cloud• Solution deployed at customer site

• Customer retains complete control of their IT environment

• Provides access to all capabilities of Zenoss Service Dynamics

• Up and running in minutes• Solution deployed at a

modern datacenter• Offers key capabilities of

Zenoss Service Dynamics• Includes a 99.9% availability

SLA


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Zenoss as a Service (ZaaS)Taking Efficiency to the Next Level

Available now Offers Resource Management and Service Impact & Event

Management capabilities Hosted in the cloud with a small foot-print virtual device onsite Single point of accountability Includes 99.9% SLA Convenience of a delivered service


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Options to fit Your Business NeedsActivity On premise ZaaS

Getting Started

Hosting In-house at customer site Cloud

DeploymentCustomer IT or Zenoss

Consulting Zenoss

Data Stored Locally Cloud

Capabilities Offered

Unified Resource Management

Service Impact

Analytics

Ongoing management & support

Management Customer IT Zenoss

Maintenance (patches, upgrades etc.)

Customer IT Zenoss

Support (Zenoss solution) Zenoss Zenoss

Support (underpinning infrastructure)

Customer IT Zenoss

Disaster Recovery Customer IT Zenoss

Zenoss application health Customer IT Zenoss

Day to day operations Customer IT Customer IT


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Summary • Optimized IT Operations are key to Datacenter

efficiency• Too many tools can be an impediment to efficiency

• Non-interoperable legacy tools can prolong disruptions and make root cause analysis difficult if not impossible

• Downtime is expensive, expeditious resolution is an imperative

• Zenoss drives efficiency• Integrated solution that can reduce the number of tools

needed

• Expedites problem resolution & reduces MTTR

• Offers a choice of on-premise and Cloud hosted to best fit your business needs

• For more information www.zenoss.com


QUESTIONS & ANSWERS

#zendd33

THANK YOU


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