optis license manager

OPTIS License

Manager

2014 SP1

Table of Contents

GETTING STARTED

Getting Started ........................................................................................................ 4 What is the OPTIS License Manager? ....................................................................... 4 How does the OPTIS License Manager Work? ............................................................. 6 What is Included in a License File? ......................................................................... 6 What are the Log Files for? .................................................................................. 6

Managing an OPTIS License ......................................................................................... 8 Installing the OPTIS License ................................................................................. 8

Configuring a Nodelock License ..................................................................... 8 Configuring a Floating License ...................................................................... 9

Renewing a License .......................................................................................... 10 Renewing License for OPTIS Software ............................................................ 10 Renewing License for SPEOS CAA V5 Based ...................................................... 11

Declaring a Change of the Serial Number of the License .............................................. 12 Before 2011 - V9 Releases ........................................................................... 12 From 2011 - V9 Releases ........................................................................... 12

Advanced Users ..................................................................................................... 13 Who are the OPTIS License Manager Commands for? .................................................. 13 What are the OPTIS Software Codes? ..................................................................... 14 Duplicating License Configuration Files .................................................................. 15 Restricting Access ............................................................................................ 15

Restricting Access to License Server .............................................................. 15 Restricting Access to a Specific License .......................................................... 16

Sharable Platform ............................................................................................ 16 How to Use the Borrowing? ................................................................................. 16

Nodelock Configuration .............................................................................. 16 Floating Configuration ............................................................................... 17

Status .................................................................................................................. 19 Status: License is Expired ................................................................................... 20 Status: Invalid Serial Number .............................................................................. 20 Status: Connection with the License Server Failed ..................................................... 20

Troubleshooting .................................................................................................... 22 OPTIS License Manager is Locked .......................................................................... 22 License Server Information does not Appear in the OPTIS License Manager ....................... 22 The License Server does not Recognize a Command. Check if the License Server is Up to

Date ......................................................................................................... 22 Communication Problems ................................................................................... 23

Analyzing the Communication between the Client and the Server computers ............ 23 Client and Server Connection is not Working for Floating Configuration ................... 24 Checking that the Enabled Network Card Does Not Turn Off by Its Own ................... 24 Changing the Maximal Transmission Unit Value ................................................. 25

Troubleshooting FAQs ........................................................................................ 25

FAQs ................................................................................................................... 26 General Questions ............................................................................................ 26 Nodelocked Questions ....................................................................................... 26 Floating Configuration Questions .......................................................................... 27

General Floating Questions ......................................................................... 27 How to Reconnecy to a License Located on the License Server Computer? ................ 28 How to Release a Token? ............................................................................ 28

How to Test the Connection between the License Server and the License Client? ............... 28 How to Install or Uninstall a License by Script? ......................................................... 29

Index .................................................................................................................. 30

What is the OPTIS License Manager?

The OPTIS License Manager software is included in all OPTIS software.

A separate installation is also available to install the OPTIS License Manager on a dedicated License Server computer

without installing the OPTIS software.

Getting Started of 31

The OPTIS License Manager is based on a client-server architecture.

Two Executable Files

The OPTIS License Manager software is composed of two executable files.

The OptisLicenseManager.exe

The OptisLicenseManager.exe file is a tool for administration tasks or for client's configuration for end-users

accessible for:

Administrators. In this case the OPTIS License Manager is running on the same computer as the OPTIS License

Server.

End-users. In this case the OPTIS License Manager is not running on the same computer as the OPTIS License

Server.

You can launch the OPTIS License Manager software from Start, All Programs, OPTIS, OPTIS License, OPTIS License Manager.

The OptisLicenseServer.exe

The OptisLicenseServer.exe file is the server part of the OPTIS License software, and runs on the License Server

computer, as a Windows service or in the user session.

It manages all the client requests from the OPTIS License Manager, from the OPTIS software, on the same computer

(nodelock), or from different computers (floating).

You can launch the OPTIS License Server: - as a Windows service. From Start, All Programs, OPTIS, OPTIS License, OPTIS Control Panel. - in the user session. From Start, All Programs, OPTIS, OPTIS License, OPTIS License Server.

You do not need to log onto the License Server to run the OPTIS License Server.

Two Configurations

The nodelock configuration is composed of a computer on which you must install the OPTIS software, including the

OPTIS License Manager software.

OptisLicenseServer.exe and OptisLicenseManager.exe have to run on the computer.

The floating configuration is composed of:

of 31 OPTIS License Manager User Guide

A License Server computer on which you must install the OPTIS License software.

OptisLicenseServer.exe and OptisLicenseManager.exe have to run on the License Server computer.

License Client computers on which you must install the OPTIS software.

OptisLicenseManager.exe has to run on License Client computers.

How does the OPTIS License Manager Work?

For each session of an OPTIS software started on a License Client computer, the OPTIS License Manager adds:

A user and a session if it is the first session of this user, and increments the number of tokens for the requested

license.

A session to this user if the user already has a session for the requested license.

If the user runs many sessions of the same software on the same computer, he only uses one token.

When all the sessions are closed, the token is released.

The client OPTIS License Manager checks the communication with the server OPTIS License Manager every five

minutes.

What is Included in a License File?

Each license file includes:

Its identity:

Software name & version,

Configuration Id.

Its configuration:

List of modules,

Expiration date,

Number of tokens (0 for nodelock license),

Maximum time of use.

The serial number of the licenses server it is installed on.

License files are located in ...\OPTIS\OptisLicenseServer.

Format is .OptisLicense.

What are the Log Files for?

Global Log File

The Global log file tracks problems with the use of the OPTIS License Server.

It contains all events of the OPTIS License Server.

The global license log file is generated in ...\OPTIS\OptisLicenseServer\OptisLicenseServer.log.

From the OPTIS License Manager, you can view or clear the global log file .

Getting Started of 31

For software codes, you can view What are the OPTIS Software Codes? (see page 14).

Per License Log File

The Per License log file tracks the license usage, and has the same name as the license.

It contains the following information:

The license file user,

Date and time of the license use,

Date and time of the license release,

Duration of the use.

The per license log file is generated in ...\OPTIS\OptisLicenseServer\xxxx.OptisLicense.


MANAGING AN OPTIS LICENSE

Installing the OPTIS License

Configuring a Nodelock License

For a nodelock license, you must install the OPTIS software.

At the end of the OPTIS software installation, if the computer cannot be restarted or has specific administrator

rights, you must follow the instructions of Running the OPTIS License Server.

Obtaining a License

1. From Start, click All Programs, OPTIS, OPTIS License, OPTIS License Manager.

2. Select the License Server Adapter.

If no information appears, you can restart your computer.

If still no information appears, you can follow instructions from Running the OPTIS License Server or then from

Configuring the Firewall.

3. Click to copy the Serial Number of License Server.

4. Click File, License portal....

5. When the OptisLicenseManager box appears, click OK.

6. Log onto the Portal (http://portal.optis-world.com).

7. Select the license title and click the appropriate icon.

Downloading the License File


2. Click Licenses (http://portal.optis-world.com/portal/license/license.asp).

3. Click a title.

4. Click Download.

5. When a box asking you if you want to save the file or find a program to open it appears, click Save.

You can save it on your desktop or in any folder except the OPTIS folder.

Launching the OPTIS License Manager


Importing a License

Selected account has to be the current user.

1. Click File, Import a license...

If the File commands are not available, you must follow Running the OPTIS License Server.

2. Select the new license in the box, and then click Open.

The update appears.

A star * in the Default box indicates the default license.

It may happen that the license is not set by default.

In this case, you must click Configuration, Use this license by default or directly double-click in the Default box.

You must adapt the threads number of the computer to the license threads number. For more details, you can contact your sales contact (http://www.optis-world.com/contact.htm).

http://portal.optis-world.com/


http://portal.optis-world.com/portal/license/license.asp

http://www.optis-world.com/contact.htm

Managing an OPTIS License of 31

Configuring a Floating License

Configuring a Floating License from the Server

For a Floating License, you must install the Optis License Manager on the License Server.

At the end of the installation, if the computer cannot restart or has specific administrator rights, you must follow the

instructions of Running the OPTIS License Server.

If you prefer to install the OPTIS software, it is also possible.

Obtaining a License


2. Select the License Server Adapter.

If no information appears, you can restart your computer.

If still no information appears, you can follow instructions from Running the OPTIS License Server or then from

Configuring the Firewall.

3. Click to copy the Serial Number of License Server.

4. Click File, License portal....

5. When the OptisLicenseManager box appears, click OK.


7. Select the license title and click the appropriate icon.

Downloading the License File



3. Click a title.

4. Click Download.

5. When a box asking you if you want to save the file or find a program to open it appears, click Save.

You can save it on your desktop or in any folder except the OPTIS folder.



Importing a License

Selected account has to be the current user.

1. Click File, Import a license...

If the File commands are not available, you must follow Running the OPTIS License Server.

2. Select the new license in the box, and then click Open.

The update appears.

You must adapt the threads number of the computer to the license threads number. For more details, you can contact your sales contact (http://www.optis-world.com/contact.htm).

Configuring a Floating License from the Client

For a floating license, you must install the OPTIS software on all License Client.






At the end of the installation, if the computer cannot restart or has specific administrator rights, you must follow the

instructions of Running the OPTIS License Server.



Connecting to the OPTIS License Server

When importing a distributed license on a spooler computer run as a service, you must select the SYSTEM account

too.

1. Click Configuration, Configuration.

-Or-

1. Click Select.

The Configuration box appears.

2. Click Select and select the License Server computer.

3. Click OK.

If nothing happens, you must check that the License Server computer is running as a server. For more details, you can view Running the OPTIS License Server.

Leaving the box empty is like selecting the computer you are working with.

The update appears.

4. Select the license you want to use.

5. Click Configuration, Use this license by default to define it as the default one.


6. Redo the same process by being connected as the user of the software.

7. This time, select the User Account configuration to set the license by default.

Renewing a License

OPTIS licenses V12.0 or higher version, with a maintenance contract, are compatible with OPTIS License Manager

2013 or higher.

Therefore, the upgrade of license version is no more required when upgrading a software version.

However, the license has to be upgraded when upgrading a software version:

If the license is associated to an expired maintenance contract.

In case a new functionality is granted by the license but not in all packages or options.

For more information, you can view the compatibility tables for SPEOS CAA V5 Based (see page 11) and other OPTIS software (see page 10).

You must never change your license when having a simulation still running.

Renewing License for OPTIS Software

In case of floating license configuration, the OPTIS License Manager release has to be the same as the license file release.

Maintenance Contracts

SOFTWARE VERSION 2011 2012 2013 2014

LICENSE 2011

Managing an OPTIS License of 31

SOFTWARE VERSION 2011 2012 2013 2014 VERSION

2012

2013

2014

Expired Maintenance Contracts

SOFTWARE VERSION 2011 2012 2013 2014

LICENSE VERSION

2011

2012

2013

2014

Renewing License for SPEOS CAA V5 Based

In case of floating license configuration, the OPTIS License Manager release has to be the same as the license file release.

Maintenance Contracts

SOFTWARE VERSION

SPEOS CAA V5 BASED V11.X V12.0 V12.1 V13.X V14.X V15.X V16.X

OPTIS LICENSE MANAGER 2012 2012 SP1 2012 SP2 2012 SP3 2013 2013 2014

LICENSE VERSION

V11.X

V12.0

V12.1

V13.X

V14.X

V15.X

V16.X

Expired Maintenance Contracts

SOFTWARE VERSION

SPEOS CAA V5 BASED V11.X V12.0 V12.1 V13.X V14.X V15.X V16.X

OPTIS LICENSE MANAGER 2012 2012 SP1 2012 SP2 2012 SP3 2013 2013 2014

LICENSE V11.X


VERSION

V12.0

V12.1

V13.X

V14.X

V15.X

V16.X

Declaring a Change of the Serial Number of the License

In case the serial number has been changed, you must generate a new license file.

Before 2011 - V9 Releases


2. Click a title.

3. Click Declare a change of the serial number of this license.

The Declaration for changing license serial number document opens.

4. Complete information, date and sign.

5. Click Send.

An email opens with the Declaration for changing license serial number document as attachment.

It is also possible to send document to the OPTIS fax number.

From 2011 - V9 Releases


2. Click a title.

3. Click Declare a change of the serial number of this license.

4. Click help (http://portal.optis-world.com/documentation/SerialNumber/Changing_SN/index.htm) to read

process to follow.

If you cannot declare a change of the serial number, you can contact the support (http://www.optis-world.com/support.html).



http://portal.optis-world.com/documentation/SerialNumber/Changing_SN/index.htm

http://www.optis-world.com/support.html

Advanced Users of 31

ADVANCED USERS

Who are the OPTIS License Manager Commands for?

Icons Commands Administrator End-User

Connect to the OPTIS Portal

Import a license

Remove the selected license

Borrow the selected license

Transfer the selected license to

another computer

Refresh

Switch account

Release all tokens in use

Release all tokens currently in

use of the selected license

Release all tokens currently in

use of the selected user

Limited to the same

user

View log file

Clear log file

Configuration (Name of the

license server to be connected

to)

Use this license by default

About

Help


What are the OPTIS Software Codes?

OPTIS Software codes are located in the log file (see page 6).

CODES SOFTWARE RELEASE

30 SPEOS Standalone 2012

31 SPEOS Visual Ergonomics 2012

32 OPTIS Labs 2012

33 OptisWorks 2012

34 SPEOS for Pro/ENGINEER® 2012

35 Odyssey 2012

36 OMS² V3.0

37 OMS4 V3.0

38 VRXperience 2012

39 RHEA 2012

40 SPEOS CAA V5 Based V12

41 THEIA-RT 2012

42 LightViz 2012

43 OMS² V1.0


45 OMS4 V2.0




49 OPTIS Labs 2013

50 OptisWorks 2013

51 SPEOS for PTC Creo 2013

52 Odyssey 2013

53 VRXperience 2013

54 RHEA 2013

55 THEIA-RT 2013

56 LightViz 2013



60 OPTIS Labs 2014

61 OptisWorks 2014

62 SPEOS for PTC Creo 2014


64 Odyssey 2014



Duplicating License Configuration Files

It is possible to duplicate the license configuration on several Client computers.

.cfg files contain the license configuration coming from your OPTIS Licence Manager. They are located in the ...\OPTIS\OptisLicenseClient directory. This directory is used by OptisLicenseManager and by the software for all client configuration files.

To duplicate license configuration,

1. Report the configuration on all client computers using the SPEOS CAA V5 Based VX.X.cfg and the

OptisLicenseClient.cfg files.

2. Copy them from an already configured computer.

3. Paste them in the OPTIS_XXX_APPLICATION_DATA_PATH\OPTIS\OptisLicenseClient folder of another computer.

In case your computer has to be connected to a nodelocked license for a software and also to a floating license as

Client computer for a second software, it can be useful to use the .cfg files to create your own switch program with

an editor as for example Visual Basic.

For floating configuration, OptisLicenseClient.cfg file gives the name of the License Server. There is one Others.cfg file for each version of the software. This file defines the defined license from the License Server list.

Example of OptisLicenseClient.cfg

<?xml version="1.0" encoding="ISO-8859-1"?>

<Configuration>

<Server>pdt080052srvr</Server>

</Configuration>

Example of Speos 2009.cfg

<?xml version="1.0" encoding="ISO-8859-1"?>

<Configuration>

<SelectedSoftwareId>12</SelectedSoftwareId>

<SelectedConfigurationGUID>"{00000000-0000-0000-0000-000000000000}"</SelectedConfigurat

ionGUID>

<LastWarningBeforeExpiration>6</LastWarningBeforeExpiration>

</Configuration>

Different users on the same computer can have different client configurations (licenses server to use, default license

to use).

When using the OPTIS Distributed Computing, some distributed tools are running as Windows services (SYSTEM user). In this case the client configuration files are stored in the ...\OPTIS\OptisLicenseClient directory.

Restricting Access

Restricting Access to License Server

To restrict License Server access to a list of users, you must create a text file.

1. Open the ...\OPTIS\OptisLicenseServer directory.

2. Create a text file.

3. Name it OptisLicenseServer_AuthorizedUsers.txt.

4. Enter user names.

You can use small or capital letters.

5. Save.

When launching OPTIS License Manager, if another user tries to connect, the following status appears: The logged user on the client computer is not authorized to be connected to the license server.


Restricting Access to a Specific License

To restrict specific license access to a list of users, you must create a text file.

1. Open the ...\OPTIS\OptisLicenseServer directory on the License Server.

2. Create a text file.

3. Name it Softwarename_{GUI ID}.OptisLicenseServer_AuthorizedUsers.txt.

For example, you can name it Labs

2012_{DEC34B38-1A07-E211-91DB-001517450C39}.OptisLicense_AuthorizedUsers.txt.

4. Enter user names.

You can use small or capital letters.

5. Save.

When launching OPTIS License Manager, the following status appears in case another user tries to connect: The logged user on the client computer is not authorized to be connected to the license.

Sharable Platform

Sharable option extends the number of tokens of a floating license on a License Server.

Number of tokens of all sharable licenses gives the maximum simultaneous users.

It is independent from Software or Configuration.

How to Use the Borrowing?

Nodelock Configuration

The lender has the Official Borrowable license.

The borrower gets the Borrowable license from the lender for a specific period.

1. The lender:

1. Launch the OPTIS License Manager.

2. Select a borrowable license.

3. Click File, Borrow the selected license....

The Borrowing window appears.

Target serial number requires the serial number of the borrower computer.

2. The borrower:

1. Copy the serial number from the OPTIS License Manager.

3. The lender:

1. Paste the serial number in the Borrowing window.


2. Enter the return date/time. Be sure the hour is an integer number.

3. Click Open.

4. Save the new license in a temporary folder.

5. Click OK.

The OptisLicenseManager window appears to ask you confirmation of generating the new license file.

6. Click OK.

The list of users of the selected license now lets you know that the selected license is borrowed.

The list of sessions of the selected user also lets you know the sessions of the selected user.

If you try to use the software, an OPTIS License Error message appears saying This nodelock license has been

borrowed.

The borrowed license cannot be deleted.

7. Copy the new license file from the lender computer.

4. The borrower:

1. Paste the new license file on the borrower computer.

2. Launch the OPTIS License Manager.

3. Click File, Import a license....

4. Click Switch account to set the license by default for user account.

5. Click Configuration, Use this license by default

-Or-

Double-click in the Default box.


When launching the OPTIS software, an OPTIS License Warning window appears telling that Your license file will expire on XXX.

When using the OPTIS software, the List of users of the selected license: window is updated in the OPTIS License Manager.

Floating Configuration

The principle is similar to the nodelock configuration. These are the main differences.

The lender has the Official Borrowable license on a License Server computer.

The borrower gets the Borrowable license from the lender for a specific period on a License Client computer.

From the lender

In the OPTIS License Manager window, in List of license in the License Server, the floating license includes a

number of tokens in the Tokens acquired box

When the license is borrowed, the Tokens in use box is incremented by 1.

From the borrower


Information related to the list of users and sessions are displayed as follows.

If an user borrows a license until 10:00, the license is not available until 10:00.

On the computer where the license has been borrowed, a BORROWED user is displayed and shows that the license has been borrowed.

If there are no more tokens available for that license nobody else can use this license.

Status of 31

STATUS

This information lets you know what is going on with the license's management.

STATUS ACTION TO FOLLOW

No error. -

License is expired. You can view Status: License is Expired (see page 20).

Invalid serial number. You must follow Status: Invalid Serial Number (see page 20).

Connection with the license server failed The License Server computer has to be defined as a server. You must read Status: Connection with the License Server Failed (see page 20).

License identity is same or older. You try to import a license older than the existing one. You must import another license file.

No license available. You must import a license.

More than 1 license available. You must select the default license to use.

No more token available for this license. In case of a floating configuration, all tokens are used by users. You must check token availability with other users.

License is not yet valid. Today's date is before the start date of the license. You must wait a while.

The requested license is nodelocked. In case of a floating configuration, you must import a floating license on the License Server.

The license is not borrowable. You must contact OPTIS sales (http://www.optis-world.com/contact.htm). This Lab is not included in your license

configuration.

Error while sending data (license management).

You must contact OPTIS Support (http://www.optis-world.com/support.html).

Error while receiving data (license management).

The date of the computer has been modified.

This software and version is not known. You must upgrade the OPTIS License Manager software on your computers.

Bad encryption of the license. The OPTIS license file can be corrupted at OPTIS, or your anti-virus can corrupt the license file when downloading it. In this case OPTIS must send the license file using a zip format protected by a password.

You must contact OPTIS Support (http://www.optis-world.com/support.html).

Error while creating the license file.

You must check your writing rights.

Error while opening the license file.

Error while writing in the license file.

Error while reading in the license file.

The logged user on the client computer is not authorized to be connected to the license server.

You can view Restricting Access to License Server (see page 15).

The logged user on the client computer is not authorized to be connected to the license.

You can view Restricting Access to a Specific License (see page 16).





The license server does not recognize a command. Check if the license server is up to date.

You can view The License Server does not Recognize a Command (see page 22).

Status: License is Expired

1. Log onto the Portal and click Licenses (http://portal.optis-world.com/portal/license/license.asp).

2. Click a title.

3. Click Upgrade the software version of this license.

A form appears.

4. Fill the form, and send it.

Status: Invalid Serial Number

Sometimes, Windows disables network cards.

As the serial number depends on the selected License Server Adapter referring to the Network Card, the serial

number is affected and the software is unusable.

To give OPTIS the correct serial number, you must be sure that you keep only one network card enabled while serial

number is generating.

This network card must always be enabled when someone uses the software.

From the License Server computer,

1. From Start, click Control Panel, Network and Internet, and Network and Sharing Center.

All network connections appear.

2. Check there is only one network card enabled.

If not, you must disable all network cards except the network card that is always enabled when the OPTIS

software is used.

3. Click a connection, and click Disable for each network card you want to disable.

4. From Start, All Programs, OPTIS, OPTIS License, and OPTIS Control Panel,

1. click Stop to stop the OPTIS service.

2. click Start to run the OPTIS service.

5. From Start, All Programs, OPTIS, OPTIS License, and OPTIS License Manager, copy the serial number.

6. Paste the serial number in an email for [email protected].

7. From Start, click Control Panel, Network and Internet, Network and Sharing Center.

8. Click a connection, and click Enable for each network card you want to enable.

Status: Connection with the License Server Failed

1. Read Running the OPTIS License Server.

If the message appears after changing the I.P. address of the computer, you must read following steps.

From a Windows 7 or Windows Vista operating system,

1. From Start, click Control Panel, System and Security, Administrative Tools.

2. Double-click Services.

3. Right-click on OPTIS-Service, and click Start.


Status of 31

4. From an explorer window, open ..\Users\username\AppData\Roaming directory.

5. Rename the OPTIS folder as OPTIS_old.

6. Restart the computer.

7. From Start, click OPTIS, OPTIS License, OPTIS License Manager.

8. Select your server and import your license file.


TROUBLESHOOTING

OPTIS License Manager is Locked

Problem

It can happen that the OPTIS License Manager is locked.

Cause

The server computer may have not been defined as a server.

Solution


If your OPTIS License Manager is still locked,

2. From Start, click All programs, OPTIS, OPTIS License, OPTIS License Manager.

3. Click Clear log file .

4. Click Refresh .

5. Click View log file .

The OptisLicenseServer.log opens.

6. Save it and send it to OPTIS Support (http://www.optis-world.com/support.html).

License Server Information does not Appear in the OPTIS License Manager

Problem

License Server information does not appear in the OPTIS License Manager.

Cause

The communication may be down between the License Client and the License Server computers.

Solution


2. If the problem still occurs, read Configuring the Firewall.

The License Server does not Recognize a Command. Check if the License

Server is Up to Date

Problem

The The license server does not recognize a command. Check if the license server is up to date. error message

appears.

Cause

The server computer has not the same OPTIS License Manager release as the client computer.

Solution

1. Go to the OPTIS website (http://www.optis-world.com).

2. Click Portal Login.

3. Type your e-mail and password.

Click Login.

If you upgrade your software, you must uninstall it before.

1. Click Software in the Portal page.


http://www.optis-world.com/

Troubleshooting of 31

2. Select OPTIS License Manager from the list.

3. Select your operating system.

You must select the operating system according to the configuration of your computer.

4. Click Setup.

5. Click Download.

6. When a box asking you if you want to run or save the file appears, click Save.

Save the file.

Before installing OPTIS License Manager, you must uninstall all OPTIS software.

Before the installation, you must check if you need to parameterize the User Account Control first.

1. Double-click the .msi file to run it.

2. When the Windows Installer box appears, click Next.

The box changes.

3. Click I accept the terms in the license agreement, and then click Next.

The box changes.

4. Choose the destination folder, and then click Next.

The box changes.

5. Click Install.

The installation is running.

When the installation is complete, click Finish.

Communication Problems

Analyzing the Communication between the Client and the Server computers

1. From the Client computer and from the Server computer,

1. From Start, click Control Panel,and double-click OPTIS Control Panel. The OPTIS Control Panel Properties

window appears.

2. Click Stop, and OK.

2. From the Client computer and from the Server computer,

1. From Start, click Control Panel, and click Windows Firewall. A window appears.

2. Click Off (not recommended), and OK.

3. Download and extract the ConnectionTest.zip

(http://portal.optis-world.com/documentation/UG/OLM/ZIP/ConnectionTest.zip) file.

4. From the Server computer, launch the AsyncServer.exe file.

5. From the Client computer, launch the AsyncClient.exe file.

6. From the AsyncClient.exe file, type the server name in Server box and some text in Send box, and then click

Send.

7. If text is displayed in the Last Received Message box from the AsyncServer window, please contact OPTIS

Support.

8. If text is not displayed in the Last Received Message box from the AsyncServer window, please follow the Client

and Server Connection is not working for Floating configuration (see page 24) page.

http://portal.optis-world.com/documentation/UG/OLM/ZIP/ConnectionTest.zip


Client and Server Connection is not Working for Floating Configuration

1. Analyze the communication between the Client and the Server computers (see page 23).

2. Check the communication between the Client and the Server computers through the 51003 TCP port.

3. Set the Maximal Transmission Unit (see page 25) value to its default value (1500 bytes) on all computers.

4. Check that the Enabled Network Card Does Not Turn Off by Its Own (see page 24).

You do not have to perform this step if you have Windows 7 operating system.

5. From the Client computer,

1. From Start, click Control Panel,and double-click OPTIS Control Panel. The OPTIS Control Panel Properties

window appears.

2. Click Stop, and OK.

3. From Start, click Control Panel, and double-click Windows Firewall. The Windows Firewall window appears.

4. Click On (recommended).

5. Click OK.

6. From Start, click Control Panel, and double-click Windows Firewall. The Windows Firewall window appears.

7. Click Exceptions.

8. If you have OPTIS License Server in the list, click on it, and click Delete.

9. Click OK.

10. From the C:\Program Files (x86)\OPTIS\OptisLicense directory, launch the OptisLicenseServer.exe file.

11. If the Block or Unblock message appears, click Unblock to add the Windows Firewall exception.

12. If the Block or Unblock message does not appear, something else than the Firewall is blocking the TCP port

(another Firewall, antivirus software).

13. From the C:\Program Files (x86)\OPTIS\OptisLicense directory, launch the OptisLicenseManager.exe file.

14. From the Configuration menu, click Configuration... and erase the License Server name and click OK. The

License Server Adapter list should be filled with the name of all your active network adapters.

6. From the Client computer in case it is a laptop computer,

1. Check if network connection is done through a Internet box (as the ones used for private use).

2. If it is, please proceed to open the 51003 port.

7. From the Client computer,

1. Open the ...\OPTIS\OptisLicenseClient directory.

2. Copy the OptisLicenseClient.log file.

3. Send it to OPTIS support (http://www.optis-world.com/support.html).

Checking that the Enabled Network Card Does Not Turn Off by Its Own

1. From the Client computer, you can check that the enabled network card does not turn off by its own.

2. If you have Windows XP operating system,

1. From Start, click Control Panel, and double-click System.

2. Click Hardware, Device Manager.

3. Double-click Network Adapter.

4. Right-click a network card, and click Properties, Power Management.

5. If the Allow the computer to turn off this device to save power option appears, click to clear the check box.

6. If it does not appears, check all boxes of the Wake ON LAN.



Troubleshooting of 31

3. If you have Windows 7 or Vista operating system,

1. From Start, click Control Panel,and double-click Network and Sharing Center.

2. Click the link of the connection which is the network card name. A window appears.

3. Click Properties.

4. Click Configure.

5. Click Power Management.

6. If the Allow the computer to turn off this device to save power option appears, click to clear the check box.

7. If the Allow the computer to turn off this device to save power option does not appears, check all boxes of

the Wake ON LAN.


Changing the Maximal Transmission Unit Value

Problem

The The license server does not recognize a command. Check if the license server is up to date. error message

appears.

Causes

The Maximal Transmission Unit value has been modified on server and or on client computers.

Solutions

1. From Start, type cmd and select the cmd.exe program.

A command window appears.

2. Type c: and press Enter.

3. Type the following code to display the Maximal Transmission Unit value and press Enter.

netsh interface ipv4 show subinterfaces

The Maximal Transmission Unit value is displayed for each network card.

If the value is different from the default 1500 value, type the following code to modify the value and press

Enter.

netsh interface ipv4 set subinterface "Local Area Connection" mtu=nnnn

store=persistent

Note that Local Area Connection has to be replaced by your network name for which you want to modify the

value.

nnn has to be replaced by 1500.

Troubleshooting FAQs

Question: No information is displayed in my OPTIS License Manager?

Answer: Have you restarted your computer? If you do not want to restart your computer, you can restart the

OPTIS Service manually.

Question: I cannot change my license, what is wrong?

Answer: Have you closed your OPTIS software before using the OPTIS License Manager?


FAQS

General Questions

Question: What is the serial number of License Server?

Answer: The serial number comes from the OPTIS License Server computer. It is based on the hard disk serial

number and on the MAC address of the network adapter.

You can view Status: Invalid Serial Number (see page 20) in case your computer has several network adapters.

Question: What is the format of the serial number?

Answer: Format is not the same belonging depending on whether it is for the previous or current OPTIS License

Manager.

Example: Previous Serial Number: 1551749401*5F0C7833635094D3. New Serial Number:

{2A67791F-0000-0000-0000-001635672438}.

The previous license file was .key file, now it is a .OptisLicense file not containing the same information.

You can view What is Included in a License File? (see page 6).

Question: Is it possible to import several licenses on the same License Server computer?

Answer: Yes, there is the ability to have several software versions on a same license server.

Question: Do we have to update all licenses at once?

Answer: No, it is possible to update your licenses separately.

Question: Do I need to keep my hardkey dongle (USB or parallel)?

Answer: No, the new OPTIS License Manager does not need it. Hardkey dongles are replaced by software licenses.

Please send us back your hardkey dongles to our OPTIS office in Toulon (http://www.optis-world.com/contact.htm).

Question: Does OPTIS License Manager rely on FlexLM from Macrovision, orLicense Use Management (LUM) from

IBM?

Answer: OPTIS License Manager is based on a technology developed by OPTIS.

Question: What is the license check rhythm during the Inverse and Direct simulations?

Answer: The update rate is one license check every minute while the simulation is running.

For precision, the simulations only check a flag (connection to server OK or NOTOK) and a kernel timer checks

permanently (simulation or not) the connection with the server every 5 minutes and if after 3 attempts the

connection fails, the previous flag is set to NOTOK.

Question: Can I use my current license to run a previous software release?

Answer: Yes this can be possible. For more details, you can view Renewing a License (see page 10).

Nodelocked Questions


FAQs of 31

Question: A few days per year, I was using my hardkey dongle on my laptop for specific situations such as technical

meetings with my customers or suppliers, to work at home... How can I manage this situation now?

Answer: You can ask (http://www.optis-world.com/contact.htm) for a short term license containing the same

configuration but generated for the serial number of your laptop.

Question: Before, I was using my hardkey nodelocked license on two different workstations depending on my needs.

How can I manage this now?

Answer: This use was not allowed by OPTIS. You can today migrate to a floating license.

Question: How does work simulation for a Nodelock license/Local installation/Distributed computing configuration?

Answer: A user can use OPTIS software on the nodelocked workstation while another user is simulating using the

Spooler and Servers.

Floating Configuration Questions

The Tokens tab is used to manage floating token.

Each client can access a different license located on the License Server computer in case this License Server computer has different licenses.

General Floating Questions

Question: How many token does a floating license contain ?

Answer: N floating license corresponds to N tokens.

Question: How can be used the OPTIS software with a one token floating license?

Answer: Several users can use OPTIS software but not simultaneously.

Question: How is managed calculation in case of a Distributed computing configuration?

Answer: All users are able to spool calculation.

Question: Can a License Server and a Licence Client run in a workgroup rather than a Local Area Network (LAN)?

Answer: Yes, Floating License management can be run both in a Local Area Network (LAN)

(http://en.wikipedia.org/wiki/Local_area_network) and a Workgroup

(http://en.wikipedia.org/wiki/Workgroup_(Computer_networking)).

Question: What is the tolerance of the License Server regarding the latency in the network ?

Answer: The new OPTIS License Manager has a system that allows a tolerance of network disconnections.

It will try to connect 3 times every 5 minutes before blocking the OPTIS software.

Question: When two users are using a same floating license, is it possible that while one user is running a simulation

with Speos Core with a computer, the other uses the license at the same time to work with another computer?

Answer: The license is mandatory during the simulation and cannot be used until the end of the simulation.


http://en.wikipedia.org/wiki/Local_area_network

http://en.wikipedia.org/wiki/Workgroup_(Computer_networking)


How to Reconnecy to a License Located on the License Server Computer?

1. After being connected to the License Server computer,from the OPTIS License Manager, click Configuration, Use

this license by default .

An asterisk appears in the List of licenses in the License Server Default box, in the Default cell, in front of the

license.

2. Check that the new user is added to the Lists of users of the selected license box.

Each user is able to see the current(s) user(s) of a floating license allowing him to identify and call a user from an other team to free the license.

How to Release a Token?

Automatically

Close the OPTIS software.

The token is automatically released.

This is instantaneous except for SPEOS CAA V5 Based for which it takes around 15-20 minutes.

Manually

Click Tokens, Release all tokens in use of the selected user .

In the administrator mode, the user is able to free the license of another user.

In case of a crash or the close of SPEOS CAA V5 Based, the token is released by a client computer after 15-20

minutes.

Then there are two situations:

The same client computer restarts SPEOS CAA V5 Based and takes the same token not yet released.

Another client computer needs the same token immediately. In this case from the first client computer, go to the

OPTIS License Manager tool to release the token manually. It is not needed to do it on the Server computer.

How to Test the Connection between the License Server and the License

Client?

This page describes how to generate a dump file of the OPTIS License Server. The dump file describes the current status of the selected OPTIS License Server from the OPTIS License Manager.

A dump file generation may be used to test the connection between the License Server and the License Client.

OPTIS License Manager window has to be closed to be able to generate the dump file.

To generate the dump file generation, use the following command.

XXX\OptisLicense\OptisLicenseManager DUMP

By default XXX=C:\Program Files (x86)\OPTIS

The dump file is generated in ...\OPTIS\OptisLicenseServer.

The dump file is called OptisLicenseServerDump.txt.

FAQs of 31

If the connection succeeds, the dump file content is like following.

If the connection fails, the dump file content is like following.

How to Install or Uninstall a License by Script?

Target Directory

XXX = ...\OPTIS\OptisLicenseServer

License Installation Process

COMMANDS

LICENSE SERVICE STOP sc stop OPTIS-Service

LICENSE FILE COPY copy Lic.OptisLicense XXX

LICENSE SERVICE START sc start OPTIS-Service

License Uninstallation Process

COMMANDS

LICENSE SERVICE STOP sc stop OPTIS-Service

LICENSE FILE REMOVAL del XXX\Lic.OptisLicense

LICENSE SERVICE START sc start OPTIS-Service

For more information see the Microsoft page (http://technet.microsoft.com/en-us/library/bb490995.aspx).

http://technet.microsoft.com/en-us/library/bb490995.aspx

INDEX

A

ADVANCED USERS • 13

Analyzing the Communication between the Client and the Server computers • 23, 24

B

Before 2011 - V9 Releases • 12

C

Changing the Maximal Transmission Unit Value • 24, 25

Checking that the Enabled Network Card Does Not Turn Off by Its Own • 24

Client and Server Connection is not Working for Floating Configuration • 23, 24

Communication Problems • 23

Configuring a Floating License • 9

Configuring a Floating License from the Client • 9

Configuring a Floating License from the Server • 9

Configuring a Nodelock License • 8

Connecting to the OPTIS License Server • 10

D

Declaring a Change of the Serial Number of the License • 12

Downloading the License File • 8, 9

Duplicating License Configuration Files • 15

F

FAQS • 26

Floating Configuration • 17

Floating Configuration Questions • 27

From 2011 - V9 Releases • 12

G

General Floating Questions • 27

General Questions • 26

GETTING STARTED • 4

H

How does the OPTIS License Manager Work? • 6

How to Install or Uninstall a License by Script? • 29

How to Reconnecy to a License Located on the License Server Computer? • 28

How to Release a Token? • 28

How to Test the Connection between the License Server and the License Client? • 28

How to Use the Borrowing? • 16

I

Importing a License • 8, 9

Installing the OPTIS License • 8

L

Launching the OPTIS License Manager • 8, 9, 10

License Server Information does not Appear in the OPTIS License Manager • 22

M

MANAGING AN OPTIS LICENSE • 8

N

Nodelock Configuration • 16

Nodelocked Questions • 26

O

Obtaining a License • 8, 9

OPTIS License Manager is Locked • 22

R

Renewing a License • 10, 26

Renewing License for OPTIS Software • 10

Renewing License for SPEOS CAA V5 Based • 10, 11

Restricting Access • 15

Restricting Access to a Specific License • 16, 19

Restricting Access to License Server • 15, 19

S

Sharable Platform • 16

Status

Connection with the License Server Failed • 19, 20

Invalid Serial Number • 19, 20, 26

License is Expired • 19, 20

STATUS • 19

T

The License Server does not Recognize a Command. Check if the License Server is Up to Date • 20, 22

TROUBLESHOOTING • 22

Troubleshooting FAQs • 25

W

What are the Log Files for? • 6, 14

What are the OPTIS Software Codes? • 7, 14

What is Included in a License File? • 6, 26

What is the OPTIS License Manager? • 4

Who are the OPTIS License Manager Commands for? • 13

optis license manager

Documents