oracle advanced collections

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11i Advanced Collections Fundamentals

Duration: 3 Days

What you will learnOracle Advanced Collections is an e-Business suite offering that provides tools and automation improvements tocollectors working in interaction centers or in revenue management/billing departments, and who are responsible forcollecting on past due accounts.Oracle Advanced Collections provides forms-based windows for tasks performed by Collections Agents and Managers;and web pages for setup, advanced delinquency management, and administration of Oracle Advanced Collections. Thiscourse provides the information necessary for the Collections Manager, Collections Administrator, and Collector to setup, use, and configure the Oracle Advanced Collections module.The class covers an overview of the collections industry; details on numerous business flows supported by the solution;information about mandatory and optional e-Business suite modules leveraged by this product. It also provides an insight into implementation considerations, checklist and verifications of the implementation/setup ofmandatory and optional e-Business suite modules leveraged by this product. Hands-on practices and demonstrationsare provided that exercise the Collector and Manager functions.Learn to:

Describe the process flows of Oracle Advanced CollectionsIdentify the Oracle Advanced Collections user interfaceDescribe collections management strategiesExplain how to use dynamic tablesDescribe how Collections integrates with other e-Business Suite productsIdentify how to access delinquency management, and administration procedures

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at anytime. Registered students must view the class from the country listed in the registration form. Unauthorized recording,copying, or transmission of LVC content may not be made.

Functional Implementer

Prerequisites

Required Prerequisites

11i eBusiness Suite Essentials for Implementers

Suggested PrerequisitesOracle TeleSales, and OracleLease ManagementWorking experience with Oracle Receivables,Oracle Foundation

Copyright 2012, Oracle. All rights reserved. Page 1

Course ObjectivesExplain how to use Oracle Marketing Online to create collections campaignIdentify Oracle Advanced Collections key featuresDescribe how to access the Collections window, navigator, and work queueIdentify Oracle Advanced Collections reportsDescribe the various ways information is accessed in the Oracle Advanced Collections applicationSpecify which contact information appears in the Collections window for a customerExplain how to process paymentsIdentify how to track costsDescribe how scoring drives the creation and management of delinquenciesDescribe how using strategies automates the collections process by creating collections strategies and strategy work itemsDescribe how to run concurrent programs for Dunning PlansIdentify the relationship of various implementation procedures needed to run Oracle Advanced CollectionsIdentify the steps that are required to set up Oracle Advanced CollectionsDescribe the procedures used to report and transfer cases that originate in Oracle Lease Management to external parties

Course Topics

Introduction to Oracle Advanced CollectionsIdentify Oracle Advanced Collections key featuresDescribe the process flows of Oracle Advanced CollectionsDescribe Collections Management StrategiesDescribe how Collections integrates with other e-Business Suite products

Overview of Oracle Advanced CollectionsIdentify the Oracle Advanced Collections user interfaceDescribe how to access the Collections window, navigator, and work queueExplain how to use dynamic tablesIdentify how to access delinquency management, and administration proceduresIdentify Oracle Advanced Collections reports

SearchingDescribe the various ways information is accessed in the Oracle Advanced Collections application

Interacting with CustomersDescribe how to view customer informationIdentify tabs and describe their functionSpecify which contact information appears in the Collections window for a customer

Processing TransactionsKnow where to view transaction dataDescribe using Bill Presentment ArchitectureExplain how to process paymentsIdentify how to accept promises to payDescribe how to reverse payments, adjust invoices, and place an invoice in dispute

Managing Later-stage DelinquenciesDescribe how to recommend and manage litigations and repossessionsDescribe how to update, review, manage, and a record a bankruptcyExplain how to recommend leasing write-offsIdentify how to track costs


ScoringDescribe how scoring drives the creation and management of delinquenciesExplain how scoring drives the creation of customer valueExplain how to administer scoringDescribe how to create scoring enginesDescribe how to create scoring componentsDescribe how to use filters in scoring

StrategiesDescribe how using strategies automates the collections process by creating collections strategies and strategy work itemsIdentify how to create strategy and work item templatesDescribe how to create or update a strategy filterExplain how to view strategies for a customerDescribe the process of changing a strategyDescribe how to change work items in a strategyExplain how to review your strategies as a manager

Dunning PlansDescribe how to use Dunning PlansIdentify the Dunning Plan prerequisitesDescribe how to run concurrent programs for Dunning Plans

Implementation Related ApplicationsDescribe the key implementation set up processesIdentify the relationship of various implementation procedures needed to run Oracle Advanced Collections

Implementation Advanced CollectionsIdentify the steps that are required to set up Oracle Advanced Collections

Integration with Oracle Lease ManagementDescribe the procedures used to report and transfer cases that originate in Oracle Lease Management to external partiesIdentify how to use a strategy to notify and report to a credit bureauDescribe how to use a strategy to transfer to an external agencyExplain how to manually recall transferred cases

CampaignsExplain how to use Oracle Marketing Online to create collections campaignExplain how to use Oracle Discoverer to create collections segmentsExplain how to use Oracle Scripting to create collections scriptsUse the Collectors Work Queue for media items, such as inbound and outbound campaignsUse Oracle Scripting for guided collections calls


oracle advanced collections

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