Agenda

9:30 9:50Bienvenida al evento.D. Munir Ismet, Senior Vice President  Public Sector GBU, Oracle EMEA

9:50 10:20Línea MadridD. José Nuño, Director General de Calidad y Atención al Ciudadano, Ayuntamiento de Madrid

10:20 10:50Smart Cities Concept D. Geoff Linton, Global Leader ORACLE's Solution for Smart Cities, Oracle

10:50 11:20La externalización de procesos: soluciones globales, un valor seguro para el ciudadanoD. Guillermo Pérez, Jefe de Producto, Eulen

11:20 11:50 Café

11:50 12:20

Administración digital en las grandes ciudades: estrategias y actuaciones en el Ayuntamiento de MadridD. Antonio López Fuensalida, Director General de Desarrollo de Tecnologías de la Información, Informática Ayuntamiento de Madrid (IAM)

12:20 12:50GOBLONET: La red social de la FEMP. Una herramienta para los gobiernos locales en redD. Antonio Díaz, Coordinador Area de Estudios, Estrategia y Formación de la FEMP

12:50 14:20

Mesa RedondaModerador: D. Julio Moreno, Informática El Corte Inglés (IECISA)Con la participación de los Ayuntamientos de:

Lérida Madrid Málaga Valencia

14:20 15:20 Cóctel

Introducing Concept of Smart Cities

Munir Ismet - Vice PresidentPublic Sector & Education and Healthcare IndustriesOracle, Europe, Middle East, Africa

What’s Worrying Governments?

• More demanding citizens

• Ageing population

• Global Economic and Political Pressures and Changes

• Escalating Social Services budgets

• Social and political change

• Climate Change / Sustainability

• Migrant populations

• Better education

• Security threats

The Government Challenge …… The Common Denominator

• Governments the world over face the twin challenge

• How do you

• Deliver improved public services and safeguard your citizens………

…….without raising public spending and taxes

• Driving out administrative cost is vital

Economic Consequences of Recession

• Financial Pressures become even greater

• Increased demand on services• Unemployment and welfare benefits• Health and social care• Social Housing

• Rising costs of delivering services• Fuel and energy costs, transportation

• Reduced income to pay for them• Less money from taxes (less people in work)• Less money from VAT, fuel, customs etc (as people spending less)• Less money from businesses, planning applications etc

The way we leave today…

51% of population live in urban cities (UN statistics)

Major challenges and opportunities for the City

This is happening faster in the Developing world

By 2050, over two thirds of world population will be in urban dwellers

Since the turn of the century mega cities have been created

Challenges / Opportunities…

Challenges

• Poverty / Demand on Services

• Diseases / Pandemics

• Immigration / Terrorism

• Drugs / Gangs and crime syndicates

• Pressure on Public Purse

Opportunities

• Economic growth – internal and external investment

• Increased resource, increased income from tax

• International profile and pride in our City

To maximise opportunities, Cities must be transformed…

More intelligent

For all parts of the City/Community – Citizen / Employee / Business / Tourist

More accessible and available

More integrated

More innovative

Key Elements of a Smart City

Insight

TargetCollaboration

AccountabilityUnlocking

Potential

Can

HELP??

Information Technology

Smart City – The Oracle Approach

Single non-emergency number - SNEN

Applying for multi departmental services which are managed as a Case by the systems

2 way interaction - Reporting faults / Enquiring about services

Secure and Safe online payment of taxes and other bills

Communicating emergency situations and suggesting remedies i.e. Swine flu

Understanding the citizen and proactively offering / communicating interesting topics / services

Where IT can help

There is a need for complete end-to-end platform for:

• IT infrastructure – to connect all disparate systems

• Operational solutions – management of cases

• Intelligence – analyse services provided by department by service

A modular, incremental roadmap for transformation

Multi-channel single point of contact

Integration & Interoperability

Dashboards for performance and planning

Smart City… Smarter City…What you should be looking for?

This is a journey, be prepared to stay for the long term.

Choose your partners carefully. You will need to work together for 3-5 years.

Choose open and standards based solutions.

Learn from others’ experiences.

Spend time to define your vision. Think big, this is a long term investment. To be a Smart City is one of the best, long term investments that a City can make for its citizens and visitors.

Start where it suits you and matches your own organisation’s priorities.

Can IT Help

IT is a great enabler, but…

… IT can help …

Strategic Partnership / Joint Goal Settings / Review Progress / Act Upon Issues

Vision / Longevity / Investment / Executive Sponsorship