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Presentation DOAG e-Business SIG 15. June 2005
KD Leifgen M PotthoffTGIS IT TGIS CS
Toshiba TEC Germany Imaging Systems
Oracle iStore Implementationfor
International Distributors
Agenda
• Few words about Toshiba
• iStore – What Oracle promised
• The Project – Motivation and Scope
• The Implementation
• Current Status
• Technical info
• Questions & Discussion
About TOSHIBA
• 130 Years TOSHIBA
– Entstanden aus den Unternehmen Shibaura Engineering Works (gegründet
1875 von Hisashige Tanaka) und Tokyo Electric Company (gegründet 1890)
– Shibaura Works: Hersteller von telegrafischen Geräten
– Tokyo Electric: Hersteller von Glühlampen
– Zusammenschluss der Unternehmen zur Tokyo Shibaura Electric Co. 1939
führt zum Namen TOSHIBA
• Heute der 9. weltgrösste Hersteller der Elektro- & Elektronikindustrie
• 54.543 Mio.USD konsolidiertes Umsatzvolumen FJ2004
• 162.174 Mitarbeiter weltweit (Stand 30. September 2004)
Hauptgeschäftsfelder der TOSHIBA Corporation
• Digitale Produkte
– Mobile Kommunikation
– Digitale Medien
– Personal Computer & Netzwerke
• Elektronik & Komponenten
– Halbleiter
– Anzeigegeräte & Komponenten
• Infrastruktur
– Industrie- & Kraftwerkstechnik
– Aufzuganlagen und Gebäudetechnik
– Medizinische Geräte
• Heimgeräte & Elektronik
Über TOSHIBA TEC
• Tochterunternehmen der TOSHIBA Corporation mit Sitz in Tokio
TOSHIBA TEC ist einer der bedeutendsten Hersteller von
• Elektronischen Kassen- und Waagensystemen (Retail Systems)
• Haushaltsgeräten (Home Appliance)
• Multifunktionalen Druck- und Kopiersystemen(Document Processing & Telecommunications)
• 3.360 Mio. USD konsolidiertes Umsatzvolumen FJ2004
• 4.300 Mitarbeiter (Stand 30. September 2004)
Our Sales territories
Toshiba TECOperating Companies
International Distributor Division
(IDD)
Toshiba TEC Tokyo
TGIS
GO IDD ISD
Branches
Acquired Dealer
(7)
TNB (PL)
Xxx (RUS)
~200
TSIS
TTCH
TEC OCs
TFIS
TUIS
TNDTNISIndependent
Dealer(160)
Target customer Group Oracle
Project
target
Products to customer
TGIS International Distribution Division (IDD) is selling finished goods, options and supplies of
– Analogue & Digital black white Document Manager
– Colour Multifunctional Products
– Tele fax
Approximately 1000 items
to
– Distributors
– Resellers
– Dealers
Approximately 200 customers
iStore Concept
• Oracle iStore 11i: electronic commerce application that provides a web-based channel for selling of products and services direct to customers (B2C) and business partners (B2B).
• IStore module is a CRM Oracle Application module, that is fully integrated in the global Oracle Application package.
OracleiStore
OracleWorkflow
OracleInventoryOracle
AccountsReceivable
OracleQuoting
OracleShipping
OraclePricing
OracleOrderMgt
View Invoices
View Catalog
View Shipping Address
View Order
Status
Check Availability
OracleConfigu-
rator
Notification
• Specialty stores:
– Multiple web stores within a single instance (per responsibility defined)
• Product catalog:
– Supports product relationships (substitute items)
• Oracle Configurator:
– Integration as in OM
• Oracle Advanced Pricing:
– Integration as in OM
• ATP check:
– Integration as in OM
• B2B functionality:
– Approval step, consolidated check out, Share Cart…
• Customer’s Shopping List:
– Customer can use it’s own shopping list
Oracle iStore: General Concepts / Features – 1 –
• Attachments:
– Attachments applied are copied up to OM Order
• Direct item Entry:
– Customer can enter items without searching
• Promotion Codes / Agreements
– Use promotion codes / Agreements to use in QP.
• E-mail notifications:
– Orders placed, Cancelled orders, Forgotten passwords,…
• Product Search:
– By Item Code, Description, Long Description, Category and item relationships
(synonyms, substitute items,…)
• Order Cancellation Ability;
– Till order is Pick Released;
• Order Tracker functionality:
– Delivery status, carrier consignment status
Oracle iStore: General Concepts / Features – 2 –
Prerequisites for iStore ImplementationSystem
• Hardware
• Sizing server (how many users / transactions expected)
• Security / firewall check
• Activate Configurator:
• Set up module Bill of Materials
• Create Bill of Material for configuration
• Install Configurator Developer
• Create Configuration rules
• Activate Availability
• Setup ATP (Available to Promise) in Oracle
Prerequisites for iStore ImplementationSystem
• Design Stores
• Layout (including product code, name, short description, long description)
• Items to be published
• Which items per store ?
• Which customers / customer group per store ?
• B2B � B2C
• Address Creation (Bill To / Ship To)
• Agreements / Promotion Codes
• Sales assistance
• Carrier info• Create link iStore � Carrier consignment site
Prerequisites for iStore ImplementationCustomer preparation
• Target Group
• Which customers in pilot ?
• Which customer group finally ?
• Communication plan (what and when to communicate?)
• Motivation towards customers (using Bonus / Discounts / Accrues ?)
• User Manual creation / Training ?
Prerequisites for iStore ImplementationInternal – TGIS – preparation
• User Maintenance
• Who is responsible for user maintenance?
• Self registration
• Primary users
• Username format
• Communication internally
• Helpdesk (customer assistance)
• Who will participate ?
• Support structure (1st contact, 2nd contact…)
• Open / Closed times
Project Objectives – Business view
• To introduce Web ordering to IDD customers (4 pilots)
• To establish smooth ordering process with customers
• To realize easy order management at customer / TGIS side
• As a first pilot to enhance e-commerce with customers B2B
Pilot selection process
Pilot Customers
• Atsys, Dealer in Belgium
• Felten & Stein, Dealer/Distributor Luxembourg
• TOS Distribution, Distributor Ireland
• Techno Pro, Distributor Bulgaria
Selection Criteria:• Number of Deliveries• Size of Business Partner• Professionalism • Willingness• Representing IDD Customers
Main Results Store Layout/ContentName:
• TGIS Store
• should be reached through Single Sign on from IDD Extranet
Main Results Store Layout/Content
Tabs/Sections:
• Configurations
• Machines
• Options
• Supplies
• Promotional Items
Main Results Store Layout/Content
Tabs/Sections:
• No Pictures
• After Login: Start with Shopping Cart
• 5 Different Layouts (examples on next pages)
Main Results Store Layout/Content
Recommendation Layout III:
• Good visibility
• ATP information only available on demand
• Qty. > 1 can be entered directly
Main Results Store Layout/Content
• All active items are displayed, but only selectable if item is in Customer Price List
• Number of visible items will be reduced from all items to Active items
• Configurations have no logical rules – only help to see all applicable Options/Supplies per MC
• Additional section:
– Direct item entry: Batch/Quick Entry if Customer know the item number
– Search function by section
– Shopping list(s)
– Save/Share Carts
Main Results iStore – Use of Shop
Primary User Concept:
Create user types, that contain various permissions, and that
the primary can choose and assign to business users to the
entire store:
• create orders
• view orders
• cancel orders
• End orders
• Etc.
Main Results iStore – Use of Shop
Available to Promise (ATP):
ATP PJ @ TGIS is ongoing to 1st have internal ATP and 2nd step to
open it to Customers. For the time being we will show in iStore the
following:
1. “Available in Stock” if Stock is > Open Orders
2. “Limited Quantity. For further information please contact TGIS Sales Dept." if
Stock is < Quantity X (tbd)
3. “Not available in Stock” if Stock is 0
Main Results iStore – Use of Shop
• Bill-to and Ship-to Creation by Customer is not allowed
• Tracking and Tracing with sophisticated Search Function:
– Of Orders placed
– Of Invoices
– Of Payments
• Warehouse Status Tracking @ NED can be added later
• Delivery Status Tracking @ Parcel Shipment/Logistics Provider can be added later
Implementation Plan
• Wk 5/6: Schedule Meeting with all team members reg. High level Testing &
Acceptance
• Wk 7/8: Prepare my staff for the fundamental Change and New way of working -
maybe 0,5 days Off-site event
• Week 8/9 User Acceptance Test by CS staff - ideally each team member should
simulate by entering real Customer Orders in Test Environment
• Week 10/11: Go-Live Production & CS staff should do the same as 5. on production
Environment
• Week 12: Presentation, Training and Go Live with Customers
Technical design
ERP System
iStore Arch
jsp Pages
StoreWeb Server
ERP DB
ERP InterFace TablesOI
Store FrontPages
Other internal OLTP
transactionslike Bus reports/
queries
Logistics
Suppliers
Other BusPartners
(Wholesaler/Retailers)
iSto
re a
pp
s cl
ass
JTF
Fo
un
da
tion
AO
LJ
Module dependency
iSupport
iStore
Order Capture
Accounts
Receivable/ TCA
Inventory
iMarketing
TeleSales (Quotes
and Opportunities)
Configurator
(Concentra)
EcFoundation
(JTF)
OTM
(Telephony)
Price Engine/Adv
Pricing
iPaymentMRP
Order
Management
Shipping
AOL
(Concurrent/Fnd)
WorkFlow
Tax
View Shipping Addr
View Order/Order StatusView Catalog
AP
(Bank Accts)
View Invoices
iStore Dependency Tree
ERP Product
CRM Product