Oracle Open World 2014

Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF

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Robert Yanckello, Chief Technology OfficerUniversity of Central Florida, Computer Services & Telecommunications (CS&T)

A Division of Information Technologies & Resources (IT&R)

Introduction - agenda

About UCF and CS&T Background and History

ERP Environment

UCF & Oracle Partnership

Looking Forward

Collaboration & Summary

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Integrating PeopleSoft for Seamless IT Service Delivery

Introduction – about UCF

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Established in 1963 in Orlando, Florida – SUS

Main Campus is 1,415 acres with 180 buildings; located 13 miles east of downtown Orlando

Metropolitan Research University - 60,890 students

1,965 faculty and 9,113 staff

Academic Programs - 91 Bachelor’s, 86 Master’s, 3 Specialist, 30 PhD, 1 Professional (Medicine)

2012-2013 Operating Budget approximately $1.4 billion

Second largest university in the United States

Integrating PeopleSoft for Seamless IT Service Delivery

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Computer Services & Telecommunications (CS&T) is an Operating unit within UCF’s Information Technologies and Resources (IT&R) Division

165 staff members - seven operating units

Develop and maintain enterprise computing and communications services for the UCF community

Responsible for PeopleSoft ERP System, Enterprise Data Center andServer Hosting, LAN, WAN, Telecommunications, Computer Labs (TechnologyCommons), Technology Product Center and Information Security

Integrating PeopleSoft for Seamless IT Service Delivery

Introduction – about CS&T

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ERP Environment – implementation timeline

PeopleSoft ERP

Oracle Database

Integrating PeopleSoft for Seamless IT Service Delivery

1998 20151999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

Portal 8.4Financials 8.4

SA/HR 7.6 SA/HR 8.0

Portal 8.8CRM 8.9

SA/HR 8.9Financials 8.9

Portal 8.9

SA/HR 9.0Portal 9.0

Financials 9.1CRM 9.1

Portal 9.1 CS/HR Split

1998 20151999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

Oracle 7 Oracle 8 Oracle 9i R1, 64 bit Oracle 9i R2 Oracle 10g R2

Oracle 11g R1

Oracle 11g R2 Oracle 11.2.0.4

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Web Tier

Campus Solutions:16 - Dell Windows Servers behind an F5 appliance

Portal: 12 - Dell Windows machines behind an F5 appliance

Financials:3 - Dell Windows machines behind an F5 appliance

CRM:3 - Dell Windows machines behind an F5 appliance

Application Tier

Campus Solutions:8 - Sun T4-1 Servers

Portal:8 - Sun T4-1 Servers

Financials:2 - Sun T5220s Servers

CRM:2 - Sun V490s Servers

Database Tier

Campus Solutions:Sun M5000 (Orion) with 4 system boards

Portal:Sun M5000 (Lyra) with 2 system boards

Financials:Sun M5000 (Lyra) with 2 system boards

CRM:Sun M5000 (Orion) with 4 system boards

ERP Environment - infrastructure

Integrating PeopleSoft for Seamless IT Service Delivery

UCF has a large and complex IT environment with a working plan to sustain performance and manage growth.

Remaining current with mandated regulations/updates, and application patches and security releases.

Constant management of server infrastructure to support our ERP systems.

Aim to upgrade every two years in order to keep pace with software changes and business requirements.

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ERP Environment – challenges

Integrating PeopleSoft for Seamless IT Service Delivery

UCF & Oracle Partnership – Oracle support

Working with Oracle Advanced Customer Service (ACS) provides opportunities and challenges.

UCF combines on-site and remote services to accelerate results and effectively manage support and service requests.

UCF and Oracle ACS collaborate to address configuration, application and system issues resulting in improved performance.

UCF relies on ACS for expedited response and top-priority issue resolution.

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Integrating PeopleSoft for Seamless IT Service Delivery

ACS team was instrumental in our building application environments.

ACS consultants provide insight about best practices that are applicable to our specific infrastructure, applications and versions.

ACS consultants were able to help us create a security design to meet operational goals that we continue to refine and deploy.

ACS deployed PeopleSoft Performance Monitor (PerfMon) instances to check our Quality Assurance and Production environments across five different applications. Documented installation, and maintenance to assist UCF going forward.

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UCF & Oracle Partnership – benefits

Integrating PeopleSoft for Seamless IT Service Delivery

A Look Forward – the future

PeopleSoft application continues to evolve and grow in step with the University.

No other application on the market could handle the same integration with the scalability required by UCF.

Self-Service has allowed the campus to support more students with less staff time; “Online not in line.”

Ongoing partnership with ACS enables planning to sustain performance and prepare for change.

ACS team will continue to assist with examining priorities, issue resolution and future direction.

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Integrating PeopleSoft for Seamless IT Service Delivery

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Collaboration & Summary – case study and video

UCF Oracle Applications Together with Oracle Systems

http://www.youtube.com/watch?v=OUFTOFbqzsc

University of Central Florida Advances Academic and Operational Excellence Using Integrated Enterprise Applications and Industry-Leading

Hardware

http://www.oracle.com/us/corporate/customers/customersearch/ucf-5-peoplesoft-cs-2032813.html

Integrating PeopleSoft for Seamless IT Service Delivery

Questions?

Robert YanckelloUniversity of Central Florida407-823-2177ry@ucf.edu

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Integrating PeopleSoft for Seamless IT Service Delivery