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1www.stki.info972 9 74 444 74 Israel +Zion,BneiMoshavAll Rights Reserved @STKI
Office of the CIOTrends
Galit FeinEVP & Senior Analyst
Strategies for the Web &
Office of the CIO
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Two Faces of the CIO
CIO function # 1
• Manager of
internal IT
CIO function # 2
• CEO of external IT
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MEGA IT Trends 2008
IT spend (inc. outsourcing) remained flat
Higher standards dictated by new regulations
Greater demand for IT services but limited resources
Increasing number of small projects & its interaction
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IT is an Integral Organ of the Business
Contribution to achieving business strategy
29%
Available & accurate info
14%
Business processes
improvement57%
The most important IT responsibility
Source: STKI
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IT support in the business strategy is less effective
Poor transparency between management & ITO
Lack of IT standardization & methodology
Unproductive use & waste of human resources &
IT assets
Projects failures rate is too high
Org. that lack OTC complain of:
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Overwhelming demand for IT services
Projects, requests, CR, maintenance are managed by
out-dated, non-integrated tools
Status of requests is not available in real-time
Unable to detect & expose problems & malfunction in
early stage
IT that lack OTC complain of:
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Why do we need Office of the CIO?
OTC ensures that every decision has optimal
strategic value in relation to cost & risk
With OTC, business managers will better understand:
• Strategic impact of investment decision-making
• Cost of IT services
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Objectives of the PMO
IT Plan Development
Demand Management
Budget & resource management
Tools
Availability of information
Post-implementation audits:
• Accompany the implementation
• Ensure successful system-use
Continuous improvement
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I
Alig
nm
ent w
ith
Str. O
bje
ctiv
es
Cost
IT Plan Development
StrategicChange
The
Organization
Run
The
Organization
Regulatory
Risk & compliance
Management Competitive
advantage:
New products,
services, new
markets
IT-enabled
business projects:
Cost advantage
customer satisfaction,
productivity
improvements
Running IT
:operations
IT services
catalogue with
costs & SLA
13% 33% 54%
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IT Portfolio Trends
In short term: Run the Org. spend will see some decline
from further efficiencies
In long term: Run the Org. spend will stabilized
Efficiencies in infrastructure & better ITG will enable
firms to reduce the % of IT spend on sustaining the
current systems from 70% to 50%
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Demand Management
Screening
• Customer representative, system manager…
Pre-agreed criteria
Evaluation & prioritization:
• Compare “apples to apples”
• Avoid redundancy
Financial awareness
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Budget Management
Budget Allocation
IT budget distribution between Business Units according
to their strategic goals:
• Business Unit responsibility
• Operations get their own budget for the maintenance
Resources allocation between Business Units according to
their strategic goals :
• Control of business demands
• Internal loan between LOBs
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Budget Allocation - Recommendations
Save part of resources for IT flexibility:
• New regulation
• Unexpected business activity
Unplanned demand will be executed on account of
planned demand
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Budget Management & Control
Collecting data to show costs of services
Service catalogs:
• Chargeback
• Alternatives
When IT prices its services, IT can benchmark services
against outsourced alternatives to drive further
efficiencies
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Planning vs. Execution – Why?
Planning vs. execution assessment:
• Actual demands’ status
• High maintenance systems
• Business Unit resources exhaustion
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Planning vs. Execution – How?
Develop annual plan based on hours spent per task
• Incidents, maintenance, development
Not attendance clock!
Reporting enforcement through executives’
dedication
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How do you define project success?
Israel
Clients Satisfaction
19%ROI11%
Cost29%
Schedule30%
Other 11%
Usage, Bugs in production, Reusability
Source: STKI
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Software Tools
IT managed either manually, through spreadsheets, or
through an array of standalone tools
ITG tools help the organization:
• Visualize the demand for IT services & new initiatives
• Prioritize financial investment & human resources
ITG automation helps to enforce standards & practices
• Access is limited to permitted users only
• Efficient demand workflow confirmation
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ITG Tools Evolution
ERP for IT
Standalone
tools
Text
Demand mngt
Project & portfolio mngt
Financial mngt
Resource mngt
IT process mngt
Reporting
Individual
project mngt
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STKI Israeli PositioningL
oc
al S
up
po
rt
Market Presence
Not a technological positioning
Refers only to Israeli market
Focused on enterprise market (not SMB)
Not an STKI recommendation
Market Presence (X)
• Market share - existing and new sales (more emphasis)
• Mind share (how user organizations perceive vendors)
Local Support (Y) – is influenced by (X)
• Experience & technical knowledge, localization, support, number and kind of integrators
Vendor A
Vendor B
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PPM- Positioning of the Israeli MarketL
oc
al S
up
po
rt
Market Presence
Enterprise
MID-Tier
This analysis should be used with its
supporting documents
Vendors to Watch:
PS Next
CA
HP
Compuware IBM
Microsoft Primavera
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PPM Tools & Integrators in Israel
22
IntegratorsNew Clients 07’Clients
CA, Proceed (Calanit
Carmon)
Ministry of Tourism,
Clalit, Leumi Card,
SunDisk
Clarity (CA)
HP, TaldorPartner, Motorola,
MatafProject & Portfolio
Center (HP)
MatrixCompuware
Changepoint (Matrix)
IBMBAW,EPM, RAM, RD
Composer (IBM Q4 08)
AvivMercava, IDFPrimavera (Aviv)
MSPIAIMenoraRequirement &
Release mngt (MSP)
Xioma, MSP, Eshed
Signifer
Visa CalBank Discount,
Menora, TevaPS Next (Xioma)
Matan, Orantech
Tefen, Proceed
MalanPPS (Microsoft)
Matan, Orantech, Tefen,
Neway, Pnina Zinger,
Proceed
Orbotech, Bank Leumi,
Coca-Cola, Tnuva,
Strauss-Elite, IAA
M-system, Leumit, IAI,
Lotem, Bezeq,
Mekorot, Tel Aviv
Municipality
EPM (Microsoft)
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PPM Tools & Integrators in Israel
SAP RPM (resource & portfolio mngt) – IAI, Bank Hapoalim,
Maaz, DSW, Cellcom, Bezeq, Bazan, Navy, Taas, Amdocs, Barom, Merkava
TimeMaker (time & task mngt)– Mirs
ERG Timesheet (time estimation mngt) - Cellcom
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PMO Israeli Trends
From standard project mngt to ITG processes
ITOs are currently increasing its PMO
Majority of organizations examine ITG tools
ITOs are looking for:
• Ultimate ITG tool
• Process automation using existing tools
• Improving budget control by integrating work plan to ERP
PMO staffing ratio depends on organization maturity:
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:OTC Process ImplementationRecommendations
Receive recognition from executive mngt:
• Decision-making, budget & resources
Standardization of processes
Drawing conclusions:
• Project mngt, alignment with business strategy
Use of consultants:
• Less resistance toward external involvement
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:ITG Tools ImplementationRecommendations
The process should be simple as it involves only a few
users
Focus on 2-3 critical KPIs
Choose user friendly system
Short term ROI
Implement module by module
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Office of the CIO pays off
Even though establishment of the OTC takes 2-3 years, it
has a valid business justification
OTC helps firms to achieve:
• Greater return on IT investments
• Higher customer satisfaction from IT
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IT Service Desk
Highly competitive & mature market
Continually growing staff & number of transactions
IT SD as full-service provider:
• Cost mngt - call-reduction strategies, automation
efforts, service delivery alignment with defined
service levels)
• Proactive management
• Appropriate performance metrics
ITIL
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IT Service Desk –
Positioning of the Israeli MarketL
oc
al S
up
po
rt
Market Presence
Enterprise
MID-Tier
This analysis should be used with its
supporting documents
IBMVendors to Watch:
CA
HP
SysAid
Microsoft
BMC
Pivotal
SAP
PeopleSoft
Siebel
IT HD
Modules
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IT Service Desk Tools
Selected Installations in Israel
IntegratorsNew ClientsClients
CA, Ness, Malam,
MSP, Cabao
Shabas, Rafael, IsracardComverse, IAI, Discount, Elta, ECI, HOT,
Motorola, Teva, Elbit, Mekorot, Osem,
Phoenix, DSW, Bezeq Int, Beit Berl, Israel
Police, Tnuva, Central Bureau of Statistics,
EL-AL, Tamas, TASE, Ministry of Health, Tel-
Aviv Municipality
CA*
Matrix , Xor
-
Zim, Malan, IGS, MED Nautilus, Malam,
Kneset, NDS, Social Insurance, Uniliver,
Creo, Intel, Motorola, Summit Design,
Polycom, Cellcom- eng. HOT-eng. Partner -
eng
BMC*
HP, Xor-
IDF, Netafim, Shaam, Open University,
Orbotech, Tower Semiconductors, Haaretz*HP
ConsistAfrica Israel, Mei-Eden, AIG,
Electra, McCann Erickson,
Diesenhaus unitours, Flash
Opal Networsks, Liveperson,
Hertz, Psagot Ofek,
Rav-Bariach, Marvell, Dan, Jonson &
Jonson, Highway 6, Omrix, Wintegra, Sami
Shimon College, Minicom, Litcom
*SysAid
*ITIL compliant
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IT Help Desk Modules from CRM packages
IntegratorsNew ClientsClients
20 Partners, including:
Matrix-Effect, SIT,
Advantech, Team,
Malam, Eyron, We!,
Netwise, Bynet SW,
Yael, Avaya….
Visa, Cellcom, Eldan,
Ministry of Education
Ministry of Finance, Malan, Israeli
Navy, Intel, Prime MinisterMicrosoft
CRM*
(*ITIL complaint)
ONE1Tadiran, Negev Ceramics,Orad
Super-Pharm, Bat-Yam Municipality, Exlibris, Systematics, Panorama, Telmap,
Ericom,FGG Radvision, Gilat, Maccabi,
Shahal, Ritalix, Globs
Pivotal
Ness, IBM, EDS, Advantech
BazanCoca Cola, Paz, Isr. GovernmentSAP
Matrix-
Ministry of Foreign Affairs, Mamram,
BezeqPeopleSoft
Taldor, IBM
-
Tnuva, Visa, Golden Pages, Bank
LeumiSiebel*
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Executives are enforced to accurate & verified financial
info
Periodical review of the processes used to ensure
compliance with regulatory
Internal controls are regularly assessed for effectiveness
The Sarbanes-Oxley Act (SOX)
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What is the SOX for IT?
SOX implications have huge impact on the ITO
The role of CIO & ITOs will evolve under SOX
IT departments can expect much closer scrutiny
Need for enterprise risk management & governance
Timely & accurate info enabled & sustained by a blend of
process, quality, & governance
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Process:
Developing process to improve
efficiency & IT service delivery
Quality control:
Build metrics to follow up
performance & improvement
Governance:
Establishing oversight measures
Consultants: HMS, One, SecOz,
Spider, Taldor, Tulip
Process
ITIL
Maturity models
– CMM , PMM
Quality control
ISO 9001
Total Quality
Management (TQM)
Six Sigma
Governance
COBIT
:FrameworksCommon
Enterprise Risk Mngt
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Best Practices vs. Innovation
STRATEGIC IT
• Strategic functions drive
the company’s dollar, stock
value, & competitive
advantage
Office of the CIO
Portfolio mngt…
TACTICAL IT
• Tactical functions simply
keep the business up &
running on a day-to-day
basis:
COBIT
CMMI
ISO
ITIL
Six Sigma…
Best
Practices
Innovation
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No single process/governance
framework will effectively
represent every organization
No single framework covers the
complete territory
Leverage & aggregate best practices
The combination of process
methodologies will provide a more
complete view of IT’s operational/
support processes
ITIL COBIT
ISOCMMI
Six Sigma
What’s the Best Practice Framework?
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COBIT
Developed by the Information
Systems Audit and Control
Association (ISACA): A set of
identified control objectives
4 high-level domains (e.g.,
planning & organization)
34 sub domains (e.g., manage
human resources)
318 control points designed to
provide assurance that certain
objectives will be achieved
Israeli ISACA is translating
COBIT to Hebrew
High-level governance & control
framework
COBIT align with the COSO finan.
framework - recommended for
compliance with SOX
Checklists for assessing IT controls
& effectiveness
Ensures that controls & security
are in place
Control Objectives for Information & Related Technology (COBIT)
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ITIL
Initiated by the UK government’s
(CCTA) Central Computing &
Telecommunication Agency
Provides best practices for
delivering IT services
ITIL v.3 (5 books) refines the
notion of IT service
ITIL v.2 core tenants were divided
between service support &
service delivery; these are now
combined
IT Infrastructure Library (ITIL)
Process is the linchpin to
delivering consistent services at
a reliable level of quality
ITIL primarily focuses on IT
operations where 80% of IT
budgets are spent
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ITIL v.3 - 5 Books
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service
Improvement
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ITIL Israeli Trends
Business started to realize the importance of the ITIL
Customers started to demand vendors ITIL compliance
in RFP (especially HD & outsourcing vendors)
Main reasons to enter ITIL:
• IT services improvement
• Regulations:
Companies which incorporated ITIL processes reported
better compliance with SOX, BazelII…
Bottom-up demand
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ITIL Adoption Trends
About 10 enterprises has already implemented some ITIL
processes
Industries with highest % of usage:
• Finance, Telecom & High-Tech
Increasing interest, but no actual investment
ITIL courses & training: HP, John Bryce
ITIL lead consultants (alphabetical) & selective examples: • CA: Ministry of Foreign Affairs
• EMC: Amdocs, Cellcom
• GalanTech- ITIL training; Amdocs; IEC; Petah-Tikva municipality
• HP- Pelephone, Ministry of Justice
• I-til consulting - Bank Leumi, Zim
• XOR - Bank Hapoalim; Bank Leumi
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COBIT tells you what to
monitor & control
Higher-level business
value framework
ITIL describes how to
implement
Lower-level service
performance
framework
The ideal configuration - a combination of both frameworks:
• ITIL measures internal technology efficiencies
• COBIT interprets them in the context of business value
The latest versions of these frameworks integrate
with each other
COBIT & ITIL
Do they affect each other? Yes!
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ISO
ISO- framework for information
security management
ISO/IEC17799:2000 lays out a
process for securing those
services & addressing legal
requirements
Developed by the
International Organization for
Standardization & the
International Electrotechnical
Commission
ISO specifies best practices for
security in 12 areas & offers
guidance on such topics as
protecting personal data,
internal information, &
intellectual property
International Organization
for Standardization (ISO)
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Importance of:
Unified Framework Responsibility
Frameworks are tied to each other
Different frameworks handled by various orgs roles:
• Accountants, CIO, CTO, QA managers, CISO, etc.
Responsibility of all frameworks MUST be unified:
This translates itself
to greater efficiency &
resource saving
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Risk & Compliance Mngt
Information TechnologyInfrastructure Library
Framework for informationsecurity management
Control Objectives for Information & Related Technology
CobiT
ITIL
ISO
Reference
framework for
governing IT &
compliant with
SOX
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Source: Bain & Company (Mng. Tools 2007)
Outsourcing: one of the top 10 most used mngt tools,
however, below average satisfaction
Management Tools - Ranking
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Outsourcing WW Trends
Outsourcing will continue to be recession-proof
Recent turmoil in credit markets will selectively slow
outsourcing in the financial services sector
Global multi-shore & multi-provider outsourcing will
become more the norm than the exception
Capital expenditure avoidance will become a key driver
for increased demand for outsourcing & BPO
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Outsourcing Model
Evolution or Equilibrium?
Outsourcing model has been changed
1/3 of deals were total IT function, especially with SMBs
Rest of deals were of transferring processes & specific
fields to outsourcer:
• Infrastructure
• Help Desk support
• Application Mngt
Selective outsourcing
67%
Comprehensive
outsourcing 33%
Source: STKI
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Selective Outsourcing
Israeli Trends
Comprehensive outsourcing
• Loss of Flexibility
• Increased Risk
• Loss of Internal Expertise
Selective examples:
EDS: Kneset
HP: Tower
Malam – Team: Dan
Ness: Tadiran Appliances
Selective outsourcing
• Vendor Competition
• Shared Objectives
• Core Competencies
Selective examples:
EDS: Alvarion, Ports & Railways Authority
HP: Navy, Telrad
Malam-Team: Shlomo Group, Phoneix
Ness: Teledata, Applied Materials, UTI
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Outsourcing Israeli Trends
Outsourcing market will continue on steady mature
growth
Net increase in the outsourcing market
Public sector demand will continue to grow
Decline in mega-deals (number & volume)
Most of the activity will be happening in SMBs
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Pace of new contract has slowed during 2007
More sophisticated customers who conduct thorough
feasibility study
End of vendors’ “suicidal prices”
A few major WW outsourcing contracts are being brought
back in house:
Prudential, Selfridges, Sainsbury…
Advertisement of disagreements & problems
in contract between Mey-Eden, Mataf, Harel…
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Outsourcing Israeli Trends
Customers
Most orgs. succeed in achieving their objectives, but in
general they feel indifferent about the results
Companies generally have difficulty to evaluate vendor
capabilities & outsourcing outcomes
Companies are choosing vendors with proven abilities to
deliver services according to SLA
Clients changing preference: smaller contracts~1-5 years
Re-biding vs. renewals: resulting in less stability
since the contract & checks take time to accomplish
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Multisourcing
Multisourcing still hasn’t passed the reality test
Multisourcing demands the complete mngt of operation &
providers
Mngt of operation & providers requires large
managerial mechanism
Managerial boundaries must be specified
Multisourcing demands a critical mass since providers
have lesser profit margins when it comes to
smaller contract
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Outsourcing Israeli Trends
Vendors
Highly competitive market with increasing no. of
vendors
Main players:
• Ness, EDS, Malam-Team, IBM, HP
New players are entering the IT sector:
• Bynet , Taldor
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Main Factors for Failure of Outsourcing
Management lack experience of outsourcing
Management lack skill of writing & negotiating
outsourcing contracts
The outsourced work is difficult to standardize
Quality did not meet expectations:
• “80:20” bubble burst
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Major obstacle for successful outsourcing
ITOs are dissatisfied with the methods used for
measuring vendors’ performance
ITOs still struggle with metrics design & implementation
ITOs mostly rely on the vendor's estimation
The problem of measurement pertains not only to
outsourcing but also to the overall operation of a firm
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For what reasons have you considered
insourcing?
5%
18%
16%
26%
26%
28%
51%
3%
13%
12%
13%
21%
24%
61%
Other
Communication problems
Change in strategy about outsourcing
Customer dissatisfaction
Service levels not met
Cost saving not realized
Have not considered insourcing
2008 2007Source: Cutter
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What kinds of tasks are you currently outsourcing or planning to outsource?
18%
38%
61%
79%
18%
49%
64%
78%
Other
Help Desk Support
Maintanance
Development
2008 2007 Source: Cutter
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Tactical IT vs. Strategic IT
STRATEGIC IT
• Strategic functions drive the
company’s dollar, stock value
& competitive advantage:
Business development
New system development
Product marketing support
Sales force automation
Business & IT alignment
R&D
TACTICAL IT
• Tactical functions simply keep
the business up & running on
a day-to-day basis:
Infrastructure maintenance
Service Desk
QA/Testing
Printing
BPO
Security
ERP
Outsourcing In-House
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Highly competitive & mature market
Most of the activity will occur in SMBs
Service packages including HD tools:
• The focus should be on service instead of tools
Main players & Selective Examples:
Calanit-Carmon: Isracard;
Malam-Team: Tel-Aviv municipality; EDS: Alvarion;
Taldor: “Computer for Every Teacher” project;
Yael: Tyco
IT Service Desk Trends
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QA/Testing Management
Rapidly growing field
Acknowledging the advantage & cost saving by
outsourcing: the transition from PS to outsourcing
Israeli near shore:
• Main Player: Matrix (Talpiot)
• Malam (Ma’alot)
• Ness (EDC)
• Aman (Tehila)
Offshore: Eastern Europe, Far East, Palestinian authority
Main Players: Ness & Tescom, Malam-Team, Matrix, Tesnet,
Tact Computer System
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Security Outsourcing
Security outsourcing is a growing trend
Increasingly regulated, intensive & expensive field
From firewalls to setup & maintenance of most security
systems
Expert service providers:
• Economies of scale: quality security staff
• Cost saving: No longer have to pay high-level
technical staff to monitor security around the clock
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Professional Services / Temps Israeli Trends
Professional services growth has narrowed
In-sourcing trend as part of management perception,
despite being cost saving
Opposite trends in private versus public sectors
Need for flexibility & specific proficiency:
• Demand on professional niche experts (BI, SQL, Security,
Oracle Applications, etc)
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IT Staffing Metrics
Insourcing45%
Greater Use23%
Unchanged32%
PS as Percentage of IT Staff
Source: STKI
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Professional Services / Temps Israeli Trends
ITOs prefer fixed prices (overtime hours, sick pay, miluim)
Transparency with suppliers to prevent paradoxical situations
(where employee earns more than his/her employer)
PS Advantages
Employee’s preservation (training, professional support,
excursions, pay increase, high mobility)
FTE Advantages
Employee’s sense of belonging
Cost saving
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IT roles % expecting to increase hiring:
WW Trends
24%
28%
40%
Project management
Help Desk
Programming/system development
Source: CIO Insight
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20%
31%
31%
45%
55%
Help Desk
Architecture & planning
Security
Project management
Programming/system development
2008
IT roles % expecting to increase hiring:
Israeli Trends
Source: STKI
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Training Management
Recession will narrow the training & implementation market
growth
The investment of 5-10 training days of employees
Increasing need for management & service skills courses
Main topics: .NET, MF, J2EE, security
Gathering momentum: ITIL, PMI, SOX, virtual communities
Main Players:
Matrix, Ness, Sela Group, Emet, Malam-Team, YANA Group
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Increased28%
Decreased22%
Unchanged50%
Annual Training Allocation per IT Employee
Source: STKI
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Web Evolution
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Web 2008 – an “Enterprise” Issue!
Web 08’ tools, technologies, & concepts help business find:
• New customers
• Retain existing customers more effectively
• Provide products & services at higher profit margin
Strategic IT
Web 2.0
Business
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Where is your company stands with regards
to Web 2.0 technologies?
Social Networks
RSS
Wikis
Video over the Web
Deployed
Testing
Not on radar screen
45% 24% 32%
20% 40% 40%
26% 21% 53%
9% 25% 66%
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My company considers consumer technology for
potential business uses
Agree27%
Waiting 68%
Disagree5%
Consumer technology (social networking, video games, iPod)
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Self-Service Israeli Trends
Not an innovative concept
Most orgs. are planning to invest into customer self-
service improvement:
• Cost saving
• Improved customer satisfaction
Disadvantage: lack of customer sense of belonging
Start Self-Service
Build product simpler
version
Effective Internet
search engine
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Virtual Worlds
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Questions that must be examined:
What is a virtual world? / Second Life?
Why are millions of people joining VW?
What value does a VW provide?
What are its real potentials & risks?
How can one make money in a VW?
Will VW affects & influences our personal, social, &
professional life, like today’s Web?
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Virtual Worlds
Examples (over 200 worlds): Second Life – Microtransactions, subscription ($9.95 per month)
World of Warcraft - Software, subscription,
microtransaction ($14.99 per month)
Club Penguin – Subscription ($5.95 per month)
Barbie Girls - Product sales
ActiveWorlds – Subscription ($69.95 per year)
Google Lively
There - Subscription
MultiVerse
Vast Park
Metaplace
Entropia Universe
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Economy
Reuters
Banking and credit
Stock markets
• SL Capital Exchange (US, 20 listings)
• World Stock Exchange (Australia, 15 listings)
• VSTEX (Italy, 7 listings)
• Ancapex (US, 3 listings)
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Second Life
40,000 concurrency (at any time)
450,000 active users (last 7 days)
1.4 m active users (last 2 months)
10.6 m total accounts
2 m assets created per day
35 TB of user-created data
800,000 unique items sold or traded
per month
500 events per day
Land of SL 2 Million M^
Total User Hours (millions)
Source: Linden Lab
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Currency: Linden$
LindeX exchange operated by
Linden Lab
• Buy: USD $.30 transaction fee
• Sell: 3.5% transaction fee
• 270 L$ =$1 USD
Monetary policy
US$ Spent by Users (in Millions)
US $ Exchanged on Lindex (in Millions)
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Virtual World, Real Money
SL’s First Millionaire:
Anshe Chung (Ailin Graef) -
the virtual land baroness
• In period of 2.5 years
• Initial investment 9.95$
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Virtual World, Real Business
Information points – interactive & dynamic online
resource or brochure
Front offices or HD - customer service
“Shop fronts” & online sales - customer product
experience
Meeting venues - meetings & collaborative activities
Seminars & conferences
Advertising - products /services promotion
Product demonstrations - potential customers
Recruiting
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Virtual World, Real Business
IBM
Cisco
SUN
PreenIntel
Adidas Store
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Virtual World, Real Business
Scion, Toyota's youth-oriented brand, has sold (2H07)
about 200 computer-generated cars in Second Life
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Museum & Art
International Spaceflight Museum Computer History Museum
Art Gallery
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Tourism
Images of Sweden
Interactive Dublin map
Tourism destinations promotion - real places & activities virtual experience
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Education & Training
Education – interactive courses with students
Training - simulation, role-play games
Princeton Science Friday American Cancer Society Relay for Life
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Advisory/Analyst firms
H&R Block Island
BDO Stoy Hayward
KAWG&F (Baltimore MD CPA firm), CPA Island
Accenture
STKI
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Community
Campaign HQs Davos protest
Government, politics & collective action
Sweden Embassy
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Galit FeinEVP & Senior Analyst
Strategies for the Web &
Office of the CIO