oracle university - next generation cloud training solution ( in-app guided learning)

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InApp Guided Learning for Oracle SaaS End Users

September 2016

Copyright © 2015 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted

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The Reality Of Business Users Training

Learning Comes From Doing

70% Learning on the Job

Learn & Develop Thru 0thers20% Learning from collaboration

10% Formal Learning

1% of his time, is all a business user can spend on training

Copyright © 2015 Oracle and/or its affiliates. All rights reserved. |

Cloud Challenges for Business Users

I need to tailor reportingI need complianceI need to customize the way we use the application

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I need to get the job done quicklyI need to keep up with the speed of changeI need help, just in time

I need clean data in order to make the right decisionsI need more automationI need predictable expenses

End-User Manager Executives

But I don’t have time for training… But I have too many priorities… And I don’t understand why it takes so long…


Learn As You Go with In-App Training

• At Oracle University we understand that Business users are short of time, overwhelmed, and impatient• We believe that learning comes from doing. That’s why our walkthroughs

help you complete your tasks and learn at the same time, right on the job • We have a solution that is engaging, intuitive, and configurable. No

separate modules to take users away from using the application• This end user training is ideal for first time users, creating instant users with

an immediate knowledge of completing cloud tasks. It’s a powerful tool to increase compliance, and reduce the need for support

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Oracle InApp Guided Learning Modern Learning at its Best

Step-by-step guidanceContext sensitive, Just-in-time assistanceConfigurable contentUpdated for new features with all new releasesLearning Usage Dashboard

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“Guided Learning” icon embedded directly inside the live application screen


Guided Learning is inclusive of your

business processes, standards, company

policies and additional training.

Step-by-step guided assistance through the live application

screen


If you decide so, a customizable pop-up is displayed to enforce training for new users or other occurrences, such as release changes, allowing it to show for all users.

The training can include assets for user adoption such as executive videos and links to your LMS.


Standard Pack

Oracle University In App Learning Solution

What does InApp Guided Learning include

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Contextual Help + Walk Thru + Process Overviews + Dashboard

Custom Pack

User Adoption Services

Time & Material

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In App Training Solution Features and Customer BenefitsLearn as you Go with

Oracle In App Training Solution

Learn on the Job Reduce Cost and Support Accelerate Adoption

Interactive and engaging Walkthroughs will guide the user while performing his work at the same timeWe help you create and publish your own learning content in order to match your company’s policies and processes

Our standard content is updated with every new release of the applicationContextual help provides users with the information they need in order to be compliant and limit human errorsHelp is embedded directly in the application screen and matches the context of the task. This reduces the need for support

We can set up standard content very quickly (typically 48 hours) and facilitate your global roll outPersonalize the experience of new employees in order to accelerate On-boardingUse our dashboards to track and analyze what users are using in order to optimize the user experience


Complete Oracle Cloud Training

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• On-demand high quality training videos

• 24/7 access for 12 months• Standard role-based training

designed to build basic understanding & increase adoption

• Structured digital learning framework (customizable)

• Updated for new releases

• Available live at a learning center, virtually, or onsite

• Build a knowledge baseline and introduce the applications and associated processes

• Customized training can be delivered directly to end users or via Train-the-Trainer methodology

• Just-in-time training• Step-by-step guidance

within the live application• Covers business tasks and

processes• Ability to embed company

policies and/or training• Maintained by OU for all

release updates

Oracle Cloud Learning Subscriptions Classroom Training InApp Guided Learning


Appendix - Solution Screenshots


A non-disruptive “Guided Learning” icon embedded inside the live application


Tasks are displayed based on user role and location within the application.


The selected flow will walk end users

through the required steps in the live

application.

Allows the users to track what step they are in within the overall flow. In this example, you are on Step #2, clicking the icon moves to step #3.


The process is completed within the live application, and

validated by the completion of the guided assistance

confirmation.


The Guided Learning solution allows you to draw attention to new Features and/or Policies with a flashing “Beacon” that can include videos, or training materials, for new and existing users.


Oracle Cloud Training for All users

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Cloud Training - How and When You Want It

Customer Effort OptionsRoles

Power Users

End Users

Configured for customer process, policies

Content developed and maintained by OU

Occasional Users

Offerings

100% Hosted and Maintained by OU

Oracle Cloud Learning Subscriptions

InApp Guided Learning

Instructor Led Training

Train-the-Trainer

oracle university - next generation cloud training solution ( in-app guided learning)

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