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Oracle Utilities
Customer Self Service
Implementation Guide
Release 2.1.0
E24862-08
September 2013
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Oracle Utilities Customer Self Service Implementation Guide ii
Oracle Utilities Customer Self Service Implementation Guide
Release 2.1.0
E24862-08
September 2013
Copyright 2011, 2013, Oracle and/or its affiliates. All rights reserved.
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Oracle Utilities Customer Self Service Implementation Guide iii
Table of Contents
Chapter 1
Product Overview ................................................................................................................................................ 19
Functional Overview ............................................................................................................................................................ 19
Technical Overview ............................................................................................................................................................. 21
Security ........................................................................................................................................................................... 21
OUCSS Architecture ........................................................................................................................................................ 22
Additional Resources .......................................................................................................................................................... 24
Chapter 2
OUCSS Implementation ...................................................................................................................................... 26
OUCSS Web Services ........................................................................................................................................................ 26
OUCSS Portal Application (Residential) ............................................................................................................................. 33
Portal Pages .................................................................................................................................................................... 34
Visible Public Pages ................................................................................................................................................. 34
Hidden Public Pages ................................................................................................................................................ 34
Visible Secured Pages ............................................................................................................................................. 34
Hidden Secured Pages............................................................................................................................................. 35
OUCSS Taskflows dropped on each Page .................................................................................................................. 36
Public Pages ................................................................................................................................................................ 36
Home .................................................................................................................................................................... 36
Reset Password .................................................................................................................................................... 36
Register ................................................................................................................................................................ 36
Outage List ........................................................................................................................................................... 36
Outage Map .......................................................................................................................................................... 36
Report Outage (Public) ......................................................................................................................................... 36
Secure Pages ........................................................................................................................................................... 36
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Oracle Utilities Customer Self Service Implementation Guide iv
Accounts ............................................................................................................................................................... 36
Dashboard (Post Paid Account) ............................................................................................................................ 36
Dashboard (Pre Paid Account) ............................................................................................................................. 37
Financial History ................................................................................................................................................... 37
Budget Billing ........................................................................................................................................................ 37
View Bill ................................................................................................................................................................ 37
Payment Arrangement .......................................................................................................................................... 37
Compare Rates ..................................................................................................................................................... 37
Usage ................................................................................................................................................................... 38
Personal Information ............................................................................................................................................. 38
My Outage Details ................................................................................................................................................ 38
Report Outage (Premise) ...................................................................................................................................... 38
Start Service ......................................................................................................................................................... 38
Stop Service ......................................................................................................................................................... 38
Transfer Service ................................................................................................................................................... 38
New Customer ...................................................................................................................................................... 38
User Profile ........................................................................................................................................................... 38
Notification - Inbox ................................................................................................................................................ 38
Notification - Profile ............................................................................................................................................... 39
Notification - Preferences ...................................................................................................................................... 39
Forms - Log an Issue ............................................................................................................................................ 39
Forms List ............................................................................................................................................................. 39
Billing History (Old Supported Portlets)................................................................................................................. 39
Usage Details(Old Supported Portlets) ................................................................................................................. 39
Secure Hidden Pages .............................................................................................................................................. 39
Scalar Read .......................................................................................................................................................... 39
Pay Now ............................................................................................................................................................... 39
Manage Address ................................................................................................................................................... 39
Manage Phone ..................................................................................................................................................... 39
Manage Auto Pay ................................................................................................................................................. 40
Manage Bill Notify ................................................................................................................................................. 40
Manage EBill ......................................................................................................................................................... 40
Form Update ......................................................................................................................................................... 40
Account Documents .............................................................................................................................................. 40
Portal Resources ............................................................................................................................................................. 40
Portal Context .............................................................................................................................................................. 40
Generic Login ........................................................................................................................................................... 40
Context Specific Login .............................................................................................................................................. 41
Page Template ............................................................................................................................................................. 42
Preview of Swooshy Page Template .................................................................................................................... 42
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Oracle Utilities Customer Self Service Implementation Guide v
Navigation .................................................................................................................................................................... 42
Navigation Model for Public Users ........................................................................................................................ 43
Navigation Model for Residential Users ................................................................................................................ 43
Navigation Model for Authenticated Users ............................................................................................................ 43
Navigation Model for OUCSS Admin Users .......................................................................................................... 43
Navigation Model for WSSCSR User .................................................................................................................... 44
Navigation Model for Invalid User ......................................................................................................................... 44
Resource Catalog ........................................................................................................................................................ 44
Reference Security Roles ................................................................................................................................................ 45
Enterprise Groups ........................................................................................................................................................ 45
Pre-configured Users ................................................................................................................................................... 45
OUCSS Portal Application (Commercial) ............................................................................................................................ 46
Portal Pages .................................................................................................................................................................... 46
OUCSS Taskflows (Commercial Pages) ...................................................................................................................... 46
Secure Pages ........................................................................................................................................................... 46
Set Management .................................................................................................................................................. 46
Financial History ................................................................................................................................................... 46
Usage Compare .................................................................................................................................................... 46
Usage Aggregate .................................................................................................................................................. 46
Portal Resources ............................................................................................................................................................. 47
Navigation .................................................................................................................................................................... 47
Navigation Model for Commercial Users ............................................................................................................... 47
Resource Catalog ........................................................................................................................................................ 47
Resource Catalog for Commercial User ............................................................................................................... 47
OUCSS Application Configuration (Admin) ......................................................................................................................... 47
Customer Search ............................................................................................................................................................. 47
OUCSS User Search ................................................................................................................................................... 47
Account Search by Account Id ..................................................................................................................................... 48
Name and Address Search .......................................................................................................................................... 48
Access Roles ................................................................................................................................................................... 48
Labels .............................................................................................................................................................................. 48
Labels in Oracle Utilities Customer Care and Billing .................................................................................................... 49
Language ........................................................................................................................................................................ 49
Edge Application .............................................................................................................................................................. 49
Line of Business .............................................................................................................................................................. 50
Lookup ............................................................................................................................................................................. 50
Portal Resource Management (Lookups) .................................................................................................................... 51
Site Template ........................................................................................................................................................... 51
Updating Default Site Template ............................................................................................................................ 51
Adding New Site Template ................................................................................................................................... 51
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Oracle Utilities Customer Self Service Implementation Guide vi
Navigation ................................................................................................................................................................ 51
Updating Default Navigation ................................................................................................................................. 51
Adding New Navigation......................................................................................................................................... 51
Resource Catalog ..................................................................................................................................................... 52
Updating Default Catalog ...................................................................................................................................... 52
Adding New Catalog ............................................................................................................................................. 52
Login Landing Page ................................................................................................................................................. 52
Updating Default Landing Page ............................................................................................................................ 52
Adding New Landing Page ................................................................................................................................... 52
Lookups in Oracle Utilities Customer Care and Billing ................................................................................................. 53
Lookups in Oracle Utilities Meter Data Management ................................................................................................... 53
Offer Set .......................................................................................................................................................................... 54
Banner ......................................................................................................................................................................... 54
Standard ...................................................................................................................................................................... 54
Column......................................................................................................................................................................... 54
Promotions ............................................................................................................................................................... 55
Rates ........................................................................................................................................................................ 55
Offer Service (Web Service) ........................................................................................................................................ 55
To Configure Offers with Your Own Web Service .................................................................................................... 55
Account Enrollment Web Service .................................................................................................................................... 56
XML Schema ............................................................................................................................................................ 56
Input ......................................................................................................................................................................... 57
MainData .................................................................................................................................................................. 57
Output....................................................................................................................................................................... 57
Processing ................................................................................................................................................................ 57
How to Invoke the Web Service ............................................................................................................................... 58
Security ........................................................................................................................................................................... 58
Taskflow/Portlet Security Overview .............................................................................................................................. 58
How to Configure Security Settings ............................................................................................................................. 58
User .......................................................................................................................................................................... 58
Security .................................................................................................................................................................... 58
Field Level Security ...................................................................................................................................................... 59
Portlets ............................................................................................................................................................................ 59
Message .......................................................................................................................................................................... 59
Trains .............................................................................................................................................................................. 60
Train Portlet Maintenance Grid .................................................................................................................................... 60
Configuration Properties (System) ................................................................................................................................... 60
Resources ....................................................................................................................................................................... 63
Portal Resources ......................................................................................................................................................... 64
Resources in Oracle Utilities Customer Care and Billing ............................................................................................. 64
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Chapter 3
Customer Care and Billing Configuration ........................................................................................................ 65
Oracle Utilities Customer Care and Billing Configuration .................................................................................................... 65
Self-Service Integration Master Configuration ................................................................................................................. 65
Self-Service Task Types .................................................................................................................................................. 66
Campaigns and Packages ............................................................................................................................................... 66
Admin Data Setup ........................................................................................................................................................... 66
Self-service Master Configuration ................................................................................................................................ 67
Displaying Self-Service Alerts ...................................................................................................................................... 67
Enrolling Accounts ....................................................................................................................................................... 68
Account List Filtering .................................................................................................................................................... 68
Account Documents ..................................................................................................................................................... 68
Payment Processing .................................................................................................................................................... 68
Self-Service Processing Scripts ................................................................................................................................... 69
Service Tasks .............................................................................................................................................................. 70
Notification Service Tasks ............................................................................................................................................ 71
Configuring Notification Tasks .................................................................................................................................. 72
Forms ........................................................................................................................................................................... 73
Configuring Form Service Tasks .............................................................................................................................. 73
Configuring Additional Form Types .......................................................................................................................... 74
Additional Customer Requests ..................................................................................................................................... 74
Budget Requests ...................................................................................................................................................... 75
Payment Arrangement Requests ............................................................................................................................. 75
Start/Stop Service Requests .................................................................................................................................... 76
External Communications ............................................................................................................................................ 77
XAI Configuration ......................................................................................................................................................... 77
XAI Sender ............................................................................................................................................................... 77
XAI Sender for Usage Request Integration Service .............................................................................................. 77
Outbound Message Type ...................................................................................................................................... 78
Usage Request Integration Service 78
External System .................................................................................................................................................... 78
Chapter 4
Meter Data Management Configuration ............................................................................................................ 80
Oracle Utilities Meter Data Management Configuration ...................................................................................................... 80
Self-Service Integration Master Configuration ................................................................................................................. 80
Self-Service Task Types .................................................................................................................................................. 80
XAI Inbound Services ...................................................................................................................................................... 81
Admin Data Setup ........................................................................................................................................................... 81
Self-service Master Configuration ................................................................................................................................ 81
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Multiple Accounts Aggregation/Comparison Details ................................................................................................. 82
Usage Calculation Skip Option ............................................................................................................................. 82
Calculation Function ............................................................................................................................................. 82
Temperature Details ................................................................................................................................................. 82
Usage Calculation Supported Usage Groups List .................................................................................................... 82
Supported Scalar Usage Groups List ....................................................................................................................... 82
Processing Service Scripts ....................................................................................................................................... 82
Service Task Types .................................................................................................................................................. 82
Create Scalar Read Service Task Type ................................................................................................................... 83
Service Provider .............................................................................................................................................................. 83
Temperature Zone Characteristic Type ....................................................................................................................... 83
Temperature Source Measuring Component ............................................................................................................... 83
Temperature Source Factor ......................................................................................................................................... 83
Service Point Business Object (Update) ...................................................................................................................... 83
Chapter 5
Network Management System Configuration ................................................................................................... 84
NMS Configuration .............................................................................................................................................................. 84
External ID Prefix ............................................................................................................................................................. 85
Chapter 6
CCB-MDM Integrated Flows ............................................................................................................................... 86
About the Products .............................................................................................................................................................. 86
Oracle Utilities Customer Care and Billing ....................................................................................................................... 86
Oracle Utilities Meter Data Management ......................................................................................................................... 86
Supported Business Processes .......................................................................................................................................... 86
Understanding the CCB-MDM Integrated Flows ................................................................................................................. 87
Technical Overview ......................................................................................................................................................... 87
Technical Flow ............................................................................................................................................................. 88
Integration Points ................................................................................................................................................................ 89
Self Service Usage Request Integration Flow ................................................................................................................. 89
Business Details .......................................................................................................................................................... 89
Technical Details .......................................................................................................................................................... 89
Integration Services ..................................................................................................................................................... 90
External Service Call .................................................................................................................................................... 90
Web Services ........................................................................................................................................................... 90
Implementing the CCB-MDM Integrated Flows ................................................................................................................... 91
Prerequisites.................................................................................................................................................................... 91
Configuring the Integration .............................................................................................................................................. 91
Oracle Utilities Customer Care and Billing Configuration ............................................................................................. 91
Oracle Utilities Meter Data Management Configuration ............................................................................................... 91
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Network Management System Configuration ............................................................................................................... 91
Data Synchronization ...................................................................................................................................................... 91
CCB-MDM for Self Service Integration Product Configuration......................................................................................... 92
Setting Configuration Properties .................................................................................................................................. 92
Setting System Properties............................................................................................................................................ 92
Domain Value Maps ..................................................................................................................................................... 93
Error Handling .............................................................................................................................................................. 94
Customization and Extension Methodology ........................................................................................................................ 94
Pretransformation Extension Point .................................................................................................................................. 94
Post Transformation Extension Point .............................................................................................................................. 94
Custom Transformations ................................................................................................................................................. 95
Steps to Implement Extension Points .............................................................................................................................. 95
Sample wsdl File with Binding and Service Details ...................................................................................................... 95
Steps to Implement Custom Transformations.................................................................................................................. 97
Data Mapping ...................................................................................................................................................................... 98
Usage Request Mapping ................................................................................................................................................. 98
Chapter 7
CSS Direct BPEL Flows .................................................................................................................................... 103
About the Products ............................................................................................................................................................ 103
Oracle Utilities Customer Care and Billing ..................................................................................................................... 103
Oracle Utilities Meter Data Management ....................................................................................................................... 103
Oracle Utilities Network Management System............................................................................................................... 103
Supported Business Processes ........................................................................................................................................ 104
Understanding the CSS Direct BPEL Flows ...................................................................................................................... 106
Technical Overview ....................................................................................................................................................... 107
Integration Points ........................................................................................................................................................... 107
CSS-NMS Flows ........................................................................................................................................................ 107
Outage Summary Integration Flow ......................................................................................................................... 107
Business Details ................................................................................................................................................. 107
Technical Details ................................................................................................................................................ 107
Technical Flow .................................................................................................................................................... 108
Integration Services ............................................................................................................................................ 108
External Service Call........................................................................................................................................... 109
DB Adapter Service 109
Get Outage Screen Info Integration Flow ............................................................................................................... 109
Business Details ................................................................................................................................................. 109
Technical Details ................................................................................................................................................ 109
Technical Flow .................................................................................................................................................... 111
Integration Services ............................................................................................................................................ 111
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External Service Call........................................................................................................................................... 112
DB Adapter Service 112
Web Services 112
Trouble Calls Interface Integration Flow ................................................................................................................. 112
Business Details ................................................................................................................................................. 112
Technical Details ................................................................................................................................................ 112
Technical Flow .................................................................................................................................................... 113
Integration Services ............................................................................................................................................ 114
External Service Call........................................................................................................................................... 114
DB Adapter Service 114
Get Alerts Integration Flow ..................................................................................................................................... 114
Business Details ................................................................................................................................................. 114
Technical Details ................................................................................................................................................ 114
Technical Flow .................................................................................................................................................... 117
Integration Services ............................................................................................................................................ 117
External Service Call........................................................................................................................................... 117
DB Adapter Service 117
Web Services ...................................................................................................................................................... 118
Outage Detail Integration Flow ............................................................................................................................... 118
Business Details ................................................................................................................................................. 118
Technical Details ................................................................................................................................................ 118
Technical Flow .................................................................................................................................................... 120
Integration Services ............................................................................................................................................ 120
External Service Call........................................................................................................................................... 120
DB Adapter Service 120
Web Services ...................................................................................................................................................... 121
Outage Public Detail Integration Flow .................................................................................................................... 121
Business Details ................................................................................................................................................. 121
Technical Details ................................................................................................................................................ 121
Technical Flow .................................................................................................................................................... 122
Integration Services ............................................................................................................................................ 122
External Service Call........................................................................................................................................... 122
DB Adapter Service 122
CSS-MDM Flows ....................................................................................................................................................... 123
Get Usage Detail Integration Flow .......................................................................................................................... 123
Business Details ................................................................................................................................................. 123
Technical Details ................................................................................................................................................ 123
Technical Flow .................................................................................................................................................... 124
Integration Services ............................................................................................................................................ 124
External Service Call........................................................................................................................................... 124
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Web Services 124
Get Consumption Summary (Meter Data Usage) Integration Flow ........................................................................ 125
Business Details ................................................................................................................................................. 125
Technical Details ................................................................................................................................................ 125
Technical Flow .................................................................................................................................................... 126
Integration Services ............................................................................................................................................ 126
External Service Call........................................................................................................................................... 126
Web Services 126
Add Scalar Meter Read Integration Flow ................................................................................................................ 126
Business Details ................................................................................................................................................. 126
Technical Details ................................................................................................................................................ 127
Technical Flow .................................................................................................................................................... 128
Integration Services ............................................................................................................................................ 128
External Service Call........................................................................................................................................... 128
Web Services 128
Usage Download Integration Flow .......................................................................................................................... 128
Business Details ................................................................................................................................................. 128
Technical Details ................................................................................................................................................ 129
Technical Flow .................................................................................................................................................... 130
Integration Services ............................................................................................................................................ 131
Web Services ...................................................................................................................................................... 131
Direct Usage Overview Integration Flow ................................................................................................................ 132
Business Details ................................................................................................................................................. 132
Technical Details ................................................................................................................................................ 132
Technical Flow .................................................................................................................................................... 133
Integration Services ............................................................................................................................................ 133
External Service Call........................................................................................................................................... 133
Web Services 133
Multiple Account Usage Aggregation Integration Flow ........................................................................................... 133
Business Details ................................................................................................................................................. 133
Technical Details ................................................................................................................................................ 134
Technical Flow .................................................................................................................................................... 135
Integration Services ............................................................................................................................................ 135
External Service Call........................................................................................................................................... 135
Web Services 135
Multiple Account Usage Comparison Integration Flow ........................................................................................... 136
Business Details ................................................................................................................................................. 136
Technical Details ................................................................................................................................................ 136
Technical Flow .................................................................................................................................................... 137
Integration Services ............................................................................................................................................ 137
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External Service Call........................................................................................................................................... 137
Web Services 137
CSS Account Documents Flows ................................................................................................................................ 138
Upload Document Integration Flow ........................................................................................................................ 138
Business Details ................................................................................................................................................. 138
Technical Details ................................................................................................................................................ 138
Technical Flow .................................................................................................................................................... 139
Integration Services ............................................................................................................................................ 139
External Service Call........................................................................................................................................... 139
File Adapter Service 139
Read Document Integration Flow ........................................................................................................................... 140
Business Details ................................................................................................................................................. 140
Technical Details ................................................................................................................................................ 140
Technical Flow .................................................................................................................................................... 141
Integration Services ............................................................................................................................................ 141
External Service Call........................................................................................................................................... 141
File Adapter Service 141
Implementing the CSS Direct BPEL Flows ....................................................................................................................... 142
Configuring the Integration ............................................................................................................................................ 142
Oracle Utilities Customer Care and Billing Configuration ........................................................................................... 142
Oracle Utilities Meter Data Management Configuration ............................................................................................. 142
Network Management System Configuration ............................................................................................................. 142
Data Synchronization .................................................................................................................................................... 142
CCB to MDM .............................................................................................................................................................. 142
CIS to NMS ................................................................................................................................................................ 142
CSS Direct Integration Product Configuration ............................................................................................................... 143
Setting Configuration Properties ................................................................................................................................ 143
Setting System Properties .................................................................................................................................. 143
Module Configurations ........................................................................................................................................ 143
Service Configurations ............................................................................................................................................... 144
Domain Value Maps ................................................................................................................................................... 152
Error Handling ............................................................................................................................................................ 152
Customization and Extension Methodology ...................................................................................................................... 152
Override Transformations Pre Transformation Extension Point .................................................................................... 152
Post Transformation Extension Point ............................................................................................................................ 153
Pre Transformation Extension Scope ............................................................................................................................ 153
Pre Invoke Extension Scope ...................................................................................................................................... 153
Post Invoke Extension scope......................................................................................................................................... 153
Post Transformation Extension scope ........................................................................................................................... 153
Custom Transformations ............................................................................................................................................... 153
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Override Transformations .............................................................................................................................................. 153
Steps to Implement Extension Points ............................................................................................................................ 154
Sample wsdl File with Binding and Service Details .................................................................................................... 154
Steps to Implement Custom Transformation ................................................................................................................. 155
Usage Download - Externalized Transformations .......................................................................................................... 157
Data Mapping .................................................................................................................................................................... 157
Outage Summary Integration Flow ................................................................................................................................ 157
Get Outage Screen Info Integration Flow ...................................................................................................................... 159
Trouble Calls Interface Integration Flow ........................................................................................................................ 162
Get Alerts Integration Flow ............................................................................................................................................ 166
Outage Public Detail Integration Flow ........................................................................................................................... 168
Outage Detail Integration Flow ...................................................................................................................................... 170
Get Usage Detail Integration Flow ................................................................................................................................. 173
Get Consumption Summary Integration Flow ................................................................................................................ 175
Add Scalar Meter Read Integration Flow ....................................................................................................................... 177
Usage Download Integration Flow ................................................................................................................................. 179
Direct Usage Overview Integration Flow ....................................................................................................................... 181
Multiple Account Usage Aggregation Integration Flow .................................................................................................. 184
Multiple Account Usage Comparison Integration Flow .................................................................................................. 185
Chapter 8
Notifications ....................................................................................................................................................... 188
Notification Center Architecture......................................................................................................................................... 189
Notification Management .................................................................................................................................................. 189
Portal Pages .................................................................................................................................................................. 189
Notification Management OUCSS Integration Services ................................................................................................. 190
Profile Notification Integration Flow ........................................................................................................................ 190
Business Details ................................................................................................................................................. 190
Technical Details ................................................................................................................................................ 190
Technical Flow .................................................................................................................................................... 191
Integration Services ............................................................................................................................................ 192
DB Adapter Services........................................................................................................................................... 192
Preferences Notification Integration Flow ............................................................................................................... 192
Business Details ................................................................................................................................................. 192
Technical Details ................................................................................................................................................ 192
Technical Flow .................................................................................................................................................... 194
Integration Services ............................................................................................................................................ 194
DB Adapter Services........................................................................................................................................... 194
Web Services ...................................................................................................................................................... 195
Inbox Notification Integration Flow ......................................................................................................................... 195
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Business Details ................................................................................................................................................. 195
Technical Details ................................................................................................................................................ 195
Technical Flow .................................................................................................................................................... 196
Integration Services ............................................................................................................................................ 196
DB Adapter Services........................................................................................................................................... 196
Notification Center Engine ................................................................................................................................................ 197
Notification Engine Integration Services ........................................................................................................................ 198
Get Inbound Notification Integration Flow............................................................................................................... 198
Business Details ................................................................................................................................................. 198
Technical Details ................................................................................................................................................ 199
Technical Flow .................................................................................................................................................... 199
Integration Services ............................................................................................................................................ 199
JMS Adapter Services ........................................................................................................................................ 200
Get NMS Inbound Notification Integration Flow ...................................................................................................... 200
Business Details ................................................................................................................................................. 200
Technical Details ................................................................................................................................................ 200
Technical Flow .................................................................................................................................................... 201
Integration Services ............................................................................................................................................ 201
DB Adapter Services........................................................................................................................................... 201
JMS Adapter Services ........................................................................................................................................ 201
Route Notification Integration Flow ......................................................................................................................... 201
Business Details ................................................................................................................................................. 201
Technical Details ................................................................................................................................................ 202
Technical Flow .................................................................................................................................................... 203
Integration Services ............................................................................................................................................ 203
DB Adapter Services........................................................................................................................................... 203
JMS Adapter Services ........................................................................................................................................ 204
Persist Notification Integration Flow ....................................................................................................................... 204
Business Details ................................................................................................................................................. 204
Technical Details ................................................................................................................................................ 204
Technical Flow .................................................................................................................................................... 205
Integration Services ............................................................................................................................................ 205
DB Adapter Services........................................................................................................................................... 205
JMS Adapter Services ........................................................................................................................................ 205
SMPP Connector Notification Integration Flow ....................................................................................................... 205
Business Details ................................................................................................................................................. 205
Technical Details ................................................................................................................................................ 206
Technical Flow .................................................................................................................................................... 206
Integration Services ............................................................................................................................................ 206
JMS Adapter Service .......................................................................................................................................... 207
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Web Services ...................................................................................................................................................... 207
EMAIL Connector Notification Integration Flow ...................................................................................................... 207
Business Details ................................................................................................................................................. 207
Technical Details ................................................................................................................................................ 207
Technical Flow .................................................................................................................................................... 208
Integration Services ............................................................................................................................................ 208
JMS Adapter Services ........................................................................................................................................ 208
Web Services ...................................................................................................................................................... 208
Delivery Deferred Notification Integration Flow ...................................................................................................... 208
Business Details ................................................................................................................................................. 208
Technical Details ................................................................................................................................................ 209
Technical Flow .................................................................................................................................................... 209
Integration Services ............................................................................................................................................ 209
DB Adapter Services........................................................................................................................................... 210
JMS Adapter Services ........................................................................................................................................ 210
Notification Engine Integration Queues ......................................................................................................................... 210
Notification Integration Product Configuration ............................................................................................................... 210
Setting Configuration Properties ................................................................................................................................ 211
Setting System Properties ...................................................................................................................................... 211
Module Configurations............................................................................................................................................ 211
Service Configurations ........................................................................................................................................... 212
Notification Center Data Store........................................................................................................................................... 213
Transactional Data Tables ......................................................................................................................................... 213
NC_USER_DELIVERY_OPT .............................................................................................................................. 213
NC_USER_NOTIF_PREF .................................................................................................................................. 213
NC_USER_NOTIF_PREF_DELIV_OPT ............................................................................................................. 214
NC_NOTIFICATION ........................................................................................................................................... 214
NC_NOTIF_DEFERRED .................................................................................................................................... 214
Package ........................................................................................................................................................................ 214
Chapter 9
Customization and Extension .......................................................................................................................... 215
Steps to Customize OUCSS Taskflows ..................................................................................................................... 215
Create Customization Documents .......................................................................................................................... 215
Applying the Customization .................................................................................................................................... 216
Steps to Customize an Edge Application Web Service .............................................................................................. 217
Create a Custom Service Script ............................................................................................................................. 217
Invoke Custom Web Service .................................................................................................................................. 217
Customize and Extend OUCSS Portal ....................................................................................................................... 218
Chapter 10
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Monitoring and Troubleshooting ..................................................................................................................... 219
Monitoring Oracle Utilities Self Service ............................................................................................................................. 219
Monitor OUCSS Portal using Enterprise Manager ......................................................................................................... 219
Monitor the OUCSS Portlets Producer Application Using WebLogic EM (for Portlet based Solution) ........................... 219
Monitor Using Oracle WebLogic Logs ........................................................................................................................... 220
Monitor Logs Using Oracle EM ...................................................................................................................................... 220
OUCSS Portal Logs ................................................................................................................................................... 220
OUCSS Producer Application Logs for a Portlet-based Solution ............................................................................... 220
Monitor Logs from Physical Machine ............................................................................................................................. 221
Monitoring Document References ................................................................................................................................. 221
Monitoring Oracle Utilities Customer Care and Billing ................................................................................................... 221
Oracle Utilities Customer Care and Billing Error Logs ............................................................................................... 221
Troubleshooting OUCSS (Taskflows-based Solution) ................................................................................................... 221
Monitoring and Troubleshooting Integrated and Direct BPEL Flows ................................................................................. 223
Monitoring from Oracle Utilities Customer Care and Billing ........................................................................................... 223
Oracle Utilities Customer Care and Billing Error Logs ....................