BY: FIFER’S ACHIEVERS

Oracle vs

Salesforce.com

Customer Relationship System

Organizes, automates, and synchronizes business

processes—principally sales activities, but also those

for marketing, customer service, and technical support

Oracle

No other vendor's product can integrate with your existing business processes and scale with

you as you grow the way ours does, because Oracle CRM On Demand is based on secure,

flexible, high-performing Oracle technology. Critical infrastructure components like the

database, the middleware, and the hosting platform are exclusively Oracle, providing you

with single-vendor accountability, and more important, peace of mind.

Oracle has the services, expertise, and commitment to ensure your success. And thanks to a

continued investment in technology, Oracle CRM On Demand can meet your needs today

and support your business as it grows and evolves.

Business Functions

Sales : Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools that drives pipeline and forecasting effectiveness while increasing the productivity of sales representatives.

Marketing: Only Oracle CRM On Demand delivers a fully integrated target-to-close marketing and sales solution, enabling companies to better identify high potential customers, improve lead quality, and increase close rates.

Mobile: Gain "anytime, anywhere" access to key customer information with a powerful yet easy-to-use task-based application that increases the productivity and effectiveness of busy sales professionals on the road.

Integration: Focus high-value resources on your business, not your IT infrastructure, with the only on demand CRM solution that provides Web services support as well as prebuilt integration to Oracle business applications.

Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization. Continually improve service effectiveness across all customer touch points with a prebuilt hosted contact center, manage agent activity, and resolve bottlenecks.

Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months, and integrate with Oracle, PeopleSoft, and Siebel business applications-without upfront capital expenditures or integration costs.

Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on demand CRM solution with a pre-built data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.

Business Platforms

Oracle CRM On Demand System Requirements

BrowserMicrosoft Internet Explorer 7 and 8Firefox 3.X

Operating System

Microsoft Windows XP Professional and HomeMicrosoft Windows Vista Enterprise*Microsoft Windows 7 coming soon

DisplaySuper VGA (1024 x 768 resolution) or higher with color quality of at least 256 colors

Microsoft Office IntegrationsMicrosoft Office 2003 and 2007*Microsoft Office 2010 coming soon

Outlook E-mail IntegrationMicrosoft Office 2003 and 2007*Microsoft Office 2010 coming soon

Notes E-mail Integration IBM Lotus Notes 7.0, 7.5, 8.0, and 8.5

Offline On DemandMicrosoft Office 2003 and 2007*Microsoft Office 2010 coming soon

PIM SyncMicrosoft Office 2003 and 2007IBM Lotus Notes 7.0, 7.5, 8.0, and 8.5*Microsoft Outlook 2010 coming soon

Other Adobe Flash Player 9

Cost

Starting as low as $75 per user per

month, you get: Comprehensive Sales, Service

and Marketing CRM Embedded Analytics and a Pre-

Built Data Warehouse A Built-In Virtual Call Center Industry-Specific editions Integration Services A broad range of training

options 24/7 Customer Care Consulting Services packages And more!

Ease of Use

You won’t have to worry about learning new development environments

Work from Any Location Maximize productivity with

fewer clicks: Mobile Eliminate the time wasters Continually Improve

Service Effectiveness Resolve Service Requests

Quickly and Completely Forecast More Accurately

and Make More Informed Decisions

Salesforce.com

CRM solutions are one of the few investments that your business can justify in this

economy. Because to steer your company through these turbulent times, it's more

important than ever to be on top of every lead, every opportunity, and every customer interaction. What you can’t afford is a big up-front software

investmentthat's expensive to install and maintain.

With Salesforce CRM solutions and our cloud-computing model, you can mindyour customers and your budget at the same time. Our business CRM products include applications for critical areas of your business like sales and customer

service. There’s no need to seek individual CRM solutions for sales forceautomation, customer service, partner management, marketing and campaignmanagement, etc. Salesforce.com’s CRM solutions provide everything in one

neatpackage.

Business Functions

Accounts and contacts Marketing and leads Approvals and workflow Email and productivity Call center Customer portal Integration: social

networks Knowledge Email Chat

Business Platforms

Cost

Ease of Use

Users won’t adopt CRM apps that are

hard to use and that aren’t relevant to their

jobs. When you can easily customize the user

interface, widespread adoption usuallyfollows. With Force.com, you can

customizethe UI for any type of user: a sales

manager,marketing executive, customer service

agent,or anyone in your business. And we’re

talkingDeep customization—down to the pixel

level.

What if sharing information with partners

was as easy as it is to share on LinkedIn or

Facebook? It is with Salesforce to Salesforce.

Click, connect, and share any CRMinformation—such as leads, deal

registration,or cases—with any of your partners that

alsouse Salesforce, all in real time.

Questions

Which vendor would you choose? We would choose SalesForce.com as our vendor.

Why?Its more cost efficient and would suit our needs better since we are not a large corporation. Plus we would not have to worry about hardware since they deal with software-as-a-service (SaaS) based CRM.

Would you use the same vendor for a small companyand a large company?

No we would not for a small business we would use Salesforce since they have more ease of use, and are less costly in the end and will focus on what a smaller company needs to grow to become larger. For a Large business we would say Oracle because they will be able to afford it and will need things like hardware and software to accommodate what their business has. Oracle also has a large variety of things to choose from that will help the larger company run more efficiently and effectively.

Sources

http://en.wikipedia.org/wiki/Customer_relationship_management/ Got definition of CRM from here

http://crmondemand.oracle.com/en/index.html/ Explored the links from this homepage

http://www.salesforce.com/ Explored the tabs and links from this homepage